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"Ridge Hall computer assistant; may I help you?" / T" M+ Q: L) v5 e! z( O
+ \3 P; j- T/ g. JRidge Hall ¹q¸£¤½¥q§A¦n!§Ú¥i¥H¬°±zªA°È¶Ü? : d- [1 ^7 C" Q
- }& D _ j/ e# A3 E0 o) m7 r D"Yes, well, I'm having trouble with WordPerfect."
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. O8 J, _) t5 N& t6 H3 {¬Oªº¡A§Ú¦³WordPerfectªº°ÝÃD¡C 2 g/ b& O$ O! U* v: m
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"What sort of trouble?" 2 C. X+ w6 }0 c; V5 \3 y$ ]
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"Well, I was just typing along, and all of a sudden the words wentaway."
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3 d9 ~. l% `$ }. Q0 o; z"Went away?"³£¤£¨£¤F¡C ) V* |. {6 V `
7 i! j9 |1 I, e! w"They disappeared."
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# f9 W/ f% E1 L"Hmm. So what does your screen look like now?" 6 d# o# V& P# s7 I3 q
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' F# R6 Z% }& D, Q u1 k"Nothing." % @' L3 K7 n3 Y) M$ q
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"Nothing?" ) c. }, [( Q: Q( _+ K
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"It's blank; it won't accept anything when I type." + l* I% P2 j! j2 W9 b2 @9 ]/ x
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. Z6 O& X' Z# ]9 @' ~"Are you still in WordPerfect, or did you get out?" % t. v7 c$ s& S& n" C* O3 V
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4 [0 R2 l* Y5 N"How do I tell?" . y1 q" f9 d% ^; l3 }
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"Can you see the C: prompt on the screen?" : t" d" ?9 ]0 M- [% Y% H
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§A¥i¥H¦b¿Ã¹õ¤W¬Ý¨ì C: ªº´£¥Ü²Å¸¹¶Ü¡H / | a( v# W# R5 Y, n! Z9 {3 L
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"What's a sea-prompt?" 6 N, g* s2 g( O
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¤°»ò¬O "®üªº´£¥Ü²Å¸¹" ("sea"=®ü¡A©M "C"¦Pµ) 4 F- B5 X; S5 k9 M/ \- h
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"Never mind. Can you move the cursor around on the screen?" + V7 u+ G' z5 T, L- L [3 m
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"There isn't any cursor; I told you, it won't accept anything Itype." 3 Q0 a# {* P7 b/ Y4 Z, x( J H
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¿Ã¹õ¤W¨S¦³¥ô¦óªº´å¼Ð¡A§Ú§i¶D§A¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C
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' W! T6 g( a9 l# i$ |! C/ G"Does your monitor have a power indicator?" % c( E# |) D" M; q
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Åã¥Ü¾¹¤Wªº¹q·½«ü¥Ü¿O¦³¨S¦³«G¡H 9 H- {7 w8 g5 s, F' B, M
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"What's a monitor?" 1 W9 B9 g% ?& Z$ I
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$ l+ t5 K7 L! t* S" X"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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0 }9 t& _( {& T- F& P2 A. ^& M$ sI don't know."
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"Well, then look on the back of the monitor and find where % P* X/ x' M% O- f7 c
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the powercord goes into it. Can you see that?" & y9 E" Z6 e, V' e% U9 S
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¨º»ò¡A§A¯à¤£¯à¬Ý±o¨ìÅã¥Ü¾¹«á±¦³¤@±ø¹q·½½u±µ¦b¤W±¡H
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"....Yes, I think so."
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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¤Ó´Î¤F¡AªuµÛ¹q½u§ä¤U¥h¡A¬Ý¥¦¦³¨S¦³¨S´¡¦bÀð¤W¡H
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"....Yes, it is." ' ?% m3 Y7 a/ N$ K9 X9 H6 B
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: p6 G$ n! N' ^: m1 L' b* c"When you were behind the monitor, did you notice that there were 9 I# x8 g9 Y; d- M* {. b. K. p9 |5 N
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two cables plugged into the back of it, not just one?"
