Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 2 j' M7 _1 ^+ C0 f6 k r
; C5 ^. V8 j: I. P+ Y"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎? 7 r1 J- o8 s3 x/ Q- N$ B; }
/ }* g. K: e& a8 H"Yes, well, I'm having trouble with WordPerfect."
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D: |1 e: t+ W1 p! ^& F5 p是的，我有WordPerfect的問題。 . a! x6 l1 p5 A$ g
% v0 z* w, v5 ~& _" I1 ?"What sort of trouble?"
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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& ^- ^5 l- I b我剛剛自已在打字的時候，突然間所有的字都不見了。 0 I# R' L6 m/ O
: K" I' K( O" B% @$ p"Went away?"都不見了。
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"They disappeared."
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它們都不見了。
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"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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% j) u& l% J! J$ O& Y1 V( Q! G"Nothing."
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沒有任何東西。
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6 n% v. B: c- T* v n5 v$ H"Nothing?" 9 `: a7 S' B/ Z: |* J d
- L- m j y1 X. ^# v沒有任何東西？ & t- b9 b0 l/ F3 E9 B: f: G: t$ {' {, d
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"It's blank; it won't accept anything when I type." ( n9 l, z+ R3 ~
8 P* }- y8 R' w, S3 F螢幕是全黑的，我打的字它都沒反應。 & V. h6 f- b; T, o: h$ w# u
/ n0 M* F3 Q' C# e; R# I. q"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 ! l2 r7 l$ B1 A/ z+ p4 { i
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"How do I tell?"
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3 }" `, Q; s2 G# n7 M$ T我要怎麼說明呢？ 8 Y" n+ O' Z7 `5 }4 l
) m+ c. } [& ]; K$ E"Can you see the C: prompt on the screen?" % o2 ` b+ Q% _3 U. U2 X7 c
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" - [# L1 B+ [, v+ `3 z7 R
! x4 Z# K( ?& ]2 e8 Q5 A! S9 \什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ( E3 ?6 E5 W& h8 e- R
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"Never mind. Can you move the cursor around on the screen?" + G! A9 J0 k- G3 p2 y# r# j! @
3 g' D% O2 H. E不管它了，你可以看到游標在螢幕上嗎？
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' W. u8 I" W/ y) K$ C. U"There isn't any cursor; I told you, it won't accept anything Itype."
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; z* z( ~5 }7 S2 B9 S; b- _螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?" 9 u: c0 F8 N, }& j& Y
5 L1 } `( m: Y, A' e% M' r- q顯示器上的電源指示燈有沒有亮？ 4 b" A" O! A0 x9 S% M ] l
# @! \0 e! t4 S H) U0 E"What's a monitor?"
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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5 D; D1 a- C" n+ n2 b! Y1 E' v" {Does ithave a little light that tells you when it's on?" 5 \1 o: z* j8 W& b1 |* k
) v) F l* h& ^; r4 z就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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I don't know." ! ?2 `% M; I$ U6 k2 J
: T9 O* j7 P3 l. W+ t, R: {% t我不懂耶。
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, }6 I$ T6 H. ]; h* Y"Well, then look on the back of the monitor and find where / N2 F. ]5 e, O
" u1 T3 {2 }( J$ }% q" Othe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ ; G5 q9 X& d3 V0 ]! }" s8 N
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"....Yes, I think so."
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$ }$ _4 ^! W" d* V, b是，我想我看到了。 * @% z" z. o% [- g q+ y
$ h; s8 }- Q9 {5 R"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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1 s5 v9 m0 }/ c/ ^ T( u太棒了，沿著電線找下去，看它有沒有沒插在牆上？ * S: w! j/ k, t5 P6 S7 ~) w
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"....Yes, it is." + |7 O$ x3 I4 x9 w9 V8 \; y e
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有啊! 5 H3 {, f. l/ W: E5 U E- F+ k
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"When you were behind the monitor, did you notice that there were 3 _" c, N- r* A& P, Q! R
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two cables plugged into the back of it, not just one?" 0 T2 o4 b4 w$ h3 y5 `, X* F0 u
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 4 E! [! Q- S8 H% O" P8 u8 B; W# {
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"No."
