Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 # T1 q. _9 K8 j8 R- f! O( A
3 t- E, y: ~; @: E"Ridge Hall computer assistant; may I help you?"
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4 k* y; Z( E6 {# rRidge Hall 電腦公司你好!我可以為您服務嗎?
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# `+ [- X4 D+ B) b7 R5 G"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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"What sort of trouble?" ! Q- s6 ~/ ~% Y m' W* t
2 A% Q, m' Z! j1 v* L& V您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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! W& z6 R" v* f! C' w! q: m- U我剛剛自已在打字的時候，突然間所有的字都不見了。
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9 i* o) Q# p) t# |7 c"Went away?"都不見了。 5 L. ^* h5 L O. U! I4 l7 k% ~
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"They disappeared." - c# k. v( r# f
5 j# m4 \1 {/ V$ c& K# k+ S) h4 i它們都不見了。 9 J2 C8 ?% |( [, n. P
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"Hmm. So what does your screen look like now?" . ]) G( [- m. p) a
0 c: N0 ]" O/ m5 t嗯，現在你的螢幕看到什麼東西？ " m7 ~$ R1 H5 c, h1 \
% z9 _/ i( k9 A"Nothing." ' p. x4 n8 q Y! J* i1 [
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沒有任何東西。 # b( d5 z( ^/ K( d0 z
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"Nothing?"
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9 v8 Z/ c6 ]5 X+ X5 x$ i4 [- a沒有任何東西？
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3 \. h+ J r& i4 A- b% K7 k"It's blank; it won't accept anything when I type."
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; _1 B4 j. G b2 A+ y$ V/ B& E2 A5 i螢幕是全黑的，我打的字它都沒反應。
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6 Z; k* b: S- u" P7 G5 c"Are you still in WordPerfect, or did you get out?" 3 r( k) S# A% |$ `
4 ]7 Q5 t1 u" M5 L/ ?) P' l您是否還在操作WordPerfect，還是以經離開了。
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; `3 A0 V) K+ z6 \1 Y* k"How do I tell?"
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我要怎麼說明呢？ : z& z% L/ j# W+ Y6 |4 F/ f- T' k
5 g1 b I; Q" D4 y1 T: C: d"Can you see the C: prompt on the screen?" 1 `" f- H5 R7 B6 T. r
8 m. L: A4 t- z你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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7 ~8 t: O9 N9 N& I, K不管它了，你可以看到游標在螢幕上嗎？
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9 Q0 R6 m( k* V: _' g"There isn't any cursor; I told you, it won't accept anything Itype." $ z) F ~* l$ D2 \7 z6 h
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ 7 ?+ W$ P3 A' n) w! X1 h; w8 R
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"What's a monitor?"
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什麼是顯示器？ 8 J, S" G& t: G
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"It's the thing with the screen on it that looks like a TV. 1 f3 e \0 W, V0 r5 p
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， 2 c. Q* d. T: h0 a
6 k- v/ p0 ^" z& I6 Q有沒有一個小光點告訴你它是開著的？ 8 s/ H6 e: C/ Y. a' G8 ~
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I don't know." + K# k+ T1 O' R$ m
# F7 Z4 ^* x0 \; [( G$ D- g% b" y# X我不懂耶。 " W, c1 V3 `5 B' h5 } v7 X2 w
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" 1 f' @% @, q6 i2 r
/ c6 ~! ]7 ?6 V# w4 c) m那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." . B1 q& x& o* z8 i* V
# Q! t! }6 M( g6 N" X4 _是，我想我看到了。
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& P: p! w& O% M"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 2 D4 N$ n, p$ Z
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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( [4 j& Z- j+ E3 o"....Yes, it is."
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3 x8 ~; K' e) }有啊!
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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- J( _7 d4 m8 R% n1 \" y' E你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 9 O8 X* p' G- ]: j6 m
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"No." & U+ K8 U( z& H( v" N+ n; D
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沒有。
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"Well, there are. I need you to look back there again and find 2 s8 Z n0 J) p r( d: g, {
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theother cable."
