Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 - {; `& ^3 t) C. _) t& l: {
. s, ]) J+ h5 a, s6 e- J9 m9 `6 ]"Ridge Hall computer assistant; may I help you?" & L2 q1 Y/ R7 @! w7 q
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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3 P6 f6 v0 B* A+ U. P0 d"Yes, well, I'm having trouble with WordPerfect." 8 {% i' l7 s7 X. Y
% B t$ E" {$ K% S8 ?+ L是的，我有WordPerfect的問題。 1 a1 S" W9 V1 l- Q
6 K: U! u, M& \$ i"What sort of trouble?"
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, V% @4 l- l$ W您有什麼問題呢 ? 8 I! g( y1 Z% }# J; M; V
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 % |! H; Z7 ~7 j; d3 _/ [0 D
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"Went away?"都不見了。
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"They disappeared."
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它們都不見了。 / C+ v6 p7 ^% C( N+ b1 T+ k* H8 N# ]
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"Hmm. So what does your screen look like now?"
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7 m" x/ w6 V1 m/ u嗯，現在你的螢幕看到什麼東西？ / K0 @/ C t) M
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"Nothing."
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) p8 B9 I I$ s9 N4 j& x3 L; M+ y沒有任何東西。 3 E/ n2 g K- @( v3 o, G4 `$ U, Z' w! J
$ Z' A) |, ~$ f6 w! E+ D% @+ k, F"Nothing?" 2 d2 q) z5 N7 B7 n; |9 w# Y
* n5 }2 l/ O S4 A4 a; S沒有任何東西？ # ?# s0 U2 O1 a& y! {* @
& N5 t. r6 Q" A+ u& v! p"It's blank; it won't accept anything when I type." $ A, X- D! i8 n0 n) m8 O' G) k
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螢幕是全黑的，我打的字它都沒反應。 ; A f9 B7 ^" F8 L1 {( y& y
. Q" D1 ^/ P% ?"Are you still in WordPerfect, or did you get out?" $ D0 q5 @% X0 p4 q
* _* Y+ ^+ t( k. x6 B5 p0 ]您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?" ; C4 w) D" J, q% D* \# }
( Y. e# k6 R. G' `我要怎麼說明呢？ 2 n, R0 a, j+ b y
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"Can you see the C: prompt on the screen?" % |+ {( n, J" d. B5 _
: l2 v/ d+ ]' p3 C你可以在螢幕上看到 C: 的提示符號嗎？ ! a# e e8 L7 L$ [* x
- V) q; a6 _2 x8 C2 ]"What's a sea-prompt?" ; @3 ?0 h4 T3 X3 h, E
, G2 p; I' R, M! |$ G ~, \1 V什麼是 "海的提示符號" ("sea"=海，和 "C"同音) - ?( q) G [2 x- m# ]5 R! Q
3 Z$ j- B: V2 X- g; Y"Never mind. Can you move the cursor around on the screen?" g* L. s$ h q( S; H7 i5 h
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype."
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. Z- n8 p7 U w螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 % A( r1 c3 {: s. x
4 O8 {( o% @9 ]4 ^' a0 @"Does your monitor have a power indicator?" 7 @* e, G. f* ?8 s$ p
2 P* `' d7 T: v/ u+ F顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" ; O) R$ T7 \5 {2 ~
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什麼是顯示器？ 0 w! T H( s/ ]2 b- A! W" |
( Z( \& B: z' X5 o. Y"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ 8 u8 C, G. P* c* C8 |* `# B
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I don't know."
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/ f% J$ r1 U5 A" K3 w/ i我不懂耶。
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"Well, then look on the back of the monitor and find where
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% v- A: q1 r0 ]the powercord goes into it. Can you see that?"
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4 j, w2 A x+ s; r1 e4 h; \2 ~! L那麼，你能不能看得到顯示器後面有一條電源線接在上面？ - \4 B0 X# e' D5 |
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"....Yes, I think so." 3 R* L+ x. a ]8 D
5 D3 O: L+ K7 N/ W是，我想我看到了。 9 e4 p7 A) w5 @
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." . g8 ?8 Y% e1 i
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." 6 k# o! l: p6 \% S6 @% S
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有啊! 8 K! M. N: U7 Q
4 n7 X# B4 i! j" T4 C' V$ ^# `"When you were behind the monitor, did you notice that there were 3 q7 ?/ ~5 p& L. T# @/ x- I( m/ }
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two cables plugged into the back of it, not just one?"
