Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 7 { a$ {& t: M2 z" s* L) Q e
. s) b+ I& H$ c) b- h% h! @"Ridge Hall computer assistant; may I help you?"
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r& H. T- v4 q! g8 K$ n" yRidge Hall 電腦公司你好!我可以為您服務嗎? P. |$ ?( a- Z/ E7 Y5 \8 }
; n( j: u. v f"Yes, well, I'm having trouble with WordPerfect." ! L7 F. ^( l7 C% r& z7 {# x
& Q1 R+ W3 R2 P% w2 v$ I* s3 i是的，我有WordPerfect的問題。 3 l+ I5 \# Y( o+ Q/ y
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"What sort of trouble?"
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您有什麼問題呢 ?
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Z# |+ i- S9 t& M- c"Well, I was just typing along, and all of a sudden the words wentaway."
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! ~$ p. t+ ?" W% N我剛剛自已在打字的時候，突然間所有的字都不見了。
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* N5 P: t$ p+ u5 U# `5 h+ Y"Went away?"都不見了。
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: _1 ~2 d3 O) r$ y, ^"They disappeared."
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它們都不見了。 % _: I" K: e6 I* E! Y: |6 u
- e' L& A& \, f"Hmm. So what does your screen look like now?" - k6 j5 t( q* b5 K& P
% v/ I, H8 l `9 ] j, L嗯，現在你的螢幕看到什麼東西？ ! r, k: m$ ?4 N# ?( P6 z4 C
& o6 D6 @, e+ [# w b8 K0 ]"Nothing."
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5 x0 c5 B% e& J, Y Y1 Q* [沒有任何東西。 # Q1 e2 S# ^3 Y: V0 J
, g& }% m, e& S2 v2 }% F"Nothing?"
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& q- G7 K! L' z7 M! X) V B沒有任何東西？
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, s! }; I$ K! [4 B7 i* i8 ~"It's blank; it won't accept anything when I type."
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: a) C6 V4 g+ e4 ]螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" 0 B! { ~7 `3 u/ A8 w5 K8 B4 t
" {4 N7 ]! N1 A$ e: c您是否還在操作WordPerfect，還是以經離開了。
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2 s$ a9 d" g* a"How do I tell?"
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! h J% d6 L9 u. l6 C; u- z我要怎麼說明呢？
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: \! _: H2 w( i6 g: T0 O- a"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？ / m3 d4 h. o+ M" E9 U S) c+ I- n
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"What's a sea-prompt?" 5 n- H1 r$ e* ?
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" * M5 l- A4 j0 N1 e
, x- i+ J3 G7 E$ D不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype."
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5 v d- \, l d3 u J6 `' i: g/ ^$ e螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 0 q8 d% B& Y, E: I/ U9 Z0 G) }
5 R! O2 ]$ p8 Z+ j- |0 s4 `6 q"Does your monitor have a power indicator?" ( Q. A' {+ Y e/ m, G/ f7 a7 A
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顯示器上的電源指示燈有沒有亮？
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* l& t3 f9 J6 H0 k6 W2 Y1 v"What's a monitor?"
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什麼是顯示器？
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4 g- _9 _+ R; R. W( Q"It's the thing with the screen on it that looks like a TV.
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! ^' a, A( Z( B" b9 oDoes ithave a little light that tells you when it's on?" + [; R) F. A- a. {5 H
' ?0 L9 l% `: C就是那個看起像電視的螢幕，
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- w: `" |" ~: s4 |# I有沒有一個小光點告訴你它是開著的？
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I don't know." 2 V: O; F5 P- _9 c2 l+ m7 q# |
3 G' A$ U) A- ~6 s我不懂耶。 0 ^9 H; d" f- ] }9 _: s: D
9 }7 D9 D" y3 R1 I6 ], p"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ & q! A. j5 o4 M1 O
6 L$ K8 p8 ^ ]. i7 H( M- K2 S"....Yes, I think so." 0 c- o1 t! N/ {' T
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是，我想我看到了。 ' a1 p% \/ K8 i- E) A
5 ~) y: s1 u0 Z8 k, j"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ! o ?& {& m4 U! e2 @8 b
% o$ g0 \$ ]" T0 I7 |太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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$ ], l/ o A/ L& f9 n. E"....Yes, it is."
