Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ' q% j& }( h0 ?/ y2 Z+ A; ]- ]
/ z/ z2 ~" ~1 @ B/ Y"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎? : [+ r9 o, C. k& F6 _
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"Yes, well, I'm having trouble with WordPerfect." 4 U; k( V) y( I6 _; L
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是的，我有WordPerfect的問題。
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( S, P/ ^+ }& Q% t; i"What sort of trouble?"
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9 k3 d) N# w8 f- ?2 B您有什麼問題呢 ?
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7 ^. S" I y; W5 |7 m4 [, w"Well, I was just typing along, and all of a sudden the words wentaway."
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: a* N; ?' o" o' Y9 ?) ]& w我剛剛自已在打字的時候，突然間所有的字都不見了。 + w. G" O* l0 s+ t0 l
1 \" ]9 N6 S; x5 A* ]+ Z9 U8 m. ~"Went away?"都不見了。 4 G m1 t7 |3 ^% h, s C* U
6 w% x( _: M( z4 I Y' F"They disappeared."
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0 P) ^6 d1 t( ^( r; G: X它們都不見了。
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"Hmm. So what does your screen look like now?" ' C) k+ Z2 T; g5 \+ J
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嗯，現在你的螢幕看到什麼東西？ ; y1 u* O2 F' `: x% F4 W
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"Nothing."
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5 _* W5 C# W: C% I* |& v W沒有任何東西。
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"Nothing?" / f/ n, J! b# S" f1 P4 h& J7 C
) N$ {" ? V% G7 u沒有任何東西？
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"It's blank; it won't accept anything when I type." 6 s- Q8 Y; b3 J/ d2 h# G$ v
* l y$ V# I9 J螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" 5 m5 B0 V: V1 h# g; b: R$ m
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您是否還在操作WordPerfect，還是以經離開了。 / x1 y% I' _" P
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"How do I tell?"
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我要怎麼說明呢？
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"Can you see the C: prompt on the screen?"
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# [+ [6 W( r- D( T6 c. N% K# P你可以在螢幕上看到 C: 的提示符號嗎？
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6 i& N N, L3 {5 H4 H" e"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) * }) m; ]3 w& o. I, v2 m: |4 x! ]
# Z" N) @$ M+ K6 S: b) g* ^"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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3 Q7 C: \! X# v" x" _: B) Q"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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) G& M- _5 [3 \, k8 P9 h! ^* ^6 N"Does your monitor have a power indicator?" 2 L1 `9 X4 r" ~/ F" j9 u1 V9 R V/ K
4 ^. L& ^* g4 |$ x9 o+ X% D5 q: V Y顯示器上的電源指示燈有沒有亮？ 9 Q |! o: H- R8 Y5 h C; p0 s
: D* b9 F% ~% B/ Q* m- ?( b" x"What's a monitor?"
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3 a g% ` w' j什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. 5 Q; @7 P) ~ O1 k* G
# S/ S' E& [. ]Does ithave a little light that tells you when it's on?" 4 r: K9 B5 B% W' R* v, c# t& o
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就是那個看起像電視的螢幕， ) V# m' B1 y* A$ [/ Y
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有沒有一個小光點告訴你它是開著的？ , E# h# a: Z9 M/ H2 C7 o
. ?- |7 S- k" T! L t0 wI don't know."
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. m T* B# F& _1 j9 s) S我不懂耶。 , p' |1 u# k6 ]& F
( [) b+ N+ L) a% Z"Well, then look on the back of the monitor and find where 7 B; s( U5 S. S& p8 Z" q; L
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the powercord goes into it. Can you see that?" 8 `1 z Y3 M4 b( Z7 ]/ A
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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5 p; R+ T; _$ H9 q+ C5 [" K+ K$ Z+ T"....Yes, I think so." ! u- v) k4 ? J* {9 }
: B3 @) _) j, D& b是，我想我看到了。
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" V' C. _6 x$ o"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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( Z; f' a- j9 n. B( y! x; F! T4 c太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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) H5 {4 T! ]" z* `& y# ?0 [3 ~"....Yes, it is."
