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5 C. j( w) o0 g/ e: S% ^$ ["Ridge Hall computer assistant; may I help you?" " x5 @1 G/ n6 q! V/ b
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Ridge Hall ¹q¸£¤½¥q§A¦n!§Ú¥i¥H¬°±zªA°È¶Ü? 8 e, M4 f/ E; d+ `5 }

: q5 C- u2 {4 H) d"Yes, well, I'm having trouble with WordPerfect." 1 Q7 H: Z1 ?  I' ]7 J/ T- |

: T# ~: t4 B- |' O! e% K8 \2 T¬Oªº¡A§Ú¦³WordPerfectªº°ÝÃD¡C , g: {4 r6 G" o! q$ f) o8 h

6 M/ I! y& Y& @8 J3 G) T7 R  w"What sort of trouble?"
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±z¦³¤°»ò°ÝÃD©O ?
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* F) P9 G9 z# P7 u0 W8 K"Well, I was just typing along, and all of a sudden the words wentaway."
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§Ú­è­è¦Û¤w¦b¥´¦rªº®É­Ô¡A¬ðµM¶¡©Ò¦³ªº¦r³£¤£¨£¤F¡C ; f% k1 W9 ]6 e* G9 V  J* _+ L

0 W/ U5 C. P  F' X% F"Went away?"³£¤£¨£¤F¡C
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"They disappeared."
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- o. {1 g* C( s; J8 q' U) X"Hmm. So what does your screen look like now?" ( z: Y3 \$ v; D* r

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"Nothing."
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' s8 ~3 p) i' _: O+ Q"Nothing?" ! Q% T$ X( u8 o# p# R1 F
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¨S¦³¥ô¦óªF¦è¡H
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( [" M6 ~/ s. K+ X) w"It's blank; it won't accept anything when I type." 6 {! @* W9 g5 ^: c, `/ d
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¿Ã¹õ¬O¥þ¶Âªº¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C ' s! p& B, a4 y, `3 ]; ^3 H7 I  k

/ {/ Y/ j( u  `; U"Are you still in WordPerfect, or did you get out?"
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- ]# Y1 z& H7 k! {2 l  ^7 H( r±z¬O§_ÁÙ¦b¾Þ§@WordPerfect¡AÁÙ¬O¥H¸gÂ÷¶}¤F¡C $ L8 d4 b. {# `8 L; H3 F
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"How do I tell?" ' q# L  {6 m% I' v: t" `
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§Ú­n«ç»ò»¡©ú©O¡H 2 W1 ^! L3 B% \/ p' {0 n

# z* R0 B2 x1 X% a# P"Can you see the C: prompt on the screen?" # V& e4 Y9 ^7 s
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§A¥i¥H¦b¿Ã¹õ¤W¬Ý¨ì C: ªº´£¥Ü²Å¸¹¶Ü¡H ; {9 v& s/ \# @, C% s

+ l# R# ?/ D5 `# L5 S% y4 j"What's a sea-prompt?" $ S" E, _! e, i  h- l: G' w; Z

. e  G/ R9 ~5 f( Z¤°»ò¬O "®üªº´£¥Ü²Å¸¹" ("sea"=®ü¡A©M "C"¦P­µ)
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1 m. N; k+ |* ^. e0 f4 B3 ~"Never mind. Can you move the cursor around on the screen?"
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¤£ºÞ¥¦¤F¡A§A¥i¥H¬Ý¨ì´å¼Ð¦b¿Ã¹õ¤W¶Ü¡H
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7 d8 r4 _' A& X5 \+ F1 @9 z/ |! b"There isn't any cursor; I told you, it won't accept anything Itype." * }! T9 y; L3 ~  J: U
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¿Ã¹õ¤W¨S¦³¥ô¦óªº´å¼Ð¡A§Ú§i¶D§A¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C : T! L4 T) [- a. Q
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"Does your monitor have a power indicator?" # x, Q3 E, @# |/ R3 b  M3 e# U

