Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 6 [5 w2 K9 u1 V) ?. l7 C2 `! E9 g& Y
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"Ridge Hall computer assistant; may I help you?"
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* K" ]- p" q- x8 l% R1 {Ridge Hall 電腦公司你好!我可以為您服務嗎? ) c; q( w$ K# C
' y: F/ x6 z$ x. @" `. v$ L4 t"Yes, well, I'm having trouble with WordPerfect." ) i* g2 z a8 W% f: j6 F1 B# C
! T$ {6 ?& v8 Z是的，我有WordPerfect的問題。 1 B1 b8 [& C. ^: r- V' {: y
8 T4 q7 Y4 ^) ]- k8 q"What sort of trouble?"
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您有什麼問題呢 ? ; h/ H- Z1 z/ }4 I+ V8 n/ g
" U- [; U) i- x q4 {"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 4 K. Q$ H& G! M4 k2 ]3 x2 k
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"They disappeared."
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! | u! c" w- t2 A( Z5 V, `" @& O9 i2 ]它們都不見了。
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( g" ]( W9 d* z. G" L, H" h"Hmm. So what does your screen look like now?"
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6 S# c1 k- V+ k& r嗯，現在你的螢幕看到什麼東西？
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/ { C0 ]& B% O8 l"Nothing." 1 I. ^# \2 b3 f+ m# D& ^( j+ w
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沒有任何東西。
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& M! M. n) Q1 q9 L3 l3 O G& l4 S"Nothing?"
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沒有任何東西？ 8 Q% o9 [7 A/ ]( y4 m. L/ E
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 : w/ V9 \; D' q7 n! U; O
* K1 P( r: S- u, f5 H8 M"Are you still in WordPerfect, or did you get out?" , X+ C' l% i& K
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您是否還在操作WordPerfect，還是以經離開了。 2 o# g% Z/ V/ s7 z% G8 ], c/ {
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"How do I tell?"
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# e- u+ A7 v" F我要怎麼說明呢？ ( |0 C+ K s* T7 a# F+ }$ p
6 D2 e- R& ~! x8 p3 F& N"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" ; s" G0 l6 I9 h# s' _2 J
! ~- w$ r8 b1 v/ K, R) }什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ) J0 n( Q% I# S: n1 V' c
9 i+ L' L/ D) l# |% I; ?8 g9 x"Never mind. Can you move the cursor around on the screen?" 3 V# w4 ]- M! i) ~. w% p! J
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不管它了，你可以看到游標在螢幕上嗎？
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' Y+ P6 C* U2 w' z) W"There isn't any cursor; I told you, it won't accept anything Itype." $ P& F9 l4 f. \/ \$ E0 @! j
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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: s/ ^! L& h+ D/ z"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ : S/ Z/ r& a8 h, B2 r: J
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"What's a monitor?" 9 K0 S C5 d6 l/ N. e; R7 j7 C( f
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什麼是顯示器？
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4 R4 Y9 h1 y7 P5 @1 |"It's the thing with the screen on it that looks like a TV. ; @# c' t6 j" _7 a/ x$ G n
7 J7 V! g' g2 S; k1 |( n+ b1 @Does ithave a little light that tells you when it's on?" 8 H! u7 U* g* ]. B
+ X0 n" G5 Y7 v) ]6 i' ~就是那個看起像電視的螢幕， ) \# t3 p. S: `+ {
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有沒有一個小光點告訴你它是開著的？ ; r7 Q% T4 I9 s. v
) |& G' v3 E, ?9 {8 V! O: f" H' II don't know."
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8 [! f' _( n4 D" p我不懂耶。
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! G- q7 n/ a9 S# @0 }6 i"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" ; E) h, q* d7 M; k T) ~% l
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ ' w6 v: W* A$ z, ]6 Y$ [
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"....Yes, I think so."
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是，我想我看到了。
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# W( W, R, U0 ^7 k2 \"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ h% J1 x1 [2 c. A" u4 b3 f
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"....Yes, it is."
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4 D3 ]2 u4 C! C5 d" z) b7 ~有啊!
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9 u9 M1 a. y+ [ f" C"When you were behind the monitor, did you notice that there were
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) x. ?9 U0 \4 e: Etwo cables plugged into the back of it, not just one?"
