Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ) o/ ^( P6 r/ f7 s. O
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"Ridge Hall computer assistant; may I help you?" & Z+ d6 D6 R; f! l8 I
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect."
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# c3 T! ]+ m W* Z5 t( I是的，我有WordPerfect的問題。 0 `3 c7 d( I. }) i6 D
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"What sort of trouble?"
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* ?& M' e% s6 l3 k您有什麼問題呢 ? ! J( `( [9 A' }" M# C. W$ b$ y
) Q! B5 B% h+ o; @"Well, I was just typing along, and all of a sudden the words wentaway."
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2 y6 n4 _" k+ Y G6 A5 Z我剛剛自已在打字的時候，突然間所有的字都不見了。
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* m3 u' G. Z/ X. F"Went away?"都不見了。 ; A& R' V* {8 v3 Q
1 I( Y% {! e& m2 O"They disappeared."
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它們都不見了。 % _# w. V. ]3 I
% j8 `2 d7 |' f: R9 I7 r- p"Hmm. So what does your screen look like now?" . E" u1 U" ]/ g
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嗯，現在你的螢幕看到什麼東西？
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0 x* D" t- W9 R' z/ Q) A; N6 r- U$ O"Nothing." # }/ |3 F7 p2 w" j0 ^9 V
+ e1 V+ H/ p6 N$ @6 H沒有任何東西。
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"Nothing?"
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沒有任何東西？
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"It's blank; it won't accept anything when I type." - M" Q2 G } z+ b0 p U! p
' j4 x# X. V \% ]螢幕是全黑的，我打的字它都沒反應。 . s/ O, e: E! R f. \4 ]" j
3 R3 ~ N8 M; @- h"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 0 Q; X- }4 U( G& ~) @9 R
) l* T( ~' _8 [, G( b0 t3 j"How do I tell?"
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我要怎麼說明呢？
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+ }( W4 {( {6 \, t+ p) D- q) M"Can you see the C: prompt on the screen?" 4 _/ {6 H7 z. J! W% j3 T
& s2 Z7 E. n7 h7 G你可以在螢幕上看到 C: 的提示符號嗎？ & k* H* ~; r8 c3 q
9 J9 @3 u2 \9 N0 p' S$ h( T"What's a sea-prompt?" 7 l( Q% \' w3 G- K4 x
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 8 m* ]# L" B. c; h/ x/ k
" C- O' M( ?6 ` v j& ?9 ^5 p"Never mind. Can you move the cursor around on the screen?" & L5 w: O# E5 W; E# T
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不管它了，你可以看到游標在螢幕上嗎？ $ q$ ^0 _. D3 `% F# M
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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# @6 Y+ A1 r, h0 Q5 J. U"Does your monitor have a power indicator?" 0 r" I$ N+ \+ F3 c/ }
1 a3 a# r0 W% ]4 r/ @顯示器上的電源指示燈有沒有亮？ 0 t/ ~% ]7 y1 z# G5 a# L+ t
3 |( N1 j9 E5 T( L. Y {' T"What's a monitor?" ( D; d1 s2 P- u7 e% e0 j
2 L, L# T- b' G. n什麼是顯示器？
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~% L; j6 @3 t+ t0 P& ]"It's the thing with the screen on it that looks like a TV. ! B) S2 c1 V5 J) u; y/ o) K0 @2 ?6 ]
6 A3 k7 o) j, S2 ^Does ithave a little light that tells you when it's on?" $ i+ A6 q: q! [# M }+ u
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就是那個看起像電視的螢幕， 1 _+ S+ ]. K% f/ e; L
7 ]' H% x: k: D" z* L. S1 T有沒有一個小光點告訴你它是開著的？ ) ?$ [. A7 N2 q1 l$ x# x' y
2 R% t1 F1 j# {5 Q- h) ]I don't know." " X" L; G6 r) ?8 f9 g: p! e
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我不懂耶。
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"Well, then look on the back of the monitor and find where % x4 g) u) k# r/ [8 v# x. _# G
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the powercord goes into it. Can you see that?"
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+ b) j8 I" C% @5 f* T那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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& U$ ^5 L! R* H# d是，我想我看到了。 & s8 F G! X3 n5 B% [# W: O
3 u8 \0 c" W x, V( _"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 1 ^7 w/ }* b {7 S- y
K9 S" H. {! Q太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ; I7 P, D- e& k
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"....Yes, it is."
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5 }+ X+ l6 o* O% X8 i2 i有啊!
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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, P0 P3 J, z0 }你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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r8 x3 _( l2 C! ~5 S6 k/ K, m w沒有。 # Q) p6 t$ W/ z9 [* {
8 y+ c: A- Z& r"Well, there are. I need you to look back there again and find
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theother cable." ! f) y- v; Z% E2 c
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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9 _0 K+ x7 C- n* XOK，找到了。
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+ T$ E, o! x! ^1 x8 Z; M; j/ J"Follow it for me, and tell me if it's plugged securely into % S' ^) ?$ B$ g& J) g8 a
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theback of your computer."
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8 O1 \3 y$ l% F: C. `( L. ~再替我找下去，告訴我它有沒有確實插好在電腦後面。
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1 Y- p d& }& y$ n/ R$ j"I can't reach."
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_. k- s! t3 L- a& P+ y" _我搆不到。
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"Uh huh. Well, can you see if it is?" 6 T' _9 K" y f; k" z' ]
2 r- r* q0 s4 f. D& l R6 F嗯，那麼，你看得到嗎？
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. A4 ^- J7 O& L3 m3 f; {* X' D"No."
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/ G: q# `# ?# z$ J# [看不到。
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"Even if you maybe put your knee on something and lean way over?" & s) k* O4 I2 h' }6 ~+ d o
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." 8 D$ v2 M' a2 \% P; A1 X
2 G9 L+ ^: @ Z- h喔，不是角度不好看不到，而是太暗了。
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8 H! {7 M1 J: k$ P+ O0 N"Dark?"
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太暗？
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& b/ e' r! W2 E% q"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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9 B0 W" G3 T1 Z% @"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 1 u/ F: ?* @% @
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"I can't." 4 B+ l% n3 W# q
8 C5 J; L4 E) }4 D. |- ~沒辦法。
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4 A f6 j+ N, s% T3 j"No? Why not?"
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沒辨法？為什麼？
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9 g& M1 A' ?% r) N) g) e"Because there's a power outage."
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因為停電啊!
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) ]1 E9 V" ^5 x8 \ u$ g"A power...... A power outage? Aha! Okay, we've got it licked now.
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5 S2 T) X6 Q+ M. n, q5 X$ [" wDo you still have the boxes and manuals and packing stuff & P3 l( ?* X2 O. t
0 D3 t# ^: e6 y# Eyourcomputer came in?"
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+ T% |6 p/ g9 z9 d停...停電？&#@!(& ，喔!OK，現在開始打包， 9 Z4 }; F6 M4 G3 U9 E
& Y: G' p- Q0 B2 `/ P電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ; m* p, b6 f, ~' E) y+ ? O
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 % q/ u; {2 ~- ^$ T% ~
8 B& E3 w$ B7 m/ T4 |6 ~"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." . F6 w7 r& @) T
$ s9 X6 y! o8 P! `1 U: D很好!去把它們拿出來，然後把電腦搬下來包裝好，
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( z: f/ |: k4 c* l( H8 E就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." / X$ M. @ G$ I) a8 Y
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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' |- t2 n* o$ |' m1 g% E"Tell them you're too stupid to own a computer."
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; X$ _5 X3 z# V9 S1 K就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
