Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 / Z- X2 Y& K- r: V' I
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"Ridge Hall computer assistant; may I help you?" ) z- r8 ?' O, }2 Q
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." 6 `/ I t/ ]6 z3 A8 E9 O
. t, I7 \* T w; @8 ^是的，我有WordPerfect的問題。 4 o! o6 [- _7 L1 W$ [
. J/ l4 c1 B* Y& N0 X9 N$ _- Y"What sort of trouble?" , V% ?& U2 d% p4 o! y
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您有什麼問題呢 ?
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3 k# }0 @! D% Z/ [* a2 y"Well, I was just typing along, and all of a sudden the words wentaway." * Q& `! E, B i9 M
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 ) V q& h* d7 r" U( I' L
8 [/ d! `* Q4 q# W9 H; \"They disappeared." " a# o" {# [0 v7 i* E. J7 g
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它們都不見了。 7 |. l+ ^! Z- L: l C! x
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"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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' {3 Q; \2 x* b"Nothing." 0 d7 A x$ h9 N' O# C; D
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沒有任何東西。
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"Nothing?"
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沒有任何東西？ + }7 y& ~* T7 }4 M( t2 r
! L" S6 V% }7 e% c! s: P"It's blank; it won't accept anything when I type."
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& t/ C' m9 ?+ I螢幕是全黑的，我打的字它都沒反應。 M ]( n; L3 R& ~
; q. U+ R# ~1 L V: ^" \8 T"Are you still in WordPerfect, or did you get out?" 2 U1 Z8 a( C0 w# R* S# Y; r1 c
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您是否還在操作WordPerfect，還是以經離開了。
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' t( c* ?/ O" P; _0 E"How do I tell?"
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$ y& p( e$ a5 O% }+ J0 `6 J0 w我要怎麼說明呢？ * r. B6 E# [8 z$ ~
Z0 E' p6 z" z# |% P"Can you see the C: prompt on the screen?" ) U1 f- c7 ^1 ^
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你可以在螢幕上看到 C: 的提示符號嗎？ ) |, O, g1 `7 z: G( ~7 x
9 X# B) P0 j5 }! F( F"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) * G8 z( M; M$ a3 r2 T: _$ ?
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"Never mind. Can you move the cursor around on the screen?"
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( J/ I. W; D+ s' c% {: F ~不管它了，你可以看到游標在螢幕上嗎？ , P4 V* ^4 [; M: `) l" z5 ~, F e
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"There isn't any cursor; I told you, it won't accept anything Itype." % {0 Z, A" @: Z# _% q7 K8 Y
- Y+ H9 r; ` j/ q7 @$ }$ p螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 0 B' A: I9 Q @* P2 N
4 ` J' A8 |/ o"Does your monitor have a power indicator?"
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4 c, N3 R! M! g1 \. w4 z7 J" a+ U顯示器上的電源指示燈有沒有亮？
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& o Z8 X) v& W! H3 k! r"What's a monitor?"
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. Q" u) v# o+ q) _什麼是顯示器？ 0 G& J, w' O/ a) v* w+ f
9 x3 {0 W8 x+ c/ V+ P& n. J0 k"It's the thing with the screen on it that looks like a TV. 0 t% k$ ^5 {1 [
$ s, x6 J4 L/ C& ODoes ithave a little light that tells you when it's on?"
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- }, M6 P- {% u v" b就是那個看起像電視的螢幕， ^% y: i$ i, I7 b! c
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有沒有一個小光點告訴你它是開著的？
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I don't know." , m, E0 g- v/ |* m- l7 M
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我不懂耶。
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" v0 l* q2 F ]8 j5 f"Well, then look on the back of the monitor and find where
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7 \* i4 r, b2 j& ythe powercord goes into it. Can you see that?" ! Z) h. T( n7 a: H. n5 v' ?3 Z
& M7 G7 P; S! ^& v! ~那麼，你能不能看得到顯示器後面有一條電源線接在上面？ . s& J: v+ W( ~' \) P7 Q# R! @
7 U& S w0 @) J$ x. d"....Yes, I think so."
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4 e- M! b6 H* f, H3 r; v) d是，我想我看到了。 5 m2 i: H4 x9 G& V& R" A/ n4 I
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ) C1 W/ J! I( o; A! p
) D+ C# R# v. l太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." ; v* j- R: r# [
K6 z0 k5 a8 A4 t% ^有啊!
