Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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- b0 P3 S& }; i7 r"Ridge Hall computer assistant; may I help you?"
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: G$ S7 n% x; |: C" R& x! xRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。 U- V- @. H% C% K% G' x: J1 n
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"What sort of trouble?"
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' P$ X7 C. g1 c/ ?3 N5 n您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 9 J7 {$ w2 h3 H3 I: w/ ~
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"Went away?"都不見了。 + Z2 T( t; I0 v0 m, w5 e; a
' k N0 ]& k% `% {6 [$ ]% ]5 e"They disappeared."
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3 P3 p6 q& P& K) m( X3 c) @2 b2 t它們都不見了。 " r8 |7 t, v# q! h+ C: E1 p0 H
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"Hmm. So what does your screen look like now?" % h9 g! _% X4 `$ J I% s
! M: u* o1 B$ P% { Z嗯，現在你的螢幕看到什麼東西？ ( H& D& y+ V2 l6 a* M) B5 u
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"Nothing." / R, [6 z+ Z8 X' G/ U; }
- j* d& ~- U/ Z- t3 c) P) J沒有任何東西。 a$ K2 h% ]& N- Y) b0 M4 v
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"Nothing?" ' j, k3 H+ X2 W# G
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沒有任何東西？
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; {9 y) e$ d* k1 ~' F4 O"It's blank; it won't accept anything when I type." * h; Z3 \* S; d
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螢幕是全黑的，我打的字它都沒反應。
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' S; }. P8 h7 ?- k. b"Are you still in WordPerfect, or did you get out?"
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* c8 S& P9 X5 p2 ]您是否還在操作WordPerfect，還是以經離開了。 $ v7 ?9 m; l0 g
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"How do I tell?"
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; o( {1 H# k7 P( O/ Q我要怎麼說明呢？ 0 Q2 U* |5 U; p4 ]" Z
( t8 P2 T5 D/ @* n"Can you see the C: prompt on the screen?"
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' g( Y1 n4 W1 k; W2 m+ U, `/ h! m J你可以在螢幕上看到 C: 的提示符號嗎？
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7 }0 q5 ?5 q& o' E) r/ O& L1 r"What's a sea-prompt?" ; M. ]$ x( l e' ~6 e, |
; y5 q+ v9 ~4 E什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 3 C: j% n' m0 f* X! z& R
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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% Y4 L' K$ [5 K$ q8 a"There isn't any cursor; I told you, it won't accept anything Itype." ( s" V! B0 D5 G7 s
5 s Q* ]8 P% l8 R螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 1 x9 g8 m# V5 h- Z9 q0 u, d
9 M' y- Y$ {) i6 y$ `# J/ g+ H' t"Does your monitor have a power indicator?"
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! Q7 j6 }3 b9 I0 \顯示器上的電源指示燈有沒有亮？ ]. T1 u* X# s2 h9 J) a
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"What's a monitor?" # y; ^3 B, h `
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什麼是顯示器？ , n% R* G. [6 w
. s" k2 w8 l) B0 B0 I' u# w* O"It's the thing with the screen on it that looks like a TV. 5 f! M! e0 m( ^- I3 d+ I1 X
9 ~3 O# f3 ]! u6 lDoes ithave a little light that tells you when it's on?"
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! M- _/ f4 j y- M" l; c9 A就是那個看起像電視的螢幕， ; @0 ^! c X$ y) p9 T2 C
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有沒有一個小光點告訴你它是開著的？ 1 E" {7 M1 `! V! ^' H
0 \$ ?" u- U) k7 A2 \ [I don't know." 7 o, b0 l" q! ]' |- a
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我不懂耶。
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"Well, then look on the back of the monitor and find where
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; v' t8 f- F" R% M, B7 r& Bthe powercord goes into it. Can you see that?" 4 W0 e) B; Y- P; p/ s# }
7 N* ?6 x" ?5 w% K0 N那麼，你能不能看得到顯示器後面有一條電源線接在上面？ ; U5 }" s; ^$ {, ]* d$ u9 H
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"....Yes, I think so."
