Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
: f7 J8 K0 e$ B- e" s0 i2 L" w$ Q/ Y' O! T
"Ridge Hall computer assistant; may I help you?" * e, p6 c0 e' C- b5 H
9 B/ U; c3 f/ h# \& e* P' ^
Ridge Hall 電腦公司你好!我可以為您服務嗎?
* V8 F9 Y4 L! q1 {1 F6 M/ l/ i' s, X' f p e+ g
"Yes, well, I'm having trouble with WordPerfect." : i+ W5 u* x2 L3 `: p
& N) ^9 x, n6 M5 s/ F+ T* O9 l是的，我有WordPerfect的問題。
2 Y' n" ]& S4 u! T( r9 U; |
; h7 J1 \( n( Y, a8 V"What sort of trouble?"
8 m5 g' ~, Y5 ]) I
; C' {# z$ K* F* r& y5 V) J您有什麼問題呢 ?
+ @( j4 l" |5 K4 y" y% P& L1 R3 E$ A) F' ?
"Well, I was just typing along, and all of a sudden the words wentaway." % G2 K$ g. P0 r
# x' E7 S9 m% X
我剛剛自已在打字的時候，突然間所有的字都不見了。
# U8 Y3 ?% b9 y; ~2 {3 P: y- R6 `! }8 \
"Went away?"都不見了。 5 X: C" u7 B9 M. U
! R& ~6 D! ]/ W2 i3 @% D U
"They disappeared." - Y9 s9 S* z3 d- S2 I4 S
, L1 Y; S9 {- h6 C, a$ V0 ^5 H
它們都不見了。
7 s+ j6 p4 v& \1 ?4 K I% t1 W* {
, M4 E0 [( S! |! d( K( [' @"Hmm. So what does your screen look like now?" ' W* Q+ C/ E9 A
# }9 Y0 V% E3 o3 \9 M. J
嗯，現在你的螢幕看到什麼東西？
9 q, A( ?& Y6 l
# R2 N5 T) `- y! h) b$ C; \6 S"Nothing." ! ]' d6 T ^9 j# T% J
: }& n% H/ I ?
沒有任何東西。 . Z8 s) e3 o% C8 I5 v1 b% ?5 q
& J4 P* C6 A9 d8 H7 ~% O
"Nothing?" 5 I2 D. y& a$ q& W
- `" V) [5 S# w/ m+ l5 r5 y% N沒有任何東西？
- ]6 x9 b7 Z7 w9 B* l# w- L
$ l5 |% X+ P3 M3 Q7 y"It's blank; it won't accept anything when I type." $ F g2 v( s) N/ m0 A% _
8 k" W8 Q' X. }0 X% D/ F8 {6 Y$ x
螢幕是全黑的，我打的字它都沒反應。 * I9 J+ e8 }# m- o9 @2 Z
: x! \ S4 E: t0 f* z( g
"Are you still in WordPerfect, or did you get out?" , K) J [2 K! y
1 o& o' B$ n1 ]您是否還在操作WordPerfect，還是以經離開了。
5 c1 X( S. b) t- F. @5 }8 Z3 B8 |9 K* @& |8 K
"How do I tell?"
9 v+ S6 ^% X' K
3 p* g8 P0 l3 k. F3 |3 N# K我要怎麼說明呢？
8 Q* K( e1 s# y, |! g" l, a! r- w( n. z2 b6 ?6 C* U
"Can you see the C: prompt on the screen?"
# {# s) O+ s3 a5 x4 _. i, Q+ y6 x$ z7 a0 l/ T9 a% C8 B1 z1 X
你可以在螢幕上看到 C: 的提示符號嗎？ 1 I7 R5 `$ U2 X- ^, J
0 J1 ^% F6 ~. z9 W" q
"What's a sea-prompt?"
! s l* [1 E" V
3 N) U2 ] |: S什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
3 _/ X2 x( l6 B7 P, m8 p' W; X9 t) W: M
"Never mind. Can you move the cursor around on the screen?"
: V8 f) L5 f# ^ V# l5 Z/ N' M8 d5 O9 K- v2 f K7 S' {7 k1 w, X* W
不管它了，你可以看到游標在螢幕上嗎？ $ j4 e- d! K$ \9 u
0 k; Z! N9 C( @5 W
"There isn't any cursor; I told you, it won't accept anything Itype." ( }* W" W' }8 {4 _) J& W4 C% B
/ b. g) K7 _% ?! ]6 N, P' z5 L4 ~螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 # Q8 z2 K! i Q* t( X6 H
7 f6 I Q- ~& M* z( B0 p
"Does your monitor have a power indicator?" 1 T8 a, j- b" Y( N0 A, M" r9 F+ L
5 R5 Z3 G- N& B9 U6 n顯示器上的電源指示燈有沒有亮？ " I1 O s2 _ i! ]. ?
* l; V6 e' \; p$ ]( Z"What's a monitor?" - k$ `& N! z* E8 ?; z! \4 T1 R' i
: g+ p( g. W- z x3 [
什麼是顯示器？ 4 | z* ~- r, ~
7 d! P. V+ R& z0 _
"It's the thing with the screen on it that looks like a TV.
r+ i; ]( ?; Z" b2 {8 }9 _& n
! @# S2 O# Y6 P( n, o5 K( xDoes ithave a little light that tells you when it's on?"
