Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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"Ridge Hall computer assistant; may I help you?" 9 L( M- `) t% T# i) `- P3 G
7 a. ~9 w1 v) i% V9 u- Q) O% aRidge Hall 電腦公司你好!我可以為您服務嗎? 4 W# G7 h. K$ J6 f
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"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。 * E t: Q1 e3 S7 q. U3 T8 m! h
8 ]( `% _: `5 m, R# L"What sort of trouble?"
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( F' g. j7 I: k' d4 @0 A+ n您有什麼問題呢 ?
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1 ^" ]/ @& ?/ l- J9 D- U) B"Well, I was just typing along, and all of a sudden the words wentaway." " P! b3 l3 |/ x0 Q ~
. y- o. w7 ?/ h j我剛剛自已在打字的時候，突然間所有的字都不見了。
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* U" G( X7 L6 W4 u7 E2 [% q"Went away?"都不見了。
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"They disappeared." / q( Z6 F; m0 C$ \% \6 H
x. T' |" r3 j1 n8 [它們都不見了。
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"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ ( [8 ?% O1 i7 x& W) h2 F3 k: l% K
4 q2 W) a' H: C2 c"Nothing."
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: G B& ^+ `& G. ?沒有任何東西。
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"Nothing?"
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沒有任何東西？ + E( ]: u# T: Y8 G' G/ k
& e3 c/ }4 }$ c. x) O4 r" @8 }$ v"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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: B8 D4 O- ?3 H"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 / |( d6 w# q) j0 L9 L) n4 @
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"How do I tell?"
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我要怎麼說明呢？ J, {; h8 Q' u" M
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"Can you see the C: prompt on the screen?" : T. \$ ~, l+ \, q, n
$ G9 q( K3 p2 G你可以在螢幕上看到 C: 的提示符號嗎？
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+ A T4 g* z! F: ]9 F# y"What's a sea-prompt?"
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6 D- w0 z+ L3 R什麼是 "海的提示符號" ("sea"=海，和 "C"同音) . l% h; b, C( K, y) U5 @# v
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"Never mind. Can you move the cursor around on the screen?"
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$ B4 J9 J1 u% ~, ]- a' m不管它了，你可以看到游標在螢幕上嗎？ ' z9 }- s) Y, b4 A4 y
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"There isn't any cursor; I told you, it won't accept anything Itype." - p) ~/ F) L5 R/ E* f
9 p& P/ q# u) J/ d螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 : K4 K3 m: d0 J9 I: E6 q
5 l2 ]9 O( c- f, J/ o"Does your monitor have a power indicator?"
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8 ?8 }: J% D( ]6 E顯示器上的電源指示燈有沒有亮？ + Z1 ]' e. ~7 \3 g, t+ p2 u
) k+ a9 S0 C: q, Q"What's a monitor?"
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' I& B& E- ?. q) H什麼是顯示器？ ! A- `* Y$ R: ~( q: C8 y) v
/ p, e- s7 @) `' G, i+ ~"It's the thing with the screen on it that looks like a TV.
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6 E) S ]5 F4 e0 I. ]Does ithave a little light that tells you when it's on?" 7 `- A3 W/ |6 w: X
4 s' C# B; d* Z, A% u/ ~8 V& Q; j就是那個看起像電視的螢幕， 7 g( T. ^2 m: D/ g
# y: N m. S7 w! q2 ]( Y, |, {有沒有一個小光點告訴你它是開著的？
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I don't know." ' z" |9 k3 N$ F- Q
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我不懂耶。 6 B+ \$ z: Q: q# \9 x
' K8 W& \: X! p- y# |# l"Well, then look on the back of the monitor and find where
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; S2 g7 i. j$ nthe powercord goes into it. Can you see that?" , a% @9 ~+ @; Z6 Y
4 ?) ?8 A8 p1 Q# ^% f8 K7 ~那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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; `3 I! o' y& n) p# Q"....Yes, I think so." * R! L) k& v; N! U+ C4 m
& q! h. u6 @5 U/ u- T9 e4 k/ k是，我想我看到了。
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* |# \* G1 s$ L0 L& T$ `"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 1 P0 p. Z% h. K, ~ ^; ~
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"....Yes, it is."