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3 ?! q- r' D* ~* \沒有。
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"Well, there are. I need you to look back there again and find
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/ Z- q1 O3 R. n9 R8 Y& stheother cable." 7 d. P, ]; T; }/ P4 l
4 t; u4 {/ X/ I- I就是了，我要你再到顯示器後面去找另一條電線。 $ k& c3 q" u) y# { S0 F: ]
; k1 S# l+ \# R0 m"....Okay, here it is." 7 N4 _2 q! T3 k. |1 W6 t/ k1 y" z
3 Y3 j1 x* g% P. K4 b( wOK，找到了。
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: D; b; x9 P" Z: y( n"Follow it for me, and tell me if it's plugged securely into
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: n- z3 [4 v& S8 ]theback of your computer."
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?2 S6 ~/ _0 y/ ?3 _! n5 h( B再替我找下去，告訴我它有沒有確實插好在電腦後面。
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- i8 ?, b7 Y. f* L; M+ l3 D"I can't reach."
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我搆不到。
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ 4 H/ q F& O, o E6 w: _
1 I/ F! e0 {% l, n' ?+ t"No."
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看不到。 . U H$ Y8 s- Z: M' n: L- Q
2 U: e. l8 R0 U% S2 e"Even if you maybe put your knee on something and lean way over?" : h. R0 ^5 X* j x4 f$ F7 o) a9 ^
2 }; V0 n. U/ t% S, _+ n3 s那麼拿個東西墊高，爬過去看一下？ ! R+ c: e! L. i( \2 m' p" C) c
4 m A' }& \" I: \. \"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 ) v, P' a4 R, V9 c% x
7 S* Q( @0 o k7 W"Dark?"
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% G1 ]: B" O/ p( L太暗？
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"Yes - the office light is off, and the only light I have is G+ ?- G* F9 O7 k4 Q' Q7 l
4 Q$ l1 b d$ ]0 {- J0 q( Ocomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 - c' l- `( d4 N
6 v3 p' O* L& s"I can't." 6 e9 f7 z3 F4 a x6 U8 Q
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沒辦法。
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"No? Why not?" ; k: W5 F- I" q( U
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沒辨法？為什麼？
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1 ^3 Q5 I$ s& R; [8 s"Because there's a power outage."
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; A4 b& Z3 z" P9 J7 b1 r; i7 T q因為停電啊! 1 w6 g8 A S4 t$ ~& D
" x; p/ Z r) y9 Q, j"A power...... A power outage? Aha! Okay, we've got it licked now.
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- \& H9 v M* ^Do you still have the boxes and manuals and packing stuff , Y4 f! N$ ~6 s/ ?, f7 p+ C
5 M: s9 w7 Q# s, y: p7 _yourcomputer came in?" - {9 A( @9 J% g2 |- ^- d7 ~, x! z
- x7 [$ Z2 t+ x4 C3 O, z p! v停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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Y/ @5 z. @1 d* ?' @"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 K ~' J9 M* g' s$ `# G
( B) t. d8 {5 o8 ^2 ~, I, o0 S"Good! Go get them, and unplug your system and pack it up justlike 5 L2 s V2 _* k; v8 w9 t# T0 k, y2 \
$ n1 v* R" c/ x8 dit was when you got it. Then take it back to the store youbought it from." 1 S4 s, Z; ]. h3 w5 h
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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6 h- R; Q8 `' Z8 h( A就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 " U6 {0 `4 r+ I
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"Really? Is it that bad?" 3 ^" G7 ?9 m& Y: M1 c# n8 [8 J
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." ! V6 S8 F/ v1 f1 G' i
6 O# [4 @) g6 ^是的，恐怕是這樣了的。 7 Q2 G4 G9 K( [5 c7 G9 E
' V" x$ J& O: ?- v9 z"Well, all right then, I suppose. What do I tell them?" ( y. p$ Z, q$ a8 R X- K
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ % t# v4 t( B3 [. Z# _
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"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