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§A¨ìÅã¥Ü¾¹«á±¬Ý¬Ý¡A¦³¨S¦³ª`·N¨ì¦³¨â±ø¹q½u´¡¦b«á±¡A¤£¬O¥u¦³¤@±ø®@¡H
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& ~; A5 p' C. I1 p"No." & r+ c0 J8 l3 b0 e: |% K
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"Well, there are. I need you to look back there again and find , n" c& U# L$ V( L6 a7 X, E
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theother cable."
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I k y* Z4 l! Z7 u"....Okay, here it is."
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* _) e. B) H6 ^: JOK¡A§ä¨ì¤F¡C 8 H2 B$ }3 c$ S) o# H1 H
$ W' z5 ~! l$ I"Follow it for me, and tell me if it's plugged securely into ' b, {/ v* _) v
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theback of your computer." $ E R9 S& ~6 j: L
8 t9 Z3 v/ b& i* R¦A´À§Ú§ä¤U¥h¡A§i¶D§Ú¥¦¦³¨S¦³½T¹ê´¡¦n¦b¹q¸£«á±¡C
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"I can't reach."
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1 I2 L. G& n ~& l"Uh huh. Well, can you see if it is?" 8 T; J6 M6 E& O5 g8 d
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¶â¡A¨º»ò¡A§A¬Ý±o¨ì¶Ü¡H
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"No." - V/ O$ \8 [3 J i, A: ^
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"Even if you maybe put your knee on something and lean way over?"
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¨º»ò®³ÓªF¦è¹Ô°ª¡Aª¦¹L¥h¬Ý¤@¤U¡H # ] P- D* m+ H" W% y# P
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." : }4 i( P+ z7 Z* k$ p
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6 j: T! [ k$ O, M"Dark?"
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; y# V! }+ @- D$ s U3 M- K+ ["Yes - the office light is off, and the only light I have is 6 h2 r# Z6 W+ R0 e- E/ K
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comingfrom the window."
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! {# e) p3 r& _ o/ }( G# D"Well, turn on the office light then."
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¨º»ò§â¿ë¤½«Çªº¹q¿O³£¥´¶}°Ú¡C
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"I can't." 1 B* W/ q' [. P3 {& T6 Y9 |
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"No? Why not?" 6 k2 t+ G b* L3 ~9 O$ y5 e
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: K$ @- q1 T- e"Because there's a power outage."
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3 H+ v Q% U! R: i"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff 0 A! H' ?* A7 l% s) `$ _8 s
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yourcomputer came in?" * }4 ~0 [% f1 i
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/ g* Z# A5 ~& y* W W5 }$ h¹q¸£¤½¥qû¤u°e¹q¸£¨Ó®Éªº¥]¸Ë½c©M¨Ï¥Î¤â¥U³£ÁÙ¦b¶Ü¡H
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% y, [: Z3 W/ B8 @6 z/ I"Well, yes, I keep them in the closet."
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1 x. ]( G- j6 [; u0 Q! g) _8 M"Good! Go get them, and unplug your system and pack it up justlike 2 e$ n" e5 ~8 S: q- \
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it was when you got it. Then take it back to the store youbought it from."
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«Ü¦n!¥h§â¥¦Ì®³¥X¨Ó¡AµM«á§â¹q¸£·h¤U¨Ó¥]¸Ë¦n¡A 6 Z5 b+ K5 _( o
% d& E$ j6 x6 u1 Z4 s; P´N¹³è°e¨Óªº®ÉÔ¤@¼Ë¡CµM«á¬Ý§A¦b¨ºùضRªº¡A§â¥¦°e¦^¥h¡C 8 J: }& C* o% y9 c3 C
. a& c: m; ^' j"Really? Is it that bad?"
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¯uªº¶Ü¡H¬O¥¦Ãa±¼¤F¶Ü¡H & ?; F9 w1 J4 L( I$ c6 H# r: U0 z
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"Yes, I'm afraid it is."
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+ ~% T- T0 _2 a/ y"Well, all right then, I suppose. What do I tell them?"
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"Tell them you're too stupid to own a computer." 2 U. i& J% N: R+ y0 I" u. l
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