Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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"Ridge Hall computer assistant; may I help you?" / d" F) S, B8 H
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." / w* b) s. h8 ~4 j' U* r! h# c. }( s
5 F5 _' K& w: Z2 V/ S$ n9 N是的，我有WordPerfect的問題。
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* s- u5 P7 B0 S"What sort of trouble?" 2 c) s! T0 G: n, l
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您有什麼問題呢 ? & [2 ]. o' G9 h1 b- ?7 p7 A' j
: T* v- ]. q8 f"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 - J; k+ g, p. }& N% O2 W
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"Went away?"都不見了。
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"They disappeared."
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它們都不見了。 ; p! \# y1 k6 I1 X; R$ r
; U* n2 K0 H5 P* a. B$ w"Hmm. So what does your screen look like now?" ) Z: U# ^/ g5 b5 Y" K
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嗯，現在你的螢幕看到什麼東西？ / K( q4 S* F' I/ y% G
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"Nothing." 5 G K( ^' L( C
/ q+ ~ G- Z: _5 J0 s沒有任何東西。
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"Nothing?" ( b b; b8 l; s' T @7 b
4 k$ P1 [- ?. k6 {' j) d6 T3 D! [沒有任何東西？
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" Q/ @, Q+ C- a# r"It's blank; it won't accept anything when I type." 8 p3 L# O2 h* F# h- I; Z
6 X. x0 F; M3 e6 ^% ^, H螢幕是全黑的，我打的字它都沒反應。 0 n- z( l. F5 S$ r4 T. @! \; _8 K
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 8 H8 f E: \5 h4 n3 L4 s
8 ? k' Q6 @# ]5 a7 p"How do I tell?"
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我要怎麼說明呢？ ( ?% A0 Z/ X( f$ O( R G! `
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"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？ ' n( V2 G' t9 q6 r( K( ~9 d
3 m; }- \; \: C"What's a sea-prompt?"
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9 F j6 A# ~% d2 Y' M* ~6 t) w& @什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ! g: l- T6 z4 P! |' Q6 |1 n
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"Never mind. Can you move the cursor around on the screen?" - e- k& i& o9 S3 ?4 [. F7 C
- ~+ {1 C& O; R4 h不管它了，你可以看到游標在螢幕上嗎？ 6 V" z4 A3 }* z& X
) h9 S9 Y, R E: D3 T"There isn't any cursor; I told you, it won't accept anything Itype." # A1 k& q: m, C' }; K# C- g5 @% q/ E
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 ; H# K8 Q3 X' q
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"Does your monitor have a power indicator?"
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) q1 v) y1 m; F r, e# o! T6 V4 A顯示器上的電源指示燈有沒有亮？
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; a0 f) P4 N6 a3 ?3 {* Q"What's a monitor?"
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' `. ]6 T1 S5 m* R8 M什麼是顯示器？ 4 t+ n& d( l0 Z7 j' g0 N% D
& ?5 ^/ |1 n6 N2 u; x I"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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0 v+ t* M6 H2 f, ^9 a就是那個看起像電視的螢幕， 9 T2 i7 }' \- ]9 i+ ~, @
1 P, N5 J5 u+ T& Z( V3 z有沒有一個小光點告訴你它是開著的？ + l3 _7 E" U- J: B( t, a4 ~
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I don't know." 0 p ]2 {& r3 p* ]0 n5 A
" y3 v2 K5 F- K0 q- B7 b3 z; [8 f我不懂耶。
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+ t5 P: S5 [$ S' t"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." 7 W: G& m" v0 d# I& j. \3 R y
; M# E6 J+ g- Y; ]& w7 E是，我想我看到了。 $ j" W3 `& ~3 t( Q, }- {4 J
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 7 V" L3 e7 s/ o7 ~6 e
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ! y3 x+ q8 y d: v. w" A- P3 X- ?% [
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"....Yes, it is."
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2 d# `6 A9 N; p, R2 f1 B3 c6 o有啊!
