Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 7 e. e) f; ]0 `5 |; U8 x) y9 j
) [5 Y. B! k$ ]6 D' X- f"Ridge Hall computer assistant; may I help you?" ( i/ f# h9 }3 K: D/ Y4 I' I1 y, {1 ]
& @* V6 o4 t/ m- `1 J" ERidge Hall 電腦公司你好!我可以為您服務嗎?
5 d9 A. F" M. p0 S7 u! y
* ?% R; Z- A M/ ?* w"Yes, well, I'm having trouble with WordPerfect."
" r6 ^" k' j1 x. y
7 C3 l+ e( p. K/ s2 u E1 z. P是的，我有WordPerfect的問題。 ; U7 `" z; ~6 P: S4 p5 s
' o. d; m$ Y o"What sort of trouble?"
5 U3 P5 _2 u# M9 ^* B- i
! b2 h1 t) {1 x2 N您有什麼問題呢 ?
! k7 c% E a/ g+ W. i6 c! z" g- H/ c8 Z' r
"Well, I was just typing along, and all of a sudden the words wentaway."
5 I& M, ]0 H! L. b: L3 P" f( D G+ E0 C: h( Q7 g
我剛剛自已在打字的時候，突然間所有的字都不見了。
: S1 R) Q3 \" T4 r# @: D' t4 w# [" U" T. r$ P
"Went away?"都不見了。 7 P6 G. v# c' G2 g4 ~6 R5 T7 x
0 v/ T4 y1 |5 T1 `+ ]# q( c9 m
"They disappeared."
9 L) _+ v8 z- p
# G3 |/ [0 X! _- _% |; L: T7 o- m: V它們都不見了。 6 r V3 S+ s4 N f% G
% X, V5 z$ D) G
"Hmm. So what does your screen look like now?" 8 a5 P, S% j9 p& M6 r
/ ]4 Y! ?, n6 a8 F
嗯，現在你的螢幕看到什麼東西？ N2 q, Z7 f: `
8 C; }; E5 h* a' ~"Nothing."
& Q5 n) x4 d6 v, E, i6 | h0 H g) e7 b3 @
沒有任何東西。
6 G: o4 ^4 d: j, K6 z# w7 P2 D, w$ w K0 j4 u8 m$ j( S- z* W
"Nothing?" ; i. y% @5 K# }; A) t! S$ }; f
# C. S- f2 V) Q/ p沒有任何東西？ 0 k( ?% Z# r% {' j
8 [& w# G. g" [# t$ J' y* ?/ J"It's blank; it won't accept anything when I type."
/ x# ?& z5 q6 e( ^. s9 {, d/ X" H6 k. E6 J$ C* d B
螢幕是全黑的，我打的字它都沒反應。
$ i0 ?+ V3 ~) h1 U: @. N5 G
9 P' ^4 S' E, q" ?"Are you still in WordPerfect, or did you get out?" ( x# R# K) W5 F/ D
# E1 O. k8 Y+ J: j+ ^6 P您是否還在操作WordPerfect，還是以經離開了。 % `6 Z" D# b2 E
' C' X4 s8 Y) @# v
"How do I tell?" 8 N' ~! q# Q5 c' j- E$ h4 g
' [! d0 o% l) k) p, c3 [" r( h我要怎麼說明呢？
1 D# r; P% E* }9 t% X* O
7 k8 p9 h% G$ C- K! _5 N"Can you see the C: prompt on the screen?" , n2 S. M; C0 @8 V5 S$ y; ~& \
" s7 |/ y) D& g8 Y. x( _你可以在螢幕上看到 C: 的提示符號嗎？ 4 n9 d4 t% v0 x d4 U: S" } ~% g' I
! D/ U, U8 Q$ F2 f' z( `; T# c8 F
"What's a sea-prompt?"
3 _- W& O7 J( e7 L; M+ o+ b+ t
; o, p# b6 z }( Z, t什麼是 "海的提示符號" ("sea"=海，和 "C"同音) - h) q' O/ K) j5 |/ ]/ l
" F) [: R" H% T9 p; x) G7 y# V) P) K"Never mind. Can you move the cursor around on the screen?"
: ]4 K. m3 D, I4 x& b% @9 b6 D) J. i9 t2 K
不管它了，你可以看到游標在螢幕上嗎？ 9 `7 d) v2 F4 }: t/ H( e
9 f$ F! Y$ B" i2 O"There isn't any cursor; I told you, it won't accept anything Itype." : b2 _. |8 I, C0 A% M
, X" w& u4 x5 T! U$ |8 y螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
% ?: t1 P( h' [# \% s: m0 H
" r& f0 L9 @+ U! @+ D"Does your monitor have a power indicator?"
% ^/ Q; H1 g0 c; t4 p" r
9 D) F E- B, _4 E. d顯示器上的電源指示燈有沒有亮？ $ {. V4 B, O& P
# E+ Y" n) i6 Z
"What's a monitor?"
