Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 % s# \0 a" a1 V( F+ V# P
; s3 U) G' o/ I- @" x: m4 e
"Ridge Hall computer assistant; may I help you?" 5 d* p* O8 q7 W: S
+ u% `& i4 U6 P0 h |% |( n
Ridge Hall 電腦公司你好!我可以為您服務嗎?
. |8 W3 G# N4 o/ \
! ]) R% l: t5 F" W0 u5 o/ D"Yes, well, I'm having trouble with WordPerfect." % Q+ O9 \8 X; C j/ [( @ O
1 I6 k, V( D; i9 D: j0 E% j
是的，我有WordPerfect的問題。 ( ^' ^$ @, F y2 h
( L/ b9 k7 p* Z3 x$ u; g, _
"What sort of trouble?"
7 o, Z6 h- z2 R) W* o
- S4 w' R5 d/ g! v. F' V您有什麼問題呢 ?
/ G7 \6 H6 y' D5 l
, m* @- c" m9 l1 e) D; ["Well, I was just typing along, and all of a sudden the words wentaway."
9 e% Y }8 }+ q' Y! }8 N5 i0 ?2 D* P+ H% c0 y8 h
我剛剛自已在打字的時候，突然間所有的字都不見了。
- S/ G, Q4 S( V1 D, w8 |% i5 m3 T+ l, d" z! U4 m0 l1 Y' B
"Went away?"都不見了。 3 }9 b, Y) J# g& j; m
" R) j! ?# D3 T) Z
"They disappeared."
$ H2 [% S/ k0 I; k2 [( }! W' K- l3 n: {, U7 W0 k
它們都不見了。
% E2 M% ?7 T% V% d7 i' m
* D K! s' _6 U& z3 A( T"Hmm. So what does your screen look like now?" # ^6 Z$ n4 r, R1 I8 G
7 T: v# z2 d- d/ n3 [嗯，現在你的螢幕看到什麼東西？
: d4 n0 E( U5 Y0 Q- j! Q$ G+ z
& d$ {; ?) G4 }& x: ]"Nothing."
5 v/ V$ X5 W! U. d" P, P) o+ O/ B5 B! P
沒有任何東西。 , P( w3 y) l+ x I9 H% t
: A; W7 c) u9 m1 X, Q/ m: S
"Nothing?"
/ N6 z8 U; y3 [7 F$ e$ E I* \. _& L: t" Y% H5 p) W, y
沒有任何東西？ $ R) y! g3 B7 K$ Z9 W* U
; Y ]8 e2 d% Y6 X* @
"It's blank; it won't accept anything when I type." ) A: c, f- V0 N) Z5 X5 U) T
& d! ?2 H) b% A( W0 W4 K螢幕是全黑的，我打的字它都沒反應。 ( v2 m+ E4 h) q% `8 E
3 b; S5 k! B0 {6 ?; U"Are you still in WordPerfect, or did you get out?" 4 y' N) L6 ~. B7 h: H4 [: m
# y; _$ {- r2 S! g2 U, s3 ?您是否還在操作WordPerfect，還是以經離開了。
3 D4 |* ]0 N$ o+ p6 z5 N [: W& B( V3 [7 {6 J" Y8 ?8 A' m/ d, E
"How do I tell?" ( i0 S) c* B* h J2 }) b
* |, O# A: M _* Z: B: l8 t
我要怎麼說明呢？
! @; }- h6 v+ P l: O; \ O$ `* j( u* J! h( i
"Can you see the C: prompt on the screen?" $ i E/ \4 X( C0 d" f$ Q
. L' r- ^/ v5 k# J你可以在螢幕上看到 C: 的提示符號嗎？
+ N; w4 Y+ j7 v5 R
$ Y4 C7 I1 {+ w; ]"What's a sea-prompt?" & ?1 F- o* @$ m2 E, D
, ?) F4 P2 G \7 v: m! K什麼是 "海的提示符號" ("sea"=海，和 "C"同音) " J0 x- t" E8 U j) B
4 D0 b" s& Z; J# h4 v"Never mind. Can you move the cursor around on the screen?"
( |1 l, N h$ a8 W$ J: o2 m8 x
/ \. f1 p! Y; K4 k2 v4 K不管它了，你可以看到游標在螢幕上嗎？
' C ~7 _2 @0 N: K1 B2 S4 d3 H' j* Q9 @& j0 Z) A. F' y" c$ I- }$ j
"There isn't any cursor; I told you, it won't accept anything Itype."
0 S" i8 B, X: }+ [3 z& Y2 B+ k, s% Q2 g/ o4 ?, T3 D% S
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
5 ]" q" W# h3 [! I6 n9 B( n: m0 h8 v# i% N4 f S6 I
"Does your monitor have a power indicator?" " s/ b) K. p# @( c1 I
5 U. G1 p% Z3 Y. Y3 Q2 q顯示器上的電源指示燈有沒有亮？ ; Y1 ~3 _; ^% d4 h# `4 T
/ q* N+ q) V( @/ X( D3 @" E/ s
"What's a monitor?"
