Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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, u$ D# R8 \2 s$ k- ?" c"Ridge Hall computer assistant; may I help you?" % Q8 N6 ]. A+ W; {+ z
7 X* p9 A* W. u4 o( o6 O& {& e( g% uRidge Hall 電腦公司你好!我可以為您服務嗎? + d) r! @+ e! F; m. B, D
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"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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2 L: q% a; w+ n% Z"What sort of trouble?"
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您有什麼問題呢 ? & i* ~- O, l9 k7 a, v- Q$ j
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"Well, I was just typing along, and all of a sudden the words wentaway."
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- y6 @' R. e* z( P- [我剛剛自已在打字的時候，突然間所有的字都不見了。
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! {1 X8 t+ J3 ~1 n0 K! B; |7 H"Went away?"都不見了。 6 W# D4 K( `! c5 E( g' ]7 u
: k0 V: ~1 ^) e# V"They disappeared." 7 J" d4 q7 i0 {+ ~6 K
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它們都不見了。 6 P. O/ u( b& P7 B
1 A2 x1 B* ?+ H"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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"Nothing." 2 E) \& u4 I7 D2 T9 R: t6 {
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沒有任何東西。
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: n. R, o* }# h/ Q7 T4 E"Nothing?" 7 Y$ `# M% Z$ q
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沒有任何東西？ . L5 w; W# V' l* s) S2 y3 B
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"It's blank; it won't accept anything when I type."
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) q1 m6 Y2 N- o% E$ S( w螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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5 @9 \$ s$ L% T/ z: V我要怎麼說明呢？
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"Can you see the C: prompt on the screen?"
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) S! j* T; {; E# G你可以在螢幕上看到 C: 的提示符號嗎？ ; K$ N; V. A/ c8 g# k/ ]5 @
6 d! Z4 G( g+ W+ X/ B% h( D* M"What's a sea-prompt?" 5 q1 }# F( o" n: D3 W N
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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- n$ j+ R6 W: c9 U"Never mind. Can you move the cursor around on the screen?" & \. Q; i6 d2 ]; i, {4 ?& G- z/ A
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 ! R: R* F, x$ ~! w* X
( A3 \7 `* d! f: u' [. }" I"Does your monitor have a power indicator?"
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( {( d) x5 R& t' R m$ f" [/ Z7 Y顯示器上的電源指示燈有沒有亮？ 6 w9 g8 k. J% ~) A, p
( e" c) v, d# C' G& v! ?4 {"What's a monitor?"
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什麼是顯示器？ ; P" i$ v8 m1 e/ e# X
9 M. N1 [- _5 I"It's the thing with the screen on it that looks like a TV. ( k* i3 p( p6 N/ ^. q9 ]* M
8 [/ ]( \% @; A; LDoes ithave a little light that tells you when it's on?" * `) Z* M1 e1 V/ [, G4 p' b
, q# j# t8 q" X# s4 D就是那個看起像電視的螢幕， ( G2 b/ D" m6 ]* c, ]( ?0 J
8 V& O* `; F8 r# h* y+ ]8 R有沒有一個小光點告訴你它是開著的？ * W) }% e3 P" S
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I don't know."
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5 ^1 L8 E* T+ X9 t9 x我不懂耶。 Q# X# w k2 m: `
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"Well, then look on the back of the monitor and find where
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?1 S, h- Q4 M$ k/ W! \3 N9 \! tthe powercord goes into it. Can you see that?" ( L$ t- C$ M$ \2 a
7 L6 \# N1 ~. V; B( ^8 Z7 V那麼，你能不能看得到顯示器後面有一條電源線接在上面？ + {$ J4 ^( T) R
. e. j% M' A% o"....Yes, I think so." " q5 i/ U- _( u+ f: O( Y
8 E7 [* Y8 x& e* y. W是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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; Y) M7 V1 M4 d2 T/ X5 x; E. z! l太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." # C: f: h* j. Q: N# L' ^
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有啊!
