Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
8 [; ]- Z! R9 z; E9 v2 f; l$ }4 A5 a
! O1 d+ g' c0 I3 X"Ridge Hall computer assistant; may I help you?" ( d# \; \, a( \: ^6 G
& K, J6 Y+ [& f8 Y! XRidge Hall 電腦公司你好!我可以為您服務嗎? ( o, P2 L: J& G" u
* Z& h9 \+ d" ]9 _- @"Yes, well, I'm having trouble with WordPerfect." N( A! v' K3 x4 Q& d8 z5 |0 ]
! P" Y* ` p) }3 v. y
是的，我有WordPerfect的問題。 * D& E. ~" S$ W/ s" C+ k- N/ U# N
' b/ \- @2 P* e* ]. O; Y"What sort of trouble?" & R% S) W3 \/ }) h( Y
. d1 n4 w$ g, m4 y您有什麼問題呢 ? 2 }& G" F) Q7 u, G: P
8 i! b( X. C4 Y9 I& f
"Well, I was just typing along, and all of a sudden the words wentaway."
6 T; D# ]5 S6 Q5 o' v$ H6 T8 r, K I2 P( ^ g; w2 Y
我剛剛自已在打字的時候，突然間所有的字都不見了。
! D5 P6 }. f1 l0 N5 J7 V. I
6 j+ \0 A/ R) Z+ H. p' V"Went away?"都不見了。
+ t7 b$ p2 o A1 ^) J$ n2 h, s" b$ d+ }, R9 C% |3 ~
"They disappeared."
5 h/ Q: W! r* t9 y G1 [/ k- o9 j; M3 e5 o+ g# T {' D* a/ x
它們都不見了。 $ W* J/ \) t5 Q% D0 o1 [
& m+ P: [# }) ^"Hmm. So what does your screen look like now?" 2 R) o5 D4 X5 p& I; Y
* a+ n: }/ x7 g' K
嗯，現在你的螢幕看到什麼東西？
5 c2 c8 H. I2 ?3 Y/ O# ~0 R7 e5 K1 V$ ?2 q1 ?
"Nothing." , E& d4 b" v8 T% F0 u/ I
0 q* ?- q! t. b沒有任何東西。
6 W: G- N: e0 _0 y
2 d! G6 X3 I, |; F. }"Nothing?"
! I, k% I" W9 M9 M6 S% H: ^2 |
! p; V1 S- _$ h2 i, }) Z9 J# \沒有任何東西？ ! E; @" _1 X2 M, x3 ^# U) f' k
' P" d: e; `! d; K
"It's blank; it won't accept anything when I type." $ C& p$ S O1 C p
# }2 U+ x. t7 N; ?& T) N$ ?/ p螢幕是全黑的，我打的字它都沒反應。
d0 B( L; D3 j, ?+ U2 P' z# H* {1 i' V; m
"Are you still in WordPerfect, or did you get out?"
; W0 w+ u! ]5 X, A; O. F
% o- Z0 v) y: B您是否還在操作WordPerfect，還是以經離開了。
/ y# v7 m$ N+ I* `" j8 p. f k
"How do I tell?" & L! H; B$ |. N4 W' ?( M9 c
( e3 q+ o2 \$ U" M' x
我要怎麼說明呢？
: V0 d t9 }' m, e5 p- r, `
7 E* ]6 ?+ q) h9 \"Can you see the C: prompt on the screen?"
% [ R& s5 P: c. {: Z
6 C) b- j8 k* s2 [) y你可以在螢幕上看到 C: 的提示符號嗎？ ' r' j$ ]) [: ?1 j0 Y
# s0 ~. z M4 r; |1 k, C5 L
"What's a sea-prompt?"
# J" j" a8 I, i9 d1 C5 X O$ \! d) y7 @6 N! N
什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
p9 Z4 z8 Y4 _( G3 n# j) q
v4 K- P t* U/ M4 ~9 p"Never mind. Can you move the cursor around on the screen?" 1 N1 m* c! n" b0 e8 I' W& H. C
. F: S z- b& f# Y+ y, K9 C4 X I不管它了，你可以看到游標在螢幕上嗎？
# U: u2 [; ^) O/ _5 `& Y$ W1 p
6 y S# ^9 O1 x1 n) F' b1 I"There isn't any cursor; I told you, it won't accept anything Itype."
0 z3 L' \, I* Q5 x# y( j! n U4 ]1 ?. j
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
: t! e2 H; e$ e$ P) a& C/ \4 D
/ w' U# x2 J( d6 ?* q/ ?"Does your monitor have a power indicator?" % D. }% c4 N8 U$ V @" V5 c
; |- P' U8 |$ o+ R# o. k: d
顯示器上的電源指示燈有沒有亮？
8 f4 b( c/ Y' O2 H( B4 l
% g" E+ I* T/ C- p& I"What's a monitor?"
