Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 * Z s! w. e9 o7 K8 A3 ?
# f0 L- i. \& b# n, Z"Ridge Hall computer assistant; may I help you?" " ^ f3 t! b: `# r3 ^
8 f; s- D+ y' E6 ?4 a( kRidge Hall 電腦公司你好!我可以為您服務嗎? + x2 `! i" {8 K+ E
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"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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"What sort of trouble?" : J) W( A7 R- z2 c
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您有什麼問題呢 ? * L' ?3 i3 a, _9 \% q/ Y/ [
9 B, ~2 s4 X8 X/ j( x/ L"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 2 W7 p9 g2 h% R4 |: W8 X1 _
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"Went away?"都不見了。
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"They disappeared." % C3 G1 w/ Q( T' R
3 w1 u$ j5 j* z9 e它們都不見了。
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) E# p! t1 ?0 g0 P( k4 @& {, ^, g0 p4 ^0 U"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ 8 Y ?# C. D% P2 \2 A. A4 v4 D2 b
) l" L4 p9 Y/ T"Nothing."
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: ]4 @ r5 ?) p3 O) @沒有任何東西。 1 A* O# C e; f7 D
5 D, S; x- O: b/ J/ p+ u0 Y- R"Nothing?" 1 [+ ~) \! B- r5 {# Q
! N5 W5 W2 _" i& d% b8 d, Q沒有任何東西？
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"It's blank; it won't accept anything when I type." " c" J! Q% F M
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?" 8 z. E; o+ C- d8 S- E8 t, \5 G6 o. ^
3 h g) |# G V Y1 @( ?我要怎麼說明呢？
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4 D1 b' k0 K' R, F$ U"Can you see the C: prompt on the screen?"
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& X& e3 o0 D4 |: w J* \! v你可以在螢幕上看到 C: 的提示符號嗎？
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6 I Q) r+ \0 s" j% M- X# p& ["What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) . u- D' ]& o' g0 k
0 B4 ~9 r9 ?- r0 K6 O9 g" D"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ % z+ `! v, q. k# O0 i
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"There isn't any cursor; I told you, it won't accept anything Itype."
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# l- \* r) V1 R: y* x螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 ' S% n& E4 H2 n5 F* q/ O" ?# G
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"Does your monitor have a power indicator?" % H0 H& J% i w( E8 c
: \3 L( o) M; r顯示器上的電源指示燈有沒有亮？
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! \) _, z& \- \% U: |- Q6 H* {7 ^"What's a monitor?"
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什麼是顯示器？ 9 t! e6 x0 j! K4 t
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"It's the thing with the screen on it that looks like a TV. ' D% u. j/ q( F
, m- @8 o2 P; q/ a- eDoes ithave a little light that tells you when it's on?"
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3 K! r2 {2 I u- D就是那個看起像電視的螢幕，
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: _3 c2 ^5 H: O2 J) @! X有沒有一個小光點告訴你它是開著的？
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I don't know."
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, l& g9 e3 S7 r/ n我不懂耶。
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0 l% J# b( p% e( y"Well, then look on the back of the monitor and find where ; ?3 t9 Q/ P( j* G6 [% x* ?
" `4 L7 q/ k5 e' j; i! p; {( Lthe powercord goes into it. Can you see that?" : s+ V& M4 H; |- w5 Z) z
8 R5 w5 X: k, D& k; G+ H4 {4 L& T' @那麼，你能不能看得到顯示器後面有一條電源線接在上面？ % R1 g; e$ A1 k
6 T8 R5 ]& b4 {1 l. t) L"....Yes, I think so." % W+ E& }1 `9 D- d. G
: _ F) d3 I" A& \8 J3 f- g" r; J0 r是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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! y, B3 @+ z4 h$ |; A# ?太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 7 A9 ], K: E# ~
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"....Yes, it is." " a9 n0 i3 A& s3 e" B
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有啊! " ]% v3 @3 W6 Y
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"When you were behind the monitor, did you notice that there were
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P8 d& a/ p$ B/ v2 Rtwo cables plugged into the back of it, not just one?" - L& a- |1 l+ j& w3 D: ~) s
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 9 v! N' H2 @3 G- Q) {% f+ v
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"No."
