Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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' l, I7 K6 m G& j5 w- K"Ridge Hall computer assistant; may I help you?"
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* l, C1 l9 S- e" e9 \Ridge Hall 電腦公司你好!我可以為您服務嗎?
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. u# R4 s6 @% z, j"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。 ; D& A6 K1 m; n5 c8 E! i" |2 x
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"What sort of trouble?" 9 h: e! c5 H o! R3 t" j
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您有什麼問題呢 ? - Z! ?, \! @' G! v
" t |" z' q; \( d8 M5 j3 P/ F"Well, I was just typing along, and all of a sudden the words wentaway."
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- |; q; ~! ~+ X7 a) y x* O我剛剛自已在打字的時候，突然間所有的字都不見了。 0 m% W- D0 @1 t L8 V5 ?) h
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"Went away?"都不見了。
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2 v0 }4 O% q- g8 Z' H; d"They disappeared."
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! A% |- B. q6 b( \4 i( c6 F1 W它們都不見了。
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! z- d& E* b+ {7 }; R"Hmm. So what does your screen look like now?" $ `$ x- R6 y v7 a" \6 w( m: _
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嗯，現在你的螢幕看到什麼東西？
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"Nothing." 9 R' l$ V3 E' F5 j D1 Q7 ]
5 ]* C* g4 T& T( q沒有任何東西。
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"Nothing?"
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沒有任何東西？
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"It's blank; it won't accept anything when I type." 8 C/ R9 O' F. s# _; f5 t( e
( M# T6 F& W! [" G! ?- N螢幕是全黑的，我打的字它都沒反應。 ( K' b8 X- C8 X$ W {$ o" K
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"Are you still in WordPerfect, or did you get out?"
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- b! h( n5 N' B7 N6 Y0 I0 O您是否還在操作WordPerfect，還是以經離開了。 - L: m! b0 N/ l
, Y$ h, B! U; N( m& ?# K2 ]: ]"How do I tell?"
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2 U6 {/ \$ w3 w( l我要怎麼說明呢？ 3 C$ P# }! ~) C: n' Y( m. L$ W
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"Can you see the C: prompt on the screen?" ; Z, y" ~# Q- e" x" J" Q
; o4 F5 ^/ J1 Y. R4 g你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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) [+ B( @ d( F什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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0 }4 J( s }3 J8 N/ L不管它了，你可以看到游標在螢幕上嗎？
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3 o* D6 y; }3 G, i"There isn't any cursor; I told you, it won't accept anything Itype." - e6 n, \" o. r! W( \: @' I
7 V( @9 F: x& z/ a" z: w9 H螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ , G5 g5 s7 T4 |. `
4 _+ F y2 z O% L+ P/ g( I"What's a monitor?"
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什麼是顯示器？ : m( ]. S, c0 n: W% N9 Y6 Q
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"It's the thing with the screen on it that looks like a TV. % ?/ j9 S) V7 Z
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， ! C' g! b+ `" U; v, _, @
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有沒有一個小光點告訴你它是開著的？
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. H% G4 _5 }( cI don't know." ) L; l/ E( U! D# d# @6 j
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我不懂耶。 $ d& k' m Q. Q
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" % s* [$ `. ^ U2 |0 `0 |: j( z
- ?/ [. _ I3 d' Q, l- o! u那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." 5 ^+ _3 h5 ` y
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 5 ^: P. }0 \. h: m X' [
/ v: ]4 y# f' o太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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5 l$ b I( Y; F3 W% A: b1 t"....Yes, it is."
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" {9 r: a; l- D" c; k6 R有啊!
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; u+ x) h6 k( W, d- w/ Z"When you were behind the monitor, did you notice that there were # m! |2 ~0 |" A- V% M
- T" B3 J# l- N6 ]two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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; N! p1 J3 g0 \"No." & Q/ R; i3 m" F* u- a7 l2 {
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沒有。
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"Well, there are. I need you to look back there again and find
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7 a9 K) u! ]) O2 T* b6 Utheother cable."
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2 T" u# }. Q$ | w! t就是了，我要你再到顯示器後面去找另一條電線。 3 G- t6 w- C, z( k- [3 l9 {
3 f9 O8 t5 v3 A# ^1 M"....Okay, here it is." / Y) h3 R7 ]$ z6 ^; L, j+ V6 a
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OK，找到了。 & B! s" e, U2 Q; l, _5 \
$ G+ f1 P1 P# J. H+ w"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 4 @6 b" G6 G6 M6 y" ]. @% }, L
3 z* v4 B, I: n1 a& l# b0 n"I can't reach."
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: }4 L; x0 c/ Z我搆不到。 6 U+ H; ~2 _- t$ l' e. r
) _0 T/ _0 b0 p! t6 M" `& }( P"Uh huh. Well, can you see if it is?" . T7 [) C9 D' X& u1 ^. j. o
5 y( l& J# f1 ?! U嗯，那麼，你看得到嗎？ 8 Z: T) J# a3 G# _4 y8 `
/ b8 g# G. K: `: M6 v' N& ^"No."
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# b! E1 T1 Q/ b& Q) q- }看不到。 1 u, d6 C: L% q- }; y
" V; l6 J3 s) a. O% |& ?2 o+ O"Even if you maybe put your knee on something and lean way over?" ! @6 g/ H- R) H6 ~ C$ ^ N
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那麼拿個東西墊高，爬過去看一下？
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6 a( o0 z% v9 m3 E: U6 `* O"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 ( `4 \' Z/ _1 z5 Y
; Z3 ^3 [: q& l) q"Dark?"
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太暗？ ' g- f, W9 v2 v% V7 v
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"Yes - the office light is off, and the only light I have is
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I7 q' }0 q2 h0 |& m. `comingfrom the window." 8 h/ O; m S6 m% R3 B9 W) \# a; x
' o+ r/ V. r3 ^. u$ T" J5 C是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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% w+ L6 c9 H* |4 b! M& w% F# ]"Well, turn on the office light then." $ T* K+ ]0 t9 Z E, d% v3 K5 G
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那麼把辨公室的電燈都打開啊。
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"I can't." ) }- v0 z& T7 O; f
+ A( P H5 w# s, N% Q2 k& j' Y沒辦法。 8 q6 J' Y( k( I1 q+ [3 |
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"No? Why not?" + @# r7 M) p6 y
0 X; ?& X! a! m& [1 p O |- H4 _沒辨法？為什麼？ . ?3 r, h. {4 R/ ]0 d
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"Because there's a power outage." ) U$ W$ K5 ?/ Z, _ b
: `7 W* \2 o" v R4 D因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?"
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; B5 V* [) g5 @6 z3 P; C停...停電？&#@!(& ，喔!OK，現在開始打包， : x3 C: ~, ]4 x. Z
$ ]) U. |, [6 r" L6 t電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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/ ?, a0 Q' b- m: f"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 : C. e, H5 l+ g2 Q
6 P* @1 n& c+ S; C- n2 s"Good! Go get them, and unplug your system and pack it up justlike + f+ s" d% P' w3 o
* m- g( G4 ?$ m1 fit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， 5 Y/ z7 c4 E/ L% [) M3 N
+ w- x+ I# \; Q' b- |/ n% Y就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 1 X1 K- p; G' K1 K
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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7 o8 e: ]4 C8 ?; a" l& o"Yes, I'm afraid it is." j% q6 \6 @) q/ }) i# o2 _
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是的，恐怕是這樣了的。 4 g# Q8 l, Y& Y( o) q
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"Well, all right then, I suppose. What do I tell them?"
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O( k. K: A: ^喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
