Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 6 }, ^8 d: O `4 m- _7 o! e
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"Ridge Hall computer assistant; may I help you?" * f2 z5 [3 w7 @0 |# B$ U, a# ]" U
8 r3 y9 ^8 B. g" m8 m ]Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." . ?* d% j& Y& F) I
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是的，我有WordPerfect的問題。
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"What sort of trouble?" U. P; V3 c: N4 d5 ^% I0 y8 Q
% B1 h b5 x# t0 Q" s, d' V您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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& a {# Q W. y5 l' u我剛剛自已在打字的時候，突然間所有的字都不見了。 2 ^9 u) x' B. u' e* k) g3 m- ?
) H3 C7 T3 U6 {7 v. g, g"Went away?"都不見了。 & ~% Z+ c3 u/ K X, E7 R2 N& O. G! J
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"They disappeared." , j% N2 s1 W% n1 A) T# H: @0 X
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它們都不見了。 8 F# f R. e% A
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"Hmm. So what does your screen look like now?" 8 y# ]: c/ V$ M1 {- T. Z! q! o
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嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。 1 c/ k& b( z: x* b @8 J
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"Nothing?"
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* }4 M- b8 C& ~$ _% P P& A+ h+ o沒有任何東西？
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 1 L( F+ D+ F5 ]0 M- @9 F4 p2 T
( @0 m# M2 r6 l& K. q" z"Are you still in WordPerfect, or did you get out?"
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3 R; Y/ \* L+ _$ i) H您是否還在操作WordPerfect，還是以經離開了。
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" ?' Y7 h, z% ^. C+ F t"How do I tell?" # Y; A' {0 g+ \ }2 @8 ^4 Y' C
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我要怎麼說明呢？
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"Can you see the C: prompt on the screen?" ) |+ c/ y/ {* Q3 ~/ w- D
- C. N, M% H7 o9 B2 k' {你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" ; F* w' {# A$ `1 m/ a$ M, t
0 o! q; I1 q3 y9 e/ Z' W什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ; N, k5 \9 L, U* V8 `. I( |
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"Never mind. Can you move the cursor around on the screen?" 9 _* \# {+ j0 ?+ \1 p! u( r9 e
/ P4 \+ J }% @# I* C: R1 Z不管它了，你可以看到游標在螢幕上嗎？
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5 l$ j! S4 ^" \; E0 r/ ]"There isn't any cursor; I told you, it won't accept anything Itype."
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- E7 X5 {' s2 M' z. V螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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. O& R7 P+ Y4 o9 a/ S7 p( w"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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什麼是顯示器？ 9 M1 o8 h9 w% f4 e; v2 z1 p
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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! X" [! a8 M- S7 ? u8 q就是那個看起像電視的螢幕，
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& k4 ~8 R: ^ r0 y" g有沒有一個小光點告訴你它是開著的？
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) F8 |, `) J6 [; b; D: wI don't know." + ^- ]. A ^) Y+ l# p$ A
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我不懂耶。 & g% {+ i. h6 k1 L! `' |
; E3 Q/ H y( R$ L- H# J8 L7 m"Well, then look on the back of the monitor and find where
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; @8 G0 u$ }( ?1 I2 k( nthe powercord goes into it. Can you see that?" 3 W0 H3 I5 @; k3 Z* H* g! c
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 6 P& s/ t; [; u1 R3 N
+ X M$ F0 d e8 q1 _- d9 l* U1 Q/ H"....Yes, I think so."
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4 d4 o0 X9 w0 v W4 A% F& z1 c2 a是，我想我看到了。
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2 w( O& s' K9 l, H"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ' R! u3 S0 J U. B
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"....Yes, it is."
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7 |0 F# ?5 T7 ~( J, `& ^有啊!
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9 X! Z( d1 N+ K5 ]6 T0 P' T' e"When you were behind the monitor, did you notice that there were 6 s, c3 ~0 o8 i
S3 ]& |3 V( ~: N+ Utwo cables plugged into the back of it, not just one?" n" X4 m/ n5 ^: h/ w S/ f) Y" ^
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 5 o H5 p/ c& a
$ d: ?9 Y& z6 C7 ~; ^5 ], u"No."
