Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 " [: u4 |; E0 D d4 v% S& _6 [: h
: b0 f8 B7 O" k- p! a9 d u"Ridge Hall computer assistant; may I help you?"
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* e4 \/ j! c% i2 t9 K% iRidge Hall 電腦公司你好!我可以為您服務嗎? ( W1 K: m7 I' T* A$ [
& L8 }$ `' Z, ~8 I' E+ X2 N"Yes, well, I'm having trouble with WordPerfect."
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) g( |- b. c4 H# M L, D; |是的，我有WordPerfect的問題。 , l: ~: ~' R4 n! u ~
- k: \/ I" M" w* z: D' Y"What sort of trouble?" 9 e: E0 p; k$ u& q! ?
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您有什麼問題呢 ? : a e2 e d, L. C9 d r: ?& e0 `
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"Well, I was just typing along, and all of a sudden the words wentaway." ; [: O( |: P6 ^
# m! i: d9 |: j) Q! C% y我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 3 [* a8 L2 U8 _, g4 P! w) Z1 f8 t- l
/ m. g3 d! d& A5 @9 S"They disappeared."
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它們都不見了。 ( V( U( h& a" t
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"Hmm. So what does your screen look like now?"
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* R5 z p0 n: R9 G- q/ ?% z嗯，現在你的螢幕看到什麼東西？
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"Nothing." # U$ R4 z) ]! h6 W2 }+ K8 f& b
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沒有任何東西。
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( N. Y: {, E' J4 Q! Y: W"Nothing?"
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沒有任何東西？
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6 @! C1 O- {/ x; y7 S0 D"It's blank; it won't accept anything when I type."
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8 G" t2 [ ]/ l M6 h2 l螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" 5 p& E; _! k P) k% b$ D' z0 j
- f+ S, J3 \$ @" h* g/ u# `( e您是否還在操作WordPerfect，還是以經離開了。 % g$ j( K X; U$ g w; V: h9 e+ c
2 c, n7 _ l" v: a"How do I tell?"
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7 [7 G8 P3 i' l8 x2 i我要怎麼說明呢？ 1 D' X( C3 Q5 A, R* y
# D5 v6 H3 V$ a5 H( Z"Can you see the C: prompt on the screen?" + V0 A3 m" H% E3 x
/ S4 V7 N+ H( z y V& v你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" & h1 X; Z, p7 t& G$ f
$ F# c+ p' L" g4 k什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 0 o) V2 U$ T+ w# |
* g1 V% e) [6 ^"Never mind. Can you move the cursor around on the screen?" % r! G/ ~. P: c( W5 B* Z! U7 X
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不管它了，你可以看到游標在螢幕上嗎？
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# N7 L0 s: s+ U. l"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 . q$ H8 @) w! c
. B9 b$ y( q0 D. N"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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$ s' K# x+ |9 h, x0 |* h- w# @"What's a monitor?" 8 t1 a& H# m1 t
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什麼是顯示器？
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7 W/ O/ d% w$ v1 F. J |' @( T! u"It's the thing with the screen on it that looks like a TV.
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/ U! K+ z& l" k3 f8 T$ t; LDoes ithave a little light that tells you when it's on?" - U9 ]( `. `( d# X( I+ X
/ m: \. @1 \7 [, m, u; d. g就是那個看起像電視的螢幕， 2 K; C" ?; H& n- L Y! b
& N0 C/ u( L) N3 o# X' m% Y有沒有一個小光點告訴你它是開著的？
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: ]2 v" E$ D1 Z' [I don't know." # i/ n- J# h- z% E& Y" e
. @$ ^- e+ x" f+ P* m: ]我不懂耶。 5 _; \% ~% D9 M/ R' P
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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$ Y5 J% a3 c; z" [6 }那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." & T) h* b& l) A N) P/ {
t( m5 V( L) w+ }3 M是，我想我看到了。 , ~! L' [. s) O
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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+ Q' Q# y2 T' B# e M$ s, E7 F太棒了，沿著電線找下去，看它有沒有沒插在牆上？ . |, l) u3 q8 n+ i8 T
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"....Yes, it is." 2 D; ^- h0 M, I
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有啊!
