Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ' W2 r8 s! Y% s/ m
1 b: q: K5 A- `' M, l
"Ridge Hall computer assistant; may I help you?"
! ] D% |. B0 C/ a% {' V
! s$ V. |" E4 ]' o! a! bRidge Hall 電腦公司你好!我可以為您服務嗎? 4 e0 x4 `) p# ~: l
$ E- x: f9 c* r) N+ |4 L
"Yes, well, I'm having trouble with WordPerfect."
1 `' k, z& Y2 f& G
. Z! `$ u8 D! i- i8 ]) s是的，我有WordPerfect的問題。 3 M9 a3 [; u% m% s' z
4 w0 O+ A1 t/ n1 ?8 r"What sort of trouble?"
l; [6 S0 ^* M& ~6 f' f0 W( R, |, k! E/ C+ C
您有什麼問題呢 ?
2 w4 p `* T& H) N0 D; D4 {
8 ^$ r N* s5 ]) v0 j1 w"Well, I was just typing along, and all of a sudden the words wentaway." 9 A( R& ?5 t* b8 a/ ~
) Z7 f4 q+ Z- B
我剛剛自已在打字的時候，突然間所有的字都不見了。 ; j/ k3 M5 u" t
* Z) Q/ o1 g5 B
"Went away?"都不見了。 ! o: a* p3 I+ D
: t" u: ]! W( Z5 q! T' C0 |
"They disappeared."
% z* r q$ D7 d/ j1 U$ ^& `* m' N" u" S! g9 W) H$ r8 S
它們都不見了。
) v+ E) _% }6 Q4 j0 \% @1 q( K& B
8 A( T. `1 }/ A/ D" D3 s"Hmm. So what does your screen look like now?" & k; W$ ]$ b$ t8 h
8 J/ L5 W: t: S嗯，現在你的螢幕看到什麼東西？ ; k2 E: \2 ~7 p& Z b# u( |
+ O2 z/ g2 q4 I9 X5 R* }/ E"Nothing."
# c' ?( }) |! I" ^3 B& w
! w6 h/ Q; K) [. m5 M沒有任何東西。 : j& z& I$ A" w" S2 d4 e, u; `
0 u6 n) W: X- T5 s" V8 b/ Z& _
"Nothing?" & v' P0 H! u; i" O8 g
: O# w" D4 `, J0 q9 y
沒有任何東西？
' u( ^7 K* e7 c3 i8 N6 S8 a6 k6 O& J3 a! c
"It's blank; it won't accept anything when I type."
' n4 q( h/ x9 |, r0 s! H
7 ]+ `- s0 U) d Q' y$ B- H6 s* x螢幕是全黑的，我打的字它都沒反應。 r p, ]- y# _4 g0 }7 H
; ^2 ~, m; G1 m& R
"Are you still in WordPerfect, or did you get out?" 3 e( \5 g9 r% n0 f
, g& [: K4 `. g; X# _& E" v您是否還在操作WordPerfect，還是以經離開了。 9 J. O& _" `# p0 u5 ^8 W- q8 H
% T5 _5 q7 Y& g8 W" o
"How do I tell?" 9 \. J! }9 `% w0 i$ m. a K1 |3 V$ O( _& P
& \" a/ b7 } h/ E; V
我要怎麼說明呢？
. n3 l, r* d6 |: ?* f1 i0 R
! }5 \7 j9 J) H M"Can you see the C: prompt on the screen?" ( ] X$ T/ p2 I
$ T( D7 Z2 W* a2 w' F( ?6 B你可以在螢幕上看到 C: 的提示符號嗎？
c0 b: m: U( V' z0 B- M1 I6 P; r- a$ \# p* ~' v& f9 t3 c
"What's a sea-prompt?"
6 V! y2 k$ r! `; }3 v
: i1 @" r& i/ [. s2 q ?) ?3 e什麼是 "海的提示符號" ("sea"=海，和 "C"同音) / w! F* O: J! X3 k
& C' ]' N) Q$ F4 e' l4 @5 H"Never mind. Can you move the cursor around on the screen?"
H2 j8 s0 x" m7 N# N/ d, G8 e
9 ~6 A. Z* o# o9 i4 O8 a不管它了，你可以看到游標在螢幕上嗎？
{' z% ~* a. K7 c) M: d+ p" k
7 j* i3 V: @3 B9 t"There isn't any cursor; I told you, it won't accept anything Itype." 9 x7 f& x3 j! t7 {
! f* b c4 C" W4 ]# M$ f螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
' j4 \, l5 g5 o! @% @" X; K1 f0 y; w6 M; V: w+ ^
"Does your monitor have a power indicator?" + w8 H! ~/ A" H/ A
& Y) K" X/ F" m0 c; ^( b
顯示器上的電源指示燈有沒有亮？ 4 y) I+ n1 U/ s$ C# q% N' h j Q
& ?& X! l* X8 X( C7 Y( s
"What's a monitor?" . s2 e4 N) I5 F- I
. c5 V$ w0 r) _2 C& d# A什麼是顯示器？
/ i9 C' F$ {5 e) q& O5 l
. s1 h6 r' y W"It's the thing with the screen on it that looks like a TV.
