Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 7 P. b, s- s% ~8 d8 Z/ @7 P* R
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"Ridge Hall computer assistant; may I help you?" - g/ s f7 m0 }9 ~& S6 e+ d/ d
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." 7 i# G( t }4 `' b! e0 A
3 @- b0 P. j4 [/ q) z: Q是的，我有WordPerfect的問題。
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0 A6 v. P+ b* Y% I"What sort of trouble?" 5 E6 ^8 |2 b" Z/ n
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您有什麼問題呢 ? ( S* M: O# s, X: @, Q
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"Well, I was just typing along, and all of a sudden the words wentaway." ; I- Z( _) g5 q% P
, Y2 o6 X4 ~% q6 T我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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# x: x; ]" c& F' b% w"They disappeared." 2 d) P+ S5 Y7 U" V( d
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它們都不見了。 4 ~7 u j6 E9 K, T
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"Hmm. So what does your screen look like now?"
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/ h7 |2 i7 u: O+ J嗯，現在你的螢幕看到什麼東西？ 3 Z( R! F7 V' `% w( ?
/ e# ~) \9 f5 r"Nothing."
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沒有任何東西。
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"Nothing?" , X% H. |# z- ^
+ Q# o3 b- \- w R沒有任何東西？
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"It's blank; it won't accept anything when I type." 6 K) `( a+ ~% ]$ r' s7 r
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螢幕是全黑的，我打的字它都沒反應。 6 A; `6 }$ x, S* a' N$ k
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"Are you still in WordPerfect, or did you get out?" / T6 g8 n. n- c/ Q/ e/ O) \. ~
4 b5 _* X4 d+ t7 G您是否還在操作WordPerfect，還是以經離開了。
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4 p: }" n( p( V4 z"How do I tell?" ( o4 }+ W+ V ~
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我要怎麼說明呢？
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"Can you see the C: prompt on the screen?"
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* K3 v* z" J4 p# C你可以在螢幕上看到 C: 的提示符號嗎？ 3 h. b* m; g; ~7 r2 W
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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: j; {; S% j* O4 ~# r8 e+ s"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ 2 K- x$ j0 A8 h2 Z+ a
" F ~+ S' p/ r4 F% [3 C l0 _8 v"There isn't any cursor; I told you, it won't accept anything Itype." ; W! w( F" ~0 V
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 2 z c8 L+ P) ? H; h
' W" _6 |0 k+ }( F/ u) ~"Does your monitor have a power indicator?" : ?% U( h4 E! ?# q
- o/ K% Q; W. p/ W顯示器上的電源指示燈有沒有亮？ " f, d6 r1 t% C& P
' L0 p% y% a* w1 ]( T2 l# |"What's a monitor?"
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0 A. w1 m1 P6 x( b6 s, h什麼是顯示器？ }- b3 c- ]8 \) k2 N3 `. ^! w
2 q' _# G- E0 Z" W% J1 z- ?"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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! S* i2 Z; j6 U2 u" u3 V! h( v就是那個看起像電視的螢幕， 4 g1 b: ?) ?' g" J
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有沒有一個小光點告訴你它是開著的？
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I don't know." 4 t1 h% e7 C& i: s, s3 i
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我不懂耶。
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) P7 L$ X! v9 a"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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6 d. N; N/ C8 V6 R! q& I' j那麼，你能不能看得到顯示器後面有一條電源線接在上面？ ) z9 t" b) f8 K# n5 ]
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"....Yes, I think so." + d6 B7 `% J2 b# W
8 T" Y' m. [; H4 Y. ^是，我想我看到了。 ) E! y. z7 h9 z" P8 h. q+ g
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." # T* w. w; _4 P7 e
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ' a. [ J M9 R
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"....Yes, it is."
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0 e5 }1 x" k* _有啊!