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& _) c5 ?( x/ i0 a6 E$ q3 }你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ ! X1 G+ E" @: t6 H! u5 _6 ^+ h P- `
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"No." & y; [1 v1 `+ T5 f) }3 B& [7 Y+ G
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"Well, there are. I need you to look back there again and find * h% R. J- P. y# h* Q/ m; b( [
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theother cable."
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3 U* G: D) _9 `& f; q就是了，我要你再到顯示器後面去找另一條電線。
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6 S5 ~# l& K, x"....Okay, here it is."
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1 e1 ? K) g( G% @& Q% v5 g' f4 fOK，找到了。
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3 n+ m1 I0 @, o* b"Follow it for me, and tell me if it's plugged securely into J+ @, E% a& J% g; u
4 D) C+ P e5 G" Ptheback of your computer." 9 D: T9 s- x: u
% T4 q2 H% Q, `/ |; k: y0 E& X2 S再替我找下去，告訴我它有沒有確實插好在電腦後面。
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+ g& R# y; ]2 ~) _"I can't reach." : q; e$ I1 g! [8 |
' @! U. d) ^. [4 Y/ I( Y$ S& ?我搆不到。 8 c8 i8 S2 s: S, I% S
, c4 k$ u4 F3 x$ w" z" G k1 r"Uh huh. Well, can you see if it is?"
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5 l. H; n* ^+ X6 D1 A5 p& L嗯，那麼，你看得到嗎？ 2 c& L: O, h( k3 ^7 T
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"No." 6 w" @# {3 {/ \' h9 S
+ u* ~ l- l7 E) _' R& h看不到。
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8 }5 p) A& X: E3 z"Even if you maybe put your knee on something and lean way over?" ; p! `- F" ]# @" O& A
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那麼拿個東西墊高，爬過去看一下？
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% p9 R$ ^7 W, C5 K"Oh, it's not because I don't have the right angle - it's becauseit's dark." ; m8 {( O) A1 `! Q9 j( q+ N
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喔，不是角度不好看不到，而是太暗了。 - m9 g+ |8 a' g$ u
|2 `( _7 m$ G4 E4 X"Dark?" ! f3 T8 j6 X$ X& I) v
# v+ Z, S4 q% E: ]- X! P" ]6 d太暗？
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"Yes - the office light is off, and the only light I have is
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0 g! I. `1 ~% _2 g6 Rcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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8 M: Y& T$ \ n) B7 B& ^+ H"I can't." : g1 q: s. N5 N# m" F$ Y
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沒辦法。
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# J, o6 r P* m( E# |"No? Why not?" . X/ B1 k+ j3 J
: L: \9 M. g$ a4 V/ P沒辨法？為什麼？ - p- `! O5 h3 p* v1 z
% V' W2 d) E9 x2 d- B* v$ W"Because there's a power outage."
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3 ?( {/ f, X' ]5 j因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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$ L& o" B- N4 O0 _Do you still have the boxes and manuals and packing stuff
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, y9 o# m8 G! P6 }- m+ i h8 ]yourcomputer came in?"
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0 J6 _+ @( X9 [5 y停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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% k# k7 ?9 j2 g7 o) e7 a"Well, yes, I keep them in the closet." ' F- `" j/ g# z
( Q+ _( x( V0 P( _# D& v嗯，是的，我已把它們收在櫃子裏。
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# l4 V+ r6 g8 V, \ l"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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' F4 Z4 |" i! [很好!去把它們拿出來，然後把電腦搬下來包裝好， ( i: ~4 j: g8 v! P; N
( V, b8 s$ D6 a% @7 N9 t就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" ' j; b) c! P* s! Z
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真的嗎？是它壞掉了嗎？ ; Q$ A) u8 k1 [: ` x. n: }
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"Yes, I'm afraid it is." ) b0 Y' M& V# `, k, y* o. n6 C/ d+ c+ }
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是的，恐怕是這樣了的。
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+ g2 L/ q; G% m& ^/ k" i, G"Well, all right then, I suppose. What do I tell them?"
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7 b( s* H7 t7 |. M( m喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ ( |3 u6 ]# p) I7 w) z. P% Q5 f
! n( _! C9 u) q* o' _7 E"Tell them you're too stupid to own a computer."
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1 j# y+ d& f% y/ O! _4 W就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