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沒有。 / P) A9 P! ~: z4 R
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"Well, there are. I need you to look back there again and find 5 H4 H( j+ E# k# \, @ h1 p
# |9 x& B8 A# q! o2 C7 Qtheother cable." 0 l) e+ q- `. X
' p$ I- @6 S% v Z就是了，我要你再到顯示器後面去找另一條電線。 . s$ M9 S& s5 d" P/ b- S$ P/ e
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"....Okay, here it is." ' \ B5 S; {: u* D& J
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OK，找到了。 8 _% o& t0 C5 u, T) f9 f
) g: E6 g8 Y0 h/ X"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." 1 x1 d- {& a6 u
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 / O. d% J- S8 m
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"I can't reach."
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我搆不到。 1 Z6 R8 K0 G( n! d' i; ~
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"Uh huh. Well, can you see if it is?" * ^" A7 U2 x( m; m0 o9 O
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嗯，那麼，你看得到嗎？ : y3 g; @' K, ^3 F P0 ]
) i3 N5 b# e' z$ v/ I; A"No."
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( ~# t$ t2 l: h' v% ~) \3 k3 l& u; U看不到。 . l% O' S- f* J3 _
$ W3 e4 H: @' t# z: C* B"Even if you maybe put your knee on something and lean way over?" 3 ?. y! n; [0 I6 L/ k. m
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 * F* F8 y8 B5 c$ S3 ]
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"Dark?"
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, {1 Z; c2 q$ M8 H& Y" X: L太暗？
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"Yes - the office light is off, and the only light I have is
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9 s' i) O3 W) O. mcomingfrom the window." ( A1 z) L* |, l1 ]. A/ \6 J$ {! n
$ H1 N# }5 K# ~/ U是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 . S f Z, _/ U/ R/ o
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 + m/ z* _ A+ a" K0 s. g
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"I can't."
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沒辦法。 ' u' j0 |! ?- F* l" A' B8 E
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"No? Why not?"
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9 w- J8 V1 H3 ~1 q沒辨法？為什麼？
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"Because there's a power outage." $ @* M( g5 f5 t. K
7 T! ^# v5 i' B5 p/ H6 a+ `$ f因為停電啊! % z' j* k) @9 Z6 l" \
7 k/ @7 Y: b8 f5 E) Q* W$ a, U"A power...... A power outage? Aha! Okay, we've got it licked now. 6 x) V( b) b0 y8 g2 n( a- x7 K
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Do you still have the boxes and manuals and packing stuff ' j4 t. r/ [8 D7 z* a
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yourcomputer came in?"
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. }) `* ~& q$ n! h' `停...停電？&#@!(& ，喔!OK，現在開始打包，
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; ^$ f' X$ ?! h電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." 7 N( M$ R. F0 C" u
0 e+ ? z* M% n' O! r1 ]嗯，是的，我已把它們收在櫃子裏。 ! M7 T% A4 m A/ [8 [7 G$ u$ \5 Q
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"Good! Go get them, and unplug your system and pack it up justlike
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4 r2 @# f9 P9 J: v, _it was when you got it. Then take it back to the store youbought it from." * [* J( b, W; f0 o
3 Z1 O- X# B7 b. t$ X很好!去把它們拿出來，然後把電腦搬下來包裝好， / Z: Q7 ^% z6 O/ Q
: Q6 I" ~+ ^1 z! P7 z" ]4 c就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 & U6 X" t! l$ B3 s! \2 H
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"Really? Is it that bad?" 4 t, N* l e" ^ t' ~
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真的嗎？是它壞掉了嗎？
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+ t- F/ V: F/ W2 ~( `"Yes, I'm afraid it is." 1 R% K. j3 M5 G- P/ P2 k
4 ]% |# G3 A# |8 _6 N9 P: \9 G, v是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" : T9 M: e, ~8 P, E' H
- h/ {! s; o1 Y9 p8 n- e. i4 ~6 p( R, j3 _喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ . B1 P8 R# _! Y* L% J% @$ C" \
, \ ^; r3 E1 {* @: V"Tell them you're too stupid to own a computer." ( g7 M" Y5 Z' s# c {
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
