Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
( r- C! l# d4 m9 Z$ }/ p* ? ^: y/ T8 X& |0 w; L4 c
"Ridge Hall computer assistant; may I help you?" * N3 a$ ]- S% v4 m# ]
% Q: q7 |4 ^3 w; r/ NRidge Hall 電腦公司你好!我可以為您服務嗎?
" v$ S! ]! T6 {/ x- N1 q# Z/ q9 o6 f% f! V6 ^: G; X
"Yes, well, I'm having trouble with WordPerfect." # ^! E4 Y2 `. c- t
4 t+ V$ _6 n$ \5 y7 O) j4 m. ]是的，我有WordPerfect的問題。
1 Z7 H. `! R( ]) ~( |5 Q& X& \3 R4 u2 Q/ x# R
"What sort of trouble?"
$ q5 x5 m3 ? t1 b7 D# N$ |# o- G, } E& ?' X
您有什麼問題呢 ?
9 }" C% o5 h* L) f( H
* p' @# {4 \- x+ r"Well, I was just typing along, and all of a sudden the words wentaway."
) _: x4 Y$ e) d H
" ]) X6 A0 R4 |9 x1 v% s我剛剛自已在打字的時候，突然間所有的字都不見了。
$ v. \0 W. M" h, z! s! ^' i8 d' l* t; N" M I7 h; y
"Went away?"都不見了。
2 V! {& o! B3 `% D& J6 z
' k( g3 C+ b) {8 ~4 Y"They disappeared."
- b' D+ b( r* A0 P6 {: e+ H
' ?; [- R" U: Y* p% f+ h它們都不見了。
0 e2 @( @3 H& l. }2 `$ i1 q; c7 C! `) U) x1 i) n3 i [. e& {* ^! x
"Hmm. So what does your screen look like now?" 6 d: \) p3 P8 y" @. T) u
; d) Z7 d0 l! d! |, t; z嗯，現在你的螢幕看到什麼東西？ ! y `* X* m* e- \3 }2 E- k7 e5 R
2 m8 Y1 E% Y/ x. _5 `
"Nothing." ! s; ~1 b4 T9 p$ E) O; B5 _
( a* l9 a: F, H8 }1 P- P3 m
沒有任何東西。 . d4 Z, r$ h/ ~5 K% I0 u
1 B8 l+ F* \) z! d5 {! n3 y
"Nothing?"
+ |$ d& V0 ?' W0 U) X
2 A4 G/ X' m2 Q沒有任何東西？
5 u/ j1 e9 I- Z2 {/ |8 b
: m6 N) @( y4 q' [5 B" ` o; u"It's blank; it won't accept anything when I type." ! U, w; k, U' u/ S9 g% Z3 X' e
* A1 b: p8 H' E7 O+ D
螢幕是全黑的，我打的字它都沒反應。
- ^% d: Y! d7 U' r' }, B( k( d- @6 q+ Z R7 _; @1 U5 k
"Are you still in WordPerfect, or did you get out?"
- f4 n7 p2 B& B* }8 c9 G3 t) N3 n
' [/ B/ n; f0 i8 D3 i您是否還在操作WordPerfect，還是以經離開了。
( v' U. I) |5 {- A5 C
/ x4 t0 R1 k) Z) T T' f( X! u$ l7 y"How do I tell?"
9 {, n! q7 E5 K0 v% V
& j( R. k" F1 W4 r9 ^我要怎麼說明呢？ ; |3 O4 i4 L2 }( g6 p3 a
1 ~' {; D4 G1 }$ l+ C5 H$ Y; m
"Can you see the C: prompt on the screen?" 9 C6 ?8 C4 @9 G8 q% U
( V, s: Q6 r* |+ I8 t# ~( B你可以在螢幕上看到 C: 的提示符號嗎？
& i) G& J8 ^3 S# X$ G1 S" s" i# s2 [/ t1 }
"What's a sea-prompt?" - Z3 j i5 B7 r. e+ C! m
( D! @. l& x: ?
什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 6 `$ f8 _7 E! r4 u9 |+ ^
& K+ Q9 I, |. @2 C; h2 ^0 Z6 D
"Never mind. Can you move the cursor around on the screen?" 6 w+ Y; B# ^1 _
4 L$ l9 {* Y7 x3 j7 p) [不管它了，你可以看到游標在螢幕上嗎？
/ P: ~) e% d2 D' X1 M! ~' N$ C* c' T& H' _: s% p3 `; i8 n. W
"There isn't any cursor; I told you, it won't accept anything Itype."
% f; d; |' M% e. u8 C' }% E5 Z/ ]( c
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
+ G/ ^, ^7 ~, N2 s1 Y V+ X2 _2 ]7 o8 d
"Does your monitor have a power indicator?"
8 Y a; f3 U. k) E9 c" U j( q' u3 r, u4 J. Z7 T
顯示器上的電源指示燈有沒有亮？
. X: C( {) U* k: O; T/ `. C, f+ ~$ N
"What's a monitor?" ( w1 q, i0 |$ I# Z, {6 a$ R r7 ?
