Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ' ~% s/ U; @7 t" M
8 M+ {/ F! Q4 D5 v"Ridge Hall computer assistant; may I help you?" + ~' |6 Q4 x8 J7 c! W4 W: {
% l4 H- L- e" ~9 B& u" uRidge Hall 電腦公司你好!我可以為您服務嗎? $ s4 x _5 H( l
* g* @, A/ `7 c. g1 T3 X+ |7 A"Yes, well, I'm having trouble with WordPerfect."
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8 w, V) u& N) }0 y! {$ L是的，我有WordPerfect的問題。 3 N+ P$ W. X( s3 [0 K1 @4 J" ~
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"What sort of trouble?"
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* P4 f, q% |# q8 T( ?您有什麼問題呢 ? & w7 x# Q/ ^8 x( |
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"Well, I was just typing along, and all of a sudden the words wentaway."
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. o, r+ g! \; b8 p. Y8 F5 K我剛剛自已在打字的時候，突然間所有的字都不見了。
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& H9 y& G. Y; t+ ?. A* P* ^"Went away?"都不見了。 / B" M3 I J, D" i3 y
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"They disappeared."
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; |& g* e9 M/ F: C1 g$ y它們都不見了。 & ?, u0 ?$ Y1 G; N/ u
" u: J8 o4 ?0 F"Hmm. So what does your screen look like now?"
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& f' k1 [7 F' o! E嗯，現在你的螢幕看到什麼東西？ ( N- i% v7 m# Z1 N1 Y
$ q$ n8 o5 x% z) d% M. c"Nothing." $ n! C7 Z1 O+ a# R% O2 P. d
1 K* x! c# A+ L0 |! G沒有任何東西。
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"Nothing?" 6 w1 q* y& k+ Z) G) V: V1 w
" Y+ O- D0 R7 D2 I# f) I1 y沒有任何東西？
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7 p+ s2 F) ]. k0 D2 w4 d* K"It's blank; it won't accept anything when I type." ; G/ W& l$ p; k. T8 S
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螢幕是全黑的，我打的字它都沒反應。 6 s" T! e" M6 x/ W- \
9 j l9 h- [6 z! `! S"Are you still in WordPerfect, or did you get out?" . q* k: m" P2 z; b3 ]
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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我要怎麼說明呢？ ! s2 Y3 b! }$ s! ?' [% k- v* W
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"Can you see the C: prompt on the screen?"
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5 h) s) c, p: z9 T! r1 ]你可以在螢幕上看到 C: 的提示符號嗎？ 9 J* D6 E% R3 v% z( i
" _9 q2 g4 b& I0 ~! L"What's a sea-prompt?" % x5 u: `$ R/ M j/ t
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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/ T3 G1 \6 o( Q- a"Never mind. Can you move the cursor around on the screen?" 5 ?$ v* G% y; V8 B6 m$ F
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不管它了，你可以看到游標在螢幕上嗎？ & k3 j& e+ o. ]' ?2 V
# ?9 b7 y0 |' J+ ~( i7 E/ P; i- N8 `"There isn't any cursor; I told you, it won't accept anything Itype."
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: _: ?0 f, e8 @" y# K- o5 L螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?"
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2 i% ^; n% T( [ f% I& {! T$ m顯示器上的電源指示燈有沒有亮？ ) x, a# b, A! G. D( G
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"What's a monitor?" / x0 C i3 D Z( d Y' o; B" ]
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什麼是顯示器？ 6 i w8 U+ W+ v' A C+ R) X
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"It's the thing with the screen on it that looks like a TV. & p- t4 i( |0 q& Q% W- V; d& f
( t/ h& |2 W! T ]Does ithave a little light that tells you when it's on?" 6 t1 z; n) W) X
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就是那個看起像電視的螢幕， / a- t% ~1 C7 d0 U
7 D* f0 `" U+ W. ~ o" k5 o有沒有一個小光點告訴你它是開著的？
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I don't know."
