Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 / e0 R* h; z3 ?' R
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"Ridge Hall computer assistant; may I help you?"
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; B! {7 c* `( G7 i" x) ~Ridge Hall 電腦公司你好!我可以為您服務嗎? ) z& x5 N/ t$ ?% b7 Q
- }: _- c& L$ x' i"Yes, well, I'm having trouble with WordPerfect."
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/ c; h8 c) z. a是的，我有WordPerfect的問題。
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. I5 x( B% \- q4 o: G4 o+ Y9 _$ D8 h" O"What sort of trouble?" / D, }5 j5 t$ v
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您有什麼問題呢 ? 6 z3 C. V ]. y
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"Well, I was just typing along, and all of a sudden the words wentaway." 0 A! _4 r; j$ ~+ @7 F3 M
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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5 y/ T+ B! \ q& Z% M) ?) E"Went away?"都不見了。
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"They disappeared."
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它們都不見了。 5 O A. u9 S. w' ]- T) ~, P& B4 ^
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"Hmm. So what does your screen look like now?" # T2 e8 K! f$ l( W7 t. k+ G& a
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嗯，現在你的螢幕看到什麼東西？
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& c H) |. y5 }2 X6 G2 L8 }- S: y4 R"Nothing."
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, @/ j( G' q& w6 E沒有任何東西。 ; T+ v- G) ?: ~. x* z. Y; M8 ~7 ]# s
% C* U6 [9 V0 [0 g7 @"Nothing?" 9 X9 Z$ e) G4 n0 G
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沒有任何東西？ # c& X0 U- S; {$ R1 [; g
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"It's blank; it won't accept anything when I type." ' \: H8 @* E0 `" g% u8 \- t5 ?
- y# P1 j" Q, @9 X" ~螢幕是全黑的，我打的字它都沒反應。 9 \9 H- P6 U$ s; A, b2 U5 P
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"Are you still in WordPerfect, or did you get out?" ( V9 K; z! X9 \ {
) V, m% U$ K8 A' G您是否還在操作WordPerfect，還是以經離開了。
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2 p; y% O0 A$ g B6 A"How do I tell?" $ L+ x8 p5 A9 j2 M
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我要怎麼說明呢？
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+ C& \5 l% d( {9 y& O, ~"Can you see the C: prompt on the screen?" 9 B) g( u) r% [+ \) X9 Y( x
; F3 |$ F8 ^# z: C5 h你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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1 K5 ^: p. Z/ n' a* f) U; H! j什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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0 F* E7 L m2 W- o4 I' V) _9 j"Never mind. Can you move the cursor around on the screen?" : W" U- n( I" f1 X) M9 O$ U
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不管它了，你可以看到游標在螢幕上嗎？
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O6 @$ v" i; q/ q% }"There isn't any cursor; I told you, it won't accept anything Itype." ; u; a: y! H! K, x! a
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 2 u( T/ Z+ O+ l3 X+ w: T
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" $ J; |3 X4 `. L# Q
3 H, C0 s$ z" |/ Q% v. d什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. / E- w7 p" ~5 V" z- B6 {
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Does ithave a little light that tells you when it's on?"
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y4 _; M2 q: {9 b' H; _3 @就是那個看起像電視的螢幕，
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1 {% Z# _# L) l( Q( r* U有沒有一個小光點告訴你它是開著的？
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I don't know." 7 @ x8 s/ ^8 U, E. R6 u Z5 I8 Y
$ D' D1 R2 G' H0 w我不懂耶。
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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1 B3 P9 q* a$ H0 ~, O' {"....Yes, I think so." " V: }6 n, e& d* ] _3 J
) ^& Z1 b, A, {) n: s% L是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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7 _- |& m; @3 G"....Yes, it is."
