Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 5 O( n6 `8 D, E+ m7 J
+ I- j9 \# I n V5 E4 [3 ^"Ridge Hall computer assistant; may I help you?"
6 _* p- q- Y5 U: f9 w. }
8 a& D& N; z) r: x3 yRidge Hall 電腦公司你好!我可以為您服務嗎?
2 Y, Q; F+ a- `9 L& n; h' a7 C1 u% t% b% Q) l
"Yes, well, I'm having trouble with WordPerfect." : Q) g2 k6 B& G3 M) i
: S& B6 ~. @$ K% o* }
是的，我有WordPerfect的問題。 & L# f r) \2 v4 F! L
7 I* v8 L& w: [8 k$ }"What sort of trouble?" ' m2 W6 a, }; Z
5 N, W4 v; V) w" P4 H您有什麼問題呢 ?
' E- X9 h5 D! x4 ?% X9 c% D) W( P- y* i S; H2 z; I
"Well, I was just typing along, and all of a sudden the words wentaway."
, l3 w/ j W' D9 U6 Y/ q$ W2 {9 j! t+ ?& c, B: G/ k
我剛剛自已在打字的時候，突然間所有的字都不見了。
; w$ D' ?0 D# N* y: d; q; o! \; ]' f( O) o3 l
"Went away?"都不見了。
. W8 W/ ?2 v) E" u
5 M* { h& F: C* {. e5 ^"They disappeared." C6 [$ u" w5 v- q
" q: J3 K w+ {7 ?它們都不見了。 0 m$ z! ?8 o6 ^
$ D5 `2 R! A4 [0 ?$ H
"Hmm. So what does your screen look like now?" % ~6 Y/ ` k7 C9 F7 E$ C) x# |
% O. s) l% z, N4 K' f# _- u+ l嗯，現在你的螢幕看到什麼東西？
' v. p# {8 u! {2 z8 D s8 ]' O
"Nothing."
, D ]" Q$ l: i3 b: _& B% n/ V2 j6 s
沒有任何東西。
) k4 \: _8 ~) @% o# ?* ~" i6 \. P q
"Nothing?"
( Y8 V' L, z$ n) X* b( y) ^' b! o" B3 K
沒有任何東西？ 5 u8 [+ {4 N' J: O3 a- t
! S9 E7 @- F0 \: ]% a"It's blank; it won't accept anything when I type."
$ J9 l3 H0 b7 \: |" y/ R2 O2 d( j0 P+ A5 E
螢幕是全黑的，我打的字它都沒反應。 * ?2 J- [$ Z6 V3 C0 W5 m
7 H( {% Q8 |9 f4 w& _) I$ a
"Are you still in WordPerfect, or did you get out?" . }& V4 v% W/ H3 f4 [. R7 d
6 Q1 z' E; D( A# M2 Q您是否還在操作WordPerfect，還是以經離開了。
. S, ^/ b3 X0 n% x8 v! f5 x1 }5 A, O6 A7 o6 W# G7 w4 P
"How do I tell?"
+ g* k# ^7 ^, q
3 Q8 h3 m% @" ^6 f9 Z( A! w% `我要怎麼說明呢？
0 H* I8 E+ E7 T. M% z
5 z: b, f3 w$ b& Y1 i& Z" ~6 q"Can you see the C: prompt on the screen?"
- w) S! W0 g: ]( U. N) f G9 @" Q. c ?/ q5 r' h, v
你可以在螢幕上看到 C: 的提示符號嗎？
8 H A; G. p& p" y0 t' u
* Q9 W7 W3 M* o& A+ l"What's a sea-prompt?" - Q8 s# L( t6 T0 a0 P
; L& k0 X5 H2 {
什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ! Z- x+ @- [2 Z9 J! J
; { O4 [( m# ?2 t- K"Never mind. Can you move the cursor around on the screen?"
; _1 z1 ]! k' c! p2 l3 Y
- L2 h9 `5 |2 N7 s不管它了，你可以看到游標在螢幕上嗎？
9 I5 c% O( e% l6 z! E# E6 n. k4 @ P6 I% A4 u% g0 r
"There isn't any cursor; I told you, it won't accept anything Itype."
9 J3 b0 s4 [( G4 j( E% r
5 m" d/ p. }& r$ u4 |% V螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 7 @' N- p" R8 W9 a' ~
; w8 ^# u, h2 y0 D6 c: |) Y
"Does your monitor have a power indicator?" : o" U9 O: O6 M) W( G
/ j% v" d R, C: e+ m顯示器上的電源指示燈有沒有亮？ , g e8 m* B$ g, W4 U1 C6 H T
, N K8 r. n7 X
"What's a monitor?" 0 \: W8 @" u+ s$ K" f
" O, q* A: ]. q4 _' ?. U7 F
什麼是顯示器？
! v( Q' h% J0 }5 `0 u; P' j0 z
S# Y5 g) Y+ G( R"It's the thing with the screen on it that looks like a TV. " }, D F/ G) e0 c% C# G" E# x
8 H& |8 G p2 A- vDoes ithave a little light that tells you when it's on?" & N/ c" y% B& x7 `
! | x& |* F' s就是那個看起像電視的螢幕， 5 j* b; W5 a$ B
^* ~2 o( O+ I' S1 ? ?
