Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 " V0 l* {1 v' r3 ^" p
7 _# {1 z5 f- T"Ridge Hall computer assistant; may I help you?"
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, m3 Q4 @3 q/ _' g% URidge Hall 電腦公司你好!我可以為您服務嗎? ' W- s$ _( d7 D; N7 g8 w1 M e0 A
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"Yes, well, I'm having trouble with WordPerfect."
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, K2 W: J6 I/ o. [是的，我有WordPerfect的問題。 ! t2 e) Y+ K8 {/ E+ f
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"What sort of trouble?"
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您有什麼問題呢 ?
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2 \7 _. c$ t# f `; h4 U"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 $ V2 X8 W q; T+ O2 T1 g
) @: s) _& F/ ~) C1 }"Went away?"都不見了。
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1 T8 k$ C" }/ ], ~3 _. L"They disappeared." " J/ C9 b8 Z" b9 V" a
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它們都不見了。 6 e2 _( `, b2 V, e) ~
) j: k. J/ C- K' S- Z"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ - Z* x5 y% `0 S, k0 G K
7 }; D8 Q- v$ E"Nothing."
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沒有任何東西。 # |$ t7 W3 Y2 c, l7 M& L2 ~
: N* W2 u6 R. ?"Nothing?" , ~# F) x! ~/ D4 g; f! F
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沒有任何東西？
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"It's blank; it won't accept anything when I type." 1 @! t; U+ j* @1 [$ \( d
c" B2 J4 O3 K螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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) h! P7 O0 j8 D% L8 l, L. C1 e"How do I tell?" ' h2 X! [2 D+ |$ h- Y) z5 x1 q
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我要怎麼說明呢？
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"Can you see the C: prompt on the screen?" $ l2 U m* z1 t. o9 o6 ^
4 m- ^8 o$ k& v6 W' Y你可以在螢幕上看到 C: 的提示符號嗎？
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+ i7 _3 v8 }% s" P"What's a sea-prompt?"
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2 b S: s6 @( n% O1 U8 H; o) ^什麼是 "海的提示符號" ("sea"=海，和 "C"同音) , s+ T' Z! g$ A4 Q( z% t( y
) C$ y' X! V8 J" y; }4 E"Never mind. Can you move the cursor around on the screen?" / F! d0 k r6 W
$ u% M* o+ R( @3 D$ P7 M$ m不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." ( N2 o0 _" J$ M8 |, H7 p: F' K: m9 G
& R. W5 u v M8 Q" {螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 5 b2 I4 o- m& a0 k& Z
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ $ ?4 V$ Z4 P* _! E+ m% Q* P
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"What's a monitor?"
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. y8 t4 Q8 H" K1 G5 H什麼是顯示器？
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4 |% w4 z' P$ C' D+ N) ]9 f6 I7 Y"It's the thing with the screen on it that looks like a TV. " r/ y- o5 g1 S& h5 Q$ ]
% [7 r+ q0 d) h# \& QDoes ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， ' b$ @1 G' N) T0 Y% Y; N
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有沒有一個小光點告訴你它是開著的？ 4 s6 y3 Y; o: F( c! V; g! {
. Z" v# f- {" e1 NI don't know."
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我不懂耶。
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" / [3 N9 Q8 q" |, M
, k# R. r `7 \) {那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 4 B4 O# s. ~$ `( g' n- s2 e
3 J8 R, r3 B% H"....Yes, I think so." " W% @7 f4 m. U9 [ [
2 z! m6 b( N8 R$ B是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." l/ [ Y( l+ r9 Q2 h
& x& X6 a* Q3 r* @* ]: K( v太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 1 e- }; f; X$ d
; E* D/ C) R" A) ?"....Yes, it is."
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7 T* |3 x* t* l) M有啊!
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?" ( y- r- k& _$ B9 T a
3 m5 t# `/ Y* w' m你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ K. O/ X! A; f( k l
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"No." % @0 A* F- M! ]6 |
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沒有。
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% D* {5 N0 H9 Q, }/ a* O"Well, there are. I need you to look back there again and find
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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9 {: T; E& X& l"....Okay, here it is." : U3 |4 ~" w* g
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OK，找到了。 : ^6 I; w( P' E+ n
2 t+ @% G, v- Q7 j/ ?, O J"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." 4 j% C. k7 o/ b( t$ i" f- n8 Y% K. l
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." 0 d" ?& r2 ^4 M! N P5 ^8 P) V
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我搆不到。 7 M& F' P6 M, c5 |9 x: b
. z& f. P4 B D% \; B1 N"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ % X0 B/ \8 k. }% }( c
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"No." $ P! b2 E1 [0 H, i* O& ^0 m* d
1 P9 n- g6 \ S5 L看不到。 3 c2 v, a7 s! o: }$ C, ^
! Z$ p& A/ m/ V" Y& n0 }( I"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ + }* P5 j& ]+ K P& h5 T# C
0 D3 ?! _- g0 U1 @"Oh, it's not because I don't have the right angle - it's becauseit's dark." $ S3 |* G' O: x$ y
2 ?$ S" P% B; _' A3 k喔，不是角度不好看不到，而是太暗了。
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"Dark?" " L' B/ Y# \% H; p2 e8 _
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太暗？ 7 w% ~8 X2 L0 R
2 d: Y/ a. P6 D# _"Yes - the office light is off, and the only light I have is
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3 n! W3 M) T* b1 x/ ?comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 7 m" |" Q9 }* B6 ]0 v
- _1 Y' e* Y$ J+ r+ `/ L+ O$ A"Well, turn on the office light then." . l# U- x8 x9 H# r
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那麼把辨公室的電燈都打開啊。
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"I can't."
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: g1 J% V1 V3 \' {沒辦法。 # o* O: a' I" R7 `1 E: r
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"No? Why not?"
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沒辨法？為什麼？ 1 L# I+ e4 v1 c9 b
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"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. 1 W" q' \/ r0 t: T
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?" 4 y. E% j, {! T4 S( E3 Z: R
4 o% Z! b4 W; n. T8 y停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ & q5 f+ y9 \ d) n9 }9 C; ^/ N
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"Well, yes, I keep them in the closet." 1 c1 M. L1 d8 r. o' A' ~' \
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嗯，是的，我已把它們收在櫃子裏。 : p7 ^# l3 S5 W. F) F
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"Good! Go get them, and unplug your system and pack it up justlike
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1 s, [ X/ q# u1 r$ w& hit was when you got it. Then take it back to the store youbought it from."
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% Z( V( I/ f; ~很好!去把它們拿出來，然後把電腦搬下來包裝好，
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+ g% ? p$ x1 `; ]: R+ u8 \就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 2 @% H& S; s4 J8 S# [" P G/ y
# o: F/ U+ A' u"Really? Is it that bad?"
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7 u5 d* H* ?% E" g* o真的嗎？是它壞掉了嗎？ - ~$ W9 l$ a& f1 w0 B1 \
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"Yes, I'm afraid it is." 9 @+ x( K& U1 F* e
0 d* Z3 U9 [9 |. i9 {0 Q+ E是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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+ w8 I/ f1 A# C# `& X喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 4 w9 n8 x1 F) X1 I
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"Tell them you're too stupid to own a computer." 6 c0 ~$ _! c O9 E) h
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
