Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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8 W8 Y Y5 X' _) p# t# F"Ridge Hall computer assistant; may I help you?" ( o( H/ W0 h7 J4 V; B1 j" N% x
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." * B, v3 z7 l0 X( @( f' a5 I
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是的，我有WordPerfect的問題。
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1 q% ?& k! h" A/ ?( ~"What sort of trouble?" % t# \! r+ u, q* R. U- J
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您有什麼問題呢 ?
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% a, `" U2 V" n: k"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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: H# K: e, Z1 x3 l"Went away?"都不見了。
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, J( Z% B4 p+ Y1 i* w1 @"They disappeared." q$ p+ U2 u9 e B+ H
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它們都不見了。 - y$ }# Y% K! m# {2 N7 d2 n
" N, R' ^9 ?6 o. S) ~7 V2 Z"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。
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$ D1 u# e9 m4 ]. ~$ E' n1 R$ H"Nothing?" ( O; f ]$ e- x& X3 c5 Z
. x9 w9 @! z9 D. o0 [沒有任何東西？ a! g# p& M, Y, i
8 W! z, q7 U# S a2 P1 G. z"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 , {0 \3 a2 `) }- U* J
, A j7 g- Z$ c% }2 X' O8 n8 W5 H"Are you still in WordPerfect, or did you get out?"
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3 q- v7 D3 g8 v8 x8 w- S+ R1 U您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?" $ ~! L6 J9 c5 o% x
+ m2 x0 J, k% W我要怎麼說明呢？
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3 t5 S1 p" g, S |; }9 r6 w"Can you see the C: prompt on the screen?" 1 s3 \+ ]" m+ q( \, Y. u; i. e
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你可以在螢幕上看到 C: 的提示符號嗎？ 9 o# j% B9 I+ i5 A- V; l/ H
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) : V c" I8 q$ {6 X
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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+ F: R5 e" | V. U5 E0 T3 h; Y"There isn't any cursor; I told you, it won't accept anything Itype." & }; c# G' F, v( }7 T
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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2 r- b& E2 d- C"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ 5 w2 Q7 Y" F8 b( S9 s0 T/ D
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"What's a monitor?" , n3 }5 a5 v a/ o1 P
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什麼是顯示器？ $ U- q& g( O: q+ C6 c W% b, U
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" 9 D( h5 @* r1 U( r9 P* F; U# w
2 j2 X( A+ u: C4 d4 h. I就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ 7 x* |, v6 g- E. |/ N
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I don't know."
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我不懂耶。
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. F' \; h8 B; ]2 T) u"Well, then look on the back of the monitor and find where , b. D6 B, g- u- X+ F5 ]
( x8 B. m6 Q7 v7 l' Uthe powercord goes into it. Can you see that?" : j6 j7 Q: U2 a5 T+ P' p
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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# W, W" k# {0 r) w7 \"....Yes, I think so."
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4 D4 R" }2 `3 U% h是，我想我看到了。
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8 |: b( |1 u( C( _2 p% L( L* `"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ; Z: z( o6 [: l2 p
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ + p1 |4 v k' X" }
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"....Yes, it is." / L* m2 Q7 h2 p* \
; Z/ a8 H3 D# I( R1 f/ o5 t有啊!
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9 Z4 d& [" t+ ^2 ?! Z1 x9 ?$ n"When you were behind the monitor, did you notice that there were 9 [5 |% c. h$ K: @. V/ l4 N
" S4 g6 i8 J- Z/ @two cables plugged into the back of it, not just one?" 6 _/ I1 L1 B% g7 G1 J; s; d
7 Z' K5 n2 a; d6 h# T' ^你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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8 v5 C% Y# p9 o! R+ {# j$ _"No." ; [# Q2 r* M: I- y- o
2 |0 [+ X: ~, w' G- L, Z/ l2 q2 f) l3 W沒有。
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"Well, there are. I need you to look back there again and find 7 M3 P8 y9 W+ m
0 p3 u6 M7 w- c; vtheother cable." " j6 S2 `/ T9 h0 {: {! ~4 c9 B4 M
7 U: |/ Q% r( Y就是了，我要你再到顯示器後面去找另一條電線。
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' H$ o) t b# F/ S- @"....Okay, here it is."
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into 0 E% T4 R- a; G. I' V6 Y
4 r6 ~ c/ g0 S5 S+ L& O! Otheback of your computer."
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t: s8 Q/ O+ l4 B0 _5 z再替我找下去，告訴我它有沒有確實插好在電腦後面。
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0 Z$ y) Y+ G6 ]0 u; i"I can't reach." 0 q: L8 j# R0 O3 [: s
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我搆不到。
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？
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2 q: X4 z" N8 i. K4 G"No."
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看不到。
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/ u+ H; f+ _; r; h/ i% f"Even if you maybe put your knee on something and lean way over?" 6 m0 ?9 }/ V- h& c
4 _, W" G1 K0 D% ?* T% m" D那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." $ g: c" z1 q1 |6 E7 z4 H+ N1 q- l
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喔，不是角度不好看不到，而是太暗了。 # O9 Y7 q- O' ~* A
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"Dark?" 2 W; A, L0 g5 g" b! V2 W+ p4 |
3 U8 ^# w2 K0 h: w ]' |) t太暗？ - ?4 ?: _# s* `. r! o; S
% a! F0 i9 G# x7 A- J6 F2 r"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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, \9 q5 x$ L0 T是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 2 {4 r& d4 p( o. r4 H
# k, J- g/ v/ f, I"Well, turn on the office light then."
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4 {# f: l" N% w那麼把辨公室的電燈都打開啊。 ( ~! C8 H+ \& k p. P/ a( ^" X
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"I can't."
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沒辦法。 5 I# H6 x7 q* Q. P7 D1 Q
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"No? Why not?"
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沒辨法？為什麼？ & ^1 [. c" b: m/ }! E
' b5 h5 m: `( r( |0 e% T"Because there's a power outage." ) C( X; Z5 A- w+ s; U
% g4 s8 Q7 R+ m+ |0 w因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff ; r8 A! [( W5 `+ {: @" A
* n+ u- _1 _6 E! T$ [yourcomputer came in?"
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4 f: R8 `& [( F \* b& k) o3 L3 \停...停電？&#@!(& ，喔!OK，現在開始打包， ) Y) ~$ J) P, o& H* M! y! V
: _, `/ d! d. m# W電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 2 s$ o; V( t9 F& M6 o+ M- A' C
9 }. E; o5 a- k" z6 R0 l0 b"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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8 @1 g) R" m" vit was when you got it. Then take it back to the store youbought it from."
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2 C# K5 |3 n4 x" z0 A( g2 j% l很好!去把它們拿出來，然後把電腦搬下來包裝好， 9 L+ K7 S" c1 V' e0 I W0 j, i/ t7 e0 _
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?"
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! \: p7 Y& @* \! I0 H真的嗎？是它壞掉了嗎？ 4 \$ K& T' ^# K: K3 s
! Q; ~: |" _" p- Q8 L"Yes, I'm afraid it is." ) {% q5 p' ]0 _/ X) w, p; @
) G" |7 f- D. ]/ q D是的，恐怕是這樣了的。
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1 E8 U* R; r$ k6 ?0 w"Well, all right then, I suppose. What do I tell them?" ) q6 \, L3 w( [. u
6 A0 A$ }& p# r9 Q* s2 O' s喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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2 g7 {3 A2 H* @5 M4 |"Tell them you're too stupid to own a computer."
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9 u3 P& x" E) \6 x$ N# m就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