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2 Q( i9 ]# r; k8 x0 Y! T3 _"When you were behind the monitor, did you notice that there were ! F$ X' Q% t8 s$ o
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two cables plugged into the back of it, not just one?" ( W+ U% d0 I$ N' U6 P( F F
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ ; N! p/ [ b1 T$ q8 F$ S6 ~& n
- E7 d: S: @8 ?9 j5 o- A1 M9 q8 ^"No." , R- S" _" ]' |. Z
: `4 T( b# N4 o" d7 I5 q沒有。 : j" K# u( B y T
0 Y- B3 O K9 N) ~& p# Z/ i( x o"Well, there are. I need you to look back there again and find
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6 D5 V9 N4 ?* `( T: Jtheother cable." * d& X! q% u: E+ q
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就是了，我要你再到顯示器後面去找另一條電線。 6 }# M/ Z3 @( K3 y6 o& s
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"....Okay, here it is." 6 n; Q0 F" \% N* W
/ b6 i- {; f3 m8 _OK，找到了。 - I- m3 E5 E9 k J: I5 ~
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"Follow it for me, and tell me if it's plugged securely into 0 n5 [- {. x: s! x2 ]( t, x
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theback of your computer." 6 u, ~. ?2 E9 p! r& z
% ?* N8 h4 n6 h `' z$ X9 Q5 B; m再替我找下去，告訴我它有沒有確實插好在電腦後面。 & Q" e7 G# L& L8 }+ j1 f; J8 C
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"I can't reach."
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. d) h2 P, _8 G- R我搆不到。 4 g3 D8 B6 M! _+ s
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"Uh huh. Well, can you see if it is?" ]6 K8 {2 W3 r2 X2 Z$ g
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嗯，那麼，你看得到嗎？ 1 b* J: S2 A& {9 R& A$ E: }. v+ y$ M
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"No."
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看不到。 9 J3 d7 X3 ~) G0 h; ^/ q
~ Y% K4 q: L; d% ` S: S) s j"Even if you maybe put your knee on something and lean way over?"
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6 R; [. c; A" S7 C0 A# {( p8 c那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." . A: y3 ]7 P$ x' ^/ V
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喔，不是角度不好看不到，而是太暗了。 ( f, c; C6 c6 C. J1 g$ u
$ b" r. d' G. K, v" ^; Z: c"Dark?"
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( O) ^! Y4 z! m3 @太暗？
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: A; J! ^5 F% S/ A* k9 I3 _3 ]# W"Yes - the office light is off, and the only light I have is 3 E4 C6 S* X* }3 V( L0 `
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comingfrom the window."
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! v) i9 h; [) M* K- c是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ; ]- q- \0 @* g. f- a
% w6 `0 ]4 ~( _% b1 ~"Well, turn on the office light then."
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+ t& Y4 u, ]- Z* P$ R' c9 \那麼把辨公室的電燈都打開啊。
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6 g, z4 I+ c4 u5 L2 ?"I can't." 5 s/ y3 q" \' g/ e, m( h# G
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沒辦法。 0 ? r4 @7 @" w5 o# {5 H$ b: D/ ]
o) u) }4 [) p7 V"No? Why not?" + k" \2 y! N) T, a; I
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沒辨法？為什麼？ n: D( i8 k+ n+ [ C8 J2 n4 W
( x; G1 ^9 S# s1 a"Because there's a power outage." 5 L9 \4 \% L) U
6 N6 ]" ]' h1 W( Q因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. 5 Y6 V$ C" ?- v. u" Q9 T: n
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Do you still have the boxes and manuals and packing stuff 7 o# c# C4 \; {+ v' C
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yourcomputer came in?"
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+ c1 K E9 @; \- z3 x* G停...停電？&#@!(& ，喔!OK，現在開始打包， 4 [+ R$ N9 W1 ?5 b6 C9 t
( c! Y: e" c0 k' a8 ^+ p電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 3 p; I* D% i6 A! C" D4 ?
4 j* n& }4 d3 a) X1 H"Well, yes, I keep them in the closet."
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+ u+ ^6 P8 R' T' q嗯，是的，我已把它們收在櫃子裏。 + k/ A2 d' K. x6 c
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， - p5 J1 H) K! \4 M6 P
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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9 y9 q: B; j6 r) W1 e# C- c"Really? Is it that bad?" + {, ~9 y. @+ t% r" g! g) g, M& [" B. M
I- T1 ?8 V/ n; }: h" |3 a/ X真的嗎？是它壞掉了嗎？ & C+ \# \6 K9 {, {6 g: {
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"Yes, I'm afraid it is." 7 N+ T/ [, s3 y
; S$ L* \, x; \# T: \是的，恐怕是這樣了的。
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, }( l9 v, F/ ?- {) [1 u8 t) c$ x"Well, all right then, I suppose. What do I tell them?"
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8 G: f: M! o' ?7 i( G$ a+ A L) l喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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; ~. Z+ K" ]$ B- T7 O- J# s"Tell them you're too stupid to own a computer." + A$ H4 s# H% ~+ a0 i0 r0 V% f
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
