Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 , t: ^+ ?( l2 F8 k1 S* \( m* \* o
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"Ridge Hall computer assistant; may I help you?" / G+ s% ^. [9 }# T6 |$ c
0 n# \5 f# q* J+ v) q9 sRidge Hall 電腦公司你好!我可以為您服務嗎? / r- N0 N1 s6 z
' O5 O9 r# E! b+ L6 m"Yes, well, I'm having trouble with WordPerfect." 2 T5 b3 N: v4 V. ^* q v% y
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是的，我有WordPerfect的問題。 ( k) y( o8 L3 \, o( t4 B
# g. {' u* ^3 U0 f4 U/ u9 F"What sort of trouble?" 0 |3 o+ g6 ~6 @0 \" }6 Q6 V2 T8 Q! {; S
+ |# ^ H/ }1 K您有什麼問題呢 ? x% u5 v8 r6 B% H; c0 G9 z1 J
# n2 f3 D- n+ T( H$ d"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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- A) c% k9 |0 n$ Z4 ?0 ^"Went away?"都不見了。 * |( _+ V6 W6 V# R, p9 n* @. `
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"They disappeared."
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& [4 F0 p: O: ~) z) D* S2 i它們都不見了。
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"Hmm. So what does your screen look like now?" 9 k; _4 f6 c1 `8 A! r
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嗯，現在你的螢幕看到什麼東西？ , o3 ~. |( r* @* ?3 D5 X
9 r% X8 a4 y& Y5 r3 R9 F" D5 {"Nothing."
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) H) f- Y+ Q# P6 i7 V$ S* P沒有任何東西。
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; _7 B2 I% A4 S1 v"Nothing?" 0 ^- i" z0 t: S- {( [/ R
$ [: ~. W3 B% g6 l沒有任何東西？
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"It's blank; it won't accept anything when I type."
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: P( \% m. Z6 ?3 i& _螢幕是全黑的，我打的字它都沒反應。 ' O% x2 d. n; I& g3 K' u' s3 i
8 n6 z z F1 O. f( r$ c6 b; o"Are you still in WordPerfect, or did you get out?" 4 W& E2 l9 ~8 k
7 J- E5 Q6 V x您是否還在操作WordPerfect，還是以經離開了。 4 `3 S4 R/ Z) `% ^
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"How do I tell?" 2 N1 n) k- Y+ H6 o* ]
6 U: u+ C4 l7 Y$ w7 i我要怎麼說明呢？ 2 m2 k. T" p" J! }
8 h9 P# P/ j) a$ T1 U"Can you see the C: prompt on the screen?"
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- d3 K6 j; x( N. J你可以在螢幕上看到 C: 的提示符號嗎？
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3 N; C. z8 q$ ~"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 1 Q; H: J$ P: L2 [, {% o
- c# H( N4 x4 X0 [; e) e( S& H"Never mind. Can you move the cursor around on the screen?"
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& C r! x. `. N* h- v$ z不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." ' Q8 i$ Y7 v0 g6 m
% p6 l8 }( T0 e& c螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 6 i, ^1 r% R/ w6 ~& k
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"Does your monitor have a power indicator?"
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( F- a5 X" C3 R: Y4 o顯示器上的電源指示燈有沒有亮？ 2 }+ E* }3 b6 P" h D
/ x3 f( c4 o3 X8 @$ ] {"What's a monitor?" 4 ?1 j: m6 j6 S
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什麼是顯示器？ / j. A; d1 r7 F, y% I ~+ C
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"It's the thing with the screen on it that looks like a TV. & z6 G; z( @/ ~ G4 Y1 h$ G3 l
; p$ A; [1 n# PDoes ithave a little light that tells you when it's on?"
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, m! ^, {& v) @: y就是那個看起像電視的螢幕， + H4 W$ n8 e+ c' {8 E, M& x( |
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有沒有一個小光點告訴你它是開著的？ % M5 `$ L9 [5 ^, [5 K$ y2 s" v
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I don't know."
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我不懂耶。
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' h2 _0 v1 M+ E"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" 8 v5 z+ v% a+ m, [9 h4 [+ Z
) l: [0 w7 r0 y/ \那麼，你能不能看得到顯示器後面有一條電源線接在上面？ % a1 e4 Q2 z1 ?) s% d. I# N# Q9 r
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"....Yes, I think so."
