Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 5 ^9 A# F9 ], t. }6 {4 w
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"Ridge Hall computer assistant; may I help you?"
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* i- d9 s {. w$ m9 J RRidge Hall 電腦公司你好!我可以為您服務嗎? % m T; U% K& t7 W/ v2 F+ @. Z
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"Yes, well, I'm having trouble with WordPerfect." h; O* e$ a' s" Y4 w
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是的，我有WordPerfect的問題。 4 S7 g: g0 L0 e' X
' P: R( Q6 Q2 E' J3 d/ X"What sort of trouble?"
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4 _$ P L# p9 c) i1 `" z您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway." W7 X, D! U6 X+ I, j
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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/ G6 x4 |/ B0 k ?/ C"Went away?"都不見了。
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) F4 i; p' Z. j) Z6 M3 B"They disappeared." % D% ~$ ?9 E8 y+ F0 _9 |
( ~# D1 O; P: L5 t+ x4 }它們都不見了。
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9 B8 E/ L5 q3 b"Hmm. So what does your screen look like now?" 2 @" ^- y: Q1 W1 }
N2 \* i) [, e- u嗯，現在你的螢幕看到什麼東西？
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% U, K- D; o/ a1 G0 i2 Q: ~"Nothing." 6 l! ^& |% y1 M4 t2 p0 j
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沒有任何東西。 ' i5 b C R l0 k1 y. L
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"Nothing?" * {" E, i, h* k( Z$ |/ B
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沒有任何東西？ + ^0 p& W: @% b# u- [
, q) b9 {) P: D% N3 f4 p9 d"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 5 r1 e2 ?1 P2 |5 h9 f
% ?" ~' n% d0 u. R"Are you still in WordPerfect, or did you get out?"
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5 `' P9 }3 i) K您是否還在操作WordPerfect，還是以經離開了。 : N( D) S/ h, F* U
. s+ M+ y }1 k" H) k"How do I tell?" * B$ c5 H& \7 I/ t% |: l& Z, E2 ]
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我要怎麼說明呢？
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. H- e7 _4 I& T2 m( m6 }4 c"Can you see the C: prompt on the screen?" + h3 P6 a M* q* B& `% e
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你可以在螢幕上看到 C: 的提示符號嗎？ 6 H7 p1 K& n6 G9 _
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"What's a sea-prompt?" - I( L) e- B- }
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) / @/ r9 }/ V0 U& v- q
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"Never mind. Can you move the cursor around on the screen?" 0 x; O- [+ |, c( c' ~2 ~
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不管它了，你可以看到游標在螢幕上嗎？ : R9 g# L+ f8 n0 O
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 9 v) w6 P. D9 a( r- T
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"Does your monitor have a power indicator?" ' y2 a3 d) @- z L+ P( B: V1 K
7 g0 T7 t1 e! h顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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+ Z- A- u6 z) l什麼是顯示器？
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, X' o, T, ~- {7 O2 b, G"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" + n; B2 P4 i3 ^3 x T* c/ [) o
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就是那個看起像電視的螢幕， 2 A9 P Y" Q( M: t! s
% d# H1 h- e4 A& {# H4 W( I有沒有一個小光點告訴你它是開著的？ , l q" g3 `( Q: _* g
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I don't know."
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; U0 l' e; k- [1 M# [我不懂耶。
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"Well, then look on the back of the monitor and find where
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" l g6 T" ^ r4 Sthe powercord goes into it. Can you see that?" 3 U0 g7 b8 {9 ~* S
9 a; ?) o2 E; O. j" V. C那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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! w' c% X4 G+ I2 e- g3 S) m+ V! M"....Yes, I think so."
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/ S- `! r! G3 Q是，我想我看到了。
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! s( v5 b% q( D( k"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ , j! K$ |% e& C. N9 T
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"....Yes, it is."
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8 U# t4 L8 u4 k0 q0 a" F) N2 X有啊!
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"When you were behind the monitor, did you notice that there were . A+ V t, Y% E' b O$ i$ r& O3 y
& V9 Y4 ~. |& D' htwo cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ H- w( d$ Z. O+ v4 {4 b% Z5 r' d; u
5 v. z4 u! Q+ t" g: n"No."
