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: b$ V7 t5 h( L' }0 z# H"Ridge Hall computer assistant; may I help you?" * k' r0 E7 v' H# a0 x
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Ridge Hall ¹q¸£¤½¥q§A¦n!§Ú¥i¥H¬°±zªA°È¶Ü? ' g" g! ~7 }5 e; r7 |

( O! G0 [. J2 O* n% r& a) v"Yes, well, I'm having trouble with WordPerfect." 3 @& n7 i0 e7 u5 c

7 H0 V* B6 M2 Y¬Oªº¡A§Ú¦³WordPerfectªº°ÝÃD¡C & ?0 j' Y( Y0 T

" D$ Y- K0 Z* C+ P! F& q5 k* m5 S"What sort of trouble?"
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2 S  Y1 f6 B$ S0 P±z¦³¤°»ò°ÝÃD©O ? & f! I. ~7 C2 ]
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"Well, I was just typing along, and all of a sudden the words wentaway." ) J2 U: {1 T8 C; Y: ^+ p# t

5 F3 I  N$ m9 ?- g8 q. P1 W) w§Ú­è­è¦Û¤w¦b¥´¦rªº®É­Ô¡A¬ðµM¶¡©Ò¦³ªº¦r³£¤£¨£¤F¡C
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"Went away?"³£¤£¨£¤F¡C + Y1 Y6 x1 z! Z! {9 S( R/ v$ d1 I
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"They disappeared."
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¥¦­Ì³£¤£¨£¤F¡C
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"Hmm. So what does your screen look like now?"
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¶â¡A²{¦b§Aªº¿Ã¹õ¬Ý¨ì¤°»òªF¦è¡H
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% G3 t, }; D2 i9 W) X"Nothing." ! X! i. s: I( B: X% c

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"Nothing?" & R8 N# ]- \8 l# b/ z& P
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¨S¦³¥ô¦óªF¦è¡H
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"It's blank; it won't accept anything when I type." 2 ~4 Y; n( C6 q& d* D* Y" z, t! |
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¿Ã¹õ¬O¥þ¶Âªº¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C
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"Are you still in WordPerfect, or did you get out?"
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±z¬O§_ÁÙ¦b¾Þ§@WordPerfect¡AÁÙ¬O¥H¸gÂ÷¶}¤F¡C
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+ u2 d7 u: n. F( x9 d"How do I tell?"
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§Ú­n«ç»ò»¡©ú©O¡H : K' M; S4 L: n4 g( d2 p
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"Can you see the C: prompt on the screen?" ) _5 d8 i! `1 P
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§A¥i¥H¦b¿Ã¹õ¤W¬Ý¨ì C: ªº´£¥Ü²Å¸¹¶Ü¡H
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"What's a sea-prompt?" $ W9 F6 j+ Q8 I6 I% U

; c% g) n" R; a! }3 l2 U! p3 q¤°»ò¬O "®üªº´£¥Ü²Å¸¹" ("sea"=®ü¡A©M "C"¦P­µ)
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"Never mind. Can you move the cursor around on the screen?"
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"There isn't any cursor; I told you, it won't accept anything Itype."
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2 ^8 ?$ _: K+ H& Q$ v* G+ h¿Ã¹õ¤W¨S¦³¥ô¦óªº´å¼Ð¡A§Ú§i¶D§A¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C 5 {8 _! X$ m- g6 `7 l1 s% u
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"Does your monitor have a power indicator?"
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0 W* S6 M+ Z5 y. h6 _& KÅã¥Ü¾¹¤Wªº¹q·½«ü¥Ü¿O¦³¨S¦³«G¡H
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  ^+ I( h7 K( u7 p/ _: l"What's a monitor?"
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¤°»ò¬OÅã¥Ü¾¹¡H
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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´N¬O¨º­Ó¬Ý°_¹³¹qµøªº¿Ã¹õ¡A 2 u: o/ o; n" j, x$ K
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¦³¨S¦³¤@­Ó¤p¥úÂI§i¶D§A¥¦¬O¶}µÛªº¡H ; I' j, l: n. I: |% e
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I don't know." . i% ^. k: h7 s- x% T

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( }/ m4 \6 T8 r# r; M+ a8 q"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" " o: F. J2 e) L* \% P5 A- m

# O: h4 ^5 f$ s( R¨º»ò¡A§A¯à¤£¯à¬Ý±o¨ìÅã¥Ü¾¹«á­±¦³¤@±ø¹q·½½u±µ¦b¤W­±¡H
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6 Q( P" M% _4 y- c  @"....Yes, I think so." & b) \. r2 N* I3 I  g

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& g% B) G- ~% Q  g$ m' W( L"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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¤Ó´Î¤F¡AªuµÛ¹q½u§ä¤U¥h¡A¬Ý¥¦¦³¨S¦³¨S´¡¦bÀð¤W¡H 6 L% t2 k1 |' k( p4 D/ b

( N4 n" J8 o+ D8 `, g"....Yes, it is." 8 ~6 N% F# _0 Q- D

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"When you were behind the monitor, did you notice that there were * V6 y1 }3 _% k6 C3 U5 T0 P

8 y6 P" }8 _1 h+ q" i. K- ~/ ~& {! qtwo cables plugged into the back of it, not just one?" ! d6 r! \3 O* v' Q* a' `% [3 @