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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9 R' w, U" [; w你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ $ v8 p4 J9 a5 S' W+ G4 ^3 S: H
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"No."
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沒有。
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"Well, there are. I need you to look back there again and find
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d" T$ T' Y5 i9 Z& [5 {9 Ztheother cable."
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) W1 W6 a1 s& |3 k! \+ G, X, p" t就是了，我要你再到顯示器後面去找另一條電線。 ! `2 e! a V1 Z1 i, R, W
; Z, W! e' {& Q"....Okay, here it is."
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# b. g! \: x9 C! L6 S1 {OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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?6 z! B0 f3 R1 R% [- x5 P"I can't reach." 3 ]8 F, [: ~: x6 ]. o! N" O
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我搆不到。
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' n6 \7 C% E, }2 I( H"Uh huh. Well, can you see if it is?"
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) O9 t5 r+ l( ]2 n) t; K嗯，那麼，你看得到嗎？
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b* V: v. z3 p! P! V"No."
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a. }9 ^8 [; f) _* b* L" F7 i看不到。
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"Even if you maybe put your knee on something and lean way over?" 0 K% U5 q2 Y2 o8 ~9 ` G9 |0 c. d7 {
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那麼拿個東西墊高，爬過去看一下？
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5 x: r+ B i- @0 B% {"Oh, it's not because I don't have the right angle - it's becauseit's dark." ( j( h2 \# K; _( M
9 }/ J, Y1 U- P9 H喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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7 Y- h L* Q- Y/ s* A! i& D" E太暗？ 5 i" }9 b$ f1 S% y% M; [9 R/ j k
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"Yes - the office light is off, and the only light I have is # D9 J! `9 `0 w! F' v* @ T
1 l# b, ~' r8 xcomingfrom the window." 9 L& f4 |1 S/ J9 L9 g
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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8 x8 T r$ N3 } [2 E4 q1 V; v- C"I can't."
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沒辦法。
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6 J) R6 F4 x& D8 Y) y7 }"No? Why not?"
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沒辨法？為什麼？
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"Because there's a power outage."
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: U$ d% L) R; I9 D* Q* f因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. s/ b5 t! L4 k+ B
9 S7 S' K0 F- eDo you still have the boxes and manuals and packing stuff
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7 f: Y ]! R# w- lyourcomputer came in?" # v3 S: E8 X$ c9 Z0 F5 r; L
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停...停電？&#@!(& ，喔!OK，現在開始打包， ' P- t% o# T9 c3 p2 I! z; R/ {
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 + c# `) m, n0 M$ ?8 L
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"Good! Go get them, and unplug your system and pack it up justlike 3 O* I3 G" T, V4 z
0 r7 i7 \) Q* L2 ~& ]it was when you got it. Then take it back to the store youbought it from."
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6 v8 L9 e9 z% v3 x1 m" C0 `3 g% ?很好!去把它們拿出來，然後把電腦搬下來包裝好， 7 W1 v9 f( x0 b4 O- b% y7 _7 O0 A
9 }! L: H" x" R0 q6 H& [# y就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 / j$ N) @) [0 U5 V" D
; T, T& _6 N4 {) R"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ / Z5 v7 g* \; e( O- ^
; _) _/ h, r x' s4 x"Yes, I'm afraid it is." : S* I( d n8 w. _ R# J
/ A% o7 |2 u* s. Z6 h' K是的，恐怕是這樣了的。 7 V4 U' W. p' Q- ?1 O* `# K
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"Well, all right then, I suppose. What do I tell them?" ) v X* M4 ?8 z" |8 Q# R
( [) g p8 H' O) h; g喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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, ~4 }$ ?. b4 \( {就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
