Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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"Ridge Hall computer assistant; may I help you?"
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5 S2 L0 p) T8 y: x5 F" BRidge Hall 電腦公司你好!我可以為您服務嗎?
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$ y$ y7 w/ C! R7 \+ ?* e; O d"Yes, well, I'm having trouble with WordPerfect." % h8 X" _" p3 n( z
) b8 R% v, b# ^! g& A) r' ?是的，我有WordPerfect的問題。 ( Q! T2 h6 n7 y. e! U& e1 p
- b' S# X1 C/ m) u; n! ^ w"What sort of trouble?" . x, K1 \# k% h9 j0 b% v3 y0 Z& b
3 m" z# o' C4 S: c* _# l您有什麼問題呢 ?
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" e) j1 i3 s) D0 D"Well, I was just typing along, and all of a sudden the words wentaway." + R7 B4 E- J/ ~7 y
3 j8 M$ g: h+ H% @! z3 Z我剛剛自已在打字的時候，突然間所有的字都不見了。
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8 c+ @7 y7 u5 _5 Z8 K"Went away?"都不見了。 # w3 l2 @: s" }$ N
; e2 i' w2 d2 p9 U; Y"They disappeared."
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P8 I7 y7 D- p它們都不見了。
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"Hmm. So what does your screen look like now?" + ~! S3 x1 X6 k* b9 g( N' O+ R
, a8 c. D: Q. g6 ~$ \) ] F嗯，現在你的螢幕看到什麼東西？
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' {* ^6 ]) V6 k {"Nothing."
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沒有任何東西。
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"Nothing?"
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$ o% ]* \9 o; O& b! f沒有任何東西？
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; D2 Q; p7 V+ e( ~& Q# @4 O"It's blank; it won't accept anything when I type." # w! J- M# u% i# x9 k! D: Y
- e7 q+ H; b6 t) w& ^& o) N; t W( c螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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, g4 ^4 ?/ A; F) n9 }您是否還在操作WordPerfect，還是以經離開了。 T+ C. D+ o6 c- H$ U5 ?
) s2 G. Q7 |- W; b"How do I tell?"
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4 D I) X% H$ p) Q我要怎麼說明呢？ . |# l! ]) d! H5 B$ ]4 q
& o9 W3 Y1 H( V"Can you see the C: prompt on the screen?" & d/ E( a% `2 w, L
6 D, N$ |( x2 \你可以在螢幕上看到 C: 的提示符號嗎？ 1 z; d0 e; L1 e
" W' K- r: q& d& |( U"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ' q. V+ e! p" h& \1 N% Q
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"Never mind. Can you move the cursor around on the screen?"
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% ~( N) _1 {, V0 M" {6 u/ l& q& v不管它了，你可以看到游標在螢幕上嗎？ ) H& v, _1 p+ T& t o
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"There isn't any cursor; I told you, it won't accept anything Itype."
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. X( f0 e7 ]+ r) q Z( x$ {! t( {螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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2 h' Y0 k" V6 ~+ J"Does your monitor have a power indicator?"
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# r$ J Z9 w$ t2 W, l% g顯示器上的電源指示燈有沒有亮？ ' E) A) I9 o6 i+ J8 q% Z; B; r
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"What's a monitor?" - P$ [" w; A9 T, r5 v" M$ w, n' c
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什麼是顯示器？
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, s0 g$ g8 j7 W6 O* a5 F"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" $ F3 M2 U. d& X/ L( ~* [( d. \9 p
; D9 `- n/ i3 g1 g就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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& B. ~! v5 g) NI don't know." 3 D" V! m4 i- E* P' L2 y3 m
- u3 B* s: y2 i$ H我不懂耶。
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# i r% z4 ~7 t4 e/ b, E! B"Well, then look on the back of the monitor and find where
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3 J% R$ h/ e* V. T9 Mthe powercord goes into it. Can you see that?" 7 r) ^, M2 H) ^) U$ r' R+ q
y0 r& X4 y4 b2 d: E5 K. @+ U6 a% I那麼，你能不能看得到顯示器後面有一條電源線接在上面？ ' t3 U; E O6 o; ?% \9 I- \1 ^
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"....Yes, I think so."
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." " {! R+ n$ h6 n6 a
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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0 a6 r6 ~2 T) R. N# M- p4 w& F% j4 G# K"....Yes, it is." - o; ^; I: p. C, z- d
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有啊! " k( S7 }# i4 u+ L: B* D
$ z* z5 z/ T& t/ [# D3 t"When you were behind the monitor, did you notice that there were 8 A7 M; Y% Y! l$ W; ~ S
4 r% B$ X& C) ?) ^6 \two cables plugged into the back of it, not just one?"
