Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 7 i6 K% a: V5 \8 Y& x$ J g
3 J" e5 J2 D* H( o {" m"Ridge Hall computer assistant; may I help you?" & H E$ n/ V2 K/ S% ]# S9 L6 Z) @; i
: u7 }$ ]5 \9 i0 o8 j# D0 R' pRidge Hall 電腦公司你好!我可以為您服務嗎?
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6 z8 f, Z+ Y" o9 b! C0 w+ G6 p"Yes, well, I'm having trouble with WordPerfect." + Q+ o8 t# u6 T6 P# ~: B3 u: y
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是的，我有WordPerfect的問題。
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N3 _$ p; R8 x"What sort of trouble?"
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* N% A2 m! f7 k3 L; c6 a" ^8 n您有什麼問題呢 ? # ^4 d; I* [3 D- k
" z" w8 b- p* n! L! M"Well, I was just typing along, and all of a sudden the words wentaway." $ E) ? q; M, i! m2 _& n
. |" y- D) B9 K$ d' T7 P: g我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 ) f _, k* ~# I0 w; ~% { c! [
* X8 c0 x R( _+ ]"They disappeared."
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它們都不見了。
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+ s" {" q1 W+ {6 m3 L! R"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。
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"Nothing?"
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) V. g$ S0 A: k9 G0 n9 g沒有任何東西？ ) y, |& Y$ Q9 A! m- ~5 w
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"It's blank; it won't accept anything when I type." 0 r! t5 Q: W* |2 ^6 ~1 i6 S
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螢幕是全黑的，我打的字它都沒反應。
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4 i5 M3 M# _: P4 V7 L6 v) V"Are you still in WordPerfect, or did you get out?" 4 S. e1 V# L, v! k H$ N
- E V& X4 } S+ g* z1 V您是否還在操作WordPerfect，還是以經離開了。 5 D( s2 G0 S' R' V
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"How do I tell?" - Z. \* x) t4 c7 K$ ] r
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我要怎麼說明呢？
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# L- A1 f$ W& D9 Y5 r0 Z"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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( z$ B: u9 u% Q: C/ z0 P+ ]: ?/ Q"What's a sea-prompt?" $ `/ V+ i1 f' j/ W6 e1 S9 U
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) % y5 e$ w2 m m1 p
7 {* K9 O0 R$ k. Y"Never mind. Can you move the cursor around on the screen?" + ?' O: w4 D5 J. ^% L6 H
/ _# Q* I9 A1 K* h% v0 X. }不管它了，你可以看到游標在螢幕上嗎？ * j. V/ u: ]; z9 C0 F: M) F2 Z# I M# N
* N! }6 f8 p( j) [0 ~( o. x& K; }"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 ! c! W( k" T3 A' J, G6 j
" ~1 Y9 W. M R: i( s"Does your monitor have a power indicator?"
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5 @) j3 h. Z' v顯示器上的電源指示燈有沒有亮？
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+ B( i. Z; K% ~"What's a monitor?" / ~4 j7 ^2 v; \9 d3 u( V2 a
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什麼是顯示器？ ( {- X6 l# [3 h/ q# N" |; N1 R8 U
+ `) _, J' n& y$ U0 w' g0 f) c8 w"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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" F& W5 k8 }* t. t8 O就是那個看起像電視的螢幕，
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+ p( o, E( l7 p; [! `3 Z4 P有沒有一個小光點告訴你它是開著的？ : U. q& h$ c+ T
: n, L" i! u/ b7 z9 p/ TI don't know."
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我不懂耶。 & R( v* n5 c% ~2 @7 C, C
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" : ?/ t2 y' {- _3 m _0 j9 l' v
' k/ Z4 @) o. @% Y; Z那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 6 u8 X5 K8 P, [7 h
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"....Yes, I think so."
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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9 \! I, ]2 O7 w* k太棒了，沿著電線找下去，看它有沒有沒插在牆上？ . w* {6 F- t" y4 Z) M" t
9 |4 g5 P, A) e"....Yes, it is."
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4 f+ ^+ R7 @4 M. w y/ Q0 T有啊! 7 V1 @( i# l, H3 L: [
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"When you were behind the monitor, did you notice that there were 5 V6 W2 R+ r0 K# |* d- c9 B
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two cables plugged into the back of it, not just one?" " A, c: e7 h7 i8 h2 K
$ @3 }$ ^. y* O% ^5 t$ b你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ ) D% y/ C9 {; w- H
& m% t# r5 U( x3 _5 g"No."