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8 @0 F! d0 J/ C# n有啊! ! ?9 K' A, P6 Z' f$ A
/ P: d" R, [+ d"When you were behind the monitor, did you notice that there were 4 h, {7 H0 {) p3 ]1 ~0 A
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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0 v! i9 }$ b, q- ~) ~" B沒有。 1 ^* O7 z) z: v
. p q7 r: q9 a$ O"Well, there are. I need you to look back there again and find + I, W; o O! r6 R7 v. ?
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theother cable." + v3 `1 J" f/ y" S' `3 h
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就是了，我要你再到顯示器後面去找另一條電線。
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3 L* m% U0 y# q; G& O* z6 F6 J"....Okay, here it is." 5 n0 K5 l2 q9 }2 L9 U2 b: M1 y
/ j' |) w. e% u# s' OOK，找到了。 # w7 {. V5 W! B0 {# e
! ^ _! K. i2 V; |% f. C"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." 5 D6 ^/ B/ S0 ?( `" |4 @4 G
0 N6 q& T1 p: Y3 A( U再替我找下去，告訴我它有沒有確實插好在電腦後面。 ! Q) O! s3 A% [/ G( w
! G4 J6 a( \( i6 S1 i; J1 H"I can't reach."
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, V+ @0 j5 W( C" X我搆不到。 4 U2 q& X7 l1 L9 ~) {
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"Uh huh. Well, can you see if it is?" 5 g( H8 h: f k/ J$ c
& Z6 s$ A- g$ k; W1 n嗯，那麼，你看得到嗎？
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"No." - ]3 j( N6 Y3 H8 G/ D1 N
" A- v5 A4 y. V3 q' ]+ {看不到。
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7 `% l- t B4 P1 O2 P2 D: ["Even if you maybe put your knee on something and lean way over?"
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8 U$ ^1 ]3 R# A7 z# ^那麼拿個東西墊高，爬過去看一下？
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. F$ C) [9 ]- u# }7 b" j% d" x1 P' N"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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u7 P: _7 {; X: H7 @- b7 R"Dark?" 5 _7 ]. W( |4 m2 l9 S. {1 ?
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太暗？ 2 ?! E) W. `; S2 x3 N
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"Yes - the office light is off, and the only light I have is 1 N' u9 ~; H8 \9 Z5 {4 p0 C1 H0 l S
- S6 v% |2 s0 ~% Gcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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"I can't."
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4 g4 j( U) z1 G# e l5 _. \沒辦法。
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# u2 R4 ~+ K" g& p! K"No? Why not?" 3 l& K4 H( E. M
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沒辨法？為什麼？ / ~# m! ]% ]0 U8 ^
/ M2 h' q' u* o) e"Because there's a power outage."
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因為停電啊! - x ?6 s, h; z r; \
. \6 ]& z! s/ I# z+ o( ^2 A"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff 1 C$ [& I% s* I% z& Y3 C: ?
8 Q) ?, t" \( m! I$ jyourcomputer came in?" % m5 o( v3 f/ s/ v; _
w2 C' z% x% ]) E# z( a停...停電？&#@!(& ，喔!OK，現在開始打包， , n5 d7 A, }# j# v4 e! Z0 J
* u1 O; a3 G& i電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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! N5 n/ {; ?# P, q% N* t"Well, yes, I keep them in the closet." + a2 p& I; N- R, j! w; D
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嗯，是的，我已把它們收在櫃子裏。
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7 d" ~6 S, P. _"Good! Go get them, and unplug your system and pack it up justlike
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/ a! O, o9 c7 J4 _7 C8 nit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， 7 j; @+ o5 @: C* W5 x
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" + G' _9 A1 K7 n
( t8 y! A. F' i* j% p: w真的嗎？是它壞掉了嗎？
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0 f1 o* E8 b- k2 Y: N"Yes, I'm afraid it is." 9 u) n* e% M% S" u
9 d+ {6 v. B# ~! [# l是的，恐怕是這樣了的。 7 r3 ~, A6 t5 U9 q2 ` L
3 l r0 }6 C& b# G! d) @"Well, all right then, I suppose. What do I tell them?" 1 h6 s- M" ^, w& u/ Q
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." 5 R) B/ P% ]' w6 ?1 ?4 G
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