( m. ^# _, J0 K! x0 V
' X& V5 C) ^/ F; B: L什麼是顯示器？ 9 E' s- z% _9 L
: |8 ~$ N+ b3 Z6 x: W6 x
"It's the thing with the screen on it that looks like a TV. 8 k4 J8 T9 y* |- ~# I
- l6 |& x( V1 z1 `$ P0 q* y: K: {
Does ithave a little light that tells you when it's on?"
+ x+ W0 v. S. w* M% `9 C/ m V3 i/ ?/ g+ P
就是那個看起像電視的螢幕， 1 _- q6 {! V! _, M* b4 l8 y
7 y! {; p: Z% B* n. ?- A3 y
有沒有一個小光點告訴你它是開著的？
8 h' b, Z* x) _; D3 {( T
2 |9 c& P9 L1 b% b( _% p' D0 UI don't know." 2 y% v" ?1 ^" P
4 P( a# R" u) m' y! o' y. x! ^
我不懂耶。
1 g3 J& S1 s" Y. n( r* _' p% \8 f I' c
"Well, then look on the back of the monitor and find where ; A$ N% o% V! h) j
0 s# Z: n: o/ a4 W" D
the powercord goes into it. Can you see that?" 4 k* c0 o8 b* }0 U# z8 g) I
& W- @" [- k2 L4 U: E
那麼，你能不能看得到顯示器後面有一條電源線接在上面？ ) T* ]5 j# ?; l
2 a1 D5 o' a' B) L5 m"....Yes, I think so." ; |0 F5 C+ J5 k( I
* Y* U+ p) W, j5 t! X2 @$ W是，我想我看到了。 " e n" K& m; `( U
( U5 ~2 Y& q9 c/ A% g' X"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 1 g; @5 u" m3 ~) v- G4 E4 f
p0 Q0 x1 A+ Y3 P: X) ]9 ~太棒了，沿著電線找下去，看它有沒有沒插在牆上？
+ ~0 U6 x0 C7 ~
3 Y/ H9 Y6 G% T- S# z"....Yes, it is."
* N6 F" p) M5 N& W, o+ e: \' g4 x5 Z) y- ] ~+ x
有啊! ' h/ _& h6 u/ j5 Z0 g$ q0 B
* A6 R, [6 R6 t"When you were behind the monitor, did you notice that there were 3 @' B7 o& \- S R n
' v+ S: |6 c7 x( A$ u: ?) c* j
two cables plugged into the back of it, not just one?"
1 t+ B2 x$ ^* {, Y+ K
1 w. M, j: a+ ~7 ^( _, N1 n你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
. Y" D: o- v5 v; Q9 E' s4 x& U, ^8 Q# r( I- D; ~
"No." - B8 C8 y7 w0 e" V. I. @
+ h$ o0 V/ j) N6 w沒有。 1 b4 L: A3 Z: J, B8 ~% M
2 S1 N/ R8 U5 L. ]/ ^$ T5 }" O* r
"Well, there are. I need you to look back there again and find
& s) u( i! p5 w/ T' a2 e
/ w* c4 \5 Z ~: \4 j) Ltheother cable." . \* G+ D' }# a* m2 D# e m# N: \
( s4 v1 T# G' ^. i就是了，我要你再到顯示器後面去找另一條電線。 % Q, {' E M1 A+ |
6 X( b: m$ ] {
"....Okay, here it is."
' g1 {( p/ N( e& H+ a
7 y' \! {2 n, Z# `0 d) \& Q' hOK，找到了。
" t f0 R' k6 p" x$ q. ^. V5 N2 T# m1 ~. x3 k' a. N# j B
"Follow it for me, and tell me if it's plugged securely into
( P7 S3 k! i, X2 _8 B- X0 v7 i. R& k& s/ \0 V, X# G! a
theback of your computer." 1 R, s; h* n' B9 k5 y3 w$ H
" q2 C [ H! p+ r& u
再替我找下去，告訴我它有沒有確實插好在電腦後面。
1 @. z' ]9 Q) |; I
; Y$ A" Z/ B1 ~* h/ M"I can't reach."
: i* R! L+ X, J0 N2 J. ^! n3 D
/ F# d8 K% ?: A. H, f我搆不到。 3 a% z% H2 B) M! }0 b2 E ^& r
7 l" N& [ ?5 W }+ A& J) ?4 h# j"Uh huh. Well, can you see if it is?" ! g2 O) J5 m: x- o8 z! y
$ ^: ^0 S8 q; E3 C/ V1 L# F
嗯，那麼，你看得到嗎？
( d6 ]( ~2 I h+ V3 C1 n; W. E# y! F1 ^
"No." & e& ?7 A6 d6 i! Q
7 o5 D1 V9 L& C看不到。 : _, r8 R0 _6 u+ U9 X2 R" q
/ _* c1 S+ p% ~$ T$ A- v/ A! ~7 X
"Even if you maybe put your knee on something and lean way over?" ; m" z+ |9 H. {2 k
9 ^3 I$ ^# J: [# g# Q8 B那麼拿個東西墊高，爬過去看一下？
0 E0 K8 q# P3 Z5 u2 _7 p
+ A4 H! ~4 ] l8 G+ u"Oh, it's not because I don't have the right angle - it's becauseit's dark." 9 ]3 a9 O1 {; ?3 t
4 I0 G6 f, _6 W; E: O' ?5 p
喔，不是角度不好看不到，而是太暗了。 H* H, V* C" b+ x- y5 E, O) n) n
: `4 K% I0 |( M0 b"Dark?"
