Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ) a+ q e# k% x+ u; }$ G
7 I7 j6 F+ F9 J"Ridge Hall computer assistant; may I help you?"
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0 A1 w# [! r; l. A/ g; mRidge Hall 電腦公司你好!我可以為您服務嗎? 8 [: J: L# X+ K, |! |2 M: v4 {
% L# `& E& d1 x U6 W, \: h/ |"Yes, well, I'm having trouble with WordPerfect." + N* B' v, V$ X9 ~, r
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是的，我有WordPerfect的問題。
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7 m |4 Z+ V- D d5 |' U/ P7 `$ x"What sort of trouble?" 2 a P7 d4 Z+ w% v5 P
( ]& R& W5 W2 g您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway." + ], o) q* M+ S0 X) @
4 A% b9 {0 W+ q3 V7 g$ U1 o; U; |我剛剛自已在打字的時候，突然間所有的字都不見了。
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5 ]. f: s' C5 u0 v0 l"Went away?"都不見了。 - [3 i- {( `* T* O: q- A. A
; P4 U( s i5 _7 O" ^4 O- s"They disappeared." & w' |- x" R9 Z( H1 A
4 d7 h ] r* A6 T/ v4 h# {它們都不見了。 & b c4 e1 H) N0 L, E; x: Q' ^
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"Hmm. So what does your screen look like now?" ' g- W& g+ i: G" h) G3 ~1 p( j
7 Q2 M, w1 g" l( `' n2 N3 ^7 T/ Y嗯，現在你的螢幕看到什麼東西？
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2 ]. A* B. C" V! U4 z0 S& Y"Nothing."
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8 i* `/ I* s/ b& V" Q6 r沒有任何東西。 ( U$ s* b4 p8 ^' ~
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"Nothing?"
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" e, L3 F4 f8 r0 |7 E P/ n沒有任何東西？ % q8 p8 y% O( {% M/ y( O
7 a& N- P- {' q" J"It's blank; it won't accept anything when I type." 5 G! k' q1 d1 b$ d- V% q0 X
; B9 M" V9 |6 k( O: W螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" / H. i) d# w5 }' w% ^& j. A! T6 w
_1 d) B. {2 {7 r5 j5 R" q# [+ W您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?" 5 W7 I' n# [! @2 `
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我要怎麼說明呢？ 3 Y6 b& Y+ Z5 j5 G, j' ]- V% V* U4 a
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"Can you see the C: prompt on the screen?"
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2 j) F" }8 R/ D/ t0 ?你可以在螢幕上看到 C: 的提示符號嗎？ 0 P2 A! W+ `& F, Q6 z- t* K3 z
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"What's a sea-prompt?" ! y& {4 s- Y+ @2 @4 N
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" & r6 Q2 g0 \7 ?$ d. b) U) M6 l' ]
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不管它了，你可以看到游標在螢幕上嗎？
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. B! P! |, H! W* P! t% U( S$ h$ j0 ^"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 % }- ]8 @8 E: M3 c& i1 \
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"Does your monitor have a power indicator?" ( |8 B+ o8 Z. j H- E) M3 a
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顯示器上的電源指示燈有沒有亮？ " q7 c S! g5 v
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"What's a monitor?" 9 _' `" ~8 g, x& ^
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什麼是顯示器？ % Z* R V, w$ _9 C3 ~
$ @ x6 ], x% B" L6 E"It's the thing with the screen on it that looks like a TV. / D1 r9 I/ x) {; x v
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ " ^# w, E; b. \4 a
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I don't know." ?2 A! N/ A" i. t5 X0 k
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我不懂耶。 2 @) M7 e) c9 J. y D! s( X: k0 q* @. x
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" 8 [$ [& G% e! t3 I9 D; f' \# g6 V
$ r) O: ^3 s1 Q- _; L那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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, c7 \8 h1 L6 F U& f1 R"....Yes, I think so." ! a4 S$ }& {7 M, {$ u% @/ ^; o
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是，我想我看到了。
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. D7 Z0 f% j4 r+ o"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." & G5 }; u" X% V* X
" }: k) N7 c2 X* E6 g4 W有啊!
