Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 G! l$ o5 H9 |- L
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"Ridge Hall computer assistant; may I help you?" % L5 i. {: q1 \7 i
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." - ]1 U3 p" ~7 j. V) N4 A# D
* B/ g; d# B% B! i是的，我有WordPerfect的問題。
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$ b# w3 S$ t4 A"What sort of trouble?" 4 _/ T ^5 }8 t8 [* a" a
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您有什麼問題呢 ? # {# m2 O% E5 B3 w
! s1 p7 }+ V: i"Well, I was just typing along, and all of a sudden the words wentaway." ; `- R B0 [6 Y k% K. |7 g
% |" D) c! J: f ?5 i我剛剛自已在打字的時候，突然間所有的字都不見了。
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4 c& h* O- [! m' w. N4 k- Z$ h"Went away?"都不見了。 ( l: ]$ L& h6 U/ L% I& g
: O# k9 Z# `' B+ E/ h' J"They disappeared." 4 Q4 J( O! I7 A; l
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它們都不見了。 4 r. Q( I$ ^+ G$ P& {( R( M
+ b, B' w! h8 x5 c1 I: `6 P# }"Hmm. So what does your screen look like now?" 1 P7 B& B: z+ l! ^8 X1 f) J4 p) Q
1 u9 \/ v. t: v5 f; t7 I }嗯，現在你的螢幕看到什麼東西？
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5 m: l1 L& d; U7 O+ _% x u) g"Nothing."
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沒有任何東西。 - c' W5 `" q# l( G: f- C
# |, |! X+ I; `7 E"Nothing?" ; D3 \2 {2 z5 m' Z& t7 c) {" K
$ _3 E2 @0 ?% `2 z- o' Q& W沒有任何東西？ 7 C, k+ j8 f: @7 S" \
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"It's blank; it won't accept anything when I type."
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; I0 | g$ c3 w% m5 }9 ?* G螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" . |& A" C( G9 `& ~, {. m8 N
) p0 l) @' S; }+ E E4 D您是否還在操作WordPerfect，還是以經離開了。
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* t0 Q" M8 K5 I' Q1 b7 H2 ~"How do I tell?"
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我要怎麼說明呢？ ' d9 s/ i" O- O$ {: \
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"Can you see the C: prompt on the screen?" & I2 \. H6 `/ X' H* V6 L x: ^6 {+ [
5 r) _1 y& @* c& A% G你可以在螢幕上看到 C: 的提示符號嗎？ / V- }1 t$ `/ v$ g. j
2 E4 O5 W f3 v- \1 a3 x1 G"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) + z- {" H# x# S7 B& O8 Q
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"Never mind. Can you move the cursor around on the screen?"
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: |- ~' l$ E+ I, w6 \不管它了，你可以看到游標在螢幕上嗎？ / }2 a5 c' w. N& o2 j% H5 a4 p& M
% K- s3 J. C4 Y3 D% r"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?" 7 k( @5 W8 y. r( D; J
+ g2 d* s1 h- [2 }$ B顯示器上的電源指示燈有沒有亮？ # o8 h# ]. P: h) Z. j
* z' d, u8 q- T" u$ V" E6 P"What's a monitor?" 3 J; B/ m" }+ A E; C+ L
- j/ _& v+ P# i( D' J6 l \什麼是顯示器？ 0 J5 z$ M c6 R, a/ r! B7 }6 F* H
7 T7 s+ L( J0 p! } r* I1 h"It's the thing with the screen on it that looks like a TV.
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/ |9 l. w3 q/ g- p; F3 u! VDoes ithave a little light that tells you when it's on?" a* @. i4 T: G" {
; Y, ?: z- A* `* O4 [. p就是那個看起像電視的螢幕， 3 T& l/ y/ V4 K% O% U
$ [& p" S1 B T9 W# E5 [, Z/ D. O有沒有一個小光點告訴你它是開著的？
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0 v% R: i% v& jI don't know." , T1 j( e3 T/ L# O' z, n
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我不懂耶。
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"Well, then look on the back of the monitor and find where
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: h' \' e d( F+ j" wthe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 3 |; a: S6 ?9 H ]" O
2 n* h [8 r0 ~"....Yes, I think so."
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& N- z; \8 J" l! M) Y9 \5 N G/ ~是，我想我看到了。 4 s) r( o0 N+ \( i! i# V
+ e/ d0 h# T4 Y# Z3 y"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." " ]0 B# ^0 o2 H0 ?
