Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ! Z3 c. N: z( f
0 P x& y% E- a. y. ["Ridge Hall computer assistant; may I help you?" 6 [! ]" A8 O z& n+ ]% E2 S
, ?& f2 V+ o' F5 l" ?Ridge Hall 電腦公司你好!我可以為您服務嗎? 1 \% M) M" r( k0 [1 D! r
0 H* I. r: b, w8 t. c"Yes, well, I'm having trouble with WordPerfect."
2 s* e) Q4 x1 z9 l. b
; o, Q3 a/ n) T$ w- ^是的，我有WordPerfect的問題。 # t6 j# N( M- V$ p2 D& S
6 h; z! e! [: f! P, l& k) e"What sort of trouble?"
. I9 _+ b5 t6 \# e2 u. Q
3 {# {" o' g M' @+ u您有什麼問題呢 ? $ E: ~. a: W1 m; k/ F6 h+ f9 e4 |4 A$ E" O
- I6 d# E8 o1 Q3 q( b$ G+ v3 S"Well, I was just typing along, and all of a sudden the words wentaway." , Q" Y- Z8 J3 V3 A
+ _, P b: W+ e. s$ U我剛剛自已在打字的時候，突然間所有的字都不見了。 ( E% x, r/ t$ Y' u
2 W' a9 ^: @3 E) i1 n S; g"Went away?"都不見了。 - g0 J ?& j! V( X7 U
8 a: U/ Q9 r' d i% ]' B4 h"They disappeared." 1 X& t, A z3 ~/ v( P/ O# i( i
# ]) l- ^) J, K w/ [: i
它們都不見了。
# T: E D: g+ U/ b& U
. `5 x) U2 Q: Q! X; c! Y$ L" Z) m: n"Hmm. So what does your screen look like now?" " K5 ^; W- X6 l8 q2 e# u5 r4 _5 s: {
- h* {; M0 s0 L& R- v# Z嗯，現在你的螢幕看到什麼東西？ 9 d' M) T, |9 q) g: y' \3 f8 B4 F
/ q/ _% K! Y/ i
"Nothing." 7 Q7 }- j6 K+ i9 v
. A: m5 o6 H" a& N5 p沒有任何東西。
4 m% w6 D: s( _1 }1 G0 g5 P, Z0 R2 g& u/ E1 @, |$ o6 G$ l
"Nothing?"
* v: i8 u( B5 _0 z. q \
, j. [; A* L: Y1 f0 G0 y沒有任何東西？
- y3 }: o, E8 G
( d. g% K- {8 t- F) I"It's blank; it won't accept anything when I type."
/ M% M8 t6 u1 }6 X! v! U
' [$ p* z8 }' E螢幕是全黑的，我打的字它都沒反應。
( T. L" _5 e) ]- Y& Y D! T
5 k$ l& Z: [$ u W$ d% l+ y"Are you still in WordPerfect, or did you get out?"
" d5 I5 M- \& `# r1 ]% \$ o" E! n' Y! @1 x$ T
您是否還在操作WordPerfect，還是以經離開了。
* }5 @! f# k- j' }, g
5 K j' m# s- y8 g3 Q6 u3 }1 t"How do I tell?"
. b" i& Z. a9 _- V& h" w2 D3 [+ `+ G1 M: S$ p3 L( D+ b) y
我要怎麼說明呢？ 3 d* t5 Y k# r+ j0 [" K
, U; x7 `! T: _
"Can you see the C: prompt on the screen?" 8 P, z- j& A! _9 C+ B x7 f
' m9 i. s7 W+ o/ ?你可以在螢幕上看到 C: 的提示符號嗎？ 5 J& s- C8 I4 ] q s0 R
, G- |$ ~$ g1 F
"What's a sea-prompt?" & b+ K6 |9 z/ E7 ]* }0 j
, {8 l9 I. z h
什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
6 b% T+ u1 F: _6 p! I
6 d; Z+ P) ^2 n, |0 |"Never mind. Can you move the cursor around on the screen?"
* a2 q N6 r4 i. v! Z: @. O3 Z+ I" j& h) p, j7 S3 q3 R
不管它了，你可以看到游標在螢幕上嗎？
/ F. S4 k1 p4 a2 H$ n, |
1 i8 Y; Z3 ]1 x+ s* R"There isn't any cursor; I told you, it won't accept anything Itype." # g( X1 d0 s; ]; q
5 I( M. G% D r. R l/ {6 A k9 G螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 . K( M3 u3 c, r
3 G' t( }( L$ e; i L8 ~) j"Does your monitor have a power indicator?"
" ^$ S2 b: H2 u% l
# ?: j( G/ i1 Q顯示器上的電源指示燈有沒有亮？
5 s0 c: T% A- ~6 u7 l `5 k; V1 R6 T- i+ T3 T
"What's a monitor?" / X' R5 V* }0 ^0 r. ^* e& M- M
9 W5 B4 m3 F2 a
什麼是顯示器？
( F" G; W* y4 W0 c: \, `+ k/ ?
y6 C/ q1 C0 J+ S# w"It's the thing with the screen on it that looks like a TV.
