Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ) i7 G2 c' I) @% x. a
+ {7 y- H* {) W: T: V"Ridge Hall computer assistant; may I help you?" 9 c& [# S7 E. y5 L4 y( ^
% ]9 }8 r; Q9 ?
Ridge Hall 電腦公司你好!我可以為您服務嗎? ) i- J* H5 `! p: F' Y: k% w8 C
8 k. v5 \$ ^8 W# @* f7 H: C"Yes, well, I'm having trouble with WordPerfect."
! n E, U/ v4 ~& M! A m0 L/ R% \- U8 N/ ^7 q7 z: Q* P
是的，我有WordPerfect的問題。 , v( ]; k* E; {7 ^ a
: K1 \7 }! c) N/ q! O
"What sort of trouble?" $ j( K7 R( X5 ]4 V+ f: ?
5 k- ^/ M) {) T3 H. r您有什麼問題呢 ? 3 ]: W+ U9 d' `% _( K9 a
7 x. \) [$ z% e. m; u4 v
"Well, I was just typing along, and all of a sudden the words wentaway." 9 c& O; A' k$ p( H% N$ n: w
/ B c# m( ~4 |" s8 s# t: T' H我剛剛自已在打字的時候，突然間所有的字都不見了。
R2 V$ U9 q( ?0 z9 O6 u8 r) S. Q/ ?' n+ k1 o& R/ a
"Went away?"都不見了。 2 k0 z- |+ \) N$ K( T8 v* `; ~
8 a5 n: E1 O& @8 O* f3 \- B3 R& k"They disappeared." 0 Q5 [. ?7 I5 ?; w
( h& B+ w( F8 n$ Z# ]
它們都不見了。 8 f9 t3 D8 I J" q, g
0 |% r7 U7 E+ X+ e0 q+ G7 f; ?( W
"Hmm. So what does your screen look like now?"
0 N9 ?* \4 P: ~2 w# R/ W W% K" r: f* k& J6 F; m5 f$ G8 V
嗯，現在你的螢幕看到什麼東西？ & q0 D$ L/ v' ?
4 M6 P! w& g: t3 |' u# _4 s: Z
"Nothing."
6 }) Z! r( X B9 z( O. I+ D% l. i# s6 }" I9 E7 w; _# h
沒有任何東西。
, j" A. R2 o) V! f$ B! V* K6 l) v# R- o0 M6 w r9 B( k, t- V
"Nothing?" ) k" q9 U, \. x* Q4 v u
9 Y+ L$ i! `/ @
沒有任何東西？ # E. U' i1 g- i& i
5 M* y$ r! M; N+ \, P) S8 {"It's blank; it won't accept anything when I type."
4 P$ |# k* n5 L- v/ t! {" y/ Q2 F. m3 ?! d0 v2 b. K( A
螢幕是全黑的，我打的字它都沒反應。
$ q- N' T4 R5 E. y$ S! A, D9 o1 ?$ j4 E3 f8 [
"Are you still in WordPerfect, or did you get out?"
; d8 V/ U4 h6 P3 ^
- g) [- N2 w0 q您是否還在操作WordPerfect，還是以經離開了。 5 r# _+ O! t t) Z
# t9 W c/ ]* d! n! B"How do I tell?" + w1 M* B' |1 b: n* V
9 m# P+ v1 V% y
我要怎麼說明呢？ 2 t0 J; j: y1 ~# @ u/ ]
$ O! D* Y# L% X4 c3 o( A8 C
"Can you see the C: prompt on the screen?"
( y/ S) o R; }5 G+ a! k- } G& C% t) {$ U6 h2 m+ L+ l
你可以在螢幕上看到 C: 的提示符號嗎？
* i; d! }% a2 o1 ]$ i8 F q! @1 Q& i8 ]% N- g p
"What's a sea-prompt?" # e: c3 I, w/ C6 |* r) b
( \, l7 k3 `: G8 k0 h
什麼是 "海的提示符號" ("sea"=海，和 "C"同音) " g$ e6 V/ x& [; [$ c
9 d! v' \, w- \ e Q; k! S
"Never mind. Can you move the cursor around on the screen?" ) Z2 c/ @, g$ B8 W* \/ t. G
& N- V8 y5 K6 V- E# G, B
不管它了，你可以看到游標在螢幕上嗎？ % [/ i: X4 d1 t2 M
- o* h) ~* g4 F+ x- k1 P# a4 t8 o
"There isn't any cursor; I told you, it won't accept anything Itype." ! A) z. c3 a: V0 p4 e. H4 q
( e* _' X9 n; t( w g; G0 b螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
2 J1 D. Z# t8 x8 r0 G( k _5 j* n7 Z9 s" @- ~( z
"Does your monitor have a power indicator?" / |/ P: ^/ ]# A3 H4 _
& O; |! Q7 s$ W+ S0 e
顯示器上的電源指示燈有沒有亮？ $ Y$ ^' U. E( _! ?# P
, o; x; F; }1 P* M# n
"What's a monitor?" 0 E7 F3 f8 k; E7 N& ?9 f
, t) [, ^* K9 v2 E什麼是顯示器？
" G7 Q6 r- I8 o$ X$ {' }$ `% C' d6 R) c$ r
"It's the thing with the screen on it that looks like a TV. ; z, N% t* Z7 k# W' p
! [& f8 `* O9 O- ~Does ithave a little light that tells you when it's on?" 5 Y$ n4 p$ Q+ i7 K' E
* _/ ?2 C9 e" f7 c6 O就是那個看起像電視的螢幕，
" a, P/ X; l- x0 u! N( a4 K# |, i& H2 g/ Q
有沒有一個小光點告訴你它是開著的？
+ y- X: T% Z ]- ~9 f
" S/ o, T1 O# r9 `+ U- KI don't know."
