Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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5 |6 m: d, W; \0 O; M$ g8 V2 w6 m"Ridge Hall computer assistant; may I help you?" 3 S1 n; D/ t, t: q( G! t
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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% T2 i6 R, G$ d3 }# o4 \"Yes, well, I'm having trouble with WordPerfect." & E8 p7 g- B/ z2 K4 W4 k
% f( T L& b* r# {是的，我有WordPerfect的問題。
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! u& x8 `! x! G. q b; z5 D"What sort of trouble?" 6 v" B2 T( L- u. m
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您有什麼問題呢 ? $ Z! _) S# ~! ]! l5 f
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"Well, I was just typing along, and all of a sudden the words wentaway." ) \) s, l# A( i6 q
+ ^! U' @- P0 j. {我剛剛自已在打字的時候，突然間所有的字都不見了。 ' M6 S) Q+ T9 C h% z& I8 {2 a
( U6 T, l& K2 B"Went away?"都不見了。
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' {3 o: o; y$ d! G2 l0 e"They disappeared."
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8 w6 j, H# Z2 U: o% x它們都不見了。 8 ~2 R! o. S- ^$ D+ T
; h0 w. Z0 U3 Y |1 l8 q- t"Hmm. So what does your screen look like now?"
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, o. L4 f5 ~$ R嗯，現在你的螢幕看到什麼東西？
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"Nothing." 7 g0 k* K8 s5 ?9 |
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沒有任何東西。
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"Nothing?"
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沒有任何東西？ # g2 k" h; W' b6 Y5 L5 @
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"It's blank; it won't accept anything when I type." . S* y6 [% C1 b) P
4 Z& V p8 j: x& [螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" 8 P+ N7 V) x, T2 W- x; u& Y& p# I
. }- q' ~) K Z$ B) U4 f* i* d您是否還在操作WordPerfect，還是以經離開了。 0 v, [- K4 X1 V
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"How do I tell?" ! ^1 H; @' ?- `3 H& y) E
! }3 a; V m! f) T! J1 @我要怎麼說明呢？ % `$ L: _9 a, A/ i9 h9 U% u2 x
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"Can you see the C: prompt on the screen?" + | p) D& v* N- T1 q
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你可以在螢幕上看到 C: 的提示符號嗎？ 6 i: |: q0 h3 a1 ?
7 H1 y" B' h9 v$ D: ^4 A% J$ |"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" $ B6 o/ A/ M9 S; L0 b) I, f
: w* Y9 ]+ K0 B" o$ l' C4 C不管它了，你可以看到游標在螢幕上嗎？
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; G% X0 _! M/ [7 ~1 m3 ~; o: \"There isn't any cursor; I told you, it won't accept anything Itype." * j( g9 g* v+ e! ^: m9 h
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 6 y$ G) t- q1 J6 ^+ h
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"Does your monitor have a power indicator?" h0 ^/ Z3 N& x/ t; s d. y
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顯示器上的電源指示燈有沒有亮？ # t- l( {. K8 T- t' L* B k6 W
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"What's a monitor?" + h0 z( q0 F0 s h: h% ]3 g
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" - `. O, y: \# s+ s) G( J
! |$ O' O0 V5 {& a2 Y就是那個看起像電視的螢幕， % M+ f" k% ?; F* E" s
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有沒有一個小光點告訴你它是開著的？ , w4 i) ~3 A" P4 @; _
7 i, h9 K) I3 M7 l2 ^I don't know."
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: ~$ H Q c$ ?/ b# E6 L1 [% q! @我不懂耶。
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* y5 H! a4 W: v. F' J% M"Well, then look on the back of the monitor and find where
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- K/ [' M, s: z7 s, c1 E+ F. s uthe powercord goes into it. Can you see that?" $ V& V4 v" b( ]" h/ F( h
( A& r7 ^* b/ s1 X6 [' c6 k& e3 l. Q那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 4 z( y, l7 o7 D; ]" T* h
3 b( w* x+ z+ O0 u1 Q: p"....Yes, I think so." + Q [* {: w( h H
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是，我想我看到了。 & ?% U' X1 x6 K/ E, F
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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$ E1 u9 I$ K0 U% N- P' E1 `太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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% J9 j! O$ u: H9 e" o9 W8 x, e"....Yes, it is." 1 u, J3 H; C$ ]; f
