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! }" Z- X( @% c, ^"Ridge Hall computer assistant; may I help you?" 4 U  x2 k! K: I  y& i, K

5 b$ f$ Z5 M& F/ ^8 m& ERidge Hall ¹q¸£¤½¥q§A¦n!§Ú¥i¥H¬°±zªA°È¶Ü? $ d+ Q" l& j5 n5 W& a

+ L; e# a, ^- G+ t6 H: S"Yes, well, I'm having trouble with WordPerfect." 1 _0 ^* N. [/ I7 g

; b: S2 u( Y! F, G) A¬Oªº¡A§Ú¦³WordPerfectªº°ÝÃD¡C / t* |* l4 L, w1 e$ ]8 |
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"What sort of trouble?"
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. f2 {4 r: R; g* c"Well, I was just typing along, and all of a sudden the words wentaway." : D: n) }. C8 ]
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§Ú­è­è¦Û¤w¦b¥´¦rªº®É­Ô¡A¬ðµM¶¡©Ò¦³ªº¦r³£¤£¨£¤F¡C 7 u: ?; g5 C  h* |! N/ ]
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"Went away?"³£¤£¨£¤F¡C
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8 v& h2 t. q, D& ^3 {7 S1 m"They disappeared." 4 t3 O& ^9 z# P0 h4 H1 I
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¥¦­Ì³£¤£¨£¤F¡C
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/ Q/ J" C3 F# |8 Q( s1 x# o"Hmm. So what does your screen look like now?" 0 n: S: R. G6 w- B$ L$ \7 [8 M; b
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¶â¡A²{¦b§Aªº¿Ã¹õ¬Ý¨ì¤°»òªF¦è¡H , n0 H" }; ^! B" u
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"Nothing."
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"Nothing?"
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¨S¦³¥ô¦óªF¦è¡H
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7 L, ?4 S8 }& V" I: C"It's blank; it won't accept anything when I type." . l- G( I6 [: O$ G6 o! g5 Z4 W. A
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¿Ã¹õ¬O¥þ¶Âªº¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C $ j) v( c9 J8 U

: H; h. f0 L/ q2 v& P' s3 }"Are you still in WordPerfect, or did you get out?" . @( A7 r2 c8 R( J$ C1 z7 I4 ]

+ J0 K% F- a/ F±z¬O§_ÁÙ¦b¾Þ§@WordPerfect¡AÁÙ¬O¥H¸gÂ÷¶}¤F¡C % E2 h6 Q# F3 K0 L: X, V" g

7 P& R8 Q- v. h"How do I tell?"
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  M& D- A$ j+ V, R§Ú­n«ç»ò»¡©ú©O¡H
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"Can you see the C: prompt on the screen?" / @; k6 i) C7 c4 f* e: C# X
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§A¥i¥H¦b¿Ã¹õ¤W¬Ý¨ì C: ªº´£¥Ü²Å¸¹¶Ü¡H 8 z0 Q3 _" V& q2 m

) x8 D4 M5 ?1 V% T$ w"What's a sea-prompt?"   F/ R) r* D  W* u9 c

7 \$ L. y* ]' `7 }6 U' }¤°»ò¬O "®üªº´£¥Ü²Å¸¹" ("sea"=®ü¡A©M "C"¦P­µ)
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2 ], g2 }4 O+ g0 Q, z! j* o( V"Never mind. Can you move the cursor around on the screen?"
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¤£ºÞ¥¦¤F¡A§A¥i¥H¬Ý¨ì´å¼Ð¦b¿Ã¹õ¤W¶Ü¡H 9 J& Z" C% n8 ~3 y7 S5 ]

) c2 V* M8 N; C8 P"There isn't any cursor; I told you, it won't accept anything Itype." 0 Q- L4 D4 X% g. @2 k: `- f9 O. ^
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¿Ã¹õ¤W¨S¦³¥ô¦óªº´å¼Ð¡A§Ú§i¶D§A¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C 9 F* W/ q% k! n6 T

' s1 H9 H1 _  ]& G0 |"Does your monitor have a power indicator?" 4 K* y# y3 x, H; w8 b' u

