Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 . Q0 \: A/ ^' ?
( ]- r5 L7 Y& g# m1 |"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect."
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$ c- r. A Y4 H8 u7 O, U是的，我有WordPerfect的問題。 : q8 g4 _% ]8 @2 R" o
, `9 @8 G i( T8 K"What sort of trouble?" + J6 V! g2 W) t) A- u
, G. H7 d$ r9 C2 c( j) x" t您有什麼問題呢 ? " l; r& \8 q' o; _
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"Well, I was just typing along, and all of a sudden the words wentaway."
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' V' w. m1 w" a9 W我剛剛自已在打字的時候，突然間所有的字都不見了。
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% \4 ?+ Y5 Z& T: q; w"Went away?"都不見了。
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% U, E+ A; [# o, A$ u0 N% ^"They disappeared." 9 Y. r7 u: f; W" R# f1 }9 X$ @
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它們都不見了。
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"Hmm. So what does your screen look like now?"
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; v: W* v' V: ]9 u; O7 W! a* ]嗯，現在你的螢幕看到什麼東西？ : j$ b3 k, o; K2 j: |) @% o
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"Nothing."
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沒有任何東西。
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" b+ c' k+ b: d) F) j+ v"Nothing?"
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0 f/ | I) N# J* u5 d* I9 x, k1 ]$ b沒有任何東西？
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"It's blank; it won't accept anything when I type." 0 E p' W4 M/ S4 C- v; s
4 c. w. b- m) c' N: O螢幕是全黑的，我打的字它都沒反應。 ' X) Y% J" u g' @; O3 e4 H& h
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"Are you still in WordPerfect, or did you get out?"
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# o- {( a0 w: J" O% f `您是否還在操作WordPerfect，還是以經離開了。 & O$ h ~/ u& J+ K o$ B9 ~, K% a
, p$ n7 M* }6 a3 u+ ?! N: r"How do I tell?"
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我要怎麼說明呢？ ! ~7 U% [) {# p: B" l6 F( Y; D# w
' o9 w s. h: I9 O2 d"Can you see the C: prompt on the screen?" ' }) I* B5 `; G
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你可以在螢幕上看到 C: 的提示符號嗎？ 2 ~2 e/ i% N7 A9 X( u; @
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"What's a sea-prompt?" . j7 p# b3 G$ ~$ m/ H8 \4 x$ l: [
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" , U1 i4 ~$ G2 }+ c$ p
# V0 @/ t) |* e n: Z( k不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." 5 N# j* Q5 V4 g; c% A' B
+ Y0 {& O% k& f( q螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 + ^4 R3 S$ d/ P2 B, O0 W2 G. o; A
4 t6 f' m' P9 }* _9 I# `/ B7 l"Does your monitor have a power indicator?"
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1 h- ~) b$ ~% g$ C; N6 a( ^" |顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" 5 ~0 H: E& H9 _* l. `( A
& h6 B' g' I! c% H1 W8 R" G什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. 9 k2 V' z* Q2 g. ~- v: t* W# _/ |- O
- S" V5 J: E1 u0 A3 n+ d8 GDoes ithave a little light that tells you when it's on?" ! B& r6 o, Y1 f X7 L
( X2 W% o2 e9 t9 B' l0 F! e就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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I don't know."
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我不懂耶。
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- P$ t$ R/ [9 p N9 h"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 0 @2 _$ g5 B _) J: A
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"....Yes, I think so." / y% g1 G; k. L9 V, a1 z
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 3 J. A0 ?. e! C+ h/ @
1 k' Z2 V& ~4 l) C( m/ F8 F太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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2 \* j: z( K- h; F& ^9 n# h"....Yes, it is."
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有啊! 6 h' h5 A! W0 e& ?7 Q
7 w/ g' L) R( c# {5 G- M- o"When you were behind the monitor, did you notice that there were
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1 D4 j5 O2 U* K) Vtwo cables plugged into the back of it, not just one?" + w# {/ ^/ ~( T1 K5 L
; q7 x% E' [( m3 x! e你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ # c* X( f r9 ?8 l; Q) E" d. U
5 N4 s- p% N w* O"No." # W! W5 C8 S( I* [. N( W
8 T1 M3 v6 W5 E沒有。 ( l4 l4 Y/ g* T: E
1 B/ s- |8 X4 f"Well, there are. I need you to look back there again and find
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theother cable." & ^9 a1 m0 P. E; G8 z1 V
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is." 7 K+ L8 T3 d/ K( R% z n* ^
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OK，找到了。 , k5 h2 U8 s& D. C( g6 K8 n
7 L# g! ^, z, L% Y' E"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." J" ^4 W' k& O& q0 z8 t- l
+ W1 n$ n1 `3 A" ?再替我找下去，告訴我它有沒有確實插好在電腦後面。
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) G# u+ ?) T2 K' U. H0 q"I can't reach."
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, A4 y, S' I7 v我搆不到。
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ 8 [5 Z" c+ }: b* c
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"No." # d- P# ]* @" m0 p4 X8 a7 F
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看不到。
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"Even if you maybe put your knee on something and lean way over?" $ E9 K2 } M- Q" v5 C5 F; r) ]
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那麼拿個東西墊高，爬過去看一下？
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5 {# @1 e& K- [6 b; L( U"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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0 @# E4 \4 M d7 d6 Y喔，不是角度不好看不到，而是太暗了。
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! W- [2 h9 w- r# m; K2 R% D! L# G! J"Dark?" 7 y9 c$ M5 @. } T8 W5 u) u
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太暗？ : I! f" r5 m& _
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"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ( |8 g! G" B5 u- g/ @! M$ d
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"Well, turn on the office light then." 3 ~3 B' @3 W7 n* n6 U' {* c: M
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那麼把辨公室的電燈都打開啊。 4 n% K/ `# `; X$ L
& g- R8 J* |/ v* Q: m"I can't."
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1 d: i" k9 K4 ~沒辦法。 ; L# v& s* \# I+ K. o. Y0 f
. G) a& f* |3 [& \"No? Why not?" 9 y* B& h, f$ p
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沒辨法？為什麼？ 6 Q& R: d, u* [( g* J
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"Because there's a power outage." & N( l3 b: i6 m7 l, d$ @+ a
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因為停電啊!
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2 r' ]( H+ ?; `0 w9 O$ ["A power...... A power outage? Aha! Okay, we've got it licked now.
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/ O- \1 z5 U; c" `( \, p/ d7 ~" vDo you still have the boxes and manuals and packing stuff
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" }. r z9 i- E/ g9 y; R5 {& Nyourcomputer came in?" , l, p3 R9 _- d6 N |% {
3 j! H# D5 R6 h3 N, p8 G0 z停...停電？&#@!(& ，喔!OK，現在開始打包， 1 j# o! U/ D9 L- B: z" [4 g. ^( J
1 k, @- t/ t# `# ?0 e, Q; G# b電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." : y) i( [6 G9 C; d
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嗯，是的，我已把它們收在櫃子裏。 A( W( s6 t: h& z! \! w
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"Good! Go get them, and unplug your system and pack it up justlike 4 w6 `6 J. ~0 s5 a
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it was when you got it. Then take it back to the store youbought it from." ) F0 _: @, W) }2 s% |2 a
?* ^1 @" l9 n# [. l9 H: p: q很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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' N( U" A) o/ A4 T* G* U# ^' K"Really? Is it that bad?" # j" k3 m) L6 {1 b4 G6 C
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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5 n' h5 ]' N7 k# B& \% q: ^就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