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5 ^7 o! g. N" V s! W: s"When you were behind the monitor, did you notice that there were % z# D3 c- n- w% b/ V- V
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two cables plugged into the back of it, not just one?" 2 e2 a. s" R. G. m
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 3 m$ T6 k. j4 o- h2 T' }
% c0 U& } q2 Z"No." 7 _; A# e) h# H4 O! B5 Q7 l" Q
' J5 F$ E" W; ~$ E& c: f沒有。 , a! k+ Y4 [2 O5 L
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"Well, there are. I need you to look back there again and find ) H" c5 B" H* L" Q8 H
- E/ D0 |3 K2 }! n5 e+ n3 Btheother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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' H9 ^5 E* n8 J! q/ v"....Okay, here it is." ; U# ~7 |5 u2 s; ?; O; O
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into + }$ ]: X }- _ Q: U
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 - S) k+ ?: L) M) V
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"I can't reach."
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1 C/ g% ~% E0 A我搆不到。 1 {+ f B, q+ d1 y, D" R, v
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"Uh huh. Well, can you see if it is?" 1 j f6 }+ |, H, |# G5 k/ ]
+ T' C0 p. Z1 _# Y- F) t0 N% C D6 W嗯，那麼，你看得到嗎？ # {0 w+ E5 j3 W" ?0 ?" p% Q
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"No." - N) e2 W7 z$ |! M
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看不到。 9 y3 y/ q- }& ?$ w& _1 C/ u
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"Even if you maybe put your knee on something and lean way over?"
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5 H$ A8 i/ p6 M. b那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." 6 q$ R5 L6 m z$ w2 r
* H" [+ b4 e+ S2 w) t4 y+ ~1 c喔，不是角度不好看不到，而是太暗了。 / q. @5 Q7 q6 I0 R" b% O* v
# K4 E U% Q r0 z- _5 S4 @ o- I3 ["Dark?" K: o" X6 B0 R, P, K/ T" @
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太暗？ 7 F q' @" H* J+ i- ^, w, l
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." $ h0 k6 t) f2 h5 s# ]+ p
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." $ V, z5 e# D, M. C; s) d5 _, T
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那麼把辨公室的電燈都打開啊。
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! X6 x' @+ s6 A8 T$ `1 {"I can't."
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' \$ ?% R+ o, N" y. V: o" y沒辦法。
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"No? Why not?"
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& D. \. N- G6 x& Q5 L" Z沒辨法？為什麼？ ; n1 o9 r$ H- D E( o3 r
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"Because there's a power outage."
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7 V7 ]7 O; Z; n# p9 ?因為停電啊!
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3 Q; V+ q) A' S$ b' x, q9 r6 W0 J"A power...... A power outage? Aha! Okay, we've got it licked now. ) k# @* d: W( ?4 _8 c+ K j" E6 }
" ^: }- l l4 Z$ yDo you still have the boxes and manuals and packing stuff M6 H/ z, x9 J; K- u6 b
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yourcomputer came in?" , z9 X0 ?7 Y; o y! {0 H# _
* a: J1 D3 p7 S停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ % [0 X1 p$ J8 p; M( f: h J
% E1 ?& o: p4 w6 e"Well, yes, I keep them in the closet."
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) J& s/ \: Q8 V( i# ]2 ?嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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. W# u; Q4 ]/ \, F, s2 ait was when you got it. Then take it back to the store youbought it from." 1 u! [2 d0 C; X* F9 I% f) N
; h3 X: L1 r8 Z5 Z9 T' V很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" 8 E" i: t) y% l# t/ D1 p
+ N8 l7 l- U: v, O0 f真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." % z- u# l- n d4 c: _$ L
, |7 W. X6 l( h$ p8 [+ a是的，恐怕是這樣了的。 5 F' a) v S7 r
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"Well, all right then, I suppose. What do I tell them?" 9 Q7 \# m" s+ w8 V% A6 z
3 A0 o3 j8 L5 N喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." 1 G& k7 t- A; g! A
u6 P4 B( q2 E2 n) j4 e就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