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; i8 @* ^; G( u7 |7 F5 P2 s"When you were behind the monitor, did you notice that there were . {$ e- V( y- D- ]0 `3 R
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two cables plugged into the back of it, not just one?" 3 |3 Z3 _% [- M9 A4 R# K* v
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." 7 _# z; Z% {2 t' g; O+ ~
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沒有。
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"Well, there are. I need you to look back there again and find - d. t+ ?8 z/ l/ u/ V; O
7 T2 y9 @7 [6 n* p6 n9 atheother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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: h6 K4 m) r; y9 E; C! ]"....Okay, here it is."
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OK，找到了。 0 {! V# D$ @) g* p) R7 ]$ q
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"Follow it for me, and tell me if it's plugged securely into 3 J- i7 X# E7 q, g
+ P+ `6 ^& f9 K& Ptheback of your computer."
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, R* `/ ]% x* n: G. o2 w3 [再替我找下去，告訴我它有沒有確實插好在電腦後面。 " s7 @) C3 }% w& ]3 ?$ {
! d* f4 M, a( X"I can't reach." 6 B; o# Y Q, j
1 c3 p- E! q9 P% o, J' a! q我搆不到。 % \4 o( m4 |6 a& \3 f* V! k" c
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"Uh huh. Well, can you see if it is?" 9 }$ J! @. u; g2 K
8 } f7 @2 b+ Y; x: a* K( x嗯，那麼，你看得到嗎？ & j5 O* j9 Y. l/ N
+ z2 i+ I6 A7 j1 _0 ^2 }1 c8 E"No."
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看不到。 ! K3 s/ z1 K- h7 M7 f0 B, X9 n
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"Even if you maybe put your knee on something and lean way over?"
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4 Z* k6 i+ Q8 b9 e' a: z+ A那麼拿個東西墊高，爬過去看一下？ % q6 P( y4 a" m& M" w
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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6 T$ b W; x! n喔，不是角度不好看不到，而是太暗了。
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0 n, ^$ u, {- C4 @/ F"Dark?"
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太暗？ 8 B: E0 D3 I7 y, K2 u9 x' d: y
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"Yes - the office light is off, and the only light I have is
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5 `, I% o7 I5 R: Q8 Pcomingfrom the window." $ O4 s7 P8 }6 i1 C1 p& t
& }6 c. W: D+ }. s/ W是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 4 i$ ], A: Q9 E a {2 q
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"Well, turn on the office light then." / h; Z% p4 [2 U6 O8 ~2 b
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那麼把辨公室的電燈都打開啊。 % ?0 g! B- T' e6 o) ]
0 L. ]3 P# `8 V5 l! H" |! j3 `"I can't." 0 [4 K1 v" U" M8 n5 w/ ?# q: W/ O
8 A6 C: O- i# N, F( g/ R沒辦法。 ( _% |2 s! [, |
1 n, Z& O, n! ^1 ]# r"No? Why not?"
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沒辨法？為什麼？ S) W5 C4 i5 N& I, e+ d0 r4 {
: o, ?# X# \' b/ K& Q"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. E9 p9 I* g8 E3 ?
1 T) P* t/ n, w8 D1 JDo you still have the boxes and manuals and packing stuff 3 h; L4 I8 R0 S8 T/ G: T! I
+ J n5 F' f8 [/ ~) B. \3 u; Pyourcomputer came in?" ( p" V/ g4 }7 V( H4 ~: C; A
# Z0 L, R* q9 f1 L$ T停...停電？&#@!(& ，喔!OK，現在開始打包，
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( @2 O% B. k1 Q- k: T6 Y3 m: K; ]. b電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ - @3 V' S) ~7 B& k
5 z5 n# ~& H5 O5 x1 o8 b4 N"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 7 V% y% w1 Z# m; r. y) m
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 / {9 @/ \& U% d# E! \3 s
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"Really? Is it that bad?" 6 ]2 ~- q) t( {0 u% k/ J
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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9 o+ M! l: T( _! [是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 8 I- A. \) ~/ c& D& x7 k0 G/ }
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"Tell them you're too stupid to own a computer."
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' O9 C/ N) E. r' N5 G就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