0 [8 K+ p) c" l. c+ _, t* d+ F; W( k( k
Does ithave a little light that tells you when it's on?"
# {( p! ^( F( p2 j$ X% ~1 s
& I" Q$ X+ Q z- ?8 v+ b就是那個看起像電視的螢幕， ' Y' r& w' o; ?4 |0 ~
! S2 }( m: U1 R5 O. V有沒有一個小光點告訴你它是開著的？
) Z4 Q0 M1 j! E+ h6 g+ a* q6 q
I don't know."
! c4 t9 j' z/ T5 n% \( i: N+ u& c0 a4 x" t+ M6 w2 x
我不懂耶。
- Y4 J7 E* B/ {7 H
. C" Y; l- |. S"Well, then look on the back of the monitor and find where
' N D; F; i4 z
6 m3 h4 R) E$ T9 {' I5 y' ?the powercord goes into it. Can you see that?" % k4 p% m- P" W- Z( P0 J
, g% v1 | Z2 R3 J- m* r/ q那麼，你能不能看得到顯示器後面有一條電源線接在上面？
% u: t8 g% b3 c0 H- ?! d8 M4 l% g) ~* q, b! | k* v# p
"....Yes, I think so."
% T* J# M; c' N' [
7 y8 @; Z7 h+ Q4 ^! ~+ r3 M是，我想我看到了。 4 c9 }# }/ u4 {
/ a$ l% u6 p0 A# J y. S"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ) u E0 X, S' j9 {: Y6 V1 E
3 m# x. L0 [, t太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ; v+ t" U# _6 r/ M
- O' k* L7 A$ A" C' ]+ d+ u. A"....Yes, it is." 7 y, g! ^ x+ c4 l, E0 R% k: K
; s; V& |! S0 H4 {2 T. Q
有啊! ; k$ F: r+ B2 x7 h# x: z
, d ^9 Z) E) i" v4 z W
"When you were behind the monitor, did you notice that there were 7 @- T3 Q& [+ u8 b+ z
, A$ I& _. Q9 y
two cables plugged into the back of it, not just one?" . h# q# C, t1 |; V/ \
+ C& n5 S) L* I7 {! \ Q1 @2 M你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
8 m$ Z- M, ~+ X9 e( x5 p( x7 Z: L* T- `: _
"No."
0 t. J! `' l7 X) H! i- I/ [; u |# B, }5 z+ g% N8 X/ M
沒有。 , r5 T1 t) F d* z: ^! y" v! d" `; K& r
# v& k- y2 E" @ L6 f"Well, there are. I need you to look back there again and find
4 a- z& }! u! N6 a% c3 t# v
0 R/ i) O0 d/ s1 ?3 Ltheother cable."
. G0 |$ s% O6 X0 [5 o: a+ ^
8 }' p! I: p2 x. \3 D% C就是了，我要你再到顯示器後面去找另一條電線。
6 [# d: M% X) [ N6 m2 [/ G' h, _
4 E6 v' \" k# g: W0 ?2 Y- S! G"....Okay, here it is." 9 `4 K: V) N O) S% q w: U
2 c5 Q! v% K) f+ _OK，找到了。
& |5 I; A; F2 s7 x( v7 A# |2 K3 ?+ X' B' ^; X9 l+ N
"Follow it for me, and tell me if it's plugged securely into
# Z5 P, K8 [% U" g8 h5 V- Q8 j2 V! e4 Q$ } A$ L+ s
theback of your computer." ?+ A" y" V* a0 |6 [- [7 i
( W1 z0 K) Y6 M l9 G6 {再替我找下去，告訴我它有沒有確實插好在電腦後面。 - s( {+ J; R2 s% Y
% E; v4 q/ h$ C, A- B0 A"I can't reach." . q* ?0 @, N* H: p, Y# U* ~5 X% }
0 s2 I/ ?# O* |3 O1 F, t我搆不到。
3 Z7 i8 A/ d, L- R; z! `, r. \) U8 r
"Uh huh. Well, can you see if it is?" ( M7 b" S4 B( v: @; j3 f
& W. K5 b* z+ P* A' V( `嗯，那麼，你看得到嗎？
+ [$ _! f7 \1 S, H. Q1 ^( ^( o" [" f1 e4 l7 D$ R& t
"No." ( c8 L+ [ T7 D+ c" X5 V
" ]. ?3 u/ H( G7 g
看不到。 # b' P, F! P4 P r% ^8 y
- \. Q0 C/ p" _/ v6 h"Even if you maybe put your knee on something and lean way over?" / {- j) |, @6 v7 M4 k% }1 O/ X
6 X9 i4 j$ \! a9 e v' Z& X% [8 X那麼拿個東西墊高，爬過去看一下？ ' j b7 ], L0 G" Q
: } ?' \: ?6 ]0 W1 f"Oh, it's not because I don't have the right angle - it's becauseit's dark." 9 e* a) h! D/ R+ P9 W4 P
1 n6 z) H- [; f- `
喔，不是角度不好看不到，而是太暗了。 8 O0 m# @! ]. U* @+ N! V
; t3 o3 D! b3 E- {* q9 p8 s"Dark?"
