Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 $ e7 L' a2 N" j+ F
F I n* c# q6 l- i& l"Ridge Hall computer assistant; may I help you?"
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( H7 t9 ~8 d: |' a% P' PRidge Hall 電腦公司你好!我可以為您服務嗎? 5 t. W: Z( y. Q6 [! Z6 V1 J/ V6 a( D
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"Yes, well, I'm having trouble with WordPerfect." . h& O# m' G1 Q, p$ g1 }0 i
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是的，我有WordPerfect的問題。
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4 j4 E. D k) }# x"What sort of trouble?"
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$ d$ Q* {3 M' @* b8 C% }1 c您有什麼問題呢 ? ! r- y: v5 C1 P- |: t
: B9 w* z1 M/ Q& G"Well, I was just typing along, and all of a sudden the words wentaway." 9 ^9 x, r) H, p
2 s: ^3 i) k9 `( [: C我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 ( I2 [( P) ^5 [$ x) W0 |
# X7 K" [+ |" l: l" I* E"They disappeared."
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它們都不見了。
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& U+ \" y! q1 v( Y9 o"Hmm. So what does your screen look like now?" 8 Y5 a7 O* F5 n |5 [/ ]3 F
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嗯，現在你的螢幕看到什麼東西？ ( e* [7 K7 A9 J
5 C/ g- X2 e+ G- Y"Nothing." * S4 ^! m* c& ~" A
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沒有任何東西。 / N( d3 Z- ^% b6 K
G) P6 e2 k# i( t"Nothing?"
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! F; w& M. g9 N4 j* \3 T& l沒有任何東西？ % F L+ U; X5 R* Y; O. e
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"It's blank; it won't accept anything when I type." + ^9 d0 E+ x9 e1 O
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螢幕是全黑的，我打的字它都沒反應。
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+ q1 a. G. ~- q# z"Are you still in WordPerfect, or did you get out?" + h8 G7 ?( z% x$ Z9 O1 T* Q; o* o
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您是否還在操作WordPerfect，還是以經離開了。 + D k! P# d6 n2 K& h
& t! ?5 m/ ]! O! l"How do I tell?"
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我要怎麼說明呢？
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6 [1 m; u' }1 S, Z4 `3 L"Can you see the C: prompt on the screen?" # t/ w. M9 z) {/ t
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你可以在螢幕上看到 C: 的提示符號嗎？ ( e$ X# v5 W: {9 J; g2 S8 j, P% [
. H) E8 B8 s5 w) j6 p$ o# k"What's a sea-prompt?" ) {+ `+ j% _2 ?
6 W1 X1 b' F& X B) g# \0 [什麼是 "海的提示符號" ("sea"=海，和 "C"同音) + p6 x4 @9 N* Y! G) l
7 K6 R! b% ]- G* I$ _"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ + _% i) V# v: `& v1 H
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"There isn't any cursor; I told you, it won't accept anything Itype." $ X* J6 \9 q# I# A7 {
; ~) z6 v" S; L% F1 u螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 + D0 v0 n8 x1 E f( ~) R
% H- l: x& ]$ }. P7 a/ n2 O"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ . {/ ~' c$ x& P2 }! s, D9 Y2 z+ [9 J! i
( D. a9 Y/ ~ f# P; {$ T: R0 `"What's a monitor?" ) v* E: @( ]: E9 p3 f7 K
, W k+ W+ K" P4 v" p) q什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" : {, h" [: O& n/ O6 R" P
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就是那個看起像電視的螢幕， ! U8 h& n3 w2 I" u( @8 w
$ }+ V' E: j8 b有沒有一個小光點告訴你它是開著的？ : z% f2 a3 F5 s2 v. r g4 i
1 h: D9 I" Y p3 I8 `I don't know."
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8 O6 c* s k7 T& r我不懂耶。 ) s" ?1 o1 _" q7 w. u- H1 Q1 R; x5 n: ?
