Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 2 Y% [& F' g- M) `# o% D
% i* C% t3 U$ j: [, l"Ridge Hall computer assistant; may I help you?" 6 h I3 L' M! \9 a% H7 v( h" w
% n0 Z3 H; l1 iRidge Hall 電腦公司你好!我可以為您服務嗎? 8 ]7 q$ ~- {9 D( n8 V3 K1 Q
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"Yes, well, I'm having trouble with WordPerfect." * A0 z$ w3 y& y/ {$ G
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是的，我有WordPerfect的問題。
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A3 \5 G" m2 I, N"What sort of trouble?" 2 m3 K4 Y* P5 J# @; ~8 l( \
2 P# b# u$ v6 w1 d. N1 z( o您有什麼問題呢 ?
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. C3 N# K, z5 G2 l: C# z! t9 k"Well, I was just typing along, and all of a sudden the words wentaway."
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+ G' Q5 f! g, R1 z, J2 R我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 & g0 o% p \" o! i
6 u$ W+ H4 [4 `' c& P"They disappeared." 0 m* l |, N, M4 Q, ~9 O, s
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它們都不見了。
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"Hmm. So what does your screen look like now?" # C* R/ S$ _ v8 P% z; z. V
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嗯，現在你的螢幕看到什麼東西？
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3 ]& P. @" B) R) u3 Z/ X"Nothing."
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' c" n/ T# G5 Y- B3 a! \沒有任何東西。
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( w* f7 e1 s1 z3 o) H"Nothing?" ; T% R' |. ?; y; j! u5 C2 v" p
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沒有任何東西？
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; i6 T' |; I( }/ T: P g m"It's blank; it won't accept anything when I type." ( m5 d. L8 \: |$ `2 j- k4 i) `& s! M4 Y
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螢幕是全黑的，我打的字它都沒反應。 ) b8 |2 u; n8 ?8 P9 R' u5 ^
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"Are you still in WordPerfect, or did you get out?"
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! t0 m% q( i( T M3 o# k. B您是否還在操作WordPerfect，還是以經離開了。 ) B0 r% j" K" O) Y! u. ? N- |
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"How do I tell?"
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B& Z/ {3 b. X. m& V% Z" u我要怎麼說明呢？ / b8 o" i( w3 X/ w$ o) ]1 U
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"Can you see the C: prompt on the screen?" ) `" b3 K7 n* |( `1 i% f
. N% i: U$ j/ d9 ?/ K你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" 5 M9 G, }0 z, x4 f5 `/ d( F2 z$ |% o; @
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) # i" w* e, i4 ^/ n. c
. o3 G+ g+ c+ v1 k) ^) B2 u' a' z"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." P/ h& C4 {" p! K7 S4 B& y. x) H( i
) d5 P4 m( ], i# j* j( l0 U螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 ! H4 `3 N; Y" n) p% ~2 b* @
8 e+ Y: M: k% v% x) b2 w! q"Does your monitor have a power indicator?" ' A5 d3 e2 ] u' {" V
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顯示器上的電源指示燈有沒有亮？ , k; ]/ s# h+ L! }$ h9 g! ]
" M% z$ a5 P1 S"What's a monitor?" & i3 i* J. j2 A8 m3 v
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什麼是顯示器？
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4 i+ U5 Z: i) K8 i# Q. l- p6 D"It's the thing with the screen on it that looks like a TV. 2 x% H& H6 e1 o# v9 {
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Does ithave a little light that tells you when it's on?" 4 {8 Z/ ^9 p8 r1 R# [
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就是那個看起像電視的螢幕，
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% I3 b0 E- t- F* e$ o& e1 p: `! n有沒有一個小光點告訴你它是開著的？ # [3 j( T4 B- u7 g |$ ~
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I don't know."
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我不懂耶。 % {9 `7 T: @" c: A' _: _+ u x
& `, h! E3 Z2 z- `! V"Well, then look on the back of the monitor and find where
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# q# W7 x/ |0 v# Bthe powercord goes into it. Can you see that?" 5 E' q/ V m. q2 z
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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1 i+ j, L/ v j2 {8 k1 k0 n7 g"....Yes, I think so."
