Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 $ D& l5 O: y( J5 |* Z8 n5 X4 o
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"Ridge Hall computer assistant; may I help you?" 9 {% ]2 s& ^3 u) J" f( S* {" F
& H1 x' v3 |9 n; t) N+ MRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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"What sort of trouble?"
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' S- Y4 G( A* J! N3 a您有什麼問題呢 ? ; F- V3 G9 J. Y. Y- {
$ ^, Q, V5 t+ }; ~6 b8 V5 ~& d4 }4 n"Well, I was just typing along, and all of a sudden the words wentaway." 9 U( a- G$ f) G9 h& q$ L& o
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我剛剛自已在打字的時候，突然間所有的字都不見了。 ' t, p0 h: ]4 m% `) [
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"Went away?"都不見了。 # o) ]7 p0 j+ t1 O+ A
: @6 u$ u7 Y$ x& `5 F"They disappeared." 5 i4 N) M, w: Z6 j) Y! f
+ z/ \! ~7 ?) _它們都不見了。
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, _6 j* c B( e0 _"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ 8 c9 s7 n- G8 H# ~9 w: R/ l
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"Nothing." $ V# f" D1 i9 i% o" g! Z# j
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沒有任何東西。
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"Nothing?"
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* {2 _9 V( s+ M$ V沒有任何東西？
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- Y, k" w* i0 }( \3 I"It's blank; it won't accept anything when I type."
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$ m$ o: Q) n- o4 \2 l螢幕是全黑的，我打的字它都沒反應。
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4 \% n- \) A5 s# a"Are you still in WordPerfect, or did you get out?"
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1 H" I9 z1 H- b您是否還在操作WordPerfect，還是以經離開了。 3 k/ P2 ` f* G4 g( F' h' M/ F$ a" J- u
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"How do I tell?" : A$ x4 J- U9 c" q! l% l4 I
% y3 Y; K! l/ ^' O1 m) |; m我要怎麼說明呢？
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+ \4 S( P' o1 W& P: _0 Q$ l"Can you see the C: prompt on the screen?"
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% D; _$ a. ?/ p& q你可以在螢幕上看到 C: 的提示符號嗎？ - H$ P8 Q3 Z9 c& E6 N
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"What's a sea-prompt?" 6 g- w: |! \/ c1 A* o
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 0 r( S" K! \. C2 `* B" G) h
4 L8 n$ Z# K3 p* U5 F6 I D! ]"Never mind. Can you move the cursor around on the screen?" $ o+ k. z- R. O/ N
" |: h9 L n, f; `. T# z不管它了，你可以看到游標在螢幕上嗎？
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( ~4 ?, v' v/ N( X b' d"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?" 6 a `& i; Q# r* V
# F/ F; x5 b( }# d6 W7 p顯示器上的電源指示燈有沒有亮？
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6 E {" l% c/ z8 e2 k"What's a monitor?"
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2 b* u# ], u$ H+ q; `/ T2 N/ I什麼是顯示器？
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6 C3 l% T l+ s; _% r' e. D# r"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" + l0 [/ b2 T/ j* v3 @
; F- f: i- X: m+ A0 @就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ 9 C1 u" M+ X/ i/ n0 D6 ]& D1 W$ N
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I don't know."
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我不懂耶。 * ~( b2 u$ g, z. y
/ J, N& ]3 E7 o3 G"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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3 v3 W5 j1 J1 ]& M6 s% a那麼，你能不能看得到顯示器後面有一條電源線接在上面？ / ]) `; ^3 M) p4 T6 V. a
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"....Yes, I think so." & h; v5 _" Q7 m8 x- d4 \' |
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是，我想我看到了。 : E. j# C0 l( i: ~. Q$ N+ @' x! m
2 X$ v G6 f5 t1 |9 u+ e# j5 @"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 8 A% U/ C$ w, F1 T" b
, T: o( s X. q- Z9 H太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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' C/ r6 Y! S( ~"....Yes, it is."
