Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 & o& E- e9 d' |% W9 s
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"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎? / e7 o' }4 [ d0 _/ G' z! S: T, `
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"Yes, well, I'm having trouble with WordPerfect." ; {" q$ l+ E, }* B/ c& ^. Y4 Y
& h! e' a. k2 |$ ?& M7 `6 ^是的，我有WordPerfect的問題。
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"What sort of trouble?" . P4 I2 ^: A3 o) i1 t
$ C7 y) r$ d- z. }) u您有什麼問題呢 ? 3 h) ]% e8 ^2 ^" l
( `0 } |) ]4 Y5 f"Well, I was just typing along, and all of a sudden the words wentaway." 3 j, Y. h( q* |3 w
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我剛剛自已在打字的時候，突然間所有的字都不見了。 R- A+ I; ~3 T* W) c
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"Went away?"都不見了。
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# M$ o6 E9 T% _4 D% O' {"They disappeared." 4 l& z+ ]% Y9 C6 M7 X5 i
* e( ?) D* x7 e0 |. } G* K它們都不見了。 Z( B% u9 t9 d; ~( E3 c- ^% J
1 T" _) e2 r$ N3 z"Hmm. So what does your screen look like now?" $ u9 R( Z1 }* e7 J
- v2 A3 A+ r5 Y' j嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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6 ^& C v/ @3 F M& V沒有任何東西。
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$ o6 p% X" c$ S" L2 \"Nothing?"
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) a4 b* d7 l: ?9 e; ], D沒有任何東西？ ( \8 P, ~1 P7 ^$ S9 P
( ?! l7 ~4 S. L8 r"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 ( X, q; |6 _) x& p- u9 r
: Y# D& c1 A2 i' G+ u! |3 z: @3 j: E"Are you still in WordPerfect, or did you get out?"
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1 W7 R6 X1 o) u: U! g* N- d您是否還在操作WordPerfect，還是以經離開了。 7 Y, W" C( a+ w
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"How do I tell?"
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|: Y0 Y: O& K我要怎麼說明呢？ # C7 ]& W8 z) r: f
( h9 M, s7 X" _1 `2 l"Can you see the C: prompt on the screen?" 1 u* n( I( s: X p3 w
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你可以在螢幕上看到 C: 的提示符號嗎？
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; @2 o. U& ?" |5 E8 |' e7 g" e' s& Q"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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9 f4 h# h) }0 _3 @"Never mind. Can you move the cursor around on the screen?"
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+ A5 g6 e9 H) X% j3 w1 L; f( o0 t不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." 0 @0 k& E/ J) A
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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" l# l, o# e9 n8 J& U% V/ N. }8 E"Does your monitor have a power indicator?" * E, n1 u7 {# F5 @5 |. y( W+ X
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顯示器上的電源指示燈有沒有亮？ * J1 n e- O! b! F
: I& ^; G* i+ O" H$ w# z+ a/ C"What's a monitor?"
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: d! a$ {' A. U2 \* c) ^( M& P什麼是顯示器？ & L8 P6 t2 H$ z3 Z+ O0 J: W3 `0 h
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"It's the thing with the screen on it that looks like a TV. : @& b' j- C5 @4 C1 m0 F
3 h! J' s4 L4 w/ o/ L0 V: v3 P, S) [ W3 dDoes ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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2 g( T( K" o( j! |; M# a Y$ {1 R4 yI don't know." 0 I+ _% E; w. o2 h s# z* N' V
8 I( i3 {* M7 ]! D$ J- s6 E3 \我不懂耶。
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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% a2 p2 V. e, I: j) ?+ x"....Yes, I think so."
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+ P. b2 j5 r; s3 B3 @7 e3 a是，我想我看到了。 0 U3 i2 C* [9 _% [% }' B }
* @* O% H9 O& e& c- q; j"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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`) d4 X t3 t5 [! ^太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." $ Y# B9 \" U8 h+ S
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有啊!
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/ T+ Z# i+ T2 D) U& L"When you were behind the monitor, did you notice that there were ' T% _9 p# G! G' N, j! g% T- X
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two cables plugged into the back of it, not just one?" 6 N6 t; B3 I( ~' L5 t) t
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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沒有。
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"Well, there are. I need you to look back there again and find
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7 z# P3 C: p. @% X( ]) htheother cable."
