Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 & M% K% c) G* L! R3 X9 A
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"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎? ; f; n; D: {4 B% V. U
. X3 c8 u1 Q0 r2 i6 z"Yes, well, I'm having trouble with WordPerfect." 0 X+ A. C: y, D" I, n6 Z
9 _1 g8 O0 O6 R6 z是的，我有WordPerfect的問題。
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, h5 B1 H. ?) R V7 ~"What sort of trouble?" " Z2 F3 K% ?' R% T
) S2 a7 W. c, y9 c" O' H% a+ e) Y您有什麼問題呢 ? 1 \* d* w: m7 u2 |6 H
- D7 L0 X9 ^* y"Well, I was just typing along, and all of a sudden the words wentaway." 4 Q* k- K5 @ \/ \- G$ t
8 n6 A y x* J4 v. v我剛剛自已在打字的時候，突然間所有的字都不見了。 & P) K. j% F) Q$ y$ Y, X
k0 l! A2 P: s# Y+ D"Went away?"都不見了。 8 G3 u7 l1 w, C/ h
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"They disappeared."
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: b/ @5 _! H6 K! X它們都不見了。
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+ r/ h7 g s+ U"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ ' ]3 Z7 F& t3 T6 h# b h- c
2 W) v& t1 s& {3 A% Z"Nothing."
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沒有任何東西。 " S4 ]$ c' d3 a8 o! ~
* f: o2 F, ~9 B. S! x! d"Nothing?" 1 f0 G4 D2 j+ o5 a0 a
3 g; d' J6 s, ? I沒有任何東西？
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" _4 T' o3 U8 `8 O) o" H5 @. _"It's blank; it won't accept anything when I type."
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. z: V) b8 D$ F: E+ v3 V# ~螢幕是全黑的，我打的字它都沒反應。 5 m+ o" u# ~ K8 E+ U: t
( |9 F8 u5 t ^8 h- N5 z' J"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 - a9 j9 A5 i- {5 A
y4 T) L2 I4 P, P- h"How do I tell?" # e$ x O9 k& z7 [4 s
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我要怎麼說明呢？ % X% B S4 m. F% T7 n/ B ~/ d
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"Can you see the C: prompt on the screen?" : Y+ P! x4 w" I+ D; h# V
: s' h4 |% n* W" W1 W* X' l8 R你可以在螢幕上看到 C: 的提示符號嗎？
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$ I7 n) ^) s [! h"What's a sea-prompt?" - H H a$ X- x, T
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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. }1 ]0 u) @) u3 N2 I"Never mind. Can you move the cursor around on the screen?" / ^6 ~5 I8 M: L( P2 {
5 W! X0 f% G' N8 H0 d& a9 \不管它了，你可以看到游標在螢幕上嗎？
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. T4 A2 B# V2 l# t4 f5 s6 Q"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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7 y- f, o7 ]" d& {$ t( ~"Does your monitor have a power indicator?"
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& C9 H) q# Z; ~9 b5 H7 P( Y9 k顯示器上的電源指示燈有沒有亮？
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# u: R y* Q- _% R4 {"What's a monitor?"
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什麼是顯示器？ 8 A; q; t6 ~% R, f/ ^# d
! f. I, d8 o. r2 I# D"It's the thing with the screen on it that looks like a TV.
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9 g- ^5 O) u4 O @4 FDoes ithave a little light that tells you when it's on?"
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5 w: V6 @- r8 ~9 Q& M! P+ o6 I* N就是那個看起像電視的螢幕，
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: R+ b6 Q3 n# ]; c有沒有一個小光點告訴你它是開著的？ ' ? i& i6 t" n2 W% m& `9 x
+ M* @; q) I4 k# c8 H' o% z) jI don't know."
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$ { |6 e4 Y% G# o0 M5 M我不懂耶。 - T- P# {& z# ^. p# L* H
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"Well, then look on the back of the monitor and find where . d5 m8 a& O6 y1 U2 ~4 q
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 1 y2 x- o" B- l9 k/ p) [) i
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"....Yes, I think so." y: k- A# R' {
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是，我想我看到了。 1 ]$ \8 h, f% a5 _; I
; H8 W9 a- I I& z"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 8 w5 {( w& t$ f6 R I5 ^( B
/ i% S6 S8 }9 D' X/ ~2 I太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 6 P5 H0 \3 V6 s! E
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"....Yes, it is." * L7 a4 x* J5 P& w! E- h4 U: x' r
- g' C ]: c3 M& C2 ^3 Q7 \$ {有啊!