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8 E1 |0 Z% F4 ?$ e. p有啊! % R6 W% J% w8 l. {: j3 G) J
+ ~7 e% @4 u% M; V7 F# J1 T9 t. M"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ / V4 H4 t% s0 ?# Q2 h
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"No." ' D3 F, [7 _" E
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沒有。 , Y' v7 n, |3 Z, E5 [$ w- Z0 w# l
' s# z* h, ^+ H3 k"Well, there are. I need you to look back there again and find
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theother cable." ; I S; \' x% ^2 S
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就是了，我要你再到顯示器後面去找另一條電線。
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1 N' B$ b( H5 g8 W1 l"....Okay, here it is." * r3 B( v* m8 c; @. O+ P' \
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OK，找到了。 * h$ n) V) F" g/ k+ y
0 l" i% b! a' E. D6 a, w"Follow it for me, and tell me if it's plugged securely into 9 {0 }" M, C& ]8 N6 X6 V. C
4 f6 V* g- F* F9 W3 L3 Y3 htheback of your computer." + A2 b) G" \/ z# G+ c/ ]
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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& w& W- I8 f9 k: H"I can't reach." 1 C( X! [! N \4 @
7 t' ]3 `, |% B! u: x我搆不到。
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) m6 @2 I5 W# o# n7 J% f"Uh huh. Well, can you see if it is?" " L6 V8 F5 o* e' V
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嗯，那麼，你看得到嗎？
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; J9 v1 c. q0 n% P# Z) _- M% O"No."
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看不到。
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"Even if you maybe put your knee on something and lean way over?" * z$ Y4 }3 X6 ?
% i' u, ]) t" U* X那麼拿個東西墊高，爬過去看一下？ ) n( L/ g" F' v. W/ j/ d1 w
6 w6 H. N5 c" T& T, N3 j' a8 E"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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4 m% K( S. b& Q4 M2 c$ |喔，不是角度不好看不到，而是太暗了。 ' Z& v/ d" E5 ]+ s2 I/ I
+ Y1 Q5 p* R; Q- R& F% o' i- y"Dark?" & x- h9 j" A4 q- }* U" [5 j4 e
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太暗？
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& |+ W) K+ [) N- p7 Y4 V4 Y9 m"Yes - the office light is off, and the only light I have is
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comingfrom the window." 7 l V0 P" S) h0 u) V$ c# k
2 Z1 a' T4 H. ?' K: e: X是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ' O1 m3 s( @% R6 Z
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"Well, turn on the office light then."
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. Y' {: p9 `2 E4 J& k那麼把辨公室的電燈都打開啊。
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9 D. U9 d& W; V5 f3 k"I can't."
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% b6 h& ]0 k& }% T" T沒辦法。 1 g! s( w& B B. x5 Z0 e
8 b9 h/ u" w1 ^"No? Why not?" / U! L2 w# t* ]; @4 T3 q
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沒辨法？為什麼？
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$ M& p( t- u- j3 x' b1 @"Because there's a power outage."
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2 T& I) }3 b# u因為停電啊! * L( c& W, {3 ?: E
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"A power...... A power outage? Aha! Okay, we've got it licked now. 4 E+ |6 a7 @% u
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Do you still have the boxes and manuals and packing stuff 2 y: t" y" \, _. R) G! `
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yourcomputer came in?" ! ]. y& _; O4 x% r* y R
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停...停電？&#@!(& ，喔!OK，現在開始打包， 2 U; p2 p2 O& ^( \8 j/ ]* P0 S
1 I% x3 A0 K! K. x% J" t電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." ' F2 Y' j1 |- q3 p+ i* U9 b
% m5 g. I" V& x* e. r嗯，是的，我已把它們收在櫃子裏。 7 k# ~( }. { N0 K
. L8 J1 ^- C% d2 U2 ~" D$ H"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， , ]7 e! V) [+ b
: m7 s8 v; O. J" o就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 D* w( f& g9 ]2 X! x6 }2 Q
# ?) T* E" x! }' G( F2 X: {"Really? Is it that bad?" ) U3 h' i2 N* X5 o) D
y# h+ y+ e9 s- X真的嗎？是它壞掉了嗎？
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, r1 M4 z2 v7 o1 i8 D- Z"Yes, I'm afraid it is." 6 I* ?/ r9 T& E
U4 l# I' l6 i0 k是的，恐怕是這樣了的。 1 U; @3 @! }2 y( }" o' Y
( C5 O' ~3 }& k: m. w: j% g"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 2 g7 H4 _1 y1 G: F7 h
: G% v. h. v: |1 {"Tell them you're too stupid to own a computer." 5 }5 ~. a; s- C
/ w; _+ a1 u! [5 K0 m就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
