Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 D% v! m1 [. M
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"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎? % [' `4 q6 h u0 u( t
5 F( Y. N* I. {: U+ T"Yes, well, I'm having trouble with WordPerfect." 9 P! g) H; _' G4 O/ {
0 J X1 H2 M- w" f, X是的，我有WordPerfect的問題。
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% J9 L$ K8 C8 a$ Y+ K# c. g"What sort of trouble?"
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" o- w4 q2 Z! c9 N2 ~您有什麼問題呢 ?
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p/ u( |3 R- U0 ^2 P5 o"Well, I was just typing along, and all of a sudden the words wentaway." * K& ^: L# ~2 {- s% f; }8 U
; N& b' g2 g! M& x# t我剛剛自已在打字的時候，突然間所有的字都不見了。
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- o; Y/ S! B0 X0 K+ T/ o# c"Went away?"都不見了。
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"They disappeared."
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: |# V9 [( q- V+ H, P$ \! ?它們都不見了。 * k ]$ @. [& M% }5 u, @' @
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"Hmm. So what does your screen look like now?" % K0 M7 C& V" }" \- c u
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嗯，現在你的螢幕看到什麼東西？ 1 j' b! P/ U M, p
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"Nothing." 7 P9 X2 ?# x: E3 x1 I2 h
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沒有任何東西。 ) X+ h- F9 b5 K$ I
1 T3 w8 O7 m* `; ]' l. b- F8 R"Nothing?"
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* i; G% a9 j& g& f: N j% w4 t0 g沒有任何東西？ ! V3 B7 p" x% { i. f
( t( K8 ]! v, s5 @4 I( p4 ~"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 - V% H" R( j1 i; q7 ?( W+ o
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"Are you still in WordPerfect, or did you get out?"
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7 c# l+ N/ b8 z您是否還在操作WordPerfect，還是以經離開了。 2 _# }$ F( I0 S
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"How do I tell?"
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5 B* P4 _5 k* l# @6 l我要怎麼說明呢？ 2 X0 n+ v6 R4 {" F4 N
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"Can you see the C: prompt on the screen?" ( o/ T# g% u9 A! e
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你可以在螢幕上看到 C: 的提示符號嗎？ 4 }. [5 ^* s' j. S9 R" s
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" , H- I1 x \3 ~
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不管它了，你可以看到游標在螢幕上嗎？
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" w# d' Q5 w- h. Y3 m! V* B"There isn't any cursor; I told you, it won't accept anything Itype." q# ~4 K8 ^! }% T$ _3 h% F
9 h: P, S8 t- e1 ]; g- [螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 + l* n% ~4 i( f: ]/ S7 W6 N
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ 7 Q3 _/ o7 d6 K5 W
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"What's a monitor?" : n+ j3 P7 g6 I& V3 c; u& X
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什麼是顯示器？ ' T5 D) B4 [9 j( z3 I' Q5 T9 u4 I
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"It's the thing with the screen on it that looks like a TV. 2 g0 @3 v, n* a: u* o% H2 ]( s3 |8 S
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， # J4 Q# }/ E7 O) U. R
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有沒有一個小光點告訴你它是開著的？
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I don't know." ! k& l3 w+ h( g4 S
2 ^& T9 X" S+ m2 H我不懂耶。
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" - S; \# J1 ?+ D
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ % X$ N$ u2 N, T* e `$ J8 G. v
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"....Yes, I think so."
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& m1 Y8 J% t5 ]% m* |& g: ?是，我想我看到了。 , M- I3 N5 z; F+ D* _* A4 V
; I$ P1 J" k8 w! ["Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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. B* d% O; P# E太棒了，沿著電線找下去，看它有沒有沒插在牆上？ & @8 D' w/ d& X
) j: }0 x1 `9 p' I) u% l0 n ^ y"....Yes, it is."
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有啊! ; _/ @3 K+ W9 J( m9 C8 D
1 d4 G: m9 b8 o4 d, j"When you were behind the monitor, did you notice that there were " b! z* s( o9 n
, t$ O6 O# V# O' Stwo cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ - H, g1 ~# o. E7 a, L8 N2 I
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"No." 1 d% m& R- @4 ^2 a: j- Z$ l
6 M5 @; T7 h% f f) J3 {/ x+ f沒有。
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"Well, there are. I need you to look back there again and find
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0 }( Z, n1 ^7 }& X* i1 Ktheother cable."
