Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ( g$ I& Z. y/ V: e4 b
* U: z) e: B3 A- R: Y/ m"Ridge Hall computer assistant; may I help you?" + {: i, D) ]$ T' ~2 ]7 H
% j% J$ |3 D; H$ p$ c" eRidge Hall 電腦公司你好!我可以為您服務嗎?
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. @( O! {4 i- a$ a! C6 P9 @"Yes, well, I'm having trouble with WordPerfect." 2 o; L* Y" o s1 q
" {1 a$ `0 T# U5 L/ r! J& d: s3 P是的，我有WordPerfect的問題。 5 Z/ d3 b6 s3 V) i8 ?. M
; {) G- V9 l7 V2 B"What sort of trouble?" / Q( A' `- ]7 c* |
, B" m9 I, O( N& d2 r- j7 N: j您有什麼問題呢 ? * _' q% y$ S. X- n% e
% K% q, O1 I: x5 _"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 T( R2 M- N$ `! s6 d- l
: u6 Z$ {3 k1 G4 \1 U/ H8 ?7 f% E/ u"Went away?"都不見了。
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"They disappeared."
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它們都不見了。 * m; G7 v3 ^" ~6 l& z4 E
& o( I, V# _; p0 W6 K3 t8 d0 Y$ f"Hmm. So what does your screen look like now?"
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4 X6 L& P7 }7 l$ z嗯，現在你的螢幕看到什麼東西？
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"Nothing." 3 }; {4 z* R5 t9 z$ ^
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沒有任何東西。 $ t3 O8 Z; g! Y, q6 k" p# \8 ]
- U- U5 [4 p5 ~! T"Nothing?"
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- F# L/ |3 a/ I沒有任何東西？
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"It's blank; it won't accept anything when I type." ) p- O5 y6 C( {% X) C; y
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螢幕是全黑的，我打的字它都沒反應。 ' ]8 Z4 y: r, e7 r; I6 R& l
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"Are you still in WordPerfect, or did you get out?" ) |1 n* f8 I: \5 ]% R
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您是否還在操作WordPerfect，還是以經離開了。 1 b/ o# E0 E/ r( t
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"How do I tell?" # z( a8 Q g' w. S- ^* a
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我要怎麼說明呢？
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! j4 V5 {% l/ e5 p1 w2 }"Can you see the C: prompt on the screen?" ; g/ f+ {. G/ q. y. P
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你可以在螢幕上看到 C: 的提示符號嗎？ * W( ?2 Y* U! S% D0 T, p3 x* e
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"What's a sea-prompt?"
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G F( W; j0 o4 u$ {4 F什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 9 B$ H5 @' L8 K: v
1 @8 G" P& y. |: j. g5 G"Never mind. Can you move the cursor around on the screen?" / q4 ?) n1 ~/ m- `, h! ^5 b
* S1 d0 s$ `9 l1 {" z不管它了，你可以看到游標在螢幕上嗎？ 6 j- q+ V% |, V; y2 q/ z
% e" j; m3 U2 g& G& ?# t"There isn't any cursor; I told you, it won't accept anything Itype." 9 d& d, `, ~; w/ w* D
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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% A/ i) N0 [6 h& k"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ 8 ` E% h& K4 B3 Z# U2 T; X) p# k6 X
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"What's a monitor?" 7 F4 q' G' F+ ~# Z& t; w& V
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. 6 {% j8 x# o& X- n! b8 J, C
3 L3 \) {9 J2 ~' d" F" zDoes ithave a little light that tells you when it's on?" & ?# N; W0 ?5 V1 _: t8 V% Y
/ @( M( U: D" W$ k1 T( o0 d就是那個看起像電視的螢幕， # T4 y+ @: K( e: v5 d c/ r
. j2 E& l g, `) k8 S+ i9 s6 z% y6 @有沒有一個小光點告訴你它是開著的？ / O3 a7 b6 y: e, S" H
! t/ g3 k i' Y! p8 J! J [/ B' e& QI don't know."