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5 e: s! z9 S- B0 {8 M"What's a monitor?"
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2 T/ G$ [! S5 C$ n) y"It's the thing with the screen on it that looks like a TV. 2 t9 L- f- S1 |; N. I/ i
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Does ithave a little light that tells you when it's on?"
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+ q6 i3 U2 g' a) d. r$ C8 h´N¬O¨º­Ó¬Ý°_¹³¹qµøªº¿Ã¹õ¡A 8 |4 T1 s2 m8 c& ]" J
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¦³¨S¦³¤@­Ó¤p¥úÂI§i¶D§A¥¦¬O¶}µÛªº¡H " m' N+ P7 M# C8 {

, v% ?/ r; n! \, r$ }' g  {I don't know." $ z) H& W% J! O/ @) G8 g

" f8 M7 [2 |! o6 K§Ú¤£À´­C¡C . S8 F4 j7 [% i

# ^7 Y/ {+ j0 x6 {2 F"Well, then look on the back of the monitor and find where
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3 |$ H( [! _* p1 K4 bthe powercord goes into it. Can you see that?"
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9 |/ c7 a* F5 n6 W¨º»ò¡A§A¯à¤£¯à¬Ý±o¨ìÅã¥Ü¾¹«á­±¦³¤@±ø¹q·½½u±µ¦b¤W­±¡H
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"....Yes, I think so."
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¬O¡A§Ú·Q§Ú¬Ý¨ì¤F¡C   @/ ?, o* k- Q  w7 y2 J! R

" x/ Z; H+ r; K) l& O" R. J"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 5 O3 ]6 ]% y  t1 k# R# a
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¤Ó´Î¤F¡AªuµÛ¹q½u§ä¤U¥h¡A¬Ý¥¦¦³¨S¦³¨S´¡¦bÀð¤W¡H
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"....Yes, it is." , _$ {: A8 y' d6 _8 l+ g/ ^
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  }) i/ R1 B% B/ u* h8 u"When you were behind the monitor, did you notice that there were * F4 C0 n! \& ]: I6 P& k

7 I% N7 `& H* }' Z( S1 E+ q: r: Ctwo cables plugged into the back of it, not just one?"
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§A¨ìÅã¥Ü¾¹«á­±¬Ý¬Ý¡A¦³¨S¦³ª`·N¨ì¦³¨â±ø¹q½u´¡¦b«á­±¡A¤£¬O¥u¦³¤@±ø®@¡H & _. F& I- D, {0 ~* f8 |6 x1 o

" u4 ?6 M- L- i"No."
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¨S¦³¡C 0 m5 T5 i; b1 ?1 X3 a' S, R2 v

$ A2 l* ^# o; U2 _. M# @"Well, there are. I need you to look back there again and find
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+ Z$ V+ e: d" h3 U# y: ]; ptheother cable." 9 L( B) a, h, l8 X8 g$ i
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´N¬O¤F¡A§Ú­n§A¦A¨ìÅã¥Ü¾¹«á­±¥h§ä¥t¤@±ø¹q½u¡C 4 Y1 j  K+ s9 b7 z  ?, S

8 C8 I6 m4 ?4 y5 [+ C"....Okay, here it is." 2 U" |9 J# ?4 F# ^. j6 ~/ G: D8 {

" l! }1 B" a/ |* H6 o  `# e$ ]OK¡A§ä¨ì¤F¡C
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"Follow it for me, and tell me if it's plugged securely into # S# o, f3 B7 ]( C% I, f
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theback of your computer."
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! M& s# n% V" J" y; W¦A´À§Ú§ä¤U¥h¡A§i¶D§Ú¥¦¦³¨S¦³½T¹ê´¡¦n¦b¹q¸£«á­±¡C
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  B  O, J5 L) L, Q"I can't reach." ' t* i8 n: b& h. ]# f7 L% X' M

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3 J5 p% S* ~6 o- H9 g5 N"Uh huh. Well, can you see if it is?"
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¶â¡A¨º»ò¡A§A¬Ý±o¨ì¶Ü¡H % g1 a% Z0 F! @# R# q) [