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是，我想我看到了。
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6 V* D, ^$ j1 g& K9 e"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 9 G7 k- }6 l1 Y& v( H5 V
: }/ D% t0 v% a4 C' T; ^- g太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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( a; p! J9 _7 w# f c) M* o"....Yes, it is." " ~& L- c" y$ s
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有啊! + T* z4 |3 U" M/ E6 S1 w: ^' z
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"When you were behind the monitor, did you notice that there were 8 j# ~' C( m9 r2 q# g
8 k4 p# S4 ?2 ftwo cables plugged into the back of it, not just one?"
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b" g, p; u5 l/ P0 U A+ A你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 1 a8 g; @5 |' B5 `9 {' P1 [! I. r& y
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"No."
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沒有。
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"Well, there are. I need you to look back there again and find / j7 t, P: W t7 v5 N9 K1 k/ \& c- i9 u
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theother cable." & o8 m" z/ s5 n8 Q( }/ t! ^3 s5 L
' B0 |7 j D# ?/ b/ Z; W/ U: K7 s就是了，我要你再到顯示器後面去找另一條電線。
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8 d6 B6 ?) q+ j u7 r Q% B$ N2 R$ m7 b"....Okay, here it is."
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* Y7 N! g" ^9 C; b2 h% D3 EOK，找到了。
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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& D1 R7 L7 {3 Z: u( ?# F5 b x再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." + O* w/ V4 E# A' Z/ i7 H
4 \9 Q4 e+ f) V x我搆不到。
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9 \* Q1 l) R. G F& n% |3 o) T"Uh huh. Well, can you see if it is?" * ]. o4 H+ E' T3 r, e: i3 R3 d& l
6 B; }% o4 @/ j" [" O嗯，那麼，你看得到嗎？
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"No." # R' i* C3 c% }* v! F
6 s# j; A% q& s8 v! T4 G" `看不到。 , j4 @1 w+ M+ g5 N+ o- Q
8 Z7 R" \' u# P, J"Even if you maybe put your knee on something and lean way over?" & L% H& |4 y- I& K' Y
i7 }9 _3 q/ ? _那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." $ ` ^8 P8 d9 P' |2 t6 v, g
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喔，不是角度不好看不到，而是太暗了。 : E0 ]; [; Y# o6 K( K2 [6 p2 L' }
/ N2 }. H# s: a0 V"Dark?" 0 C* r4 z& R+ ]
6 X3 M: D" W% c, B' _( D, o- w太暗？
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( @1 m6 a8 P6 h% r8 F2 r1 B1 ]"Yes - the office light is off, and the only light I have is / V& g+ U! H4 M+ ?: _6 j% C5 ]
& g- l1 ]- s6 ?( x4 Wcomingfrom the window." : d" p/ k6 H: e% \' b! i
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." ' p. c- D. Y+ `6 A8 q
\- l) a0 }6 i3 [% A3 Y那麼把辨公室的電燈都打開啊。
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$ K8 V) ?0 g. B. Q: K"I can't." % [1 {3 U; y) E b
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沒辦法。
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"No? Why not?"
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3 O9 L8 Y: w6 n+ P7 B7 q/ \沒辨法？為什麼？
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"Because there's a power outage." " A9 q1 b D: x, s$ k* C4 m
7 R4 ]! i3 {2 Q6 U& @. i因為停電啊! $ O6 v, O' V; s/ v' q
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"A power...... A power outage? Aha! Okay, we've got it licked now. 5 n; U- J/ [7 v) ~
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Do you still have the boxes and manuals and packing stuff
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) y U1 q8 q) ?# G4 h( ?( E4 [yourcomputer came in?"
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" k$ F3 f& g! S- i6 K7 c" D3 B停...停電？&#@!(& ，喔!OK，現在開始打包， + k: Q1 n. ~: U% G; A, K9 {
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 5 n! A# f; D/ G# T
- s, P5 S& }: ]# r% Z% C, P9 e7 b"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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- U" H3 ], i* h- l! |3 m# v5 U: o6 q"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." 3 |* M# Q/ a& B9 T
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ) ~( _: I& C6 o0 I4 C2 h
' O2 U1 ]+ t0 U( P" O+ i3 T5 @! S"Really? Is it that bad?" 4 K) K! d0 Y9 _
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真的嗎？是它壞掉了嗎？ " G, U8 ~' x5 n4 l& \
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"Yes, I'm afraid it is." + w* D4 Z2 f& {. F+ i1 v9 u- v
% A5 R4 }- G* `- [7 B' l. t* u是的，恐怕是這樣了的。
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: F; F3 V2 T0 M. K$ ~"Well, all right then, I suppose. What do I tell them?" ( R+ ^6 B# N6 j2 X* M
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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% h1 b" r6 b |3 I, n3 _% q) N"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
