Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 , z4 W2 i3 L' v( A1 H; t
3 @+ j. @3 u G# A"Ridge Hall computer assistant; may I help you?" * W) {* k2 n$ V/ t+ h! t! H5 ^
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Ridge Hall 電腦公司你好!我可以為您服務嗎? # g/ @. r( I* s) \
" n7 F0 R) k0 w/ P0 _% c& x# ^"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。 7 _. G/ k- [: u
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"What sort of trouble?"
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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7 D3 u' d0 n5 {' G我剛剛自已在打字的時候，突然間所有的字都不見了。
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. ]" W E! _) U6 j& f3 J"Went away?"都不見了。 ! l( b! V! _! |/ u7 e
2 b+ c2 O& M8 |) g9 Q7 s"They disappeared." 4 C5 v* A7 U) i5 l/ k
" P: `/ Y3 u9 Z+ ~它們都不見了。 0 {4 d( {" G2 H! F; `8 d
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"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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0 {" K7 i% K* M5 u3 {$ Z" c"Nothing." 5 k1 o/ u" G8 f
' A7 g5 U) ]# v沒有任何東西。
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- f6 |# X# G q9 @" _"Nothing?" 7 O" h9 B0 W; z; Y
8 w v1 l- }" C) r沒有任何東西？ ' Q' l3 q& u6 f! }. B) u3 L
( m% t! ~+ u8 P$ ~) @"It's blank; it won't accept anything when I type."
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4 V3 f( v2 a, e# j7 R! p8 U( L螢幕是全黑的，我打的字它都沒反應。 $ W. q+ l& ~% f
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"Are you still in WordPerfect, or did you get out?" 3 b$ B! t2 ~( J! P9 o% L. g, R0 Y8 C
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您是否還在操作WordPerfect，還是以經離開了。
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) ]# {* o7 e8 G0 [; t( A& q3 {- e"How do I tell?" 3 ]% \- Q* d$ R& Z7 d* G
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我要怎麼說明呢？ % J( t- I' ?* [3 U
1 `$ Y" |2 O8 \/ {: R. M"Can you see the C: prompt on the screen?" # F) k& V: c9 ^+ P2 W0 z8 x
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你可以在螢幕上看到 C: 的提示符號嗎？ j+ ]7 b* f+ c5 K- J: `
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"What's a sea-prompt?"
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, z3 s& {/ h$ G. x9 J1 q2 h什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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. s9 E$ a& r1 i [不管它了，你可以看到游標在螢幕上嗎？ 3 T: ?0 f0 z5 T$ N1 J( Z
( l8 k& G2 Y: o: g' t$ a"There isn't any cursor; I told you, it won't accept anything Itype." ) E, V& ~6 h& t. A# F
; ?4 p& Y* R! q0 o" E* @6 K$ w) a螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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: V) r: j; S7 I"Does your monitor have a power indicator?"
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3 G6 W, u+ e- L9 W$ w* C顯示器上的電源指示燈有沒有亮？ 9 @2 j, Y3 g, V) X2 p( s
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"What's a monitor?"
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什麼是顯示器？ , I# C' n5 F1 g; x4 a
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"It's the thing with the screen on it that looks like a TV. , c/ f8 Q, t1 n% |5 S6 G, _
- @& K* t, d$ f) x U& y- p+ QDoes ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， / q+ m3 y/ d( X6 J0 P9 h
! U: X& O4 N b有沒有一個小光點告訴你它是開著的？ ' v' l! d% v8 y9 p7 e
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I don't know." 4 J# L% Q) t" ~% r* l2 y+ |8 e
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我不懂耶。 4 I7 T' s4 C, _# j2 r0 Z& l
1 C! F; F( g7 {3 `"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" ) \6 }+ T' m2 m; q
( g# d+ u/ M& R/ P那麼，你能不能看得到顯示器後面有一條電源線接在上面？ * R& S( A3 f8 k4 b1 f
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"....Yes, I think so."
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7 y O7 b* U) m6 q% C是，我想我看到了。 . g6 N7 o. C2 } k/ Y
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." " R: v/ k3 Q! {# h, `
' ^4 R* ^5 z @; w太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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8 y4 b$ P# j5 z* G"....Yes, it is."