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$ R- P3 g7 M4 p7 D/ v我不懂耶。 ! V% g; D5 i5 N5 r x* N: f5 Z$ E
4 r+ @) B: {3 y+ L0 P7 {- |"Well, then look on the back of the monitor and find where 9 I# u) A) Q$ T/ F' F9 U5 s# l
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the powercord goes into it. Can you see that?" ; K& |- K8 o' Y2 L) S
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ % b: o2 J, S: s( s' ?4 m
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"....Yes, I think so."
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$ I# Z3 W& e6 s) {5 p: D是，我想我看到了。 - c+ C& I3 B+ T9 V! p5 i- m+ ?7 M
5 b1 F, J* n% ^' g) z"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ # v% s5 O' n% i9 G
% u6 e4 x# v# N0 \9 T"....Yes, it is." : [! a- y% Q2 a0 E
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有啊!
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: E1 \0 r2 {+ a0 S5 O! O"When you were behind the monitor, did you notice that there were ) G; K1 \( n5 L/ x: o0 Q
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." , v; D3 ^* I- N" n
) r( H3 i/ U8 e沒有。
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) f/ b) U( {2 O9 C- B4 I"Well, there are. I need you to look back there again and find + n C' u! Q4 X4 T; s
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theother cable." 0 F# |- f( M2 u3 ?6 o/ K1 l
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就是了，我要你再到顯示器後面去找另一條電線。 5 q, ]+ O/ G9 k/ A
) C! Y( Y5 @3 f( ^"....Okay, here it is."
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+ [% I+ `8 j% S& TOK，找到了。
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0 U0 x4 O% \$ ~6 g1 J4 r0 K0 n"Follow it for me, and tell me if it's plugged securely into 1 H5 j" F7 a" y1 R
( M5 L5 M- H6 i8 h! stheback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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我搆不到。 8 v$ K Q. f( b( Y* J: R
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？
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2 u1 W* M* r7 X4 \, M% u. F"No."
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看不到。
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V! L& F9 Z. S8 I) R& i6 p"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." # `% M* m i0 P
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喔，不是角度不好看不到，而是太暗了。 * Q, \! Y5 E7 q
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"Dark?" 4 S+ E8 |. z/ g" M' i
% H! z9 b! ], r! C太暗？ 6 z; l0 @3 V% T
. R* @ c( k' x! B7 L"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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4 w4 { m& j; e! Z' C是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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"I can't." * J4 i9 A# l3 v
5 g& z9 b4 o! o* Q/ S/ ]沒辦法。
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"No? Why not?" % F" ^: V( z; b( I# z7 z
+ w7 g& a/ k6 \- K) `) r沒辨法？為什麼？ * |( I h/ ]. @4 G$ g
7 v, h3 s# B8 I3 B# s3 b, F"Because there's a power outage."
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; t% Z/ E$ r6 L6 t/ u因為停電啊! , c7 _+ a4 |8 [; `0 }# x' e: r" d
5 H/ T3 t$ j& z" T9 Q7 z5 y2 ]5 j! E"A power...... A power outage? Aha! Okay, we've got it licked now. - X8 ^" `1 S, R3 D: I
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Do you still have the boxes and manuals and packing stuff 2 q3 E4 k1 O5 n" D I0 f
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yourcomputer came in?" 1 y1 `, P4 G; O& i3 \
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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9 J9 z- u: p3 h$ j' v電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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) k8 R4 g* v* p: S/ A; Z4 K"Well, yes, I keep them in the closet." * Y3 [5 e+ C2 Z7 t
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike 0 C: v' Q8 E- e k) @ j7 T# w% @
9 ]% l# n4 I/ s& p* r1 ]7 f' Iit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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8 s* y2 \: _; c3 e5 L" q就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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7 f Q; G* Z* [& W2 K: J& h& w5 C8 j"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ l6 t& Z" \ H% T& r( K
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"Yes, I'm afraid it is."
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# A; F1 R& g5 A( g是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" 3 y6 x9 Q1 a; O% V* K
8 K9 T$ W% i" H- A2 _喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 0 l! R' _& ~. i# O+ V d
0 U6 f* D: y4 @7 O"Tell them you're too stupid to own a computer." - Y/ d0 ^- ~% k/ ]5 m! y
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