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/ v) M/ F* n) K2 {5 J"What's a monitor?" * K' G9 T' T7 ~3 T

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# K" k5 i% `, T4 q  C; k"It's the thing with the screen on it that looks like a TV. - o1 y# i6 J: B% b7 ]1 u
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Does ithave a little light that tells you when it's on?"
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6 i8 x2 G7 t* I5 E, |5 m  V! Y´N¬O¨º­Ó¬Ý°_¹³¹qµøªº¿Ã¹õ¡A 3 L0 K2 y- K+ E* `7 N% ?4 h$ l$ s

" U" n& _2 W/ k6 j¦³¨S¦³¤@­Ó¤p¥úÂI§i¶D§A¥¦¬O¶}µÛªº¡H
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, r" A/ g) I$ z& q/ G& q5 `) M: }I don't know." 3 u  z2 H6 j- N( J5 l5 o3 W
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§Ú¤£À´­C¡C
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"Well, then look on the back of the monitor and find where
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4 O" S5 I! M( }- D* t# Cthe powercord goes into it. Can you see that?"
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% A2 @) c# [9 ^( ?- p/ t; d¨º»ò¡A§A¯à¤£¯à¬Ý±o¨ìÅã¥Ü¾¹«á­±¦³¤@±ø¹q·½½u±µ¦b¤W­±¡H 0 |& F0 D: G$ b( c6 v
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"....Yes, I think so."
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¬O¡A§Ú·Q§Ú¬Ý¨ì¤F¡C , L0 h5 l  V6 t
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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& u# y( e3 a8 B¤Ó´Î¤F¡AªuµÛ¹q½u§ä¤U¥h¡A¬Ý¥¦¦³¨S¦³¨S´¡¦bÀð¤W¡H - k: f! N& m7 v1 O
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"....Yes, it is." # v- Y7 @: s' O7 l/ v. M! g

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"When you were behind the monitor, did you notice that there were   j5 _% h' [  l7 @, z

- R- T. s4 j# z* G) M0 |- D5 Ttwo cables plugged into the back of it, not just one?"
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§A¨ìÅã¥Ü¾¹«á­±¬Ý¬Ý¡A¦³¨S¦³ª`·N¨ì¦³¨â±ø¹q½u´¡¦b«á­±¡A¤£¬O¥u¦³¤@±ø®@¡H + u& t4 v/ X/ y: R* C
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"No." - c% ^4 ?+ @: z) F

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"Well, there are. I need you to look back there again and find 5 @' k: A1 p/ Z8 t& G1 i6 v
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theother cable."
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´N¬O¤F¡A§Ú­n§A¦A¨ìÅã¥Ü¾¹«á­±¥h§ä¥t¤@±ø¹q½u¡C
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"....Okay, here it is." 4 K5 Q' ?/ N' A5 f9 X" _0 ]9 j
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OK¡A§ä¨ì¤F¡C
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"Follow it for me, and tell me if it's plugged securely into 6 a4 i9 O" `8 R, d  I
4 _( u2 P* L: E- m& }- s! a6 T
theback of your computer." ' j8 {2 a' T8 d0 G) Y  ^! ^

8 c2 F) ^( J5 F6 I¦A´À§Ú§ä¤U¥h¡A§i¶D§Ú¥¦¦³¨S¦³½T¹ê´¡¦n¦b¹q¸£«á­±¡C & K( J9 u7 v( s2 z
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"I can't reach." 2 q' s  i+ ~% U. Z- d1 w! C5 u3 Q

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"Uh huh. Well, can you see if it is?"   N! Z2 a" d4 N  [
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¶â¡A¨º»ò¡A§A¬Ý±o¨ì¶Ü¡H
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"No."
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¬Ý¤£¨ì¡C
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+ L5 l1 B9 C7 y0 u% O. S$ m1 |* R"Even if you maybe put your knee on something and lean way over?"
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+ Y/ V+ N9 f3 |5 D' E9 K+ K¨º»ò®³­ÓªF¦è¹Ô°ª¡Aª¦¹L¥h¬Ý¤@¤U¡H
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" [1 K. M! ?4 Y$ B8 q+ q"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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  T* t3 G% w  d9 K% n5 d3 x* O³á¡A¤£¬O¨¤«×¤£¦n¬Ý¤£¨ì¡A¦Ó¬O¤Ó·t¤F¡C ) E6 R- C! B4 a3 V9 ?3 s( a, k
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"Dark?" : u5 I, J$ T# U; O8 x% d5 V1 W
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¤Ó·t¡H & `! P! l/ N# y# t: E