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% d+ k5 N" D1 M9 Q. g' u. B你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ : V* Q2 K6 I) O; g/ M( {2 W5 Y2 X. D
|5 p* u7 M! m0 z! F7 D$ k"No." : D8 {1 a6 h l) B# Q: i
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沒有。 3 ]* [6 t$ O9 n$ ?5 b- |
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"Well, there are. I need you to look back there again and find . Z$ Z: `5 S( H# t4 m6 l8 [! W% O
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theother cable." $ X5 e: b- W8 R- n
% w u' N/ V+ l# J9 \$ g就是了，我要你再到顯示器後面去找另一條電線。
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( V' r8 T% w# p( X7 M% B$ E$ [/ ~"....Okay, here it is." " X3 X/ R8 V* u) K% |$ i
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OK，找到了。
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* H8 C. s5 c' G"Follow it for me, and tell me if it's plugged securely into
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/ C( `: o, ]* u9 A8 _# D) K% E9 \theback of your computer." " t! i W7 o; ]7 I
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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. Q+ r1 ~) }1 |# u"I can't reach."
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我搆不到。 . o. |* `" m- \% Y9 u; Y- z
- }' Y g$ T2 m, \9 R' q5 K"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ $ T) p8 G. t$ x/ J
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"No." # c% G! i3 W5 {8 H+ B
7 t$ } [1 l8 I! {( {* n看不到。 $ \) [1 t; k2 v, d! M& m
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"Even if you maybe put your knee on something and lean way over?"
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( f8 m4 \! w6 k3 z7 G那麼拿個東西墊高，爬過去看一下？ & A3 |. k5 W" l$ z: Y$ `6 G
/ k' x" z" K! J, M"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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太暗？
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"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 2 r r0 b+ r, B! u7 N9 V
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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"I can't." * z. U/ j! X0 q) E% x- h* x, }9 O
* t. U) Z6 z3 i, g+ M5 p沒辦法。
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"No? Why not?" 1 O& Q9 S; y7 {$ D; H! [# m a
7 v3 c4 G4 T' S沒辨法？為什麼？ 5 T4 U0 G& G0 q
" d* W% ]6 [2 K5 ~"Because there's a power outage."
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7 `6 C! f) J3 E% G% [' g9 }因為停電啊! 9 q7 V3 O- ?; y {2 u! l& Z
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"A power...... A power outage? Aha! Okay, we've got it licked now. . V7 Y- P; q5 W* m8 W- u
3 l# m; [: V* @Do you still have the boxes and manuals and packing stuff
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: J9 h( L6 d" R9 s. |3 _yourcomputer came in?"
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9 j6 c4 \) K2 j9 Q, ]2 k停...停電？&#@!(& ，喔!OK，現在開始打包， ( s* S1 Y2 p( A0 ~
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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7 G$ Z5 o2 I$ m$ ?9 A"Well, yes, I keep them in the closet."
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' `9 N9 E8 S. a/ \& n# b. L嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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+ ]2 Z' r% `2 a0 N3 \! J+ l0 S# ?, Oit was when you got it. Then take it back to the store youbought it from." 7 J2 m e" }9 }, U9 q9 x, ^
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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# I/ u' ]- X" q就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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/ Q* k2 Z( d7 t2 S6 E: W( T"Really? Is it that bad?" ' t2 y4 x$ P! X; ]# P& @8 `% W5 W. G. S7 U; B
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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4 G5 v* z$ `' Q$ Q是的，恐怕是這樣了的。 $ l! P$ U% _$ z/ c: `1 S
$ j: A- a" @' `' P, c8 v"Well, all right then, I suppose. What do I tell them?" 4 v' k7 Y- x. N+ r0 M+ `$ ]3 _
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
