Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 " P" o2 ]7 X- J- z3 N0 c4 g0 W3 z
w) U7 e/ Q) o9 \. e* w"Ridge Hall computer assistant; may I help you?"
$ Y+ r# T6 x! d9 ~$ |% q# Z0 ^
+ U q/ r: Q! ^) SRidge Hall 電腦公司你好!我可以為您服務嗎? 1 ?; l+ u& n! x+ x- [9 M
4 i( c t5 l* G& k
"Yes, well, I'm having trouble with WordPerfect." / f" X; K/ f: X
! r; ^3 P i, Z$ O' B+ {是的，我有WordPerfect的問題。
% x% N4 G. l4 W% M3 {
3 @' F) t/ k/ I: |" W' {$ H"What sort of trouble?" % \$ v. A1 o/ M3 {, n! q* |
# u! r! ^- J5 [0 t
您有什麼問題呢 ? 0 Y# [/ h, `, x0 k* s: s
4 ^$ G' w5 ?9 B: u1 p"Well, I was just typing along, and all of a sudden the words wentaway."
% i+ k6 G' W4 P* x. N! F5 H W
我剛剛自已在打字的時候，突然間所有的字都不見了。 . T9 }. B* W6 |3 v2 J7 W' Q! X0 a
0 U& l" f) L6 z"Went away?"都不見了。 + g% w; P0 p( w, a$ G' @9 v( P
, i7 z, G; o% ?& x" j& U: i# p9 ^2 s
"They disappeared." ( c0 v# P6 R9 p+ H, _9 `
: a! n, R9 m* _/ F* w它們都不見了。
% R' e3 D' A0 `; v- `" F" E7 F9 D! [
"Hmm. So what does your screen look like now?" ; s- R8 x. j+ G$ }* K
& ?0 p2 b, Z+ [8 _% p1 b
嗯，現在你的螢幕看到什麼東西？ ! Y `0 V& _& x0 h& }
8 j8 W. G- u; t2 s' n! y2 d/ C1 D"Nothing." : `" W* Y2 k9 e7 t1 d, Y
; Z# M0 m* P& j% t8 f, C
沒有任何東西。 0 L! S; |1 f, }
" Q) Y4 y; |+ l: s* V
"Nothing?" ! p" `7 Q9 J: b0 O9 y! A1 K* |
) H% v* ~: l2 `$ Q
沒有任何東西？
( u& }! ]! R' @! L6 t& \( Z3 A5 F4 O7 O! l2 w
"It's blank; it won't accept anything when I type." , `/ N7 k- \- O0 e% p
) e! `" S; ]' n: O$ s l8 |; o6 m
螢幕是全黑的，我打的字它都沒反應。 ! p' ~; e" S% E& }5 C/ `* ~3 s
$ S2 N( t5 n6 ?4 q' t: ^- K
"Are you still in WordPerfect, or did you get out?" * u, u! W2 ?* ^) a) j
: ?8 y) F: |. d7 V. a! \
您是否還在操作WordPerfect，還是以經離開了。 / b6 ?& j. l; ^* h5 r! B
- ?7 d& E _5 P7 X- G+ ?# m/ {8 S
"How do I tell?"
5 p* a& c5 O& v* s- }
9 k' z0 i3 `9 U% ~我要怎麼說明呢？ 6 ~# ?* i6 p v( P1 M
- V8 w) Q2 h, M3 ~"Can you see the C: prompt on the screen?" % ~* s+ h, y) s+ m% m
/ z$ E+ l+ b; n: A! b
你可以在螢幕上看到 C: 的提示符號嗎？ & p5 m. H# ^- k% V* I
' T9 x% P2 L( z i6 ]* m
"What's a sea-prompt?" / P& a1 N# _9 R( @: \
' ]" T5 t) U4 Q2 b9 r什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
# `) W5 ^ \! L- A& R- K
+ w _9 d: c7 S' h5 x; M"Never mind. Can you move the cursor around on the screen?" * d" H4 c8 ]) ^
* v% K; s) p0 N7 A* p) ]不管它了，你可以看到游標在螢幕上嗎？
, ?- L8 x+ A& q+ G- i$ P
8 W0 t1 [# L, S6 t0 K"There isn't any cursor; I told you, it won't accept anything Itype."
4 U- l$ n) L l. J
7 P- j u" e. c2 f7 F5 g; e螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 0 t- j# K: J5 \6 P% x
: X4 B+ y4 C0 L* @0 @1 X"Does your monitor have a power indicator?" , Y Y n. X( w% j% \# ?1 K) @
, a4 ]# t3 O' a9 V顯示器上的電源指示燈有沒有亮？
$ u) ]! y1 h7 e+ d* J
! u5 Y9 o& e7 o" @: m/ x D"What's a monitor?"
