Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ) N1 _0 p( G$ g3 E
; Q& `* h% z2 g- U2 ]"Ridge Hall computer assistant; may I help you?" 0 Y% g7 z2 T, [9 O! e" i5 h$ }
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Ridge Hall 電腦公司你好!我可以為您服務嗎? $ X, A# a& s3 s5 w, y& ^: T; D9 V4 o3 ^
' m; H1 l( Q% Q! L5 G: p"Yes, well, I'm having trouble with WordPerfect." 8 r, _; ~1 Q) q( h% ^; y$ m1 w2 ?3 m4 k' c
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是的，我有WordPerfect的問題。
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9 Y" D% q8 ^" n"What sort of trouble?" % v3 I0 e# Z, y: [# p( F+ s9 H
# }* I* K* [' t) X& j+ R1 N1 A4 k您有什麼問題呢 ?
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: b) K9 J- A; ]* s0 |& ^2 W"Well, I was just typing along, and all of a sudden the words wentaway." ' q% P) Z3 I$ h' l& p
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我剛剛自已在打字的時候，突然間所有的字都不見了。 5 I! e( ^) v* A
9 G1 H/ u5 v" `7 o' U; p"Went away?"都不見了。
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"They disappeared." & X+ a& Z4 H$ F" g2 K) _5 K, n( v
- v5 ^' u& H0 U$ S它們都不見了。
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! i# s+ [7 j7 M9 G" V"Hmm. So what does your screen look like now?" 0 `$ _: L, Q$ F& T) ]
) Y5 j: _! Y$ z9 M嗯，現在你的螢幕看到什麼東西？
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"Nothing." . @+ O/ i2 a+ g5 A
. p$ O1 y; r# S9 [0 E沒有任何東西。 , r( a8 G8 e" h9 |3 x+ l
+ o0 T& H- E7 N) n; t"Nothing?"
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* z1 L5 b, ]0 }: `沒有任何東西？
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. U( ?' J/ @+ x"It's blank; it won't accept anything when I type." # H a+ t$ ?, q7 W9 ]- t
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螢幕是全黑的，我打的字它都沒反應。
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$ H. F6 ~" E* s3 B7 e; R. V"Are you still in WordPerfect, or did you get out?" 1 s; q* k; i( W' M6 |& `
" Z$ d% b0 C- X9 ~( m+ p5 X8 F* T您是否還在操作WordPerfect，還是以經離開了。
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6 M Q5 t3 i* L& u9 Z"How do I tell?"
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( z2 e. B! P& A d% t% x W我要怎麼說明呢？
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"Can you see the C: prompt on the screen?" # `& L4 f" P3 T* B
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 2 f) J8 M% P% T
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"Never mind. Can you move the cursor around on the screen?" , X7 U) @ K$ Y: a0 H3 R
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." 3 A- o. h7 T/ z1 R t( H2 b/ n5 N
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 0 Z! i' a& b) O7 G3 C* s9 ?0 b
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"Does your monitor have a power indicator?" " y$ m1 e0 e0 Z
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顯示器上的電源指示燈有沒有亮？ ! G1 u2 h+ V9 D# u
2 ?6 @7 w9 C# \# G" e3 _"What's a monitor?" , q; h, N: M N9 q" h
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什麼是顯示器？
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. H% }5 J" B6 k5 W# m5 A"It's the thing with the screen on it that looks like a TV. * a/ v( c# |' n
8 Y z. Q& r2 Y3 ~2 h( x$ GDoes ithave a little light that tells you when it's on?"
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q, i9 W- s; b- B/ ?$ t6 B就是那個看起像電視的螢幕， x0 `; `, W' h7 n+ z
) B( W$ @8 u- w( s有沒有一個小光點告訴你它是開著的？ 3 O/ K( _+ R3 I; t }. a! A
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I don't know."
