Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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+ R) D9 d% f2 u"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎? & Q; o! K7 p( m$ Q- o
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"Yes, well, I'm having trouble with WordPerfect." ( p/ Y. V1 E. N( C, x- t0 N
# T3 m! q% ]# B& c' o是的，我有WordPerfect的問題。 ! S7 t+ ^6 L+ G; e }+ b9 m
+ Z& E: J0 P+ ~2 ^5 a"What sort of trouble?" . _+ r U9 I) ?" H" N- Q
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您有什麼問題呢 ?
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) L+ E. T9 o/ j# g/ Y"Well, I was just typing along, and all of a sudden the words wentaway." ) _; [" A' v _' i0 G; v
; c! L7 D9 x2 L0 V) Q) G( e我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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6 X, C/ Z. v( |9 T& E1 v q"They disappeared."
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它們都不見了。
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" o0 c7 t: P& D8 p! V. x"Hmm. So what does your screen look like now?"
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' G' W1 X5 o/ ]嗯，現在你的螢幕看到什麼東西？
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) E' p* I* a. m% z2 h"Nothing." B+ q- s- y5 p7 [) e* F* ?
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沒有任何東西。 ' ^" p# l, D/ X! p6 s7 [
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"Nothing?"
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6 U. g7 @( }9 S8 c, ~" e沒有任何東西？
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+ F7 M; r% u9 L+ Z1 f( p3 b"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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% V/ A+ O+ e! ]! L"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 ! W4 k& {$ A/ L6 R% j/ z
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"How do I tell?"
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; q! ~- G% l0 }我要怎麼說明呢？ / {/ a5 O8 F/ y1 f8 v+ D
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"Can you see the C: prompt on the screen?" / T" D( o1 q; S! q! ~
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你可以在螢幕上看到 C: 的提示符號嗎？
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/ K0 L! P- `5 Y; Y# X/ q"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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) k4 o3 S3 u# i5 a+ Q7 a) |"Never mind. Can you move the cursor around on the screen?"
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1 q/ O2 I$ b3 |& t; ?* K不管它了，你可以看到游標在螢幕上嗎？ 3 r* M0 }, g+ f. e) C) O
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"There isn't any cursor; I told you, it won't accept anything Itype." 7 p" a3 m' l9 t, M5 X1 Z
9 J1 t, k9 w, k8 q; E9 U! B! f9 [螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 , F# O0 g- ]2 w, a- z/ _* c
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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; I9 _6 \1 Z* }' c |"What's a monitor?" 0 m! G1 w0 S% I8 O V' X
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什麼是顯示器？ 8 z) f' k# E$ @1 T2 j
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"It's the thing with the screen on it that looks like a TV. h( u5 \5 }/ k; q/ }. E- R
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Does ithave a little light that tells you when it's on?" 0 X; ^8 z6 b' X! W
; @* F- u# Y: I* i$ X" @$ u就是那個看起像電視的螢幕，
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( Z d' v. n T$ `有沒有一個小光點告訴你它是開著的？
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6 i( H; P l) qI don't know." * A+ m7 h7 x% n8 f% G1 g
. ^# m6 T% W8 B* z我不懂耶。 : S8 T. u2 G+ Y4 z( l5 Y& U
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"Well, then look on the back of the monitor and find where ; m% j" f2 O- ]/ S
, k$ z& [1 r6 \2 Y2 @the powercord goes into it. Can you see that?" , n( i D0 M' I+ b+ Y, Q
& @% n* C3 e0 w" F \* a7 ^/ K那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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; x) n5 R2 T& g1 [是，我想我看到了。 8 C8 x8 e8 T1 D. o! |9 O3 m
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ; |% Z8 Y! @6 ` e
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ " s. M, T3 E5 K/ M9 V0 o
4 P; c H: I! U4 v" f"....Yes, it is."
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/ T: ^; U/ u' F( U有啊!
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"When you were behind the monitor, did you notice that there were
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/ S3 O! B0 j D' S2 e4 E) e0 ^two cables plugged into the back of it, not just one?"
