Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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"Ridge Hall computer assistant; may I help you?" 5 V) |& d9 r9 z7 C: S
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Ridge Hall 電腦公司你好!我可以為您服務嗎? ) E5 `! E* G8 U5 M1 D( l
3 ^8 e4 m0 k- _- Y/ H" I"Yes, well, I'm having trouble with WordPerfect." " J9 R% I4 d, O( D/ B ?6 R
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是的，我有WordPerfect的問題。 # |4 U" b$ m0 O- ^- l0 P8 }9 |
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"What sort of trouble?"
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# A* O4 Q O7 Q% y) i0 o" e9 {您有什麼問題呢 ?
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7 {( b! H c' W) K7 G/ r9 i3 t"Well, I was just typing along, and all of a sudden the words wentaway." ! |- r8 I5 r5 ^) l0 z; [
) {3 J' S$ a, i+ \, ^! D4 ^我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 & i: b' ]2 l& |. c( U0 V
$ x8 M* K: I- N; W5 o1 ^"They disappeared."
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它們都不見了。 " I, e5 j i0 R# n5 v0 H. \) l9 F
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"Hmm. So what does your screen look like now?"
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: z! M" ?- v; ~' W' O嗯，現在你的螢幕看到什麼東西？ 6 j- J r6 _3 O
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"Nothing." & r- Z8 G& w4 H3 T7 q
9 w6 Z) N N: s& v沒有任何東西。
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3 z: F t& e( Q( {0 s"Nothing?" $ [0 A) l* w/ w" f! {
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沒有任何東西？ % ?: a( C7 Q0 i5 M9 H, P @' u
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 1 `- }$ B3 P/ ]% Z* \- |* Z1 }
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"Are you still in WordPerfect, or did you get out?"
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9 e/ O6 I" L, c2 y$ D, W) `2 q您是否還在操作WordPerfect，還是以經離開了。
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0 W R! f2 W/ y4 x4 E' \4 q% X"How do I tell?"
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, b' R/ T* t7 l# I0 s我要怎麼說明呢？ % u0 i5 g$ U. k9 C/ G
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"Can you see the C: prompt on the screen?" ( j6 K5 f) Q S c9 P
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你可以在螢幕上看到 C: 的提示符號嗎？
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; V a( ]* @' C% {9 x+ K k2 u* o"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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' t* y- d0 S( F不管它了，你可以看到游標在螢幕上嗎？ 1 A. p2 K6 e( v
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"There isn't any cursor; I told you, it won't accept anything Itype." ( w& S& q9 F [, E6 v# c+ K* D' j4 @. `
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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2 x/ V- }* O5 j' r- F2 j N"Does your monitor have a power indicator?" 9 @/ D) S% m/ O) [9 A! z
+ o) r/ h9 x* V1 _+ Q2 o$ M顯示器上的電源指示燈有沒有亮？ , g1 \) z: j1 F3 e6 v( a
# p1 K$ B8 U# R& ~7 j# {4 z. U$ \6 d"What's a monitor?"
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; L( \8 h5 c' |& v5 O3 s什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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- T+ `' [+ _& ^/ C' \+ d# |7 J: mDoes ithave a little light that tells you when it's on?" 9 \( T: L% `4 f; m$ n$ \
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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4 e5 }+ o$ o) }! R# k* uI don't know."
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' J6 |" K0 i: x* y: D/ O% [我不懂耶。 & s2 x* S& O% S5 l9 {: b
+ ]7 e: u% ~9 ]8 X4 J6 x& i"Well, then look on the back of the monitor and find where : W D& `3 N" t; ^
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the powercord goes into it. Can you see that?"
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' \: U+ X3 k; }2 p; x6 S" i那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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4 u# N$ H9 R8 g: g9 I1 |"....Yes, I think so."
