Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ]$ [0 t- J7 {4 n' P8 _2 d* z
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"Ridge Hall computer assistant; may I help you?" 6 v/ T( I! Z# y" {2 b! p1 `/ _! n
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Ridge Hall 電腦公司你好!我可以為您服務嗎? + C$ |" {3 i8 A0 J. R9 k
4 ^8 R, ]# K' T! [# j- _" T* r/ T! {"Yes, well, I'm having trouble with WordPerfect." o9 {, @' L- ?7 O
" I1 {7 a/ H& A! M2 p是的，我有WordPerfect的問題。
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7 A' W3 w. |" N; ^1 x3 O3 w"What sort of trouble?" & m% ]/ I% \ Q
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您有什麼問題呢 ? 1 H5 s) R- x- a8 F! x( _( f
1 t, K5 L$ Y% i2 d( f"Well, I was just typing along, and all of a sudden the words wentaway."
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% z" i- U! @8 u* D) D" `我剛剛自已在打字的時候，突然間所有的字都不見了。 * _/ ^! |0 n2 I7 Q. c) ?7 a% v
5 q; V5 G9 l3 d- b& c I+ `"Went away?"都不見了。 ( o4 g1 S4 t* p" V; H
3 C5 x& N' p# U* n"They disappeared."
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它們都不見了。
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"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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+ X; \: |" p) Q. x- t2 Z"Nothing." / P: c/ R4 R' M: ^
. ^4 M" w$ V) m1 E5 b# F8 z沒有任何東西。 # b, P6 c3 x+ a$ R
/ B q- X+ I5 v) O; O# O0 I"Nothing?"
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2 t9 N3 X. ?$ ^/ B- D: B5 \* k沒有任何東西？
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( l/ H$ {% e& T$ X3 _- i"It's blank; it won't accept anything when I type." 7 @# h) b2 y8 _, |" q8 Q# L
$ `, l1 I) |3 n螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" / A% J/ V1 N$ O9 T: |1 l- R
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您是否還在操作WordPerfect，還是以經離開了。 ) H$ p" v, `, [" g* p, I
: J4 V4 p' x" R+ ]' s. y4 \2 @"How do I tell?" 7 R: D4 \% g5 Q& C
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我要怎麼說明呢？
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1 n! L M- d1 m G' P) o( p* S# ^"Can you see the C: prompt on the screen?" ; a0 a, \* P& R* g
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" - A" J* D: ?' F3 X% t7 \: a
4 _: C+ _7 Y) I# Z% E4 I什麼是 "海的提示符號" ("sea"=海，和 "C"同音) * R! y9 N4 X- R3 _; N2 O3 p
8 V9 h* o3 x# ~; I/ k7 L"Never mind. Can you move the cursor around on the screen?" % Y: W+ p" l- j2 ~* y
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." . V* e2 s/ b1 D
" h6 v4 `; ^, N" `$ z7 `& J( t螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 . f& l* q0 J8 }0 `/ ^' M
# P% ?* k/ i# i' ^) B x"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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% d" y h' W }6 J7 j5 d* {"What's a monitor?"
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什麼是顯示器？ * z7 |9 E8 z( T8 p8 @4 o/ r
2 a$ |6 W( g0 ?6 P3 m"It's the thing with the screen on it that looks like a TV. ! `6 [. A$ E: }0 b- G1 ^0 v
0 b" @- h K: |4 @- _2 jDoes ithave a little light that tells you when it's on?" ' O: ]' h% i2 t6 S
+ {% m5 c: ?7 @3 X就是那個看起像電視的螢幕，
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8 q% H+ ?. Y& F有沒有一個小光點告訴你它是開著的？ ! C l2 w, c M* P$ w5 q3 o
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I don't know."
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我不懂耶。 / D9 p" Z+ A/ d; F) L! l7 a
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"Well, then look on the back of the monitor and find where * H! X3 O+ T$ I5 M1 }8 k
7 J* W6 S6 V& J* zthe powercord goes into it. Can you see that?"
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: D" Q! Z* ]% U x w, S3 m那麼，你能不能看得到顯示器後面有一條電源線接在上面？ # y. {* g8 L" u" j# g3 f
/ \# ^9 V' i& X" y"....Yes, I think so."
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7 t: A6 S5 H7 P) \9 D# S4 L是，我想我看到了。 / J0 O" E) I1 t4 U; v2 X; w. N! ?% m
. K f! Y# I1 q3 t. B"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 4 @8 e( `: u* V5 v: I
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ + ?& \0 w( e% Y& {! i1 G) k+ L
& k W0 v# |5 Q+ E! ["....Yes, it is." / d% Y9 Y' D% p0 S$ o+ i, u% ^0 L
$ v, v/ V) A! G U8 f6 E; ?; t有啊!