2 ^& _9 a6 L; |4 E3 m( ~
! w' K% ~! v- w什麼是顯示器？ 4 F, i0 ^+ ]: M4 D7 }2 b' O% \
' y) E( A* r* b"It's the thing with the screen on it that looks like a TV.
0 O0 q: P+ L7 A7 u& u, s* B. V
0 P" e# u+ J+ S7 y3 ~, F* zDoes ithave a little light that tells you when it's on?"
. f; R: T% T8 S" i/ f% C# j$ u" L
就是那個看起像電視的螢幕，
: _7 c# s7 y& V0 }. |! z7 e0 K) s$ r8 i! k5 c
有沒有一個小光點告訴你它是開著的？ ( j+ I7 [+ g1 r: o% n9 w
5 P' B3 V. N1 h8 }$ Z. l1 S
I don't know."
% B3 ^ \! D& q0 O) g) J: x* ~8 }6 L7 y
我不懂耶。 + b8 J; v& f2 S; g) ^$ c3 k; s" e! j# e
/ ], e- m; l- ?4 H+ k. q"Well, then look on the back of the monitor and find where & L) e+ _- Z& _2 n4 D
' {: p0 o5 |, b3 o, f' t9 I; N9 o# l
the powercord goes into it. Can you see that?" - A s5 t5 n% X9 v. B5 e
$ \ [3 ` Q0 }9 L$ j( ^那麼，你能不能看得到顯示器後面有一條電源線接在上面？
9 p# W" D/ n; \7 s* Q, I p/ p; g. ?7 g. i
"....Yes, I think so."
; a4 a' i) w7 F% F* Y0 i. R* w4 G+ c
是，我想我看到了。 7 [. ~# \- i3 q; n. y6 s& Z
& Y+ V: z8 q3 `9 [0 ~) e
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 4 Z9 S, s) i8 S
! B' w; w6 F0 K @0 R9 h! x# G
太棒了，沿著電線找下去，看它有沒有沒插在牆上？
! H0 ]7 Z5 q0 Z% t3 ]% v! V4 l6 ]6 t: D& t+ F
"....Yes, it is." ! b0 ^/ N* r7 }2 K2 Z9 ~( P
2 _ t/ k% G4 E. ?0 p, m* Z: q/ c有啊! . l7 B( \, U' E
) S$ E; F0 F9 M i"When you were behind the monitor, did you notice that there were * }( [9 @" S, ]2 {' @
- O+ e! ^8 x1 s6 ktwo cables plugged into the back of it, not just one?" ( r3 D5 _3 e6 |7 h# [ Y; v
/ [! C a- |6 E3 q3 B你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ / e: J) v" h0 c: K
5 Y2 Z: r* \. W; K" m7 j$ B"No." 0 P* }% w: D u3 }
v. T# A. q4 p9 b- p* w- q; k
沒有。
$ B& O" J2 u# ~
* I" l8 a/ J4 g6 w7 M6 ^* c; E! b"Well, there are. I need you to look back there again and find
/ e& q2 I; v% }- U9 d* f0 @6 W# o" X a" z9 k: J* _: F
theother cable." + ^' w7 y- [* {/ V: U+ P
# ^6 `: @5 l% F' ?; \- L就是了，我要你再到顯示器後面去找另一條電線。 + {4 r$ d- \" v# f5 q% p
* _8 d2 `: t; R8 ?. K/ J"....Okay, here it is."
7 y' q; I& s9 V
; o& I, M* `; \OK，找到了。 3 d: W( g/ B8 P
) J8 D- v+ k l"Follow it for me, and tell me if it's plugged securely into : o' m. A) a: _5 u: x/ x ?( p+ J
; B/ t$ ]; B1 r& I/ ], I
theback of your computer."
& T% ^' Q: T+ E! F( E9 @, U1 p' [- R" `
再替我找下去，告訴我它有沒有確實插好在電腦後面。
+ v2 f U. \$ j6 i
8 p R) k" J: I' O4 F N+ D"I can't reach."
@+ A: s- {7 e7 @9 u0 {( e+ ^
( Z& D1 d, ^1 Q9 b, I我搆不到。
" ?" U7 ?) u# \0 @# {! u6 Z: @
" ^& ?5 D" v j1 E* m$ s- d"Uh huh. Well, can you see if it is?" 8 L6 m+ ^2 h3 R
+ @1 _% J- u& @) a
嗯，那麼，你看得到嗎？
" F2 W) j5 h! W4 O7 X2 K2 A
; y6 I/ L) f# b' r, l& D"No." ; j; o3 ?, v- _3 l6 l2 y+ h: f- _
$ c8 G; N0 e1 L: S" H& w- z \
看不到。 5 s o" M7 u4 x! n: d; x" X
! s* Y0 ^. u) ?% D9 ~, ^. l"Even if you maybe put your knee on something and lean way over?" - y0 N$ @: L8 ^) `
4 D" m& @! C- d1 w% e% I0 E9 {5 Q那麼拿個東西墊高，爬過去看一下？ ( U& p' n( P6 ~* ?: R+ t: J
! f+ o9 }2 k' y5 ~% ^/ d9 F
"Oh, it's not because I don't have the right angle - it's becauseit's dark."
