Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 9 I8 Y% X) k+ B4 ~- K! t+ M
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"Ridge Hall computer assistant; may I help you?" 5 e& i8 @5 Q: X$ n8 U8 i2 F! a
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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7 P- C9 Y: N. e) S# R"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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"What sort of trouble?"
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您有什麼問題呢 ? $ `3 u3 G6 n; W. r# E: u0 ]
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 0 I& q1 T2 x$ R# ?2 Z
2 I/ z7 U( T( G: M! j4 r! l$ U"Went away?"都不見了。 1 i4 `8 R- {) d
0 v$ J1 |& v3 e2 B"They disappeared."
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它們都不見了。 9 l7 M7 k: `- n6 O' K
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"Hmm. So what does your screen look like now?" ) z. E: M8 c( B7 y5 w- C5 S' ^
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嗯，現在你的螢幕看到什麼東西？ + r" a- C: e! K' [
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"Nothing."
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) e5 r5 q: M4 q" }$ R. N# p沒有任何東西。 # g% y m" l& T7 R# Y8 l: K
# J" x3 e: m+ k"Nothing?"
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0 L, S0 o) F" p6 V. p4 F( S1 v6 u9 \1 a沒有任何東西？
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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' o" {# A' ? n5 W4 [: J) k+ R" j您是否還在操作WordPerfect，還是以經離開了。 ' ?( c0 r) U0 p5 n8 V2 B
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"How do I tell?" 1 K6 X) `7 Q# O9 K O
# a* ]4 e9 `* Q* g; {我要怎麼說明呢？ ( v4 r0 C9 `" s c
" d/ |9 K6 u1 D7 e2 A6 }8 o"Can you see the C: prompt on the screen?" ' F9 x z( T/ l& h/ R
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你可以在螢幕上看到 C: 的提示符號嗎？
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) _+ Z6 g: Z# c s& y& g! }- Z"What's a sea-prompt?" 4 T+ J. o# b1 T1 r3 k
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" 6 E# [$ ], @) x1 V0 i- x& W/ j/ j5 Q/ [$ @
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不管它了，你可以看到游標在螢幕上嗎？ - i, b: A- c+ ]- S3 K5 Y
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"There isn't any cursor; I told you, it won't accept anything Itype."
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+ \# G8 ]+ M( p6 N& X5 {- X螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 ! Y2 K2 A) E8 A2 w. q5 ]( [
. g8 `) ], O8 Z) ?' y1 w"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ 8 y6 @7 c% K! M! Q5 t7 [# r
: f7 r! w0 \: G+ p2 l; _8 V"What's a monitor?" 9 k0 X0 t" ^4 W7 s
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什麼是顯示器？ % L) \9 d: _% @' v
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" 1 G6 h( l$ ~! Z1 c
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就是那個看起像電視的螢幕， 0 r" _8 J% V6 E1 E& d5 ~" L+ M7 B
z) r) b: \0 d1 {7 h6 P有沒有一個小光點告訴你它是開著的？ 8 o& H2 \4 V. K0 K+ n. Z$ r! G
6 ^+ K( V3 u9 C; e; o) ?, rI don't know." % F! W; S+ Z3 I* n2 e: N! L
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我不懂耶。
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7 d# w: [ U) S0 |"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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# e8 K! v F+ m; A那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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8 x6 p2 a. r7 d"....Yes, I think so." 2 S! Z. d3 J" q% O6 q8 u3 W
/ A( o5 S2 g I$ @* i9 C e* C是，我想我看到了。 ! Z, g9 } m9 Z7 z& H I' F: ]
5 w" H7 L0 |: [! P3 `( ]"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ & w2 N7 J# ]) E4 [/ F" b
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"....Yes, it is." ! {& }( F/ p2 L' W
3 C9 Y$ y; ?( |+ _ k0 @有啊! " P$ {) ` T4 j' X
& q8 I& z3 P7 U$ }8 G' x2 L"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ , m; a# ^8 z6 l: ^& ?
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"No."
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: i# Y7 i1 ~5 ~% m0 y) Q7 |沒有。 P a! Q1 q8 R7 f# T4 Z: ^6 v
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"Well, there are. I need you to look back there again and find ) G( F1 T& @3 U
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theother cable."
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7 Q( b/ B) n' h3 o就是了，我要你再到顯示器後面去找另一條電線。 h# _( O+ U j( Y
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"....Okay, here it is."
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# x+ ]4 q+ \& t5 A! p, ^OK，找到了。
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" @* S# m; c. F/ D' G% V# O( h! ]"Follow it for me, and tell me if it's plugged securely into + f9 }/ q2 v7 Y
; m/ H$ E c o. F! m; ctheback of your computer." & R( g' e3 V3 [
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 7 u6 W; ?- C) U0 i: x k1 V$ f
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"I can't reach." ' ~) K2 Y# q4 Y. r! }. f; J [
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我搆不到。 ( |4 E e3 g3 _4 l4 e
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"Uh huh. Well, can you see if it is?" 6 o7 A) g( R4 s8 [
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嗯，那麼，你看得到嗎？
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) z7 @( a D) F+ X! l"No."
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看不到。
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"Even if you maybe put your knee on something and lean way over?" ! K/ D$ N+ L" I4 x2 w0 r
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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; s% {& k7 H l# | L喔，不是角度不好看不到，而是太暗了。
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, ~) q1 M' B2 s. j"Dark?" 4 C: V$ K8 ?3 ~
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M4 X8 @# X: p ?; r; ]( u3 i: N"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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6 ~& ]2 L7 N/ f. o4 E是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 p2 W ~- I0 x4 |
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"Well, turn on the office light then." " I; k0 d% k* i Z2 {
k" ^8 L( b! P- u- t! l那麼把辨公室的電燈都打開啊。
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"I can't." " G8 T: Z6 H% H& T
7 J& L6 g, M. f' W6 ~5 D沒辦法。
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"No? Why not?" 6 z1 q- E" p8 n+ ]
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沒辨法？為什麼？ / m; M9 F( q b
" Y% k7 v; w0 T$ I8 _"Because there's a power outage."
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因為停電啊!
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/ T: j5 R# F$ C"A power...... A power outage? Aha! Okay, we've got it licked now.
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/ s' |& t% }/ ^; x2 j1 i4 {: m: iDo you still have the boxes and manuals and packing stuff
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4 @, E, ~6 M) l& F6 r% g' Kyourcomputer came in?"
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' }3 d1 V- K9 v" Y* P. n& L停...停電？&#@!(& ，喔!OK，現在開始打包，
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/ V6 o' r& P4 ^& ~3 D t n% `電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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4 b I9 B D6 u, c. w" F( u V2 F"Well, yes, I keep them in the closet."
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% l- R* I4 e- B9 O1 n8 n9 g8 h6 b/ O嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike 7 Q$ b9 n" @; {# z/ }
5 f0 p- t" E* q; i" i; n5 Wit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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0 ]" e" ?( t' |# t5 y就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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! m/ v" M( s% r3 h2 a( G0 A"Really? Is it that bad?" 8 a/ o) k9 r, |! G) l
/ I* e, U4 O9 [5 N; E8 ~' w u& `! h真的嗎？是它壞掉了嗎？ 5 C- T/ F! {0 D
" ^5 g' t5 l0 c# {# ~. @9 i7 ^# d"Yes, I'm afraid it is." % Y5 k. q' j; x/ G
+ P% l5 t4 ] k z9 `是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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) n2 h; B5 h8 ]喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." / i9 w2 W3 q) P' A& E, a
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