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! X8 Z; `- L$ s' l- [1 z你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ : Y* \+ Y" e' ]0 t+ t; m
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"No."
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沒有。 c: n6 y# |1 R* F/ |3 D9 Z+ C
/ b; T6 ], T9 J$ h: Z$ G"Well, there are. I need you to look back there again and find
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' @8 g! e8 l" U R1 Ytheother cable."
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/ M; t0 h7 _4 t7 w' u就是了，我要你再到顯示器後面去找另一條電線。 6 Q3 S( S$ v0 n( t! B
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"....Okay, here it is."
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OK，找到了。 8 n& {5 S" l+ h4 p0 r
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"Follow it for me, and tell me if it's plugged securely into
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7 X" g' B( A0 f) M! @) |theback of your computer." " p1 ? k. D2 N3 [& z
0 j+ d- }: m4 |9 u4 S再替我找下去，告訴我它有沒有確實插好在電腦後面。 ' c, ~; ~- ]9 B4 h/ Z7 D g, p2 ~
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"I can't reach."
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我搆不到。
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: O0 s; C2 ~9 @' N% t* @"Uh huh. Well, can you see if it is?"
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5 }9 ^3 {5 ^ |3 e7 I: Y( _嗯，那麼，你看得到嗎？ + H' n6 X3 W: ]& M, j
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"No." * C8 ~1 X$ y; j( _
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看不到。 $ ~, y: A# ?% H h) Q& c, v0 B% v
/ b, p4 | k6 e' J j"Even if you maybe put your knee on something and lean way over?" + p3 X% A* y- k5 m- q
: A, s( T' n3 o2 D8 D0 n6 P, _那麼拿個東西墊高，爬過去看一下？
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! N. w; u8 P) M3 R"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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3 j) _+ G y, A喔，不是角度不好看不到，而是太暗了。
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"Dark?" 3 X) F" G. v8 O# J: f+ @2 c
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太暗？ 9 W* \4 g& y5 E" Q4 y
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"Yes - the office light is off, and the only light I have is $ J% }1 w# y; a2 V) |; U2 f! k) k
+ T, K0 o6 f6 ^, _3 tcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 - A0 L5 }7 o0 q1 l6 n- l% N! }
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"Well, turn on the office light then."
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% N; I1 q5 l7 T+ a那麼把辨公室的電燈都打開啊。 - O* Q3 Q: T+ W1 [
* M! s3 a# m) h- a, H"I can't."
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沒辦法。 ! r& m0 [" g" C# `, X1 n2 }
T/ ?6 n- G, v, X$ t$ e0 D"No? Why not?" / E$ L. f* K. e. }! H
; f# U$ f$ ?5 d) S5 u; \7 i2 d沒辨法？為什麼？ 6 @5 [: g4 \) S2 \/ n" L; B
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"Because there's a power outage." + k9 w' h+ B3 D+ a
$ B9 R4 K5 z3 U' a. G* q因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ! V( Q4 Z9 X/ ]( c% [) G+ y! g
1 P) U! @4 V; m. k) L6 ]" w"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 7 Y* V( C' F+ \! |! q3 h
0 l9 v) t' m5 ~) L"Good! Go get them, and unplug your system and pack it up justlike ! W* n0 A( Y5 [7 s; F% ? S: s% J7 N
' O% w6 t. a3 Q3 g: N4 p1 O5 \it was when you got it. Then take it back to the store youbought it from." - v8 w" u8 P" m; j: `& }( Y, Z
+ G$ Y0 ~- v8 g% i& ^2 Y很好!去把它們拿出來，然後把電腦搬下來包裝好，
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# w9 p1 ]! P3 r- V' [7 y就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" 8 e! ^8 ^: W& N6 s( H- h8 \( E$ g |
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真的嗎？是它壞掉了嗎？ , T1 s4 }* x0 n2 {/ ~: W4 m
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"Yes, I'm afraid it is."
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. h* y5 n! H) t# ~- W+ j* r是的，恐怕是這樣了的。
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, q6 u8 N! b6 H: i" `/ t: C% F" C* z( K"Well, all right then, I suppose. What do I tell them?" 9 y5 ]9 b$ O1 m+ X7 P0 q
* V2 Z. x* m0 w8 L# ~喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." . h+ ]( X b( T$ k. L
& j! N5 V( L" P6 y) b C就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