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有啊!
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"When you were behind the monitor, did you notice that there were
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, G2 g) [& {5 H( _& @+ e+ L, Etwo cables plugged into the back of it, not just one?"
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4 H, S( V5 i. C你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." : J, L" `6 V& D5 f u
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沒有。 % y7 q. Q; I, X9 L6 C: q' N+ N" w
$ {0 b7 E1 A* r' x! M* C. A/ o"Well, there are. I need you to look back there again and find
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theother cable."
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8 k0 `7 P% K8 O1 \. d就是了，我要你再到顯示器後面去找另一條電線。 5 }2 r# B% |# x8 h( P3 T) k
5 h9 w' k8 E, R4 f+ c) D: k+ C/ m. r"....Okay, here it is."
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: M- h4 R- ]( h0 v- E. ~7 R) J0 |OK，找到了。 - g% V& G1 b; O
) P$ s* O1 A5 _" H$ R8 H+ A( V3 k"Follow it for me, and tell me if it's plugged securely into
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: x( `; H ?# F M I, i( xtheback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 0 \# y* U( v1 @6 K6 R1 p
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"I can't reach."
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8 c: x& u k* z" [" I0 G我搆不到。
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; h. K8 U* v, k" @$ g5 e"Uh huh. Well, can you see if it is?"
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$ ^: U r5 F5 w. k. O: ?& ?8 u7 c嗯，那麼，你看得到嗎？
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"No."
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看不到。
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ 6 X: j( f1 Y1 B7 \$ m/ k2 _
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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- d" i: T/ y8 d/ U# y% H喔，不是角度不好看不到，而是太暗了。
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& E6 l! L% j9 w$ v1 h! l"Dark?" 8 c7 N1 a }7 M. l! O
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太暗？ # o Z- b" ]! b& b
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"Yes - the office light is off, and the only light I have is " J D3 ?: r. b2 E! e/ j# {
- h- G* r/ V t1 E# I( n4 q2 Icomingfrom the window." / p( x- y! z! d4 p
8 N! g. C/ a' M/ z5 w$ Y4 u8 f D- \是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 4 j) ]4 ^6 Y/ H' F9 y$ U h8 z
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"Well, turn on the office light then." 5 H2 T1 i: g: y$ ]* e" C% v" l- e
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那麼把辨公室的電燈都打開啊。
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"I can't." 9 j& v* Z/ {% b" [8 R5 F
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沒辦法。
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"No? Why not?"
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# D& x4 B5 h7 O) s" M沒辨法？為什麼？
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; L) a% S0 @4 W! I5 s$ y' k k' n8 \"Because there's a power outage." # e0 [+ Q& E0 m2 d; ^ x6 D
% \* a4 p: R' a! s Q/ a因為停電啊! % O& v" U2 y+ A( p1 N. r
7 ^# @+ v6 D) K7 ]$ g+ t& j"A power...... A power outage? Aha! Okay, we've got it licked now. ( n b; m5 r; P2 h1 N6 G. h( Z
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Do you still have the boxes and manuals and packing stuff 0 ~5 q$ q2 N% s/ {7 @2 o
M6 ~) n& o* I! x$ d1 T; v9 ?; ^yourcomputer came in?"
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1 l1 _- \% {3 M' L! ^3 S4 G停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." ) @" P/ S0 w4 L- x
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嗯，是的，我已把它們收在櫃子裏。
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5 O& M8 X' U/ n* i7 A" ?' R"Good! Go get them, and unplug your system and pack it up justlike + _% C' ^7 t4 I1 J5 X
, q: T' d% I# u2 Q3 cit was when you got it. Then take it back to the store youbought it from." ' N5 }" W% w0 y! [
0 K" ] Q* `3 h: e. S4 A很好!去把它們拿出來，然後把電腦搬下來包裝好， ; o* u1 o4 r' V! x; M# @4 e
1 A, j9 k9 ?+ f: K, |0 i# K. x- P就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" & ]5 B) k4 ~2 J; y) T5 {6 Z
; t& k j( _! U真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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: l9 g4 E$ e: [# r3 ~是的，恐怕是這樣了的。 : z. r. W, ?% D) N- M
^( O7 h, q, ?5 N5 ~$ s5 u, i7 Z"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." ) V; R |, ?3 ^
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
