Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 1 x2 w0 Q: [- c& m! z$ y
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"Ridge Hall computer assistant; may I help you?" 3 n) w. I( [; \
5 f7 B! o6 i1 I, r0 gRidge Hall 電腦公司你好!我可以為您服務嗎? 8 G9 i, F6 d3 `; T! E& _
N# P4 e: z4 q$ j% U+ b"Yes, well, I'm having trouble with WordPerfect." 8 I2 y1 p& _! _
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是的，我有WordPerfect的問題。
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5 V! K* Q3 z$ N5 y1 a"What sort of trouble?"
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1 a" B* R" F+ _/ @您有什麼問題呢 ? / i+ k: N/ H9 M% d0 `5 y+ W
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"Well, I was just typing along, and all of a sudden the words wentaway." 1 ^9 W* }, P+ v5 g8 E% T; [
& j2 ]7 m% D. u. u! H我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 * `. z6 I! F N' M$ Y; }, ]$ ~
; g) ^1 S2 [# \5 G9 r"They disappeared."
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% |# ^' a2 w( ], a它們都不見了。 0 U1 W7 ^& z- A8 s0 X
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"Hmm. So what does your screen look like now?"
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) d2 r! `9 G: _5 K$ ~3 l j- S嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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3 g3 z; v. S4 c沒有任何東西。
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"Nothing?" ' B1 V/ v' m4 z, I
4 D, d3 c& X8 e) q. U0 ^8 f$ [沒有任何東西？
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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( X6 b% D j B"Are you still in WordPerfect, or did you get out?"
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8 P5 E. x) {3 k, B3 P' R您是否還在操作WordPerfect，還是以經離開了。 3 F! C+ C/ Z+ j# i
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"How do I tell?" ; _' b( A5 A# S- D& }9 ]
. }' v2 \" |0 _# }/ i我要怎麼說明呢？ . ~9 T8 @: `: x( P% V
% h: h# Y4 ~) B$ v: S6 K, N"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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+ D. }; ?" A, M& \"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 8 F: t) n4 {7 m2 b- ?. i6 ?
: r: p% c& b" L7 N4 f8 C( U+ q7 p! ["Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" 4 k' m6 E- r$ T; y
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什麼是顯示器？
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4 Q# @- M7 w' }+ ~"It's the thing with the screen on it that looks like a TV. / s% q, l3 r& g8 |* J
8 O/ w+ @( @2 z; t* M, {* T( UDoes ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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$ m% F0 P k- \; F0 ^) Y( j, k1 O) dI don't know." - c: h# k5 n3 `; Q* o- O- w
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我不懂耶。 / L' O. e8 l! M! m8 [! Q* v
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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- Q/ r( Y3 W, y( d3 m9 z; A0 |; j"....Yes, I think so." 1 l! H: M) Q; Z; ~6 M% U8 ?: u) c
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是，我想我看到了。 ; x3 Q: _2 `6 m5 K& b
# T& f9 s: z; n8 z3 G"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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/ O8 i' V# q' y# f; H4 U太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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4 k: e( D B2 @9 G& S- E"....Yes, it is." 2 {8 m( E0 A+ |- J1 q
, E7 E* O4 |! E$ v5 a3 ?2 I有啊! 7 I5 T9 N7 W6 |3 @3 ?# L( K& Z
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"When you were behind the monitor, did you notice that there were 1 Q) J* d* o+ t; {2 Y8 C' ~
* F( B4 C- n# C" l9 n6 otwo cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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2 t4 L# N3 B' h/ N. x1 h% s* A) {! l"No."
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沒有。
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"Well, there are. I need you to look back there again and find
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7 r7 D, C# A& v& ?! ?- C2 Ytheother cable."
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9 {- C) \# J I; V就是了，我要你再到顯示器後面去找另一條電線。 ; ^$ z( ?, s* }3 {( ~, M
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"....Okay, here it is." % K# I: W3 e8 T! J
/ c4 w: a* j4 eOK，找到了。
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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: e: t- F+ z+ _: H( e" X"I can't reach." $ k0 p" X( ?# O) V9 f! G
( w/ J9 L% C6 A! H我搆不到。 ' o' k6 ]# a0 ?
. x: e! t! y1 f. f"Uh huh. Well, can you see if it is?"
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+ a7 W4 z0 [" v: } @. N1 Q3 E9 Z嗯，那麼，你看得到嗎？ ' f5 K- {$ ]0 ?! G& p
" z# s2 @$ V' B"No." ' U( D7 G% g4 x5 }! ]' r4 g
a6 n' v4 ~* j+ R看不到。
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"Even if you maybe put your knee on something and lean way over?"
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0 b: Y/ n1 w8 U$ V+ a7 S那麼拿個東西墊高，爬過去看一下？ ; L% m9 K C4 k9 X* B" j Q
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." & d( ]( ~5 w: G: F$ P
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喔，不是角度不好看不到，而是太暗了。
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8 Y: E( t5 m: p! }"Dark?" - W8 e2 S y+ k2 f+ B
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太暗？
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"Yes - the office light is off, and the only light I have is ( `4 Y, |. U' i' t- E
' Q7 F+ X1 B3 G. F; g4 Pcomingfrom the window." ( Z- [8 p8 t7 r5 i
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 & T( X4 a. f+ Y, }9 e) _' S
9 O' [+ h1 W3 ?& a, m1 w! y"I can't."
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& Q0 [" a+ ]; A# s沒辦法。
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4 }. U% i( p6 d"No? Why not?"
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9 j4 o2 P! H# @4 ~$ c) I沒辨法？為什麼？
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' M- v R/ ~2 t( m/ e7 j6 z- |"Because there's a power outage." 7 f; y. f' e- J) T2 [: h
% q( x/ Y4 c. N. i因為停電啊! 4 f8 t1 ~/ p& Z, @. M A/ L
" x: ~. x; v: u/ e8 j3 t"A power...... A power outage? Aha! Okay, we've got it licked now. * f" U5 g8 _4 b' w3 _
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Do you still have the boxes and manuals and packing stuff $ X" K% u# V. g- l
/ y; F6 Q% x( |* d, R: ?& R0 hyourcomputer came in?" , {9 a2 V' i* d: p+ P* x" ?
5 R7 M/ e1 o0 D1 A停...停電？&#@!(& ，喔!OK，現在開始打包，
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Z+ }9 w4 J1 V0 t: L! U電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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* B, I1 P7 B7 Z"Well, yes, I keep them in the closet."
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2 n. n& [0 n" Z) A% X* C嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike 7 l1 ^4 }, a: z6 j9 \
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， ) O/ I8 j( j2 R
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 - a! _: L8 [" ^# A/ ?& E# H
; k. @& z9 W2 j# v: t- P$ b"Really? Is it that bad?"
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' _0 {$ p- l' B6 P2 X) j真的嗎？是它壞掉了嗎？
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' _7 Q, p6 B0 p8 Y, ^"Yes, I'm afraid it is." & X6 Z3 ~- u# ~. J# k6 U. ^
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是的，恐怕是這樣了的。 3 f" u! b- S3 V& J
6 T) F' y8 Q% E2 H% B9 H9 ~"Well, all right then, I suppose. What do I tell them?"
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7 T9 _, F+ a# F4 }( Q/ P; m7 V喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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6 W6 |' |4 x3 e" D& k"Tell them you're too stupid to own a computer." # u3 M/ t* m0 D J/ w7 X
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
