Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 7 S5 B, O/ m& D# Q' H
$ ]$ D6 }5 i8 Z# m5 l"Ridge Hall computer assistant; may I help you?" * f2 a' X( L% a, ~3 A- Q. z7 R
$ L7 K q& T/ H! A& z! G0 tRidge Hall 電腦公司你好!我可以為您服務嗎?
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5 @6 k! e; s+ U8 z7 u. A. H" |"Yes, well, I'm having trouble with WordPerfect."
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* n8 @2 Y r" H5 A2 V6 R+ i9 m/ c是的，我有WordPerfect的問題。 + B5 g4 o/ R+ w) l- l
2 @* c; ?, c+ `% a5 T- E+ H s* ]"What sort of trouble?" 6 V) m8 D4 G' P0 [9 Y
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您有什麼問題呢 ? 6 M# O4 @$ j9 e ?
b0 a6 D4 ?6 c5 T$ h"Well, I was just typing along, and all of a sudden the words wentaway." ! @& S& ^4 r3 G q+ q
T$ {# E, h' E+ u我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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) [' P4 E& y( J; M$ m: x1 F"They disappeared."
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它們都不見了。
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! w. }0 P% R; O+ ]( |"Hmm. So what does your screen look like now?" 3 t9 v. P$ s$ Y' p9 g* n7 |; G
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嗯，現在你的螢幕看到什麼東西？ H8 \' N. L5 y
) q5 E8 m6 d( H0 S( c3 p! j" ^"Nothing." & _9 |8 W- L) `- @) P/ M: q
0 k. M, W, R5 j6 x4 b8 v# i沒有任何東西。 ; I' l- | o: G( i
8 Q% I6 I8 [7 D/ t- W& z6 A"Nothing?" " _( w/ s4 g* C
2 o, W& y. h7 l. |沒有任何東西？
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"It's blank; it won't accept anything when I type."
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, _: Z! W1 Q/ Q3 z0 s. j' }螢幕是全黑的，我打的字它都沒反應。 4 C7 ^' J# t5 @& O) K, v
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"Are you still in WordPerfect, or did you get out?" ) B Z% G& ~: V/ R- h
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您是否還在操作WordPerfect，還是以經離開了。
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2 ], d6 [' b$ ~, c1 S- o7 |6 o0 z"How do I tell?" 8 \, t& w( Y* @" _0 E8 W; |, T) V
$ L; K/ Q f" f6 ?7 e我要怎麼說明呢？
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"Can you see the C: prompt on the screen?" ! r9 k/ v( v6 l% F& z1 ]
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你可以在螢幕上看到 C: 的提示符號嗎？ . \+ S0 R) i$ l3 h
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"What's a sea-prompt?" 5 L) k: y; t9 D1 w* S. o9 w4 B3 p
& i7 @* t* M# ^2 x2 ~$ u+ g什麼是 "海的提示符號" ("sea"=海，和 "C"同音) # n( l4 D1 X: P' x
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"Never mind. Can you move the cursor around on the screen?" 4 D3 X' ?2 A' Z# R
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype."
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8 I, p( t8 f$ L螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?" ; C4 Q2 E( j' f: r9 F
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顯示器上的電源指示燈有沒有亮？
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% Z, s# t+ ]7 _1 y( g" Y"What's a monitor?" . \( e- s5 z" J/ q9 c. O0 G
" ?$ z& t- z3 o4 n/ ^) F' G什麼是顯示器？
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, W( p* Y6 d6 m/ n( a0 p" ]"It's the thing with the screen on it that looks like a TV. + ?9 Z6 r" v* W" A0 f- j# K* p
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Does ithave a little light that tells you when it's on?" 8 I7 x4 M, r' k2 y
* ~. D7 _+ L- Z& S# q就是那個看起像電視的螢幕， 7 i, N# M! P0 D7 n2 |- X* `& b
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有沒有一個小光點告訴你它是開著的？
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I don't know." , X3 J8 F7 c8 Q- g3 o' Z6 O+ N
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我不懂耶。 : \! X/ z3 z% {( K4 s. o; r
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"Well, then look on the back of the monitor and find where $ ?4 ^* t. u+ y. f
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 7 ~( P& o" t0 T$ z$ |
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"....Yes, I think so."
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是，我想我看到了。 - g+ k8 K; N+ b8 Z6 k
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 8 g. T/ m7 d/ r @; I+ ]; @; ]( ]
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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0 D7 Z K Y |"....Yes, it is."
