Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 . L1 X0 f+ Z3 j! |7 O
5 f. B- l+ T+ N H4 Q9 m"Ridge Hall computer assistant; may I help you?" 1 A2 z. v8 z" F- v! q
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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# {4 h, S' N( M: T6 @"Yes, well, I'm having trouble with WordPerfect." * `7 P* ?0 @8 `( r1 J+ a
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是的，我有WordPerfect的問題。 9 @1 V$ Y. g& N' Z: e9 K
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"What sort of trouble?" j: p1 g: X8 W$ }8 m) ^) ]
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway." 6 e( }% w& O! n3 B
5 M+ G! }3 s( r# [, Y! ~我剛剛自已在打字的時候，突然間所有的字都不見了。 9 ]5 d& Y! _3 j2 o- y
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"Went away?"都不見了。
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% v: M4 h! j. m6 P- B, y"They disappeared." ! H% Q1 @. o2 H* n. l
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它們都不見了。
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"Hmm. So what does your screen look like now?" . I' A3 U# N9 ~; |; A& J
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嗯，現在你的螢幕看到什麼東西？ $ w: ]6 C' V& b
0 ?/ A! S6 X! Q/ N"Nothing." & d4 ^# Q; Q; I$ @- {- [- l
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沒有任何東西。 , s7 g$ |! W& U5 o+ W% S
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"Nothing?"
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沒有任何東西？ 9 S6 ^8 z9 x2 p/ X4 p" b; V
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"It's blank; it won't accept anything when I type."
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2 o4 e, }7 t: H$ ]" M螢幕是全黑的，我打的字它都沒反應。 ( b9 Q& E3 |& I7 d4 w$ r5 E5 F( I, v- p
7 |/ V. \. f( v8 n"Are you still in WordPerfect, or did you get out?"
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, R; q3 f+ V1 ?% ]1 c* q您是否還在操作WordPerfect，還是以經離開了。 : E) r3 W- @& v
" S% t+ C- b5 x$ ?4 C+ i. ]"How do I tell?"
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: w' H" I7 I _- v$ N我要怎麼說明呢？
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2 U) ^1 m$ D" L I# b, r! ]5 d A"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？ ! Y8 x% y2 P# ^
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"What's a sea-prompt?"
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' X" e- B# Z; o什麼是 "海的提示符號" ("sea"=海，和 "C"同音) " h0 s* K1 ?# l/ k0 i1 C! w
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ + M9 g% X: }% k4 B2 [9 `8 V2 g$ q
3 B* P) M# v+ V"There isn't any cursor; I told you, it won't accept anything Itype." 0 s6 r) P" @" {; F
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 + J2 a4 p; y' `" ~+ U+ j
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"Does your monitor have a power indicator?" ! ^5 ~2 A. }2 o' a1 Z: C7 L, `: [
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" ) J. V. g, d! y. [* |2 _# s6 F5 D1 Y
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什麼是顯示器？
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1 }9 T: i0 k5 K, I1 m% J"It's the thing with the screen on it that looks like a TV. 8 Q: p1 h8 x, A' X0 @
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Does ithave a little light that tells you when it's on?" 7 T' f+ `" d# y0 X# @4 ^% x
' Q/ J) @% d7 S9 h, T( g1 _就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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I don't know."
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我不懂耶。
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"Well, then look on the back of the monitor and find where 3 @) h9 F* j4 g: n) [# v
$ r* j4 y. n7 [8 s _5 p1 \+ kthe powercord goes into it. Can you see that?" ) L# T# Q" o) H2 O; ?
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." . H8 [6 [1 N. ?1 z2 B
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是，我想我看到了。 1 d u5 L! O9 {9 i( |
2 H0 x8 j& o! I2 O"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is."
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有啊! / I8 o0 z, p( \& Y4 I8 r
7 J# r& ]8 K" ~# k"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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# }- l4 z: r1 o2 m你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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# w$ ]4 ^' I. y! j. U! m) l沒有。 - s/ J0 b: T8 t' L: ^
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"Well, there are. I need you to look back there again and find
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theother cable." " ]5 g2 v5 J" Y4 h, D8 N% t
! O9 o4 i$ H- c就是了，我要你再到顯示器後面去找另一條電線。 ( A$ }7 J6 z3 P/ H
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"....Okay, here it is."
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7 R/ e% v! w( y( i4 X) I% i; nOK，找到了。
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"Follow it for me, and tell me if it's plugged securely into 6 g$ N1 n, L& U- z. h! Z
$ H$ d. D9 m; |/ Y9 Xtheback of your computer." x3 l3 t+ w- A# t: [9 m5 G
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 : N) s: Y2 S) C) E/ ~; f1 x
@& H4 a: H" Y I9 h2 z+ F( A"I can't reach." . D$ q1 A8 y9 G; ^! y4 i
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我搆不到。
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; y6 ]7 U5 U% r. t6 y"Uh huh. Well, can you see if it is?" $ u( f0 j$ V7 P$ D& J
+ R) A) C2 p- A; k嗯，那麼，你看得到嗎？ * S. i' c' M1 Y8 e. q1 w
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"No." : [( o% l1 P4 i
3 u6 L) \, n+ u4 E1 K# B看不到。 ; ~! [! @+ D% @6 J
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"Even if you maybe put your knee on something and lean way over?" 0 {9 ^8 F: j7 S& F6 H
, s: w6 n8 S. }那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." ; b! b# m H0 @) l5 S" o
$ f/ G, n. m1 z# ~$ {喔，不是角度不好看不到，而是太暗了。 ) r0 Y$ o2 ?8 w5 w; i
. R5 e1 A5 A9 |. J$ W# D"Dark?"
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太暗？ ; e( P' d! ~* k; e2 X
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"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 / \. Y3 C0 h: P2 r" s
/ I% d6 X8 |5 A"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 6 @) I8 S& u% ]. C
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"I can't." 6 H, J6 ]( p5 M
% A# t# ^8 b% _沒辦法。 # k& g7 L2 a* _% w
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"No? Why not?" " c# I0 c: i# q- ^+ a
$ m$ t- @' U; U0 n: \! L4 r沒辨法？為什麼？
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. p" v. s+ i0 a( D"Because there's a power outage."
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) j4 ~2 _ F, B因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff & S# g% v1 }( @1 T
. P) J' G- x+ e9 |! B5 Tyourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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7 p9 B) }9 a: K3 ?電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ " s# d! K! M' k8 C* t
. z' m; t( u! a0 ^"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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% i3 u9 ?1 u" c+ {& |3 P"Good! Go get them, and unplug your system and pack it up justlike
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6 m% c, D# h( _# r# }it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， * a) J4 C0 }) D9 |' |' F4 g
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 + m$ l# X0 v* [/ a& n
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"Really? Is it that bad?" / G# A6 X2 q, D6 b9 J
: t9 t% u1 m6 q+ h+ z8 a- p真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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8 P0 N& f. ]; M: ~1 p8 A是的，恐怕是這樣了的。 " ]8 M' g/ C6 h* E% A! p
, Z" T# M; S0 {. K6 C2 ]9 v$ E"Well, all right then, I suppose. What do I tell them?" 5 k- n; B5 W6 Q; b& ~" W) c
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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. a6 G7 I+ x: J5 b/ X"Tell them you're too stupid to own a computer." * W% X1 b, @( w; t7 y: x
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