$ b; D2 y; G3 f' m r( M+ X+ [& ~* k
喔，不是角度不好看不到，而是太暗了。 6 e; q6 ?7 `2 ^0 j
, U% i5 W. t* J% Z1 m( s2 U"Dark?"
; ], W1 B& N, L' ^3 _ \* o6 i: P' U$ F0 N4 p$ O
太暗？
5 T2 ?4 ^* m/ e5 U
% A' P6 T% c+ z0 b# y4 a"Yes - the office light is off, and the only light I have is
& v1 B' P5 D' I9 J7 m
' K1 X* E# D6 n# V9 V+ ^comingfrom the window." ) A- D7 R0 l: [, @- n
4 q9 D, u/ n* l, ~: r ` O# T是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
* B5 w) v8 B5 @5 C* ?0 D g s+ P7 K0 w# p( w! u
"Well, turn on the office light then." . _, X; n# P( p# y/ U0 G
5 `2 _- [$ u- s那麼把辨公室的電燈都打開啊。
. u4 |) c5 U- O
5 h+ |; m w6 m0 L% z"I can't."
/ p$ M3 H7 h5 } _! S. R; T7 G1 Q3 s5 X( k$ `% ?
沒辦法。
$ u0 O$ ]& s7 `1 h( o( y! G, B# F; p3 }- V' c7 l' U+ {
"No? Why not?"
8 u1 J4 E7 W2 ]" t, V; a6 x/ o# k
( H9 O- \& p2 g. p/ ]- |沒辨法？為什麼？
8 Q# E+ f5 ^' @! R& ^! R
+ ` W* H, s$ F. S: H9 U) P"Because there's a power outage." 0 C: Y |1 c. x4 _3 W' v
) K' E: q- Q; F5 G4 @
因為停電啊!
' P) O; z: p z* h5 ?
v c0 c( G- I# c"A power...... A power outage? Aha! Okay, we've got it licked now. . @6 S7 d+ f: F6 i! m4 m% T
7 @5 E, k! V+ v" H$ X6 z, D5 O7 h
Do you still have the boxes and manuals and packing stuff ' R$ M& l% t: X. p, W3 T
" i) V1 X. p/ |
yourcomputer came in?"
7 I8 i8 s9 S2 B/ T$ ~; ^& k' }- s" }5 Y. }0 g" o
停...停電？&#@!(& ，喔!OK，現在開始打包， 1 G( P& }+ C2 I6 z( C9 @1 ^9 r. ?
! G2 [/ N: e" h$ }2 |9 o) U" `$ [4 P
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
3 U/ t: ]$ |$ L2 V- P+ ~9 y# Z2 y" @6 ?# _" A
"Well, yes, I keep them in the closet."
% A9 ^# Z! B7 c4 e# U
0 w( p T$ N7 f7 A; N1 J( u# S嗯，是的，我已把它們收在櫃子裏。 ; X+ m. e: S( u; u2 t- {8 `
- M8 @# x: G( a. l6 n"Good! Go get them, and unplug your system and pack it up justlike . n% r3 Y; o V
/ p" }5 X/ X4 `& l+ X2 ~
it was when you got it. Then take it back to the store youbought it from."
7 }; h" V# }# m% C
) a$ K" ^* X2 k* l& U* c! _/ P很好!去把它們拿出來，然後把電腦搬下來包裝好， : F, _3 L8 Z8 b# X- H% C/ ^, P
7 w9 c' K* |1 q1 A
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 8 U) Y1 u' B7 t2 c5 O
9 m9 ], n2 j5 H( H3 P
"Really? Is it that bad?"
" E6 ]. U/ ~# @* o1 U; z5 J' r. \% s* S
真的嗎？是它壞掉了嗎？ ) M: A& p% o! a' F4 v0 `
5 a5 G7 [0 ~; Y% S
"Yes, I'm afraid it is." h, N, J# w8 W3 q7 r2 n
9 U# \' h0 E( A9 z" }6 e是的，恐怕是這樣了的。
/ K; W) i% t! J$ R9 C9 u, K" G) d6 ~, E
"Well, all right then, I suppose. What do I tell them?" & `' }8 T* z/ U9 F
1 C$ u2 q( `3 V0 n' J8 B9 P喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
/ }& n. g/ ?7 V- D
. ?% H5 z+ ?( \7 T! ` K9 t# z' Y"Tell them you're too stupid to own a computer."
( l& |" b/ B0 P( l4 ?9 l7 M. l7 q- |
c$ l" i* }: y; ~5 w就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
