Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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9 {! J9 x' w! i3 W"Ridge Hall computer assistant; may I help you?" ) S4 [% F5 z9 b+ K8 Y* [
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." . p8 C1 @" D. M3 P* f
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是的，我有WordPerfect的問題。
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6 [# m/ {( v1 |3 ^3 B"What sort of trouble?"
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您有什麼問題呢 ? ( V( Q" u- Q1 q" _
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 6 r8 S- i }. E9 \ e
5 k% h+ X. c0 w s"Went away?"都不見了。
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* h: I8 U7 J, x( Q1 h"They disappeared."
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+ o7 Z2 \7 n' R0 y它們都不見了。 # f3 H- O" \) A+ Y5 d
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"Hmm. So what does your screen look like now?" 2 F2 m6 U! L1 ?2 [! {3 B6 Z
4 d" c/ Z- f& R! X嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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2 z9 p1 p0 i, _2 f' q6 ^' v- s( Q* ~沒有任何東西。 ! U( f& j. _* Q! I4 J: c4 [/ F
* v3 @( W3 [' i& o"Nothing?"
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沒有任何東西？ ) ^+ N) b4 A- c7 W6 X
: c( E* ^; y& C" L) l"It's blank; it won't accept anything when I type." ! m& O' w: F. Q9 v h+ B- `
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螢幕是全黑的，我打的字它都沒反應。
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$ i3 L+ O* R. y8 V: H"Are you still in WordPerfect, or did you get out?" 4 M ~# s# ]/ l* u
- y* m0 ~' K8 W您是否還在操作WordPerfect，還是以經離開了。 ) Q; I% X5 n% \9 Q
2 h/ {8 a& E- \5 O/ C1 u"How do I tell?"
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我要怎麼說明呢？
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3 T, N+ m+ J! `" B* J8 W"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？ : v3 f7 d! G& L {6 O7 ~
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"What's a sea-prompt?" 6 V$ \, j0 O# A, s @( w7 n" j
& m; Y" i% M) d* ~8 E什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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0 J8 }: Q$ q5 K9 A3 P, b: \, p"Never mind. Can you move the cursor around on the screen?"
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8 B3 E: ~' v& C) h: }9 ~不管它了，你可以看到游標在螢幕上嗎？ ! m1 A) D8 a+ Z( l" s
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"There isn't any cursor; I told you, it won't accept anything Itype."
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) n4 l+ a+ X$ `% t" R% p- Y# l螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 $ o7 f! ]8 C4 B5 H) }
3 m2 K3 P" W* T6 j"Does your monitor have a power indicator?" 2 L7 H! n+ |0 M' e) N' \* n0 Q
( K& c6 H$ ?+ W4 r; y$ l" i* c7 J顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" 4 J/ z( e k8 B
# p" C+ L0 J& u/ a什麼是顯示器？ & a9 a4 O2 q' y$ V s; g v8 q: O
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"It's the thing with the screen on it that looks like a TV. , C7 h& ^/ d, [( @2 D
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ 5 y" X0 r* l/ U1 g4 W
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I don't know." / V" [. c& l( s! t1 B
: p8 }+ R7 a! c5 c我不懂耶。 ) E# i' O: v/ J7 a) f- D9 o# g- ^( ?- q( B
6 R/ Q0 [0 R# Z2 A6 w7 W"Well, then look on the back of the monitor and find where * {6 y- _4 W+ K: U. _" m
% @+ a7 b& g# Cthe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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j5 P3 F: w% H9 S/ F* m"....Yes, I think so." . X: A; M& N. q z2 N
1 n( o D# n) c& i3 z是，我想我看到了。 # Y, K' T7 W4 J/ [/ Q7 B6 W$ G
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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& N* M+ A" w: W! \! k1 {8 n太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is."
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有啊! + c5 d" a: J1 M$ |3 C
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"When you were behind the monitor, did you notice that there were 3 J, E' l& ]; g( f) b1 \0 L9 p
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two cables plugged into the back of it, not just one?" ; S! z) T7 G* G- X5 c; V
2 i: [( s5 |8 a6 ]你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ & w8 b) q1 |0 @( m
/ w$ j! k$ G% L; D: H! X% E"No."