3 A8 k; k7 I: Y# v6 M: @& h4 Q6 e- N
5 C1 |1 z4 K$ f$ F+ \/ w0 l4 j太暗？ 7 ^6 [9 [$ @( c8 A9 S4 Y5 R7 c
/ e& R) @% |! _& g$ y" ]
"Yes - the office light is off, and the only light I have is $ q) x/ l6 y8 d& Z1 P# \1 ^9 U$ O
' S2 Z# T, P+ o& N0 ucomingfrom the window." 2 t! d; C5 k! L+ Y& K8 h8 }
# Q7 w: q' z! ~. x) \+ F# s- C
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
* Y% k( |9 _7 x8 E) H7 E7 m
, y4 w# [- T: ^/ k' c"Well, turn on the office light then."
: e9 R5 e: e2 Y+ U# x; l- e4 L" y/ E
那麼把辨公室的電燈都打開啊。 $ v- ]$ e1 Q+ Y# Z6 j: ]
8 }+ t9 x; q6 b. V. t
"I can't." 6 i$ w2 g9 i6 D0 q0 o. u
. F; F* x$ `+ r
沒辦法。
0 ]$ f: p# G' X: H
; g7 s# Z& n$ F/ ~6 y"No? Why not?" 7 u8 T) i5 f/ v' B* {4 k4 ~
8 u( ^" K7 W; v
沒辨法？為什麼？ : n. A9 ? Y# H" O: n3 i
" u! K# E! s! ^& g' F& `
"Because there's a power outage." 5 z) T/ E# X! N$ w9 w, k
, y- A: ^# |. }3 H% H+ R: B因為停電啊!
" G: K i2 h/ q, p) h
, w4 A/ G* G* `9 N"A power...... A power outage? Aha! Okay, we've got it licked now.
) G' i8 n4 _( f- G l
: Q% p2 j1 t; I* D1 l3 M MDo you still have the boxes and manuals and packing stuff
8 `2 G9 t# \, Q0 j5 z$ V3 ? l* e1 e4 N1 v% X6 T
yourcomputer came in?"
) n; i6 |( c; X0 @1 B5 ~+ t8 y+ P$ e {1 N
停...停電？&#@!(& ，喔!OK，現在開始打包， . I5 f# V1 q. r* ^# P7 m
2 q, B1 j( c, z- m1 L- W1 Y2 V4 ?; V
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 4 V( z0 b2 L, ]
/ Y8 }5 r/ V& m. n, N) N; w
"Well, yes, I keep them in the closet."
9 Y4 S% Q- Z7 L) f
1 B. J0 D2 Y, H嗯，是的，我已把它們收在櫃子裏。 + D, }3 }' x3 p! Y
' @, f) e6 `7 p( T" w; K
"Good! Go get them, and unplug your system and pack it up justlike
6 s* J% ]! G1 `2 C8 v2 [" X
0 s0 L' ]* F' H9 Pit was when you got it. Then take it back to the store youbought it from."
7 Y9 C5 ^9 d/ S& y6 w7 ~! ^% l' {/ `/ w
很好!去把它們拿出來，然後把電腦搬下來包裝好，
8 M+ z" _$ r u3 D
4 _" ?! r7 Q$ g+ o# E4 ]9 W# [! ~6 x就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
9 D" p( s- k" O9 b$ J
1 q$ Z8 n3 R$ d- r"Really? Is it that bad?"
, v0 U! S$ d0 |6 b; K% @2 _& D+ J3 T- a+ u
真的嗎？是它壞掉了嗎？
/ ~ u# l* v9 L- B6 s2 l- Z# l
( b9 P4 V) r0 K4 F C& R( G"Yes, I'm afraid it is." * N7 q3 X6 z5 O1 ?
9 {9 L3 X- D1 ]: K0 X. ?
是的，恐怕是這樣了的。
) {! u0 w& M D7 T2 Z8 Y- o
7 j& \& J% s" [$ L( U0 q! }"Well, all right then, I suppose. What do I tell them?"
% M, e2 D8 n9 b$ h: F. _/ y5 [3 A6 W1 K) L, F
喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ $ v8 u5 w2 C6 r6 O& L3 M! g
$ F& [; l7 e$ d' \1 v) R: v- X"Tell them you're too stupid to own a computer." ) t$ Q' Q7 a: I5 Y# r
- |$ Q! P! h, }( l5 f. V$ z就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
