Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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" t* \! Z* `' |) U"Ridge Hall computer assistant; may I help you?"
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$ N8 d, X; z. ~, y- VRidge Hall 電腦公司你好!我可以為您服務嗎?
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, b4 g4 j; K0 p! [6 j/ q"Yes, well, I'm having trouble with WordPerfect." 0 K' ^3 e D4 y: B( y- K: _
3 V S% Q/ w. M, X; J& a是的，我有WordPerfect的問題。
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: @ W; E8 j8 c5 `"What sort of trouble?"
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您有什麼問題呢 ?
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9 \' m# v! t( c' L6 p/ m"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 7 Q W- i: F+ n/ g5 f% Z
2 |- P; C4 G1 t; U# ?# ["Went away?"都不見了。
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7 r& P/ j2 k0 |( S& J1 S/ k"They disappeared."
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它們都不見了。 2 H6 Q4 {" b2 o. [! W4 r
; l$ S0 m0 j' x, q"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ 0 E1 \2 \. r m3 Q$ s. s+ o
! f) @0 R& D2 E"Nothing." . \1 y6 l; z0 t$ B+ c4 ~1 V/ a
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沒有任何東西。
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( B: K c2 R, m1 I. e- B: L- d"Nothing?"
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沒有任何東西？
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2 d4 U# o5 h ^"It's blank; it won't accept anything when I type." . ?6 e) ?' Q; r. n, \
1 j: {& C' l$ G6 w, w螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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3 W' `' K4 x' [8 U( i您是否還在操作WordPerfect，還是以經離開了。
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$ w, [9 X: W6 f& L6 \% A6 ~"How do I tell?"
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我要怎麼說明呢？
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5 T( }( A3 E; k/ w! f"Can you see the C: prompt on the screen?"
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. q# I; ~! R' P1 T你可以在螢幕上看到 C: 的提示符號嗎？
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* `+ P3 H4 r F0 ~$ R N"What's a sea-prompt?" ! Z( M: g8 J6 t& B5 o
6 e N; }% m3 Z8 p* m O什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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: N8 y# }1 I0 ?0 c# H) o+ L7 V# |8 J0 Z"Never mind. Can you move the cursor around on the screen?" ; r U. y' T( F. p
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." - v. U1 F' C7 s* Y: M
# c* k- Q' B% Z# G, l- Y螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 4 \* ?6 x$ l1 A; K; F
# ]+ n( @, k: A5 F7 Q"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ ' w0 Z) w' q1 k! P3 d0 B
! D+ r3 ?/ t+ Z+ o6 Q( k1 t$ A. d: B: ]"What's a monitor?"
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! g1 V* T3 B; s$ M3 W4 o; t什麼是顯示器？ # P- e0 C) g/ K! e
; w3 S! q4 ?) H"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， 1 g$ S. ?' M; |' y* U7 o
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有沒有一個小光點告訴你它是開著的？ . c+ z r |. S& h% G% P, R$ p
9 h _9 E" s7 ?; c! jI don't know." ) i( B; L6 [' g2 b6 G4 J
0 p) {4 s& b3 N2 P. A4 S我不懂耶。 1 [. ^' h; a+ ^# K" p& F' g; k
% }$ k" X! E0 q7 }"Well, then look on the back of the monitor and find where " y4 } I' y/ A! \8 d( A; A. h
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the powercord goes into it. Can you see that?"
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" K1 @' N" b% P3 \0 x9 j那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." ! w d0 F( }$ q& s
& M8 ]0 ~; i, k是，我想我看到了。
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* X: ^& P) t' ^3 ?: q( G! b"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 2 W6 y2 f5 f& {$ G0 C+ {
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 3 R* _( B8 O- g! j! L* F$ J
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"....Yes, it is."
