Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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9 L$ k; W) U, O" J"Ridge Hall computer assistant; may I help you?" : J6 r/ X$ p7 A) J( \# i+ t. [. ^
' U5 E9 s6 M* j# F5 rRidge Hall 電腦公司你好!我可以為您服務嗎? + m# @8 D% K5 a
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"Yes, well, I'm having trouble with WordPerfect." % |7 N! }5 I+ s9 z/ B. t2 i. Q
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是的，我有WordPerfect的問題。
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5 i: D5 L+ ]9 F% \- M"What sort of trouble?"
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您有什麼問題呢 ?
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s# C2 E5 v( U4 }, f7 V1 k"Well, I was just typing along, and all of a sudden the words wentaway."
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2 H2 D: r6 M- p# ^5 |# C( q我剛剛自已在打字的時候，突然間所有的字都不見了。 0 U) m" u3 ]5 d; B1 `8 Y2 [; D
! d a, v' [! ^" W& X"Went away?"都不見了。
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% ^+ m6 }$ }. ?/ P. Z1 H9 u"They disappeared."
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它們都不見了。
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/ i' c4 Z' M4 N& |, n1 L"Hmm. So what does your screen look like now?"
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1 q( R* D( }" R7 u嗯，現在你的螢幕看到什麼東西？
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"Nothing." 0 D* k. W+ J/ v t7 h# `6 c
7 n) a* Q2 P+ b/ O) N$ q沒有任何東西。
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3 Y* X* r! e/ i, [3 G; Z$ I"Nothing?" $ Q6 M- q1 |) @/ ?9 Z2 H' `
P y$ u( f, x; V沒有任何東西？ : ~1 [# U; L% e
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"It's blank; it won't accept anything when I type." * L$ d% q; F8 ~# g' A4 e
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" $ u; B$ y/ O2 f; O; W: Q; Y
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您是否還在操作WordPerfect，還是以經離開了。
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6 @, n1 C3 n( ^, s"How do I tell?"
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1 I D* \ [1 {! j1 w我要怎麼說明呢？
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1 G ^( u R/ y1 T5 j"Can you see the C: prompt on the screen?" 9 {! Q9 {# o& w" _8 b" Q
' t8 D. A1 u ^+ ^$ `- Q9 A你可以在螢幕上看到 C: 的提示符號嗎？ + q( Z |3 b1 n: }! E9 F0 ?
/ C1 t' i5 \9 [( @& `3 Q9 {+ Y; ^"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 7 n: Y+ X" C! A$ c; V3 N
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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) @2 C1 K. b) R% E8 K! i5 A" |"There isn't any cursor; I told you, it won't accept anything Itype." 4 A/ R9 e" b- d
0 E( g- e2 Y6 o( ]螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 2 z0 Q4 |. j% n9 u% f8 x0 V
; t! w7 W0 A% i7 R: V7 C# \/ \"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ 6 j7 ^- [+ f1 S0 a0 I! J
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"What's a monitor?"
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什麼是顯示器？
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3 a9 |" o3 m5 x) Y3 T"It's the thing with the screen on it that looks like a TV. ! n5 H) Z) e0 | g5 r
4 h* I. F7 [) C! M, B9 kDoes ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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I don't know."
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我不懂耶。 $ A( v1 L# Z0 a* c, f
' D/ v6 y7 m1 E% W5 d1 m& D"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" ! W9 W8 y4 ] B
6 Z! h* E5 @1 O" U1 ^7 j那麼，你能不能看得到顯示器後面有一條電源線接在上面？ . c0 ~! o' p. g( n2 A! s D
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"....Yes, I think so."
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是，我想我看到了。 / E- k/ S7 }' X# A& r
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." : L+ G5 t% y6 n. x/ {. E
, j+ F5 @* b7 _' |9 }7 p! p P太棒了，沿著電線找下去，看它有沒有沒插在牆上？ " o' a, Y. e& n0 z0 [
8 g' Q( @4 w7 _* T. s& M"....Yes, it is." 7 C* \2 ]$ H) _8 u* S Y
1 @8 X/ [* o; ^- y/ I有啊!