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/ f4 `- ~- t7 v: i' Z你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." # a/ |' F) A9 }: E" [" _$ N
( S7 W& \/ T- w6 H, p# w7 U沒有。 5 M# @- C6 a" F8 t' [" O
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"Well, there are. I need you to look back there again and find
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) n# o; D- N2 f$ Qtheother cable."
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: f0 k& D* d" k; |0 Y就是了，我要你再到顯示器後面去找另一條電線。 $ i2 v0 J* J ]3 G! x1 y' X
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"....Okay, here it is."
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OK，找到了。
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" F0 Y o% x. ^! b+ k/ d& _"Follow it for me, and tell me if it's plugged securely into
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) p/ @4 ~& r7 r* g0 Z; `# `theback of your computer." ! l4 j2 S$ [: ^" l6 g# ^! \! A. S H
9 r5 G8 f, |+ `% j再替我找下去，告訴我它有沒有確實插好在電腦後面。 # B7 R; v1 P0 e
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"I can't reach." / Y; u1 X! O$ k' k" u
7 @3 p( P8 k$ c8 p9 A我搆不到。
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"Uh huh. Well, can you see if it is?" 3 }$ @0 x7 u$ X; O. i- R1 H, K
8 N5 t: g2 t( y; F b嗯，那麼，你看得到嗎？ ) v I- ]$ x; [0 R
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"No." $ a! i5 y; P8 y9 B/ h& E8 f: _
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看不到。
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"Even if you maybe put your knee on something and lean way over?" ( X% w: R9 t1 K) W( _ l5 ]
! `% v6 l6 r' z9 A那麼拿個東西墊高，爬過去看一下？
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9 G) {+ T$ Q7 r- @- Q"Oh, it's not because I don't have the right angle - it's becauseit's dark." - M+ n' f+ c: r. ^3 M; d
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喔，不是角度不好看不到，而是太暗了。 ; } S0 N( o6 A, e( w
. n i/ f* t( h' ?, _3 W"Dark?" 1 B6 [8 V6 \+ c
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太暗？
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2 q+ q# @9 Y0 ^( {' G"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 $ i8 q* r9 Q5 I3 i
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"Well, turn on the office light then." * x2 z) G1 a( _: Q+ b9 l1 f7 K: a: E
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那麼把辨公室的電燈都打開啊。 0 r' a( d8 E) s. Q
2 W/ r& u, e0 y8 P% b"I can't."
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7 J6 W1 D3 h7 H5 ^沒辦法。
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1 H, z% w& n& M6 ]"No? Why not?" ) j0 s0 E4 {2 I+ b" ^1 @% ^! I# C
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沒辨法？為什麼？
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"Because there's a power outage." 5 _# Y9 y4 H2 v5 O. L$ }! v7 P
0 T" ?; ?& j7 ~6 {4 p8 Y因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?" , y/ S A9 R( Z, q( { f+ D
6 ]; j* G- M' s2 y' s, e; D停...停電？&#@!(& ，喔!OK，現在開始打包，
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& l6 V( k3 T' a1 L電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 9 n6 p f* ]& I$ l) @# I
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike * m* S3 v4 Q* ~+ q0 N
2 R' P% `) Z# y- ]it was when you got it. Then take it back to the store youbought it from." ) r- |6 u3 [9 m6 W8 W! |6 {7 o+ u4 x
% Q% P% R, u+ v; x( F; N很好!去把它們拿出來，然後把電腦搬下來包裝好， * w$ j$ y ~$ y) F# u
% ]1 e& G3 i# z7 ?7 Q$ F就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 , W4 O0 ]9 A0 |4 }# Q
; c+ V/ d; e/ v' c3 b* N/ }"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ 1 G& X# B6 n- x8 C" m+ w( |
" E' F* O. j" ]- F* |" g$ L, \2 P"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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: `+ b! O/ j1 B: y"Well, all right then, I suppose. What do I tell them?" 2 o& ]2 c+ S& Z. y' ?0 A7 v% h
: C8 _! B1 S5 e0 v/ Y喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 7 n8 h: E1 v3 D
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"Tell them you're too stupid to own a computer." ) I* e( a, o* B( o- P
: s* J# _+ R b; d) L6 X( }就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