2 j& U* Q$ z8 J, T5 A$ l( e9 ~9 L8 P9 Y
就是那個看起像電視的螢幕， 8 k; z* C1 L5 ~5 ~
' E J3 O' d- s1 o8 r$ W$ c! ]
有沒有一個小光點告訴你它是開著的？ 7 W' `2 C: z- _7 M
, C4 N8 y9 ^6 ^/ p6 @I don't know."
, v. W, l6 E: S+ h# b5 C, {- _' ^% M: ^7 w9 @
我不懂耶。
4 V1 y# i1 h# ?
, Y% ?, W/ ?, E' {5 t! h+ E6 O"Well, then look on the back of the monitor and find where
; E6 o _ a" A3 Z! N) G8 f D* i5 H* h
the powercord goes into it. Can you see that?" $ H/ D8 o$ h3 I9 W+ O% L
! R0 U- d5 Y" F
那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 5 ^9 c. |' y" c# Y% t! D: k d
8 }# N* Z* Q G"....Yes, I think so."
7 @0 l: R# b, ?6 c
$ m$ }; M- b" E# y是，我想我看到了。
# T' \% i3 M* C5 O- n$ I5 ~1 S8 f4 |+ w% ~& M
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 4 N9 L# r0 `6 N/ ^- F0 ^9 r+ v
5 C: U" {, d/ ]8 |# ~太棒了，沿著電線找下去，看它有沒有沒插在牆上？
5 i6 W! E' b% f6 o% c) _: ]2 q' |% g$ l% n1 [1 F* e
"....Yes, it is."
- y/ h& ^- S5 G- F% L1 D
0 G. `' `. [3 M9 K" `有啊!
! v6 I9 v8 @* g v) N) N, f6 p
1 l" y$ q; k' G"When you were behind the monitor, did you notice that there were 6 v6 K% e) {8 e
9 G; F) A3 w. p# Z- O/ Z/ b9 p, s
two cables plugged into the back of it, not just one?"
0 V% l" }2 g9 H2 v7 f- L
) q0 V0 [: q6 G/ H你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 9 h/ u+ M, R7 z
- U9 w6 y4 ^ M
"No."
% Q; M$ i; c9 p
+ ~9 T* W/ F S沒有。
4 @3 E+ f$ S" U/ p4 i' U
9 g! N! I: W% _8 ^7 v"Well, there are. I need you to look back there again and find
: A: [, }" I) Y* r3 `5 f2 Z) x
7 O" t1 R& N D; [4 W/ s* Ptheother cable." ! Q. t9 |4 I9 v9 i
; F# o2 k1 R# ]2 e3 _就是了，我要你再到顯示器後面去找另一條電線。 8 |! I2 b8 F8 L' z( O$ A
) g- `; t U8 f7 I"....Okay, here it is." 9 T2 S; z, l9 s3 [
9 E Q' q. M+ D0 @# B G, Q/ Z
OK，找到了。 8 [0 o E. S6 i+ |+ G7 g
- `2 K' U- R1 ]; n. x* ~! k"Follow it for me, and tell me if it's plugged securely into 1 H: Z$ z. a/ g$ F; ?
( f# b+ N1 p$ v
theback of your computer." ( L4 w& K7 w8 H3 g2 |4 O' P
1 p1 y1 s9 _$ ]. G6 W7 E' O% j% ^) |
再替我找下去，告訴我它有沒有確實插好在電腦後面。
$ R7 k5 m2 L! o% Z0 \ r9 r' o9 _% L
"I can't reach." 8 t# N: `4 ~5 C# g
( _4 o; \+ q R- S; k& w; {" x4 c. @+ q
我搆不到。 " \/ S2 O) _! c5 B U
3 w m5 V+ P3 ^/ `; p"Uh huh. Well, can you see if it is?" . D$ z5 s+ k8 R ^
# t1 o1 p8 G3 Q3 v嗯，那麼，你看得到嗎？
7 }6 W* i+ |1 i2 B# {* c. W( d, ?" K1 @1 r# c
"No."
