Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 8 p; {& ~+ `4 j
& b' b( q f- [% i0 p$ x: ?"Ridge Hall computer assistant; may I help you?" 9 j$ C6 J: j2 l& M3 {6 I6 o
$ p: t: x% ]4 pRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." ' E b# r& u% I) r1 L- F
; v, S1 y1 u$ w是的，我有WordPerfect的問題。
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3 Z# ]% O; x/ z* U"What sort of trouble?" ! F' j: o. x9 B" z, Z7 }& u; i) k
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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, _! t8 C6 w# A) @我剛剛自已在打字的時候，突然間所有的字都不見了。 * l5 x) e* x% ~. M4 N$ [, w
( C+ d; }# i; U$ u1 H0 E"Went away?"都不見了。
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"They disappeared." 2 S/ q8 i* q0 `# t$ m' Q% D
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它們都不見了。 2 F0 K# {" {# Y. x& ^- F" Q3 Y
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"Hmm. So what does your screen look like now?" " |; N7 O8 ~) ~+ {
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嗯，現在你的螢幕看到什麼東西？ $ ?2 c' y& N! C1 H9 k, I0 d
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"Nothing." 3 |. F, s, D( d7 r/ `; A* o
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沒有任何東西。 2 h/ P9 y& g. }; T9 p) k) I! H
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"Nothing?" 6 v7 d# j: P0 a7 G
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沒有任何東西？ - H) z% z; | _: u4 }2 {5 H( O/ |
+ m1 O, A* X: P) O/ p8 K: Z; n"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 5 V% ^' E% r) N7 j
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 . G; {/ s& o% }6 C1 v8 S, s
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"How do I tell?"
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我要怎麼說明呢？
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"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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2 l7 L. R) q' b. K"What's a sea-prompt?"
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7 y- b9 @7 u7 O7 C: r. z) k什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ! U7 e) e( |7 N8 [
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"Never mind. Can you move the cursor around on the screen?" " q& S% ~' O S7 z6 c
" s' r2 ]. x) I+ z0 V6 }不管它了，你可以看到游標在螢幕上嗎？
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7 y, p" R4 D5 Z: T"There isn't any cursor; I told you, it won't accept anything Itype."
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- M7 t# Y* `2 W9 K1 E7 ^螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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; E! Q) K$ `: \: M' }" W"Does your monitor have a power indicator?" : S- w( v' e$ t. Z/ X5 T7 _$ L
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顯示器上的電源指示燈有沒有亮？ ! K; {% K% L; z1 x
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"What's a monitor?" * [1 _4 W% D) X5 f. z' r
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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2 |: X$ S; y8 s0 [就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ " m |$ b. e) m: f* y
1 R" X2 \4 f+ o K0 m! OI don't know."
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2 g+ F2 k2 r K: G我不懂耶。 & z8 h- U5 i& Q, \( o3 I) A
2 H- h# z' N( L: y+ \+ X"Well, then look on the back of the monitor and find where
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! C3 K5 H7 B3 Z# j& Pthe powercord goes into it. Can you see that?" ; N1 z, G4 j3 Y& U
8 R9 s7 ~1 m0 w那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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- O; [: z1 c; R/ v) ["....Yes, I think so." ' j9 u8 n# r- ?& i
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是，我想我看到了。 ( ?! A0 I( R% |
" R5 r0 Q* N! g `8 ~"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." # F; y2 G' y* l) l5 J; d+ Y' J6 l" |
( I; ?2 `8 D+ ~8 c# O/ A2 {太棒了，沿著電線找下去，看它有沒有沒插在牆上？ $ ]) F8 J% G4 H* d! {8 }8 Q+ f
# y, ? o2 |1 e7 t# X"....Yes, it is." 7 j) x9 Z7 \5 Q6 ^% O
6 O5 w+ w }; b6 g" g. I+ M有啊!
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"When you were behind the monitor, did you notice that there were * S# i7 {4 y+ I& ~2 y2 s2 q
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two cables plugged into the back of it, not just one?"
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' v* ?( J- K7 w你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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) L4 a/ T* F0 V"No."