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5 j* d( m3 `4 d"When you were behind the monitor, did you notice that there were 7 G# f' m& e Z$ ^" ]2 O" g
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two cables plugged into the back of it, not just one?" ! [ H; ?% j* x% g" w$ }. I
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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4 n) h) G3 N1 @- Q沒有。
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( u! C7 [/ R9 Y* ^7 o"Well, there are. I need you to look back there again and find
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& e! T1 E8 Q" x3 etheother cable." D! V( v D$ P. [8 t% P
! D) r2 W" y6 C& R1 d% o4 I就是了，我要你再到顯示器後面去找另一條電線。
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! ?* b3 ]3 g$ N* Y"....Okay, here it is."
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4 A! h K/ b* ]2 { S6 P* Y( JOK，找到了。
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"Follow it for me, and tell me if it's plugged securely into , m+ v; ^ a6 Y2 o' z5 S' |
7 @: a! T- f+ V* T4 C: xtheback of your computer." 8 n/ c: ^, d' h$ g
* W: v' b1 o( L3 Q再替我找下去，告訴我它有沒有確實插好在電腦後面。 / R8 Y, }+ e9 T2 }8 Q
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"I can't reach."
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我搆不到。
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"Uh huh. Well, can you see if it is?" 0 V7 t) B+ r& q
O& ]4 w# m9 a' _# q3 F- S嗯，那麼，你看得到嗎？ ! G' `( j* n0 V9 z5 W9 F
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"No."
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* A2 o. r( ^/ m7 w& d$ s) d看不到。
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, c& |! Y- K5 Q! m& {"Even if you maybe put your knee on something and lean way over?" " v% [; j/ w8 @ x
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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"Dark?" 2 I# I' t+ r" W% L
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太暗？
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: r5 n9 M- \& r+ ?8 j6 |"Yes - the office light is off, and the only light I have is
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comingfrom the window." ! U0 v8 l3 [% c) n$ y# d1 q% _2 L' }
! `9 g$ c# ^: f1 o( N是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 + P8 S' A, c [* h) m. _0 h& ?. O u
. T9 B5 R" ?. g* E6 \"Well, turn on the office light then."
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7 k: R$ z6 P2 n% c那麼把辨公室的電燈都打開啊。
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4 T2 Y- S3 H9 K, \; h"I can't." ( X7 \9 A; e. b/ q# f
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沒辦法。
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3 I7 Q: z c6 E) p, C" q5 A6 H% h) U, l"No? Why not?"
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沒辨法？為什麼？ ' N. y. r r( j7 t2 t
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"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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9 k5 b2 B9 x' E4 m+ u. S$ {- T) [Do you still have the boxes and manuals and packing stuff 5 a! m( G* `+ u) f7 ~! w, b; w" `
" m* ^, p0 o8 m( Wyourcomputer came in?" - [; n# }+ E2 N' a
4 E+ B' v/ q7 b/ B) |. k停...停電？&#@!(& ，喔!OK，現在開始打包， 7 D, I Z v( L }* V: P) `
+ W: `7 y$ p9 s$ f2 B! [; \電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 1 y+ u& ?- u6 q, q2 k U8 s
) y' d$ X% n9 U; |"Well, yes, I keep them in the closet."
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" H, ] ~: V' I7 Y. w0 U嗯，是的，我已把它們收在櫃子裏。
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5 l1 L' A6 Y8 v Z+ k"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." + G+ s8 ]1 Y4 N
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ' J( i6 d0 U4 }- J/ w! b6 ]3 y
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"Really? Is it that bad?"
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# ]; U/ g0 }8 r7 R6 I$ K. e真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 0 r$ L$ s; ?! X2 C |4 u1 J& q) Q
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"Tell them you're too stupid to own a computer." 3 X" h; X U% t4 `; j# W
/ G& `4 j3 G/ r+ B1 u* \4 d就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