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" r x1 r: A0 H. P& h# y, z+ ^是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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. v& Y2 n' V6 [ Q9 V: P"....Yes, it is." * Y0 O6 A6 D( X$ w6 l) ^
, }/ L( w8 L7 z' G/ \有啊! ) v+ ^1 r% S6 T7 h2 I0 N: g/ ^% l
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"When you were behind the monitor, did you notice that there were
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: K# `0 P$ _- R6 r$ X7 `8 w/ Z7 wtwo cables plugged into the back of it, not just one?" # V8 a3 o/ J1 Y
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ , j5 W/ o* n7 f: d
/ Y8 c( n( N8 m2 ~. C$ O6 A j7 r4 c"No." 8 s2 Q) P. }4 }' U
- J3 n- |) \% g# [沒有。 ; E' u4 _% ^% \: c' s4 S$ s% y7 z
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"Well, there are. I need you to look back there again and find
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 " b0 R0 _, R6 O: T& m6 {8 t
+ P9 @8 j6 W. c"....Okay, here it is."
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OK，找到了。 ) i' x f9 g9 A2 m+ C
& ]) ~- P! r! Z6 {: h"Follow it for me, and tell me if it's plugged securely into 1 x: m* ~3 A! p% U9 ]+ s& v6 s
0 k2 A0 ?7 ^% F. Y, N, Etheback of your computer." 6 ? N% o* p; t+ s
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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我搆不到。
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6 R% U* A& A# S$ l4 d"Uh huh. Well, can you see if it is?" ' ~1 C+ M6 x2 l# N6 F2 k
' _8 V% x6 c& s) l0 r$ J' Y嗯，那麼，你看得到嗎？
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"No."
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5 M3 S! S6 P/ N2 r5 |/ R$ Q看不到。
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"Even if you maybe put your knee on something and lean way over?" s0 @7 L% O$ \3 t `6 h
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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6 C4 z3 B+ ~& i8 k3 V喔，不是角度不好看不到，而是太暗了。 * n7 J5 E7 _( G
2 Y- z; P& J2 m"Dark?"
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太暗？
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3 S& t1 B$ L; v8 w) t& s"Yes - the office light is off, and the only light I have is : G: j5 x9 y( `3 ]/ m
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comingfrom the window."
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* c! w1 u7 o: e* M3 |是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." _2 d! N: N; n8 ^" X3 x9 e L
, l _( }9 @% S: s( J那麼把辨公室的電燈都打開啊。 " N/ I. ~$ D* H6 x; [; i
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"I can't."
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沒辦法。 " G6 K7 {) S. c2 A& K H
; ?+ c! P {3 X- D; F! S"No? Why not?" # }! O% K$ H% C7 }' S9 M" Y
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沒辨法？為什麼？
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"Because there's a power outage." - U1 x( D; N" j$ w9 ^+ d
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff * ~: O8 l8 s+ N4 M1 ]5 s7 n
1 ?# {: h7 Z* ^1 M9 cyourcomputer came in?" 4 p: m R; x/ {& }; y" l* O8 j
0 @9 }" s8 f1 B6 _# [' S停...停電？&#@!(& ，喔!OK，現在開始打包， % y& j5 e" P# I/ F1 R
# M7 z8 m; t" `+ N電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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2 w0 C6 r* n* ]6 |; E嗯，是的，我已把它們收在櫃子裏。 : Q% ~2 Z4 R- \$ l, W: E& w
& ]" f4 W* g/ D7 a8 n; G+ w/ Z9 z8 d3 n"Good! Go get them, and unplug your system and pack it up justlike 9 u: a6 s% }% N8 |6 w; E+ `
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ; Y K, W1 w) t5 L" O2 Z6 N* V
# @' ?) L' c* `"Really? Is it that bad?" ! C: r0 F# S, N( F8 J1 N6 N# `
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真的嗎？是它壞掉了嗎？ 2 ~# L! {- [. I$ o" E
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" 8 v/ k# J7 R9 q- p' e4 N
; x' H. Y4 X& p: O( G& d, R喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 6 y c* a2 B" F' o- a/ t
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"Tell them you're too stupid to own a computer." $ h2 E9 ~* b; D& ~4 A: \- a3 L
: U2 ~; D3 r8 ~. Q2 ^0 _就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