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沒有。
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: P1 ^' p- t, e% Q3 A2 W1 ^"Well, there are. I need you to look back there again and find - G2 Q; A1 G% Q( y4 y( G
: C8 T; p- |9 B) q! ]# p" O+ mtheother cable." & V: A1 R- s9 K/ c0 ^/ q U
# n0 l+ l I9 U; N% x就是了，我要你再到顯示器後面去找另一條電線。
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% J' U+ j p1 H& m' v8 v; l5 x"....Okay, here it is." / | n! E: j# Z3 U' |8 w
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OK，找到了。
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( a, b. _ n8 n' w, p"Follow it for me, and tell me if it's plugged securely into
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( Z( ~) z0 S# D: qtheback of your computer." / ]8 S0 j2 z$ [" u
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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: `# Q6 o- S6 y0 b3 G, t. B9 Z"I can't reach."
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# P% U2 B' Y4 I4 y我搆不到。 : L) o* l/ \' m0 \
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"Uh huh. Well, can you see if it is?" 2 Q+ z. q5 Y3 M
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嗯，那麼，你看得到嗎？ 2 r( k5 z# }, S+ p% A* Z
# K! q2 u* g: a9 M6 @: g4 G"No."
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8 X9 N0 ~4 j+ ~" ]看不到。 c" _0 n" u9 e* ?
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"Even if you maybe put your knee on something and lean way over?"
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& C* [' q, ]( J* K那麼拿個東西墊高，爬過去看一下？ # W" A" V' B# A& [0 F) x2 T3 x0 F8 G
6 S% p9 o! R2 z& @9 i' Z) E"Oh, it's not because I don't have the right angle - it's becauseit's dark." 5 x/ {$ ?; ?" |9 E( t3 g
. C P6 H' j( ~. n& B喔，不是角度不好看不到，而是太暗了。 . @: d# g7 y$ ] Q, O! n
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"Dark?"
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D# _5 k, n l* T! ^& q太暗？ # U! h& O5 y9 g* b
: z# u' f S. N"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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0 T. Y& M! I5 {; N是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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o w$ W7 L7 ~% ~# f) e% E那麼把辨公室的電燈都打開啊。 E; y' S& o1 Y% v) q) y1 d0 L3 X3 Z
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"I can't."
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沒辦法。 7 i; s5 H. t/ T3 B+ D6 U7 r, }3 O" h
6 T- F; c: H, l* p: X+ {"No? Why not?" + G( l/ k# c3 j% K* ]" J$ x
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沒辨法？為什麼？ $ o% \: d: s9 _$ B- {
& p7 j: ^- c* B/ {( N/ q. C) R"Because there's a power outage."
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. s4 U; o; Y& h) X因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. / b$ w; L7 J. C
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Do you still have the boxes and manuals and packing stuff
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" C8 T w, w" d& Syourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包， 0 q6 {) ?3 s, S5 o
9 Y2 h- _6 J/ [2 l3 V電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ , r, t2 o' K# w5 z, T
6 P( V) L" n9 A5 Q# K6 r* T g"Well, yes, I keep them in the closet."
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3 x# b. T7 ^; A$ Y. O嗯，是的，我已把它們收在櫃子裏。
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+ \# }. N. u5 c+ Q. L# P"Good! Go get them, and unplug your system and pack it up justlike $ r7 |: P9 w) A- j2 Q) b E
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it was when you got it. Then take it back to the store youbought it from." 0 z' K3 M- j4 w# S
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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3 `3 a" s+ c9 E% l% s* ? V$ U就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 6 s6 c0 p1 T( _6 \7 x. O. ~
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"Really? Is it that bad?" 5 e, Q5 G. j/ z J5 U" d2 L
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真的嗎？是它壞掉了嗎？
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5 z% p, ]7 @2 Y4 g0 K# ? q"Yes, I'm afraid it is." 0 c7 v" O$ b2 D1 w
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是的，恐怕是這樣了的。 ' ^% D6 o- I* k
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"Well, all right then, I suppose. What do I tell them?" # u1 I1 I4 |! w8 ]; y( j! s
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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7 k6 E$ n1 R: S1 M4 }"Tell them you're too stupid to own a computer."
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% X4 d7 F7 W8 Z/ o就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
