Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 % i" U9 L$ e9 s5 J- S, P
& _7 D3 i) M# Y' V! z" X"Ridge Hall computer assistant; may I help you?" ( B% [ c/ S! K0 H
' D; G: H/ Z* x; I- a, c' P; VRidge Hall 電腦公司你好!我可以為您服務嗎? 5 @8 k( J8 _* a1 i+ @9 `
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"Yes, well, I'm having trouble with WordPerfect."
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5 P& A* ]. A9 M0 h& e8 S是的，我有WordPerfect的問題。 1 x3 n3 G8 ~- g: L) l8 i! Q. C
5 S5 |* O" J0 W9 ^% W' C"What sort of trouble?"
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; z/ m9 A( S5 @, u您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 " Z$ s4 K- O. R! j1 y3 e
, G& J, p& ^8 v6 o8 L. q# W% h9 M"They disappeared." ' t& I8 p) k4 E O( i1 S
& j2 ~' F" x+ _6 k1 V2 }& R4 B它們都不見了。
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! A5 E% `' z% j4 D"Hmm. So what does your screen look like now?" & k) R2 d% N" U- V7 y: G3 E
; a; Z1 I" F% Z0 q嗯，現在你的螢幕看到什麼東西？
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s9 V2 D, j% W. N"Nothing."
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沒有任何東西。 % `! [( K5 \! r i% ~
: Y+ k' Y% h3 N4 m5 N% E- \"Nothing?"
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$ V4 C7 c5 l" B4 m( O* d4 f$ ]沒有任何東西？ $ L* M7 D) i6 O3 Q
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"It's blank; it won't accept anything when I type." - N+ P1 O8 Y! `) w6 k
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螢幕是全黑的，我打的字它都沒反應。 1 Q0 g5 p1 |# g# m4 n0 H; ?* H0 c
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 2 p+ [% J% {0 x% X- H' }; b
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"How do I tell?"
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我要怎麼說明呢？
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4 c, w+ p# E4 r' T* B"Can you see the C: prompt on the screen?" 1 |. n% M: Q: p& m
. M+ z3 U1 g, v+ w- d# R1 |$ z你可以在螢幕上看到 C: 的提示符號嗎？ 3 H2 N! V$ p7 F4 e0 P
\5 k% I4 s9 N- T/ Q"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ! c6 A5 ?9 E8 K r% K! E2 L6 M
( X3 n* [5 z# l2 I"Never mind. Can you move the cursor around on the screen?" ( |! k: J, q2 a
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype."
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9 C# m& o1 [: M螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ 8 {, r: k7 a' z3 P* M
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"What's a monitor?"
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0 N6 x1 [! w$ L7 T1 j% S+ Z! Z什麼是顯示器？ % p' T1 t: \0 p, C* v; v: n. m
+ E; v+ q) U, O* F: J"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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# v( N4 e0 o# X+ x* j# r就是那個看起像電視的螢幕， - Z+ A% W4 Q! L' G$ a: K/ ^
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有沒有一個小光點告訴你它是開著的？ ' h) \ V8 w v* Q$ M2 X
' d1 z3 C; Z5 t, OI don't know."
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; B+ |. C' Z3 g2 R% a我不懂耶。
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: z( ]0 a8 [" l& V5 q6 A"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 9 H, Q1 h, ~$ i
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"....Yes, I think so."
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是，我想我看到了。 7 N3 p/ S- n. y$ I4 {- m
H/ C! c$ M% P- A/ ^"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is."
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有啊! 8 L4 k$ u2 |* {# v
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"When you were behind the monitor, did you notice that there were # q9 G2 k' T6 f9 H: a# C( a
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 9 W. y% b+ W5 D# M: B
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"No."
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5 B$ V+ Y3 D5 Z* e沒有。 ' j/ J; B# k/ _9 D. i
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"Well, there are. I need you to look back there again and find
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theother cable." 3 f2 ]6 L6 g5 U; ]6 S; I* q
% p; Z/ z" }5 U+ ^就是了，我要你再到顯示器後面去找另一條電線。 & ^4 j& v; C7 }) ~; j$ ?9 C) {
. e- _6 p6 F* \5 Q, o"....Okay, here it is."
