Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 B* r: l" J/ F0 Z1 v
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"Ridge Hall computer assistant; may I help you?" ; b, N: y8 [0 N( J# L. r4 O& r
5 I) _$ q5 b$ R& _7 ]+ ]Ridge Hall 電腦公司你好!我可以為您服務嗎?
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: U+ x2 g5 Q; `9 H# W6 _! X"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。 + I+ f6 a; T) b
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"What sort of trouble?"
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您有什麼問題呢 ? 2 R6 S; ~6 B! c0 \+ p0 ~; u9 e, i
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"Well, I was just typing along, and all of a sudden the words wentaway."
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- c7 ]$ n4 ? T" T( o- ~3 e, r我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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5 ~; w7 y( G. S; E W8 G"They disappeared." # b! y0 b. @/ T7 i: F
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它們都不見了。 * l2 ?/ T2 W, W
* I2 E- c- F5 e- R: Q1 Q"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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& S0 P' m' }* L+ d9 g"Nothing."
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沒有任何東西。 0 t) d' H" S R( j R& N: Q& o- |
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"Nothing?"
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沒有任何東西？ 0 b5 D+ I0 G( R
8 y4 C& N2 K5 E* v2 j5 r"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 7 u1 s# V# T( x
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"Are you still in WordPerfect, or did you get out?"
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4 ?. G; H0 I) m/ `. Q0 I# d您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?" 3 d% ^1 {7 ?8 B# k
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我要怎麼說明呢？ $ U( t( g: ?. G) |
6 X1 a) Q1 B. i* p; Q/ Q& [$ y5 @"Can you see the C: prompt on the screen?"
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2 Q, B* ]/ D% B8 C1 Z0 D你可以在螢幕上看到 C: 的提示符號嗎？ 1 J. e7 ~% e% A0 M" C
8 {3 x, w( R/ r! \/ p e"What's a sea-prompt?" * w+ K3 j; U& Y9 b8 P
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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! l# H9 l& R/ p6 i不管它了，你可以看到游標在螢幕上嗎？ % k0 D; y4 i& {* B" C
( Y% y$ {: E" Y$ M+ d+ y"There isn't any cursor; I told you, it won't accept anything Itype." 8 I! |; U/ _( _. P, h* T3 j
, Y2 w) n6 u3 H1 C& }螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 3 Z$ K: e! E! h+ {3 p
1 K6 P: l5 F; d$ k. C8 u"Does your monitor have a power indicator?" & \: j9 b- K* j+ b
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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什麼是顯示器？ , ~* P; [- E" x% q; T( W/ t, F
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" 3 }$ L. W$ ~5 ?2 a1 h
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就是那個看起像電視的螢幕，
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: W8 I+ F& b9 C; @4 _9 u( M; z5 r1 W有沒有一個小光點告訴你它是開著的？ , W' c+ d; {% l0 d- c
5 d8 g# |, [, t8 |I don't know."
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0 y0 C6 {6 d# N, A; {" r) T我不懂耶。 ; t2 V; U5 j8 x$ [$ j/ x/ u# [8 K
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"Well, then look on the back of the monitor and find where
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! p- y0 A9 g/ O# k3 e0 gthe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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) u8 d" M6 w, Z+ O3 O/ ] v5 u"....Yes, I think so."
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是，我想我看到了。
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/ @4 U. [9 ^( { j/ x5 d( O8 k"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." " X7 s0 F% W3 X
& S1 W3 V; L d) J. }太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ) L) p/ j/ I% z4 L
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"....Yes, it is."
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有啊!
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$ ]7 u3 h3 m8 x) I: {"When you were behind the monitor, did you notice that there were , L5 D" Y( A4 `4 w( l* Y z7 C1 u
+ M) ~7 G( Z6 m7 P, `two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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; }/ J6 F2 @6 k/ g" W8 D. v4 x8 K"No."
