Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
7 O9 J" _8 ?" f0 z
8 ~3 t" H) V* |, `2 N j+ r"Ridge Hall computer assistant; may I help you?"
9 q# ?; D0 j0 \" h q
1 g. j" k2 z1 w" t+ ]Ridge Hall 電腦公司你好!我可以為您服務嗎?
' A, t* e" n' L% S; m9 R1 l! B7 W; a8 _. D9 r
"Yes, well, I'm having trouble with WordPerfect." ! k0 j+ J( G1 N/ e3 M3 g
* T8 n5 d& M) ~是的，我有WordPerfect的問題。
1 F v0 x# D2 O: X9 E2 W
, D n0 M2 `8 g7 F3 A4 d"What sort of trouble?"
1 Y Q6 U/ H5 c, K* k; n) z6 \+ H7 Z! ]! F% m& b7 B3 f
您有什麼問題呢 ? 8 M1 D7 G4 e/ z
, G- f- v1 `4 h, Y"Well, I was just typing along, and all of a sudden the words wentaway."
1 j! B7 s' E6 C+ }/ ~3 R% z" |, I% v# n9 T% ?0 N
我剛剛自已在打字的時候，突然間所有的字都不見了。
2 n) c5 ?1 m% Y9 B) ~5 A$ v: C# g( I& g
"Went away?"都不見了。
$ ~ G7 `& W8 @: D' z0 W
2 n$ Z+ o6 H6 S6 N% Y"They disappeared." 9 \2 P5 O5 i) T) G
; b$ l+ m' h% p2 b; q. X' F它們都不見了。 + ?! \" H' M7 k2 E7 ^7 d
' F$ V& m% v* v3 q$ C8 B"Hmm. So what does your screen look like now?" ( N Z6 }0 W5 z* ]% d/ o! F. T- \+ K$ N
( s) Z% W) P5 a2 M' J6 `9 |
嗯，現在你的螢幕看到什麼東西？ / D) r$ ~9 b( _& k* U2 v
y- d6 b! d6 H: G+ }$ ]"Nothing."
- J7 k1 I4 E$ o5 h' ~" s: g: w* I- T- q. F, m
沒有任何東西。 % o) w) M/ K* V' D1 C* Q. G
5 w) _# t- M y+ q8 @: g2 s M& X" Z
"Nothing?"
' ]( @5 Q& E: `" T/ P- H+ c( d% X1 Q5 J
沒有任何東西？
; O0 T8 _$ Z# W$ @! l5 K/ w5 I( o. |. c$ V! d7 y4 l) H
"It's blank; it won't accept anything when I type." ' @( m0 f0 H* _" V0 P7 W
& h C. V8 c4 f, i9 P9 G# m螢幕是全黑的，我打的字它都沒反應。
. N0 d8 l" G% K" L
$ }; Q$ Q8 a& k. O"Are you still in WordPerfect, or did you get out?" : I5 ^& Y. w3 i( {, j& V0 |
) |, z0 a7 _* t6 W+ I
您是否還在操作WordPerfect，還是以經離開了。 ( y# X$ x; a2 v! n1 D2 \8 K- p
" s" M. T( d2 o+ j5 g"How do I tell?" 8 r* o/ `# c5 Z, R8 E* Y
' U4 H0 J: C! k# Q U. p4 G* ?2 w0 c
我要怎麼說明呢？ ; [% O# c( p$ R, Q# H3 N6 z O! v
0 D% [$ j, T) u( Z"Can you see the C: prompt on the screen?"
$ i: M: x! @ n& V8 Q3 @$ {8 S1 ]/ a3 A& r7 C+ M, Q
你可以在螢幕上看到 C: 的提示符號嗎？
2 o! s- X3 J9 I* J9 X: J" a
8 Q4 p/ a0 m. c. O/ p/ z% k& Z; _"What's a sea-prompt?" 5 E9 ~ |4 U4 b8 h: |
Q$ k/ {8 k- d$ R0 E J
什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
, d, u0 y4 z# i
4 v# g* f0 Y4 B"Never mind. Can you move the cursor around on the screen?"
6 e% x% _% y- W L; m
0 n8 f" w0 @: B6 z+ U不管它了，你可以看到游標在螢幕上嗎？ 0 R! S( d6 G5 f; A x/ G V: @( M1 G
2 b* g" ]2 S) K7 |/ {* o9 U' f"There isn't any cursor; I told you, it won't accept anything Itype." 1 v& v9 w$ ]4 T$ X4 v
% X" z$ h; Z7 j
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 2 T, R, T4 r& `& ~6 J
, G( a! [ ]7 f, j: O- Y, h"Does your monitor have a power indicator?"
+ x% P. w4 b) q$ w9 Z$ I1 f D( `5 {; c: S7 i% k3 U
顯示器上的電源指示燈有沒有亮？
; n- W; z, z2 r4 t( g* }$ U
8 g6 E0 p7 f8 y; y- q$ g; y"What's a monitor?"