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% \5 [+ A% W3 P沒有。
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"Well, there are. I need you to look back there again and find d3 U4 P, |; c& p
7 L5 H+ A0 B/ c4 Q; I+ ^theother cable."
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% D* e1 V* G3 A' U f就是了，我要你再到顯示器後面去找另一條電線。 / f+ T$ ?3 L% Y
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"....Okay, here it is."
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OK，找到了。 7 F$ X8 x7 H7 c* h$ \* R; V
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"Follow it for me, and tell me if it's plugged securely into
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( i6 S5 A/ Z, I; f* M ?( H3 otheback of your computer." @5 \' l6 ^. u/ g- i
' V" r/ Y: `3 v& C6 i再替我找下去，告訴我它有沒有確實插好在電腦後面。
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+ G9 d5 B5 H3 b"I can't reach."
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我搆不到。 4 w6 v0 V! K. k, @6 m
* E+ n% K2 x. M! d8 L: G: E$ T/ c, g" T"Uh huh. Well, can you see if it is?" , B' o4 i) F( ?- p& U
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嗯，那麼，你看得到嗎？
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"No." 1 ~- \2 g5 Z' L% f1 E: t
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看不到。 7 C# S1 U+ v3 T5 a5 K" f- ]/ q3 @
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"Even if you maybe put your knee on something and lean way over?" 7 n T2 c1 B- E% ]& I7 d
5 ~% n/ b m* B) [0 q! x; x那麼拿個東西墊高，爬過去看一下？
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5 Q9 ^1 w7 b7 N"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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6 D3 Z, c: B: l# m"Dark?" " H3 H% @) W2 R" F5 Z
- z6 p+ c/ Q; j( p/ v L; P太暗？ 5 q/ l5 o6 P$ w. C- i9 A& v7 @
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." : y* S6 V6 z* e& I# H* w
" s; g5 l' ^# F4 }. x p是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ; a3 Y& h; T+ S# f8 W
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"Well, turn on the office light then." . Z& _. G/ C/ z/ ~" p6 X; @
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那麼把辨公室的電燈都打開啊。 : q. Z0 X- c/ o+ d5 C
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"I can't."
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5 @9 U4 O/ W; K6 }. I' Q沒辦法。
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9 ~) ?7 K$ y% N3 Q# e7 N"No? Why not?"
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沒辨法？為什麼？
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"Because there's a power outage." # K# `! Z/ ^" v' H
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因為停電啊!
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2 c3 }* o: _: l2 C5 N8 P% O2 _"A power...... A power outage? Aha! Okay, we've got it licked now. . E5 u( g$ ^( ~ E
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Do you still have the boxes and manuals and packing stuff , b* v% I& h( n. R
0 Q% A0 b: B0 b9 D) B' Zyourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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# }% v1 `5 \( S3 |' j" b& Q9 d5 |* v電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ * ~- m0 `8 \2 Z7 f, R
4 i' o: X& J/ }"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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0 E5 g; s0 h2 N4 M"Good! Go get them, and unplug your system and pack it up justlike / }0 X5 ~; f; I5 M$ c. }# s3 G5 F
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it was when you got it. Then take it back to the store youbought it from." 5 g8 v, K. z4 I4 z
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" / q* ], F/ h# h$ I- c# D" X$ o
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真的嗎？是它壞掉了嗎？ 8 b$ W0 h2 `$ M% T$ k1 S
! e0 ^6 F2 f: [2 M+ E, s2 P2 V7 v"Yes, I'm afraid it is."
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9 m7 o7 n9 N: F' \9 c& i是的，恐怕是這樣了的。 ; N! W$ [# z' D3 c, S E
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"Well, all right then, I suppose. What do I tell them?"
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" r' D( B( r) _喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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# J4 Y( y/ H/ A6 w9 I% T, H"Tell them you're too stupid to own a computer." 9 a |% J) j/ y4 j0 x5 A2 F
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