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0 J: V) P0 _$ O) w) V有啊! 0 A! E5 Q; a( e# R# \ D5 T4 \
9 K! M, J& d0 u+ O3 I"When you were behind the monitor, did you notice that there were 6 N4 F( w) J( N7 K
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ , w4 n) k0 @- b0 E
+ S5 I+ R/ f* e( K"No." " |3 ?' H" l5 g
4 P/ `" c8 y$ h沒有。
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1 O7 A' p5 `4 G1 _2 s3 s( q"Well, there are. I need you to look back there again and find 3 \3 S( ?, ^# J! S
! P6 a+ d4 M5 C7 u3 u+ Mtheother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 ! [$ J/ z8 \6 [" |. F
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"....Okay, here it is."
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OK，找到了。 9 D9 P, |) u/ {% }# ]$ d
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"Follow it for me, and tell me if it's plugged securely into
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3 b2 i$ s; J$ I& D4 Ftheback of your computer." ! k& h/ q; e' x1 u9 c
; r/ ]! u. I$ H4 z* c* x/ G再替我找下去，告訴我它有沒有確實插好在電腦後面。 1 g, v) {8 `+ x1 J/ b
- a& A- r% Z$ v( u2 }6 ^"I can't reach."
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我搆不到。
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？
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0 ]% h q2 [! C: W6 \/ J& l"No." / e; b9 V$ B( r- [7 I2 F$ h+ R; e3 C
" K- G5 N! f' B看不到。
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3 i$ T" c* l0 J$ f"Even if you maybe put your knee on something and lean way over?" 9 U* y+ U" T& U+ s+ G: E
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." / C5 Y$ C0 {2 @6 F( P
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喔，不是角度不好看不到，而是太暗了。 , p! V' d: k' Y, ~! O8 U3 r+ l
4 ?& c0 M( ?. G$ |& G2 `6 i' z"Dark?" & J! U; W& q6 o+ b( g
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太暗？ 3 D5 r ^- ~4 y7 x
/ L1 m! V- d- X* K# N" B, k"Yes - the office light is off, and the only light I have is ' c: P, X! o; @" J
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comingfrom the window."
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8 c" @) y/ E" ]是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." ) C. f' t) b# u6 n7 F( R
U+ `) u( V* \1 q# b( @那麼把辨公室的電燈都打開啊。 + E5 ]! C5 |, _& V
$ g2 @; k% z- h9 L"I can't." 6 i: F& n4 p. l
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沒辦法。
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& u5 q& Z( A% B9 P; I"No? Why not?" 5 M& Y% g) k4 f/ A
& z% \" U' D6 q4 J- t! u沒辨法？為什麼？ " M& ], l& }* k. S G; X
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"Because there's a power outage." % D m# A/ \5 l6 a
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因為停電啊!
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. U% I5 ^; Y, f, v" h0 U"A power...... A power outage? Aha! Okay, we've got it licked now. ! u& V/ B9 L% ^7 s( P
. J$ p9 n1 c6 N' wDo you still have the boxes and manuals and packing stuff
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yourcomputer came in?" ; ]5 N% @- p6 q. ~/ d! y3 J: M9 a
5 d( } V8 S& N: ]. i停...停電？&#@!(& ，喔!OK，現在開始打包， , A) {, ^: R+ H( m/ e. V A8 r
! s: s5 F% J( h. ~* h電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 7 I: }3 p6 F0 X
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"Well, yes, I keep them in the closet." ; j6 e4 v5 B- Y& e
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嗯，是的，我已把它們收在櫃子裏。 - u3 ?. J, _4 t% t
% H( n2 C, n& [9 ~1 G2 k0 y" N$ Y"Good! Go get them, and unplug your system and pack it up justlike % K+ M! R" E6 g6 ]0 j
: v4 a# @0 e2 {* iit was when you got it. Then take it back to the store youbought it from." 5 Z" ]& |5 k# x5 L" V0 I
4 D# S: P+ c# ]! g很好!去把它們拿出來，然後把電腦搬下來包裝好， 3 D& w- Z/ }, ?5 J6 u4 X
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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6 V: m4 a& @4 u" z5 f- Y& R) e"Really? Is it that bad?" ; G }* R# _% B! [. x9 J8 H
/ d5 u7 o' o! b6 W真的嗎？是它壞掉了嗎？ 7 _* J3 \& D' Z0 I* a5 e( x
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"Yes, I'm afraid it is." 2 t! {/ \' D* R0 T
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" & X6 X! i, h5 S2 \: I% u
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 5 X& r" m8 a1 ?4 [+ W. c. n6 `1 H& D2 l
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"Tell them you're too stupid to own a computer."
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; A$ `6 T% J0 l6 `% k3 X就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
