Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 0 q, o0 a+ p, M$ n
2 F* S1 h/ |) @3 ^: `; P5 q"Ridge Hall computer assistant; may I help you?" 6 N* B5 h( N9 L: X& `8 u2 j
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." 5 E5 x) a7 H7 y* @9 l
9 a* H9 E6 B3 X4 c7 u! _是的，我有WordPerfect的問題。
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1 t& v3 w1 c4 J/ z6 k9 {7 ?"What sort of trouble?" , d3 g# k8 s3 m+ Y
6 }+ O* ~2 G- z, e J& [您有什麼問題呢 ? $ B% I5 C- r) C4 m# k, G k0 n
7 m8 H" s. N, P% Z9 B& ]% D"Well, I was just typing along, and all of a sudden the words wentaway."
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9 H& |# [$ `1 p我剛剛自已在打字的時候，突然間所有的字都不見了。 6 e2 W* O# E0 H3 t+ m7 ^
|0 j, I- k! O$ O; M* k7 A* B( M"Went away?"都不見了。 " R3 C7 q2 x8 O& g f* Z# i) s
) e& W7 A/ f( Q* O9 H"They disappeared."
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0 G: m* D" v8 ]9 ^3 ]它們都不見了。 " j- I* v! R! Z1 h
- b$ x4 f6 h8 i* k; D* S6 u"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ # _1 ^6 T5 J) N# m
: t9 z# \* w3 K"Nothing." 6 G4 B7 [. \2 m6 m5 p& A: C. F
; a5 \! S6 r) f0 R* ?沒有任何東西。 % g1 q1 {" h# C; r5 A
/ G5 K3 _6 K% y9 v$ }5 j1 }"Nothing?"
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沒有任何東西？ $ e i! i. N! O; q; B( Y# D+ I
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 - ^9 D- G& o% M. U5 ~
2 a. y, S1 a q1 W& V"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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1 e1 v' G3 d `/ p* Q6 _"How do I tell?"
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% b9 b; U2 \! z/ P" @5 O) \我要怎麼說明呢？
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$ a7 ^1 [4 H! w9 o"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" 8 }5 @) M) _* n
6 D* i" Z B0 ?6 ^( n9 B3 a什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 5 w9 e! b3 Q% R
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"Never mind. Can you move the cursor around on the screen?" 8 p. K7 v' T: `2 {) K
& Y: ` I! k) x8 {% a! F: F不管它了，你可以看到游標在螢幕上嗎？
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! m" `! F/ \/ I; N ^' j"There isn't any cursor; I told you, it won't accept anything Itype." ( r$ g- x! } V' B \
* Z( J" S& ?7 B. ]! ~- g7 g8 v8 V螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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$ G1 K) k" r$ c6 j6 C& h9 w, {3 P"Does your monitor have a power indicator?" 1 B4 L! L3 A5 e
4 K# s1 b4 l* `4 s8 |) ?顯示器上的電源指示燈有沒有亮？ 6 l( a/ V# J; ~7 g' m q' h" v
5 n4 C# f6 \* M$ I) z2 A# D; c& h"What's a monitor?" 7 S* e/ Y- q$ G/ s7 d7 P% K
+ y/ Y) g- W1 D什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. 5 z. A G I' \/ B