) B/ w% Z0 ^5 m, t"Yes - the office light is off, and the only light I have is ! s& J- \2 w$ I; o% o; U; a

4 A: B, S" W, c8 kcomingfrom the window."
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6 S. f+ `4 _: v! }6 i, e¬Oªº¡A¿ë¤½«Çªº¿O¥ú¥þ³£¤£«G¡A°ß¤@ªº¥ú½u¬O¨Ó¦Ûµ¡¤á¥~­±¡C $ Z% L, _; E% u" T: E: U4 {
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"Well, turn on the office light then."
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. p8 p. Z- B* g$ q+ i: }" D¨º»ò§â¿ë¤½«Çªº¹q¿O³£¥´¶}°Ú¡C 4 \& l9 t  ?; @! E  V+ R
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"I can't." 8 ?/ Z6 h* F( {+ T

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; j" Y% b/ r& s# D( x"No? Why not?" 4 }0 r1 G% V9 Y3 f2 L9 v

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" F9 ^' H- k: R  Q"Because there's a power outage." 3 r: A  `( k0 d) J7 T
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¦]¬°°±¹q°Ú!
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: C! Q: f8 s! ^1 X7 A- u% q9 \3 c7 c"A power...... A power outage? Aha! Okay, we've got it licked now. $ o; v6 @( g3 g* H, `, t3 j* ?

) I  l. g8 W: oDo you still have the boxes and manuals and packing stuff
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5 M+ `8 b% R2 @: ~( @yourcomputer came in?" 3 u8 c  v7 f9 z- L  w0 }1 N6 M/ p
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°±...°±¹q¡H&#@!(& ¡A³á!OK¡A²{¦b¶}©l¥´¥]¡A
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¹q¸£¤½¥q­û¤u°e¹q¸£¨Ó®Éªº¥]¸Ë½c©M¨Ï¥Î¤â¥U³£ÁÙ¦b¶Ü¡H ) V2 L6 L( {( T( A7 l7 N# O
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"Well, yes, I keep them in the closet."
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¶â¡A¬Oªº¡A§Ú¤w§â¥¦­Ì¦¬¦bÂd¤lùØ¡C . J* U/ K$ s: U& D

1 i# H  D, T% }  W"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." 4 I! r) \3 V2 s& H: y1 ^% J

- Y! K# A/ u  g7 k1 u«Ü¦n!¥h§â¥¦­Ì®³¥X¨Ó¡AµM«á§â¹q¸£·h¤U¨Ó¥]¸Ë¦n¡A
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´N¹³­è°e¨Óªº®É­Ô¤@¼Ë¡CµM«á¬Ý§A¦b¨ºùضRªº¡A§â¥¦°e¦^¥h¡C $ S& T* i, a9 ]4 l, k
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"Really? Is it that bad?" & H5 l5 V" P) Y" L( s, n# F
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¯uªº¶Ü¡H¬O¥¦Ãa±¼¤F¶Ü¡H
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  q( ~4 Q  @* \"Yes, I'm afraid it is."
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¬Oªº¡A®£©È¬O³o¼Ë¤Fªº¡C & ^( \. |. r% \8 }
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"Well, all right then, I suppose. What do I tell them?"
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! G6 n) C1 E$ S  w2 @: B³á¡A§Ú·Q¤j·§´N¬O³o¼Ë¤lªº¡C¨º§Ú­n«ç¼Ë¸ò¥L­Ì»¡©O¡H
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5 H0 a# o* r/ B"Tell them you're too stupid to own a computer." ! S2 @" D$ r# b/ S

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