7 g# F0 }: S; V+ h" i {5 E) s, m1 [2 |* J- V
什麼是顯示器？ 3 ]# k: X# x* T9 v
: o, H3 n4 U* H% I6 j, Q) i1 S"It's the thing with the screen on it that looks like a TV.
+ p' k' u3 i P' }2 ] G! g6 C. m9 n: B
Does ithave a little light that tells you when it's on?"
+ M4 E; @8 p4 x7 A( h& n' j# Q; O @3 t! J
就是那個看起像電視的螢幕， 0 ]+ Z! L5 V; h# v8 P: E4 E
6 R; \( r8 I3 g9 d5 p- w有沒有一個小光點告訴你它是開著的？ 9 I7 |" V6 S, m9 B5 R: n" t# o! I
( u& p: B" m4 \! h7 W. r! [' q! eI don't know." * N% C" h/ r2 a/ V
d! L3 r% s; V" t5 n! j) J
我不懂耶。 8 H5 y8 y8 f& p9 ~
* s+ ^6 O7 Z' T4 o
"Well, then look on the back of the monitor and find where 2 M- j W2 S5 e
5 _* h4 k9 Q9 R$ P! R. ethe powercord goes into it. Can you see that?" ; ` X \+ ~ e# x+ [
- d n4 B9 ^5 ?4 \5 Q& ?
那麼，你能不能看得到顯示器後面有一條電源線接在上面？ ( c3 E& f2 k( @' q, L& ?7 M: @
# K) z7 ^- e$ @
"....Yes, I think so."
; Y( o! u$ T- k
8 C- n0 ], o1 ?* v4 N9 J5 [& h是，我想我看到了。 * h- M' y* \6 h2 ~4 h" F a( a
( y% Y9 T( d4 V" R; H4 B- u
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
! S8 m! t- f. o0 |* ~- W
. A4 S( G9 x8 S0 p0 _1 x( k太棒了，沿著電線找下去，看它有沒有沒插在牆上？ # e( x2 t& I8 H6 O7 Y8 ~1 o
5 w9 z5 c% V" E% f- Z"....Yes, it is."
1 v" x6 `; f$ ^3 }# F. M& }6 D+ n" k6 h: K+ x& W/ q
有啊! 9 e5 a+ s" D1 x: n
3 K6 v- ^1 W2 {8 ]"When you were behind the monitor, did you notice that there were
! b w4 b. ?: u0 K( w4 s0 @# ~/ u( u0 V
two cables plugged into the back of it, not just one?" 5 ]% q* ]- y, O- V1 Q
7 O. u* j }" o, J+ [- Q( y% L你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 0 T0 G% j* ]' h# ?" ]
9 G: h( \! D5 U+ `, {"No."
) V z7 E5 \: n
* ] s2 P6 T: ^' |7 d7 p沒有。 , d1 R( \: x5 t, Q
- l/ H* K3 U- H: M"Well, there are. I need you to look back there again and find
" Q$ b4 ~$ H1 ]: A6 X* N" L
" I% ]) C6 b! j6 u% O9 h& qtheother cable."
( `- Y& T1 \/ a/ d( l) ?3 R3 p' V! [8 P( o+ v/ j
就是了，我要你再到顯示器後面去找另一條電線。 + p9 `6 ~7 ~" s
# ?' J# n+ ^& m* M( }( ]: t, Z"....Okay, here it is." : t. T$ _" H! I/ l9 f
2 s" V$ X0 `* l' E# D7 E% T; X
OK，找到了。
B" ~" h/ \6 n. X% F( H
* h* Q$ T1 z4 E) J8 z"Follow it for me, and tell me if it's plugged securely into
" m( j* ` k& ?5 W0 Z/ v6 |1 ~* _$ ^& W
theback of your computer." I& r* _# D% Z0 w
4 h7 _. ~5 B- S/ h" c+ L: w; o8 [再替我找下去，告訴我它有沒有確實插好在電腦後面。 4 J( y! S0 I% B4 O" V4 B# I
! |2 C, a( x' R
"I can't reach."
. F2 `( R+ n4 d9 j+ } X' |4 o- n( f2 u; v1 n* |+ P3 J
我搆不到。 4 U6 ~ e% z% C1 h, \& i% y, ~/ E
& H# \& o& V7 j8 s6 S K$ r"Uh huh. Well, can you see if it is?"
+ h' Y# U4 y5 ? c5 e2 h2 M2 H( G$ u5 f* |% \" M2 ^
嗯，那麼，你看得到嗎？ & R Y' r- ?6 m1 V, i! D0 I+ ^( R
0 T; r% u! r3 G( C+ z) J
"No."