! \+ H; Q. G- e, P! H什麼是顯示器？
" C# `% ?9 L: r( v+ Z
) Q) C% c, V8 E"It's the thing with the screen on it that looks like a TV.
9 ~2 {. B0 p- v# s; k+ ^; _
& Z A, l5 n6 L- r' |2 [! XDoes ithave a little light that tells you when it's on?" ; Q3 j: G& K4 J$ F p
, j' s0 B! ?' n
就是那個看起像電視的螢幕，
: V+ J0 }3 o5 U' L) C( B+ z% w/ O& g' x6 D) K' L9 j5 q! s4 ^- j d
有沒有一個小光點告訴你它是開著的？ 3 K" I8 p0 G0 P* f
3 L. W4 v M4 z8 C- [I don't know." 5 @, L% w& y0 G# Q! l
' ~4 J: Y# P4 F) U8 L
我不懂耶。
, Q/ K3 h9 {& U* H! y4 v% F% y9 l6 l, a0 H+ w
"Well, then look on the back of the monitor and find where
$ Z8 ~4 f r% ~9 [7 `9 n$ V, h) |) A2 y
the powercord goes into it. Can you see that?"
2 S7 G8 H& `* m9 I6 u6 I) n+ r w( e. V4 l# i1 R2 [
那麼，你能不能看得到顯示器後面有一條電源線接在上面？ * `) E# R" A6 Q7 u( T
$ R r+ q' K5 c& s9 {8 r& c0 v
"....Yes, I think so."
$ Z* L) W9 ?3 Y; u4 c1 R- W4 t* \! s! T
- ]$ ~- i/ g% U! e* l是，我想我看到了。
( W" @; G; P4 y- m
; K8 [& O* I+ w1 c7 t9 d"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 7 F5 X, G; a2 `: U* l. k- M9 _
3 G5 f% R% i6 v8 {9 w. O/ J
太棒了，沿著電線找下去，看它有沒有沒插在牆上？
( Q7 l" Q7 q3 b6 e
7 D. z1 r' F c0 s3 @8 j! w"....Yes, it is."
! A# a! ^5 d, O/ H
9 {8 R* V2 K7 P5 c有啊!
, b5 q W1 u9 h$ h7 @) y" h& ~7 j3 z1 r0 U/ Z' [! ]% Z+ E; W
"When you were behind the monitor, did you notice that there were
( X- h, y3 A/ F" {" M3 V0 n1 ~: |, d" r
two cables plugged into the back of it, not just one?"
* u. M; Y( [& }; F+ \( W8 E1 A/ z( I& W2 C6 g n+ G2 w) P2 W* P
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
2 B+ H+ a1 @( C; P2 y' ^7 S" H) h: A# o, F
"No." 4 w! d0 f0 z) x2 R9 r
, Z3 I5 G; Z; m6 R
沒有。
9 `' z7 j: t5 u
" j4 y5 N( \. j! l& q4 i' ^ F"Well, there are. I need you to look back there again and find
, Q* y9 W* E8 \% [. J M2 Z! ]: n: ^: G2 Z% e) l8 w! v
theother cable."
Q' K) q4 C% |$ w+ y; N
. Z- b- A0 |. l0 ^% [就是了，我要你再到顯示器後面去找另一條電線。
8 K; R% z Q1 r1 g% d, \
! |; j2 c0 R! c"....Okay, here it is."
' H% @) y' H5 h8 L6 G; e; M, m, {. ~6 j- a- }
OK，找到了。
7 B9 E- f) ?1 B* C& y. q! X
5 V3 x7 M1 A- ["Follow it for me, and tell me if it's plugged securely into
4 U. K! N, ^0 r4 P: r5 X
A# h. y/ p. Z8 Ntheback of your computer." 6 i# H3 }3 [. ]4 M; l- i- ]9 I" F/ D
0 Y6 f/ y$ r! D# W% T' ?& \- S- y
再替我找下去，告訴我它有沒有確實插好在電腦後面。
* P8 G5 I- ]# n) V' i+ `3 ]; Y% O2 s7 Z9 F, i9 t4 C
"I can't reach."
\4 D$ X& _5 p3 G4 A2 M9 D! w4 b2 g' i. d& i; J9 A4 X2 _
我搆不到。
) a- M: U+ [+ V% e6 U0 j$ n
* r+ Z5 ^# {+ h( e5 v$ F"Uh huh. Well, can you see if it is?"
4 f# Q6 V' ]8 I; J; L# P3 Y' g8 J' }& B1 J9 X& @6 }
嗯，那麼，你看得到嗎？ / i( i3 S" b) h( P
: t8 K, H; {& R$ [, R: R& c2 k S+ L
"No." , X( m& n5 p$ I4 W6 e C" X
) C/ L1 r: @3 \看不到。
, m$ \( L2 ^, d+ z; U. w% k. K) ]; L
9 i# W0 `/ [# {: J, t# c"Even if you maybe put your knee on something and lean way over?"