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有啊! : E+ C# T7 r! B% z# {9 m" b
. e& x* I. _) Y+ p"When you were behind the monitor, did you notice that there were
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1 h3 t, v% C" T) |9 ?3 ltwo cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." 6 n6 E: J+ \ C! J
' M% Z( x. T. q/ g. R沒有。 - m) U6 z. I2 h! f1 R4 }' g
( J; H! l& y% F4 n( M"Well, there are. I need you to look back there again and find * y: J& ^% C, @# L" A: p2 m+ C. Z
( \" M' `7 {" q. D0 z% Stheother cable."
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$ P, r# v' Q: i4 F( U& K就是了，我要你再到顯示器後面去找另一條電線。 . x) t% o: X; m7 p, ]" p
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"....Okay, here it is." & W3 I# I/ \4 {* p$ ^: M% w* J2 y. E
# z! P' C8 o' | ^: m1 X9 R9 rOK，找到了。 9 f' h8 \9 I; W$ h' Y5 q7 @$ r! I# L
- v! n( P3 Y- a \0 o"Follow it for me, and tell me if it's plugged securely into / Q) |7 d/ j7 ^1 W
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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. ~# i% U$ D2 A+ \0 J我搆不到。 % q/ b, c+ ~0 Z$ H3 J1 N5 q
3 V1 e2 `/ I8 I A: z"Uh huh. Well, can you see if it is?"
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Q, Z @% u: G+ }4 p# }+ v, i/ [嗯，那麼，你看得到嗎？
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5 G& V/ R/ V- C. w- @"No." 7 a% [; S1 \4 Z( h4 L$ J$ D
6 I* Q9 \7 b- _, t3 P3 W看不到。 ' t. H8 a6 _9 q C- ^* R/ _
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"Even if you maybe put your knee on something and lean way over?"
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; i- m3 C! x6 f; L那麼拿個東西墊高，爬過去看一下？
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& v# j5 I& v* h( q"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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/ k" _$ e3 k0 q6 T喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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太暗？
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"Yes - the office light is off, and the only light I have is , B! E5 {; B+ W, B
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comingfrom the window." : ^$ T# s2 y n6 `$ W$ H8 {; u
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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8 K ~5 I \! p; H5 W- L"Well, turn on the office light then." 8 u: l( i- u' y8 I/ n- I
r n3 J" c6 l4 v+ a7 b那麼把辨公室的電燈都打開啊。
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"I can't." 5 M" M) H' K4 G- R# z0 ]
1 G; ?& D& G0 {, K5 }0 X沒辦法。 1 q, ]* A/ p9 o) R9 ] H( C9 Z' e! y& `
/ h% K* N' h; A# D"No? Why not?"
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沒辨法？為什麼？
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"Because there's a power outage."
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' E* t& R ` g8 o) @" M1 U因為停電啊!
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; y/ U @; v8 g"A power...... A power outage? Aha! Okay, we've got it licked now. * \8 `+ B0 ~. [& j7 d- e
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Do you still have the boxes and manuals and packing stuff 5 R0 \' C$ v$ O" n- y4 M
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yourcomputer came in?"
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, _! B( E& j4 Y, J U" {* a停...停電？&#@!(& ，喔!OK，現在開始打包， ( s( e5 y8 J8 J
; d3 L0 \, ?* T+ X( w電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." 1 N. K% s9 w# x; Q. J
; c4 V K9 E. p5 K4 _- o) m- W很好!去把它們拿出來，然後把電腦搬下來包裝好， " Y" q$ C) z5 M* B4 r% L
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 & ~$ @4 A# ?, T2 L
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"Really? Is it that bad?" , ^6 i# d1 ?; p0 u( N
" S" p, S( q$ h8 ^真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." , g6 d2 ^1 k4 X
4 t! U2 I D- r) X! I5 j& {是的，恐怕是這樣了的。
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4 o) Y# [3 b ^# B% r5 g"Well, all right then, I suppose. What do I tell them?"
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2 I, \5 Y) ?; {+ o. |7 ]喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 9 z& G) F- T* ~
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"Tell them you're too stupid to own a computer."
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& f0 c8 ~3 O$ D5 Q* N6 y就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