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有啊! 7 A U$ m6 s5 p- _, |. d4 f
- ?; A* ~3 `+ I+ c8 ~2 p6 S"When you were behind the monitor, did you notice that there were 8 L/ j) r9 H+ \8 U
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." 7 a" \, `3 Z$ [3 L
; f3 \0 M# m5 I9 U; n7 K8 I沒有。
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9 a' C* L/ i2 l"Well, there are. I need you to look back there again and find
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 5 w2 {, B1 k) {% p6 s$ Q
3 H7 ]+ k) Q/ m: m7 W( E( g"....Okay, here it is."
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& n( ^! B" d# l9 d! EOK，找到了。
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1 Z, d& D- g! G"Follow it for me, and tell me if it's plugged securely into
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# K: t* J g, A0 |: I! l5 ]" Ztheback of your computer." ) }8 c% B+ ^& g) o. Y( h
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 , A: D4 b$ m1 ]- J, N
b2 G0 l. p2 A1 A( { n. m- R"I can't reach." + P5 E1 V+ X; [3 Z1 B
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我搆不到。 7 i: T, x" H/ M* c5 F$ @
/ h* u/ C" d: k! M- I"Uh huh. Well, can you see if it is?"
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9 t3 }$ j* O( L7 Q- ?/ z' t, j0 U- x: W嗯，那麼，你看得到嗎？
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. x0 i$ h4 [8 B"No."
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7 q/ C T: W. `8 Z看不到。
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"Even if you maybe put your knee on something and lean way over?" / [) ?+ x. m9 h& J: A
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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$ u6 E* U5 a5 q& H; [/ N' R喔，不是角度不好看不到，而是太暗了。
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( u+ S, X7 g! f7 c( x"Dark?" / R! n. V( X8 H; A
0 l/ R3 E' ]- ]% @太暗？
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"Yes - the office light is off, and the only light I have is 2 A+ D: o/ ?9 a4 {
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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! H# {" W( i/ X( T那麼把辨公室的電燈都打開啊。
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"I can't." # R1 N9 @" y$ [6 ]
0 f1 E1 a( b5 Y8 |0 A沒辦法。 * I6 a+ l8 i J. P5 m, n7 I0 L$ L
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"No? Why not?" * n* C8 ~) D# Y& ?) H! T
+ X4 j8 V( Y' b7 i7 e- y* W' B- j# m沒辨法？為什麼？ ! z6 [3 E' {; V* C0 A Z, @
( F- U6 @/ v* I8 W"Because there's a power outage." 8 |0 N; B( O0 W3 k, e3 ?3 j
1 R# I0 W& f: [, M# Y9 r- D因為停電啊!
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, H" Z% d: Q/ S1 y2 j& {* Z"A power...... A power outage? Aha! Okay, we've got it licked now.
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8 b# a0 c, w7 n* X; i' k2 gDo you still have the boxes and manuals and packing stuff
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; m8 a+ }! N& Y0 K/ ^# gyourcomputer came in?" 9 _6 `. u. j% L& p8 K5 [7 c/ P7 a d
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ , }; v! W; K8 K. ~6 o4 \( d
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"Well, yes, I keep them in the closet." 6 V" E. J5 d& _& v2 Y c
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嗯，是的，我已把它們收在櫃子裏。 7 h8 h8 t6 c) r/ v% o
3 J% ~8 i9 Q& Z" ^/ R7 `0 @"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." : q% A% ?7 P3 ^3 p7 f# s g8 ? d1 e
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 * ?, T0 V$ @" T* E. c
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"Really? Is it that bad?" " h! T+ c( M9 ?. c. c
# _( c4 Y5 t$ }: V, F$ i真的嗎？是它壞掉了嗎？
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$ }& S% B8 f3 D"Yes, I'm afraid it is."
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0 Z* j- c9 f9 G是的，恐怕是這樣了的。
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! @* G/ b* L+ k' u% t6 u"Well, all right then, I suppose. What do I tell them?" 7 S! B; B2 \( X: ]
4 ?9 m5 ^ x! B+ q9 C% a喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 0 s; p% B! V/ Y0 `% W
/ ?& A2 F1 t% L# h6 _"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
