Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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! Z2 ]: Y, n" `, a! f h"Ridge Hall computer assistant; may I help you?" 6 K) D" A& m* f) Q& R' B
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Ridge Hall 電腦公司你好!我可以為您服務嗎? $ {) d( j# W6 B5 y
q% ^9 |" x. E J9 T. m"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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"What sort of trouble?"
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您有什麼問題呢 ? ! H& a* o# `8 T( T/ |
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"Well, I was just typing along, and all of a sudden the words wentaway." " @, \+ }4 i% J" L; Y
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我剛剛自已在打字的時候，突然間所有的字都不見了。 % C7 A/ A3 u* v
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"Went away?"都不見了。 ; J: M8 y% k7 \9 z
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"They disappeared."
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它們都不見了。
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"Hmm. So what does your screen look like now?" : j+ D( `4 C4 \0 S
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嗯，現在你的螢幕看到什麼東西？ . c( \+ m; p9 [
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"Nothing."
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0 L5 H. H' g; c- I8 W沒有任何東西。
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"Nothing?"
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沒有任何東西？ 8 B" ?( F* o2 W
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" / a; p' T/ M: S3 d
0 o; i: Q; x& K; b- h. Y5 c您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?" % E/ U# n/ |3 F* k6 Q0 \
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我要怎麼說明呢？
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4 W$ B) o' A% H. J8 o6 y"Can you see the C: prompt on the screen?" ( _; y! z7 Z% \% J
/ w% U# L$ j6 J8 u你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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% m% j+ c V, ^+ J* s j"Never mind. Can you move the cursor around on the screen?" ; A2 t& t4 R' d: P9 \5 j# p
% a0 x, i ^$ ^% w+ h9 @0 ?不管它了，你可以看到游標在螢幕上嗎？
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0 B' x6 n5 M# Y- n+ ~0 O5 \"There isn't any cursor; I told you, it won't accept anything Itype." 7 z* Y ?' G' Q V0 `' ~4 Q& M1 |
: W7 v& i- L$ Z+ O3 N) P螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 , c; Z, i8 w+ O8 [6 Y! i
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"Does your monitor have a power indicator?"
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4 x" J( E7 \/ V4 L; z7 H K顯示器上的電源指示燈有沒有亮？ ' |8 H: f' Q6 f' P; g* x
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"What's a monitor?" % E+ j% t$ m; L3 A
5 ^. Q) y5 X+ g Z; d; L- [什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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, C1 z: l; I \) Q% KDoes ithave a little light that tells you when it's on?" : ?! S, f( N8 o* Z5 R' A
0 |6 z5 t$ E5 \' x+ f就是那個看起像電視的螢幕， " w# C! l- U" W2 u8 n
9 u! t* P7 v7 m* b1 h有沒有一個小光點告訴你它是開著的？ & e1 M1 d! k+ ^* l _+ a
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I don't know."
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我不懂耶。
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0 n3 F5 i; T( s"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" ! B, I# R# I+ L. ~$ ?' K/ [
7 s( |) `% T: r8 b# U/ e那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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是，我想我看到了。 3 I! p {2 ^( F' v& t# b" h% ~
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is."
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有啊! % Q7 z+ J3 x) `) @7 a. \
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"When you were behind the monitor, did you notice that there were
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( F5 m# L" b6 I4 f/ B$ Gtwo cables plugged into the back of it, not just one?" # t0 R7 y/ V$ k2 b7 Q* |
( }$ T! R9 g/ Q- A% d2 G' u8 d你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." " S+ l6 p/ f5 N& ~8 Y
2 G5 x9 k9 T/ D& r+ |. @沒有。
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* t* i! @$ R0 V4 s/ v"Well, there are. I need you to look back there again and find 9 u2 S$ e; G% b3 ]* G
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theother cable."
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$ y L3 i! k7 ^4 z2 C7 Y: U. S) g就是了，我要你再到顯示器後面去找另一條電線。 / I& r z- u, w; i6 b" j
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"....Okay, here it is." - p+ q9 A* c: p& S
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into $ \5 A% ^4 S6 [, i% P1 R6 [
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theback of your computer."
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6 u5 q$ s( v/ |0 o" f/ M5 U. S再替我找下去，告訴我它有沒有確實插好在電腦後面。
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$ r' c9 o# ^7 a4 q& N8 N8 r/ F"I can't reach." : ]8 i# @: M4 {; A9 H
6 N9 M, T( U$ U5 E4 ~1 E我搆不到。
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"Uh huh. Well, can you see if it is?" 2 E8 r# i$ ~. C/ w' T
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嗯，那麼，你看得到嗎？
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"No." 5 Z) `/ W/ F5 g7 R# H2 V
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"Even if you maybe put your knee on something and lean way over?" ; i2 ?2 T( Y6 M7 H# L
4 ^$ U0 d' X- }4 t* m- [那麼拿個東西墊高，爬過去看一下？ 8 }& f5 A' ]+ |% ~- Z j/ o
* D6 v* b* G# b+ S- Z( |8 ]"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 ( [. G5 r/ e# z7 ~
% D# v% @' L$ z6 i$ r"Dark?" 6 F. H3 x' D# ^, F
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太暗？ + V( ^$ k& b) Y8 {; S- H" t
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." 2 i- |) {$ @( t" d3 {
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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& y- t! k. N+ D! D"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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"I can't."
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8 k1 k5 U' v5 u, c沒辦法。
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"No? Why not?" # w! r1 h2 w' n. t/ M* E
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沒辨法？為什麼？ 0 k% }7 C* d* d7 `6 h; L! E. |
" _( h$ w# y6 v8 G2 W"Because there's a power outage."
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7 D4 L2 F3 O z, O! Y3 D3 Z因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. + t. R" N) P3 ~' K- { j% J" N
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Do you still have the boxes and manuals and packing stuff
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: r3 }7 p' n! V: Iyourcomputer came in?" e) S1 x% E% T+ }2 l; k
: M# n8 e* l8 k4 e' \ ^停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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; v1 b5 @; J5 k( i, r" {"Well, yes, I keep them in the closet." # E: U( P& Z5 }5 [' W# e$ G# z
; N+ c- |& b6 a4 \) S Y7 c" G嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike 3 L" ^. i* y; V1 K0 C
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it was when you got it. Then take it back to the store youbought it from." 2 v4 x1 C4 l$ |8 E z
+ T4 y; q2 g+ g+ p+ {: T5 p/ W很好!去把它們拿出來，然後把電腦搬下來包裝好，
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% T1 ^ H9 a& U; o$ _! o8 M3 B就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?"
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1 t) t+ H* t% s1 W* u真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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X! h. Z# s0 Q3 c"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 8 [& ~$ q: F' s6 W, t2 K
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"Tell them you're too stupid to own a computer." + P) D3 }- r, s
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