) c$ [, T' T+ i
7 p/ D& J1 E( a" @1 Z7 ?* s. [0 n什麼是顯示器？ ! l+ K& m0 R$ t t0 V3 K9 R
& Q1 a$ \0 b- _( E7 ]9 W$ e# c- }
"It's the thing with the screen on it that looks like a TV. " z/ i' M4 G" G. Z
" \1 _4 p8 e9 H- e C) j6 k' U7 m
Does ithave a little light that tells you when it's on?"
% `2 R) }6 x3 M4 A$ R6 q! p8 @7 Q
就是那個看起像電視的螢幕， H$ o& h1 r& q0 `
, a2 A: W, B8 v' l7 K
有沒有一個小光點告訴你它是開著的？ 9 V7 r9 h8 I: r f& d8 p2 ^
' t# d) v( V: l- X" @I don't know."
0 H; ~! v5 V; `, ?9 M1 Z* n- i) C( `& R- e1 C' b8 c
我不懂耶。 $ g) {: i( i7 l
7 K; \/ x) A( t' n( I0 Y
"Well, then look on the back of the monitor and find where % a1 D: f$ R6 O& T' S0 Y7 N
' E4 E9 r/ M' P q$ U0 Y |5 rthe powercord goes into it. Can you see that?"
, B# E! \; y' O7 a7 q* c: V1 s* R3 G- }' u& _
那麼，你能不能看得到顯示器後面有一條電源線接在上面？ " y$ `/ y! p. o7 f+ {; k- r
5 K: P$ q2 ]! h+ g8 O"....Yes, I think so." % x* \6 V# m5 U9 I/ t3 m& Y
+ ^$ i" W6 r2 f5 V4 I
是，我想我看到了。 5 B- k; z& K& ]
" y7 F& U6 [5 W A$ a6 K: C"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
3 A% \7 T! k- i" r Q* A: f
, B) P. X5 y7 t, o2 I. n太棒了，沿著電線找下去，看它有沒有沒插在牆上？ - I! E& r0 @+ T5 D* H# u/ D
9 k- _+ C: j+ B: z"....Yes, it is."
& A! J& ? J1 e9 _9 |8 z" R5 p4 d/ [6 Z& Y' J) H3 C7 u) d
有啊!
# z" q8 C8 c2 s" R! k6 a" L9 I1 t, _2 H5 O5 r" r
"When you were behind the monitor, did you notice that there were
9 D6 Y' D g1 L) }- L) r, x `1 g- y1 C" y9 z
two cables plugged into the back of it, not just one?"
I" E5 R2 Q& V+ p: V, j6 B% \8 H* B! F5 a
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ , F' f' V1 s' V8 C1 p* p
$ z% b! o. D- m9 y* T) h
"No." " _& j8 j3 y/ u" Z+ m# z3 i6 d: [( v
# |5 d/ s: E& ?" \5 O沒有。 # m. r9 ]; `6 A# v9 \+ G
. `. f( r6 Q5 b7 Z+ V
"Well, there are. I need you to look back there again and find
3 @2 P1 K- `6 @/ ]8 N* w
3 j6 A' i# U- k: ctheother cable." " ^/ H8 @( a% ]* L0 T% P, h
* x2 }; u8 C9 d7 J; F' u
就是了，我要你再到顯示器後面去找另一條電線。 8 L2 d5 u' @; o7 M
2 a" Q( J- U$ }) i8 ]; D
"....Okay, here it is."
6 |0 i( _. G5 x" p, `! k2 Q
?, V$ e3 f6 s$ }3 tOK，找到了。 ) } V1 D5 v/ ?
, a8 E4 k K& V3 d( \$ w. ?"Follow it for me, and tell me if it's plugged securely into
7 w( A' p3 ~' O/ k: w
2 E% z j5 Z0 p1 {theback of your computer."
0 n6 r3 q0 `, W8 H o& w$ c
- v1 L% X' Z2 F5 P; C再替我找下去，告訴我它有沒有確實插好在電腦後面。 ; r! Q" K; e" B# Z& G
1 O& l' J) W& P2 P1 w8 E
"I can't reach."
) j2 @2 u2 r; p3 F$ l& b4 V* N! `1 }/ X9 j3 k5 o6 x x
我搆不到。
# A2 k: ^. Q& b1 Y
6 J0 f- J( q7 X% j/ w"Uh huh. Well, can you see if it is?"
. O" o0 t! _ t- q! d- V' U' p/ \4 t1 i( f' M. Z( _! v
嗯，那麼，你看得到嗎？ " i; o6 F5 L7 v$ @" p
3 O6 p( |* j- P& t2 E ["No."
* P$ l& G$ j3 W' q$ V/ [: L
/ `2 x/ R) c b4 @6 S看不到。 9 \- a: u% ^& x6 F8 \( C" F. Q
) B1 z- J2 S) ?5 z7 U"Even if you maybe put your knee on something and lean way over?" + t, Y) L; c% _+ _
, l1 F5 i% f$ {$ \- W. [6 ^1 S- x9 G
那麼拿個東西墊高，爬過去看一下？ : |! {, {- f. _1 L/ G
6 d( K' {/ _$ o7 k6 B5 t1 b( _
"Oh, it's not because I don't have the right angle - it's becauseit's dark."
