Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 0 M' }$ @# ]- p3 I1 t7 j
) N# q+ \: Z1 b5 T, b"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect."
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( b3 P; b/ V; e' z' k& E4 g是的，我有WordPerfect的問題。
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"What sort of trouble?"
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您有什麼問題呢 ?
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6 y& _" K- J2 g3 Z* R7 S( e5 \"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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' E$ j( ?; O# D6 K/ J( K"Went away?"都不見了。 6 V' k ^8 ] ~- Z
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"They disappeared." # C% a0 F; B. Y: O* Q" k6 {/ d8 s
- S- Q/ G3 |$ H2 `& {' f$ Y; ]它們都不見了。
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9 D2 w. m9 }5 {2 S5 m$ n% c"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ / F& G# _/ J' [/ ^3 @
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"Nothing."
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沒有任何東西。
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! [! U- [9 l5 h! q* _+ S/ A' u1 N"Nothing?"
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沒有任何東西？
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"It's blank; it won't accept anything when I type." 1 y; Q* |5 J; `9 |
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螢幕是全黑的，我打的字它都沒反應。
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4 R* z. Z" Z9 l& T" ["Are you still in WordPerfect, or did you get out?" 1 N( ? b9 ?: j' W8 U
. ~& u$ Y# r1 t1 q9 c您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?" ; q9 N. c+ }# t; _7 X
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我要怎麼說明呢？
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. p3 ^4 e; c1 W( _"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" ' \5 _8 w4 m0 r& W# x
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 3 X7 m j% ~2 E2 [/ s8 {5 J s
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"Never mind. Can you move the cursor around on the screen?"
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2 `+ r" r) _4 H' B' s不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." 6 L; W" f, I* H, m4 j4 T7 U
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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& M9 p8 R8 S4 d# n) e6 ]" ^; B9 L"Does your monitor have a power indicator?" & j4 {9 s- y: U
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"What's a monitor?"
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什麼是顯示器？ $ ~5 q! e: P6 c2 p4 y% C: }
0 g" v5 C5 t* t A! e& @; g c"It's the thing with the screen on it that looks like a TV. 0 ^8 d9 j$ p/ F" s; W# L; b
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Does ithave a little light that tells you when it's on?" 9 O Q3 L5 T+ m' Q/ l* S
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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4 ~8 A' O- l. E% II don't know." + V( U/ m# F3 c. l
_% v1 t, ~1 ?. e9 [$ ]' Y我不懂耶。
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# Z- F( @* U" O3 e2 i& f* c"Well, then look on the back of the monitor and find where & \( ]: p$ i( U& r0 y7 O4 d8 X- m% y
* T5 ~$ _0 R1 h" Q) `% `4 `the powercord goes into it. Can you see that?"
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6 C4 Q6 x2 E8 |, K% _& T那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 8 X4 O d1 L4 Y$ g; r$ e, ]& s* n
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"....Yes, I think so." & z" s R6 a. |2 |* }- h
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是，我想我看到了。
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# a1 M3 Z2 Z0 _0 ]' ^ m"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 6 w4 e: {" @1 L `- _1 A$ k6 {
7 F _+ C& s" ?7 r+ J. p* Q; k8 i太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." $ J7 v0 j; W. a; p; o6 l
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有啊!
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6 l, C* f; D, J& `9 O; Q. ~# e. a"When you were behind the monitor, did you notice that there were
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0 M0 ]' ?* L$ U! N o$ K$ btwo cables plugged into the back of it, not just one?" 1 m j3 ]0 h- S& D
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ : x! D+ V2 d B! A2 o) ?# j
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"No." - U! s/ r7 y. N. ~
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沒有。
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"Well, there are. I need you to look back there again and find
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. P4 ~, [# E' E) P" a3 Vtheother cable." 3 o5 p( I, j% ?/ Z
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is." 9 n. i; l& a& u$ i( ?+ K1 Y6 F
: R4 L) I Q7 _/ E& S6 @OK，找到了。
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; F* n# W0 W Z+ P( Z( M"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 & Z( v: T& b6 E' D; G; a( ?
z5 ?6 e2 S: v( z, N, ["I can't reach."
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7 `, @( q' }, W) w; ~我搆不到。 8 t% a9 e/ G5 w
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"Uh huh. Well, can you see if it is?" ( U. z2 y# Z/ |# l3 }9 i N4 M4 r
; E; R! x E8 G5 Y' C3 i嗯，那麼，你看得到嗎？
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"No." ' z' K: e: J$ q- o& k" h( {# s
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看不到。 & O. o8 L6 n& q$ \! l' g
; n i9 [0 b2 u; N0 l( c"Even if you maybe put your knee on something and lean way over?" $ o; x$ }+ t! k$ h$ ?% a1 H5 l$ e M
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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"Dark?" 6 Q. U& K) ] c
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太暗？ 1 z6 L6 {# h+ u; J# U
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"Yes - the office light is off, and the only light I have is , o$ H$ l8 r# n0 u* e7 @
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comingfrom the window."
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4 K. Z3 f7 z' S) Q* o0 G是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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. R) e) p( }9 B"Well, turn on the office light then."
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% L) A0 g2 }, V! m0 c. }6 r那麼把辨公室的電燈都打開啊。
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5 {, E+ I4 n: Q7 e"I can't." 3 W9 Y/ [$ j+ F# G
! s R( h# c J8 C) v6 T6 o: q沒辦法。
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"No? Why not?"
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/ i. ]2 _& l! L! A: o沒辨法？為什麼？
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4 d8 s! e$ @( o2 J! [" w5 `"Because there's a power outage." ; o v+ V5 {8 l2 T; |
. }2 z/ _+ X# l& F" }因為停電啊!
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9 z* w7 H" ^& ]3 ^9 f) ~4 e"A power...... A power outage? Aha! Okay, we've got it licked now. # v o. V( d2 ~
3 L# i; u0 L- l5 uDo you still have the boxes and manuals and packing stuff
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yourcomputer came in?" , F/ q! U5 V1 O1 o! I0 d r
* S% s) Z5 e9 B w& ?停...停電？&#@!(& ，喔!OK，現在開始打包， 2 Q! w0 ]) h: w
8 L) a" R$ ^5 m4 X8 W( B |電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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2 R" W5 E# L8 Z" M! A5 Q"Good! Go get them, and unplug your system and pack it up justlike & S& Z' _8 M, ?# J& s
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it was when you got it. Then take it back to the store youbought it from." 1 h+ T9 K0 @0 f$ {' u3 S% x! D) ]
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很好!去把它們拿出來，然後把電腦搬下來包裝好， , D) e M1 O. A7 h$ B2 l1 f' Z
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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% T$ m6 }* d% }6 c; R: ?1 P% e"Really? Is it that bad?"
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, ]/ W, F+ O% L1 n/ n" F5 y* |- l真的嗎？是它壞掉了嗎？ 9 x. w6 T% o' h+ I% o
. C9 Q8 k' s3 z; V9 z/ m"Yes, I'm afraid it is." ' v$ s" r* C9 O
/ F' E. l; B9 U+ q1 z是的，恐怕是這樣了的。 6 l3 A! }6 `: m1 D+ N# X }" o
' i( t, [) | d"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 4 c' f) J4 s% L8 F1 _; e
# R& ^% d ~; K$ B"Tell them you're too stupid to own a computer."
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, _1 z: i0 R7 s. Q+ U# n7 f就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