7 v6 ^, y0 i1 Q5 `; m"No." . }9 i1 O# a  D4 @

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6 L6 D- h3 |/ S! U+ J) h9 o"Even if you maybe put your knee on something and lean way over?"
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* a4 ~8 Y3 c1 F: I' T; I¨º»ò®³­ÓªF¦è¹Ô°ª¡Aª¦¹L¥h¬Ý¤@¤U¡H
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; Z( p* j* p+ e( [) j! B$ P: z"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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³á¡A¤£¬O¨¤«×¤£¦n¬Ý¤£¨ì¡A¦Ó¬O¤Ó·t¤F¡C   H- k7 h' {. e3 ~; R4 ^  ~3 j* W
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"Dark?"
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"Yes - the office light is off, and the only light I have is
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. n& R' T, H$ F+ `+ a4 s6 Fcomingfrom the window." 4 R9 R! ~% F7 R; s: [+ o' Y3 s
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¬Oªº¡A¿ë¤½«Çªº¿O¥ú¥þ³£¤£«G¡A°ß¤@ªº¥ú½u¬O¨Ó¦Ûµ¡¤á¥~­±¡C
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"Well, turn on the office light then." ' `( v) _5 }% K! i/ _- r% k

, [0 r" X$ F- g" s8 k7 u4 O¨º»ò§â¿ë¤½«Çªº¹q¿O³£¥´¶}°Ú¡C
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( B; _0 X- l! F( @. b- n* M"I can't." 1 c+ M& B/ {7 ?# N
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¨S¿ìªk¡C
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) P7 K$ v/ J! [/ |' B"No? Why not?" % `2 K& G2 |+ A1 N
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¨S¿ëªk¡H¬°¤°»ò¡H $ b' d: c- r& k! W$ h" |
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"Because there's a power outage." 3 |+ i4 }  r& p" s$ o; s- {5 }) e
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¦]¬°°±¹q°Ú!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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( }& J- ^# y. D' MDo you still have the boxes and manuals and packing stuff / E5 d; o" d1 z6 j1 X
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yourcomputer came in?" 6 a! M6 M6 a9 _. B$ Z3 i

( b. {! l0 n/ j+ C°±...°±¹q¡H&#@!(& ¡A³á!OK¡A²{¦b¶}©l¥´¥]¡A # [3 ~- x; B, f$ R

* m- F2 a+ K* ^' U: i! |6 p. s' _5 ?* K¹q¸£¤½¥q­û¤u°e¹q¸£¨Ó®Éªº¥]¸Ë½c©M¨Ï¥Î¤â¥U³£ÁÙ¦b¶Ü¡H
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8 u' n, Q& Q" t% V"Well, yes, I keep them in the closet."   a% S# O* Q' Q9 }9 z, t# h$ W

8 t; F3 `6 e, @5 c: x9 K+ `¶â¡A¬Oªº¡A§Ú¤w§â¥¦­Ì¦¬¦bÂd¤lùØ¡C
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"Good! Go get them, and unplug your system and pack it up justlike
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3 W6 i$ y# }  ^8 m9 f  M2 Uit was when you got it. Then take it back to the store youbought it from."
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«Ü¦n!¥h§â¥¦­Ì®³¥X¨Ó¡AµM«á§â¹q¸£·h¤U¨Ó¥]¸Ë¦n¡A + k" n1 \. P$ S6 R
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´N¹³­è°e¨Óªº®É­Ô¤@¼Ë¡CµM«á¬Ý§A¦b¨ºùضRªº¡A§â¥¦°e¦^¥h¡C
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0 x5 v% y, `1 [# H- H  u3 l"Really? Is it that bad?" . _1 Y/ i3 v; \' l# S! O0 t% }
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¯uªº¶Ü¡H¬O¥¦Ãa±¼¤F¶Ü¡H
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4 X2 l  ]# T/ }) Y. @* u"Yes, I'm afraid it is."
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3 H" o" O* m2 |% `¬Oªº¡A®£©È¬O³o¼Ë¤Fªº¡C
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"Well, all right then, I suppose. What do I tell them?"
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³á¡A§Ú·Q¤j·§´N¬O³o¼Ë¤lªº¡C¨º§Ú­n«ç¼Ë¸ò¥L­Ì»¡©O¡H
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"Tell them you're too stupid to own a computer." 0 _# O  ?$ v7 W( ?

4 o5 f# a/ M: _% L7 l- N. h0 @7 j´N§i¶D¥L­Ì»¡:¡y§A¹ê¦b²Â¨ì¤£°÷¸ê®æ¾Ö¦³¤@³¡¹q¸£¡z¡C
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