3 O; x U! k( i: Y. Z# B+ _. u8 T6 b4 X8 H8 i& I% q( J! b# C
太暗？ 4 W$ n3 t. t0 P( }: C1 o! S
$ g. \: p1 L6 ^4 v7 X7 |5 s0 L$ U"Yes - the office light is off, and the only light I have is % F4 F& s! J; Y0 E5 `3 H
" a: h, m& v2 x( N4 s! |' Y
comingfrom the window."
( {8 P/ o* A. u! T7 @$ k. y' T2 U3 e+ N5 B6 ?4 _
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 , E" |. C( E; ^3 g: E: |( w
) R5 |4 m/ G% W6 @0 f+ R
"Well, turn on the office light then." ; |# ? V7 c+ H. g$ `2 s
! I T- \9 X- _) }1 K那麼把辨公室的電燈都打開啊。 ( X+ R. N; v& R& |' s, [
/ ?* n/ f: D) U" L" y0 Z$ |
"I can't." # u3 c$ W, t, l- C+ A e Z0 Y" I& m3 u
$ h- E( d! {* [6 J
沒辦法。
. W) s* ~9 s; O7 E Z) M$ z( p0 I8 ?" e$ X
"No? Why not?"
) q! Y" V1 f8 V$ M2 g( _9 q; h9 X- ^; T+ j. o
沒辨法？為什麼？
% }0 e8 X& P4 C: s- i6 F' d' m- z
8 y+ U; r* i6 O- z5 T! _' h"Because there's a power outage." 8 W7 @4 x+ D" o. H
2 k8 d1 S4 a- X' I因為停電啊! " h! K7 t% N) b
; e1 m3 ~ }& L- Q) y; K+ a"A power...... A power outage? Aha! Okay, we've got it licked now. ( ^. t: H, ~7 ]8 B
' ~' `1 `: s7 `9 Q0 ]$ |Do you still have the boxes and manuals and packing stuff 0 c e/ Q- c7 p6 ^. y; F+ s
$ ?' j b7 q2 z2 c1 S. ?% ~yourcomputer came in?" 7 K1 ]+ {) ^4 M2 h) k4 U
8 r B( |" h" y: D+ J9 m7 l- }
停...停電？&#@!(& ，喔!OK，現在開始打包，
+ d# F- O7 E& C9 Q+ ~8 P3 p! c, L4 ~9 m' ?; r' _( b* f" K" v8 O0 o- w
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
. S0 D! e, D* G
( E" C8 X' u; h' r; @, {"Well, yes, I keep them in the closet." . a" r- Y" W2 H0 L
O% B2 A3 ]: n0 k. }4 J
嗯，是的，我已把它們收在櫃子裏。
( Y$ u8 A7 y5 [: B8 M' K' }6 l
"Good! Go get them, and unplug your system and pack it up justlike
8 Z: s0 D8 X6 n8 z8 ~. T9 Q, ~
, h! e. x5 W, j8 Ait was when you got it. Then take it back to the store youbought it from." D, `! J4 s4 m& X* g
5 t b4 y `' Z3 w. n
很好!去把它們拿出來，然後把電腦搬下來包裝好， B6 `, B1 A f' }
" d! A- v: `7 f8 b7 v
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
, B. t4 \# H% c' h, ~! T
O9 S/ y9 f% J! X"Really? Is it that bad?" # t$ A1 l( _( L0 E r9 u
) t8 F+ |3 \) q `9 z真的嗎？是它壞掉了嗎？ : a" L _$ c4 H
3 `: u. g1 n' Y
"Yes, I'm afraid it is." / e9 {+ ]# v+ v/ b- R$ H
8 g; c/ {9 g4 c8 D% N% X
是的，恐怕是這樣了的。 0 G2 r+ e* O7 [' C- N7 v2 Q$ [
9 `4 }% B: N+ N
"Well, all right then, I suppose. What do I tell them?"
5 w; n ^! [- p/ {; G0 ?
5 C+ U* Q0 g! w喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ , P! m$ `! k4 Q! V+ v
3 k2 ` [3 s+ t+ r
"Tell them you're too stupid to own a computer."
/ l/ p0 I" f/ r [0 N2 Q! g
) _8 l R, c6 i9 b* ?( ]3 I就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