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6 F2 r- v+ q# I$ v/ a5 w2 b就是了，我要你再到顯示器後面去找另一條電線。 # }9 J# E' x2 @1 Y* d8 g
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"....Okay, here it is." / G9 e: Q. v" M' V! @- V
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into 4 W( e, D+ t7 G! q
% }* Q1 o" @3 Z2 P1 p2 f& Ltheback of your computer."
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0 F7 r9 \7 t1 D9 [4 x6 {再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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我搆不到。 : F2 t3 s$ J# D: U& P
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"Uh huh. Well, can you see if it is?"
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! p" T5 ^6 T3 u. N! T7 H嗯，那麼，你看得到嗎？ " i; t# U4 }/ j# z
& I1 m, a8 V4 b6 C, n4 H"No."
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" w- Z# E5 Y6 e, k看不到。 ) M7 \, X* ]7 V1 @
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"Even if you maybe put your knee on something and lean way over?" . `% U* N" F, N+ i A% h
+ }8 U# E* I3 U/ u+ E. s, |$ ?/ L* c那麼拿個東西墊高，爬過去看一下？ 0 U) J$ ?$ P' B
) `& ?4 l3 l/ |4 b"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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2 {8 P. ^ P" E( q7 @6 l- S' g1 i喔，不是角度不好看不到，而是太暗了。 2 V' O8 S( p M
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"Dark?" / L/ O: _) |' c7 M& @$ Q7 [
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太暗？ 7 N' ~. b# e, D7 \
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"Yes - the office light is off, and the only light I have is
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% k W0 M% X1 X3 ncomingfrom the window."
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1 B Y, i; y' H0 B7 w6 d* u是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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( b# I/ z! p9 k) |"Well, turn on the office light then."
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$ U9 h, T) I- m# j( Z那麼把辨公室的電燈都打開啊。 0 C7 i0 u$ p* F; s7 d; J% O
& P# X0 t/ b3 [8 J# p"I can't." * n1 L7 Z$ {) S+ P) {# A0 x
7 ]. C0 `0 W' b6 n( u沒辦法。 ) p. f6 a, D1 Q# N$ h8 w
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"No? Why not?"
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$ O1 Y% Z3 f) R1 E- t- ~沒辨法？為什麼？
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- L. u( G0 s z3 _3 ]/ V6 u: }"Because there's a power outage."
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0 `4 r6 r$ P$ R \4 b因為停電啊!
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& [; H. m* r/ f& o6 G"A power...... A power outage? Aha! Okay, we've got it licked now.
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' q1 d: y) V0 L2 ADo you still have the boxes and manuals and packing stuff
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( _& Y2 S+ o: r; D; J1 k5 Y: `5 fyourcomputer came in?" / v6 b8 T' I2 L' o- F
8 V+ P5 W" n* z) z停...停電？&#@!(& ，喔!OK，現在開始打包， + Q! |! p) Y# R; x4 @, ?9 c
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ( h o! I" e+ F
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"Well, yes, I keep them in the closet." 8 L h4 h1 P+ A" o% g
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嗯，是的，我已把它們收在櫃子裏。 % e# V4 h8 @" L& c1 z
5 r% j- f* i* L9 I"Good! Go get them, and unplug your system and pack it up justlike 5 J5 R' k* x: H& ?% d( D
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it was when you got it. Then take it back to the store youbought it from." 9 z% u$ q: V! H/ [- I
& P5 z1 ]/ A! W( }很好!去把它們拿出來，然後把電腦搬下來包裝好， : q1 @- E' E3 N' z
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 # X" t+ J- Y6 A8 V
3 e! @! Z3 V1 G' K/ j" v) |3 _6 J"Really? Is it that bad?"
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( q6 L4 O9 U! L1 F! _* [+ h: B真的嗎？是它壞掉了嗎？
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8 v0 H# j* r. m+ w& `) o8 r"Yes, I'm afraid it is." 8 j* u" d' |3 {) c$ t3 `
9 z7 e3 [% m+ t* L3 R, f& `是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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: i& t5 i k) D m- Z/ h E0 }8 A喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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& k4 x t9 K/ b O' }4 }# \/ \"Tell them you're too stupid to own a computer."
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5 x' S1 M" k, E8 m4 k就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