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有啊! . E! Y4 [0 H c4 o( A. H
9 Q2 |: s' W! H* L0 c"When you were behind the monitor, did you notice that there were " C8 F6 C i+ C6 n" N" C W5 E5 P; Q$ P
6 o* G8 n; y$ \: A( S4 f& ]( ytwo cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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& Q# Q" _5 X2 x; S& E沒有。
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"Well, there are. I need you to look back there again and find & G* k# o! _8 ?: W9 t+ t
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 / ]& O, y3 ~* d- I" K9 O
% ^: h( g/ ~: Z; A& M! F3 |"....Okay, here it is." ' e* z6 w# Q! e U* ]% N9 n
6 l J& E5 N: k7 \6 F" \( eOK，找到了。
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|' _& g# h8 p; {- N! V"Follow it for me, and tell me if it's plugged securely into ! q: N$ r2 A* H# T
- V7 u' @: \+ i( ttheback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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, W S; Q2 f0 G8 p1 l; }% w"I can't reach." 7 x3 f$ O0 z: p. U' Q
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我搆不到。
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( x7 r* |; j! }! G* ^ _"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？
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3 D8 u+ _# x, L/ D"No." * H9 G" x+ E* `) r4 i
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看不到。 . y( S9 a/ s9 b
0 a1 P( d2 U% m6 _; p. }"Even if you maybe put your knee on something and lean way over?"
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" z, g& S6 h, B0 N那麼拿個東西墊高，爬過去看一下？ ' R( j. l: x* O7 \9 p+ B& j
+ Y; E v: q3 s) B"Oh, it's not because I don't have the right angle - it's becauseit's dark." 5 z! k1 b3 e& x1 C3 `0 e
: B7 @6 C# c% q z+ Q+ l喔，不是角度不好看不到，而是太暗了。 ) ]' T2 T! e- N
% X8 f2 x4 P3 l"Dark?"
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- Q( G' p2 x l' V6 `" Q. ~太暗？ 8 A3 L& ?+ ^, k9 M
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." 0 ^! M! J6 {, z Q8 N, B9 O9 J
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 + r/ T7 P" o7 s# n7 @
1 L y: c; i+ N+ ^- d"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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"I can't." ) G9 `4 h2 {1 t. [5 r" ]
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沒辦法。 , H. `; c% \# K: F0 x
; Y/ l7 ]% O- B- g/ X"No? Why not?"
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: m; G/ K, Y; z5 x3 {7 M% C沒辨法？為什麼？ ( f# J) T5 o2 S' P9 Y8 ?
: K# J9 r7 M4 U7 C) N t2 X"Because there's a power outage." 4 V/ N" S7 q" q% V P
& T2 m9 E& }. b因為停電啊! [, m1 F+ l# D( a/ `7 P1 x: Q
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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0 i* ~3 q$ J g, i J9 NDo you still have the boxes and manuals and packing stuff ' @$ l5 A1 I$ C
+ O/ k/ O* S1 B7 F# h/ }( myourcomputer came in?" 8 J, t+ [4 _& h/ F: W" t q
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停...停電？&#@!(& ，喔!OK，現在開始打包， ) T0 h3 n* O8 u" S1 i6 h# v
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ! C# D ^& r7 `8 y9 g; Q4 p3 ^
8 m' \: q9 v$ R6 v4 A+ X/ e- k"Well, yes, I keep them in the closet." - m! B+ H. x9 I/ V$ @4 h' _: G' T. d- A
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嗯，是的，我已把它們收在櫃子裏。
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2 ]; u' p8 A7 e! d"Good! Go get them, and unplug your system and pack it up justlike
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- h% t$ Q3 z9 r; w2 |6 O& Dit was when you got it. Then take it back to the store youbought it from." / v+ N3 W1 t. G, ~0 X/ I( I/ e
9 s) w. Z, E; r5 Q1 y很好!去把它們拿出來，然後把電腦搬下來包裝好，
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7 Z, s; ^) q! ]* J& Q" r, }就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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( x4 M# N8 D" v4 }& c( B# r"Really? Is it that bad?" , O4 S2 e. f7 C/ R+ V+ o3 R
6 P) H1 g0 \' g( i4 a4 m# O6 R真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." ' ~7 _. y8 j' D( k2 ]) G3 j
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是的，恐怕是這樣了的。
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: F1 `% K7 n( N, P+ R: v. P"Well, all right then, I suppose. What do I tell them?" ( p. d: J# x$ w$ U$ |+ `
' \# ^. |# \& S' u: ?" }8 b喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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/ p0 j8 m* k; m- }$ r) j# D"Tell them you're too stupid to own a computer."
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+ F4 g0 G5 z' N: q2 S4 a$ @' u就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