0 q" N$ Y/ M+ e2 x
5 O% L9 r" k& Q" `$ R$ y那麼拿個東西墊高，爬過去看一下？
9 w7 `( U# w" ]/ F5 F8 T
' Z2 d" U$ u0 |1 x M"Oh, it's not because I don't have the right angle - it's becauseit's dark."
" r9 s5 L) g/ A3 c7 I
0 p* I9 q2 R$ a# k. H+ l M2 _喔，不是角度不好看不到，而是太暗了。 0 M$ n" D' X8 S" q1 v
# A, |- M& o+ \* e( b1 g9 l"Dark?" ( D& c1 D6 N2 |1 R
' J" j" H7 N3 {7 c6 |6 B4 L
太暗？
3 V# d7 e5 u9 J4 h5 }/ j# q* G; c7 t! a2 b! V8 @; Y
"Yes - the office light is off, and the only light I have is
3 V8 Z5 ]4 l$ [, B9 Z
8 t4 l. m# B, i: _$ Qcomingfrom the window." 9 b1 \1 {& c3 y4 @* U% J' @" Y
( q7 w" q9 Z# o [- _
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
( s4 Z+ Q/ ?) E
9 X( n+ p! G0 t. |5 q"Well, turn on the office light then."
( y6 E! K7 F9 T- G
S1 o4 H. `( W& G( U那麼把辨公室的電燈都打開啊。
8 p" B2 }, i8 C3 \: i% n, c- n- v/ ~2 Y
"I can't." & O! Q% o3 [. a# o
1 i6 ^/ X* P/ E' @5 X
沒辦法。
4 R9 O3 C( d/ s- F8 |" N% D, a0 K% j
0 o, E* a6 S6 P$ T"No? Why not?" ; \, ~0 J6 f6 i. |5 K; c" r) k- Q% R% `
, i* E* F$ |( K; i5 x7 _
沒辨法？為什麼？ " d$ |& a) W$ X# G, c; d$ @
7 P& d6 a% Z4 `: @) n. T+ E+ e"Because there's a power outage."
5 n0 g9 Q! Q+ Z6 v$ W, Y5 L6 { ]& Q( c- L$ T! G
因為停電啊!
* V# ^! S) h, {0 B% m) N$ A9 O! f! ?* o1 @
"A power...... A power outage? Aha! Okay, we've got it licked now. ! }1 Q- s4 m/ s. B4 Y
, | c" l; i6 p. L& fDo you still have the boxes and manuals and packing stuff
9 Z8 i1 e, p) k& |9 @* _2 W3 x1 m/ V8 {
yourcomputer came in?"
2 Y2 b4 w H5 L) g, Y% B |
9 a1 k4 `& g3 @: u* U* W1 p停...停電？&#@!(& ，喔!OK，現在開始打包， * R6 i/ ]( c1 B4 {% r
. H2 }7 \9 X( Z2 j ~電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 8 y) h4 d& q1 o7 P: [
* X! q7 V) V8 L+ d"Well, yes, I keep them in the closet." 1 Z. ]$ w5 S! A* W
4 t1 h) H i4 }- [2 w嗯，是的，我已把它們收在櫃子裏。 . |5 q& h6 d8 x9 ^4 d& k* u! O7 s" X
3 E; m! s9 p3 @ v: W* p( A"Good! Go get them, and unplug your system and pack it up justlike " Y2 L% B2 a. z1 k
& t; d1 Q: y" y" n8 _
it was when you got it. Then take it back to the store youbought it from." , r, W5 f1 R E/ i/ ~
6 J6 K' q% h5 Y4 ~8 l2 R4 ^& F- n, |
很好!去把它們拿出來，然後把電腦搬下來包裝好，
h& I( E& e: F% R/ s* ?. s- g: J( @
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
5 C; [8 R1 l5 ]/ d3 S: z1 b. K" \' Y8 _0 V( c8 ^! t* ?
"Really? Is it that bad?"
$ x7 B* _4 w0 i: w: G) i3 ^
/ b# @) ~% x! e/ h E0 |+ o. b+ Z真的嗎？是它壞掉了嗎？
! |! S! h0 V# K, z( |( Q( w9 S; _' T+ j9 \2 G6 p! q0 l
"Yes, I'm afraid it is."
! G/ @. `7 C3 |- {' V. _4 }3 a, ~1 V9 a9 T
是的，恐怕是這樣了的。 : U$ _* M2 c1 F. |
G3 z, L$ @2 X6 L; h: W8 _" N"Well, all right then, I suppose. What do I tell them?" 1 A8 k& L4 y* f6 L
7 K! z9 [0 X9 p. n
喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ , y% m( R6 Q6 ^* \: p, f4 d- r0 M9 W
( G7 C( x3 q: E y' S
"Tell them you're too stupid to own a computer." 3 p( Q! e, ~* U% J
0 F& q2 u, C/ w: F8 k
就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