# I, h. v( A" M, i; XDoes ithave a little light that tells you when it's on?"
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" F% J" O# S8 c0 @5 u# f X( A+ _) Q就是那個看起像電視的螢幕， & n, |4 E) {" f
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有沒有一個小光點告訴你它是開著的？
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I don't know." 5 r9 y8 G" f/ B1 L8 k5 [
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我不懂耶。 7 w' B3 l5 p: V0 n" o3 u7 D( v
9 H, R X% L6 b( {8 Z"Well, then look on the back of the monitor and find where 5 Y3 V' |$ m+ I$ P0 q+ u
$ e0 m, \9 @9 ?/ u: T, F5 kthe powercord goes into it. Can you see that?" 8 M7 g( z! R0 R" }5 C
# @/ `7 G5 ^; x0 `那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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; x4 e/ k e+ c是，我想我看到了。 3 q. d4 \* \4 ?7 V
) W+ Z+ h! b& o9 P"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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! N7 d M7 E' h" e6 d! m2 T太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." 5 ]* w3 P+ P5 _: t
: z! { c# R9 Q) H5 Y I- r! r有啊! K1 B2 s# T+ e* M) \
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"When you were behind the monitor, did you notice that there were
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; O) m$ j4 A3 r% U% L- E: Ttwo cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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4 L, s: b& F4 |2 _- ^3 b) M"No." , @' ^& I# j. u1 {' j5 F
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沒有。
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R: H ^; I( f"Well, there are. I need you to look back there again and find 3 _& ] W; Y+ A
! K3 t1 y) T5 y1 l' ~# J3 [ itheother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 2 F' u7 m ^/ } y; I/ _3 u
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"....Okay, here it is." ; \& D! \0 p" D3 a
+ E+ h& v" O- U' t0 `0 H% V5 p& rOK，找到了。 / D" w! K" U7 ]+ Z8 m
I: [) v5 S/ R! X0 [: k/ q"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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# v, w9 i9 f% D. r& k再替我找下去，告訴我它有沒有確實插好在電腦後面。 ( \9 }1 D6 b" N; H. \
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"I can't reach." 7 L3 b4 b" o) _1 {+ i& I
! }- U+ F! V* f* T; |, D, t7 w我搆不到。 5 \& k6 X3 j# z& c* h' O6 S) L4 e
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"Uh huh. Well, can you see if it is?"
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5 |+ ~0 p# B; B) R8 W+ {( P9 Z# W嗯，那麼，你看得到嗎？ ' b% D9 y6 k/ |+ j+ H8 r. _1 F
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"No."
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看不到。 + V+ q0 B1 o+ J5 o
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 , T2 J t! e# X* R5 k* \, v! V( Z
9 K7 p' I& s2 ~4 a1 K) j! S! S"Dark?"
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0 j: @: e) w, v/ Q0 [& L* ^4 @太暗？ 0 j" T( C% }5 z" F4 ~
1 U8 [+ m4 o! {8 Q {"Yes - the office light is off, and the only light I have is : y: ~. c# D1 }/ Z. y5 K
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 & G$ n2 ~8 X' \& m) s$ Z7 D0 q
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"Well, turn on the office light then." * J; M8 p& U% }$ S$ g; _) Y
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那麼把辨公室的電燈都打開啊。 * I/ ^ m% X4 w9 A& a5 \
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"I can't."
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沒辦法。
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"No? Why not?"
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沒辨法？為什麼？
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1 Y: s7 i2 E: k% R4 U) N$ i"Because there's a power outage." 2 s* i6 J) K) P7 @6 w c4 E* V( L
4 ]! M& S2 N0 |+ K因為停電啊! ) |& { B9 X3 N' c) v, z& }2 j
) ~8 w* I+ k F- d! J"A power...... A power outage? Aha! Okay, we've got it licked now.
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" y& k( a b/ F" m* JDo you still have the boxes and manuals and packing stuff 8 }# z4 w6 v2 a: x2 P0 u8 H
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yourcomputer came in?"
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4 g- x" A# u5 o3 q% W. i. `6 G停...停電？&#@!(& ，喔!OK，現在開始打包，
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! h& ?# e0 I6 v. o電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ) q$ Q( u5 ?; f" K7 P7 M2 t
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"Well, yes, I keep them in the closet."
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! G2 {6 W4 X; Z/ T6 N# w* p8 t嗯，是的，我已把它們收在櫃子裏。 ; _* O4 c. @* k# j% E7 e) `4 p$ t. J3 Y
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." ) P' w% U- q" j8 u# M4 P; ?* K
% b$ G5 A4 g' u2 j8 ]6 h很好!去把它們拿出來，然後把電腦搬下來包裝好， 4 R' S! K" D7 r; w s
! p* }; \, D" u就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 4 f! _+ v+ \7 W7 U: J6 v0 ^$ k
I* a3 a9 A* |1 v8 M"Really? Is it that bad?" " Y. g, f+ q6 N: G) s$ t
8 R5 W5 N0 b$ p真的嗎？是它壞掉了嗎？ 2 s1 i% b9 m7 Q# w" [
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 & I4 C3 M5 i% [: Q) Z h2 g& x
( m$ h1 P. V( R& x! T"Well, all right then, I suppose. What do I tell them?" 0 y3 q# [* Y1 S6 f
+ N& B! z" |- Y# o5 \喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
