Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 + {0 B. Z% d6 K8 T- `
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"Ridge Hall computer assistant; may I help you?" 4 B/ E1 I/ `: `" E4 J" y
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Ridge Hall 電腦公司你好!我可以為您服務嗎? , U0 x! N2 P4 h2 P& e6 _/ O4 @$ t
4 R) J/ f5 A; t5 P3 T9 S* O"Yes, well, I'm having trouble with WordPerfect." * N- t. s8 C0 O0 j: r" g4 m9 f) a+ q
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是的，我有WordPerfect的問題。
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( j3 B5 U: a+ u S5 b* k% q"What sort of trouble?"
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, i, m% G8 J( t1 B5 b您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 . o' j/ G6 l6 j+ d
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"Went away?"都不見了。
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* D8 N5 z+ T- s* n3 b1 n+ I7 j% @"They disappeared."
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它們都不見了。 4 o& U7 A$ y/ ]8 {$ z
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"Hmm. So what does your screen look like now?"
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. S2 J, e# ~. A7 R- {$ U嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。
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+ B+ w4 o- n4 t/ A"Nothing?" ( l# N6 i1 a; p: _
; H/ Z$ ~& v' d2 i& M沒有任何東西？
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3 v3 _# q& c% j8 ?! b4 M$ q"It's blank; it won't accept anything when I type." X' n% U* h- U
, H3 N/ Q0 S5 a/ I) c9 q+ ], d螢幕是全黑的，我打的字它都沒反應。
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4 u5 d! O/ o4 X"Are you still in WordPerfect, or did you get out?" : Z D3 l' _" o, T" h6 u
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您是否還在操作WordPerfect，還是以經離開了。 9 D3 s1 p) a1 X! n7 M
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"How do I tell?"
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% ~9 J' v6 o9 t$ q8 H7 Z7 g我要怎麼說明呢？ & |; ] l( `& A+ H/ R
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"Can you see the C: prompt on the screen?" $ j& r+ n7 ^" G9 I* U
" S7 X1 b+ X+ |, D+ a你可以在螢幕上看到 C: 的提示符號嗎？
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6 k0 |& a* b, h8 q9 K"What's a sea-prompt?" 3 l1 q) M5 w* k# ^% j
0 \/ w& T; R. @什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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( {) D$ q. [, u8 F+ o"Never mind. Can you move the cursor around on the screen?" ( v! Q) `# D% ?% Q5 }) W) T
8 l* f* P' |7 C不管它了，你可以看到游標在螢幕上嗎？
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" p3 `1 x! Q \) G; x5 q# y"There isn't any cursor; I told you, it won't accept anything Itype." y1 F+ l- r% _
& J, g+ W* S6 L% _1 w. B; `螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ $ \' F- X! C. F; [/ c. C
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"What's a monitor?" 0 B# F' e+ d8 {4 ]
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什麼是顯示器？
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' l$ }( T |# J6 n"It's the thing with the screen on it that looks like a TV. / d* G4 p' `# u: P% }$ b* {. u; c3 z% f
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Does ithave a little light that tells you when it's on?" 7 `( G! w0 _/ L
2 Y1 h( [/ ]5 j5 V) _* D3 b就是那個看起像電視的螢幕， / T: R" Y( L' @! B/ _: d
* A( e) t5 P' D, y有沒有一個小光點告訴你它是開著的？
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9 T m- X; q- bI don't know." : L1 Z! q1 x& F5 J! ~$ v7 @
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我不懂耶。
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! @% ^2 f" i1 X. m; Z+ ]- W"Well, then look on the back of the monitor and find where
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6 h: T: f7 V, u) hthe powercord goes into it. Can you see that?" ) Y; S# U! ^+ f, C" v8 h
! U( L) u& B! O9 p, d9 ^那麼，你能不能看得到顯示器後面有一條電源線接在上面？ % Z, J% q9 K, ` w" D$ d
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"....Yes, I think so."
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是，我想我看到了。
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/ O% {5 Y( ?( |' `"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." W/ x: M3 W! y
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is."
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有啊! - y3 K% |. I5 N) T+ ?" a* w
& G' t8 T' O7 n, R"When you were behind the monitor, did you notice that there were 7 n Q# W5 `- {( z. I. S9 ?; |* t3 @
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two cables plugged into the back of it, not just one?"
