Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 0 j7 k W+ L" @: M7 M3 C2 h/ v
: t1 O2 L1 f& ?& d"Ridge Hall computer assistant; may I help you?"
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5 a" ?4 d$ s' I8 d3 N3 w& n1 ~Ridge Hall 電腦公司你好!我可以為您服務嗎? 3 U" V1 |) _( ?
) w: h6 Y% o: w0 n: r"Yes, well, I'm having trouble with WordPerfect." + L n+ o; ~ T9 a
\7 r; q8 i6 u' Z) E/ ^是的，我有WordPerfect的問題。 $ _8 j( k! } r2 D+ K
; a2 n# Z, m' g% J"What sort of trouble?" 9 U" O. P, V3 q* ]( N0 e, V& h2 p
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您有什麼問題呢 ? 6 m+ Z$ }! ^) B
3 M7 B7 c6 v5 N" x$ g+ y"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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1 ~: Z _) G! M6 b( p"They disappeared." 4 W, |0 Y( ]- P1 [; Z( F9 b
" Y9 c! g: _# J2 x( [ L+ ~它們都不見了。
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8 U$ P+ j7 N d3 Z* `"Hmm. So what does your screen look like now?" 7 T) b3 G! q6 X7 B$ L. m
. }( z; p! w, }+ r嗯，現在你的螢幕看到什麼東西？ $ q: K& S' {: w/ Z) M+ o0 |
5 ~2 }6 T# ?& t$ g0 `; w$ D m"Nothing."
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! W+ }* c( h( |. R9 |2 b% B3 V沒有任何東西。
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"Nothing?"
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' _9 M% x0 ^/ w; U沒有任何東西？
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" + G2 Z- {5 U$ l) S
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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我要怎麼說明呢？ 9 D# i( b2 Q4 o, h. O
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"Can you see the C: prompt on the screen?" & [2 E0 H8 b# r+ ?& c! h
6 I) U D; F {, s! q `% X9 _& V" l% ~你可以在螢幕上看到 C: 的提示符號嗎？ f! g" a2 }; E) m! ?7 {9 v
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"What's a sea-prompt?"
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' T% { c: X1 \$ P什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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) h7 ~. d' N9 `; Y" d, `$ x. z"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." ! V# `5 I7 f J
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?"
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1 M8 J) T) X; u) \3 j顯示器上的電源指示燈有沒有亮？ ' l0 t* c7 T9 Q j0 ]
% L1 p, c% L9 W7 Z+ S( |4 J# b X! |"What's a monitor?"
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. . ^0 w7 T7 ], W$ b
! E: T& H: k' m# q" ]$ W) ?Does ithave a little light that tells you when it's on?"
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: p/ N+ C9 P; ^- r/ D+ H7 K就是那個看起像電視的螢幕， # {4 V; L- G* @
- r% D0 A9 I2 p' C' f- W, A: h有沒有一個小光點告訴你它是開著的？
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I don't know." " S" {' h- f# k# z7 b, @2 j3 h
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我不懂耶。 ) k: W. D6 f9 i, u K
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"Well, then look on the back of the monitor and find where ) {4 Y+ n/ ^. u( F Z5 k' ~
( `4 l) v) ]+ {% F! {( N# Fthe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 5 }/ p4 V3 m# u% U1 I
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"....Yes, I think so."
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1 A: C" U4 h1 O1 G" @( ~( m2 E i是，我想我看到了。
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3 U: B0 Z: T, s"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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( V1 E6 B$ _9 W9 f6 _太棒了，沿著電線找下去，看它有沒有沒插在牆上？ " P6 x7 c( t b* ]
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"....Yes, it is."
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U- C- |! R5 ]有啊! 7 ?9 f0 u# Y- G: ?
# L7 }% H" r1 D9 z8 \0 U"When you were behind the monitor, did you notice that there were . f0 |/ L z) R. C! |1 A' H
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two cables plugged into the back of it, not just one?" K! J0 c' Z& ], _2 P( ~% E
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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+ |" H" O5 ^' D6 G" q0 ]8 J3 q沒有。 $ z" q: o$ e, q9 N. a
5 p. R4 C+ j9 f) x6 Y"Well, there are. I need you to look back there again and find
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$ u+ E9 D, ?6 S& Ktheother cable." 9 v2 L4 Q( B, g$ I# ^" E8 M
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就是了，我要你再到顯示器後面去找另一條電線。 7 O5 Z, N4 p) _- g
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"....Okay, here it is." $ F; t0 v, u6 j0 t, X
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into / p4 t: s0 D7 m) n
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." . |; W. C- v$ Y C E
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我搆不到。
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' H( `, {; U7 o5 F; u1 s3 o! Z8 M7 Z"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？
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% |; A( V! G2 D! z+ \% O b6 b! g"No." " X8 |% r) x4 G' T, i8 Y
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看不到。 ; m: v( ]: \& O2 d% H4 M7 C% f
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"Even if you maybe put your knee on something and lean way over?" 4 p I! W5 b& ^1 \) P
9 I2 j# Y1 W3 f2 [那麼拿個東西墊高，爬過去看一下？
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+ Y2 q9 W6 f+ i7 G( B* `"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 , o; N8 s4 Z5 o# v9 Z) D/ Y* F& J- e
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"Dark?"
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6 Y2 ?# O. I4 ~) h f太暗？ 9 Q$ }1 f8 N/ ^* v
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"Yes - the office light is off, and the only light I have is & P! x# e% W# Y! e7 `0 K& O
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 6 t& p) R8 ]' @$ J1 J, h
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"Well, turn on the office light then." : g, u; [4 r) W6 z; I
' C. f! P( A; s8 ]' l那麼把辨公室的電燈都打開啊。 6 L# g* d7 E6 b
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"I can't."
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沒辦法。
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"No? Why not?" 5 o: O0 `! B5 v# x0 d6 V1 k! K/ m
* C4 Y4 a* L$ M( s C) q沒辨法？為什麼？ ) x2 X |7 D8 _; h
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"Because there's a power outage."
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因為停電啊! ! [$ E6 {0 R+ O1 p/ G$ v
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff ' H# x' o3 E/ P8 U. R* I' w
- _8 d0 g$ k4 y6 cyourcomputer came in?"
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) ~, G1 o- n; N6 V. k* L* J停...停電？&#@!(& ，喔!OK，現在開始打包， : }' I$ Y6 N% o6 d: w' [
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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r# _) F( L' J. m"Good! Go get them, and unplug your system and pack it up justlike X+ m6 s X6 R c8 N. M
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 + M$ W, }; k/ S4 }- n/ m8 I( q
) V: O1 h! B$ N& F+ J"Really? Is it that bad?" % j @, s" ]( e% A7 @
- T3 v! x& l/ p$ E$ L0 `真的嗎？是它壞掉了嗎？ : H( d5 z# B: _2 P8 A
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"Yes, I'm afraid it is." 1 z' t0 @$ r) h1 A* {# I# ^
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是的，恐怕是這樣了的。 1 A; O' a/ w3 w1 x( X9 ~4 n, V
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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0 c. E5 _: c) }# J l/ N就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