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"When you were behind the monitor, did you notice that there were / C @! A% @' c. a8 [
3 C, |9 p: Y; A" V' Gtwo cables plugged into the back of it, not just one?"
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( C* W- {1 B$ p: H9 [你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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1 C/ I4 e, L. F1 D"No."
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沒有。
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# C9 |/ z0 s+ e$ [9 r"Well, there are. I need you to look back there again and find 0 H- j; o( A3 ]# W! L5 e
+ J7 [& n$ E, U, W- Rtheother cable." . G( `1 x! |+ Y6 J+ t) L8 g
. _. ]3 k$ D4 z# C# @- D- K# \' Y就是了，我要你再到顯示器後面去找另一條電線。 9 y- L% H9 H7 O1 u. v
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"....Okay, here it is."
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OK，找到了。 + O. p/ D2 e# _$ [, m- d1 k7 Z
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." # W8 V0 h$ b0 {4 M1 k
7 G; W: x- k( R再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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! v, A# H8 F* e R2 r e/ k我搆不到。 . i2 F. V0 V! O, Q6 ^7 L0 o
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"Uh huh. Well, can you see if it is?" 1 K6 k4 F& x2 v# ~. w; l
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嗯，那麼，你看得到嗎？
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' d( g1 n% F4 |2 D5 t2 ]( G- d, D"No." % I, I) F6 r3 I0 {+ G
4 j6 \( b1 c8 c# a. n& ~看不到。 + H* W. a' w! m% P
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"Even if you maybe put your knee on something and lean way over?" 1 y8 Y5 J8 d1 L# P: f; u
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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) a& E1 u' J- d1 x9 S* M! [6 i' E3 |"Dark?"
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太暗？
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"Yes - the office light is off, and the only light I have is / i" H0 w# b) v& D& I$ ]; B
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comingfrom the window." 6 g8 S0 M; G, ^
2 J+ h, N" x% @& H& T' S7 ^$ i是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ; T0 `, N3 b+ D% L5 d2 S* i- X
7 ~. K& q0 u1 X2 B& c7 B1 J% B" ]"Well, turn on the office light then."
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1 h6 c$ n) N: N1 S那麼把辨公室的電燈都打開啊。 % Q& }% W5 u7 K# l1 q
) K3 E0 M3 S# d"I can't."
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$ T% U/ d {' l+ |$ L7 e; d$ c沒辦法。 2 o" r5 u, k% c7 {5 c# |
5 @+ N; \. U; H" t) p! X2 O"No? Why not?"
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沒辨法？為什麼？
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"Because there's a power outage."
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因為停電啊! , G9 {: q+ S% Q" ]3 o) g+ e. n" D |
% H. w. S8 L( e+ s" `& x"A power...... A power outage? Aha! Okay, we've got it licked now.
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- p7 t1 [6 z) J, N& A& ADo you still have the boxes and manuals and packing stuff
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6 `% |. g. m7 @6 O% [3 ~: |yourcomputer came in?" ! c* f1 Q8 T4 }, a* c. B q
% x2 \3 D2 D" P! A停...停電？&#@!(& ，喔!OK，現在開始打包， 4 X, z+ }8 S% }6 `" n
* v9 U4 P- M# i. J5 y電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 , {3 ?* J1 w7 c4 W" u4 C+ n6 P$ x5 L
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"Good! Go get them, and unplug your system and pack it up justlike . { U3 y! U1 V9 J" N% v$ `
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it was when you got it. Then take it back to the store youbought it from." N- ^# Z6 O6 }7 W( ?
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ 2 t) O7 `" k9 [- ~0 u
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"Yes, I'm afraid it is." * V: U& Q* D7 I
0 s" j4 m1 w5 z' C2 Y- P" h是的，恐怕是這樣了的。 & ^+ I( C% y7 z6 W
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"Well, all right then, I suppose. What do I tell them?" 3 i+ o6 A* f+ `# g! }
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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2 N$ c7 g/ J/ g3 h- O4 z/ }"Tell them you're too stupid to own a computer." & B' O5 r# M6 a
% e, \# S0 i0 q$ b就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
