Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ! D3 |3 [/ m" N* R, E
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"Ridge Hall computer assistant; may I help you?"
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. p: E% D) g& |* ]# aRidge Hall 電腦公司你好!我可以為您服務嗎?
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: S1 k. v: Y; I% G" ? _"Yes, well, I'm having trouble with WordPerfect." ( b1 \1 U6 A+ f4 \- p% l& q9 q
9 a7 Y+ `, C! S' [- @% N" `是的，我有WordPerfect的問題。 : F ^5 B( E8 _ p8 p7 ~$ m
7 \3 C$ c0 c- g. V: K9 r. i"What sort of trouble?" ! _" U, k1 ~6 J4 C
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您有什麼問題呢 ? , s/ j5 l5 d" [7 A8 l
* M: s+ N# A' J1 ^"Well, I was just typing along, and all of a sudden the words wentaway." % B4 S% @! D% q
- S. F) U' Z/ W7 g. { M: L7 g* D我剛剛自已在打字的時候，突然間所有的字都不見了。
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% M' C1 a# y' x; `7 h: Z2 O"Went away?"都不見了。 + x* j9 V t4 _" z
; r% k# {( U% z g7 e8 l1 m& m& Q# q"They disappeared." * R2 o4 D0 K* _0 e+ A" ~3 G
$ s5 D; U# b6 Q& n& x T: `它們都不見了。
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"Hmm. So what does your screen look like now?" 3 }# g3 E5 v7 K. z4 {9 Q: W& p
0 I, L# [5 e5 \嗯，現在你的螢幕看到什麼東西？ ) R6 V" ?* m" L. }( `4 t$ u$ n
4 `! H6 s$ E7 f2 O"Nothing."
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( u& o5 M' I! g; {7 p3 V' v沒有任何東西。 9 ~+ l- ~# j% l
1 N2 q. q$ y0 B+ g& q1 z"Nothing?" - p. s' c- h, i2 A* j5 `
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沒有任何東西？ & y @$ u; T; Q* D7 T- q' C6 ^
) v6 j" T" p5 f3 n"It's blank; it won't accept anything when I type." : }/ F' Q( c7 V; l
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螢幕是全黑的，我打的字它都沒反應。
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( p9 c$ c N& [! I"Are you still in WordPerfect, or did you get out?"
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% W4 T. `! A0 J5 H8 F您是否還在操作WordPerfect，還是以經離開了。 6 [/ E+ R5 f' k1 a4 W- S& ?
+ i, j6 b8 x ^7 V9 p; J/ S"How do I tell?"
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我要怎麼說明呢？ : h$ ~- u8 { e+ D$ W
% x5 {; V! x. o5 O$ U! }. V& t: `/ x"Can you see the C: prompt on the screen?" & Z' C* i) R9 @" P& s
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" - J; z4 t- Q; {- ~( `
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不管它了，你可以看到游標在螢幕上嗎？ . d- }* }- S9 N. ~2 @& H3 m
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"There isn't any cursor; I told you, it won't accept anything Itype."
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3 J2 F0 U" ^! E) C& y螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ ( l4 @3 A; T( Y$ ~+ z
" F; v3 i$ C) l: |4 U"What's a monitor?"
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: s( f4 K) R7 |5 O! A什麼是顯示器？ 0 M% [# _2 {9 P
+ L6 y% r+ o' K" z"It's the thing with the screen on it that looks like a TV. $ Q3 w; O/ T/ f7 j- ?5 W
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Does ithave a little light that tells you when it's on?"
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/ z4 |8 K) }6 d h) j6 n就是那個看起像電視的螢幕，
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8 E* _+ V- g% r0 L有沒有一個小光點告訴你它是開著的？
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! K) D# ^# {0 f4 _6 q, g6 gI don't know." . p0 A$ p9 N. ~9 z" d
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我不懂耶。
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) ~$ w" O4 O; {- j# K& S"Well, then look on the back of the monitor and find where
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/ J+ j/ t1 z1 r% f1 b; Athe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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; w' H4 V9 C! l"....Yes, I think so." 2 J! S2 t; {- G c1 J5 i* F8 R8 \
& |! o$ c2 {+ S# ^* }, l! i是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 6 y& z. j4 t$ \3 r. m, U) n/ q
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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n0 I# ~1 p: x, f+ W' Q"....Yes, it is." : L# t9 F$ V2 m1 A
% |+ T2 \9 w. y0 g6 e有啊! & h& c, b6 a) Z/ f$ w% W# B g
4 j# A) ]5 q6 [ `"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?" 0 D3 |7 n& T" m% N$ B, ~, F
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." ; j( [7 z2 r3 D. S0 _: F: u
/ b7 ?; j( J, j1 p& L沒有。
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+ h" l* ^. v. o# F1 }"Well, there are. I need you to look back there again and find 3 W: v* c& q+ n; X
9 J5 s+ C! h8 F! _$ l, otheother cable." ( \' K. y6 L% j; r
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就是了，我要你再到顯示器後面去找另一條電線。 ! R& `0 p0 }) v- \9 N