4 t* W" X3 l+ S0 @- _3 M" V§A¨ìÅã¥Ü¾¹«á­±¬Ý¬Ý¡A¦³¨S¦³ª`·N¨ì¦³¨â±ø¹q½u´¡¦b«á­±¡A¤£¬O¥u¦³¤@±ø®@¡H * O: {/ A- D* L" t0 X, j+ r, K! F6 M
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"No." - F  m# a/ U% s+ x2 i, ?6 z
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¨S¦³¡C
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"Well, there are. I need you to look back there again and find 8 o: I1 _, y2 {) n' v

9 F# Z, O3 {: N/ D6 f# btheother cable." & y6 d2 o0 `8 L$ ~" D2 g7 A& \
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´N¬O¤F¡A§Ú­n§A¦A¨ìÅã¥Ü¾¹«á­±¥h§ä¥t¤@±ø¹q½u¡C & K2 ]$ D5 s/ y% n
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"....Okay, here it is."
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"Follow it for me, and tell me if it's plugged securely into # n3 `: z% Q5 X: C
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theback of your computer."
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' w4 L0 M  @: m2 T3 i% `¦A´À§Ú§ä¤U¥h¡A§i¶D§Ú¥¦¦³¨S¦³½T¹ê´¡¦n¦b¹q¸£«á­±¡C ' P; m4 P- o& Q% G% \' R, n
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"I can't reach." ) Y2 v- W7 w4 l( y/ g; I

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"Uh huh. Well, can you see if it is?" 4 e1 `) b9 y! C; I7 K5 }. N

$ c! Z/ J8 o1 U( T4 h$ e$ i¶â¡A¨º»ò¡A§A¬Ý±o¨ì¶Ü¡H ! q& ?# E& E/ F# R$ z' F) M

5 K* f* v. d' M6 h"No."
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. i# J! ^$ s, I% o6 h) O; r"Even if you maybe put your knee on something and lean way over?"
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0 `# Z3 W9 ~; Y: [) ]! K$ ^¨º»ò®³­ÓªF¦è¹Ô°ª¡Aª¦¹L¥h¬Ý¤@¤U¡H
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1 Y. p  g3 i3 v0 [+ t0 r5 {"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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³á¡A¤£¬O¨¤«×¤£¦n¬Ý¤£¨ì¡A¦Ó¬O¤Ó·t¤F¡C ; u7 K5 \8 J) c  }/ g
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"Dark?" 8 _! N, w& F6 l1 E5 y. Q
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¤Ó·t¡H ' X4 r% J4 l4 s% F

9 Z( ]# m' {& F, f) v0 F3 N"Yes - the office light is off, and the only light I have is : g! L8 e9 t* B8 b2 N. q. i( Q6 h* b

, a4 L! @( K- T- ^comingfrom the window."
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¬Oªº¡A¿ë¤½«Çªº¿O¥ú¥þ³£¤£«G¡A°ß¤@ªº¥ú½u¬O¨Ó¦Ûµ¡¤á¥~­±¡C / L- ~) U/ U+ d* [% `3 T3 a" w: c
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"Well, turn on the office light then." 8 w8 b4 v3 W/ |4 {

" j& ~" `: O# a¨º»ò§â¿ë¤½«Çªº¹q¿O³£¥´¶}°Ú¡C
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"I can't." 0 E! m. x2 {+ K- X+ B) _% b
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¨S¿ìªk¡C
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"No? Why not?" # ?2 h" X0 p, x( M% y4 N) [

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; T" f6 J7 k7 K0 b- i"Because there's a power outage."
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¦]¬°°±¹q°Ú! # ?9 B) g! G  H

+ J( p8 ]3 b4 ]# d" x+ P( a( I$ Q" `"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff * n3 v  Y# U5 }4 u6 R% k6 e
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yourcomputer came in?" + f' o$ `" D: D, H- a* z
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°±...°±¹q¡H&#@!(& ¡A³á!OK¡A²{¦b¶}©l¥´¥]¡A
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¹q¸£¤½¥q­û¤u°e¹q¸£¨Ó®Éªº¥]¸Ë½c©M¨Ï¥Î¤â¥U³£ÁÙ¦b¶Ü¡H . u- L0 P) k. T% `# d  q% g( f
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"Well, yes, I keep them in the closet."
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- F1 ]! o2 c% t& T( e0 Q¶â¡A¬Oªº¡A§Ú¤w§â¥¦­Ì¦¬¦bÂd¤lùØ¡C
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"Good! Go get them, and unplug your system and pack it up justlike # \9 ^: ?5 J3 \' C
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it was when you got it. Then take it back to the store youbought it from." ' C, Z" K7 ]5 g- C7 J+ C
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«Ü¦n!¥h§â¥¦­Ì®³¥X¨Ó¡AµM«á§â¹q¸£·h¤U¨Ó¥]¸Ë¦n¡A
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* x9 w# U7 O* A, r& X9 }´N¹³­è°e¨Óªº®É­Ô¤@¼Ë¡CµM«á¬Ý§A¦b¨ºùضRªº¡A§â¥¦°e¦^¥h¡C " r. p& E$ Z. X* G9 @" Q1 N" b
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"Really? Is it that bad?"
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¯uªº¶Ü¡H¬O¥¦Ãa±¼¤F¶Ü¡H 0 w$ H" O' M& j. _1 t
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"Yes, I'm afraid it is."
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"Well, all right then, I suppose. What do I tell them?" ( V9 t4 A. ^4 u" j9 \/ z) s- e

* S: d$ X0 I0 A# j7 I³á¡A§Ú·Q¤j·§´N¬O³o¼Ë¤lªº¡C¨º§Ú­n«ç¼Ë¸ò¥L­Ì»¡©O¡H
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; {, C% H3 e3 K& o" ["Tell them you're too stupid to own a computer."
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