Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 7 p. c# @/ P% u! G+ x
% V' G2 T9 P9 e/ |" N: |+ c"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎? ( \; l6 a1 F M" H
1 j% p5 } z: @7 E# j"Yes, well, I'm having trouble with WordPerfect." 0 C8 i n' |4 {$ D0 j( U
! h% K8 q% r: i. i8 K( [是的，我有WordPerfect的問題。
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"What sort of trouble?"
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway." 9 U, l, e5 p; d) J
# n5 E( H8 m1 _* ^我剛剛自已在打字的時候，突然間所有的字都不見了。 2 Q( B; ]; B2 d& G, \
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"Went away?"都不見了。 ) j8 g5 K8 o* y5 W/ ?
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"They disappeared."
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它們都不見了。
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1 u) e& w- y, v0 ^. ["Hmm. So what does your screen look like now?" + ~2 {! ~* o( }
1 c8 o; A" w7 \嗯，現在你的螢幕看到什麼東西？
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. Z! b3 z2 R) m: t4 V2 x"Nothing."
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沒有任何東西。 8 s4 h& t. |8 `' j X( V7 u/ R
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"Nothing?"
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+ m" c* h8 F6 ^& d4 l沒有任何東西？ & \9 a* `( _7 K8 K" ~
' f f) |' [0 U1 \"It's blank; it won't accept anything when I type." 3 T# Q' r. v* | E: w
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螢幕是全黑的，我打的字它都沒反應。 : Q; ~) K0 f4 C* b% X5 r0 h. W1 t
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 $ A( L2 h6 A) m* L2 `2 x- l! S
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"How do I tell?"
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我要怎麼說明呢？
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"Can you see the C: prompt on the screen?" , Y9 x( D M+ p8 f4 t; {, I. c
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你可以在螢幕上看到 C: 的提示符號嗎？
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2 [7 l! W \0 @$ f* g. X+ e"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) , y; ^( u- ^, s4 Z* ]# g' f0 S
# V& b0 @/ E; c1 [, m' y: f"Never mind. Can you move the cursor around on the screen?" 4 K" C7 f. }1 w9 t# U8 t& K- S8 w
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." " u2 G7 o5 V8 O# Z7 v
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 8 h. V! B; t0 x& A) y
: T) X2 z2 T8 S& U6 \* m; q$ C"Does your monitor have a power indicator?" 3 C0 @; d6 V% B( B4 A0 Y3 d
4 V% c |& X6 k& k3 k顯示器上的電源指示燈有沒有亮？
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; |( o2 K9 }" g- n' @# k"What's a monitor?"
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什麼是顯示器？
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8 N; d0 M# W$ ?, K, M' S"It's the thing with the screen on it that looks like a TV. 3 {: Q; F/ q7 a+ ^; s# k2 r1 \% A, I
s6 I Y& O6 W4 W& hDoes ithave a little light that tells you when it's on?" 4 e$ c' J/ t# t/ T+ L: E
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就是那個看起像電視的螢幕， & o7 a' a4 ?& T- p$ b- Y( h% g
3 y5 ^7 v2 q5 o% |# @/ y有沒有一個小光點告訴你它是開著的？
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I don't know."
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我不懂耶。
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"Well, then look on the back of the monitor and find where 4 ^! H' P6 O' T' ?* P% z$ _/ X
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the powercord goes into it. Can you see that?" N/ Z( L) c* _3 x$ b. C' s
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 3 Y1 x8 S* ~% N1 x0 N
% ^# j0 K+ A) B5 r( v, p* S"....Yes, I think so." 8 Y8 M& w) a" {7 H3 y
9 J; I% u1 L5 o8 Y3 L, z是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." / d2 d0 @1 e2 v% m% n+ h: ?5 D
" ^- a& R9 e9 j) y- R9 l太棒了，沿著電線找下去，看它有沒有沒插在牆上？ : m. A. ], w; Y% \: {* x
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"....Yes, it is."