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- {+ v4 \9 Z$ j/ F: F你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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0 O" g' ^! V+ Y: L- w! M5 D沒有。 ( I; w* g! h. A- T
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"Well, there are. I need you to look back there again and find + s" b9 u3 w% z. m" s7 O7 t
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theother cable."
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, Y: i# _% k7 F就是了，我要你再到顯示器後面去找另一條電線。 v: g6 L" j+ H- k, R. M& {
; x- y8 {6 t% j7 s: b: O( `+ E; D"....Okay, here it is." / x3 f& b; O2 V J2 h# P) H
$ \, ?$ Z& P/ w/ s8 T NOK，找到了。
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; T5 } J1 I5 _/ k4 A, D"Follow it for me, and tell me if it's plugged securely into
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$ {% p. ^! L/ A4 z4 s8 Utheback of your computer."
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, D e' h# Y& q5 f9 N; m7 Q再替我找下去，告訴我它有沒有確實插好在電腦後面。
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) }% F3 {+ f4 T+ L/ |' D"I can't reach."
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% e8 |' r/ C1 K# b$ Y8 ^- ^3 W/ V# U我搆不到。
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"Uh huh. Well, can you see if it is?" & Y C- r- \( X7 \# p
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嗯，那麼，你看得到嗎？ 6 F1 G' q! B; T% s. J1 R
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0 r( A e! ^; B8 `. I( C) i看不到。
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"Even if you maybe put your knee on something and lean way over?" 4 w; Z l, ~ E* U& |$ ~
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那麼拿個東西墊高，爬過去看一下？ 4 U$ ~+ \: a1 _* y5 |
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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7 r( R; N' i( b- h/ B8 d喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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太暗？ 8 k5 o9 H8 |% i
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." & ? C) c# T( [3 x2 b
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 9 @2 K9 ~$ Y) f% Z# Y+ w( ?- R+ [0 Z
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"Well, turn on the office light then." 0 c( b ^; @% Y. t4 m& \
7 T8 R! i; R/ i( @$ k8 ~那麼把辨公室的電燈都打開啊。
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4 U9 s- o5 R8 c& o s3 q/ P"I can't." 5 E1 _0 e+ i Y/ Q4 S0 ~; m
( {0 \, k; I, o沒辦法。
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"No? Why not?"
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/ [6 y! O) ^+ G5 C) [( ^ U沒辨法？為什麼？
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' L' F8 V8 I, M"Because there's a power outage."
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$ g5 |' ]; t2 G! C$ n+ ?因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. / a4 _) f- }6 L. ?# |4 z
1 n. |: k0 m! W3 _$ {, `Do you still have the boxes and manuals and packing stuff 7 i( D/ l' M# t( s9 g3 q- U" y
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yourcomputer came in?" p& r8 T8 n- L S7 p/ h$ \
; a2 B/ f1 a5 g停...停電？&#@!(& ，喔!OK，現在開始打包， 8 [1 S9 m6 t- @% G6 g5 ]
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." . C9 t8 p2 \* @ \
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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0 n! H( M6 U0 l0 x% M1 {it was when you got it. Then take it back to the store youbought it from." $ w$ e; g H W1 [( C0 m
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很好!去把它們拿出來，然後把電腦搬下來包裝好， / r6 K9 m' q7 S" \4 _. T5 ~' S- @
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 1 a. M0 i6 T6 u% e, y* `5 y( G
( q8 W! a) e# ]9 }: \5 r) ?"Really? Is it that bad?" 7 x! U1 M! L: ]+ c
; y% E2 G4 d; \; q, n. n" @; P0 z真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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/ T7 ~: t, n9 D+ R! A2 U是的，恐怕是這樣了的。 N7 f. P+ E4 z* U4 A$ F4 O
7 j+ S) D& s& q0 O: w"Well, all right then, I suppose. What do I tell them?" / o% ]) t) R, I4 l* x2 G: H
. ?" w: C# d* }# Y5 o7 l喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ , \$ X0 B9 u: P7 C* A( }7 Y. c
0 Q" z! `1 b9 V2 f9 y/ e' F"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
