Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 - S; k, Q8 ~ ^9 ~+ ?5 k1 e1 r
2 M* K+ E' \& p7 O"Ridge Hall computer assistant; may I help you?" 8 E2 p- W& L( ~
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Ridge Hall 電腦公司你好!我可以為您服務嗎? 2 E7 O/ x0 s' @) u8 R( t
4 w) H- x& |8 `* }' C"Yes, well, I'm having trouble with WordPerfect." 4 I! x, Z- a* E+ e, d4 r6 s
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是的，我有WordPerfect的問題。
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+ |0 Z) K4 B: ~6 z) L"What sort of trouble?"
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) ~4 e/ ~4 B. i3 ]$ n您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 ! L+ Y+ k% e0 f8 v. |4 v' s
2 n& t" L* B/ i4 n"Went away?"都不見了。 % A2 F0 l: H+ v1 C r( P, U9 w- F
4 V( S" k: }) i5 @"They disappeared."
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它們都不見了。
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"Hmm. So what does your screen look like now?"
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# C7 i# S# L+ R9 d嗯，現在你的螢幕看到什麼東西？ $ w, G( b1 m# a: o9 \5 ?
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"Nothing."
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* v0 e6 d% X k$ ?沒有任何東西。 . u z- n6 d7 a" D/ }( |
: _8 ~, H; d* g4 u' k3 ^: {6 c2 `1 s"Nothing?" : U0 H% k( e% K& V% z4 U/ g4 o
6 p3 W; p( M; P1 S8 m3 H- Q沒有任何東西？ ( S* H' R2 c( U9 ?' ]
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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- j4 v* @. y* ^. f"Are you still in WordPerfect, or did you get out?" 5 t$ e. f1 A0 [# ?, l. \
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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) r, r1 G: }! n0 ^: d' x我要怎麼說明呢？ 5 s) V* z7 Y- h4 o, X
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"Can you see the C: prompt on the screen?" & _# W& P. F" B7 `) H, D3 T* S4 x H
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" 0 ^* H2 ~. p8 c0 w! {
$ P: p6 r7 N A什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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, H+ r# i O0 e3 u \* ^( D"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." & c) E( x& i0 b6 I/ o0 D6 j
7 V$ L6 u/ f, z+ m' ]7 o2 ?螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 " t/ L2 O8 Q" r) E, I
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"Does your monitor have a power indicator?" ; r f, F u5 d" g, t! L
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顯示器上的電源指示燈有沒有亮？ - }# R. W% k( S% |1 |+ K
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"What's a monitor?" 3 Q- {& ?6 n6 r" @
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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, V9 Q$ i$ c3 E" c7 c+ MDoes ithave a little light that tells you when it's on?"
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# w9 E9 D9 d' N8 Y+ h: K就是那個看起像電視的螢幕，
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4 R4 R# F4 z1 d6 a8 y有沒有一個小光點告訴你它是開著的？ - h6 k0 n& I. B8 X5 y
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I don't know." $ G' Z9 S& Z. }) L- D
! O0 ^& ?$ X6 _2 @0 \6 Z我不懂耶。
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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c! D3 ~% p1 I3 \; @1 [; D" O. S那麼，你能不能看得到顯示器後面有一條電源線接在上面？ $ i1 ]7 o) B2 z9 `7 s
3 P3 i$ d/ K3 `/ ~"....Yes, I think so."
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2 {9 Q' Q& t+ Q, ~是，我想我看到了。
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7 a- m- @7 o$ b8 `! a; E( x"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." # g) N4 u! v' x! \) k3 w8 C
7 N8 `; F- {, n+ O太棒了，沿著電線找下去，看它有沒有沒插在牆上？ , \+ B: u# |7 B! {
7 e0 C0 I2 [% a8 G. A& j+ L"....Yes, it is."
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有啊! 8 N" n# G$ L- c. M6 T2 X
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"When you were behind the monitor, did you notice that there were $ `; F2 H d z9 m, V* M) f
+ g2 L/ ]0 G4 O/ xtwo cables plugged into the back of it, not just one?"
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" ]' r- k4 M& k- N# Q& h9 w你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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9 }2 D0 D7 P$ n' X. u9 u沒有。
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"Well, there are. I need you to look back there again and find 2 k8 Y' M2 z* u1 O* B- ]
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theother cable." 8 @0 Q% k; H: {$ V9 d C
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就是了，我要你再到顯示器後面去找另一條電線。
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3 _+ d3 [4 l' R# h7 K* F& n"....Okay, here it is." + J2 S4 O1 Y4 t3 a5 J. ]$ a
$ u6 z! D- O( Q6 P8 F4 MOK，找到了。
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+ ^" @3 p) H6 x: E+ `"Follow it for me, and tell me if it's plugged securely into
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( f9 O% J; z w3 {theback of your computer." 2 {3 q. b; h& R: W# H1 R
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 ( q+ U, V& t! f
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"I can't reach."
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我搆不到。 , j' A: Q+ p, ? B" _, c
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ * a) a! P3 E+ W2 M7 C
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"No."
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看不到。 . g8 Q% e3 e+ p) U; Z! L. D1 ]* U
5 p8 W" U4 `. c' n& U0 B"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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8 h& Z0 n# ^( H( C/ W3 r2 @7 W"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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* n1 `8 x+ [# p5 D* H太暗？ % n6 {3 o" \$ z. x, O* s
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"Yes - the office light is off, and the only light I have is ) U( ?) g) q: H. P6 b% _8 v3 z
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comingfrom the window."
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* s1 `( Y& ]7 u# b" l2 H是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." * C) U, f* n: X! K; O
! P* g2 x* o1 Z那麼把辨公室的電燈都打開啊。
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5 Z! Q, w1 _8 ]; O* U% d0 _! Y% ^"I can't." ( |% k; I9 \; I! s
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沒辦法。
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' ?& J3 ?" p2 t( f"No? Why not?" ) a' \$ @ t+ \$ A0 S& j
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沒辨法？為什麼？
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"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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0 Y; ?* C2 f* {, w% BDo you still have the boxes and manuals and packing stuff : Z3 A! U S6 j- S, ]
5 B. b) l# M1 Q9 G) a+ p4 fyourcomputer came in?" . ?- o# U& J+ G( B$ V" y8 ?+ T6 l" T
( V& E m' U# y* |: q5 V) ?停...停電？&#@!(& ，喔!OK，現在開始打包， K" }# C9 I! Z- o2 M! O
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ % m2 j! C( n+ ^5 f6 X- w) u; }- N1 ^
9 S( p- p O" x% _"Well, yes, I keep them in the closet."
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8 l# r6 r' ]+ B% n嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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. k" [. P, B* p+ E+ ~5 t. }" ait was when you got it. Then take it back to the store youbought it from." 7 R7 L1 K. V: L7 b- ^
& Q- O) }' R% u8 c/ [' J4 H8 p很好!去把它們拿出來，然後把電腦搬下來包裝好， + Q- Q! H; C; {# E. g% ?6 X/ n( H5 |. T
2 C: c' z* H) O0 l& H3 R/ A* ?就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ) D' t* \4 B- H
( H$ [( i2 L j% t# L& x"Really? Is it that bad?" ' U' K' a, d: W6 Q9 p
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." . h& h! r0 a7 X$ [
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" " S3 J" C8 U# f9 e5 I
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