8 L! g8 ~+ t7 r) p% G1 \有啊!
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* s: ^' Y0 O/ B: _& a' ?"When you were behind the monitor, did you notice that there were
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* C! ~2 Y3 J; j& N: }) Ktwo cables plugged into the back of it, not just one?" ; W; K- }4 J+ U5 P, X5 l) u6 y: G
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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" ^8 x9 S. ]$ M) t3 @5 H; n6 q沒有。 . e {2 C4 k$ q6 p9 P8 z. R
+ y: i5 w* Y2 |1 }5 h"Well, there are. I need you to look back there again and find 8 h; P2 U- q- ?4 m
1 x/ X4 ^! `) `! H+ w, R8 wtheother cable."
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0 i- C& \! ?1 l就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is." 7 V. [+ x. @; Y+ X) x8 D: J6 o
0 t/ z5 l) I7 |7 I. bOK，找到了。 , x5 S; K; {2 }( t
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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0 h( x$ k. K [/ q5 z& i: i再替我找下去，告訴我它有沒有確實插好在電腦後面。
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. |$ B( M& s+ t5 P3 C! C+ L* h"I can't reach."
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我搆不到。 / x: C, F9 \) M( y$ E
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"Uh huh. Well, can you see if it is?"
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# V C7 e' b4 g+ x; ?/ v* S嗯，那麼，你看得到嗎？
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+ a/ {# ?/ F6 n. h1 I- S4 w) d"No."
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- A; z5 S. w) s; v看不到。
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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7 R! h5 L+ |6 `# F"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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6 d0 B* t w4 k: P( S. A1 V* A喔，不是角度不好看不到，而是太暗了。 ! u3 i2 y, u' U! H2 W7 ^
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"Dark?" " S0 I4 B% b. r g }2 K
3 e w: }: K$ M! O' q太暗？
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." 0 W3 A- S7 C) z A9 k5 U, }
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." 5 B) h. U4 r$ |& |- K+ r
: L/ ?) K2 ~& C- `那麼把辨公室的電燈都打開啊。
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" h2 j4 d0 {( u' q. `"I can't."
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' H* L( S7 o# R* e* |+ B7 W沒辦法。 . t$ J8 D ?+ c
$ J. `6 }8 ? d"No? Why not?" ; u+ d p2 I6 C' N: n5 a0 P
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沒辨法？為什麼？
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"Because there's a power outage."
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, o+ ?* b1 Y+ _, Q( b+ a3 i2 z% h因為停電啊!
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+ K% }; L, ]* b4 Z"A power...... A power outage? Aha! Okay, we've got it licked now. * v5 h* }2 C" t2 z9 b
" a: R: ]! J' FDo you still have the boxes and manuals and packing stuff
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0 ?& @& d* c% i" l+ oyourcomputer came in?" 6 `- C6 o4 u) I3 y
- v/ F6 l4 w* F- ~/ `$ z. L停...停電？&#@!(& ，喔!OK，現在開始打包， & m. D1 e; j1 U
; g* l" U8 N- A/ @" G1 V電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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% _" ^) j8 w1 W1 g6 `$ ^0 `"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." ! J6 J6 m. \' Q
; X9 {/ T# b+ @( R很好!去把它們拿出來，然後把電腦搬下來包裝好，
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9 _$ _, x/ ^4 l, R# j: V% T就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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( N2 M1 P* M# [0 d2 N"Really? Is it that bad?"
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H* b! {# q+ L; x6 K V6 O真的嗎？是它壞掉了嗎？
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0 l# ^' _7 Q; [. R; \/ {* f"Yes, I'm afraid it is."
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2 L# E9 H. e) W3 i是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" $ ^+ [( G2 _8 l+ U& e9 D
( x# w6 Z+ Z0 B喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." # _2 g+ K' m7 |) }/ |. w9 n& r( g. D
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