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1 l! N) D: v3 s( p& y! ]2 e我不懂耶。
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! U3 F! w; I( A"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" % h' f) n+ D# R* L; L7 n
: r5 Y( B9 D! Q7 I那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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9 [# c8 x z2 H( t/ v: q: y! b# P"....Yes, I think so."
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 6 o! j* g, k. E
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ! D. [& \3 o. D$ H
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"....Yes, it is." ' I8 }' w& O, I1 | B
: y0 ~7 R ?8 @/ E* q' a) V) z9 K有啊!
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"When you were behind the monitor, did you notice that there were ( ~# x6 ?! r: L( b. R
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." 9 h8 v' P S5 Z( ]! N
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沒有。 + ~/ V3 X- {' t8 c# A4 b
$ Q$ r5 v/ q+ J F9 L$ M"Well, there are. I need you to look back there again and find / o; j! P$ K% @( {/ b p! `
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is." , f6 o3 ]! R. i* Z0 E; U5 M6 i
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OK，找到了。
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# ^( c' R. h2 b" {# Y* G! G( H"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." ( S! A5 F' V6 C) ]3 E
% S3 M* z0 J+ Y+ N9 P再替我找下去，告訴我它有沒有確實插好在電腦後面。 ( V+ t1 G/ t# c7 M7 X' X
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"I can't reach." 7 z! ]" \: A2 x) ]
: z% @, r6 K9 c0 a: e* b我搆不到。
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7 a; \: ?# h7 S"Uh huh. Well, can you see if it is?"
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- R% R8 q& n' Z3 ~2 ~ b! D嗯，那麼，你看得到嗎？
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9 j5 ]- F8 V D9 B6 V* `6 m"No." 7 Z( X L3 s, @& d
* M& r$ I e& q4 ~) W/ q看不到。
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. J4 h$ ~8 v! L, p {"Even if you maybe put your knee on something and lean way over?" ' J. n6 d7 R6 ~- L
% u8 v3 i* }. C _+ M那麼拿個東西墊高，爬過去看一下？ - d( D: x- V* j6 ^7 l
/ z1 u/ U" w7 w5 _"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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. {, P7 e3 `9 P0 h$ B* h/ \7 |, j4 v喔，不是角度不好看不到，而是太暗了。 2 `. A8 i$ s) ]; o r
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"Dark?"
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' f. j4 T! o5 Z$ ?" @太暗？ 0 }* |9 r! u1 ~/ }, f
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"Yes - the office light is off, and the only light I have is
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1 Z- d. ^* E6 G- G, ~5 Tcomingfrom the window." # {9 }9 @7 a/ D# Z) v
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 ]' V: _5 m& P6 L9 M
% t: j, X0 _. S2 G"I can't."
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沒辦法。
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"No? Why not?"
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" w/ Q' d3 x# k& N2 l沒辨法？為什麼？ 6 b* G; }+ H1 r* ]0 U
" v+ L7 h% X, k1 G"Because there's a power outage." % I) K/ t" L. l! b" j0 W
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因為停電啊! 6 z5 K1 N3 I7 o1 h1 p
' U+ [3 p J4 ~1 T+ s"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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4 f# Q# Q, g& b+ [( P/ f6 Z4 Yyourcomputer came in?"
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( O" o( O# n2 G; ~/ J* m: A停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 4 t2 G. U8 Z4 c3 R% V9 i" Z) x
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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9 a- B' @. g& p3 z) D"Good! Go get them, and unplug your system and pack it up justlike
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6 J" X- M; ~5 Dit was when you got it. Then take it back to the store youbought it from."
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* ]/ d) {7 d4 _! T很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" 0 p7 r! m0 g/ W) G) l
& E8 w! I( H8 V0 s真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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/ k% x; _* p4 t"Well, all right then, I suppose. What do I tell them?" + c( p$ |% w# C$ L, q( W) w; f w1 X
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." g3 Y6 C# ]9 E
4 V. f/ p6 t/ n就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
