Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
+ g. ]9 B: O8 n, i9 v) W h) ?
9 h! r$ j; X" F* w"Ridge Hall computer assistant; may I help you?"
q1 k# O" `. l0 p! h# x
9 a$ c$ l8 O7 N0 L' t4 ~0 _3 q1 mRidge Hall 電腦公司你好!我可以為您服務嗎?
! K4 U4 U1 h7 V! A7 Q; y6 I
9 c3 ]2 D/ \, B! r2 ]"Yes, well, I'm having trouble with WordPerfect." ) l f% @# L; V' @6 u- y" E
4 z* D' i1 F, c8 R Q0 T5 J
是的，我有WordPerfect的問題。
Q* g+ H' x4 B+ Z' p
' J/ K* J" w' l"What sort of trouble?"
& Z7 k5 D- K% c+ u2 T# b+ _$ \2 M$ r8 a$ I
您有什麼問題呢 ?
& \' t# d3 ~2 @, Q1 R2 `1 u
: ?* W. w# M* T"Well, I was just typing along, and all of a sudden the words wentaway." ( |8 m" X) ]7 N: p" P2 k# X
) P2 K' E1 z* R8 d+ s Y我剛剛自已在打字的時候，突然間所有的字都不見了。 / v2 z2 C6 t5 X% j1 R' z& X
! V% }. i- n% x x1 p"Went away?"都不見了。
) C- A1 w. ^" t1 e: V1 G3 \7 K. Z* z/ r
"They disappeared." $ n8 r3 `/ X; I
t. F+ S3 \: d1 `' n
它們都不見了。
4 Y: B- U5 R$ s7 \4 | ]' ]* ]5 `6 h# f5 w0 L, b3 p
"Hmm. So what does your screen look like now?" 4 {8 `3 |6 f, r' s4 s2 ^
4 D! Y3 A9 x- ?; ]- b( X. @
嗯，現在你的螢幕看到什麼東西？
# H' q% q: u& d9 x, Y3 o3 j/ P) w+ e6 L7 f/ l! |; k" A; R: ^
"Nothing." : e% a* |# F* T5 S( C
, E% g1 H9 v) A# |( r
沒有任何東西。
: _7 t# g0 e3 I$ X5 ?
( ] z* v. C9 Y; e# e( B"Nothing?"
) J" o* T1 M* S1 {/ x" l
+ I f2 v1 v4 q- w沒有任何東西？ 4 Y6 W% E8 v' Y* L
/ x$ k' B0 x- e0 ?- x: X"It's blank; it won't accept anything when I type." / k% n9 {/ u {& u( ?
. Y+ n4 j& C. v) j5 s
螢幕是全黑的，我打的字它都沒反應。 - P2 m4 D( p5 k& p, a. J0 F& O! d
1 U1 R" \: R R' x) G
"Are you still in WordPerfect, or did you get out?"
9 _* C: E; |$ o; ]+ B& `$ Y Y! a0 a' \. ?
您是否還在操作WordPerfect，還是以經離開了。 4 V) X% f# W$ d5 m
6 I* B2 _! p% T% j+ Q( G6 N- H* ^"How do I tell?"
. B1 w% ?1 H5 Q2 N1 D! U g5 l8 L* H2 r0 @6 c6 f& L! N! ^
我要怎麼說明呢？ * T ^2 W( F* Y% e y) v
+ I: R/ R/ T$ u0 Q1 I# z"Can you see the C: prompt on the screen?" 2 }' C4 E* M& A
1 e" _9 l0 Y5 g% k5 B- w; S+ j
你可以在螢幕上看到 C: 的提示符號嗎？
9 |* q! }7 _( E9 L& X2 F0 N* W- U: W6 M
"What's a sea-prompt?" & {5 m0 }4 _3 P! N. O% S
& g- m/ ] w% `
什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
1 k5 R2 F: l4 p; q5 }
( }* E8 c3 }9 K0 H/ ^+ H"Never mind. Can you move the cursor around on the screen?"
* \" F# e* n( o* [0 u$ y
: L# N" t/ P- C不管它了，你可以看到游標在螢幕上嗎？ 6 U( F/ e; b2 c* `* ]! _6 G
. Y% Y. @0 M$ z$ n
"There isn't any cursor; I told you, it won't accept anything Itype."