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沒有。 8 B; N. v' K/ {" B
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"Well, there are. I need you to look back there again and find
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theother cable."
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0 O0 D7 q! Q" Q4 ~; z- q3 [就是了，我要你再到顯示器後面去找另一條電線。 f" w0 O+ y2 e. w$ B; B. Y
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"....Okay, here it is." & H! S {4 t7 X, `: o Y
! I% f( v$ C7 D) W) oOK，找到了。 % x Q4 H- ~1 \9 [
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"Follow it for me, and tell me if it's plugged securely into + F2 e: p% ]+ a% i5 W& V$ ^
% Q4 X6 W' V6 Dtheback of your computer."
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; ^' |: h. v: s( r再替我找下去，告訴我它有沒有確實插好在電腦後面。 ; a- n6 B' C9 O& q/ F. e# m
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"I can't reach." 7 C6 G5 j& F0 y6 a; H7 P* u X
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我搆不到。
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"Uh huh. Well, can you see if it is?"
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3 q* ?4 y4 r9 |/ i7 L6 f; `嗯，那麼，你看得到嗎？ # ^" l+ k" r2 b6 H) p
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"No." 4 S( N- @5 Z9 q% L% P% F$ I
5 e M7 {9 u( w4 t看不到。 0 E8 Z2 O& K0 C9 B5 C
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"Even if you maybe put your knee on something and lean way over?" % [) M* z. L7 U) Z+ o; ^
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那麼拿個東西墊高，爬過去看一下？
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- |8 s3 v* o' ?4 _! h$ A. X/ g"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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$ l, x+ q: m0 j7 {喔，不是角度不好看不到，而是太暗了。 : T B0 j2 ^2 r( z* o1 Y
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"Dark?" ! D$ y T( {$ Y U9 ~8 B
; i6 d# }* J9 K2 C) X5 u) X太暗？ , V q( G0 T+ b" j
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"Yes - the office light is off, and the only light I have is ' K( ~& w3 u* e$ i$ B+ r
# p3 z# K9 U% Y, A+ |" t) s+ mcomingfrom the window." + y0 k. E; R H! Z
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 - M: @# c6 R0 I, V; Q+ R6 \# m$ E
8 a0 _( k/ I1 T2 k"Well, turn on the office light then." 4 t8 v$ [ \% r) l* C K
( Z0 a5 w# W: b; C" t那麼把辨公室的電燈都打開啊。 ( g/ \5 ?- P7 f2 y5 ?( o0 _8 G
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"I can't."
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沒辦法。
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"No? Why not?" 8 i) f$ T+ |3 k- k5 i
1 Q! N& r, L, M) m, k沒辨法？為什麼？
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"Because there's a power outage."
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) O# U, v% u" a2 H# p因為停電啊!
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# \, T+ A- i4 e) l& O"A power...... A power outage? Aha! Okay, we've got it licked now. ! v1 h! n8 x ]9 y
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Do you still have the boxes and manuals and packing stuff ( V: H9 _$ r4 r9 d' d* M7 {
+ e; K; h; ?7 ]. X8 r; J7 w; p6 uyourcomputer came in?" 2 ~8 f3 |# Y. _7 s A9 h5 O
$ R: l$ ?# ?9 E9 A: I0 [- w停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." 7 _: I' D6 M B
) P( ?; k2 P5 t3 l" t/ w嗯，是的，我已把它們收在櫃子裏。
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. a" o. B- m5 u# d" ^3 p/ Q"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ; X/ V6 D; p: ~( p
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"Really? Is it that bad?"
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2 B8 |) m2 l3 L) U0 y真的嗎？是它壞掉了嗎？ & ?) W" b; o' `- ?, V
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"Yes, I'm afraid it is." / n/ \! P' P- V0 }1 k
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是的，恐怕是這樣了的。 ) P$ z0 l: F) H8 E
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"Well, all right then, I suppose. What do I tell them?" , V' u8 D e; o2 C9 `* x. I6 z
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 0 D9 n9 ~- V9 E1 d+ R( _0 c4 C4 z
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"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
