Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect."
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* @9 O- V X4 g# b5 q是的，我有WordPerfect的問題。 , w$ i" P# H! c+ c7 H( F1 B: u8 q2 d
. D+ p+ f5 I" t, C/ q9 n3 }" P"What sort of trouble?"
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0 `2 q% ^+ C2 v7 W: a您有什麼問題呢 ?
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( ?8 [7 s! ` b5 j2 q" U* s( ?"Well, I was just typing along, and all of a sudden the words wentaway."
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# }4 g/ Q6 z6 i$ N# t我剛剛自已在打字的時候，突然間所有的字都不見了。 3 }5 w' p9 ~: J. x* I* y
) r! m7 l9 b- Q5 P B) u5 A2 {; o"Went away?"都不見了。 & C; A3 v) c( i# }8 |
& Z8 v/ Y1 {% ?) [* C/ R"They disappeared." 6 j. S; W9 W0 A8 ^* m6 ^ s
w! p: s; Q5 o5 t它們都不見了。
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5 o0 T, E* m7 ]9 {+ }; o"Hmm. So what does your screen look like now?" * x, Y3 J: Z' w1 l/ u9 ]" C
: v0 d7 G" L! h" r/ e嗯，現在你的螢幕看到什麼東西？ . l" F+ R, r4 [
7 |2 O$ [9 B% w, P( M: A"Nothing."
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沒有任何東西。
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1 {0 w& X5 E5 e) q# z"Nothing?" * `. Z" R; @5 p1 }. F. D& W# B
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沒有任何東西？
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"It's blank; it won't accept anything when I type." $ s6 f0 S6 N* J4 B
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螢幕是全黑的，我打的字它都沒反應。
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3 Y$ b, b5 R" v: u4 w' } ]. V"Are you still in WordPerfect, or did you get out?" - i( o5 Q* H5 F7 S; j
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您是否還在操作WordPerfect，還是以經離開了。 ) f( |5 ^# }& K. ^( K
" Z6 O0 h$ f1 p- Q"How do I tell?"
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+ S& F. p" t1 \4 N9 L我要怎麼說明呢？ 4 n: C0 f% l+ [' ^7 B D @% `
4 g! k! K; |# d' ?$ e4 v"Can you see the C: prompt on the screen?"
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5 U% E1 e% \6 y- a# m- U1 j2 ]你可以在螢幕上看到 C: 的提示符號嗎？ 3 ]0 D+ z0 d. R8 Y$ F- \) }6 t2 y
: |% l- @6 V0 W* l+ |! T"What's a sea-prompt?" 5 P3 k( y1 J7 m
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 3 l7 y7 J7 n" p; O& v3 P6 _8 U1 u
# M. ]% A8 q4 D S. F4 y9 N"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ 5 M: [+ k, f3 @5 `$ D# W. ]
$ ]2 h8 Q, W" I) B, C+ ~' Q"There isn't any cursor; I told you, it won't accept anything Itype." / E6 e% k; W/ ~, [3 v
, ~2 c# O' P" a0 Y' q4 O+ L螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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( ~: E- q! y* J9 g"Does your monitor have a power indicator?" ; M9 h, B% ~/ z, X
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顯示器上的電源指示燈有沒有亮？
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% R1 E6 Q( k& F: M( F) g, _ f"What's a monitor?" / S9 Y. E, Y1 a1 M" [+ C5 S* a
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什麼是顯示器？ 5 m% ?/ A3 |0 q* ]5 p. C% l
, l3 l; F( u) I7 [( c8 g6 I! X"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" & G. M: v0 f6 W. h5 A. x7 n
, E. F6 a& u- D: |- b& c就是那個看起像電視的螢幕，
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0 _( [0 e- K' X& ^有沒有一個小光點告訴你它是開著的？ ! R# s# b$ A- ?; m
3 W: j! Z+ H& e* [, CI don't know." 2 S( p" u4 H- A. p" T; A7 }
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我不懂耶。 8 `- |; {; _" n* b# Y3 D; O8 x
$ p! E( o t/ n: r9 p"Well, then look on the back of the monitor and find where
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: ]; d. m& h' k$ [0 t& N$ G9 c) Nthe powercord goes into it. Can you see that?"