5 k7 a) W6 j* p* f3 H
/ n5 V% F! n0 C! i7 l* L我不懂耶。 " h5 {) F& `4 j/ i5 ^' b
; j+ r5 ^8 N; o9 l/ O8 U"Well, then look on the back of the monitor and find where
# ^8 F' b( \- ^. l0 P1 S( b: _* d( T) V/ B
the powercord goes into it. Can you see that?" ) @$ D) D" F3 F2 `, u
4 Q% C* h, X$ f! z8 @6 o& U/ f那麼，你能不能看得到顯示器後面有一條電源線接在上面？
: k$ B/ }* t( g d1 S$ b2 M
. @# l- u& c4 W A" j0 ]) h4 y: O# j"....Yes, I think so."
$ S+ F1 {, ?+ v" S; N1 I O8 D; Q3 w
是，我想我看到了。
+ ~) I" `* a) s) A& v) l' Q# F" B8 Q/ l1 s# L( S+ s
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
+ e' d5 K7 N$ [2 s, |7 {( a* F
+ y" i! Z& A! i. k太棒了，沿著電線找下去，看它有沒有沒插在牆上？ % {2 ~5 Q8 y* X0 V) ]$ k
/ q; }4 r% H: \4 z
"....Yes, it is."
8 }3 |- m) y9 e% F) w/ H) v. w1 d3 F
, G0 g- H* k" Q有啊!
% n" e9 p' D9 i6 F& q/ u6 @$ V. V8 f
"When you were behind the monitor, did you notice that there were
0 H; z0 H* D: a, D
) S5 T3 T; d! z; E$ [two cables plugged into the back of it, not just one?"
% n6 ^3 b! |5 V5 l# N
+ ]8 J, o- T: b+ {; w: @你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
& i M: |+ o2 F
& ?$ t+ n2 x& U0 a. R" Z"No."
3 E/ ]8 X5 s0 ^/ p% B* p) H- t- J7 r! }5 g
沒有。
? s* ~& [9 c- s! s; A7 J/ s G
) W* Z1 F3 y C4 \" E3 u"Well, there are. I need you to look back there again and find 3 J" x9 [$ N7 w) w% k, n3 H3 }
) J, k$ i+ t; Q: x
theother cable."
3 j2 o6 o9 s, I5 a' M4 U
5 A3 P: c5 Z. Z* }就是了，我要你再到顯示器後面去找另一條電線。
- D7 g2 L& s! V7 z0 a# }4 C+ @' }2 Z( w& d6 y8 a
"....Okay, here it is."
* Z' J# a8 X3 W* e' [
; n6 ]3 Q6 B) B6 y) o+ |/ j5 iOK，找到了。 ! \) v: T6 P, I% i: z* L: ^
( r5 [% G( l/ S3 P$ D"Follow it for me, and tell me if it's plugged securely into ) Q9 x- W$ ?, x3 b
@" {/ J& T! S% p5 ?
theback of your computer."
" Q v; Z+ d; I# Y% ~
! x z3 n5 C9 t% B- n再替我找下去，告訴我它有沒有確實插好在電腦後面。
: y+ \+ Z2 R2 M! b! W9 Y1 M1 {. ]4 ]! J/ g1 r' I8 E7 e# K
"I can't reach."
1 K* k2 l( k/ C5 F% R- Q8 T0 {) E" S1 _. B
我搆不到。
% ^. [$ @" `. q; {( i# [) [/ I4 O ]" r. \
"Uh huh. Well, can you see if it is?" 0 L' R) Z) v* G- T7 Y
, W( s3 a8 t! G$ b
嗯，那麼，你看得到嗎？
; X- e2 f" h# T& F( K4 y
. i( I2 N, n$ R7 Q; Y! i7 H, R"No."