1 O, z/ O. b! f5 i1 ^, a: P- B" p
看不到。
$ c6 V' n. G, G7 x# Y# ]* N1 m# R2 S, l+ A, {) Q z* S4 M# r
"Even if you maybe put your knee on something and lean way over?" . ~( g0 ]8 m' t' F* i4 J! o* v
U. f! t) ]) d8 ~; U* Q" L0 A
那麼拿個東西墊高，爬過去看一下？ 9 `7 ?) ?; i1 s8 k2 o$ X0 H
p& Z& F, s% Y, N"Oh, it's not because I don't have the right angle - it's becauseit's dark." - L/ X3 @ Q8 D9 d J& q6 X" a# Z( O
& R* _ ]- `: n
喔，不是角度不好看不到，而是太暗了。 1 a( v& x* l- P
+ {6 ?+ R4 N' ^. a, a"Dark?" 5 K0 t3 [$ X1 P/ p7 i3 L$ ?1 V
$ P0 M2 r+ H1 f太暗？ 7 B, O2 c% z3 o: I
0 T6 M! ~& _: U" N# z( x! `"Yes - the office light is off, and the only light I have is 9 G# W# z4 m4 M$ m- e
W* E) s" K1 e# U3 S* T1 J* h: @( Ycomingfrom the window." ; ?& {3 k8 {+ C: z. \0 W* p% \( v
$ o$ L% M2 b1 K
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
' V% b1 x) M0 l! O0 S* r' z$ n4 X: ]1 i% F% ?
"Well, turn on the office light then."
6 h3 M: f. i ?' `! i9 S
( w5 g+ y* H3 t& |, @8 E那麼把辨公室的電燈都打開啊。
. G# K- Q& v" f5 B' g% z% n6 `. z: |, @8 m5 e$ _( |# I
"I can't." 7 n9 K4 o1 \, z) a- j
" ^6 W. L- I% T: Y2 Q7 F) a
沒辦法。
& p3 }; N3 T% g8 j% d" \7 k2 W* z: r3 n. [! t
"No? Why not?"
7 J6 J( h8 C* D7 {* D* p# m0 R6 x# o; N8 E5 Q
沒辨法？為什麼？ - ?% l" V& f7 a5 g
$ \; y* i; T/ _+ w, |. C' b"Because there's a power outage."
4 c* U4 u- e( T* m3 [) K. `6 Q8 u& `8 G9 I* d
因為停電啊!
( |" Y& ^/ P9 ~% j
4 [5 v, L/ S* l7 s, L"A power...... A power outage? Aha! Okay, we've got it licked now.
, {" o6 | I! T& j1 u5 T- P( Z3 f ^9 G- w2 }% p2 d6 y, `
Do you still have the boxes and manuals and packing stuff 0 {- \* q6 C' z# Y
. _# r7 ^+ _3 m# g) R3 A, S
yourcomputer came in?" 8 u% E! |2 |. z& m3 Q2 c
( ^7 g; }8 W" C$ H2 t% Y! [停...停電？&#@!(& ，喔!OK，現在開始打包， 7 n* H0 e4 q! O* N) ~
, `/ J2 y; p+ R3 m/ ?電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
/ |/ @ a5 t8 ^9 S. r0 b
9 K+ E' K% T u) w8 ^8 o; H2 k) a"Well, yes, I keep them in the closet."
7 }! D9 n. A/ v( N: m; |% t* d! g7 p% b) p! J3 G4 d8 I
嗯，是的，我已把它們收在櫃子裏。 : ]6 o$ e- [# E
8 j$ B" @. _' v) B"Good! Go get them, and unplug your system and pack it up justlike
+ }( b [( M, H8 W7 i
8 N; b% ]+ q' Rit was when you got it. Then take it back to the store youbought it from."
# a6 t: y: Q" J4 M* J$ ^) p. x2 g6 ?- Z1 s
很好!去把它們拿出來，然後把電腦搬下來包裝好，
! d( [7 D) A6 V
0 Y$ J g% R0 D+ U: E1 @& d就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
9 }) m9 B/ K3 P& v3 \8 m
8 z; L/ z+ B$ s, x, j( j) w% R"Really? Is it that bad?" 1 ?$ K: |- T5 K: H2 y& x6 g
0 L7 d3 }3 f. r8 ^- N. f4 H
真的嗎？是它壞掉了嗎？ " Z* H- }. ~; k- p# J
' t- y! K y: z% e"Yes, I'm afraid it is."
+ y: _9 Y# I6 ~1 d& B. Q4 g e' H, N1 R' V
是的，恐怕是這樣了的。 % ^" Q& U4 M: w* C; [
, o- l2 x4 H. h2 x
"Well, all right then, I suppose. What do I tell them?" 4 M& r- H7 z! {! b" j3 |, r
9 E% C+ u8 l( ^
喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
+ x5 G7 l A7 I% V0 X1 Z1 d
" u$ T3 u* A( T0 s- v0 w"Tell them you're too stupid to own a computer." # C5 z5 a: ]) Y* f- J
E- {, o8 H7 c" y( d就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