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. B6 B! I, |0 N( W3 \: A6 P0 g9 E是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." . G$ Y5 D2 ~: X- o2 Z. H# N
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 5 B$ K& U. K0 g$ L* o7 p
. ?$ o, t7 K6 n5 X9 W8 [& Y+ x: e" W"....Yes, it is."
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有啊!
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ , h L9 Q; n" i. J% T: s9 S
+ D/ z( U# k/ I/ W"No." 1 F# }# x) @( M: J5 W: q: ]& \( {
4 m; R* H, l. E( G1 ~沒有。 Z" d8 P# r1 y5 }, V
4 M& d+ E9 S7 z"Well, there are. I need you to look back there again and find
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is." % Z J( C4 P8 ?' |1 ^$ C
: V% ^/ K0 j. p( a) U7 fOK，找到了。 4 {8 g3 V0 K0 f7 g
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 9 t; Z2 |6 @% i2 z
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"I can't reach."
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我搆不到。 % t& ^$ B9 W% G* Z9 ~4 p- g0 q
( o o) f7 m3 V+ i: q/ ~" g"Uh huh. Well, can you see if it is?"
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8 t# u! B% s! j% R嗯，那麼，你看得到嗎？ : H5 v5 X i0 G
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"No."
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看不到。
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"Even if you maybe put your knee on something and lean way over?"
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0 V6 B, k2 P* x* H% M1 D0 d' o3 m那麼拿個東西墊高，爬過去看一下？ ! _5 U7 X' p. e9 f$ ]% o
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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" J' t& o* G% L* t喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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太暗？
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"Yes - the office light is off, and the only light I have is
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7 ], K& l) `" Z9 O% Z0 w5 u' icomingfrom the window." & r1 A l- @6 S" J
% P! m, W7 N1 G. J) Z' p0 w是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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$ V/ Z9 i) L/ B) T"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 4 I N9 V4 y/ y7 e3 f/ t$ L
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"I can't."
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4 k, {4 d9 b( C) t$ J& b沒辦法。
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; a( A, N( e: H/ @$ X"No? Why not?" ! |( Q/ I7 {7 o* D* b; u* _
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沒辨法？為什麼？ / V; A- z. P4 |4 D8 M
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"Because there's a power outage." " h' ~8 K* K1 Y
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因為停電啊! 1 @2 e+ |6 P6 s
( i1 X% T: ~" N- C"A power...... A power outage? Aha! Okay, we've got it licked now.
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7 Z8 [( n2 A- t: {) G oDo you still have the boxes and manuals and packing stuff 2 Z& P" t+ Q" q# `1 n. W% ?+ d8 _
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yourcomputer came in?" " c2 [' S4 x7 T% }7 u* [2 g
3 d* `# h1 H$ G, t0 j3 j8 {7 m停...停電？&#@!(& ，喔!OK，現在開始打包， + G. c/ y2 Q, E- J4 T2 K: c) q$ q
6 u$ H: q2 f, j3 m' x電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ / F' ]4 e, t0 o
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"Well, yes, I keep them in the closet."
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% g* V# [3 w( }; E& ^% c( b5 j嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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3 W" S8 B& j; V8 i+ W8 K很好!去把它們拿出來，然後把電腦搬下來包裝好， - h5 p2 X( D/ @8 {2 F) b0 J f
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 & ?4 \! k" T( q
' h7 [. m3 h6 @# D"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ ) q5 y- q6 S$ H2 l
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 - c! [) Q, g2 Q; B5 _5 w
2 r8 ?6 J# _; C, V"Well, all right then, I suppose. What do I tell them?"
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; X/ D+ k; k2 t: F+ J4 |喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 4 y0 c( V- ]2 s3 h" a
2 i$ k/ w/ `: d1 W"Tell them you're too stupid to own a computer." , v0 Z" W o/ W
, O7 N% ]. [6 m就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