有沒有一個小光點告訴你它是開著的？
! U; T6 v y7 d* K: {$ h" H- x! h% q2 D
I don't know." 0 j* c$ B# q4 c7 R* a% i7 d1 a
" p& a0 b. ]: A. s我不懂耶。 & L- c' F) H6 k
' |( K6 c( \+ I5 m& }! k"Well, then look on the back of the monitor and find where
- U& n. e. ~. v2 j4 J& g! f) }2 u
& U( h) |9 Q! @2 |the powercord goes into it. Can you see that?"
3 A1 r5 p( d t- C( B9 R4 e/ Y1 Q: {( Q5 C: K0 t- @8 l! h* a' V
那麼，你能不能看得到顯示器後面有一條電源線接在上面？
Y1 u6 \ I" Q8 X- y& R9 _4 E X3 f1 v- f- b
"....Yes, I think so." ! [# `% K+ e9 i5 C$ R) U. ~; ~) z
9 |: I0 N8 k1 _! @9 \
是，我想我看到了。
) P( M; N3 o7 Y T3 P1 V g' A, b0 P H) o
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 0 U) u' _) B) T3 D; V+ V+ R
]: H# q3 x, w7 P
太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ! w7 y& {+ w' ?( C F
2 D r) P: ~7 B1 n- M5 k
"....Yes, it is." % u$ ^: N% |5 M- t( E c
8 ~8 m ~% n" N) v# ?" ~
有啊! l/ }# x0 i" W: ~
9 M" U7 Q$ o$ M+ A. I- M
"When you were behind the monitor, did you notice that there were ) J& z, ^4 w& @) Z
7 D" f2 @$ Q' e" Z, S+ Jtwo cables plugged into the back of it, not just one?"
5 J4 B3 f4 |! u" D8 T5 A( l/ S* @ K
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
2 Z' C, q8 Q9 i! y& ~( ] f7 s& `' o
- w( x; \' @" M" M2 L' _( H"No."
, E, @' i0 q- F/ O+ ^; S; u$ p( b
+ @' C+ V0 Z( R6 q! F* H2 p: d沒有。 . x1 l9 I4 b( h& E5 q
3 O E* }& v/ Q5 k& c
"Well, there are. I need you to look back there again and find - a' e) Q5 J+ g" o) X& C0 f
1 f+ z! A; U3 V1 @7 Y$ t2 h
theother cable."
3 j, ^2 z* ~, |5 x$ m
" r, i* x9 L. t- b8 f/ i就是了，我要你再到顯示器後面去找另一條電線。
5 I K1 ]3 N6 t$ B
% K2 _: @9 u/ c6 p2 Y"....Okay, here it is."
) Z1 | W: P+ K+ ?; y3 u1 f. H: P( }3 o
OK，找到了。
' q( `+ F* W6 l5 p, d W# W# R0 o* D8 J% E \( q: t
"Follow it for me, and tell me if it's plugged securely into
3 T+ o' q9 V5 b3 a$ g5 V4 R1 u% @' l+ u5 P0 k/ J3 b8 M2 T
theback of your computer." . j, v- d) p1 \6 E* l
7 B6 m/ H* h( R- c. S& L再替我找下去，告訴我它有沒有確實插好在電腦後面。
( G* B$ U5 O5 z/ i# \# l! g* K/ O e& u6 j1 i
"I can't reach."
2 _$ [" V+ V7 T. b0 G6 Q4 l$ }( Z8 b) K) x
我搆不到。
! `1 K7 H- R: E7 i: Y! Z
. U# L, E' E$ b8 P"Uh huh. Well, can you see if it is?" 4 m6 O! E1 p l( E) Q v: I4 G
) ]5 H0 F& {5 _' M' d
嗯，那麼，你看得到嗎？
- B0 e k, l. ?3 {9 J, Z, K Q- P( V' z! U3 M
"No."
4 i# h/ n$ N# b, q
5 a% t0 A. {4 l; X- d$ S6 H看不到。 " J; e3 t3 q5 S, F: ?: j
/ ?0 Y: ]: C W6 E
"Even if you maybe put your knee on something and lean way over?"
