Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ( y9 Z; {" k* [9 W% i! X. U
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"Ridge Hall computer assistant; may I help you?"
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5 [: d! P* Y* n% c" n+ ORidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." 3 f+ S: D, c1 z
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是的，我有WordPerfect的問題。
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"What sort of trouble?" 7 N0 R& ?3 P3 Z; @) Q/ {4 A
6 e! z! p, m7 G# H) s2 d您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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1 R$ q/ X+ b2 _. }0 f$ s我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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5 Q7 _0 n# R4 L P: Q! Z5 ~1 c"They disappeared."
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8 f3 J, r2 B' \% j9 q, b/ A3 U它們都不見了。
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"Hmm. So what does your screen look like now?"
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! E* ]& C7 [8 X& C嗯，現在你的螢幕看到什麼東西？ & G* p' ^# R3 E9 c& J* m
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"Nothing." ) ~4 L, T% {% e. y/ S q
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沒有任何東西。 ' m) i9 O1 M. e0 s I7 f
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"Nothing?"
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沒有任何東西？
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"It's blank; it won't accept anything when I type."
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7 o: s2 K1 T6 B* ]& v3 t @/ o9 }螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" $ }8 V: k5 f' ]3 D# t# P: j
8 b* y) z- K: Z8 Q您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?" ( ]( n1 _5 D" ~' B/ P
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我要怎麼說明呢？
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8 s* A8 v) |* X3 P8 a"Can you see the C: prompt on the screen?" " @& J* G$ a# J. r1 V
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你可以在螢幕上看到 C: 的提示符號嗎？ ! M+ v: g z- o* H# n6 @
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) + o3 ^( k* p$ ?% G. X3 A3 i
% u' q3 n3 B+ h"Never mind. Can you move the cursor around on the screen?" 8 |( R" g5 R) {; L3 F" p6 S
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不管它了，你可以看到游標在螢幕上嗎？
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) Q3 t5 L# |% w4 ~( g"There isn't any cursor; I told you, it won't accept anything Itype." ) g" [+ m, R$ b& u) ^
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?" ' y: t, R) a _6 K
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" % v5 v& E0 _" i/ W
7 `6 a2 r; v5 r% B5 v( m( W什麼是顯示器？
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% f& l1 u& D) y0 \"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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; r V7 h8 U P6 p2 w' t就是那個看起像電視的螢幕， . g$ k. v }3 y$ d! B: y6 D
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有沒有一個小光點告訴你它是開著的？ - d& v5 u4 z3 q: b
9 k( Z2 f2 e- k, k0 N- x, CI don't know."
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我不懂耶。 ! U, w; }7 O+ e) J
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" % z" c1 P4 j- n( g1 r% k/ S
: H* N# Y- b9 M C' i) u那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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8 y+ q2 Q( m' N( d7 N6 E是，我想我看到了。 9 g3 Y e! j) @+ J8 A7 ~+ j
2 I. W l4 m; ]2 s8 t, I/ f"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 5 c9 v. O v# s/ \
8 E- a1 f, ~, z ^) r. y6 C太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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6 E' E5 |. t- [' C"....Yes, it is."
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有啊!
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: T6 N0 Q. E% B2 C" w+ ?7 _"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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/ H, R' u# V8 _ i你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 1 H0 D" @6 t. y$ p# @7 g3 U. z
& G" Y8 u$ c- {; G+ O8 t"No."
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沒有。
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"Well, there are. I need you to look back there again and find
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theother cable."
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7 e# J, Z) L! R7 r1 F0 g就是了，我要你再到顯示器後面去找另一條電線。 + U8 z2 T; N" A6 j, q+ y' [' m9 e
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"....Okay, here it is."
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OK，找到了。 / r5 s9 M+ R1 v' X
+ N) n; j1 O3 [) Z/ ?"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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n" L; u7 {5 r2 m$ L( j"I can't reach." 3 b8 R p, O( C# y
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我搆不到。
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"Uh huh. Well, can you see if it is?" z% a. ]9 Y s4 d+ {- E/ l
4 c5 A4 y$ E8 Q嗯，那麼，你看得到嗎？
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"No." * O- F5 v1 B) B
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看不到。
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"Even if you maybe put your knee on something and lean way over?"
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; v% ~4 ~" G9 G8 K那麼拿個東西墊高，爬過去看一下？ 9 T' A& u0 N0 Q+ X$ j; H
4 ~: }* ~& e2 D/ g"Oh, it's not because I don't have the right angle - it's becauseit's dark." 5 X+ t7 g( P( V/ [4 B
' D/ g/ G) R# t& ^- I* x喔，不是角度不好看不到，而是太暗了。
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0 O; w7 r$ l/ t"Dark?"
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1 t+ j1 C' ~8 z" U5 o( ]/ m太暗？
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A, ^6 K0 X% K/ s" w4 Q"Yes - the office light is off, and the only light I have is 7 }2 O/ w) L- c- d9 W0 J: b p
' y( A% A$ f8 P+ Z* X, m' ~comingfrom the window."
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3 ^; k" B4 y) S6 Y- }/ O是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 8 v2 P7 P9 M/ n1 \1 e. U) u
! J7 ^' d+ |2 C) ^"Well, turn on the office light then."
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* e' i3 g1 [1 R那麼把辨公室的電燈都打開啊。 & j9 r' ` s# Q2 G+ Q. O$ v! E. K9 i: i
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"I can't."
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2 h& [6 L7 l0 k沒辦法。
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' V4 v# |; ?# W# [9 t, a6 a) u"No? Why not?"
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沒辨法？為什麼？ 1 O! N8 m6 P m
! E( @7 A% u+ A3 ?* ?) Q"Because there's a power outage." 7 l8 A& C/ w5 s9 _; o
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. - x& u: J# b. _- j v
: c% i' `9 ~! _ F: }Do you still have the boxes and manuals and packing stuff - D, R* y7 l+ @7 p1 i8 Y
; C) g! |9 L- m" D& z3 ~# F/ Z/ Fyourcomputer came in?"
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) ?7 I# I3 `( ~6 K停...停電？&#@!(& ，喔!OK，現在開始打包， 5 o7 ?( G& e N3 P
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 1 g2 L0 w( t" k' E5 C0 ~
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"Well, yes, I keep them in the closet."
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& W4 S4 ~: G9 T) L嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike 1 m9 z8 E& t( F+ a% T' B$ S% B# Q
9 `0 d* }5 l5 z; I0 i. Y. cit was when you got it. Then take it back to the store youbought it from."
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. L8 V; \, g2 u9 a很好!去把它們拿出來，然後把電腦搬下來包裝好，
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! z8 R/ m( N. l' f8 m0 P就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" ' L, \4 i( Z' f5 Q: Z: ?# C1 j& ~9 A
! {/ d' ?: e9 ~% {真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." ) c: N0 g$ M$ a& a6 Y
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是的，恐怕是這樣了的。 & l9 ~5 f- p7 Q) b2 M- l' t/ {
1 ~- S1 r1 O6 _# Y( r0 A"Well, all right then, I suppose. What do I tell them?" @5 M. `0 Z& D; N5 M/ l
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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' H& H8 z. ~7 Y# _( p"Tell them you're too stupid to own a computer." / B. ~0 ]4 L/ s5 b0 O; y7 l/ b
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
