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5 |6 m: d, W; \0 O; M$ g8 V2 w6 m"Ridge Hall computer assistant; may I help you?" 3 S1 n; D/ t, t: q( G! t
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Ridge Hall ¹q¸£¤½¥q§A¦n!§Ú¥i¥H¬°±zªA°È¶Ü?
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% T2 i6 R, G$ d3 }# o4 \"Yes, well, I'm having trouble with WordPerfect." & E8 p7 g- B/ z2 K4 W4 k
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! u& x8 `! x! G. q b; z5 D"What sort of trouble?" 6 v" B2 T( L- u. m
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±z¦³¤°»ò°ÝÃD©O ? $ Z! _) S# ~! ]! l5 f
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"Well, I was just typing along, and all of a sudden the words wentaway." ) \) s, l# A( i6 q
+ ^! U' @- P0 j. {§Úèè¦Û¤w¦b¥´¦rªº®ÉÔ¡A¬ðµM¶¡©Ò¦³ªº¦r³£¤£¨£¤F¡C ' M6 S) Q+ T9 C h% z& I8 {2 a
( U6 T, l& K2 B"Went away?"³£¤£¨£¤F¡C
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' {3 o: o; y$ d! G2 l0 e"They disappeared."
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; h0 w. Z0 U3 Y |1 l8 q- t"Hmm. So what does your screen look like now?"
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"Nothing." 7 g0 k* K8 s5 ?9 |
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"Nothing?"
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"It's blank; it won't accept anything when I type." . S* y6 [% C1 b) P
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"Are you still in WordPerfect, or did you get out?" 8 P+ N7 V) x, T2 W- x; u& Y& p# I
. }- q' ~) K Z$ B) U4 f* i* d±z¬O§_ÁÙ¦b¾Þ§@WordPerfect¡AÁÙ¬O¥H¸gÂ÷¶}¤F¡C 0 v, [- K4 X1 V
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"How do I tell?" ! ^1 H; @' ?- `3 H& y) E
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"Can you see the C: prompt on the screen?" + | p) D& v* N- T1 q
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§A¥i¥H¦b¿Ã¹õ¤W¬Ý¨ì C: ªº´£¥Ü²Å¸¹¶Ü¡H 6 i: |: q0 h3 a1 ?
7 H1 y" B' h9 v$ D: ^4 A% J$ |"What's a sea-prompt?"
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¤°»ò¬O "®üªº´£¥Ü²Å¸¹" ("sea"=®ü¡A©M "C"¦Pµ)
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"Never mind. Can you move the cursor around on the screen?" $ B6 o/ A/ M9 S; L0 b) I, f
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; G% X0 _! M/ [7 ~1 m3 ~; o: \"There isn't any cursor; I told you, it won't accept anything Itype." * j( g9 g* v+ e! ^: m9 h
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¿Ã¹õ¤W¨S¦³¥ô¦óªº´å¼Ð¡A§Ú§i¶D§A¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C 6 y$ G) t- q1 J6 ^+ h
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"Does your monitor have a power indicator?" h0 ^/ Z3 N& x/ t; s d. y
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Åã¥Ü¾¹¤Wªº¹q·½«ü¥Ü¿O¦³¨S¦³«G¡H # t- l( {. K8 T- t' L* B k6 W
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"What's a monitor?" + h0 z( q0 F0 s h: h% ]3 g
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" - `. O, y: \# s+ s) G( J
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7 i, h9 K) I3 M7 l2 ^I don't know."
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* y5 H! a4 W: v. F' J% M"Well, then look on the back of the monitor and find where
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- K/ [' M, s: z7 s, c1 E+ F. s uthe powercord goes into it. Can you see that?" $ V& V4 v" b( ]" h/ F( h
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3 b( w* x+ z+ O0 u1 Q: p"....Yes, I think so." + Q [* {: w( h H
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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% J9 j! O$ u: H9 e" o9 W8 x, e"....Yes, it is." 1 u, J3 H; C$ ]; f
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* s: ^' Y0 O/ B: _& a' ?"When you were behind the monitor, did you notice that there were
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* C! ~2 Y3 J; j& N: }) Ktwo cables plugged into the back of it, not just one?" ; W; K- }4 J+ U5 P, X5 l) u6 y: G
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§A¨ìÅã¥Ü¾¹«á±¬Ý¬Ý¡A¦³¨S¦³ª`·N¨ì¦³¨â±ø¹q½u´¡¦b«á±¡A¤£¬O¥u¦³¤@±ø®@¡H
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"No."
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+ y: i5 w* Y2 |1 }5 h"Well, there are. I need you to look back there again and find 8 h; P2 U- q- ?4 m
1 x/ X4 ^! `) `! H+ w, R8 wtheother cable."
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"....Okay, here it is." 7 V. [+ x. @; Y+ X) x8 D: J6 o
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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. |$ B( M& s+ t5 P3 C! C+ L* h"I can't reach."
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"Uh huh. Well, can you see if it is?"
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+ a/ {# ?/ F6 n. h1 I- S4 w) d"No."
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"Even if you maybe put your knee on something and lean way over?"
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¨º»ò®³ÓªF¦è¹Ô°ª¡Aª¦¹L¥h¬Ý¤@¤U¡H
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7 R! h5 L+ |6 `# F"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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"Dark?" " S0 I4 B% b. r g }2 K
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." 0 W3 A- S7 C) z A9 k5 U, }
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"Well, turn on the office light then." 5 B) h. U4 r$ |& |- K+ r
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" h2 j4 d0 {( u' q. `"I can't."
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$ J. `6 }8 ? d"No? Why not?" ; u+ d p2 I6 C' N: n5 a0 P
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¨S¿ëªk¡H¬°¤°»ò¡H
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"Because there's a power outage."
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+ K% }; L, ]* b4 Z"A power...... A power outage? Aha! Okay, we've got it licked now. * v5 h* }2 C" t2 z9 b
" a: R: ]! J' FDo you still have the boxes and manuals and packing stuff
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0 ?& @& d* c% i" l+ oyourcomputer came in?" 6 `- C6 o4 u) I3 y
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; g* l" U8 N- A/ @" G1 V¹q¸£¤½¥qû¤u°e¹q¸£¨Ó®Éªº¥]¸Ë½c©M¨Ï¥Î¤â¥U³£ÁÙ¦b¶Ü¡H
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"Well, yes, I keep them in the closet."
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% _" ^) j8 w1 W1 g6 `$ ^0 `"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." ! J6 J6 m. \' Q
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( N2 M1 P* M# [0 d2 N"Really? Is it that bad?"
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H* b! {# q+ L; x6 K V6 O¯uªº¶Ü¡H¬O¥¦Ãa±¼¤F¶Ü¡H
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0 l# ^' _7 Q; [. R; \/ {* f"Yes, I'm afraid it is."
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"Well, all right then, I suppose. What do I tell them?" $ ^+ [( G2 _8 l+ U& e9 D
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"Tell them you're too stupid to own a computer." # _2 g+ K' m7 |) }/ |. w9 n& r( g. D
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