Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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8 U; e" p1 [8 e v' ?"Ridge Hall computer assistant; may I help you?"
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, \/ k# x' o4 Y$ k. sRidge Hall 電腦公司你好!我可以為您服務嗎? f' B7 R# n4 Y
8 W6 S3 }0 \7 P$ S"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。 ! \' l6 Q8 O) r
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"What sort of trouble?"
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您有什麼問題呢 ? - F9 L' A y: P: u
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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# [$ J& _; M/ o+ I"Went away?"都不見了。 / r3 |* G! D( @1 v3 |2 G
( c% a, [' Z- v3 I! ?8 ~"They disappeared."
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它們都不見了。
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"Hmm. So what does your screen look like now?" " Y. V$ s, N8 b
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嗯，現在你的螢幕看到什麼東西？ + \/ g$ Y) a. ~8 y! H$ _' _
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"Nothing."
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沒有任何東西。 4 o; l8 W3 v1 `5 ^
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"Nothing?"
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; c0 B% l$ x, z9 C0 f8 V$ c/ c* l% d沒有任何東西？
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& c9 _$ ^" b) Q$ C9 j5 G: V2 @! |# l4 t"It's blank; it won't accept anything when I type."
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% S2 |8 X+ @8 Z( P, O$ x螢幕是全黑的，我打的字它都沒反應。 : s8 P2 s! d. ~7 ^- f
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"Are you still in WordPerfect, or did you get out?"
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2 O% i. N6 F8 G+ _4 S" I. R您是否還在操作WordPerfect，還是以經離開了。 8 B9 [, F V% ]5 l; h# `5 N3 }
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"How do I tell?" , G$ p/ ^6 K5 x9 R U; l
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我要怎麼說明呢？
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8 U x; B+ O0 \/ j8 o/ o3 v"Can you see the C: prompt on the screen?" 4 R2 ?4 D- D( e- u' Q2 y
5 {* L: k( i; {9 i; g; t你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" $ q) _! T: I2 C5 h9 s
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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9 K0 e, J* j& {. U( r"Never mind. Can you move the cursor around on the screen?" 5 T( v7 Q, N$ e7 ]) T
1 d" ^+ T6 U% J9 [1 M9 g0 J不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." 9 A3 _! D5 G. e* q, I
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 9 C, e `. N$ L2 F9 C \$ z
8 U* k v" z5 W( c"Does your monitor have a power indicator?" 4 `, H: A1 F2 t0 e5 ^* S
# V4 j) R; M/ ?0 E3 F顯示器上的電源指示燈有沒有亮？
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9 D& ~& c) B, O7 N) L- Y) J* R, l"What's a monitor?"
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什麼是顯示器？ 3 T, o- g; [* P0 L8 b
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"It's the thing with the screen on it that looks like a TV. # r& Z' `! \6 f0 z D; x; @& @: I
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Does ithave a little light that tells you when it's on?" & z4 i+ A0 v0 f
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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I don't know." 2 n. U* W. } o2 |
; G2 X2 Q0 d+ \$ e我不懂耶。 - T) n3 A; q0 K1 G5 O- b1 f
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"Well, then look on the back of the monitor and find where
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/ H' k/ G; X; x P7 O8 ~; c# Uthe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ & i4 c/ ]7 w! Y' p, K" e
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"....Yes, I think so."
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9 E0 I$ |7 H7 q4 T+ f7 L是，我想我看到了。
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1 b- J, l9 \6 y7 ?3 t0 @"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ^( q% s, A2 j
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 0 T: `4 U- h) i& F1 y
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"....Yes, it is."
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有啊! 7 g' v, G; L( v
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"When you were behind the monitor, did you notice that there were ! _$ Z, [9 [' d8 A7 j
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two cables plugged into the back of it, not just one?" # H4 ~& H+ z3 c- V4 ~3 a" i
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ % E7 K5 ?$ b" t* ^9 k
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"No."
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$ {8 z; S. v- i" a沒有。 ; J. m% _5 j* C" y+ E; u
# V! d# H: F/ `( Q"Well, there are. I need you to look back there again and find
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" L; |1 V# E- N9 a2 y8 U' }theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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7 y3 ]: R3 \4 t" b$ A5 j! X1 x+ G"....Okay, here it is." 7 x1 |2 Y5 y0 I% S7 O/ a
, P( d4 o4 W& z- hOK，找到了。 $ {2 |7 ?- r1 P: [- I
6 ~% D/ ]- {/ ^; q"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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8 R: m4 N% [- p# h& f4 R再替我找下去，告訴我它有沒有確實插好在電腦後面。 # c/ n4 e! O, n# H& ?% Q
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"I can't reach." ' c1 H( l3 t- ~$ U9 I
1 n9 l, P+ F) x$ h6 j# _5 W( @我搆不到。
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"Uh huh. Well, can you see if it is?"
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0 N( L a' `( X- y5 ?" @嗯，那麼，你看得到嗎？
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1 ?5 J5 O8 g, |0 X"No."
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看不到。 + _6 L+ N# r% b5 Y# y
3 ]4 x F( m9 H- p"Even if you maybe put your knee on something and lean way over?" 4 K$ e' Y4 b! T2 K3 ^2 e+ [; d* R" [
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." . {& W r' I0 A. i$ Y' Z
6 U, @. i& i. q& \5 J: _喔，不是角度不好看不到，而是太暗了。
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" k$ [9 F1 B/ v! |9 E"Dark?"
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( [4 P% D- H& W' i太暗？ + T* _5 z& [: o6 k9 d
9 [( R& y: t+ T5 G) f"Yes - the office light is off, and the only light I have is 8 {& I, C) L0 `& g# a2 n
0 O6 z2 X/ b% ]6 Ecomingfrom the window."
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& n! g: f2 W r" \+ \是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 + q2 d& r" W$ e
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"Well, turn on the office light then." & e6 S, P* p5 [2 m- K: e1 {
6 Z4 c U7 r2 D, w4 n% P6 P那麼把辨公室的電燈都打開啊。
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"I can't."
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; K) v6 G' H7 U4 P. O; S沒辦法。 ( m3 `* e5 l8 R* h0 S& I
3 V; d4 B5 i. \& u"No? Why not?" " D0 ?! P* G* Y$ {" i, C8 y
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沒辨法？為什麼？
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"Because there's a power outage." * B2 {; D1 N: [3 L: g n6 E: ~
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因為停電啊! + r {' W! X: g/ A
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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" l6 X9 Z$ f- E5 w0 Nyourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." % f/ F& \- L |9 a. k$ N! J
" [1 C( e! _: r+ P) L+ h- o嗯，是的，我已把它們收在櫃子裏。
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0 {) G6 ?" `# ~/ P5 \* C6 f7 G"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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% w, H# w* _7 U( @"Really? Is it that bad?" & F: X) c% ?' G! m6 Z
- n, E2 g& I5 y$ c真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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( Z d. j+ O+ F2 _是的，恐怕是這樣了的。
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' r: |8 Q$ w) y; f8 y5 ?1 V7 q"Well, all right then, I suppose. What do I tell them?" 8 `- ?1 E% N ]: A* p: k3 u# d$ R5 n
4 R: e1 x8 w8 r喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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9 `" E d$ k; @$ e9 {( H4 C"Tell them you're too stupid to own a computer." ( i$ J3 a4 }* i$ u3 G
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
