Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 6 ^. T3 R5 F: n" R& W" Z. O( \+ ~
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"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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" ?7 ]& Z+ z8 t& x5 d6 x8 ^"Yes, well, I'm having trouble with WordPerfect." , b9 h; s( ^& B: i" i
" C5 k' Y3 p* d9 j1 Y. j! u- o b是的，我有WordPerfect的問題。 , W$ g' a; _4 k. \ Q" b5 e
' W. t& u+ h& @"What sort of trouble?" 4 x* o; x8 _, l2 R
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您有什麼問題呢 ? J! y$ X4 j& A
2 | E2 @& ~5 N Q! O1 K"Well, I was just typing along, and all of a sudden the words wentaway." , J' Y3 y) i% t) J- Z' w6 t
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我剛剛自已在打字的時候，突然間所有的字都不見了。 2 R/ j# [$ u8 k/ J, T S" }
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"Went away?"都不見了。 % v2 l7 ~- J: x5 W- J7 Z6 G
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"They disappeared." ) x5 M/ I/ N R* F; O
( ?, X" D' ?9 Q) S2 E它們都不見了。 " O+ E, L y; m( i1 m
! P9 C t; Y: s! b9 l3 h9 A6 Y"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。
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; A% e0 X! T' m9 }; A$ u"Nothing?" 4 [) E# J2 T, q( X% c$ _1 X% B! q
' D8 T P$ i4 x( G; n3 W沒有任何東西？
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3 a- B+ {2 R2 c9 ^ }9 Q* ]"It's blank; it won't accept anything when I type."
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3 J g+ y) ~6 O; G螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" ; J- a* V6 L4 [" B
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您是否還在操作WordPerfect，還是以經離開了。 % `) U& O8 t7 ^& _( P8 o
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"How do I tell?"
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/ x2 J+ R( A: {我要怎麼說明呢？ $ F6 ~8 D3 r' d4 K: m) _0 i
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"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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, M: T$ ~% D3 |( t# E2 v! V"What's a sea-prompt?"
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k3 @; T3 q0 k5 o什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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?, n5 s! X8 N"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ # a3 S* ?, a7 W6 x0 a" Z# M2 O9 w# a
! i! D4 W" R R8 e0 f"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 - P/ S/ q2 s' H8 ?+ ^, c2 b
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"Does your monitor have a power indicator?" , w5 S/ \4 C4 s+ p& o
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顯示器上的電源指示燈有沒有亮？ : J& f8 N, u& t
( ^5 J+ h$ u, r, ~2 L0 E"What's a monitor?"
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什麼是顯示器？
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G& f' Q% T% _1 ~$ B! j+ w"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" % H7 L. ?9 p, D, m. H! V6 L
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ - {/ ^: {6 [, K; ^, n+ k9 t( d% e
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I don't know." 5 }) {) u. Y7 T" o
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我不懂耶。
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"Well, then look on the back of the monitor and find where 7 O# w. q( f* B7 A7 ` {/ E
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the powercord goes into it. Can you see that?"
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# ?) D0 l' c8 b8 t2 q2 }& A1 X那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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" A `' r8 X3 M% v ?! n5 g( O$ {5 U"....Yes, I think so."
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是，我想我看到了。 ) A f2 w+ n# @! y/ i' [( Y# u
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ! O/ J% Z+ Z* w8 S, q6 j' D
% t" K' v5 {1 p) Q$ q3 ~7 x& u"....Yes, it is." ! \7 Y6 r# q- E3 y. P# V7 h
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有啊! 3 k/ c0 a4 D# E4 S1 x% v
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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" _. {' J8 k, K J- O你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 1 u, \5 e" g" p' g6 d! K( [
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"No."
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7 y4 x" C4 t$ b/ W0 j. E"Well, there are. I need you to look back there again and find 0 Q( l2 }: R) g, [
0 H: s$ s# G! g. W8 V: Y1 T) Etheother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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3 c/ a) y8 V+ y) X+ VOK，找到了。 # G2 y& T P7 S( x; b! v' R
" `. h& [/ y% a"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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4 G# a7 F/ M* V; L1 e" M再替我找下去，告訴我它有沒有確實插好在電腦後面。 , s7 r& C( `2 r. a
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"I can't reach." 8 l2 R5 c3 L- v; d4 H
; z3 [, |/ U2 z4 O: O4 M我搆不到。 & c4 n$ H5 }( O& C
; N6 B& x: o( B# U: t"Uh huh. Well, can you see if it is?" : E, p) T4 I0 W7 N& ^) N3 s
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嗯，那麼，你看得到嗎？ 1 r g% o% I. M! }* l0 i- |( }# t
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"No."
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看不到。 + Z( ] p# ?+ s) O, w: m, V. e
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"Even if you maybe put your knee on something and lean way over?"
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7 t3 \* ]( Z: E. V) G9 V3 F那麼拿個東西墊高，爬過去看一下？ / Z. W3 I G" C# e) n- o
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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, j4 v' {: f! z3 ^2 B) X7 e喔，不是角度不好看不到，而是太暗了。 % l* m9 p& C4 |1 m' `5 _& G
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"Dark?" 9 v7 M7 h* B& E1 u
. }' G! \: P( L, T. N太暗？ * M+ ?/ @) F3 L& J
- ?; W$ j. |( v g8 _5 o"Yes - the office light is off, and the only light I have is
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0 e' F5 f3 m1 F6 P( Hcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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4 {* i7 v6 j" u& q6 g& Z- }/ v那麼把辨公室的電燈都打開啊。 / W/ K& w! [% a0 H# c7 l
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"I can't."
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# v' Q( T( T$ y) `- i沒辦法。 ' O, u* ?$ m0 P( C
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"No? Why not?"
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4 T7 t6 I% [. I沒辨法？為什麼？
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$ U; U2 C& O* w"Because there's a power outage."
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# R5 y. |5 t- h! F: c: w; {- ?因為停電啊! . C7 ? q }1 L$ n$ x w8 V
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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" p) o6 a& F3 M& rDo you still have the boxes and manuals and packing stuff 4 G E4 o( F5 V. b
. r5 `; f; p0 `1 a% l' e' o/ M7 wyourcomputer came in?" 3 s0 _1 ~. Z5 \5 q3 y8 f
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停...停電？&#@!(& ，喔!OK，現在開始打包， D3 ]) n2 Z1 C4 c8 |
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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9 x! l: e! o# r: D- W( Y"Well, yes, I keep them in the closet."
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/ t: n5 V6 r( N嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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+ B+ I- k% z/ p0 |# ?1 E! U, kit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， 9 b5 h, i' Y. E( g# c$ d) Q/ {
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ' u/ D v4 s) [
- H# b7 t* @: e3 L# P6 g"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ ~" C! n$ ]3 i" u& G
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 / M; G: @ Q4 Y% E! w
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"Well, all right then, I suppose. What do I tell them?" 7 d( x; y( H" F9 m8 t$ H* o
' W3 S+ z1 P3 }7 A7 T" O; C3 x; W喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