7 j. {9 J+ x. J7 K. L& B; f; O
8 x0 n, B! O" m螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
6 j( B, F- b6 J/ l9 F, a. o& C, h1 Y& x- |. z/ h
"Does your monitor have a power indicator?" ; U$ {7 G$ a ?, R; c2 Z ^( h% P: H
8 f4 i9 d+ n% L
顯示器上的電源指示燈有沒有亮？
! r. |4 M) b( W: ~' _5 j
6 b6 l" l! P' B# d% v"What's a monitor?" g9 ?4 r4 R" a# V9 D1 P8 n$ o" a
" W# ?: ?1 c3 U5 s
什麼是顯示器？ % L; w& a, A L- B ?8 A
' P: t9 `& {; s D
"It's the thing with the screen on it that looks like a TV. * ~- M( P- ~* K$ a& c. u' K
, a- f! X1 G6 |3 ?- Q7 w3 }Does ithave a little light that tells you when it's on?" + `" X# R7 o. {/ i
- n9 {1 x2 z5 j$ f$ b
就是那個看起像電視的螢幕， 0 z/ p) ^! h9 U9 l, t S1 W9 i) b
% O" X; {8 q. R# D! E
有沒有一個小光點告訴你它是開著的？ % m9 e+ X. B1 K$ b! y+ I' ]' @/ {
5 K8 @" J7 a: k! y* f* N [' t8 V- x+ \I don't know." ( _6 A+ ` V9 w( Q
8 \2 h; B: }3 y( W ?0 A' |% N
我不懂耶。 0 Y( S8 n: e) ~& s2 k
`* f( @0 U3 \
"Well, then look on the back of the monitor and find where
9 L5 Q! ?: [' F( j) z/ c+ U
0 }/ e j5 ?) X7 @6 z |6 hthe powercord goes into it. Can you see that?" - c4 ?, W& _$ P& `$ x
' }# O" A* ^. D( I4 C. j9 f; j那麼，你能不能看得到顯示器後面有一條電源線接在上面？
8 P$ y1 N/ u3 |) l% `. }6 g/ e0 V* z; x3 D
1 E; X- v& [# `: r* V"....Yes, I think so."
, y' ]* a, w5 X' \# P- Y# p" t
/ G1 c8 Q% W& {' o1 q0 V是，我想我看到了。 : @* t, g8 E4 ~' g$ s; i2 R
$ d1 y3 g( U7 o"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." , W6 ]8 J: H9 R$ \, |" r
8 t/ C* _9 d, R- Y
太棒了，沿著電線找下去，看它有沒有沒插在牆上？
1 t* }. S+ a! a" o4 F% A& `( m- e; ]0 w
"....Yes, it is."
2 n) @6 R8 r+ w- T
$ @5 h* A2 ]3 [( r4 H4 |有啊! ! D: s% ~8 w# ~* W- p5 D& H! p
9 E/ [) U) I$ B, B+ j' d"When you were behind the monitor, did you notice that there were 8 s$ ^2 D- b- F
; N7 B, z, d- S! o* w
two cables plugged into the back of it, not just one?"
9 B5 Y6 Q) E/ W9 k' F
4 B$ c+ @. D0 H+ O. G你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ ; ]: C" Z6 ~. M
3 L, ]9 a2 e6 U3 {& `"No."
/ m3 `2 t. \" u
% }, T# E) W: `沒有。 ; n% g: W- x6 w3 i% D1 {" E) `
! w, e! @, z' K# G"Well, there are. I need you to look back there again and find
. v! W1 c# H; {/ k' \+ j" b6 x' r0 H) C; b$ L
theother cable."
, ^2 @- X: A& b$ }6 `
2 T9 N4 _% t) l7 d, C0 q0 ~- R就是了，我要你再到顯示器後面去找另一條電線。 3 r7 X: d7 P# S5 p7 I2 o& i
% B+ v- m" I# d5 b4 d6 Y
"....Okay, here it is." + |- w/ [" s3 q# a' Z; y3 k; B
( c7 d6 N G6 A4 S: m! J7 L, k
OK，找到了。 " a( {7 K: ]! f3 T) Z9 h) P
% q, T4 w' H1 R' a9 L4 ]"Follow it for me, and tell me if it's plugged securely into
! ~5 |6 g/ X* I. H, U/ |- f3 p
7 ]' J9 T: m8 l% a! _theback of your computer." 6 q( J* _- |$ @! \/ w" X1 C# i
- t% q3 i% ` [" O再替我找下去，告訴我它有沒有確實插好在電腦後面。
" }5 Q$ g& S( ~
. F% G7 ~, L* M4 h"I can't reach."
' y9 |0 ~0 A& Q7 }# [% M
+ M9 j2 O3 e& k我搆不到。 ! b- ^1 @) v7 T: W2 }' {
/ u0 ]% M0 |% K0 T6 U* t"Uh huh. Well, can you see if it is?" 7 l1 {0 B& r' O4 Y0 ?6 Z2 r4 V
- I) A1 u2 o$ }. p2 I
嗯，那麼，你看得到嗎？ : G& {% J: X' H/ J
! r0 W% R9 a" c. g4 j
"No."
8 |( p0 Q$ {$ n: P- L- [! r
% L: K: B7 e6 i! L( {# Q看不到。
0 p4 h7 j( f7 m8 S$ c8 K' L; h4 p+ O2 v) M. r( i9 U" E4 q
"Even if you maybe put your knee on something and lean way over?"
