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"Ridge Hall computer assistant; may I help you?"
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! s$ V. |" E4 ]' o! a! bRidge Hall ¹q¸£¤½¥q§A¦n!§Ú¥i¥H¬°±zªA°È¶Ü? 4 e0 x4 `) p# ~: l
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"Yes, well, I'm having trouble with WordPerfect."
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4 w0 O+ A1 t/ n1 ?8 r"What sort of trouble?"
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±z¦³¤°»ò°ÝÃD©O ?
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8 ^$ r N* s5 ]) v0 j1 w"Well, I was just typing along, and all of a sudden the words wentaway." 9 A( R& ?5 t* b8 a/ ~
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"Went away?"³£¤£¨£¤F¡C ! o: a* p3 I+ D
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"They disappeared."
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8 A( T. `1 }/ A/ D" D3 s"Hmm. So what does your screen look like now?" & k; W$ ]$ b$ t8 h
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+ O2 z/ g2 q4 I9 X5 R* }/ E"Nothing."
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"Nothing?" & v' P0 H! u; i" O8 g
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"It's blank; it won't accept anything when I type."
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"Are you still in WordPerfect, or did you get out?" 3 e( \5 g9 r% n0 f
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"How do I tell?" 9 \. J! }9 `% w0 i$ m. a K1 |3 V$ O( _& P
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§Ún«ç»ò»¡©ú©O¡H
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! }5 \7 j9 J) H M"Can you see the C: prompt on the screen?" ( ] X$ T/ p2 I
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"What's a sea-prompt?"
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: i1 @" r& i/ [. s2 q ?) ?3 e¤°»ò¬O "®üªº´£¥Ü²Å¸¹" ("sea"=®ü¡A©M "C"¦Pµ) / w! F* O: J! X3 k
& C' ]' N) Q$ F4 e' l4 @5 H"Never mind. Can you move the cursor around on the screen?"
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7 j* i3 V: @3 B9 t"There isn't any cursor; I told you, it won't accept anything Itype." 9 x7 f& x3 j! t7 {
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"Does your monitor have a power indicator?" + w8 H! ~/ A" H/ A
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"What's a monitor?" . s2 e4 N) I5 F- I
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. s1 h6 r' y W"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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I don't know."
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. C" Y; l- |. S"Well, then look on the back of the monitor and find where
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6 m3 h4 R) E$ T9 {' I5 y' ?the powercord goes into it. Can you see that?" % k4 p% m- P" W- Z( P0 J
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"....Yes, I think so."
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/ a$ l% u6 p0 A# J y. S"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ) u E0 X, S' j9 {: Y6 V1 E
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- O' k* L7 A$ A" C' ]+ d+ u. A"....Yes, it is." 7 y, g! ^ x+ c4 l, E0 R% k: K
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"When you were behind the monitor, did you notice that there were 7 @- T3 Q& [+ u8 b+ z
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two cables plugged into the back of it, not just one?" . h# q# C, t1 |; V/ \
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"No."
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# v& k- y2 E" @ L6 f"Well, there are. I need you to look back there again and find
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0 R/ i) O0 d/ s1 ?3 Ltheother cable."
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4 E6 v' \" k# g: W0 ?2 Y- S! G"....Okay, here it is." 9 `4 K: V) N O) S% q w: U
2 c5 Q! v% K) f+ _OK¡A§ä¨ì¤F¡C
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." ?+ A" y" V* a0 |6 [- [7 i
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% E; v4 q/ h$ C, A- B0 A"I can't reach." . q* ?0 @, N* H: p, Y# U* ~5 X% }
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"Uh huh. Well, can you see if it is?" ( M7 b" S4 B( v: @; j3 f
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"No." ( c8 L+ [ T7 D+ c" X5 V
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- \. Q0 C/ p" _/ v6 h"Even if you maybe put your knee on something and lean way over?" / {- j) |, @6 v7 M4 k% }1 O/ X
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: } ?' \: ?6 ]0 W1 f"Oh, it's not because I don't have the right angle - it's becauseit's dark." 9 e* a) h! D/ R+ P9 W4 P
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; t3 o3 D! b3 E- {* q9 p8 s"Dark?"
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$ g. \: p1 L6 ^4 v7 X7 |5 s0 L$ U"Yes - the office light is off, and the only light I have is % F4 F& s! J; Y0 E5 `3 H
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comingfrom the window."
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"Well, turn on the office light then." ; |# ? V7 c+ H. g$ `2 s
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"I can't." # u3 c$ W, t, l- C+ A e Z0 Y" I& m3 u
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"No? Why not?"
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8 y+ U; r* i6 O- z5 T! _' h"Because there's a power outage." 8 W7 @4 x+ D" o. H
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; e1 m3 ~ }& L- Q) y; K+ a"A power...... A power outage? Aha! Okay, we've got it licked now. ( ^. t: H, ~7 ]8 B
' ~' `1 `: s7 `9 Q0 ]$ |Do you still have the boxes and manuals and packing stuff 0 c e/ Q- c7 p6 ^. y; F+ s
$ ?' j b7 q2 z2 c1 S. ?% ~yourcomputer came in?" 7 K1 ]+ {) ^4 M2 h) k4 U
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( E" C8 X' u; h' r; @, {"Well, yes, I keep them in the closet." . a" r- Y" W2 H0 L
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"Good! Go get them, and unplug your system and pack it up justlike
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, h! e. x5 W, j8 Ait was when you got it. Then take it back to the store youbought it from." D, `! J4 s4 m& X* g
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O9 S/ y9 f% J! X"Really? Is it that bad?" # t$ A1 l( _( L0 E r9 u
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"Yes, I'm afraid it is." / e9 {+ ]# v+ v/ b- R$ H
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"Well, all right then, I suppose. What do I tell them?"
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5 C+ U* Q0 g! w³á¡A§Ú·Q¤j·§´N¬O³o¼Ë¤lªº¡C¨º§Ún«ç¼Ë¸ò¥LÌ»¡©O¡H , P! m$ `! k4 Q! V+ v
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"Tell them you're too stupid to own a computer."
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