Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
. k0 W1 f. p! X" B8 ]# o) b
. @; e( R( h9 ?4 V. f"Ridge Hall computer assistant; may I help you?" 2 @, S: h# e% A- w/ b
) T& V. h9 [& | d, x" G' gRidge Hall 電腦公司你好!我可以為您服務嗎?
, ~( t0 {/ R: L5 _( t5 ]* }% n+ a3 m0 |* @ D L
"Yes, well, I'm having trouble with WordPerfect."
% H& K3 p* ]/ L% ` u2 B4 a! b5 @
是的，我有WordPerfect的問題。
0 a4 ?( v( G& t# W+ X' m# p
# z: \& M) {# k7 r"What sort of trouble?" * ~/ L$ B9 _4 Z: a6 d
2 G' o2 _& g6 J; [ B! c- G您有什麼問題呢 ? ( p; \/ ~ O* l1 K' W
+ V6 v [1 ^, I" e& T% W+ I
"Well, I was just typing along, and all of a sudden the words wentaway."
: {2 T- R% w( _7 `& _0 _6 A r! u: o/ i6 H. C- q0 ~9 ?
我剛剛自已在打字的時候，突然間所有的字都不見了。 * O3 C8 Q0 J6 z8 A2 Y- Q
1 e" @$ M# x8 e"Went away?"都不見了。 % h+ _0 c9 V, P
' X& P M$ G7 K$ S7 l
"They disappeared."
/ P; U A+ a6 `$ T5 f* r' z) H1 `8 A/ U
- m' j3 M/ Q( o& U+ W6 M, [它們都不見了。
% ?. {* _" s: s) k: r5 n2 w: o+ L" e$ N- a
"Hmm. So what does your screen look like now?"
! D* T' [* M8 @2 [5 N8 [
+ P+ ]' g: D2 ^% O: I% Y. G嗯，現在你的螢幕看到什麼東西？ 0 q1 `$ K1 G" t3 ^8 k4 K [0 a
5 v6 Q* g# E: ]9 `"Nothing." # q2 Y' ?* J& |0 Q
: ~9 c6 d6 ]* I沒有任何東西。 ) r, Z* D# { V, e* S( u
/ Y B& s& _9 u1 ?5 w9 p
"Nothing?" / R+ P1 j3 E8 J+ h7 |
2 _, j+ O! J, I
沒有任何東西？ ! }6 @8 m( J3 k! O0 U, `3 E% S
& M5 v) }2 F3 U
"It's blank; it won't accept anything when I type."
7 [7 N; w' u, l6 w
, b& ^) m6 E6 B1 a( {% v螢幕是全黑的，我打的字它都沒反應。 # ~% C1 ?( H- S, Y# x! L$ k
: ^; b" f& C# _/ z$ P( B"Are you still in WordPerfect, or did you get out?"
" E; c) o# N. u$ J( ]5 j- i. O! m2 L! c& ?4 t
您是否還在操作WordPerfect，還是以經離開了。 0 ^2 I4 m V8 d; p6 ~
% b8 {/ |4 M6 o: J) W1 F"How do I tell?"
' o' u* j |2 E; B$ t, }2 H
% C* ]( m- r" k7 ^' J我要怎麼說明呢？
( k( z& @; ^+ v* ^: P0 b) b# ?9 K( G1 n# P$ C7 ?" G
"Can you see the C: prompt on the screen?" P6 i5 m- ]$ u9 E" D5 E
3 h& t' O& l1 M你可以在螢幕上看到 C: 的提示符號嗎？ 9 e5 Q3 O. \$ l
8 v, n% z. W6 x, @"What's a sea-prompt?"
5 i( D* N% z I& Y* Z% w& t
3 i. Q- o+ j: U2 j什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
6 X* F9 H2 E5 W7 T3 ~+ U1 g9 s5 Q9 L2 j! W0 e) U0 C) D
"Never mind. Can you move the cursor around on the screen?" 1 F. `7 X4 X8 @ j
# L. g" z6 n, k1 F$ a/ S不管它了，你可以看到游標在螢幕上嗎？
% p. T0 _6 H: V2 \) h
6 J* T3 z; K9 ?2 Z1 b/ ?4 ~7 D2 `"There isn't any cursor; I told you, it won't accept anything Itype."
- n/ }) U0 p; m5 H7 v" R
# j& ^8 c7 A( G6 y螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 0 z3 [& w2 T/ @) H( F% R
' Z, q. l: q7 L4 s6 ^0 m"Does your monitor have a power indicator?" / C+ j# d* n3 N5 d7 l
4 z% r- F- t, A; M3 B) W
顯示器上的電源指示燈有沒有亮？ 4 ]6 V M& @' h7 y) E' l5 @/ `# i
' L0 J m7 N6 q0 o5 P/ f6 y) ~"What's a monitor?" ) A' F; m* D c/ K, u% V
h! m9 x( K- f8 h什麼是顯示器？ , q) j8 ]; I, w# V( }! W
& I, h3 k3 H. s/ B7 W( Y9 ~$ V"It's the thing with the screen on it that looks like a TV. $ p6 j& Q: t3 n; s. H
% E+ l: C/ `8 J6 { ~" KDoes ithave a little light that tells you when it's on?"
