Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 * P- C6 V# l/ t$ g
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"Ridge Hall computer assistant; may I help you?"
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v9 t8 e( A* {9 FRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." ) ?( b/ D" {# s
5 i# _" L" o2 e3 {是的，我有WordPerfect的問題。 0 v, @3 F) i; M1 g. B9 V0 B$ J4 @
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"What sort of trouble?" $ l6 }3 x* w+ O7 C1 K. F
8 ?/ G( ~2 ^+ f+ B4 ~9 y9 l您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway." 9 F/ b. U7 T* L' K
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我剛剛自已在打字的時候，突然間所有的字都不見了。 , n4 K7 ^6 S6 I" H& H- g! i+ g* ^1 a
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"Went away?"都不見了。 9 j/ W( _4 Q' F2 }% p; U* P" A+ l
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"They disappeared."
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它們都不見了。
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2 n0 n* w( l* Z( P+ y9 q"Hmm. So what does your screen look like now?" , T, b3 J2 \. t2 y; S8 H1 S/ E. c" c
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嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。
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"Nothing?"
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沒有任何東西？ # T7 s* o% O$ M9 ^* |* Q
2 V0 l3 q7 b# D2 }) c+ g% ]0 J" Q0 w"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 . w9 A! J2 v1 _
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?" 8 |+ L: Z6 t8 k! k: s" N+ [% P
0 P9 i( A2 K2 k/ ]( y我要怎麼說明呢？ & q$ {0 h4 s: {
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"Can you see the C: prompt on the screen?"
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* m9 ?; y* H5 D: g你可以在螢幕上看到 C: 的提示符號嗎？ : O! l4 a& B$ z% d T
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"What's a sea-prompt?" ! o4 r" U: k9 ^ ^& g4 ?. l8 N$ }
' \$ T; t9 e$ ~什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 7 J2 o8 K( R+ k# y1 H
5 h4 Z/ ^- I# t- E( a"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." " r1 }' J% d' v. u
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 " \# f T, s5 Z& D: M" ~6 Y; r
% K+ P' E, m' N$ C$ `) n+ `"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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2 ]0 y8 N/ z# |6 }; B2 p" B"What's a monitor?" # B5 p$ C9 l1 [1 @6 F% S. @! j
5 H: U, c V" `8 z" L3 |什麼是顯示器？ * V2 Z. h0 T: m2 j/ p. F( V
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"It's the thing with the screen on it that looks like a TV. / Z. S3 M! n/ ` e, r4 b& e
: \) z6 l" d( w, uDoes ithave a little light that tells you when it's on?" 8 D: }0 H0 r3 Q
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就是那個看起像電視的螢幕，
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& B2 D! S/ `- }6 A) q/ h) A有沒有一個小光點告訴你它是開著的？ ! B+ x4 _" [$ I1 R
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I don't know." ! V" d/ d* g$ E4 j; y
; o8 N; u' F2 P8 }' e9 {9 C# Y+ M我不懂耶。 5 x: D2 {: K2 z7 [ G
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"Well, then look on the back of the monitor and find where
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; _) H: T0 n# _- zthe powercord goes into it. Can you see that?"
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: t. Q0 P$ u5 M/ Q( e那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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& \6 ~6 _, t. \* e: D* D2 x$ q太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." " R. Q4 d$ k3 x$ X! p3 T) K
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有啊!
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"When you were behind the monitor, did you notice that there were
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5 U8 b- i0 s- R6 z. J- {two cables plugged into the back of it, not just one?" % ]9 @: i# X' ]8 Y% k/ M! H7 z
. ^# T+ D6 S1 E" k6 V0 q0 H你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ / s0 }' k( Y4 K& m, F
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"No." ( l& e+ i+ i# J- K5 }: r! `
# z8 s% R4 i. L& V4 {/ `6 M沒有。 % `* n# u4 a$ n( {8 \5 I
$ S" M2 l" |7 K1 @6 z+ d$ g"Well, there are. I need you to look back there again and find + R4 L# `0 R7 A8 {( D0 Q
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theother cable."
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; m* y$ s$ h3 u: j3 Y就是了，我要你再到顯示器後面去找另一條電線。
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$ P9 Y& |' l7 U& q"....Okay, here it is."
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OK，找到了。 4 ]( Q. S8 L% n0 U9 n
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"Follow it for me, and tell me if it's plugged securely into
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* V: k, w6 b9 v- Q/ G+ x6 t$ |5 R6 Atheback of your computer."
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( n% E2 e# _4 i9 ?- @再替我找下去，告訴我它有沒有確實插好在電腦後面。 / @* a( l+ l2 }
3 B0 B& ]4 n8 ?, I5 e6 c6 Q"I can't reach."
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( `. h% N' J4 ^5 l5 c我搆不到。
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？
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"No."
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看不到。
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ 5 x5 Y# U- o2 c; g5 Z3 d t
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." $ U% f4 ~" m4 ~3 [1 x8 _3 E
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喔，不是角度不好看不到，而是太暗了。
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& u$ F9 @0 T. X( f6 r"Dark?" ; M& h3 `5 d9 m% [, Y. N
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太暗？
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4 f* V/ [% a- M"Yes - the office light is off, and the only light I have is 4 q F* `7 z2 b" o3 L
3 B% m+ A# Q* C/ hcomingfrom the window." ; c' W1 i( }+ ` n
0 W3 k( `7 C/ l" U `是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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4 Y# {% b+ x- o7 M"Well, turn on the office light then." $ E% P; U" |0 } C: y
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那麼把辨公室的電燈都打開啊。 ; g$ ]7 [/ T+ s- ^ a1 y
: O! J$ O+ F" L( P e( h"I can't." * W. W3 s' Q% {/ f* O1 t) ]
' x' n+ U& Z1 U3 j9 E沒辦法。
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+ N) D7 u* \; s. Z4 @2 x' `; N: s"No? Why not?" 1 R x" L! {1 }' Q6 P3 c4 H
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沒辨法？為什麼？ $ I, q! G' _2 a
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"Because there's a power outage."
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因為停電啊! : a: z' n3 c. n/ @
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"A power...... A power outage? Aha! Okay, we've got it licked now. 6 P* m" |; u9 M! q. t
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Do you still have the boxes and manuals and packing stuff
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5 r2 X7 P z9 W4 O$ o! Dyourcomputer came in?" / P- `& k8 O$ S! G2 v
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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% S3 W( X; a5 u7 i電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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5 P8 ]! i8 @" v& c/ U& D"Well, yes, I keep them in the closet." , Z# X" j$ X4 }0 ~# Y$ f2 A
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike 9 }+ U. _% X& h8 l L& q/ k: z# e
6 \! {/ `, s2 c5 [2 ?! Z: {! S% Zit was when you got it. Then take it back to the store youbought it from."
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1 p6 q/ f# {& I7 ~& r7 ]很好!去把它們拿出來，然後把電腦搬下來包裝好， 3 ^4 m, G* R4 O
" }2 L: N$ }3 l, o+ V就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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' ]( o4 E Z5 k6 s2 \' v"Really? Is it that bad?"
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4 L) D" u! P" j! M8 j! ?真的嗎？是它壞掉了嗎？ 6 l$ x7 F$ m, \/ Z
. N* a; J8 j9 R"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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: p" ^& E! u, q3 ?; y% _喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." - y: q3 Q% g* C1 @# e3 H! u @1 a
5 ^; ?9 X# _2 h就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