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ' |1 _- r: M0 }- H( f: H' ~' n
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ( V- V% P' r/ t7 v4 D, p
3 D0 T; N% ?, T5 h"....Yes, it is."
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有啊! 9 u4 M# T# t% ^
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"When you were behind the monitor, did you notice that there were
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% h; S8 o, X+ [; u8 Mtwo cables plugged into the back of it, not just one?" 3 X' `# E: j# j7 U
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 6 H# a8 S$ A0 K e
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"No." h% I1 S( x4 `* C0 U0 ?3 q
$ ]" ^9 n& X) w( D0 `4 B) G' A沒有。
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"Well, there are. I need you to look back there again and find
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 ( ]9 G' ? q) p6 V( M
( V# A* I3 A7 g( x"....Okay, here it is."
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OK，找到了。 , @+ H5 o4 r0 Q1 W3 y& l
1 |9 s6 E: H( Q# t$ i8 x"Follow it for me, and tell me if it's plugged securely into , o2 X% ~/ l( u
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theback of your computer." ' p3 b" W5 U# |' E
; a. A' U3 z0 o, n再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." $ P9 U0 I# A* G2 r6 @' H
, v4 ~* r5 E/ }2 s8 l" e1 S8 o我搆不到。
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$ o8 l9 s* O1 H# y"Uh huh. Well, can you see if it is?" & G& b; o1 E5 E: H- k* }0 c3 L ~ Y& O& X
8 ]3 v* f9 _. K嗯，那麼，你看得到嗎？ * R4 d3 S O6 |7 R
( }0 r' q! F( G8 k j2 a) U"No." 4 A2 u- U5 n1 m, A) j
1 I. }9 v; `% ~) h看不到。 5 q- s1 R1 C/ Q; B
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ + C& Y% m2 L( A8 j! D
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." ) e; ]- H# A) T9 X. r- t
) B x# B: t9 ~- B# {喔，不是角度不好看不到，而是太暗了。 0 j$ ^/ E3 c- S# ^9 v
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"Dark?" 3 d0 v, Z# q" T( P x* h1 f
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太暗？
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t8 t2 [2 K4 B/ K% ^"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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' J) J% |7 r% P0 a+ A; A是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." ' ]: M6 T7 ^- ~$ C7 ~' ]2 A' ~
( m w5 o; b( Y M& h' w那麼把辨公室的電燈都打開啊。
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1 G2 @( N) `: ]' {"I can't."
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沒辦法。
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0 Z l, }% [0 u9 \"No? Why not?" 9 ~( T: \- d9 |6 i1 D( x8 u
! I0 [* }3 W. b' i1 N! N& S8 D沒辨法？為什麼？ 7 ~; x' \7 Z6 x* t4 G
% k( r5 c _3 _1 p7 m6 l"Because there's a power outage."
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: Z% S- P' Z4 B# @/ K, J因為停電啊! / z6 g% w6 q. F
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff % j/ n# l: B. T) s7 ]2 W: ~
8 t& W. @ \+ Q0 t1 Y5 {' p6 Myourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包， " c% ~* H: t. |
! t9 {* Z, l( @電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ; A. a/ ?+ k( o2 F% Y6 d2 Z
) L5 M( l5 V! @# C- k"Well, yes, I keep them in the closet." ( {. ]7 x. Z/ U. c) Y% ^7 l, m! h0 l
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嗯，是的，我已把它們收在櫃子裏。
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# W1 ^0 _" D/ p+ i$ K"Good! Go get them, and unplug your system and pack it up justlike 0 H1 ?" @6 V- i7 }; Y
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it was when you got it. Then take it back to the store youbought it from."
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1 R, {* P7 b/ q2 [9 Y* F2 X8 Y( G& z很好!去把它們拿出來，然後把電腦搬下來包裝好，
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# D4 `* I' y' k+ P0 d0 r就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 4 @+ ~; ]' s. F! P3 b8 g( q
4 S( V1 g* a% P1 D4 ^7 ? n"Really? Is it that bad?" + y* `! G) b: y. q9 H9 \
3 @" _4 Z: p2 P+ D. T$ Q真的嗎？是它壞掉了嗎？ * m* B4 y, e( C4 A
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"Yes, I'm afraid it is." . S! Q! a9 d; G
3 J: ]- F0 O G- O是的，恐怕是這樣了的。 $ X" N, n& y8 q6 _, \: N% D. A3 h, n
& Y4 W8 _1 m; S# B& t# X9 U% t: T% m"Well, all right then, I suppose. What do I tell them?"
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+ v2 D2 z6 {& i* h* f喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ . g9 p8 p; @3 A1 ?/ |/ { A
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"Tell them you're too stupid to own a computer." 0 @ d9 `: `4 m: ~
5 o" K+ w2 Z. @ r就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