0 t' x( u9 g1 q
# h2 U" _7 m: [4 j6 ?Does ithave a little light that tells you when it's on?" : f6 D) X3 C! v4 ~! P" [0 D0 z& }7 j" D
3 v1 ]8 O: C, \就是那個看起像電視的螢幕，
/ v, Q& D$ W5 \5 j
& s0 q0 b$ p, a7 F' B/ N9 N' x( o4 @/ e有沒有一個小光點告訴你它是開著的？ 2 L# U8 w- F, |' f
) @. b2 x8 ?/ e! h, Z- z- }4 GI don't know." % R" X9 w! D+ a S9 E% M% X/ }
; M# u' x d& ~ e- s
我不懂耶。
3 }" f% l. A) [7 s0 O4 G* S# ?: u, \4 q4 [3 f% ]# ~! Z% u
"Well, then look on the back of the monitor and find where
( P/ Y0 S" S% k; ^7 u: x( Q: |+ w3 W$ h Q* j' ~
the powercord goes into it. Can you see that?" 4 E5 l- i I. E
2 O/ L& M I7 ^3 F6 l- U那麼，你能不能看得到顯示器後面有一條電源線接在上面？
2 N! F9 n* ^# O0 z3 I; N: k1 D6 a/ f- S7 D
"....Yes, I think so." - V9 ^* C0 m! a& A
* S7 [$ I9 ?! q& [9 a; Q+ h
是，我想我看到了。
1 S( ]0 ^ v% e) T/ z/ f7 u# g0 b3 z- H, o0 M# D c# ]! r
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
7 d( w- y2 F% Q/ e3 _! e: m, f
- M$ b# b% o% L- g" p7 g" ]6 a太棒了，沿著電線找下去，看它有沒有沒插在牆上？
0 {. [. a4 j! d* @; v4 |
# d* ~, l. K+ t5 C# |1 F1 i"....Yes, it is." % I1 U: Z) _: D+ Y* @* l) Q
* k, s8 f1 j1 F. x& Z4 c
有啊! ; T0 }+ n0 Y) d3 v
; p& R4 z6 D1 ~# r) q"When you were behind the monitor, did you notice that there were $ N3 d* I3 V4 r }! T6 h+ p+ G
+ E5 G8 ?, r ?/ |- x! u
two cables plugged into the back of it, not just one?" & X$ @. f5 Y% X% y) W6 y
% F/ W) U; M1 Y" G2 H( q* ~( A
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
# d! `" G$ X9 M# J* a+ J# Y% E8 d. K
/ y- b$ x( I4 a2 H5 X2 S1 P/ }9 ^"No." % u i" s5 ?9 u/ u7 S$ U3 ^; n
! b6 ~; e! Q& h7 L! d7 Q$ M沒有。 6 R4 v& {2 h5 }3 x
. z9 T: x6 M& A' _4 Q& b
"Well, there are. I need you to look back there again and find
0 l9 i' u1 n+ O. H& J6 X V
# r& r5 F) s" Z# O& ^* Q7 Y! o% ~theother cable."
1 y8 S/ g! @( v0 `8 a
. `" |. e. |1 Q. j* Z就是了，我要你再到顯示器後面去找另一條電線。
& o: w$ o2 V/ Y c/ ]/ J6 n: l$ a. h1 @8 w: ^0 H
"....Okay, here it is." 7 G$ a: R' H( y# l R
$ N9 u) ^0 G* jOK，找到了。
$ r& z, C6 O" f; C r" I+ [$ w2 U) ]' i. |, f6 {
"Follow it for me, and tell me if it's plugged securely into ' f1 X' }( w( g. M5 y
% A R$ F& f# _, E/ b
theback of your computer." ; _6 i! L! z- \( t- W7 ^
; w2 N7 z& J8 R" I- M0 q0 A
再替我找下去，告訴我它有沒有確實插好在電腦後面。 + o E4 C7 o' a) z0 d: O" q' a7 r! ?
0 E8 I5 }" C0 {8 \8 H; d
"I can't reach." & a8 [% c6 f4 q+ L H
1 f; }! J( [/ @- `5 q J
我搆不到。
@+ B% P G; t+ m* k% h
" m& ~$ N/ i# u7 p3 G" b"Uh huh. Well, can you see if it is?" ( J* g: W% z, e8 Y+ J2 ~
5 c2 T K& K" r9 E
嗯，那麼，你看得到嗎？ 1 i0 |; R2 \( g; p! [+ R
: ^ m! w1 s; V, p4 U"No." - e1 d6 w/ ^9 [7 y5 t5 H0 _5 V
- L @8 a3 a/ W# k8 m) @看不到。
' l/ }0 Y w/ ^0 }6 D1 N- f5 Y, j7 l3 A! h, Y
"Even if you maybe put your knee on something and lean way over?" ) U3 p- D r" H. F, T
7 p8 L B* R! _. i/ B1 ]
那麼拿個東西墊高，爬過去看一下？ 8 r9 d k1 |& i, Q% Q
4 m, q7 x- ?3 T. p$ \9 V
"Oh, it's not because I don't have the right angle - it's becauseit's dark."