& M! j0 G# _8 R x; j. i$ D) @
4 \+ N- _. H8 [- P8 N0 a9 A就是那個看起像電視的螢幕， $ ^( G. R' ~$ n( P2 i6 p
$ b/ H( g! i3 p3 X有沒有一個小光點告訴你它是開著的？
; O9 k) A$ R0 ]5 T+ i( ^ s; H9 S0 |9 q4 x# V* n t
I don't know." 1 ^) \0 d$ K$ j& B
! h/ H; [- h7 M- q- ~2 T7 o: S
我不懂耶。 6 ]& Z6 a3 h) I: E/ [. P- O
+ o, {6 g- o8 R"Well, then look on the back of the monitor and find where
+ X' }3 q5 [0 ~: V% Y# c7 z/ y/ g- e: I
the powercord goes into it. Can you see that?" 1 A0 U8 n& [( p/ h4 O+ u; b( y
1 c( B' q% K$ v' q7 I$ a& s2 \
那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 1 r% X1 [" ~" q$ Y# a
/ h( p. `4 g" w8 i t
"....Yes, I think so."
! k" h }) X3 Q, l' ? w C6 E7 G9 E5 n+ T
是，我想我看到了。 / Q6 T' r! Z; G$ y3 C$ T
0 P* h+ {) y7 E1 N* j( G; {"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
+ ]/ H0 j) B# @5 W. f
7 T4 `2 v5 }9 T太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 5 M R# g$ u9 O: O, O% X5 @
+ C+ s# g3 V6 F; I! l
"....Yes, it is." - N- ^& Y, P9 q/ o# V& X! n
+ Y1 U; ~$ o/ s有啊!
. D4 E7 |# l4 F/ Z q
9 t8 X9 Z# p, C+ n( `! }4 s% x7 `"When you were behind the monitor, did you notice that there were
7 p) l" b4 X* j5 P( p4 h" o G( }5 w q, H2 e
two cables plugged into the back of it, not just one?" 4 W# b' P, P" R5 U2 y2 x e) {; o
! f3 F' R) T4 @4 R7 s! C/ W- R
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 5 B+ p$ r! h. c, ?5 B# e
/ }/ ?( j* X& X; U' o7 g1 L0 @
"No."
. N- R! g5 `1 H; ]" O/ m
' S2 L- ]$ w; C+ V沒有。
" d8 Z' R) A$ y7 {7 m5 r
/ z4 c* }/ s- L) |"Well, there are. I need you to look back there again and find
; x3 {* ^" H6 z, m/ g1 q+ z) [4 l) Y
theother cable."
$ O( w/ i `9 A3 _3 ^3 y V4 \3 U
, ~% n: W! ?! t5 x, _7 q2 `就是了，我要你再到顯示器後面去找另一條電線。
, u' ?+ t. z: T/ G; a
; A& c X, o! J, w2 e3 D"....Okay, here it is."
# d- Q; m5 Z. i+ W* _2 k
9 L* j: D0 [) M! i* |OK，找到了。
/ a. I3 X7 y& ] \# b6 }/ A* |9 Y$ Y7 K: b: ]
"Follow it for me, and tell me if it's plugged securely into % z, }: ~' C& B' A
( p6 N! d0 t4 M$ x+ E% u' Ttheback of your computer."
& i( T' ^2 y! Z( e9 v6 A7 J2 G& ~! |: y4 `
再替我找下去，告訴我它有沒有確實插好在電腦後面。
% ~1 i7 U2 Q, R/ s5 L1 V4 u. H5 k* A8 O) u
"I can't reach." ! d m3 i7 B, h% a" A$ Z
( V% W! N1 u1 [6 W; z
我搆不到。 9 u/ C `+ j8 z
) t- H3 F% _' x/ R- [7 E
"Uh huh. Well, can you see if it is?" v# C: _" n8 Y6 P# o
_5 v/ }" _3 |, N. n+ M8 F: F& k
嗯，那麼，你看得到嗎？ O; g- I1 H) E `- D& {
8 b% v4 C, {% U$ \; {1 r b' {( @
"No." 3 \1 Y+ u- A& [+ _& i7 ^
, d/ m- W; v: U; b( K4 y看不到。
& O4 J$ O+ i( y( ?/ Z
3 }4 Y$ L- a+ f# t* ?"Even if you maybe put your knee on something and lean way over?" 8 ` Y( m1 r2 Z: [2 A
C% {: C) J6 q7 m; \6 G8 f9 j
那麼拿個東西墊高，爬過去看一下？ " ~$ S4 f* a' J, r+ P8 I
' T; z$ L- ?2 V( o' J: |) O, L"Oh, it's not because I don't have the right angle - it's becauseit's dark."