! X7 i5 M( S' L" I
0 w- D2 ^8 y. l) r. [- H什麼是顯示器？ ; B2 q6 C4 ^3 G; y5 l9 r
9 z/ w3 p0 a+ ?; ^1 i: d' Q" j"It's the thing with the screen on it that looks like a TV. * k7 ?' u9 ?( x) B
P! a& O6 A; U3 B8 W
Does ithave a little light that tells you when it's on?"
# e; N- _# P1 |6 Z& u u3 ~- n. I- N: b1 B- X' Y9 O
就是那個看起像電視的螢幕，
: Y8 a$ [' X. h" e; m3 @! T y) f6 N, F; ^
有沒有一個小光點告訴你它是開著的？ 6 C. |2 P% E3 D W
' q( @1 e0 D. _9 M$ L0 e5 \+ C1 M
I don't know."
+ L8 a9 Y7 O: ] C ]" Y
/ R' Q- E3 q' |我不懂耶。 : W7 b M, Z5 ?2 d; w0 Y
/ k; G8 v+ N0 \# [ G
"Well, then look on the back of the monitor and find where
' F3 `# Y# q- o3 z+ ?) ^1 H- ^4 ?
$ w/ q' U/ ~( S8 }the powercord goes into it. Can you see that?" 0 m, ?' r# A X
7 O8 ^2 Y& y3 L6 [: o0 I那麼，你能不能看得到顯示器後面有一條電源線接在上面？ ! `% i! T2 l" a: e2 W
2 g3 u1 f* U: H, i4 R$ R: E
"....Yes, I think so."
! v6 A: l: X4 W w9 I& D* W/ y ~9 u3 k8 S' b
是，我想我看到了。
9 W2 S, A2 o% \1 B: Q; O
- ` I/ K* D& }& B+ i# E- s"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ; u t: h3 N2 S& T- j3 |+ J- B
; C$ c# K6 I# W+ c# P: _太棒了，沿著電線找下去，看它有沒有沒插在牆上？
: l6 r5 X( ?. z) I- Y5 r( g4 c I: @$ I( d' W) h2 _+ y! W, u
"....Yes, it is."
0 d$ B4 k( @" d3 J9 t9 k/ ^
, l9 W( N/ X8 }7 b3 \: j+ C% c& j0 j0 x有啊! * K. X, H; ~4 v2 P- Q
/ u: n# B' z' F: B* P( v, ^) h"When you were behind the monitor, did you notice that there were
0 `' e B5 `5 y, k4 q; n7 |4 i
! d3 ?' O6 [( p) u0 x8 btwo cables plugged into the back of it, not just one?" * y1 V( K: b+ T0 m+ \, }, r: j. m" H
( \0 Y4 b7 S$ Q% ]! W( V0 G2 E你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
0 o8 S# L. o/ b3 M k9 {6 e4 j1 E! Z4 j4 `* _
"No."
5 l/ |% r: K" D6 S2 a* j) P- `4 W- W. J3 ?3 y2 I8 Z7 R/ V
沒有。
# ~: \) x, V* O5 V9 ^9 v: V9 I1 H; e( r7 P4 @
"Well, there are. I need you to look back there again and find
% q6 \* g9 m) g9 s1 }7 Q1 z
( n0 Z$ I- {5 s) J, t7 Utheother cable."
8 g. ]0 Z: _* Z6 y9 j
9 J. M+ v0 s( e4 \% y- n' W/ P& o- L就是了，我要你再到顯示器後面去找另一條電線。
& t* ~8 j' x) L" t% a1 y, n2 \
+ V+ S* ~$ \9 a, @6 B"....Okay, here it is." 7 O6 m7 q) x' p' j* L7 h7 C- \
6 j& G' G2 S& `+ s S& U8 S7 WOK，找到了。
: H: v4 N' k+ _; L. Y, V; ]. X3 S0 Y& Q1 J6 V% O3 h
"Follow it for me, and tell me if it's plugged securely into # H1 f, h, e0 H6 s
5 V0 S4 E" L7 ?# otheback of your computer."
, k0 D! D, ~( \3 W3 Y2 q
% f# s( g& B. o- K再替我找下去，告訴我它有沒有確實插好在電腦後面。
- Z; {0 V/ p( P4 n' p; c
$ A2 @( t# G2 D/ t) M"I can't reach." 1 O: O9 F2 ]9 X8 s N* {+ G8 H+ d
* I+ w/ E& f- W5 W+ \7 X我搆不到。 % N& i k) R+ C* S
: J# l. H* R3 P6 s) |1 h9 a9 U
"Uh huh. Well, can you see if it is?"