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"Well, then look on the back of the monitor and find where
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. W' K5 m! `! g5 @0 B( C3 tthe powercord goes into it. Can you see that?" ! v7 j/ q& B1 g! B; d5 e- j
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 2 E. E% [2 X8 w R
3 a C) ^+ H+ `# n4 v- X- X/ [1 l"....Yes, I think so." 6 Z5 d+ m" T$ v, v
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是，我想我看到了。 , I- ~- r& @) _* [' r/ @7 ]! ~8 m
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ / S3 L- n! Z3 \: n2 S5 M; c
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"....Yes, it is." 0 f7 x! p/ X( w% V) K9 c
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有啊! . u0 f" T9 T! x4 ]/ ~
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"When you were behind the monitor, did you notice that there were / H0 `, |, Y: I/ m2 b' {& j! V
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two cables plugged into the back of it, not just one?" # h4 M# ^) k* E* R
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 1 e% I# m2 ?5 f- U: s0 [& {
1 l; z2 H D/ F5 V"No." ! k8 f3 B# h! _, g
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沒有。
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$ B6 I2 b( l# W3 K: x0 m5 P"Well, there are. I need you to look back there again and find
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+ ]$ J1 D, c/ `' }1 M( W7 Itheother cable."
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: x& u% J* Y3 S就是了，我要你再到顯示器後面去找另一條電線。
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' L- |) _. o3 P% p"....Okay, here it is." ! w- h1 O* ]: o* C s
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OK，找到了。 & k! X S" h9 E9 E3 a F* E1 s1 o8 d
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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. T, }3 v, p1 e+ H' E1 }& x- N"I can't reach."
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我搆不到。 $ _$ `$ w+ o" y2 O
; u3 o: u4 s8 k- W% t# P% g"Uh huh. Well, can you see if it is?"
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% i0 t+ Q8 s5 `. O: b( J- j嗯，那麼，你看得到嗎？
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7 f1 U: m% M7 y" Y5 n"No."
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看不到。
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ 7 L; q: V+ a: u3 l, A+ ?* B
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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6 d7 m" b/ n, p1 O$ C3 d喔，不是角度不好看不到，而是太暗了。 ' \' x, \, _; T6 F9 O
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"Dark?"
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太暗？ 3 L' \# O% C) L- F9 P
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"Yes - the office light is off, and the only light I have is 9 z5 h$ O7 x# d3 j
( [+ q* n( `0 D$ j9 L7 f8 ?9 xcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 - ^2 n; V! T& u' w
0 y& r2 `" B9 }& c"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 5 Z9 h3 o n1 }) g% b- }
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"I can't." 9 Y9 n% v1 V; ~+ A3 L7 F
n; v2 J n: M; R+ t( l* M沒辦法。 + g& X, b( j, S
- ]& ?% z% B! B1 h7 f9 z& l3 l"No? Why not?"
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2 z8 {) I, N0 d$ E5 x" Z沒辨法？為什麼？ $ x6 w9 {' P+ P
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"Because there's a power outage."
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0 D, v1 S6 ]: X. m1 ^. F因為停電啊! % S# ]% [* a6 o: I* n9 J
/ Q: v9 ?- W T. f"A power...... A power outage? Aha! Okay, we've got it licked now. , s, h( r% c8 \0 G, Z Z- L4 x+ B! f
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Do you still have the boxes and manuals and packing stuff
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% W: Q- Z" Q* @, |/ i, J- hyourcomputer came in?" 8 C% G, @) r/ ~) S. q9 l$ X
s, m4 J# b0 Z" l1 _, q3 i停...停電？&#@!(& ，喔!OK，現在開始打包， ' u1 e* w) W: f( Q1 D7 \/ |
5 `. u4 f+ I1 x/ ?8 p9 Z電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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8 z& n. M, S4 s' K% h"Well, yes, I keep them in the closet." : }; K+ v0 ?& V. H0 o
# }4 o0 V4 j* R& ~: }, j/ c7 {嗯，是的，我已把它們收在櫃子裏。 9 _7 b/ y( {/ W! a1 W4 O4 U
4 s4 w5 k9 C0 ]% V' d"Good! Go get them, and unplug your system and pack it up justlike
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5 @6 [* d8 C) W7 |6 X' oit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， " F [4 C/ n( M" a M
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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4 X: y. }; C6 {5 h: S& p. B"Really? Is it that bad?" ! Z) C( S. w$ T. z( [- J% a: Q/ J9 I
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真的嗎？是它壞掉了嗎？
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% n5 n& b5 |$ m- a* {1 Q$ D"Yes, I'm afraid it is."
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( }! I# r# s7 d1 k8 n N: ^是的，恐怕是這樣了的。 7 A; r2 F' c# T: S- P' U. q2 `. _
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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4 C7 C3 Y7 l7 |/ J"Tell them you're too stupid to own a computer." % E+ @" B# P8 c" F; F' C+ c
& B+ @) I: i+ N# R# x就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