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# n3 ]) q0 i8 z# D0 C3 L"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 3 D3 w4 r/ y) t% @1 b/ j* l
e) Y8 O# M$ J$ g/ `0 t"No." . f5 W3 \0 h. x& [- |- m
' U v7 T5 s/ [3 w* E沒有。 # E: r& l; |; f1 r2 {' _
7 B9 @: x: j0 \' x5 H0 }' I+ o"Well, there are. I need you to look back there again and find
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theother cable." ' } }6 H8 [/ {- ?2 a7 F
^; u# t+ g/ Z3 w, i- ]. Z就是了，我要你再到顯示器後面去找另一條電線。 * \- k; b: O) U, t) f3 \4 [8 ]! `
9 d1 [, M, m: k. h1 E"....Okay, here it is." 6 B) j+ \. S$ ^/ }: r! T
% l6 J2 A9 u0 E; g) e2 gOK，找到了。 ' {' u% }6 i, U! [/ z9 q# R$ I2 B7 m
4 Y) z6 N" ?- T b7 c"Follow it for me, and tell me if it's plugged securely into & u0 Y* O% D. k* T: E
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theback of your computer." 5 r; u" S+ b5 ^# R) U. R/ Q8 C
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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; L: z9 B, [& z"I can't reach." ' [$ q, }9 d b6 N
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我搆不到。 8 S* X& E8 p( d; o
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"Uh huh. Well, can you see if it is?" " h6 J+ f3 g' `, b0 u7 Q# L
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嗯，那麼，你看得到嗎？
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"No." 5 n) k: W y' Y
9 b9 i0 t) Q" ?# X& m) ~% O7 M看不到。 ' Q, E$ W( ]5 s
8 E6 }+ g. B8 g0 S: d"Even if you maybe put your knee on something and lean way over?" 6 j7 T- D" [4 K0 O+ L$ Y3 S, N0 S
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那麼拿個東西墊高，爬過去看一下？ . {1 H# I! ~4 Y r$ F: f3 h
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." . d( i" N3 z4 r' k3 U0 H5 T. v4 G( E
# B# m- t" T. n+ E& V' I; u喔，不是角度不好看不到，而是太暗了。
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"Dark?" 1 N1 t# u5 b( w/ x+ }
$ z: Q; S! q8 T) }太暗？ 2 O4 S0 p7 i) U/ P
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"Yes - the office light is off, and the only light I have is
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5 k' U. n- i4 ^9 j1 V! O& J. a/ wcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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8 B' t2 @! w! ^- @ J* L"Well, turn on the office light then." 9 a7 H4 c" L4 F0 b* L) L8 `
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那麼把辨公室的電燈都打開啊。 " b/ o# T$ O' @) V% D& S
0 p3 y; p: R) O"I can't." 7 l' @- K$ C7 ~; S* E, J9 F. A
3 h/ y* ?4 |' K+ q4 R. I. i% n沒辦法。
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"No? Why not?" - _7 u; H# O( q4 w
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沒辨法？為什麼？
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"Because there's a power outage." ; U' o- U. F7 @5 |
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因為停電啊! 5 [& B7 b4 t% h9 O6 E- X
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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) H: ~9 O+ `2 C6 o! ]! v4 @yourcomputer came in?" 7 o: S2 ? \$ t
% j( D/ E' I9 o- o `) \停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 0 c" t8 [+ w" h# C
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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: t: T @; N6 ~: {+ }很好!去把它們拿出來，然後把電腦搬下來包裝好， 4 J" H) s9 C) n7 e' C
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 , h; H- X7 H: N, Y' I& Q; \* i
1 g$ y% a) R9 Y0 O"Really? Is it that bad?" ) N4 u5 \/ \5 |
# D/ @- T3 l, A! x8 b, f真的嗎？是它壞掉了嗎？ ! \ \" C+ Z: T- k+ {
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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9 G8 u& t+ G& }; J$ D# n"Well, all right then, I suppose. What do I tell them?" 6 ?5 {( t; k7 M7 l3 w a
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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+ w( w1 X% A! a. m3 C"Tell them you're too stupid to own a computer." : z$ ~* h. ?6 l h: ]
$ P( }: X7 P' X0 n7 H# W3 T( r8 ?就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