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"When you were behind the monitor, did you notice that there were ; n- d7 E( w1 E) I& @
7 c. B. _9 J- s. w7 I5 C9 `two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 1 _/ ?: l( k# m+ w
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"No." 0 P: ?( {* V8 X2 I+ e
9 u4 ~% u2 V2 n( G: |% W沒有。
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4 v2 i# [* \7 _2 j, X6 c' A' S"Well, there are. I need you to look back there again and find ( a F7 X) }( a" w
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theother cable."
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, a" D6 G/ l+ ^$ [. C/ [$ s就是了，我要你再到顯示器後面去找另一條電線。 3 ?' P* `9 ~0 g* N1 k# w+ U6 V
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"....Okay, here it is." 5 W% [* t! T2 p. |& ?
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into
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9 n/ O& _* L- H! `& t4 x6 r- q E% g+ jtheback of your computer." / n, _" @8 _# r7 C% C" y9 @
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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/ Z+ h& X \7 `9 y) G"I can't reach." ' j3 p) Q, e3 x6 Z3 c
* d: g5 C) J; A8 S4 v我搆不到。
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. r" ]+ p) z! J6 X: v5 @# d1 o4 |"Uh huh. Well, can you see if it is?" ' ^4 r* b/ c! C: O& d. ^. o
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嗯，那麼，你看得到嗎？ ! x5 m3 w8 j$ a2 I
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"No." 5 Y; ] n' U8 N2 s2 i8 k# z) w0 |
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看不到。
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"Even if you maybe put your knee on something and lean way over?"
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9 K8 [9 H' a) [+ d那麼拿個東西墊高，爬過去看一下？
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" V7 A+ N3 X8 F2 q9 e' z5 k"Oh, it's not because I don't have the right angle - it's becauseit's dark." 4 K0 a; ]/ y& o: B$ |* v( d
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喔，不是角度不好看不到，而是太暗了。
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& r' p8 m, C9 c; g7 m"Dark?" # W9 Y( `( X& `* S
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太暗？ 1 `* C: J; X2 G8 Y) Q
, }* c% t# R, n& `. \- Q"Yes - the office light is off, and the only light I have is 4 {/ ?4 X* ~3 g) |: E$ K
6 V9 A9 c* M: k; Jcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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8 g, G5 ^4 `$ X/ q"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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3 j& x4 j& i. \, B, }" M0 N"I can't." ~/ ^& O( m( d2 h9 a' F# q
3 `& w8 e* Z* z0 ~2 o沒辦法。 8 [: A. G& A4 H: R+ o! c/ B9 P* \
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"No? Why not?"
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; C2 I/ L+ n% t F4 i! X# K沒辨法？為什麼？
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+ w9 ~$ X5 g! u7 N0 Q"Because there's a power outage." 5 c d9 ^8 S1 a2 @
* M8 U: ?; B) y- L& p$ C因為停電啊!
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% [' A9 h. i5 G) {"A power...... A power outage? Aha! Okay, we've got it licked now. , @. Q4 }6 G/ J5 Y
! N5 V; C5 C) `5 T! D+ _) {$ \Do you still have the boxes and manuals and packing stuff / R. ~8 K- y l# `+ P6 b3 l$ ~
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yourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包， - N4 l7 f% @' d: j
4 ~! W: E* H2 H% K6 n電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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" g$ d" U7 O; g( ^"Well, yes, I keep them in the closet."
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n4 }2 I2 _! k& S' d! T& l1 B嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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/ i; J$ e2 Y1 Hit was when you got it. Then take it back to the store youbought it from."
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# ?% W: K" ]0 G很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 # W+ i: }2 k* c6 \
9 {/ r, i2 _8 z" h) F3 v( ~$ @2 P9 Y"Really? Is it that bad?" 4 J; d p; N" M! r$ G7 T
: I D. F5 o0 D; D5 K0 }5 x真的嗎？是它壞掉了嗎？ & @& B( F) W0 ?& |8 n+ X' d
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"Yes, I'm afraid it is." 4 v0 @' E3 {5 p7 g, R
: f( E1 l# a" m: ]8 ]. B* E: E是的，恐怕是這樣了的。 ) c/ M- K! |# T- i! d
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"Well, all right then, I suppose. What do I tell them?"
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2 v3 [9 u$ I" H) @5 l, A喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ - a3 Y3 [7 R* b9 ?1 T: j
5 I/ {9 z" X+ j"Tell them you're too stupid to own a computer." / ?- t0 s9 i3 o9 ~8 [- D
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