$ k# K0 ^: J% n: g! \2 k9 \. X0 t- H
那麼拿個東西墊高，爬過去看一下？ ' b3 k6 q" {- H( n6 v
3 _# ?9 G6 G4 C1 v+ t5 J% @! I"Oh, it's not because I don't have the right angle - it's becauseit's dark."
P- U# V) i7 V2 a& ?" c9 `6 ]) }' p+ I* S# H% C
喔，不是角度不好看不到，而是太暗了。 ) i6 D7 m: w/ q9 d1 g4 }- r
' r3 }3 ~9 S4 K+ K
"Dark?" w/ }2 O9 t7 M" }. B# N4 z
7 b: M( P* J$ `6 q& i
太暗？
3 K# Z! P9 Z9 m/ i) z
& W' q5 h* b% f2 \( _2 R"Yes - the office light is off, and the only light I have is
" p; {. P+ k o6 j0 G
) {) x- P: D: [% v8 Ucomingfrom the window." % O8 Y" c5 ?; Y. T' ~" Y4 j; s
0 ^1 n9 p5 E4 N; i2 J- j j
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 / _' x, u7 K: d) m$ p
/ T7 ` d5 i/ \$ q2 {
"Well, turn on the office light then."
* g& b- [' h Y; u- d
& C3 {+ n3 j" N" Y) @7 ?( l! q那麼把辨公室的電燈都打開啊。
' W3 F- _: G& S E5 h
! F) L$ Y/ E3 j- p1 O7 i"I can't." ; B- A6 C' P. q9 T" l6 V( b
* ^; z1 W1 [. b' _# f8 x# T' V! ~" z沒辦法。
+ }" \. n6 K4 |$ s4 n# c
2 v9 A( B0 V# v" _& c5 m"No? Why not?" ' W8 T! k: x+ i- q4 }
. b% j- k& i4 ~7 W& v
沒辨法？為什麼？
0 z& Y6 Y# C2 F3 p$ r6 k/ G0 r0 G1 |7 `" M
"Because there's a power outage." - d1 r$ |# L9 ~8 ~6 f
/ |7 H" p4 _5 J* X& o3 Y9 ~; C
因為停電啊!
3 S3 k8 g- V( C$ D4 O. R% ?1 ?" P+ l' ~
"A power...... A power outage? Aha! Okay, we've got it licked now. 2 |" n- F- t( T& B c
" N, t H8 \; o, G: E3 L# mDo you still have the boxes and manuals and packing stuff 2 m1 N& A/ e: k3 J$ X% s5 J7 B
- d7 B/ O% _5 P6 n4 L( N5 }, D
yourcomputer came in?"
3 O" y$ t: u8 o' _$ D) V) ?+ A$ f( b0 f: w9 u
停...停電？&#@!(& ，喔!OK，現在開始打包， - D" q- U. _5 v; I+ K; g; D8 _1 Q# A
! M8 X3 A5 I! I電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
& j# ?& l# j9 T' y% h3 _6 `9 s/ G! S
"Well, yes, I keep them in the closet."
6 n. S/ z0 F; Q( I) n( T0 {% j+ l5 `& H* T5 J
嗯，是的，我已把它們收在櫃子裏。
' C7 H- V( O1 G3 x' U! G0 R+ l+ F5 `. y. t+ T4 z( I
"Good! Go get them, and unplug your system and pack it up justlike
0 B; ]. {: b0 ?( V' s% X
/ {+ Q" d: E7 M) b3 k8 \" c2 bit was when you got it. Then take it back to the store youbought it from."
$ u* b. }, \1 @, t0 B) v* V
2 J, W( S$ |. y4 B+ \3 }* @' X很好!去把它們拿出來，然後把電腦搬下來包裝好，
7 d" t! B' C. T p/ q/ F2 F1 p: D: F$ |/ v
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 * ]/ ]: B. Y% M( N
! z" I: X6 ^ ?
"Really? Is it that bad?" ; A3 @# V; Q5 |$ W
# ?( a2 l# w, b; F& q" n* `
真的嗎？是它壞掉了嗎？
/ \& f; b! Z4 F
$ [: j8 }5 \+ S F% b"Yes, I'm afraid it is."
. S, F- `5 |/ p0 |+ \" P4 g# z2 M7 S& V/ `+ s/ `
是的，恐怕是這樣了的。 $ K" U6 ?$ f a
0 K/ P$ ^6 J: M" K: y"Well, all right then, I suppose. What do I tell them?"
5 n3 w/ a% |3 x
3 M6 T1 T4 l2 K' N喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ + W5 Q1 b( h! E! `6 X: C
0 P9 }. f6 Z( h9 h% s1 [1 M
"Tell them you're too stupid to own a computer." 2 O# @5 n. x+ K! {" n# @
2 N8 b4 o5 W. K; R: m1 H5 J
就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