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沒有。
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"Well, there are. I need you to look back there again and find 4 h2 _- a# I% Y* \1 M8 R+ [
) { R9 C2 i# ~theother cable." 7 w) ~7 d$ [# p+ S) h7 m
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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OK，找到了。 3 K; U* l, I# n
% v" H# c" _/ _9 {"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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4 ?# j; y# b: N( D9 j' z再替我找下去，告訴我它有沒有確實插好在電腦後面。 : K; S# c+ h; W, a/ @
% ~4 N2 L( f7 ?; r"I can't reach." % T/ q1 h9 [) _2 g8 ^( Q( {: D
7 W I* B) A- |$ @我搆不到。
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2 c/ s. C1 n7 T0 C1 X! g"Uh huh. Well, can you see if it is?"
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. v9 @- }# B$ |) X" A) e% n% i嗯，那麼，你看得到嗎？
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"No." 9 G! a+ I+ D, ` k2 l( K. {
7 O7 U1 R6 t4 r1 h( Z看不到。 6 C# z* f9 \/ E& q% w
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ - g* F, Q/ Y8 R$ u4 s; V8 H/ w
7 U* s6 _8 J/ H k# g"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 : u+ F( v8 P c8 M3 p4 G( }1 Z
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"Dark?" # [) m0 |! }& \+ U
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太暗？
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"Yes - the office light is off, and the only light I have is 3 a& m, V/ ?7 \
; [$ f! C8 |9 [/ \5 T. V9 @' acomingfrom the window."
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+ Y$ r( v* |8 o' e是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ) s: B* |/ Q0 ] t, g# G
% m8 |$ N9 L# e; u) q: S4 ^"Well, turn on the office light then." " h9 `6 o, H1 \7 ?! a
- x8 A8 K3 Z& g: A4 p9 }那麼把辨公室的電燈都打開啊。
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: V3 Y1 A- S+ P2 `"I can't." 5 |# u7 ~; C4 C2 l9 ]4 t: O
4 \6 K/ G* J! y/ x& d/ D沒辦法。
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3 b, v2 d2 q: g, f# [* ^"No? Why not?" ( j$ S9 z2 [/ j5 h
" d. b! [5 a) n; h, p沒辨法？為什麼？ + a" Y6 _2 M- {6 M c/ }
! W7 V+ S2 P; W% n( W" Z"Because there's a power outage." / P- u* C" Z, \
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因為停電啊! & G& g. G. p! X
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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" c$ f n3 _7 T' wDo you still have the boxes and manuals and packing stuff ; ]: p8 u, ?: u- `) y! O1 Y) i
* D6 ^$ d0 S1 E" Z# m/ f! A3 Ayourcomputer came in?" : A: u+ Z" \% S: I4 o l2 L
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停...停電？&#@!(& ，喔!OK，現在開始打包， + h) N: t6 S4 v( C- |
Y% q2 s; ~( ^. B3 }+ ?) b; J; R7 P( l電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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3 @& R& w4 @- C! J7 ]; H& G$ B"Well, yes, I keep them in the closet."
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' ^( T: \! G) I1 M嗯，是的，我已把它們收在櫃子裏。 8 l; i/ M+ Z' g* d5 g
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"Good! Go get them, and unplug your system and pack it up justlike
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; I) d, S2 A/ V$ g) zit was when you got it. Then take it back to the store youbought it from." ! C4 s7 x# p7 j3 Y
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很好!去把它們拿出來，然後把電腦搬下來包裝好， - w- o, _. J* s2 }2 _( F0 v& V
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 1 B2 e8 {, c" G( z( Y, O
5 \6 Y2 P+ _' s( q"Really? Is it that bad?" 0 y- y/ n0 h/ V3 i
1 x: a7 y2 v4 A4 `" i4 m. g真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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$ I% X, ]& T5 h( t, D+ j是的，恐怕是這樣了的。 7 V: L* R4 p- [) j
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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% o% u/ l0 m8 C p6 _# S" o就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
