Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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"Ridge Hall computer assistant; may I help you?"
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) u# L% L& d$ p& KRidge Hall 電腦公司你好!我可以為您服務嗎? % X0 q( g" D" I6 q8 @3 K u
! P: F% h- G: r/ x$ E8 h& P% h, V"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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) G9 l5 r# @# U! v$ ]$ O8 s2 Y6 N"What sort of trouble?"
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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0 B8 F0 I7 Y5 p- j$ Q( ~& F我剛剛自已在打字的時候，突然間所有的字都不見了。 ; ]) A, u- O6 @ W
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"Went away?"都不見了。
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7 V- `3 H# V6 ?& i+ }2 Y9 ~"They disappeared." 2 `: d3 j3 i1 l+ }. J
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它們都不見了。 5 h" y8 t, M$ ~' x
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"Hmm. So what does your screen look like now?" 4 Z0 P* o1 A; }1 m* g' t- C
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嗯，現在你的螢幕看到什麼東西？ 5 [. B% F4 J" u4 N4 w4 x) f5 B- R
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"Nothing." 6 C! M' N8 `' T9 {4 R4 q. X
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沒有任何東西。 ! _0 L0 v0 U7 t! v$ G0 a
* u, U+ l. d% @"Nothing?"
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沒有任何東西？
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3 v1 k6 q/ o" S2 M9 N) E$ |+ H1 d- z"It's blank; it won't accept anything when I type."
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. L% i+ m$ V& C) k螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" & \$ v; J" m1 O8 f: c6 V
' G3 v" \. ^- l: } K3 b; K您是否還在操作WordPerfect，還是以經離開了。 2 T4 N/ M) _. C& ~9 U% a6 M1 ?2 H' X
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"How do I tell?" & G+ w3 `* ]: l! T
6 ^: O. n2 d. [6 R& R$ C我要怎麼說明呢？
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"Can you see the C: prompt on the screen?" . @( t+ L3 V& \$ |7 o. i
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你可以在螢幕上看到 C: 的提示符號嗎？
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M: a6 ?" |& H"What's a sea-prompt?"
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; k! l8 r1 t. _$ |7 ~2 P什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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+ H; c: ]- W- \4 l4 J"There isn't any cursor; I told you, it won't accept anything Itype." 3 U( B b: H+ ^8 B# q6 P0 w: q
$ b4 d8 B$ W6 d1 M螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 0 V S, k3 Z2 f5 ~. M. Y6 }
- U+ ~, a( d" d. S5 q7 e"Does your monitor have a power indicator?" 5 m/ u7 q: k& V* ^: s7 g0 N) V7 x/ {. `
. y H- O O5 ]) Z- w顯示器上的電源指示燈有沒有亮？ . O; b8 H- h5 W% P/ o, p
: {- P9 t z6 m# b0 B$ E"What's a monitor?" , }5 i* v7 k; D
]+ K( u, H# J1 h9 J什麼是顯示器？
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( T1 d1 Z5 f e5 y+ H"It's the thing with the screen on it that looks like a TV. / ^- n( ~1 S) ^, Q" Z
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Does ithave a little light that tells you when it's on?" " q% m! k) \& e* s9 r; g4 t
4 p6 {) |4 Q: @就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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1 y* N1 |' Z; mI don't know." - L6 C& V5 V4 O. K; t9 x% n
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我不懂耶。
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"Well, then look on the back of the monitor and find where
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$ @8 X2 c- A) k b* w. c6 |; dthe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 9 V& r0 k5 j( f* J9 z5 W0 I1 U
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"....Yes, I think so." 6 c( H" S+ x: b( p
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是，我想我看到了。 $ i3 l* F5 j9 v" z7 w
' k! `/ N* x7 C9 b! R* R/ \"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ + U1 j( H) h1 x% q& T( m/ k
