Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 1 m+ q* J7 {0 b* w! g( V
# T9 {! D4 p$ W3 h5 \$ U" k- J"Ridge Hall computer assistant; may I help you?"
) x3 L; x8 c4 Z) h4 f/ e+ ~6 B" |- a( |/ j- T" ^. w/ b }2 \/ q
Ridge Hall 電腦公司你好!我可以為您服務嗎?
# ~1 B0 _( b5 D) I7 T( d- }
& G' M) V5 ^* c; r"Yes, well, I'm having trouble with WordPerfect."
% p0 V8 D) O: N$ T' V7 I; t% D5 D: t ]5 p
是的，我有WordPerfect的問題。 $ r4 I' W: O6 L& t( J
4 s1 ?6 P& } U& Q, T% h# ^% @
"What sort of trouble?"
( M& z% L/ u7 F2 _2 N- F
) E% B, U6 p$ u' a您有什麼問題呢 ? 7 T" w3 q. n. R& {; k! x: f3 K
$ z, O/ @; G% M/ a( U3 a"Well, I was just typing along, and all of a sudden the words wentaway." / \& j, D$ L/ p! u' ~5 c3 R6 ^. s
% z* T/ n& b k8 r- L我剛剛自已在打字的時候，突然間所有的字都不見了。
g4 z7 N! i. d/ x6 V' l1 x7 U5 q4 T$ \5 t4 A# d; z+ L9 m; i. X
"Went away?"都不見了。 4 g1 ~3 P1 w# `- w, c
3 n, O% D% S, x% P1 v6 W: }; d: J X( A1 }"They disappeared."
8 @& [5 S5 E' z6 y6 I
, }, z2 _0 l# Q+ \1 f, Y它們都不見了。 ; T& I9 ?8 f. h% B. O
' T2 w% j; [- M* _9 d9 H$ {
"Hmm. So what does your screen look like now?" - c/ ?: h* k/ |; V( ?
4 |; n' K! l: }; H1 e# @! |% r嗯，現在你的螢幕看到什麼東西？ 3 K8 {7 I3 ^& F2 Q' R
( b: T6 o7 [9 C
"Nothing."
, Q8 z2 p: g' R* p1 t f4 }9 i/ j+ p" F
沒有任何東西。
1 G/ T8 |# j+ y, | n$ J8 d
; ?& M% s" s/ y"Nothing?"
& o4 d# z7 t% e% d4 m
7 W. P E1 E8 ^! v$ Z# X0 |) c沒有任何東西？ 8 g+ s1 [9 M7 y" P3 |
3 S* a- F: Q" C6 c- e+ c8 ?; z# B"It's blank; it won't accept anything when I type." + S+ n6 X, L0 B& g2 l4 E9 E
; A6 K" G5 X! U" I8 m: |; \螢幕是全黑的，我打的字它都沒反應。
8 u! q$ X7 b n: J Q8 l! R& ?3 c' ]
"Are you still in WordPerfect, or did you get out?" ; g- f5 U- ~% A) z
5 X& K9 ?$ P. T0 s* J4 f0 G+ z
您是否還在操作WordPerfect，還是以經離開了。
; w' e. S3 j. D& ~. ]1 K
8 e( |. q: D" B! H; B"How do I tell?"
[: R0 R5 U1 }/ h& F& E9 ^
( J6 R+ u' ~5 }我要怎麼說明呢？ : S) J6 z: A7 T
& P) d8 a, m( i+ |) B
"Can you see the C: prompt on the screen?"
7 I' C2 W z5 C2 U) p" o* Q+ T( {! m) A) I% I
你可以在螢幕上看到 C: 的提示符號嗎？ 0 [9 }, n! @. |, k
, x9 s; U4 o- V+ y2 h4 @# {9 v4 m& m"What's a sea-prompt?" 7 f( l" P- y! F, {' ^5 J
0 Z+ s/ V% i0 j- m9 c3 X D" o
什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
2 V2 ~6 U( U- A9 I5 C) C) j0 r9 H# s
"Never mind. Can you move the cursor around on the screen?" 8 @3 R8 d2 g$ m- J
7 i8 |$ W& e0 U( t) U不管它了，你可以看到游標在螢幕上嗎？ 8 |" I2 w# h& A w/ z% V) ]3 ]
9 s9 O$ c r' s9 l* u( R8 K
"There isn't any cursor; I told you, it won't accept anything Itype."
) c/ y S0 Z c9 A. o+ W S0 o; r0 w
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
r: u. M% C# r; p: n
+ U" R7 |/ Z/ z% d; q7 e"Does your monitor have a power indicator?" , o4 g R2 }. D
5 z2 E3 m9 p2 n4 @* G! V: \顯示器上的電源指示燈有沒有亮？
( V+ `& `7 Y8 o+ l7 V3 Q. B7 i5 r9 @) w
"What's a monitor?"