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4 W8 s7 j2 T! ~那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." , d/ X8 F2 H5 f8 a
h0 x' a) L/ v/ R0 Y4 Z, Q# Y是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." & f' }( F1 S. ^; o$ T
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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6 n- J0 A$ m; p- m8 {+ E"....Yes, it is."
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) f+ z( \* x! l2 O5 V5 z( k有啊!
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6 t. a( i! T6 B& T/ T"When you were behind the monitor, did you notice that there were
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/ n) \. Q) { k9 y) [6 D+ w: Atwo cables plugged into the back of it, not just one?" * N" ?9 R, H0 g) f [, D3 O
! P/ s3 L$ U+ M S+ u% I4 F你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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# d1 ]2 ~' c# A ^5 _' z" x, X# R"No." 2 T" Q0 x( d# Q& d/ [$ J3 o) q
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沒有。
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( h* y) f4 @4 T, m& w/ p"Well, there are. I need you to look back there again and find
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 6 S5 t, t5 u# X2 u; ?7 T+ s
# t7 s1 W2 @: Y5 q"....Okay, here it is."
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into - _6 J( ^2 ^' U Z9 [
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theback of your computer." + B9 [% Z0 F2 P% ]1 D7 f
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." 2 H* p: p5 `$ |# }6 x
! v6 y4 {* @' i( w. m我搆不到。
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% O2 G/ j7 \4 f6 {% a"Uh huh. Well, can you see if it is?"
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' E+ n- {: J, T9 ]嗯，那麼，你看得到嗎？
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; h0 | L2 n6 Z6 ^5 |. o L"No." O; x5 x9 N# n9 w7 f7 q7 J
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看不到。
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"Even if you maybe put your knee on something and lean way over?" # v# I* X, U: B: J% K+ D1 D5 X
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那麼拿個東西墊高，爬過去看一下？ 5 Z ^ B1 N2 D$ s) T# i: d+ M
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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& S: x. r8 D! [4 X! ]) u喔，不是角度不好看不到，而是太暗了。
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! A+ X9 K+ U ?6 @! v7 W3 h"Dark?" * K. w* A- q' j# }/ g J4 f- O! G
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太暗？ . x% _8 ]5 a2 b' k) z2 d
5 P+ }' p5 q2 {"Yes - the office light is off, and the only light I have is
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; a' V* G) Y' Vcomingfrom the window."
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9 j" C$ ~( o. B% h是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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) y. A6 V6 Y8 F"Well, turn on the office light then." * |9 B7 X* C+ i+ n+ k8 a; H ^
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那麼把辨公室的電燈都打開啊。 : Y, r" M1 h: P/ {6 Z
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"I can't."
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. a. O: j" s5 ]沒辦法。
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"No? Why not?" 7 l! f' A/ s' _2 K) i3 | x
1 K) V* O) k/ k' I' ^) Q沒辨法？為什麼？ + |4 @, g, n* l0 j9 R+ N+ P
]0 L# m6 Z/ I2 j"Because there's a power outage." 7 N! K4 t: u) X
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因為停電啊! 2 g" z2 u: ?+ V* G& I
- f8 ~1 @- u% R7 D* c; ?1 `"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff ; L# N* g3 V# h# i1 Y
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yourcomputer came in?" ! F$ E5 B4 \8 y" I, `5 F, o- D9 s
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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4 Q$ ?2 s0 B6 N( ^/ k! m0 u電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ , S2 T3 W' F% c5 B* F0 N: V
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"Well, yes, I keep them in the closet." ; i- E6 `/ v* ^, o% Y
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嗯，是的，我已把它們收在櫃子裏。 % c& b: O- u# f) |/ ]
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， 4 b+ I# B, l' n! K% I; s
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 , w* Z1 @ ]2 A
9 e$ U0 [3 P6 T" {"Really? Is it that bad?"
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! Z" X% `- M/ i真的嗎？是它壞掉了嗎？ 7 w9 Y0 I2 l. [3 p* n
+ Q/ \; t. p2 L$ P$ d0 r7 B"Yes, I'm afraid it is." ; t* N$ }4 ~8 x" ^, s. q O, |! O
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是的，恐怕是這樣了的。
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: c. k+ T& I7 p2 X$ |. ?"Well, all right then, I suppose. What do I tell them?" 2 e- K) w' Z: F+ @' K0 E! L
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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# Y& y2 y. I( q# b2 L5 @5 b"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