7 n: O# s" }% ]2 m: j4 ^7 ]1 m, T" z) ^) @- k# \" [- F Y8 X
看不到。
8 a9 p0 V- H1 ]$ o* O: m$ P& n, a1 i1 Y! n: H
"Even if you maybe put your knee on something and lean way over?" 1 E( q4 v1 m9 u* z6 u
' v$ e7 Z9 d7 W2 f6 q; e, m那麼拿個東西墊高，爬過去看一下？ * F% e4 H1 r' O& {3 Y
( e. x$ _/ T, P' M# w
"Oh, it's not because I don't have the right angle - it's becauseit's dark." " Q5 t1 o3 h' Z
% Q' _/ Z6 n, A
喔，不是角度不好看不到，而是太暗了。 " `+ R; `/ t4 C2 A7 {3 d
! G: U9 @% p7 V' S"Dark?" ! X! k( x9 ^! V7 V# y7 _1 r% ^
' d6 R) {( B9 \+ x' M太暗？ 9 d% ]3 F4 c4 h1 Y1 K T
! ^' o: t% f: X3 W) h
"Yes - the office light is off, and the only light I have is
5 G! c) m" W/ s& P, }: m% }) [, |+ Z' o B) a) ~) x" X) G
comingfrom the window." 2 Y$ `4 q7 S; X# Z/ i: ]0 B$ u
) d4 c: l; ?6 @% d/ N: Z是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
$ U9 Y" k( s$ q% K! m" f( H6 }, q7 G, K7 ]! m- k8 U- z* O
"Well, turn on the office light then." % _/ n$ o4 m$ B3 ~) |' s
3 C+ Q8 \& M" b: {那麼把辨公室的電燈都打開啊。 ( B5 g' \3 t0 b9 s+ a+ n1 o
2 _. F0 C+ ^# p# t7 r"I can't."
( \& K) j1 f% L* }
' A2 E: N" u' \ [5 R8 ^( U沒辦法。 , P( i6 P( N( d* A
+ s s; V9 z1 [, I* T"No? Why not?" . u0 k' E% s1 R' [" [
: [$ Q7 p3 Y1 Q. o. P' O
沒辨法？為什麼？ 0 P5 }1 e9 ^; f }% }: h
1 E2 e4 Z5 ^4 w4 V
"Because there's a power outage." ( W3 D* g" t! e6 Y
3 a* v; U2 m2 m0 Z3 b* Z
因為停電啊! : R9 A" e) X+ ?. X. r7 _9 Q% W
0 Q2 ?7 D: D' L" D"A power...... A power outage? Aha! Okay, we've got it licked now.
- M( M9 {5 d2 X6 G' W. f3 a
7 Q2 k! |# H+ M0 c& f" iDo you still have the boxes and manuals and packing stuff - L4 `7 T+ D, z+ _
; L4 E: r2 t, n$ `( t" K6 G7 m
yourcomputer came in?" 9 ]" t' B4 X- }( o- `7 ]: h, A( j1 M
: |. L+ Q* R$ O停...停電？&#@!(& ，喔!OK，現在開始打包，
1 R( z7 M& I- I9 b1 S/ T: C" a, ^% j% T6 G7 j. a* G6 ~+ }/ M
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ , M0 ~% x" i: S- i( @, j# U
( r( T! L# N! j9 ]1 n, r4 x8 }% x b"Well, yes, I keep them in the closet."
; L' h( [# w6 A; D9 } k6 a; J2 R4 q* o
嗯，是的，我已把它們收在櫃子裏。
& Z2 S b2 F1 W: T+ K
1 k" R! b% P4 Y, ]"Good! Go get them, and unplug your system and pack it up justlike 4 m* _* D3 o7 _2 e6 \7 h: r( i
6 W$ e& O7 G% N9 e7 b2 i
it was when you got it. Then take it back to the store youbought it from."
& p2 t2 w( l( J" @# }
: [6 r6 W% q: u, Q很好!去把它們拿出來，然後把電腦搬下來包裝好， 7 F8 F& x0 ]6 e( g: H- H+ f9 {
! S' p- Z: ~1 S6 M
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 2 y1 H6 `% h9 h' H
0 [6 i, J7 N5 P# J"Really? Is it that bad?" 7 ]; r* u9 C% m: Q" {
! b6 [- a& w/ a. B& B+ U2 H/ ]真的嗎？是它壞掉了嗎？ 9 m1 F" ?5 ]% j8 [
b/ _* R9 U, w" d7 y! O"Yes, I'm afraid it is." ( p! \; t- G+ h) c1 w
+ d2 H5 Z7 ~ _
是的，恐怕是這樣了的。
+ F+ N' H1 P8 ]5 T% s' h( x5 q( L9 ?$ B0 f6 y, N
"Well, all right then, I suppose. What do I tell them?" 8 r8 q# [! j5 s$ L, q# B/ m
0 F0 d- `$ M( q* e; ?喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
0 Y) a* p* g- R4 W4 B4 D0 \' Q5 Y4 X4 n+ o
"Tell them you're too stupid to own a computer."
2 ?' b, V, F5 G% W. c
7 T) \4 X, J. _: I& O" {就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