2 [" v. H3 s' s6 x
; ^/ U* J6 b% o什麼是顯示器？
% I. i# \7 q1 t% F5 B# @# ^! z$ \: w5 B4 u+ O1 j, n7 X! G
"It's the thing with the screen on it that looks like a TV. # h9 t5 }+ [0 ]- P
0 o, N) Y6 J6 b2 \6 @Does ithave a little light that tells you when it's on?" ; L9 ^4 @' k5 p! p) K- ^' Y
5 M5 Z% c% ]- Q% N就是那個看起像電視的螢幕，
+ S5 X' B5 W7 N" N3 ^
- J9 X* n* q% _% d" J有沒有一個小光點告訴你它是開著的？
* Y5 ], [6 b6 v! S1 m% N1 b' U" {/ s* b
I don't know." 8 M1 X! i0 `9 ^4 d
. s1 ? \" F) V" p我不懂耶。
' V- U$ X- z; g+ D& J; a" y- O5 N; }4 t. u, H
"Well, then look on the back of the monitor and find where
% \+ H j8 F3 P6 z8 S5 a0 ?6 ]0 Z$ s' V6 g
the powercord goes into it. Can you see that?"
5 a0 `# j9 R2 u. X7 U+ A1 O8 }7 |5 a+ k6 L
那麼，你能不能看得到顯示器後面有一條電源線接在上面？
2 q: |: K. K8 D4 N& N0 Y$ f# X
! A. H4 M5 g# o4 o6 q; S# g"....Yes, I think so." 1 D: X _$ i7 R8 p
1 L* [1 D" z3 _! d
是，我想我看到了。 7 M% p- S3 L, o( x% O
/ ~ ^# g5 F. d/ f! Z8 W" r- c
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 9 t/ s9 y3 y. v# |; [% K6 \# X( j
X, _6 l! L8 i0 M7 Q
太棒了，沿著電線找下去，看它有沒有沒插在牆上？
; W7 z' \* q4 W, w9 r. |" c1 q$ {, A q2 G
"....Yes, it is." : |# p2 r: j" a! O
: I6 j' @& X# | X5 y% w有啊! 7 @0 C* }# L9 O4 R9 x) K
: I% s4 u: W& N* l8 ]- ~. ^2 y2 R
"When you were behind the monitor, did you notice that there were * p- D7 N; T$ r* c$ H8 m7 o
5 T' V% ~, {3 m* S8 \8 ^
two cables plugged into the back of it, not just one?" 8 U1 c0 c4 n5 H2 A( h
9 r) B; L/ n& C& e: B你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
) o1 ^8 P5 ^* N& Y7 V
& U. _3 ?$ A: E* n8 q"No." 8 o4 U4 p: S, Q0 O: l$ x
3 \- o) V: l @' D5 R8 M
沒有。 7 L% S$ K/ L/ U: R: P" R
5 ~& X$ f0 Q& c" S& ?
"Well, there are. I need you to look back there again and find 5 S3 h: L/ ^7 x
" X* _2 c: X J7 @/ M4 b6 R
theother cable."
: O* N% R7 v6 h2 G" R
+ e. i2 i) L' I, @! A+ i$ l就是了，我要你再到顯示器後面去找另一條電線。 6 ~8 a/ v2 ^7 e0 W5 t+ }# O( e0 _
: J: D2 Q) l1 h$ s/ R1 M"....Okay, here it is." / Q- y4 q7 H: j: r1 {! |* a
8 h( D4 }" Y" t6 DOK，找到了。 7 u' V% X# U5 w) T* M C
0 }" ^0 e9 t- d: Y5 {3 ^"Follow it for me, and tell me if it's plugged securely into
0 ?' w4 C' R/ Y( N! L# L3 a$ e5 X
2 ?4 x6 T6 v3 M% `* P$ O! |+ ztheback of your computer."
+ b# d5 ?1 Q4 R( U0 b$ h# N8 ^1 |2 I, n
; I3 Z0 j: G) x: `再替我找下去，告訴我它有沒有確實插好在電腦後面。
2 \1 y2 j& O4 G: x! l
# }/ i y. Y" |% D2 P"I can't reach." - r9 U) y8 D% H& O: n" ^) f
8 p& X; }& F7 X1 h
我搆不到。 ( A! q- x+ @+ p( U
( F) F6 n; F+ F9 a* k"Uh huh. Well, can you see if it is?" 0 k, F m7 n( `1 Z# p
( I6 z/ d. f* V# D& ` o1 y5 s
嗯，那麼，你看得到嗎？ , _9 u: b0 j5 @& y
5 `1 V |8 M4 D# Z2 z
"No."