+ [: g) J/ i7 n z. h1 V4 u4 [& T& [1 a+ w" a6 u) R5 |8 Y, a
喔，不是角度不好看不到，而是太暗了。
; T4 H7 X) d% j6 g# C) M; ]5 B g$ V- k
"Dark?"
# C$ e+ Y9 Y8 ~1 D. i
- j) Q' n* o/ ]太暗？
8 }$ J# n' E" ~7 `2 B% C
5 v5 Q6 E7 p* D0 R( x' J3 X7 g& ?"Yes - the office light is off, and the only light I have is
0 [! V" Q1 y% J$ q _
" i! h& }! W2 O7 b* {0 wcomingfrom the window."
; }3 \6 M a+ ]' a' O6 w" y3 Y o4 V' [' |% A# u
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 # W: J9 `4 O, n
7 k; G, r7 G/ J
"Well, turn on the office light then."
6 a& r/ E2 L; F- E1 l
6 O/ j2 g' b0 \, }+ a+ R那麼把辨公室的電燈都打開啊。 3 k% n/ [9 n% W! V$ T# f
& C* |) H: o( |' S. N
"I can't."
5 v& g' d& c I" u' h& q; E% `7 Z
7 G6 D) B4 x+ J/ w( o( h; o沒辦法。
4 h9 Q/ Q: t$ O. G/ d9 U1 R8 n8 ]5 X! J! w; r8 E% C; T7 l
"No? Why not?"
& k, r% |7 M P3 ?* `) ]
7 y! I& x! {& ~! D沒辨法？為什麼？ 7 z! O/ i F) j1 ]
! O" j7 u7 J4 W+ I) e: E$ r- v"Because there's a power outage."
. J$ w3 u' [! r3 ]
) _7 j/ X3 {% J因為停電啊!
/ r0 J5 I- `/ h: ~- J( e
9 \" v, b }3 n- A3 q, c"A power...... A power outage? Aha! Okay, we've got it licked now. 6 d& \0 u W3 I) _
J- j1 l+ S; y6 }
Do you still have the boxes and manuals and packing stuff
; e: O% `- e" q5 i% {) w; h
9 J- u* l6 k& w& iyourcomputer came in?" : h# ~+ c4 |% ^3 ?# e' x! R* ?
$ j) T0 U6 f2 z( e" ^; H4 Q停...停電？&#@!(& ，喔!OK，現在開始打包， 6 W u; q0 G+ u- ~
& Q# E; k: K" b( s( N+ D電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
' h7 w6 U7 s: }% S6 W* K% ]
* L. \2 _; g: L/ j/ c; b"Well, yes, I keep them in the closet."
) o0 i' v% M8 `# {2 o4 ~3 w1 m
8 l0 F& u8 I- b& j5 U: p嗯，是的，我已把它們收在櫃子裏。
& R& t0 h" ?. V; v6 N2 O! D* X' A/ W7 S3 j: i
"Good! Go get them, and unplug your system and pack it up justlike
% v" x8 l9 F- ^1 D! _# n. ]* j1 m# x' d3 T' K/ i
it was when you got it. Then take it back to the store youbought it from."
" q- [) W4 C, ~- ~( C
0 V5 Z* d/ `- ~ H6 D1 T很好!去把它們拿出來，然後把電腦搬下來包裝好，
$ n3 C0 M) E& U
8 u6 Q/ g4 @% K, ?5 r7 {( ^就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
6 {# l- M9 S1 }$ I5 s( v
8 O7 f$ a) i7 F! C8 C! X- v6 Q3 Q/ @"Really? Is it that bad?" ! ?2 Z& v. ] Q2 ^8 P/ M- Y, [
' l( \; s+ Y4 P9 ~真的嗎？是它壞掉了嗎？ w( L1 `' r; [/ b4 C. V# M& `! u
+ u2 E0 t9 a* h; T, ]+ x
"Yes, I'm afraid it is." * |+ P1 Y6 F% m: q% l
* M2 n2 y7 a2 U
是的，恐怕是這樣了的。
4 F: Q9 R t0 {! y+ S( x4 k- k* _
7 l2 M7 Z" }* P( \0 A" ^( g"Well, all right then, I suppose. What do I tell them?" * u7 D# E* T% S& n
4 K- x Q3 q0 ~- G) d! q; T9 t0 T. U
喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ & J* Z& P, a' y9 ^$ P
( P& c3 x" t4 i' W! U& e"Tell them you're too stupid to own a computer."
* e& X! {) H8 c3 R- D
7 _( \3 N# R) ~% q就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