& a; {- S# k5 i t1 I+ g0 D+ e" }' K) Q8 B8 V
那麼拿個東西墊高，爬過去看一下？
" O/ }$ E" s+ A7 E. X$ [/ l0 F
9 \" n# ~4 r# F" }5 j, j6 \"Oh, it's not because I don't have the right angle - it's becauseit's dark." ) G& u% S3 z2 ^: i% ~4 ?- y
2 O5 C! g% @: K0 D
喔，不是角度不好看不到，而是太暗了。
8 ]% t; v4 y3 ?3 |- g5 x
7 e; b2 d$ S" ~ T. k"Dark?" / Y8 Y( a! ^. H
+ G4 n* w- a$ @4 B! U% r7 [! w太暗？
4 H* J. b# z$ b' _, \
+ X! [, \8 s; c# k; h"Yes - the office light is off, and the only light I have is / e: e1 i% E0 }( p. O
: _6 G# S/ v9 ]comingfrom the window."
5 k% c/ x: ] a5 u9 ?" g
- [4 \" T7 z6 @: q$ C9 R/ v; ^# M6 W是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 $ P8 M9 o3 D3 K2 T4 I3 u4 ^/ h' h/ V
2 ^2 I: ~/ Z! R. V- t$ s4 W"Well, turn on the office light then."
* d* i# y: o: x$ d" E& O5 w Y& A# _) g% e- S; w$ @, Q) Q# }
那麼把辨公室的電燈都打開啊。
( g' E9 D0 M+ a- U6 [! P& R9 g$ Z1 S2 ]1 R2 J
"I can't."
& L) C6 O; P3 i
4 m+ n/ _, x+ |2 P5 @沒辦法。
4 I& L8 U/ F' b: X4 v' P) j6 {
8 U$ i% g0 \9 [: t"No? Why not?" 8 S1 [2 h* z3 i/ n/ g& e
, W1 i3 ` g- s A+ t, Q- M* J% x沒辨法？為什麼？
2 X$ Y7 }4 a) G7 F
; `% x& |0 G% E; ^) }5 L$ Q"Because there's a power outage." ( |% ^9 U: y% h. g. r! C, r0 U
2 m$ B5 b; ]5 x% {1 x1 `# O# s6 h
因為停電啊! $ S, J+ A0 J, x! i3 @
1 m: f" L+ F( x0 U"A power...... A power outage? Aha! Okay, we've got it licked now. % x' R N. @. J
) _2 d2 \8 a. m% I4 a7 W7 uDo you still have the boxes and manuals and packing stuff 6 p( U: _/ s- {$ B1 n) L
+ L6 [5 i' z6 a. qyourcomputer came in?" * c- p8 l B- w7 s, u
& ?: r/ e# x& ?9 j6 c; W
停...停電？&#@!(& ，喔!OK，現在開始打包，
. A7 `$ b/ ^% | U# o$ z' T
) }$ D/ X0 G4 k1 s2 U電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 1 G/ J4 P' v8 D9 W! N' q
# r3 ]' \2 g5 j! n. Y7 A"Well, yes, I keep them in the closet."
2 N- {6 y& X$ n( o7 ?3 x* D
+ f7 C8 i3 B; b3 d/ O! U嗯，是的，我已把它們收在櫃子裏。
* R: B0 ?& i/ X, J3 M+ X, ~' F
/ e# [) `# l. I6 C& P"Good! Go get them, and unplug your system and pack it up justlike
+ B1 e$ l# j% d& P* |6 a
% t) N" i5 g/ f* T8 yit was when you got it. Then take it back to the store youbought it from." 0 L# N0 j7 _$ q, P
) ~% O" ?- ?5 e2 f" ^很好!去把它們拿出來，然後把電腦搬下來包裝好，
( M2 x% e& \- }7 @: |6 N& G; B% ?% e& e. a
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 : E* a5 C3 D$ Z6 J! o" C% C
1 `: f5 @5 r9 P+ @7 p* F+ S* q"Really? Is it that bad?" % B1 u2 F, U! f0 C S! d) Y3 N, ]
7 c0 b. a# M/ y! Y4 J& F. \真的嗎？是它壞掉了嗎？ 1 v1 Y/ d* J6 D) c, j
2 E$ {/ O5 ~& U% x- l/ L' @3 L"Yes, I'm afraid it is."
9 W' l# t( L# \5 k. T
s6 |1 q" s/ p5 c3 w. ^是的，恐怕是這樣了的。
4 `# k: `2 [ ~ Z" w! ?1 r7 _& v6 M" I* ^! j
"Well, all right then, I suppose. What do I tell them?"
' W6 g9 m% r `) L7 q0 c
& \& Q- J$ A) j H5 g' g2 w喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
0 L; d5 W. D7 D3 u9 u% S9 P; O6 B E" T/ H1 R/ ~# w; h
"Tell them you're too stupid to own a computer."
% Z' R# k' l% _6 O
y7 l v! s; h; p- a就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