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有啊! / B7 \( P, T( s
x* K1 c S" E7 O6 c2 U"When you were behind the monitor, did you notice that there were 3 m) ^3 ^" t' k* [2 m: g( u- d
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two cables plugged into the back of it, not just one?" : h4 _8 a& L z2 |
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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$ j6 J( p2 k/ J7 c, R8 J"No."
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沒有。 $ \+ }! j% Z7 h( C6 F
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"Well, there are. I need you to look back there again and find ' {9 R" d: z* A/ D' X
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theother cable." & Y5 K/ V8 M/ J5 ~6 Q
! S4 @0 D5 T- l4 f# Q7 Q就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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) ?3 c- S: k6 b' C8 K9 ?OK，找到了。 6 _3 m% S" o/ P- n; F2 z4 P' ]
4 |% X( H7 M% A; o0 O4 p- d"Follow it for me, and tell me if it's plugged securely into 6 q8 V6 Y$ }& ^/ J( B
# z# ^' B: c* _: R/ etheback of your computer."
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3 [# y5 t$ `$ b& A% \0 u8 C再替我找下去，告訴我它有沒有確實插好在電腦後面。 * `& x) H' s: ~5 V2 u7 d
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"I can't reach." ) X' `! |3 u3 \9 _% z5 i8 _
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我搆不到。
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"Uh huh. Well, can you see if it is?" 5 J. R! Q& `! z: f
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嗯，那麼，你看得到嗎？ 9 s, o u+ \* X+ D7 V
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"No." ! y1 L- t# E' f
7 }- N, a5 U0 N4 g& I看不到。
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( T, N* ~4 |/ X) Y7 j"Even if you maybe put your knee on something and lean way over?" % D6 Y! M: b6 K% w/ p
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那麼拿個東西墊高，爬過去看一下？
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, d( C2 z, }8 U"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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" ?) M% @* s+ W k4 j) [# d喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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8 C. S/ V, R! l6 z) d9 x太暗？ 2 m4 p* d2 }& U I; N1 _
+ @9 U$ ~ v y6 k4 P( T"Yes - the office light is off, and the only light I have is , B8 u/ z8 a% N# t: x9 a
$ E/ R! o" I) ^7 t; `comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 0 o! f/ Y1 {$ o2 T9 }# t: [3 N1 o3 x
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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1 v" t* S; H7 a"I can't."
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. t6 M& m$ U N0 @% {' Y沒辦法。
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"No? Why not?"
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8 s1 u: W3 P# t' L1 y4 f沒辨法？為什麼？
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"Because there's a power outage."
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因為停電啊! 6 c% j+ h9 _# @4 |5 @
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"A power...... A power outage? Aha! Okay, we've got it licked now. 0 ~4 z8 D) G2 c6 I( g: E
4 U. @ Y( s! h( n0 F: N+ o( r5 eDo you still have the boxes and manuals and packing stuff & `. M/ Y- S0 d+ _
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yourcomputer came in?" C1 }# L4 ?- _3 b5 p. Z" Z
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停...停電？&#@!(& ，喔!OK，現在開始打包， 0 E) B! [4 ]. d: y" F
" ?% \# G+ k5 i& b( y! ]電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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! @9 p5 O% \) ~5 d嗯，是的，我已把它們收在櫃子裏。
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, h: I. ?, o' c; {3 ]2 F"Good! Go get them, and unplug your system and pack it up justlike
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$ e; ]$ `! x' S1 C1 Bit was when you got it. Then take it back to the store youbought it from."
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3 i6 t+ a" k6 O$ F0 Q0 e- A3 _很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 % U) n! n( p7 z! O' ~
E; @7 w# V2 |* V; _. H5 O! [! p"Really? Is it that bad?" D5 E; e$ z1 m. D8 h' e. n, ^
5 ]% x/ E/ ]5 |" U真的嗎？是它壞掉了嗎？
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' v. d0 ^" a& o: g5 S% K"Yes, I'm afraid it is." 9 O$ s9 z: s" Q j0 Y
* H' n# d% J/ F' B是的，恐怕是這樣了的。 1 s. R' d1 ?, x
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"Well, all right then, I suppose. What do I tell them?" ( n8 Q! Z/ Z' p
7 s5 O! q e3 F喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." ) g+ }; w3 v( e# _" m! V' |; Q/ K
0 g4 T& V& Y' z+ l. j1 Q就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