( q. r6 [. V# P9 [8 R& a- r7 w- t: f1 U7 ?9 b
喔，不是角度不好看不到，而是太暗了。 5 v2 e8 X [5 t4 i G$ d" }3 O
6 ~" h Y& F' O- D"Dark?"
2 L+ P3 t6 F# m3 J+ e1 `5 ^
) ^- |! Q0 ?& @8 m% H3 P& |2 d太暗？ 8 F, |; x% T$ O1 k- h
9 M$ E6 K2 N$ T, w0 v0 q. f"Yes - the office light is off, and the only light I have is ' K# S0 V+ H/ `) ]/ t8 Q' m
/ b4 z/ R5 k. Y# d8 Zcomingfrom the window." " D2 A6 k; Z1 ? k3 F8 M5 N
4 S% x* N' c9 U% Q是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
4 ~) M0 {5 b3 F- O3 c6 ]* {9 x1 X7 Y) j" F- V9 b4 p3 L+ B2 Z g
"Well, turn on the office light then."
' W- I( O' A, l7 c' l9 y0 h7 A) i7 L8 ^1 Y1 F3 e) }1 ]; `
那麼把辨公室的電燈都打開啊。 & K# w) G1 I2 g+ ?5 |0 z" R
$ F3 h5 c$ F8 X
"I can't."
, y( Z9 d) `. t& C7 ?4 X& B8 @# N- f( o" t, z* s) A
沒辦法。 " L5 B7 z: e* u! \7 q% t2 e$ |4 U! X
- D9 Z1 ~* I4 v2 P. o, Y
"No? Why not?" 6 Q2 ~1 G5 B" V* n9 I( Q
: A: Z: K, p- X8 S8 E# q6 L0 P& H
沒辨法？為什麼？
; l, c3 S6 E& L& h/ v' ^) q7 e: P" S5 c/ ?+ U$ `) H# }: R
"Because there's a power outage."
7 D2 N4 i; y! o& C8 j- M- d1 B) C; ] l; ]
因為停電啊!
6 A l9 |+ M: N N' i1 I5 e L8 o U8 ]$ C8 [/ n2 d* O4 Q
"A power...... A power outage? Aha! Okay, we've got it licked now.
, {7 m( b* U% Y
% F' t0 J8 U" k$ ~Do you still have the boxes and manuals and packing stuff
2 v! p, R$ e& y9 x' l5 ~
$ F( a k/ f* {) B4 w- Z7 ]yourcomputer came in?"
6 E$ C8 G* I8 }: \& w7 C% J$ [
6 T4 b5 }9 @) j, }# v, y8 f停...停電？&#@!(& ，喔!OK，現在開始打包， & }- J/ I! t3 C4 Z+ q/ \
# O) \8 z) h" J4 ]& {- {6 ]電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ * p' X. q$ K& f: i0 P- B( u2 E" C
8 w" z: U0 ], ~ V% j
"Well, yes, I keep them in the closet."
/ \% y6 d4 `2 @
! e, p$ X# F" K% L! `1 P; M嗯，是的，我已把它們收在櫃子裏。 # v0 c3 X/ K @( ?6 n# _. H
6 J: g P w9 t% n0 B- h/ i"Good! Go get them, and unplug your system and pack it up justlike / N+ X4 c; ?0 N1 V0 j
) ]. V- e$ i# p. ]( i, u
it was when you got it. Then take it back to the store youbought it from."
1 ?; E; @% Z! u+ r/ \
\( C1 W0 \0 }4 E很好!去把它們拿出來，然後把電腦搬下來包裝好，
! w1 v, ]& j; Y8 n/ i0 g! M6 ]+ o* i! l9 ~8 L- [5 E* ?2 T6 p
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
" J+ e7 |* Q; ~" R
5 I7 k0 [4 s: X3 H8 ^+ X"Really? Is it that bad?" 8 G7 @' a7 A0 N& E/ t
8 s5 o: b( |# u/ f) `9 C
真的嗎？是它壞掉了嗎？ / `& b" q" L, K6 d
# ? z+ ]8 J2 J4 E0 @"Yes, I'm afraid it is."
5 f, i4 `# \/ R1 p
+ H- G5 q; B# J3 M1 [是的，恐怕是這樣了的。 7 D! U+ ~" o+ I: k2 H" k
. w0 X0 R* I; d/ |5 I! K"Well, all right then, I suppose. What do I tell them?" u$ R7 ^$ f9 b/ z3 T9 U" t
' ]. t8 A6 j5 w! Q" H: j/ I喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ ( I1 D8 S% T: Z7 k2 F
! l$ s+ D: m# V- V' i
"Tell them you're too stupid to own a computer." 2 J2 u, M2 |9 k
8 U6 e, m5 l, p* ]就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
