Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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+ U% `" t i0 T" \" z# T. E3 c"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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6 A" T7 d1 y0 t"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。 0 ?0 j' z- r6 G* q7 z
8 J5 `8 K' s; A' }8 p- m M"What sort of trouble?" 3 }$ k" N& M( s* Z' B7 i
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您有什麼問題呢 ?
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' F4 P/ o( D" u$ y0 f9 [6 o9 `"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 1 v6 R7 I4 q8 b$ ]5 o
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"Went away?"都不見了。 : h/ ^6 `: c9 O7 h; E p& E3 i& a
, ^! m u" {8 m" T9 G- q"They disappeared." 7 }. `* g) M8 i' F( ?' C
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它們都不見了。 ) Z' e0 B3 X$ m7 J
8 r, j- |& t* R M"Hmm. So what does your screen look like now?" ! p* }4 ?% V( |& Y: J: a
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嗯，現在你的螢幕看到什麼東西？
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' L9 B' ?8 V4 y. h8 g"Nothing."
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沒有任何東西。 % m4 A/ i6 B* y$ M9 p0 x1 u8 t
/ s1 A% C& n8 z0 k"Nothing?" ( T7 P1 k+ L1 W4 ]
% T( h7 o1 Y8 ^" W0 s沒有任何東西？
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"It's blank; it won't accept anything when I type." + Z7 l, j0 m! L
# I- U! P. h! s螢幕是全黑的，我打的字它都沒反應。
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0 O, ~& a) V8 l' a, I"Are you still in WordPerfect, or did you get out?"
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# A: B' b: {8 A5 _$ y您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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+ s, U; z8 K! \# ^6 B. h$ Q) l2 ]我要怎麼說明呢？
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2 c9 H \7 A/ B4 e"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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& O6 W1 b0 `/ j5 q3 p2 m什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 4 t( ?7 u1 V; Y& \) S2 w
% P w+ x, o" |. E3 S" u' _"Never mind. Can you move the cursor around on the screen?" z1 a- L( N8 X
, x* |+ O& t2 q) Y0 u5 E! Y不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." / w; |+ d7 v. |6 [
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 " R" J) u) R0 m# q. p
7 K; Y1 H Q, x5 \) F8 t3 c1 r"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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' p5 y* ]; k7 b9 t8 b3 X/ O1 s( t"What's a monitor?"
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2 U+ h' D% C- n9 U1 J什麼是顯示器？
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# v& X; u+ |7 b n' U"It's the thing with the screen on it that looks like a TV.
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% x- N6 y5 i: ?) f5 K" D. QDoes ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， 0 A6 E, {5 n7 J# T
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有沒有一個小光點告訴你它是開著的？ 1 v! V3 w4 Z( O( n1 ~
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I don't know."
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我不懂耶。 / ]* Y$ b+ L& Y1 ?
. I" W9 U' W. M7 i"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" . L8 h2 w8 |' A& J
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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9 f- c: v0 E8 k2 d"....Yes, I think so."
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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5 L) N9 E& h# B- Q( o"....Yes, it is." 0 S9 w( b* f1 s P* a" h
$ l6 q' w* j: p5 S有啊! 9 G5 O# f9 }. ?+ J% ~7 ?1 ^
+ y* c% I2 j$ t8 a4 W% x) S; b"When you were behind the monitor, did you notice that there were
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& k+ N7 ~) \2 [- S: i. D2 D5 r) i0 otwo cables plugged into the back of it, not just one?" % h! ?4 t6 q/ P$ r
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." 4 s6 i4 R: E: K6 K6 I/ A7 N
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沒有。 5 d9 J6 F B% s: ^
) ]4 m. q0 u5 z' I"Well, there are. I need you to look back there again and find
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& c& l8 _( ]- N- @, j& [" T9 Btheother cable."
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* ~' m( b3 K) b7 D, R; s; _( {就是了，我要你再到顯示器後面去找另一條電線。 ) H2 b: _/ M, c0 F6 }) J! m4 p2 S( l
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"....Okay, here it is."
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OK，找到了。 : \' n) d* a: d2 q7 `
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"Follow it for me, and tell me if it's plugged securely into
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- i+ ?/ v' F; U0 W# Htheback of your computer." . k N5 Z0 ~+ @$ B' T4 G
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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: r. ~5 M) Z9 K"I can't reach."
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5 g* D2 @8 K* }( p$ q9 a- E我搆不到。 9 @; X! ]9 V1 j0 _1 h9 r0 Q! \- X+ J
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？
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2 C7 |& V' G2 H+ g"No." ! n: Z" M+ \7 V" w* C) \0 R
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看不到。 1 ~1 s$ ^* ` H7 q- e- j& n
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"Even if you maybe put your knee on something and lean way over?" " A* F/ L$ x% @1 e
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." - K* `. I; A U9 k2 B/ _1 `0 v" F
/ G5 [6 B( |1 P! v3 ^. X5 T喔，不是角度不好看不到，而是太暗了。
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"Dark?" $ g; C( t6 q+ u( A6 J$ y* C
) y& P! C x. x; J' z太暗？ 4 l3 k" a- ?, o: k$ Q' u) V5 T @
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"Yes - the office light is off, and the only light I have is ) J# W) j$ U4 X& _7 t0 _2 _3 t$ @
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 : L- q K( c# N9 H$ U
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"Well, turn on the office light then." 7 m: O" j6 V( t( W
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那麼把辨公室的電燈都打開啊。 7 ?; f0 }0 o# W/ x* t. z
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"I can't."
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沒辦法。 / c2 K6 {+ R2 C7 `3 W' s( f( k7 {% P
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"No? Why not?" ! Y: P# _/ j% i3 {2 F
. c' Y& ^/ g; C, t+ q沒辨法？為什麼？
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"Because there's a power outage."
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8 R0 i1 E/ R. ?/ y+ z因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. # E" {) M. c0 H/ g6 l4 c
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Do you still have the boxes and manuals and packing stuff 3 T; Z" t2 `* e* `( F. H6 W
" o- c7 \% U4 Z: syourcomputer came in?" ( U4 S; Y. {0 d a c S
$ N' P! ]# f" H) v! z停...停電？&#@!(& ，喔!OK，現在開始打包， ! W; ~* i% ^9 O# ]: t: O5 E4 ]0 s! p
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." - m7 [; H8 E/ T. J, y" f
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嗯，是的，我已把它們收在櫃子裏。 ; n( H. f2 F* m$ E
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"Good! Go get them, and unplug your system and pack it up justlike 0 T9 e/ f. c7 h3 a- z$ R% _) t# d
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it was when you got it. Then take it back to the store youbought it from."
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M% B" Q. Y0 o1 T. I很好!去把它們拿出來，然後把電腦搬下來包裝好， % p4 \ u! D" N' y
" J: |, t) }/ E9 w7 g/ o就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 - ~- K, {1 F- v' X
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ * G$ _2 t1 T' W! L& x6 Y( Y
L( l* P# K1 y9 w5 ]. K+ L"Yes, I'm afraid it is." 0 i- @7 u9 [; {4 d
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是的，恐怕是這樣了的。 3 q! D7 Z$ ~# v: w5 \, V
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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7 r1 {' v* ^& P% D4 m) Z9 Q"Tell them you're too stupid to own a computer." ' E0 v8 u% C0 s$ O# o
$ O3 b3 ]7 R) {7 ^9 f就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