# w" c% _2 U; v O! h5 w t"....Okay, here it is."
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into ! k Z E+ {7 d* v; L, v
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theback of your computer." 5 F% v" C# L+ G9 p$ }1 o: o5 N# ^
+ s" E8 x. a9 D% C8 k! B/ f再替我找下去，告訴我它有沒有確實插好在電腦後面。 ) J4 Y- M3 ?" q) j6 q& N: q" i
/ y. x% E7 G* a9 ?7 {"I can't reach."
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3 T" o" ~! e0 A我搆不到。 . h' P4 O+ C4 [/ f* O O
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"Uh huh. Well, can you see if it is?"
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8 \ A/ x3 D5 j/ x' S嗯，那麼，你看得到嗎？ . M5 O/ x* o& c& s6 R
* V- ?0 x" \4 `) g( d0 Q% u"No."
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看不到。
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; |+ g) x* {: Y5 V4 g) B"Even if you maybe put your knee on something and lean way over?"
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. _9 T+ V& i' R3 a1 e那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." 4 |3 {( x: e/ w9 T, Y: @
9 b y, o# y* r E喔，不是角度不好看不到，而是太暗了。
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0 e" Q9 c; C" X. w"Dark?"
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太暗？ 3 }' a0 @* A8 t2 {! U( n4 H, c
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"Yes - the office light is off, and the only light I have is $ D; B; J# o1 ]& j+ ~
3 h) S6 H! e# X1 y/ R- Pcomingfrom the window."
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3 g$ u' I6 X+ X5 m9 M. `. n2 |是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 " _; A) I# V9 x0 {
+ |) G2 |- B1 z"Well, turn on the office light then."
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+ Y$ c" |( l6 n5 w+ T+ J8 \那麼把辨公室的電燈都打開啊。
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6 L4 Q" o, O! [0 @"I can't." 0 f! X8 W/ J+ ~5 X9 @1 C: P6 v
; ^2 X) ?* J2 X6 h: ?1 w+ m6 z$ l沒辦法。
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"No? Why not?"
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+ O8 F9 F! X2 F沒辨法？為什麼？ $ g, B2 q( O* Y4 Q
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"Because there's a power outage."
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9 q4 |: o" [6 i4 v/ P w因為停電啊! : q1 G" h; C2 f' u+ d
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"A power...... A power outage? Aha! Okay, we've got it licked now. 2 L& G4 I4 Z7 {% a0 b3 t
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Do you still have the boxes and manuals and packing stuff 8 w0 ~6 q# } L- F u* F$ a [
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yourcomputer came in?"
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0 i/ J; P, h* h5 k( l$ t- ]停...停電？&#@!(& ，喔!OK，現在開始打包， 6 B% R$ C; `7 B# `4 {4 A/ }
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." . T9 k% U- Y* T; {$ q* }; Z
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嗯，是的，我已把它們收在櫃子裏。 5 z+ e( s9 z, }* X
9 F! q: i! w# x8 U* k+ U$ h"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." # H" P! J. {8 z( [
% `" a: W' H7 q5 a$ b2 X很好!去把它們拿出來，然後把電腦搬下來包裝好， ) v% {( \2 W" X
% C( x6 [ |* y4 I- M: N就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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0 h# a$ D& t' V! ]"Really? Is it that bad?" e" q3 p- H3 `/ v7 p
" x# F$ e" E, }6 s真的嗎？是它壞掉了嗎？ 5 i, j/ Q6 v' y& ^: N9 v$ H' Y" p- _
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 : J. n6 x+ Q8 p% O3 V5 W
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"Well, all right then, I suppose. What do I tell them?"
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+ S4 a1 c# A" O6 C3 ~+ {; N! j喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ & s$ L7 h, ]- g* B3 ^6 u. S
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"Tell them you're too stupid to own a computer." : b2 F$ C: v, k- D
* S: a( F4 s/ d' m6 Q& `; {4 q: \就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
