Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 & D" H! \" `% [4 q
5 C. j( w) o0 g/ e: S% ^$ ["Ridge Hall computer assistant; may I help you?" " x5 @1 G/ n6 q! V/ b
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Ridge Hall 電腦公司你好!我可以為您服務嗎? 8 e, M4 f/ E; d+ `5 }
: q5 C- u2 {4 H) d"Yes, well, I'm having trouble with WordPerfect." 1 Q7 H: Z1 ? I' ]7 J/ T- |
: T# ~: t4 B- |' O! e% K8 \2 T是的，我有WordPerfect的問題。 , g: {4 r6 G" o! q$ f) o8 h
6 M/ I! y& Y& @8 J3 G) T7 R w"What sort of trouble?"
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您有什麼問題呢 ?
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* F) P9 G9 z# P7 u0 W8 K"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 ; f% k1 W9 ]6 e* G9 V J* _+ L
0 W/ U5 C. P F' X% F"Went away?"都不見了。
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"They disappeared."
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+ | n k1 t- O; |8 V( q它們都不見了。 & \9 m9 q; E8 n( W: O
- o. {1 g* C( s; J8 q' U) X"Hmm. So what does your screen look like now?" ( z: Y3 \$ v; D* r
$ c, y9 k v$ Q) e. @5 n嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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. G/ S8 o: K* L( e沒有任何東西。
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' s8 ~3 p) i' _: O+ Q"Nothing?" ! Q% T$ X( u8 o# p# R1 F
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沒有任何東西？
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( [" M6 ~/ s. K+ X) w"It's blank; it won't accept anything when I type." 6 {! @* W9 g5 ^: c, `/ d
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螢幕是全黑的，我打的字它都沒反應。 ' s! p& B, a4 y, `3 ]; ^3 H7 I k
/ {/ Y/ j( u `; U"Are you still in WordPerfect, or did you get out?"
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- ]# Y1 z& H7 k! {2 l ^7 H( r您是否還在操作WordPerfect，還是以經離開了。 $ L8 d4 b. {# `8 L; H3 F
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"How do I tell?" ' q# L {6 m% I' v: t" `
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我要怎麼說明呢？ 2 W1 ^! L3 B% \/ p' {0 n
# z* R0 B2 x1 X% a# P"Can you see the C: prompt on the screen?" # V& e4 Y9 ^7 s
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你可以在螢幕上看到 C: 的提示符號嗎？ ; {9 v& s/ \# @, C% s
+ l# R# ?/ D5 `# L5 S% y4 j"What's a sea-prompt?" $ S" E, _! e, i h- l: G' w; Z
. e G/ R9 ~5 f( Z什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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1 m. N; k+ |* ^. e0 f4 B3 ~"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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7 d8 r4 _' A& X5 \+ F1 @9 z/ |! b"There isn't any cursor; I told you, it won't accept anything Itype." * }! T9 y; L3 ~ J: U
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 : T! L4 T) [- a. Q
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"Does your monitor have a power indicator?" # x, Q3 E, @# |/ R3 b M3 e# U
. g0 y, b) z* l2 U X2 H顯示器上的電源指示燈有沒有亮？
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5 e: s! z9 S- B0 {8 M"What's a monitor?"
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* {' o7 j, f* ?0 Q( f什麼是顯示器？
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2 T/ G$ [! S5 C$ n) y"It's the thing with the screen on it that looks like a TV. 2 t9 L- f- S1 |; N. I/ i
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Does ithave a little light that tells you when it's on?"
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+ q6 i3 U2 g' a) d. r$ C8 h就是那個看起像電視的螢幕， 8 |4 T1 s2 m8 c& ]" J
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有沒有一個小光點告訴你它是開著的？ " m' N+ P7 M# C8 {
, v% ?/ r; n! \, r$ }' g {I don't know." $ z) H& W% J! O/ @) G8 g
" f8 M7 [2 |! o6 K我不懂耶。 . S8 F4 j7 [% i
# ^7 Y/ {+ j0 x6 {2 F"Well, then look on the back of the monitor and find where
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3 |$ H( [! _* p1 K4 bthe powercord goes into it. Can you see that?"