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"When you were behind the monitor, did you notice that there were
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. E) `% X ^& t. S- M0 w; I4 itwo cables plugged into the back of it, not just one?" , R3 w+ K7 Y8 U; c: X
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ # I1 ?) ?: l6 t+ z( K+ O1 A! G$ o
+ G% m% N: ]" ?1 y"No." & N$ F6 M6 v4 x
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沒有。 ! O2 J) O& `( ?4 l9 d
4 a& o* t$ D% O0 h0 h, m) h"Well, there are. I need you to look back there again and find
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theother cable."
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- E; i, k) L- W9 J0 D9 E7 h就是了，我要你再到顯示器後面去找另一條電線。 & u0 v7 N% y7 l( S+ {+ ]# h8 R7 G
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"....Okay, here it is."
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) l. m; P% k8 V2 ]: h8 dOK，找到了。
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"Follow it for me, and tell me if it's plugged securely into % T. d; q* X& `
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." . u, \$ A; g. v% D
! p0 L6 d2 h1 o& d我搆不到。 0 B% _& U) ~, T, o2 x" \/ B$ b
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"Uh huh. Well, can you see if it is?" ' l3 v8 k; n! Q8 u
# |* c+ ?& F3 b' S, M0 A) ~嗯，那麼，你看得到嗎？
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"No." 3 J0 h, n6 W0 d/ l& P
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看不到。
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"Even if you maybe put your knee on something and lean way over?" / _; l* }4 M& \( r
' y: _2 \9 L6 B那麼拿個東西墊高，爬過去看一下？ # Q4 ?& Q$ H7 F3 w2 W
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." & Q2 b* F; F/ X' L/ c
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喔，不是角度不好看不到，而是太暗了。
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! d- |" f6 a% g"Dark?" / ~ y9 Y& \ a% I
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太暗？
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/ _$ J7 X9 _. F- K! f4 \5 _- u"Yes - the office light is off, and the only light I have is ' }* {9 s9 g6 S1 F
7 E- |2 E' E0 u3 m4 Hcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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5 d2 _. M2 M2 H; R"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 ) j+ r# P6 I6 }6 \- F4 P
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"I can't."
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沒辦法。
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& B( q0 b2 Q o6 J( L# T& h"No? Why not?" J$ i( _' m9 h3 K7 [/ e
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沒辨法？為什麼？ ! E) e3 k; j- ?' O9 v
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"Because there's a power outage."
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$ t% ?# @# L7 B6 g1 \. t, m. d% ~因為停電啊! $ c4 l8 z: a3 @7 p+ p
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"A power...... A power outage? Aha! Okay, we've got it licked now. & Q& o% T( G5 E- N4 Q' o0 u) f7 t' t
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Do you still have the boxes and manuals and packing stuff : I l# D! ^: d, @9 P8 J( q
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yourcomputer came in?"
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& E+ l/ ?/ V6 g$ x5 X7 b% k停...停電？&#@!(& ，喔!OK，現在開始打包，
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0 ^1 D6 E9 T t2 _# h3 V& ? Q: Y電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ % d& A' _2 y- @: Y. ^3 C. W, f
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike . X' w$ Z3 E$ {7 C5 u2 X$ ~
; b3 i3 f8 q4 `/ D9 G% n( \it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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7 U! Y# [9 D/ G/ x- d就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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; J* Q* ^# ?1 d& L"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ 2 i* [' G1 t$ k0 X9 O' p! C
6 }4 _1 C1 q8 I5 l"Yes, I'm afraid it is." 7 K1 _! ~; H0 J1 C' i" ]) t
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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$ c! I9 q) u6 P; J1 \喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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' ^! D: J- h6 s6 ^, Z. q# I1 U"Tell them you're too stupid to own a computer." , t' I' x8 p# ~ r" u
# i4 x" R3 B! X5 H3 ?( Y! u6 A就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