* ?* ?* g2 B0 _+ s: b" x: o0 h) `
- B3 U: k9 f" u/ y* l. C$ ?% |嗯，那麼，你看得到嗎？
0 y9 X' G: l- G' J" A$ f
2 f" Q9 y: \( L6 v% F/ q! L6 w"No." * k: j6 G1 T+ @2 R4 p5 e1 {
) U0 v/ N0 J) x" ?看不到。
. K1 \+ B6 Z" z, @: M8 }
% i; D$ J5 p' t. \3 s"Even if you maybe put your knee on something and lean way over?" 5 J1 h% s' M1 w7 [8 [& O1 r
& p# X, L' N8 {* H1 G- P
那麼拿個東西墊高，爬過去看一下？
7 O7 x! c% I8 I( I& O& z+ n
; q, a7 V3 v8 [ B"Oh, it's not because I don't have the right angle - it's becauseit's dark." . l2 e7 S8 F/ R) ^* z( ^3 c7 b
/ k$ |4 Y) z7 n) m: S0 U7 N0 Q喔，不是角度不好看不到，而是太暗了。 + M! I9 x6 u1 j
4 Q& g/ O* q) I1 |"Dark?"
, p- f+ F% f2 Y# j4 F0 `5 w8 D; @' {0 A9 [( W: z
太暗？
5 y: ?3 k( O8 ^3 A
( \6 C+ L' C+ ?"Yes - the office light is off, and the only light I have is 0 y: b4 ~+ h* v/ Q
4 v& u$ W( r5 ~: D- n$ dcomingfrom the window." $ D: x% J( d& L. v* }: r8 s) n
" `: z8 W+ i9 f% H+ X( y5 P
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
* L8 H& e) ]" z5 j2 \& ?2 ^4 x5 v8 ^
. U6 H& D- b. Y, X4 I7 `"Well, turn on the office light then."
6 m: S5 P- C1 }$ O, P% `2 ]2 k: N& v: J& D: _
那麼把辨公室的電燈都打開啊。
h1 |; k0 }) C7 f. U \9 u1 q& ?9 a2 T; M* Y
"I can't."
5 Z' y; o+ z9 S; e$ \1 P6 n; e; q8 I
沒辦法。
$ z1 d, F2 k, O9 g) J
: Q' z5 i! x" r5 B$ H5 i9 A/ [2 n"No? Why not?"
, o8 F' F$ [& @8 _! _6 x$ A2 @# `: a/ f1 k
沒辨法？為什麼？
% r" j/ N6 ?) \/ @. A
, p6 A( ^8 `# z% |8 {) X. n( [% _5 p"Because there's a power outage." # G* k- H1 k/ Y( ~; a" d$ \/ b
8 {$ ] y2 B& i; ]因為停電啊!
" v: A! e) {2 |" b' u
0 J5 i/ [) X$ X- V. u" G; z"A power...... A power outage? Aha! Okay, we've got it licked now. 7 P6 R. P6 e7 @* e
- N1 m4 d& v* _8 A. ?" q- ~: KDo you still have the boxes and manuals and packing stuff + ?% [8 ~0 n4 T5 t* Z0 r
: ]8 ]% h" \0 U- T/ F
yourcomputer came in?" - i G! n, ~" h! a
; R+ q( N) u: A8 g; q3 C1 q, D
停...停電？&#@!(& ，喔!OK，現在開始打包，
+ C0 K1 ^2 E" B6 O* E! X
" h7 t1 o! {) O2 P) ?電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ M- Q. F7 {7 [- a5 ]6 |
, z; D! h+ p# J' |6 J+ @"Well, yes, I keep them in the closet." " z; ]+ H# ]6 J& N z( e& M4 K8 S: z8 c! \
" R9 v# e( o/ b嗯，是的，我已把它們收在櫃子裏。
' I3 {4 G+ G* S- R+ V4 J) f8 A! q6 E ?# Z1 u
"Good! Go get them, and unplug your system and pack it up justlike : g9 {: m6 A) Y! _, g7 ?5 v# {
! X6 m' X5 ?) d& v d4 P% ^5 g: J4 r1 n
it was when you got it. Then take it back to the store youbought it from." 5 G6 _, H& t/ S: n
+ X. i8 c/ Q* H+ J0 t很好!去把它們拿出來，然後把電腦搬下來包裝好， 0 m2 Z+ l0 y! Y; T3 Q& }# x
7 Y9 q/ D" F; w9 g( P
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
" F, [5 H" Z ?3 @3 j1 \6 C. i3 {1 o m+ \
"Really? Is it that bad?"
^# c) R" e+ f3 ~& a/ r; E* D- x1 e) V7 L( p# @. X5 r
真的嗎？是它壞掉了嗎？ % Z N( o i; M! Q9 o3 m% `
6 ^' `3 B! l) |7 ~8 V"Yes, I'm afraid it is." ; S, n" F* m5 u# {
' ^& W d; | W! l4 [1 s# ?是的，恐怕是這樣了的。
( H5 b9 k) G6 ~; X1 A7 T/ l7 E- f. x% R. Z( }1 p
"Well, all right then, I suppose. What do I tell them?" 7 C2 n) X+ w0 O/ k$ b( O
& v4 n6 O3 Y% A5 T; I+ K喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ ) r" g; d, S0 E( A P" B% j# k
% b/ c& F. S3 ~; r% X0 G0 T! M"Tell them you're too stupid to own a computer." % i' g4 C( T0 ?( b3 ~4 v* _
7 c0 g( ]3 \* N2 v
就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