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& k& x) D/ v Q. j' }就是了，我要你再到顯示器後面去找另一條電線。 & B5 p* P+ C: @+ Y# p+ {* S
- o4 p. K2 ^ e s' Z. y/ E. n"....Okay, here it is."
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- }) k8 ] _: f% W# TOK，找到了。 5 j B/ L& B# N K+ Z! o
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"Follow it for me, and tell me if it's plugged securely into 1 @9 l3 M1 m) Y( [& h- M
- Y# `/ z7 j6 T1 h$ _theback of your computer." 4 ?5 F( a# x2 g2 \. c
0 s/ x( `0 Z5 ?5 Y3 f% S7 |再替我找下去，告訴我它有沒有確實插好在電腦後面。 - a, T% N6 N! m: j2 C& d
3 S- H+ F/ o1 R7 W2 @4 F3 f+ o0 Y" R% A"I can't reach." 1 X& L. p" {" B& f3 S( ^1 w
! F, z. Y; K: ?0 C我搆不到。 $ E# x# U, K% u% N5 K& }
- i( |9 f5 W% c4 }/ l"Uh huh. Well, can you see if it is?" & C3 B; ]; W1 T# \9 _
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嗯，那麼，你看得到嗎？
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' N" q6 B3 J5 ?1 Q( \% N"No."
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看不到。
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. D$ ]) [- m3 C"Even if you maybe put your knee on something and lean way over?"
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/ @, D+ ?3 g' p* m& d6 l& k那麼拿個東西墊高，爬過去看一下？ 8 q" i6 h0 `+ V3 O* W4 ` `) j* b
: `) A8 g, |/ P) T1 z% t"Oh, it's not because I don't have the right angle - it's becauseit's dark." 4 R6 l D5 Q! N2 C3 X
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喔，不是角度不好看不到，而是太暗了。 3 e/ Z4 N) C2 m- b
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"Dark?"
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k: P8 ^6 j8 C+ k9 }太暗？
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"Yes - the office light is off, and the only light I have is 0 A0 R/ V6 ]5 ^
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 7 J0 O Z! p4 B5 ]
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 7 C, B* L" J9 m
8 I; S' \6 d/ a"I can't."
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沒辦法。
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"No? Why not?"
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沒辨法？為什麼？ * D$ O2 V/ V2 ^1 B1 Z
, h/ K4 n+ b! c3 ? }"Because there's a power outage."
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因為停電啊! ' o4 e& M7 c, S* O
2 D. _$ F- L4 q+ T"A power...... A power outage? Aha! Okay, we've got it licked now. 1 L6 z* F3 {2 Z* c: k# P
" m) ?8 k1 ], g+ x3 X* R5 }Do you still have the boxes and manuals and packing stuff - v0 p- ~) f% z* |2 W+ S
7 |1 l6 t, Q4 V5 [ _8 Z" dyourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 5 l8 U# d0 r$ o. Z5 v
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"Well, yes, I keep them in the closet."
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\3 P' x$ u2 O, ^ j3 c嗯，是的，我已把它們收在櫃子裏。 ! A0 ^9 ~" q, o+ ]" c1 o
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"Good! Go get them, and unplug your system and pack it up justlike 8 v' ]& @3 n6 N& m u1 a
4 p5 O3 G# k0 Ait was when you got it. Then take it back to the store youbought it from." + W% t8 f* W6 l' }7 _) O B
$ Q- u5 p/ J% B9 E, R很好!去把它們拿出來，然後把電腦搬下來包裝好， 2 N/ L ?5 C7 ?+ h* L4 _! ]
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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1 a& R5 U {! L- F; r2 P% d"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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P7 k* P- k9 g' |+ [& M; ?, Q"Yes, I'm afraid it is." 1 u9 k; H: W. d. _8 j/ z
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是的，恐怕是這樣了的。 * h4 i4 A7 `0 I* D
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"Well, all right then, I suppose. What do I tell them?" ' O9 a B' Q( o! i+ Q( o
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 8 M4 E) Q) ?7 I4 I# W2 _5 x
4 }+ O5 r$ [0 x"Tell them you're too stupid to own a computer." ( U. _, `; s- [# g
. I7 h2 m- A! b# m9 D# _就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