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3 {+ M/ m4 ~6 R9 Y& }沒有。 . _- u: s, [ G4 a
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"Well, there are. I need you to look back there again and find * `3 Y3 K: d$ M
6 k- x6 c: U- \theother cable."
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D7 o4 R; _# P* Z就是了，我要你再到顯示器後面去找另一條電線。 ) a3 P4 c e2 r1 G1 T4 p4 j
8 i2 E1 Z. i7 h2 e& y/ m+ X3 d$ M5 a"....Okay, here it is." + @( n5 b, ]( S/ O1 E8 L1 W6 B( t
; i2 y- B0 }# |% B+ r$ S2 kOK，找到了。 & C7 @0 i [% e$ F+ y7 N4 v4 A
' |9 O) R; U+ p% B Q"Follow it for me, and tell me if it's plugged securely into . y( U, q( _+ O+ O' V/ j
) R8 \- f: L9 Ytheback of your computer." 2 D2 F6 J0 {- r: L! r% Z, p
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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) c" y/ e. b7 b"I can't reach."
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我搆不到。 3 ^- ^) \% f' r
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"Uh huh. Well, can you see if it is?" : g7 w, e' F7 Y& o5 B' _
( \; }7 `& t7 m; K \, p& X. ]嗯，那麼，你看得到嗎？
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"No."
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看不到。 ' M& R6 E1 m, Z
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"Even if you maybe put your knee on something and lean way over?" " d0 s8 ^5 q) i! D2 F& I' C
/ \$ D" ^' v) D3 K( \那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." ; |0 `8 E8 z" ]- I5 \* o
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喔，不是角度不好看不到，而是太暗了。 3 d+ @% D& P. `
) u/ E5 S! g( K"Dark?" 9 n9 A2 t7 C0 n' o4 | G. B# G
; a$ o7 l. S4 |& k太暗？ # y& }% ]+ A( w1 g+ k/ Z
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." 2 k6 X5 A( G' } ~3 \( D6 x4 P3 k
- o8 y; s4 ^, c- M. t是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 7 F5 A4 O/ k- C! ?7 ^7 a8 a" K& U( j
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"Well, turn on the office light then."
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; s9 D- V1 T5 e' o6 _& y. v那麼把辨公室的電燈都打開啊。
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"I can't." 0 W8 G5 o8 B0 B$ c3 O
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沒辦法。
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3 ~' ]2 }1 m9 Q) B"No? Why not?"
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沒辨法？為什麼？ " J; N5 {- e6 B3 X% ]# h ~0 a0 Q/ P
9 K$ ]9 e5 Y( m"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. 6 H: e8 \4 O* n# S( F; c# P8 |
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Do you still have the boxes and manuals and packing stuff % E0 R7 Q+ ?/ [2 C" y
" r0 t4 y3 l+ ?/ k3 w5 T4 a- Tyourcomputer came in?"
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4 W1 O9 Y( G- r停...停電？&#@!(& ，喔!OK，現在開始打包，
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9 S6 @- K9 v# j# g. S電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ( B5 U4 U; {) F2 I8 E
+ G+ M9 F! H) j% _" w"Well, yes, I keep them in the closet." / M+ r0 O/ K3 e0 V+ j( W
' R% Y8 s7 s5 L1 w% O4 R% S嗯，是的，我已把它們收在櫃子裏。
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0 a4 {4 J8 C' j: S, T"Good! Go get them, and unplug your system and pack it up justlike 4 M# a4 F6 N# n) k
6 I' c" Q- i8 J% z1 N- nit was when you got it. Then take it back to the store youbought it from."
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/ ?) I" Y4 r! K C/ Z: V+ }6 K% c7 O很好!去把它們拿出來，然後把電腦搬下來包裝好，
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$ T8 S& B! J% i6 B0 Y. ?就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" 8 _8 {0 j* j& U. p* E$ W
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真的嗎？是它壞掉了嗎？
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7 s& S3 b( {/ w% l' K6 A; b"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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3 X# @$ d: Q2 X# |7 j$ i6 d喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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9 X+ x; ]& Y+ L"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