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4 j: S# t" U" Q% M" j就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is." O n5 B$ N H' g
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OK，找到了。
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2 G5 ]4 C0 [0 e* Z! @& k: A"Follow it for me, and tell me if it's plugged securely into
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. s. Q9 Y. G$ J2 J3 otheback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 ' K. k! n8 q, Y$ g6 G. M% f
7 J9 p- ]( d0 G4 h7 b/ a) h+ B"I can't reach."
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. R8 r* E5 @# z我搆不到。
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7 J, M% Z: D# ~"Uh huh. Well, can you see if it is?" 7 g( c+ R( X3 G/ X3 h
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嗯，那麼，你看得到嗎？
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"No."
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/ G/ o5 |! A4 X; v( z6 h3 U看不到。 # S* ^' C. n: x8 n
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"Even if you maybe put your knee on something and lean way over?" ' ~' f' }7 u; o7 a0 d
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那麼拿個東西墊高，爬過去看一下？ / f6 w3 G- B; t2 O
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." - S; n* c* P: I) W' I0 e
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喔，不是角度不好看不到，而是太暗了。
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( u8 y! U0 o: r+ V"Dark?"
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0 Z/ _5 i2 q7 H C6 ^. e4 {& g太暗？ 0 l. B3 k& x6 k: b' ~. G+ l7 c
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"Yes - the office light is off, and the only light I have is 2 s* i% a5 M7 o4 o. T8 c
4 r9 R+ Q! J; R+ a* Ncomingfrom the window."
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& r8 x* D7 k N! s* V5 M是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 - c! D* R8 v# ~* B2 ?$ {
' P) b) j& |$ }! ]1 s' v# n' h5 j"Well, turn on the office light then." - W7 F( c' ]6 l; m9 U+ w
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那麼把辨公室的電燈都打開啊。
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"I can't." 9 @7 t7 r7 `( O
# c4 [) A' q" R沒辦法。 ' F- F( w: K7 c* s- \& q' X
" u' T$ v Y# {7 `"No? Why not?"
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" R' ^: @. t2 @沒辨法？為什麼？ - H7 N) R7 ?& l7 y) ~8 _, ^
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"Because there's a power outage." * X8 P3 d1 ]0 X$ j6 L" ?
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因為停電啊! ; @, L |. i5 n& a/ H7 Y/ p
# S: u G' C8 w* C1 O5 m"A power...... A power outage? Aha! Okay, we've got it licked now. * g6 s+ p. j+ h
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?" % Q* G2 E4 @! ~6 S1 a3 l
9 q; {6 n" i6 ^停...停電？&#@!(& ，喔!OK，現在開始打包，
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4 L9 P. U/ v# G電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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0 i/ g |+ d" m* @嗯，是的，我已把它們收在櫃子裏。 6 n8 n8 o9 C0 k T& j* r
0 i# d1 ~1 E* u4 \$ O) u7 _# U"Good! Go get them, and unplug your system and pack it up justlike 0 c5 Y. N4 ~/ H6 N
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it was when you got it. Then take it back to the store youbought it from."
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8 a, U0 q7 u5 i! \很好!去把它們拿出來，然後把電腦搬下來包裝好， - i/ t' {% ^' x/ D. h9 f4 o5 u
( ]4 e# p" j, Z6 [% y' Y" K* D9 v就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ! [( {9 I' k3 R! Z; K
0 j/ \6 ^: M$ h"Really? Is it that bad?" 3 }! L" E x6 L J5 {( c' P
( @, [# t1 V) K! t9 I真的嗎？是它壞掉了嗎？ 9 H3 t9 z/ g& P. t0 S5 U
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"Yes, I'm afraid it is." $ u/ z- {- i) w) W! l6 D. v
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是的，恐怕是這樣了的。 ( e2 i ?9 I+ H" Z+ O
: n- { k5 H5 o$ D"Well, all right then, I suppose. What do I tell them?"
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/ f: j6 o1 W; K. W) t J喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 6 e6 ~' } [' y' e
* C' u5 D/ P \"Tell them you're too stupid to own a computer." # M* ?. B3 S6 d, a
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