- c, p+ V6 _2 D( P6 ~$ }1 }
* D1 i3 d3 `+ i1 N+ m: B喔，不是角度不好看不到，而是太暗了。
: s( q H. x& y$ O9 \( _" S p8 C: ]2 x3 }# _
"Dark?"
4 F/ Y$ v H' j- W/ s0 M. G3 H
( m2 E2 Q+ d8 v太暗？
+ T2 l5 v0 x- K [) Q% ?. W' U0 I/ u2 r% Y& R- [ o
"Yes - the office light is off, and the only light I have is . B* o4 U( k4 i$ P' |0 s1 d
' z+ R" q& I$ Tcomingfrom the window."
6 [$ x2 |5 b. s0 u$ G* d& o" h# b! z( A$ L" T
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
8 ]1 ^0 F) Q& v4 I L4 {% L8 h( T+ C1 h+ A8 y4 I
"Well, turn on the office light then." ! r: d' F9 Y% f/ a" a; T F
4 `: a+ B; w! Q' \5 T" j那麼把辨公室的電燈都打開啊。 0 [9 O/ o( Q% l# Q7 `1 f3 v
" F% A$ D. q/ v9 n- v: T( s4 h"I can't."
6 x& N$ I: ]& T! d- u& K4 I/ `# c$ h$ G+ J7 _
沒辦法。 4 N+ e# N) s! p5 W* ^
) U, k9 L* Q, F. T& S( C, |7 _
"No? Why not?" 8 c3 [/ p- C/ T5 V
3 U. I! v I+ C) j沒辨法？為什麼？ * A2 ^& t% k1 F# r/ [3 h
/ c/ {: P% r; ^6 h
"Because there's a power outage."
1 K7 C8 E' O2 I/ V. e7 f! G: k3 t
- L- I, f8 [! q+ h因為停電啊! . l* z6 S) g* O9 ?
2 l r4 s1 }% |- O9 R"A power...... A power outage? Aha! Okay, we've got it licked now.
8 i% _% C2 v5 A" v5 v( p% p/ J% t3 S X: x6 z
Do you still have the boxes and manuals and packing stuff
9 }' B* ]5 z6 J4 A8 O, q U
1 L9 f0 g2 n5 {7 Z6 M" p* S6 R4 Tyourcomputer came in?" , C- L+ n9 i0 U% ~" ]
+ u- ]" ^! o$ z% V6 s& {
停...停電？&#@!(& ，喔!OK，現在開始打包， 8 X# Q5 n4 u' u0 X7 Q# O8 g
7 |2 `& s0 D0 ^! z+ f電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
+ I$ e4 O/ q1 ~# {0 s3 u! ~9 x, h8 _- P
"Well, yes, I keep them in the closet." ) \0 }( d9 \- E( P: p. v5 C- E
4 x& z' S" e" \
嗯，是的，我已把它們收在櫃子裏。 ! O! ~+ v ^4 S( B! s. m' J
. C# B" ^, W& b0 {# u
"Good! Go get them, and unplug your system and pack it up justlike
K; D$ e4 i$ k- X+ Y" i4 S% \$ Q* v- H( e# C5 m: a3 c
it was when you got it. Then take it back to the store youbought it from."
8 q# z2 P" w6 h" `% w& s
/ ?9 I9 [7 H( o+ u; S" \+ z很好!去把它們拿出來，然後把電腦搬下來包裝好， * y6 K% R3 j% n; v0 q6 c/ R0 p
* Y3 B0 L9 n2 s0 i1 m就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 9 {* a7 u6 H* y2 R" v( ~/ @
! `" B7 ^( Z0 m
"Really? Is it that bad?"
# k# h* {4 n/ Z" G9 U9 A% g1 v4 V7 r' C G3 ]( C% ^( r9 a
真的嗎？是它壞掉了嗎？ : i8 Y; m7 ?7 |
" k2 {, r# E5 e" k( a) R5 |"Yes, I'm afraid it is." 0 C# D! b0 ~' P/ ?
7 E: o; `1 B* T5 n. {7 g
是的，恐怕是這樣了的。 : T5 ~- w: V. I3 u; W' o; c
+ h1 ~, V4 B5 q- p" w
"Well, all right then, I suppose. What do I tell them?"
( o- o9 V; l. a3 e( o/ x: k$ M1 K' M5 i' f0 e M
喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ * t4 v. ]# [& d4 G: I1 N, B0 C, T
% K3 x, ?' e1 j"Tell them you're too stupid to own a computer." 4 I# O, a4 n5 P8 {+ X$ }# M. A
( @5 e4 R% a) V- v4 h# d就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