+ K! c9 X1 F! b% s! o"....Yes, it is." $ L$ L5 T8 f* B4 A4 E* G1 R
* C% L* K: Q* {; ?- X( V有啊! 5 L/ q5 I% b: L0 J6 T
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 9 [& P! Y4 Z" V; i
7 C! i; y- `( f! m- A"No."
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( Z1 ]3 G2 a* M) r沒有。 / Q6 \- M( b, X; P: `: A9 A. e
" L* g. _6 i) ?6 t: ^"Well, there are. I need you to look back there again and find
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 ' I7 N7 g" ^& m! p0 X
6 e0 p5 S2 U8 Y7 |"....Okay, here it is."
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OK，找到了。 ; Y. B1 u0 k3 g6 N# D' ^5 K# c! M
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." ' K! P+ r! ^/ O0 x& w T
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 $ p1 A; }2 O9 R" M7 [( H
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"I can't reach."
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' Y6 c8 p# p- g5 G2 B/ Y9 t; N+ C1 h我搆不到。 ; t {8 M; ~ Z5 P
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"Uh huh. Well, can you see if it is?" 9 r& C! v" S o m |& K0 Y
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嗯，那麼，你看得到嗎？
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"No."
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$ F0 Z3 u# N4 L* X& c# a' a6 ^! p看不到。 8 X0 d# P6 b8 U8 x
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"Even if you maybe put your knee on something and lean way over?"
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3 G2 y2 z- w) Z2 a% q那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." / n% J* `4 _# S
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喔，不是角度不好看不到，而是太暗了。 4 ~1 X9 @: J7 T% w: J
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"Dark?"
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太暗？ Q5 T; A: L. d. \2 P
+ U8 f- h( b( h& x"Yes - the office light is off, and the only light I have is
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comingfrom the window." f, U0 m0 |' Q: c+ C! J
- `0 p+ c) F1 p+ a1 Q u是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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1 e- c/ F: z8 ~"Well, turn on the office light then." 8 i; }5 m! J, J" O) Y$ g+ k
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那麼把辨公室的電燈都打開啊。
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6 w, y) G$ d8 j- D3 j e; I"I can't." 6 C# e, Y+ a1 i7 C( J, r
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沒辦法。
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+ S6 H0 x1 |& v. w2 O/ |' z"No? Why not?" $ m) N( x6 ?$ {. y; _
0 {4 B7 A1 @9 |3 M2 e) B- w+ h9 |沒辨法？為什麼？
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: Z L8 N' y9 R5 r( S) S# D2 H"Because there's a power outage."
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) s \" ?- l9 [( n2 K因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff ) p+ R9 |! U1 i! Y& _' y- f
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yourcomputer came in?" ; f$ Z2 m0 ~# c+ ]# G; p
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." % V( t6 j1 a3 C! `6 u) B8 h4 b
- l) s/ {: F+ G; T嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." ! I4 S, g9 l) _8 v; Q3 F* z. l
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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- V) g( _: j: D7 X就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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3 o- Q+ }' ]* Q% Y"Really? Is it that bad?" 7 Q* L; Q) A8 N$ \, Y+ w
1 N, i# Q/ e' Y5 k真的嗎？是它壞掉了嗎？ & ~% C, n9 E' m- ^1 P* d
: \- ?1 m8 M" K5 s"Yes, I'm afraid it is." ( ]' B7 |: i! P I8 z% M0 I9 k0 c
8 J& @$ m1 H5 R8 Y# S8 q C& \是的，恐怕是這樣了的。
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6 m# E! o) f$ n! j' ]"Well, all right then, I suppose. What do I tell them?"
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. M% T$ q9 k! h) b喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ % {) E+ h p# ~6 x1 g) {+ ^0 V) ^
8 X, y7 w* ^2 r( }5 B"Tell them you're too stupid to own a computer." * p$ j8 M; V3 l0 z9 N7 p
/ G0 Y4 G/ J; N: F; j0 ~就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
