Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 : U9 G) {' O3 Y0 q w$ E& k7 `! f% ^
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"Ridge Hall computer assistant; may I help you?" ) m6 J5 J. q B4 j7 J' `
6 Q3 t, b4 B* ~% kRidge Hall 電腦公司你好!我可以為您服務嗎? 8 h. o$ A" @/ `2 J4 o
r# l; p" G6 n* @9 b$ V) ["Yes, well, I'm having trouble with WordPerfect." 8 @% _. P7 O% K6 }- D; u" k4 q' R
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是的，我有WordPerfect的問題。 0 Z( f+ I7 k, a! j( e2 X
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"What sort of trouble?"
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' Y* A5 I' q9 F) t- L, Q您有什麼問題呢 ? : P ?1 k! }" Z0 D. k i6 h: ]/ l
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"Well, I was just typing along, and all of a sudden the words wentaway." " N& Y; L( G3 r) Y2 |: {
$ O8 z, j1 o2 p% L我剛剛自已在打字的時候，突然間所有的字都不見了。 ) Z$ L1 y) G, c) i3 T
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"Went away?"都不見了。
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"They disappeared." : l5 D1 \( Y. z; s8 ~
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它們都不見了。
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7 D, S* H. W4 L9 k"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ 9 G; z: y( f3 a0 H+ L0 V
* E+ i! \! C$ d"Nothing."
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沒有任何東西。 3 V2 I% S) U4 r5 H2 l7 f8 d6 D5 L
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"Nothing?" # T3 s6 l) a# M! j9 Q# J2 O
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沒有任何東西？
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"It's blank; it won't accept anything when I type." ; H/ j% y$ p" O/ `# x' _$ X4 Y$ k
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螢幕是全黑的，我打的字它都沒反應。
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0 |; E" C2 w9 @: {, H"Are you still in WordPerfect, or did you get out?" * D! h6 o* p0 D' J
9 j& t- u% ] K; s- j# s8 b+ I您是否還在操作WordPerfect，還是以經離開了。
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, j4 y) V1 p9 t9 h3 @9 Z"How do I tell?"
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我要怎麼說明呢？ - z' j, s/ B, w& m4 P$ p9 H: {; Y0 w
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"Can you see the C: prompt on the screen?" / w# `4 r, Z. r. S0 ?, t
/ P/ P: O* u$ v你可以在螢幕上看到 C: 的提示符號嗎？
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- k, [1 D$ o6 a2 q5 O"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 0 ]* f" |/ M$ z& z4 }
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"Never mind. Can you move the cursor around on the screen?" 0 c3 S- j# W* o6 d
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不管它了，你可以看到游標在螢幕上嗎？ # ?. B6 J3 D. V3 F1 K6 i8 b6 N
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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( j3 U% M9 q! b6 D5 K3 i# C"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ - d( F; t8 }, g ?) s, r7 p1 @
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"What's a monitor?"
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， ' C- K7 U- Z" A' N0 |
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有沒有一個小光點告訴你它是開著的？ ' M7 P/ \* d/ W5 D% P% i& I4 n
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I don't know."
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2 I# q O# N! |3 U3 R3 L- D我不懂耶。
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3 O) Y& U9 K% J5 |) L; K" g"Well, then look on the back of the monitor and find where
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8 U9 h7 S5 y* u4 O# f% B$ fthe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." - h( f3 w& T$ k: e+ M9 T
$ P3 H# J8 h l& W9 I. q- U9 }是，我想我看到了。 9 k+ O1 W: d% s" H) A
& ]4 ^+ O2 J, F"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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( n# p3 H5 e8 l"....Yes, it is."
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有啊! % T# {) R( Y) W$ Z6 R" f' M( d
1 Q/ o6 s+ b/ Q* \' m5 V"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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1 ]8 r: W% c3 v# _0 Y( a"No."
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沒有。 & o( [8 n/ J; \1 t6 c7 ~- ?
7 s6 Q% F5 D9 Q( w( [5 S$ \" p& p"Well, there are. I need you to look back there again and find
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theother cable."
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1 F6 s' }) P6 o2 d- u就是了，我要你再到顯示器後面去找另一條電線。 - ~+ p5 F; A8 g
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"....Okay, here it is."
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OK，找到了。
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$ w4 d/ }! G, s! J- u"Follow it for me, and tell me if it's plugged securely into - F9 k8 W4 R: E q; Q
* K! Z% E* c! e3 s E8 B# Gtheback of your computer." - C+ N: s% B0 g
5 v2 b- w2 y, D; s4 O: O4 r: [/ U再替我找下去，告訴我它有沒有確實插好在電腦後面。 # \( ~$ Q* ~! f4 n j3 t
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"I can't reach." 3 x% z3 B& E0 ] I) K/ S7 O, {7 k
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我搆不到。
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"Uh huh. Well, can you see if it is?"
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. k+ o" |1 d; w2 Z! O嗯，那麼，你看得到嗎？ # w* s. V" ?+ j( z& c) X
" t) o2 u! o( Y1 C6 p* M"No."
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看不到。 3 Z5 Q4 `' G# ~8 D+ n
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"Even if you maybe put your knee on something and lean way over?" % A5 @4 T1 m* D3 q5 {5 G
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那麼拿個東西墊高，爬過去看一下？ ! S# n: e' X6 J8 w
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." ! ^1 i, x9 u1 S% B Q1 @ ~
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喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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太暗？ P+ r6 b( E! k/ ~$ j
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"Yes - the office light is off, and the only light I have is
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. I' \# `( G; x5 n1 i# Q* Zcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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V+ a+ R5 [ {6 A" m6 E" Y& t"Well, turn on the office light then."
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U2 V- X& U( _# y那麼把辨公室的電燈都打開啊。
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"I can't."
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沒辦法。 % q* ~7 D" s# ~, w! N
7 Z9 f; {1 n; j9 d s"No? Why not?"
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沒辨法？為什麼？
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"Because there's a power outage." . J8 u' _' G) ?, R: O" N! O
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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& E5 X2 j6 M; B% o9 U( g% kDo you still have the boxes and manuals and packing stuff 0 g' [9 P N9 L" r/ n
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yourcomputer came in?" ! y$ Q+ U) }' ^' c' D( D: W% k
0 U2 q3 S4 J1 Y( a停...停電？&#@!(& ，喔!OK，現在開始打包， . y2 Y7 F8 t2 V, U( `. s$ R
- p# r) G: o2 U' e+ I0 [電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 7 D z( g8 o( ~
# l5 ?" I; ^% \"Well, yes, I keep them in the closet." , k% q8 ?) L1 L2 i; o; h7 O
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嗯，是的，我已把它們收在櫃子裏。
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* t& Y; H2 t( |5 I, z! q"Good! Go get them, and unplug your system and pack it up justlike 8 H$ Y' M3 T) `, K3 m- D4 E
0 R) l) \( y! B2 sit was when you got it. Then take it back to the store youbought it from."
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@0 i5 _' H' N8 p5 K很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ 8 ^/ B* i$ G- `! J3 X* a
. ^* V) m9 a! k' ~. J3 l* J" m"Yes, I'm afraid it is." ; y* C5 {! G4 z0 G9 e9 x1 L
; x) b& v7 A8 p是的，恐怕是這樣了的。
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m, R+ ~( L9 @+ d" o: G9 s"Well, all right then, I suppose. What do I tell them?" : b7 C, U/ E. S! w. {
9 J# ^7 U+ T$ a' b; A K) u) V喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." 3 V/ ?1 \$ l, z$ q6 I
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