. O8 L8 P7 q0 |) b+ I7 _7 e1 w- g* i
~, J+ V8 ~0 w: o& T8 y- t; J看不到。
0 `3 W9 x2 b5 g
4 l" }) T1 ]. {"Even if you maybe put your knee on something and lean way over?" , s; N5 {. w# o/ h! b3 w8 f
! h; ]+ j% Y8 J B# T4 _* y
那麼拿個東西墊高，爬過去看一下？ * L+ x: T* e$ c* t6 u/ n9 L& d" _) F1 [
1 `! h% P2 a O1 }6 E9 f8 {"Oh, it's not because I don't have the right angle - it's becauseit's dark." , k3 n% m8 F$ Y; q _
* \. K8 L6 e4 R3 i: @喔，不是角度不好看不到，而是太暗了。 , x& G* M6 k/ y2 V4 s% v$ u
1 f& `7 P) S5 V+ W" h+ e3 x) Z
"Dark?"
: Q5 [' y6 x. U0 N5 ]: ~# Y* Y2 I6 q* E
) w; h! I2 T5 p. e. z太暗？
7 {- f% K4 x( ?. p1 P l
7 Q$ R; F. s$ ~9 @8 w+ L4 b& b( \"Yes - the office light is off, and the only light I have is ( C, D; v/ n) `8 k
6 u$ }2 _' @8 b- Q' A2 icomingfrom the window." 5 b! o& y$ W( R
; ` T. ?$ G; \: Z5 N8 V& I8 G是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
9 ]4 I; B/ L3 {4 @% d& Y4 d9 Q% [$ J* p; o0 e0 H# {5 q* Q" P6 P
"Well, turn on the office light then."
0 a/ H. {3 @! x% A/ M9 e, D
2 }' L0 N! H- z2 ` U那麼把辨公室的電燈都打開啊。
' b; p' u! m( u4 ?, U+ A( G4 z' o& i' h3 i
"I can't."
. M3 J. T0 `! F3 \2 m
- B1 O. V! p7 p( c* U/ H! ~沒辦法。 9 \) J4 J d! \, M8 r) ^1 G
; @6 W+ Z0 v4 s" ^ P- T: h"No? Why not?" 9 O& G) x: T. f6 R; m9 G
8 v+ d/ h+ }1 L3 `沒辨法？為什麼？ ) |8 [6 ^, f: o" j$ w
% e+ ^+ ]+ V" E. e" w. o
"Because there's a power outage." ' G; C* R) P! O* Y( p; X
3 a! g/ }% r, k+ P# D2 s5 T
因為停電啊! 9 X1 r2 w4 g7 R6 v; K2 h4 I- e
0 p' W8 c b' `"A power...... A power outage? Aha! Okay, we've got it licked now.
5 }5 l9 T1 N4 {6 Z3 v5 K) X6 m; P& H/ F5 c. h# a4 C' v
Do you still have the boxes and manuals and packing stuff . Q! |6 K: K. q8 ?5 o8 C# y
& w6 Q+ J$ R+ z3 H4 x. a0 {
yourcomputer came in?" + [7 ^$ r( b+ ?6 {) [
' q G+ O7 E. Y1 {: d+ l
停...停電？&#@!(& ，喔!OK，現在開始打包，
0 C7 J* \9 ?* `# q% [8 h6 ^& v9 G4 q( R9 N9 c o
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 7 Z$ G6 w1 _7 Z6 }! i
) y; o7 {/ t/ Z! o5 U' V
"Well, yes, I keep them in the closet."
+ Q( O4 j2 t3 k3 I5 v
% ]1 n( t) w# d# Z% ?嗯，是的，我已把它們收在櫃子裏。 8 ]. f* i4 m7 x ^ Z9 u3 ~
% f% H" _9 o2 }7 O
"Good! Go get them, and unplug your system and pack it up justlike 7 ~6 R& q1 C# _3 P" _2 g
5 b, G' _5 p& w5 v
it was when you got it. Then take it back to the store youbought it from."
. r9 z8 }) O' m1 C2 ]- M n
3 T. }5 T9 @4 z/ N0 O8 e很好!去把它們拿出來，然後把電腦搬下來包裝好，
1 N# r3 j" Y% W& d
! P9 |7 W Q+ o1 w9 y# ]7 s) }就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ' T6 j) x) W: n/ X' G. Y! A% X
$ c# A0 r4 N! e" F! x
"Really? Is it that bad?" 3 J2 Q& r9 ?. e6 K
0 Q l; C* }% K# I( `1 M, q& H) b真的嗎？是它壞掉了嗎？
1 _1 X' a* \2 c1 e1 @' j/ E/ ]- d9 I9 T4 j6 p. {# j [
"Yes, I'm afraid it is." . r; k- I0 A8 @# `# E6 ~* J
* H' ?; C( t7 H, E; D3 ~! v是的，恐怕是這樣了的。
* ~4 W0 d% O. r! v9 ^* |1 D3 P- ~, L/ H( b6 t
"Well, all right then, I suppose. What do I tell them?" * B" N+ K/ K2 B
+ V1 ?: v( h# ~喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
% Z- K0 T: ]( Q9 \% p
* e+ B4 k# a5 G! i+ D8 V"Tell them you're too stupid to own a computer." 7 w" A* R' b& d2 e
' a. c- l9 ~4 D% ~7 v- C" S就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