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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0 U- B; o; c4 I1 r"....Yes, it is." # _# c9 {- Q+ } O8 X1 |, p0 ]
$ U# G8 i9 z- C+ X, T5 F5 Y有啊!
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4 P: ]' p5 Z7 O# q"When you were behind the monitor, did you notice that there were ( y1 ]$ H2 T I6 G6 m6 @* ^: h: ~% f) _
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two cables plugged into the back of it, not just one?"
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/ C$ O( A! p; J; ~ X$ q. |你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ # @+ C1 X+ I5 ?9 b4 \
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"No." " F, V) O6 h9 U# o" T5 t+ Q
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沒有。 ( u- k. D/ y8 M0 [
; ~8 u! j @. m- u% c& {% B9 x"Well, there are. I need you to look back there again and find
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0 t% c. {3 `. i# g& |theother cable." , Q6 [0 `" W- c
+ ^1 e1 t Z/ i2 o/ Y9 Z就是了，我要你再到顯示器後面去找另一條電線。 - y. M R* X- o
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"....Okay, here it is." 5 a9 f3 \: @: n& f9 X
/ Q1 c2 n/ w2 q+ u3 F4 M uOK，找到了。
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+ N: Y- B# r# x8 A. e"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." ) O: C. V1 j7 S3 _
1 C4 `: F1 ^! p2 \% q: q2 l再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." " D; k4 S( V7 t4 D1 L
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我搆不到。 " C' Q( _: Y8 A$ y% u9 O/ G
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"Uh huh. Well, can you see if it is?" : J4 g# E# u. n" t, F+ c; {
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嗯，那麼，你看得到嗎？ , J# J1 _& ~( h! _
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"No."
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看不到。 - l0 w* e9 W% E0 b9 t$ F" b. T
& [" ]2 }; C# W# c* t S"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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! }8 d* h3 @% z"Oh, it's not because I don't have the right angle - it's becauseit's dark." 4 X4 Z0 M/ C7 ^1 z* g! C% j
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喔，不是角度不好看不到，而是太暗了。 0 k4 A/ ~ S7 L& X
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"Dark?"
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太暗？
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% w+ l9 a% c ?# q2 {"Yes - the office light is off, and the only light I have is 1 a( h. _. M* D( P1 r/ T
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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8 H# j2 G7 O f) S {"Well, turn on the office light then."
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& Y o3 U. Y% `: c# h6 p# p: r那麼把辨公室的電燈都打開啊。
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. U k7 Z+ r/ x" v"I can't." ) u' t) x L9 z& x7 `
: b* n# W/ l- D7 ~( \" T3 P沒辦法。
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"No? Why not?"
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" u' a; s2 q- C2 |" O8 J5 X沒辨法？為什麼？
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"Because there's a power outage." 9 A1 I# d V) M! J6 [
6 F8 U. }' e' W, d- H; A% a因為停電啊! * P7 q) I0 Z7 d- S! }6 j6 B7 g8 G
3 L" T4 Z0 b" `+ V9 z4 p+ U"A power...... A power outage? Aha! Okay, we've got it licked now. 9 ~3 s U2 K0 R! s( X0 L$ P' y O, [
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Do you still have the boxes and manuals and packing stuff
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! S. W# G2 E" kyourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包， ) {0 F% J( Q4 X$ Q! M- p) L0 `
! r- s0 U! a" [2 _* r9 X電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ . Z+ k w5 Z% N
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"Well, yes, I keep them in the closet." # w5 r3 S( Q' X' Z8 ~9 J1 f
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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7 q& R- p Y* L* l8 x7 Ait was when you got it. Then take it back to the store youbought it from." $ _5 Y5 m3 a3 Z9 C, y
" k! K) i3 K( e1 C4 J! B很好!去把它們拿出來，然後把電腦搬下來包裝好， - d, k1 f6 l9 [( H+ O7 q
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ( Q+ M1 Y. }, B. ~0 `. h% S J
# V# U$ `" i4 Y: s"Really? Is it that bad?"
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w e$ A8 z7 o1 j" }真的嗎？是它壞掉了嗎？ % k* j# m# z D/ o& x
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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2 v- v$ v6 ?) z0 s7 x. y' C G"Well, all right then, I suppose. What do I tell them?" + X' C) m8 g8 r' M& T, p& B: k
3 f0 u3 x% c6 T喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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, Z9 `/ \; K1 Q U"Tell them you're too stupid to own a computer." 1 m; C' ~4 |& [# F# V- \
/ T J, Y) K2 R3 J$ \) Q就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