3 j/ d* s& S1 s- }* x* p) K! K: Z! M9 z% ^8 D' N" {3 }
看不到。 6 _' Y) X5 r! ?( a4 k# D+ Q0 ~
9 d, m; D9 w& O3 R( M8 u8 I
"Even if you maybe put your knee on something and lean way over?" ) `5 o% [+ _* a+ V7 }
; k' m2 o( b: u% y) A4 t8 d
那麼拿個東西墊高，爬過去看一下？ : V* m$ I) U: A6 v3 D
9 n* G& k, a* s/ \& h! ]# p"Oh, it's not because I don't have the right angle - it's becauseit's dark." & i! ?" U$ K# n) L0 b! g6 E7 g
7 o8 M8 O! ~6 v6 o( z- S6 \5 ~喔，不是角度不好看不到，而是太暗了。
, B% n* w( N, ~2 I" _
; ]5 y+ ~; Y4 v- b! N: g"Dark?" 1 U! q+ A' T! s2 p9 i
1 p( }0 R7 p. r; T" M" _7 h# p太暗？ ( L7 }# }4 k% K$ z) x- }
" Z& H1 n% q/ L"Yes - the office light is off, and the only light I have is
- S! N/ M) x; V, i$ T) z1 B, M% B3 C+ g- o) n/ r
comingfrom the window."
4 t( n- a* i5 G* L8 [0 p% P8 m! d1 x6 C9 Q K6 a
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 3 ]: z5 j# o& m
4 `4 j ]$ x# I; ]% ^) q$ s! ?8 W; e* U"Well, turn on the office light then." 3 |0 P" c Q6 I4 L
; V+ I# X$ l; _; l; h+ h. k) K
那麼把辨公室的電燈都打開啊。
0 N' H7 C1 f1 T% ?6 w3 Q- a( h- F$ s9 ^
"I can't."
]0 D3 D; n: }" j" h; A$ n8 `$ e7 X& T, j |) L' \
沒辦法。 \1 j+ ^1 Z% U8 j2 x* u a5 G
& x& w. i/ s3 O" j- C n) t8 x"No? Why not?"
, [2 ]4 c2 p' g* B! m5 I* M, `/ V8 X3 q3 x& J$ w3 C# Y$ P: _) N& ~
沒辨法？為什麼？ , Z O- c! K4 B7 E# m! S
4 i, @4 ]& F X2 y' d" `
"Because there's a power outage." 2 G; o; J! L: a2 y+ X% b: A7 J: g* p
1 S' h3 z8 j5 `7 n" R& j( t, o) [) R因為停電啊!
! ~' _$ n' _9 B$ M# B& X0 Z4 ]6 G- c
"A power...... A power outage? Aha! Okay, we've got it licked now.
( h5 m9 u! V1 J9 e1 R" A2 g. x. w6 E4 g( A% _! h
Do you still have the boxes and manuals and packing stuff 1 C- _2 _$ |# L8 w* ^
, k! L5 O" h. m9 P. @8 J; ^$ [8 uyourcomputer came in?" . D E( S" C$ o2 P( }
7 M2 I$ j- D4 i7 X$ v
停...停電？&#@!(& ，喔!OK，現在開始打包，
9 J# V2 r G+ k2 e f! u2 q6 _! D: I3 q# q* ~
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
5 P$ W4 X7 ]4 z. \- X* G1 |' U+ B# X" s5 U4 _1 ?" G& R% J
"Well, yes, I keep them in the closet." 5 k3 v. z' M; h! }3 G
/ W+ y* {3 _. [; |2 k* i
嗯，是的，我已把它們收在櫃子裏。 : G' y8 u% k. O& v' C2 @
1 Y4 O E3 {8 W+ m
"Good! Go get them, and unplug your system and pack it up justlike
6 A1 y4 J- ? O- {9 d& p
9 \+ P4 n- _8 q# O1 h) E7 [it was when you got it. Then take it back to the store youbought it from."
8 R3 R4 {! k5 W# ]: J7 s( K/ d7 q6 v. a5 Y4 q. r- e3 q' g6 g
很好!去把它們拿出來，然後把電腦搬下來包裝好， # y! \2 I) i" b8 C3 A/ e G( m# P
! R( c6 J+ r+ A就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
/ M2 O& I0 T5 j) p/ L
4 p+ i: L( V# I% M"Really? Is it that bad?" 7 @4 Z! m$ J8 S" w) K
, S: [( P8 c8 l. U7 W4 h. g- ^5 H真的嗎？是它壞掉了嗎？ 2 O& ~$ {+ ]& V% Q1 e! J. A: N% a7 h
2 L' |/ t6 j3 \9 ?8 J) Z- _8 p
"Yes, I'm afraid it is." 2 {! |' J$ ?% {% e) l! G `2 b
3 i& @) d4 ^) o4 N) u
是的，恐怕是這樣了的。
M( C: q8 @0 y
, b; B! v6 P1 a( P1 z0 _"Well, all right then, I suppose. What do I tell them?"
! X+ n' @4 j! c: n
8 @4 R, w: U2 }% N4 P% s喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ * i, @8 r+ |9 V. A0 R2 Q
; U2 n! Z- L8 g5 _( s% J- ]! D2 |
"Tell them you're too stupid to own a computer."
7 ?8 \8 W8 X) d7 q7 o+ t9 ]2 O" E5 c6 e5 k; t* {
就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