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F1 v. D1 q" H" H- O" P$ v2 L我不懂耶。
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d/ K Q o7 {"Well, then look on the back of the monitor and find where . @0 K" `/ Z" H7 x U4 x; q
5 U, _6 W9 z+ Vthe powercord goes into it. Can you see that?"
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9 Z' j" D* S7 Q# K: I那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." 4 {* |0 A w/ r( z% R l" {9 \
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是，我想我看到了。 6 L8 f" h. X9 G! j7 R& J3 @
+ s, z5 h* O8 T$ |"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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0 ~( j/ l; \, e* |9 K6 G太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 0 `' ^9 F' i8 M' D! H
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"....Yes, it is."
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有啊!
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1 D# K) I; e, p6 K$ o"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?" C' i' k7 b1 ~9 `
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ + }, P* B1 J- m! q7 J f% |
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"No." 0 W! K" k c# p! V
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沒有。 * J2 o" x/ g1 _* b$ p: w
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"Well, there are. I need you to look back there again and find * X4 p0 v3 m9 X
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theother cable." 6 q, y' ^% u* e* L2 G
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就是了，我要你再到顯示器後面去找另一條電線。 . ]6 d. f9 _, n) Z. ]+ c
: U' f5 O6 V& J$ s( W"....Okay, here it is."
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- c2 @ }! f; N2 N: y- fOK，找到了。
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$ c U( ]0 k! _' [8 m' s"Follow it for me, and tell me if it's plugged securely into 7 j. @: z( J- m% p
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 1 X c4 c) K* \, L0 _
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"I can't reach."
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我搆不到。 , d- c( k- Y; X3 z; {6 [ S$ |+ e
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"Uh huh. Well, can you see if it is?" # Z. \3 k: p- h4 h2 N. i
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嗯，那麼，你看得到嗎？
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"No." 7 B/ u* e( |: P5 m1 k1 h
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看不到。
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"Even if you maybe put your knee on something and lean way over?" + d# D! q. b) @ L6 i
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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- G# V# [8 s) u7 u' a8 o. C喔，不是角度不好看不到，而是太暗了。
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# J) V) }: j5 ^ Y9 t; f4 b"Dark?" / e0 n/ D3 i3 V8 T* ^6 |2 A
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太暗？
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O( E$ V) j- R7 p2 b"Yes - the office light is off, and the only light I have is T: q% F3 R3 S. d
- P8 E$ ~9 {1 d( u0 d% ]comingfrom the window." " ]3 | ~ R6 o
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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4 Z5 u, g3 S8 b"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 " P5 _0 s; w4 I( j2 a, \
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"I can't."
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1 [. ]6 `( x( e, B沒辦法。 , X& n! F+ E! _/ Q6 U
& Y. Y4 Z" g( s1 o6 c% v) M4 [' d d"No? Why not?" 6 u6 \2 F! w( |
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沒辨法？為什麼？
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"Because there's a power outage." 7 N2 _3 F2 h/ [+ A5 I
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff % e4 I4 p- J9 ~( ~& h9 c
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yourcomputer came in?" 7 d$ e8 Q4 a# l3 w" e2 u3 ~+ n& Z7 O
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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0 r# e2 ~# i5 \( s0 X電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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0 N, O. l: G( ?+ o! x4 D"Well, yes, I keep them in the closet."
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% \8 d: I% d- l0 ?2 H嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike 4 R) g& q# h4 F2 a2 n. L9 A( I, I
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it was when you got it. Then take it back to the store youbought it from." 5 [2 `6 K) T- T5 _; k2 U+ h# ]& ]2 j
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 # l* |/ x) ^. T. F
. s7 O' e7 O0 s k" x, S"Really? Is it that bad?"
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, E0 A; \& V' y, z! s* q真的嗎？是它壞掉了嗎？
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0 T5 o- Y% x. c. V7 ?: B, p"Yes, I'm afraid it is."
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$ K. m; w4 Y/ M% u: E9 I5 x0 J是的，恐怕是這樣了的。
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+ P( g7 }1 T1 W( }"Well, all right then, I suppose. What do I tell them?" $ T8 K2 m! v" G1 v6 \" W
7 `/ X3 u9 C5 \& u: C' K) W喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ / M# t8 v9 k; s4 @
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"Tell them you're too stupid to own a computer." 2 V0 z$ S1 L& n& r% _
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
