Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 " l# r; D) U- M; p, q
4 |: ?3 e& Q) ~, ?. i" O; _"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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5 q" H: ]* _( V"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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"What sort of trouble?" ) ?2 ^7 E+ K& n& E3 g" F
- J( \ p; V1 v. Y; e" U! W您有什麼問題呢 ? 8 D# `8 O7 x6 v% v& F
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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/ G: V/ p0 I1 s1 R7 _& T"Went away?"都不見了。 4 m4 F* O8 M& z0 q1 y
8 V7 j9 {, a7 B4 u2 k0 D) z"They disappeared." % H- d+ M8 w& V6 Q4 C/ Q! Z
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它們都不見了。 + _* L8 g( x& }$ }- {: p
* E+ X( O2 _/ W, V"Hmm. So what does your screen look like now?" ' B B% ]) [) r2 n1 k! D
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嗯，現在你的螢幕看到什麼東西？ # k7 M( F0 a. ~) N% K- Y. h
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"Nothing."
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沒有任何東西。
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"Nothing?"
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沒有任何東西？ " t2 r1 _% ]9 T+ v' n) m$ O8 O
+ f' K/ u S. Y, ~- a ]% J"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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0 i! D; b8 m1 X( ?% d"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 , s5 ]3 d; r' z/ c% M7 |
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"How do I tell?"
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我要怎麼說明呢？
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6 ~' C1 s# G/ P9 y0 j F"Can you see the C: prompt on the screen?" ! ], Y% z+ {& ^8 a
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你可以在螢幕上看到 C: 的提示符號嗎？ 4 G }1 s# }. Q! @2 f/ a
3 I: @' {! \% d9 ~) H3 {# l"What's a sea-prompt?" / J+ U9 _9 h. I- P$ `- m& K1 y1 _) z
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" # y+ D7 M2 C; p$ c) y4 T, K6 g
0 P+ H* x1 f' T% W2 f1 K2 C8 _不管它了，你可以看到游標在螢幕上嗎？ 2 i9 T2 Y; S5 j* D/ g$ j* } r3 R+ i
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"There isn't any cursor; I told you, it won't accept anything Itype."
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- o2 |! \5 Z+ k- E# d6 C; S螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 6 M) L D7 f9 k' J1 `$ M0 w
; `0 O; g$ G6 {5 }"Does your monitor have a power indicator?" . t7 E# a( i- e4 x3 G4 o7 V+ p
7 {0 q" |/ _- |6 k z1 J顯示器上的電源指示燈有沒有亮？ 7 B/ s( Q- ?+ I: M0 f9 U
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"What's a monitor?"
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6 ]; j1 Y I6 y! K$ |0 o什麼是顯示器？ 0 {' n' i* W3 [9 \% C
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， ) G0 c# U* o: A& z8 o( D/ L
* ]6 F0 {/ E' r- Z$ y& N有沒有一個小光點告訴你它是開著的？ " [ j: o( E, g# F, ^0 w8 B
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I don't know."
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! a U) q# i4 Y8 F9 U我不懂耶。
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/ b; r; l+ `' J' h9 T x"Well, then look on the back of the monitor and find where
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& o% b- b8 H: v- qthe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." ' Z" V9 n1 g$ W+ n
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是，我想我看到了。 & k1 o5 s2 ~7 E" F3 Y' z: C
, R4 X& n: {! `"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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0 E" o" @+ l5 {! Y, z0 Y5 u, Z; w9 \太棒了，沿著電線找下去，看它有沒有沒插在牆上？ : B8 |2 _( w8 Y4 G, ~9 F5 g3 q
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"....Yes, it is." 4 ~8 \) x$ E, f5 z
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有啊! 3 e' C2 R3 a3 p1 W8 v
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"When you were behind the monitor, did you notice that there were
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( z+ v3 _! }9 r6 wtwo cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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( K0 ]0 L' J( V x( g"No."
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沒有。
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0 x" A% V8 u f5 D u& _ W* Q' R"Well, there are. I need you to look back there again and find
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theother cable." * \; |7 w6 X9 U3 {: b& F0 J
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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- E. B6 U7 }/ ~OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into R# A3 \& v* X+ s
2 }7 a6 Y# c2 E4 y! U9 X! ?theback of your computer." $ |' E5 W7 d' B6 \: Z" P+ T7 L
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." $ j1 {- f9 N1 @8 m: u, \
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我搆不到。
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ * I/ w* ?7 [$ }3 o' U/ Z
i! J. l4 L- X; \"No." 6 S7 @3 b9 i) Y8 [
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看不到。
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( R6 i/ a, v" R; ?' Y; ?( t"Even if you maybe put your knee on something and lean way over?" ; T9 b9 v( `% ^% ?0 R
' Z2 b* V2 }( _1 i- o6 R3 f那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." . `4 R8 W9 E3 T7 T% y$ z& D" _: _7 {
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喔，不是角度不好看不到，而是太暗了。 ' s. X4 A& W- L% N. ]
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"Dark?" 1 K- l' L4 S. |& ]3 j% z
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太暗？
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. k! l9 w/ j0 i! R0 d# U: u6 W"Yes - the office light is off, and the only light I have is
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comingfrom the window." 5 o; }0 \$ {; Y! l2 r' e) x
+ ]" X0 r0 ]: k是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 : g5 L1 T# m. S# L7 F H- Z4 A0 b+ n
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"Well, turn on the office light then." 5 d( f% z+ I4 e! b" |
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那麼把辨公室的電燈都打開啊。 6 A5 D3 v7 ]6 R" t, p; {
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"I can't." 1 N3 ] y6 w6 I9 V) {2 f/ ?
* d" l) y4 [$ q6 G# h沒辦法。
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"No? Why not?"
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& n- |6 u# P/ [# l M+ o沒辨法？為什麼？
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3 p# m; o9 p% h"Because there's a power outage." ! t4 c$ r9 |& ]& i: n4 c
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因為停電啊!
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- Z/ E+ R& s& p; v5 Z @6 |"A power...... A power outage? Aha! Okay, we've got it licked now. 4 ^ w6 Y8 B+ l$ p& [6 k
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?" ! \& G0 |/ ]/ x' y/ k' z3 k; v
- W7 t/ U' e! ?; |) M# c) N: a4 |9 `停...停電？&#@!(& ，喔!OK，現在開始打包， ) F! n' d- m! ?$ q1 \& y7 T
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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' E7 V2 G; x% \7 o, D嗯，是的，我已把它們收在櫃子裏。
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# W5 {; F! V9 E1 t1 P }"Good! Go get them, and unplug your system and pack it up justlike
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, _3 v8 o0 q( Y/ _3 Rit was when you got it. Then take it back to the store youbought it from." " J2 ?# P5 O' g. Z3 Z
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很好!去把它們拿出來，然後把電腦搬下來包裝好， ( b7 G4 T" O7 x8 [! G; S
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" 0 u5 f( j+ s' k+ N9 j
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真的嗎？是它壞掉了嗎？ : L- `/ i/ V" |6 Q$ B
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"Yes, I'm afraid it is." ! ]$ K6 v! Z2 }0 @- W1 t
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是的，恐怕是這樣了的。 $ y, }$ P/ Q$ d3 ^4 Z
n+ ]6 Q" ~/ Y: q9 q- Q"Well, all right then, I suppose. What do I tell them?" 4 B1 X% x. [; \5 e2 X) `1 x
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ . p# s2 N' x5 {" A: e: u
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"Tell them you're too stupid to own a computer."
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0 N1 `4 V* m ?* A) j% @9 y就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