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( r: v( K+ O: U4 r/ c有啊! 3 k; M J; Y( [
: `2 g {* z" _$ i( k4 N"When you were behind the monitor, did you notice that there were 2 r" {; K' G3 a) Z
- v) a' [9 V1 F- Qtwo cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 6 B4 i. |4 f' }( Q3 T: U7 s; u
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"No." " L$ e4 W& m: r, h4 D: v# J
5 @' e4 h$ y3 {沒有。 3 @5 Y* B7 [% a- `1 ~
( s' B$ V4 `, B& ~" i! h"Well, there are. I need you to look back there again and find 8 n( X, c, a. s( g% D" K! u3 R4 }
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theother cable." & X; Q8 D u2 J. D2 Z6 f
1 |5 _, `/ _( V1 h( m/ O4 j3 G就是了，我要你再到顯示器後面去找另一條電線。
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1 g2 E% ?8 ^" @6 V# J' v0 b"....Okay, here it is."
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OK，找到了。 $ U' T8 _" \6 H9 Z/ Q9 b. w
5 O. Q) [- Q. `; u"Follow it for me, and tell me if it's plugged securely into
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9 O6 A9 B y$ X6 F" ?, O/ W5 f* ttheback of your computer."
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. C! W/ } |4 }! K/ f8 @! O再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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我搆不到。 ) U7 a. H A% u4 D' v. u' x
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"Uh huh. Well, can you see if it is?" 8 a6 Q; O! W5 o1 T8 f$ Q
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嗯，那麼，你看得到嗎？ * t9 S3 [+ ?( I% s& R& T2 {# B# r# v
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"No." 6 U- B, z8 F& C# F4 e! u
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看不到。
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"Even if you maybe put your knee on something and lean way over?" i( {& m% H+ O& s; i& w, N
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那麼拿個東西墊高，爬過去看一下？
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+ I. s7 m" x0 c/ f% n"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 : `& X$ z: o+ T5 }% h1 p
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"Dark?" & A8 ]) U& @8 z
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太暗？
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( [ c E3 Q. V$ ~: Y"Yes - the office light is off, and the only light I have is E5 c& A) g- E$ `5 W' x+ e
. @8 F6 Y7 A) b+ b* ccomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 3 m0 z. [ ?* I5 ~) m6 o0 d
]# K2 n! }! G& B- M9 z; Q3 g"Well, turn on the office light then." ' \& Q4 C- H J, z
; A3 M/ D1 ^' d那麼把辨公室的電燈都打開啊。
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"I can't." 5 j: I2 K: l+ W, k
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沒辦法。
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"No? Why not?" # N/ W6 k1 [ h' u! L" \8 Z/ y
: {7 f9 x! S' C6 T沒辨法？為什麼？
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"Because there's a power outage."
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7 v! c6 I. c9 c0 D' D1 _6 j因為停電啊! / r. i |* h9 o3 f4 R' O/ ~! u
! Y( U! y5 K# f" W/ u$ G; c; E"A power...... A power outage? Aha! Okay, we've got it licked now. 9 [( E+ I4 \3 U) r5 c/ V* \
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Do you still have the boxes and manuals and packing stuff `1 I' w7 [2 K1 n, c0 D
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yourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." 6 g) I9 {* h; M3 n% ~! y, R
, Z+ C* d9 ]3 O8 v7 V. r( `嗯，是的，我已把它們收在櫃子裏。 0 n! U4 @* I! ]+ y& l k7 J4 O' W
. E) F) L i8 T0 P9 y. u0 ^6 T: Z"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." 5 f+ M& p9 A$ p" s8 V
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很好!去把它們拿出來，然後把電腦搬下來包裝好， $ u5 {2 q/ c- a$ O
& N% a- |/ L: K% y% x8 P就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" - K R& R: c& S# b! e' s9 ~5 b
; ?. x! j2 P( [# |+ ~真的嗎？是它壞掉了嗎？ : ?8 M9 r! d7 E2 r/ z3 v
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"Yes, I'm afraid it is." 4 k* S! [4 F! v/ g
, ]# |9 r: t Z9 a& T0 h是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" " u! J6 [' V0 o) ]
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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2 B! s' A5 y. m就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