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沒有。 4 _: k9 K# B* M8 f; K4 M, {" c2 C
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"Well, there are. I need you to look back there again and find
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theother cable." * d. |$ t2 G* m! h
, b7 r' _8 c' A: X: y0 E6 U就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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OK，找到了。
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+ \( J. \2 o* ?. y$ k8 V"Follow it for me, and tell me if it's plugged securely into . h% k0 H7 q8 ^9 D7 O) m `
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theback of your computer." 2 x5 j! b+ I3 M5 N4 X# D7 O% v
7 R& V9 s7 [; m$ }2 J% [; |: _1 I再替我找下去，告訴我它有沒有確實插好在電腦後面。 $ f) c1 K& T! @1 ?! L- C" M
- R$ U* t# @7 P" n4 |"I can't reach."
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) o3 m3 |) {9 }/ H C i我搆不到。
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"Uh huh. Well, can you see if it is?"
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: S5 L8 N0 `* n" H/ X. v i2 ?( E$ `5 g9 K嗯，那麼，你看得到嗎？
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"No."
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看不到。
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"Even if you maybe put your knee on something and lean way over?"
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& u; V) h. x/ Y5 I$ D" @那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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' i% H8 Y9 @$ V% p2 u( x5 I喔，不是角度不好看不到，而是太暗了。
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( F$ M' k$ j" s% W+ ?"Dark?"
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R" J2 o/ y$ u太暗？ : {5 ]+ v' _6 w# ?0 |7 E
- R% m8 t7 E) O) m7 K4 B( ?"Yes - the office light is off, and the only light I have is , A/ L# `7 R0 w$ s
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comingfrom the window." : R2 t [/ o; M* F
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 / {! ~/ a, E4 {
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"Well, turn on the office light then."
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: m8 b; L: u! ]9 U. U那麼把辨公室的電燈都打開啊。
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3 _$ X7 j5 x9 E+ T3 w"I can't." " C! O5 [- @0 ~" r, |) \
" Y# o6 S5 s8 m9 c# _6 H沒辦法。
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9 o" g7 r' H' E1 d6 `: Y+ g- ^/ Q"No? Why not?"
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% ]4 Q* G& [) t0 w; G, R沒辨法？為什麼？ + N- S2 t* B; o2 f" J; e
( C3 v0 f7 z) ^/ W"Because there's a power outage."
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因為停電啊!
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( k3 q3 f9 r4 h/ D3 P"A power...... A power outage? Aha! Okay, we've got it licked now.
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; e/ G1 J) t1 M6 H$ z+ Y2 BDo you still have the boxes and manuals and packing stuff
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yourcomputer came in?" 7 o: k, v) ?+ q5 Z& G8 `
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停...停電？&#@!(& ，喔!OK，現在開始打包， 8 ?, v. b$ S+ P9 Q( s, I
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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/ d) n- U- X4 o, R0 B0 p"Well, yes, I keep them in the closet." 5 T& H$ \3 D S# ^6 N6 s1 x
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嗯，是的，我已把它們收在櫃子裏。 ) M8 y6 c3 ?6 J7 y5 ~1 |9 a; j
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"Good! Go get them, and unplug your system and pack it up justlike 9 I0 n1 j4 z/ E: @4 k, G
- ^. o6 P) P& [( F, J# J- o0 _* Jit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， 9 _6 w0 A" y; `& Q
# L+ G7 k8 c) d- I就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 * x( y. P1 _3 j8 E- `2 b" b
4 l. t& T Y) H6 H# a"Really? Is it that bad?"
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0 K3 |$ l6 `! Y' s" C真的嗎？是它壞掉了嗎？
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% W6 o+ {+ {' J"Yes, I'm afraid it is."
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$ b/ v1 [; a( z# x: Q+ ^是的，恐怕是這樣了的。 . L- S4 l% V; c
# V2 H# w2 G9 z7 a"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 6 \" i; z: U- Y6 _* z8 O" s
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"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
