Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ' F, j! |* T& H: A9 p
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"Ridge Hall computer assistant; may I help you?" 7 B B9 N4 T ?9 H
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." ) x- N' [$ }0 T- u) V! A5 p# U
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是的，我有WordPerfect的問題。 : m2 L% h0 w# U9 I
+ [' [/ S/ {4 ~+ d9 b4 q3 a"What sort of trouble?" 6 P& R7 b4 a6 v( I, E( s- D
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您有什麼問題呢 ? * H+ O4 I5 o* v
& r7 Y* v) {7 t, b4 f. R"Well, I was just typing along, and all of a sudden the words wentaway." 6 T( I0 M2 Z2 ?6 ~
. v% X# Z4 t9 i& _我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 $ \5 `; r) j- \
4 N7 C2 U7 R- n! ^1 h, c"They disappeared."
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它們都不見了。 : ]8 b. j# L* r$ S* A
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"Hmm. So what does your screen look like now?" . Z% P3 e' T b
8 d0 G' R1 c/ B- ]' _嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。
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"Nothing?" " f( E4 ~- F9 Q4 y, Z
& q2 E7 [. ~2 g" K沒有任何東西？
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9 E# I% \# F4 f7 W* S4 j: n"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" . p' z3 d0 ^" n& v, a5 T( p6 `
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您是否還在操作WordPerfect，還是以經離開了。
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$ v- w. |- V" }"How do I tell?"
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我要怎麼說明呢？
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- V1 U2 j. r' z5 ?. Q"Can you see the C: prompt on the screen?"
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Q! S: g( k! F+ m4 d- O# o你可以在螢幕上看到 C: 的提示符號嗎？ . d' G& x. P1 [4 c$ b+ b6 x4 l
1 W, Z P7 G8 j4 Q6 N( P7 i"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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# E: p2 k- ^9 h( X, i x; L"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." ) C; Z1 l( W- q
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 : u% H, [7 H. q. [6 j- m
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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% v/ z8 p/ y; q, p( B: r"What's a monitor?"
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+ F m3 n9 `6 k- j F' [* t) H什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. ' p8 q% }4 Q' k- K* |; t, u
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Does ithave a little light that tells you when it's on?"
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: l% _: Q3 f4 t" _) k/ O就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ 2 z. T& a5 H' T( H- Y
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I don't know." 1 M2 e* ?2 Q1 `0 R2 @- q( S
2 _. [, M8 g6 z) |6 f我不懂耶。 8 H- O0 i5 c% d c
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"Well, then look on the back of the monitor and find where 4 t& l! l# N) |+ q/ i/ v, ?& `
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the powercord goes into it. Can you see that?" ; x1 _7 X6 k. y; G; p# f' D3 ?& G
( v# j( u ?/ t) }8 D+ W% H& M. ?那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." 9 C9 m4 B8 u+ [' i' I8 ?3 ~: M9 A
. u+ W& a0 k1 f是，我想我看到了。
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% a/ E0 q& D3 r3 W6 E"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." - q6 ~5 q$ g; Y$ k$ m& q
! x( x- a4 T6 W太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 6 q) ^8 g7 U6 L, H/ x
1 Q! F, }* S4 \6 |7 v* u9 ~! w0 y"....Yes, it is." ; }5 c5 F4 C. S/ r
) o8 u4 I# J$ K9 I8 M有啊!
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"When you were behind the monitor, did you notice that there were + L! i# P- j4 y/ q, ~% p* x
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two cables plugged into the back of it, not just one?" 7 v2 _& U1 F# x d9 r
0 |0 s) T1 L$ g, e) m$ z" o6 [你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 8 y+ v) P" _ t# x2 ^
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"No." / u! |% R0 @# ?: I2 @
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沒有。
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"Well, there are. I need you to look back there again and find & V- G0 H% _1 d0 n' q# t, ~
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theother cable." a2 {9 l! Q/ k4 G( q! @
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is." % ]6 b! N2 Q8 U X! ~( @7 `
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into
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6 j- |5 e! |: ?+ R8 _# K; ltheback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 2 w* A# Z, w$ J6 ]2 s
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"I can't reach." 0 A* w9 [; k6 E2 I, p2 c
, x9 K% R6 W) q% @9 a我搆不到。
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？
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"No."
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看不到。
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"Even if you maybe put your knee on something and lean way over?" # W! X' ]' v* ^2 D
5 G z" f( N! A, D/ _8 T2 c5 f那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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5 Z c( l! X5 v8 H喔，不是角度不好看不到，而是太暗了。 9 N0 i8 w8 B5 _/ ^, ]) Q
( s2 N7 r$ n. Y1 }( V' }"Dark?" 9 G) D/ `( p" @
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太暗？
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"Yes - the office light is off, and the only light I have is 4 F" F! Z1 d9 X- }" d2 ]# u
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comingfrom the window." ; p9 w8 s/ w% ~
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." " G4 d# U; [8 N" I% f! C" i
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那麼把辨公室的電燈都打開啊。
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! u, r+ ?6 ~6 ?* s& u ~. ^( R"I can't." : Q; ?$ H ?/ H$ K2 V. X
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沒辦法。 $ r+ U/ i5 ]/ L, d4 _
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"No? Why not?" ' y# g% O0 C/ P$ T
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沒辨法？為什麼？
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"Because there's a power outage." 4 N2 E+ _* U g% A5 }5 x) d
( K Y! \" c( \因為停電啊! " Y( U$ a8 i8 G7 x
7 D. d2 h- G& N: k7 j1 K"A power...... A power outage? Aha! Okay, we've got it licked now.
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3 Q: N3 w5 ~% @; F" ODo you still have the boxes and manuals and packing stuff " [5 n0 A1 t* b, @* {
. p' P: y# x2 @; b7 O3 U$ u6 ~yourcomputer came in?" - T) f5 L% g9 c* T: K8 Y
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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- M- c/ G7 z/ n- _電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 0 [7 |( G) y9 u9 t* G$ q
1 _5 V! ]# T/ T- d) s9 T5 F. A"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 3 J0 r9 _$ s0 V5 c
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"Good! Go get them, and unplug your system and pack it up justlike
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: d Q4 S. Z0 Zit was when you got it. Then take it back to the store youbought it from." , `* [; i: f0 W" j0 J$ D
3 S( P: Y0 ?4 }* ?! Q* r+ a6 D很好!去把它們拿出來，然後把電腦搬下來包裝好， 3 B4 I- f# u4 h" h& @: Y9 D
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" " Y; ` d' v! `# D' v, u5 j
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真的嗎？是它壞掉了嗎？
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O) Q2 a9 A6 M9 S"Yes, I'm afraid it is." " E/ K6 m8 }+ A7 S7 |
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是的，恐怕是這樣了的。
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$ c+ _! t- C3 B# M"Well, all right then, I suppose. What do I tell them?" 7 B8 _6 ` h8 i+ `4 `% Y4 c
- B; V& t+ m" M. U喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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# Y3 A' u% _$ G"Tell them you're too stupid to own a computer." n, H: E3 b+ U0 b8 Q& @
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