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9 |/ c7 a* F5 n6 W那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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是，我想我看到了。 @/ ?, o* k- Q w7 y2 J! R
" x/ Z; H+ r; K) l& O" R. J"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 5 O3 ]6 ]% y t1 k# R# a
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." , _$ {: A8 y' d6 _8 l+ g/ ^
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有啊! + W+ F% g# v, v- h7 u
}) i/ R1 B% B/ u* h8 u"When you were behind the monitor, did you notice that there were * F4 C0 n! \& ]: I6 P& k
7 I% N7 `& H* }' Z( S1 E+ q: r: Ctwo cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ & _. F& I- D, {0 ~* f8 |6 x1 o
" u4 ?6 M- L- i"No."
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沒有。 0 m5 T5 i; b1 ?1 X3 a' S, R2 v
$ A2 l* ^# o; U2 _. M# @"Well, there are. I need you to look back there again and find
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+ Z$ V+ e: d" h3 U# y: ]; ptheother cable." 9 L( B) a, h, l8 X8 g$ i
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就是了，我要你再到顯示器後面去找另一條電線。 4 Y1 j K+ s9 b7 z ?, S
8 C8 I6 m4 ?4 y5 [+ C"....Okay, here it is." 2 U" |9 J# ?4 F# ^. j6 ~/ G: D8 {
" l! }1 B" a/ |* H6 o `# e$ ]OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into # S# o, f3 B7 ]( C% I, f
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theback of your computer."
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! M& s# n% V" J" y; W再替我找下去，告訴我它有沒有確實插好在電腦後面。
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B O, J5 L) L, Q"I can't reach." ' t* i8 n: b& h. ]# f7 L% X' M
6 r; T& F) [: [5 z/ C1 l我搆不到。
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3 J5 p% S* ~6 o- H9 g5 N"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ % g1 a% Z0 F! @# R# q) [
7 v6 ^, y0 i1 Q5 `; m"No." . }9 i1 O# a D4 @
* x/ x! ]. I) Y/ b) I9 H* {看不到。
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6 L6 D- h3 |/ S! U+ J) h9 o"Even if you maybe put your knee on something and lean way over?"
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* a4 ~8 Y3 c1 F: I' T; I那麼拿個東西墊高，爬過去看一下？
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; Z( p* j* p+ e( [) j! B$ P: z"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 H- k7 h' {. e3 ~; R4 ^ ~3 j* W
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"Dark?"
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8 g$ ?, F; p% `% {太暗？ # ]; f* ^+ I1 X4 p
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"Yes - the office light is off, and the only light I have is
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. n& R' T, H$ F+ `+ a4 s6 Fcomingfrom the window." 4 R9 R! ~% F7 R; s: [+ o' Y3 s
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." ' `( v) _5 }% K! i/ _- r% k
, [0 r" X$ F- g" s8 k7 u4 O那麼把辨公室的電燈都打開啊。
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( B; _0 X- l! F( @. b- n* M"I can't." 1 c+ M& B/ {7 ?# N
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沒辦法。
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) P7 K$ v/ J! [/ |' B"No? Why not?" % `2 K& G2 |+ A1 N
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沒辨法？為什麼？ $ b' d: c- r& k! W$ h" |
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"Because there's a power outage." 3 |+ i4 } r& p" s$ o; s- {5 }) e
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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( }& J- ^# y. D' MDo you still have the boxes and manuals and packing stuff / E5 d; o" d1 z6 j1 X
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yourcomputer came in?" 6 a! M6 M6 a9 _. B$ Z3 i
( b. {! l0 n/ j+ C停...停電？&#@!(& ，喔!OK，現在開始打包， # [3 ~- x; B, f$ R
* m- F2 a+ K* ^' U: i! |6 p. s' _5 ?* K電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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8 u' n, Q& Q" t% V"Well, yes, I keep them in the closet." a% S# O* Q' Q9 }9 z, t# h$ W
8 t; F3 `6 e, @5 c: x9 K+ `嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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3 W6 i$ y# } ^8 m9 f M2 Uit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， + k" n1 \. P$ S6 R
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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0 x5 v% y, `1 [# H- H u3 l"Really? Is it that bad?" . _1 Y/ i3 v; \' l# S! O0 t% }
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真的嗎？是它壞掉了嗎？
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4 X2 l ]# T/ }) Y. @* u"Yes, I'm afraid it is."
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3 H" o" O* m2 |% `是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." 0 _# O ?$ v7 W( ?
4 o5 f# a/ M: _% L7 l- N. h0 @7 j就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
