Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 - m9 K( F5 {4 I" I: F% b. a8 Q+ h
8 x+ J$ Z2 m4 s( ~$ Q" N! ?1 @"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎? 2 _4 G& B; z: I& Q, W
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"Yes, well, I'm having trouble with WordPerfect."
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; l- T6 o* z- X- X" k. V是的，我有WordPerfect的問題。 : N6 u. x) w8 `/ c9 t4 I, b# I+ W
9 `- `. N# Z: v3 d4 d7 E) ]2 q"What sort of trouble?"
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1 R# L5 {) p+ Z1 m您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway." ! }8 j' C$ z! `, ?9 v
' Q" d: a& b; u' h5 y我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 $ v4 g9 t5 V+ N K& A
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"They disappeared." 0 |; \+ f4 n9 z; I7 B, B$ s
8 s# Q0 T% f# o9 x它們都不見了。 / j5 F" T4 x( k3 h& J* M& G8 N0 o/ p/ j
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"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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, Z3 i8 V% V ?2 S+ U B"Nothing."
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沒有任何東西。
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$ Z" k. f" h: q! l# B& t D"Nothing?"
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沒有任何東西？
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"It's blank; it won't accept anything when I type."
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. ]" C# M4 }# y* }9 H) M. ?8 ~$ C螢幕是全黑的，我打的字它都沒反應。 $ k) J( Z% h' c2 J# n5 u
$ h% {; o) K( c; K- K. T; R"Are you still in WordPerfect, or did you get out?"
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6 x# }' m& f6 A9 c8 I" f( e您是否還在操作WordPerfect，還是以經離開了。 , d+ G1 e7 Z! Q. b1 I5 d* k
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"How do I tell?" - W7 y% r$ @2 `0 W& x" G
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我要怎麼說明呢？ . Y, u) d- M% v, m# \. I
# b0 R0 b+ g2 }' E/ O; R"Can you see the C: prompt on the screen?" 7 Y7 @1 A5 @7 J* k6 A- k4 E7 B: R
# y3 a, p& I _( Q) J- A; r" |( r8 L2 w你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" 7 U v4 o0 i% b
& E0 F8 s3 W- U4 h1 t; `什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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) H8 e: B3 M9 ~' ?6 d* x"There isn't any cursor; I told you, it won't accept anything Itype."
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) H; ^- a5 u7 e, ], t. W螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 / n/ Y- b' K% D1 a
! D9 C8 ^3 h+ V* k; V6 ^- W; c"Does your monitor have a power indicator?" + [, i2 V) Y& [6 A
( ^2 N6 F0 n; E; R( J$ u顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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什麼是顯示器？ 2 j; |( F6 B$ M" I
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"It's the thing with the screen on it that looks like a TV. 6 z4 c9 y* V0 z& N
9 T# F8 }, v6 ~Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， # S V' O0 P" j, ]( ~
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有沒有一個小光點告訴你它是開著的？
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9 V' J! m2 q5 \9 u- [. N4 R* u: s' MI don't know."
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. P# ^/ x9 d* V% ]6 Y6 M我不懂耶。 - ^; I( Q) H/ _% ]% \
& }) q6 R- t4 V+ ?- N) M"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" ' [* O1 }- O& |: Y7 |
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ ! R5 A/ d: C3 x4 ^2 ^+ u' E# v
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"....Yes, I think so." 7 m: o$ g6 r9 c$ R0 C2 C. o B
) Y5 w3 g1 z C) R8 m. l8 ^7 L9 @是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." & R* a/ B! o- z
7 D' |4 h g- H. S4 R太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." ) L! \" z7 p5 {# q% N( d
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有啊!
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7 P# M+ ~4 S& S. Y+ b"When you were behind the monitor, did you notice that there were
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5 E, C4 E. t3 F6 P- etwo cables plugged into the back of it, not just one?" 7 G( {3 s' A+ C- W, v
- F' x8 K0 l8 S9 H你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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5 F( }4 M( n# G4 `( {+ B"No."
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5 _9 A- ]! M0 q6 b7 f8 m2 U沒有。
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+ z8 u: v, P0 l4 ~1 S$ F: _5 J"Well, there are. I need you to look back there again and find
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theother cable." $ ~4 ?8 s% g! i: _
' r/ |, l( L/ n8 H" W" B就是了，我要你再到顯示器後面去找另一條電線。 + g8 J3 Q( P- ]. C
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"....Okay, here it is."
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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9 o+ I8 g) s, c& Z再替我找下去，告訴我它有沒有確實插好在電腦後面。
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, i1 B. w7 O7 P( u* o2 u"I can't reach."
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& z8 Q% W! J" L) n- M- O e1 U& M我搆不到。 . M7 t6 e3 [% x. S H: r# @
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"Uh huh. Well, can you see if it is?"
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- H* [: m5 J9 }. z5 B5 f* v& \. f嗯，那麼，你看得到嗎？ 5 P: \7 Q* e, V. M7 s& z: e
. s9 k; J# v- n0 B/ ?, M"No."
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9 ?, Y q" Y. s看不到。 2 Z& r3 O2 z! S/ n) o( U
. Y3 u( h6 U9 h+ z5 c# t$ ?"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ y: W/ F5 u. t, u4 s( Y
3 s2 Z, X/ r0 I2 w4 o0 |+ ?' X0 C"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 6 K {' e9 F2 w# l3 A" n% ^
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"Dark?"
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$ d4 C: z9 S: |( _太暗？ * f a+ X' r+ h+ k
- G7 G0 X2 A4 ~% N( c* l"Yes - the office light is off, and the only light I have is : T( X1 k; s8 x+ ]$ f
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comingfrom the window." - q3 f1 L( Q2 a
7 X' Q% O$ c' e0 W/ K: i5 ~/ v6 I是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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! k u9 n/ E' H"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 7 _" `1 A: w& y! \2 |
- g' @5 d5 M0 p5 z8 Q1 N: E"I can't."
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沒辦法。
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# e) C% S: N- ~8 B. ^9 C* s& q) ?"No? Why not?" " D: P; r6 _* U
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沒辨法？為什麼？ , I/ b6 [" l6 f. k, L
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"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff . d# @- t: u, B4 ~, R m
" @7 q p6 v7 ^yourcomputer came in?" * i# q9 @/ N9 w& Q) L
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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6 Y: l: F$ {' r; a, x6 l# {% R電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." g" c, F; u7 X: r! |) a- a& k3 M
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嗯，是的，我已把它們收在櫃子裏。
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' U6 F7 U0 W8 m% q"Good! Go get them, and unplug your system and pack it up justlike
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- `* V1 ]( \6 m; Lit was when you got it. Then take it back to the store youbought it from." + m v" O' t6 L% j5 B% @
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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5 n/ o" p' K/ d5 M1 A4 N: t) x就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?"
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K- M5 e. A+ L7 v" }真的嗎？是它壞掉了嗎？
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* i; f# B9 [' |& v"Yes, I'm afraid it is." & [. V8 v! y+ l
7 Z6 L0 E1 ]- _/ h4 ^是的，恐怕是這樣了的。 v: P7 \% v" c% Z# }
. Z# m$ y/ y. i$ m- v& |"Well, all right then, I suppose. What do I tell them?" % b! E9 |) P n; W, h) y$ H
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ ' E7 M2 `6 D* ^$ b
( d" C ` p! n s! X5 w"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