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OK，找到了。 ( J1 a% T/ c7 l4 ~6 \2 H+ Z
" p' [( a8 G5 O( P, F"Follow it for me, and tell me if it's plugged securely into 4 B2 G/ Z+ C9 x" f& N5 Y, _
0 ]9 K. X- b) q8 F/ Stheback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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我搆不到。 N3 Z) W1 j" y. k! l5 H
: ^) L) g t" e"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？
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: L) Q) b3 y( h) v. |) N- X"No."
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/ J9 u e; c# q/ Y看不到。 : _. q9 C# U6 {/ v) A
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ : V& {' |0 i. Z5 j7 l9 |: X
% ^# \* R9 ^% z5 S"Oh, it's not because I don't have the right angle - it's becauseit's dark." 8 G5 O; @& ]7 R! n
: l; x' g* Y) d" k+ _9 G' U喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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太暗？
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"Yes - the office light is off, and the only light I have is
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5 V5 }9 P( K) z- D% Jcomingfrom the window." ) l+ J5 l$ j- W2 ?
9 W+ v) C% u, s, L/ H是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 * g) S& Z& a6 I. f4 I5 q
9 B* y6 ^" O( {0 d. H* v"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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: I# e1 q q) d) m8 e% ^"I can't." 4 H* d5 q& ]# E5 A
1 j; j \' B+ r& N沒辦法。 . _' z9 v0 p' H* i
3 Q4 E. b8 w( f0 ]. |"No? Why not?"
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) ~1 Y, l8 f5 q# p7 C& l" }& F6 q1 ]2 a沒辨法？為什麼？ # k$ o8 q' F: e$ H: [" T
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"Because there's a power outage."
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1 Z& Z* K1 c/ {6 a" q( f. }4 o因為停電啊! 9 E7 N; d0 t* e7 _/ t$ `
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"A power...... A power outage? Aha! Okay, we've got it licked now. ( D0 X0 y$ J l
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Do you still have the boxes and manuals and packing stuff $ {3 r6 w" K! |: Y6 N- ~! V
% g% T) c: l$ p8 Myourcomputer came in?" % k( s7 e; q2 ^2 Z8 c' N6 {$ z
* R, i5 f) u/ G停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 3 n) P1 k' D9 m. I' b7 y
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"Well, yes, I keep them in the closet." , A$ E- }1 e+ U8 ^. j, h
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嗯，是的，我已把它們收在櫃子裏。 + d* X7 ^7 z* Z4 t1 Y( j2 _
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"Good! Go get them, and unplug your system and pack it up justlike ( W0 d& M- |9 k. P3 U
8 y+ |1 u: z, dit was when you got it. Then take it back to the store youbought it from."
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' E4 g5 b+ U- _1 e' a很好!去把它們拿出來，然後把電腦搬下來包裝好， ! G" A6 t; e- [9 _2 s
. m, s! u8 K4 D就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 1 o# N7 }2 u: z- R! B
! K9 b. Y6 Z. E9 K) p, V0 d8 c"Really? Is it that bad?"
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$ }1 u0 L$ A a" ~" J$ d真的嗎？是它壞掉了嗎？ 7 J* |5 v% I! Q
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"Yes, I'm afraid it is." & s Y3 N& N6 H
9 g) d0 n# Z% L6 G$ C7 M' Y是的，恐怕是這樣了的。 3 T3 Z. ?1 i! J3 s
! t4 k9 {6 @" ] n6 V: W. Q"Well, all right then, I suppose. What do I tell them?" 0 v5 Z0 s ]9 b7 z
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 0 z" L f) j$ o& R p$ Y9 ?0 a) P5 s
" b* D* m8 L4 Z6 t: F# ?"Tell them you're too stupid to own a computer." - }2 ~9 P7 D& v2 m
9 W: E$ s9 u [& ?5 b* y: p' m就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
