Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 * u: u+ q/ V" O8 U& k2 Y: }
+ T* M! `2 e- Y, J; V"Ridge Hall computer assistant; may I help you?"
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4 \* L7 r, t( y: d7 IRidge Hall 電腦公司你好!我可以為您服務嗎?
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( @& r% l# t4 P/ N' [4 H"Yes, well, I'm having trouble with WordPerfect." * Y4 A+ b0 t' ]% b; ^8 O
* \4 o; {- i/ G; _3 }$ N4 O是的，我有WordPerfect的問題。
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: \) u4 y$ m6 ?- c9 u/ |"What sort of trouble?" ; u0 U" ~9 s- X" Y! o
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您有什麼問題呢 ? 9 ?8 a5 S# H$ D: `# ~" X
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"Well, I was just typing along, and all of a sudden the words wentaway." 0 I5 Z' k3 C6 y2 E8 i; q. D
P0 d' _; y$ I# Q' H, l1 W( r _我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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. k# u* }$ x# {7 H5 U"They disappeared."
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它們都不見了。
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"Hmm. So what does your screen look like now?"
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; @! [. N/ a" C- ^嗯，現在你的螢幕看到什麼東西？ & Y2 {1 z8 S# o
( f. f3 `! c! l+ C8 T& I/ \"Nothing." 1 A5 \, Q2 v+ ~% D8 W$ j: e
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沒有任何東西。
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8 T. }1 e) z; e* b5 _: g"Nothing?" 3 Q% x5 w* M: c5 E$ O) Z8 p4 j
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沒有任何東西？ , Y2 }: A# X/ |* \
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"It's blank; it won't accept anything when I type." 4 t$ G: \8 C' V
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螢幕是全黑的，我打的字它都沒反應。
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5 b1 ?" R" w% W; A/ {# K"Are you still in WordPerfect, or did you get out?" 0 X% b3 ?3 f, l# B5 m$ [- a8 l i
4 X9 c4 c) O) O0 s0 {: {您是否還在操作WordPerfect，還是以經離開了。
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: ~3 b5 @0 L6 j& O) V# M8 v% O"How do I tell?"
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, F# M8 M( k/ m6 l( K1 o我要怎麼說明呢？ % F, D& b3 e! Z, Z7 `$ ]
- s" `$ w7 V9 J"Can you see the C: prompt on the screen?"
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, H2 T! \7 ]: {% d: Q7 x2 S你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" 4 _1 ~ m1 Z2 W; D& s! d- w1 y1 p" U) R" v
4 A; z' p7 N }+ P2 l' I6 D" n什麼是 "海的提示符號" ("sea"=海，和 "C"同音) $ L* c+ j3 l2 i, Y
0 N: o2 u! c! } Z7 ^, D4 e"Never mind. Can you move the cursor around on the screen?" $ Y! k) \% p* N ~5 [; b9 @
1 P# c. {3 B Q, N不管它了，你可以看到游標在螢幕上嗎？ % B, U5 x3 |+ t$ u* p0 W/ ^
4 @2 i0 }8 h- b1 X3 u! a"There isn't any cursor; I told you, it won't accept anything Itype." ! ?* z% i& B2 a p2 Y
0 J% u, R2 o, E: l. N) X2 V螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 0 L. r/ D. I2 `6 Q2 b" N
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"Does your monitor have a power indicator?"
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' z7 I6 T8 {. a# \* O顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" : `7 }8 O5 t& N2 B
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什麼是顯示器？ ; K+ y) r2 ^6 e, Z* v/ s
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"It's the thing with the screen on it that looks like a TV. $ n5 t( T( P( O1 h1 N( L
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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1 j' P. l- R% g, Y0 K有沒有一個小光點告訴你它是開著的？ / p# J& J* u8 U. l* b2 A7 X1 P. r; R
) f6 [* ^% K) c; X" Q0 q0 YI don't know." * k+ H! ]% Y$ [8 t
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我不懂耶。 K- ^+ H# ^7 t& f8 e
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"Well, then look on the back of the monitor and find where 7 l$ Y1 }; A( ]6 E
0 _2 a, c; E1 ?0 @8 N% Ethe powercord goes into it. Can you see that?" , W% z" \5 m3 n6 I3 V
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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是，我想我看到了。
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2 k# @' b" _6 Y; l, B"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 3 {: B: Z2 ]4 h8 t, e" g% d
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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' c, n6 A! H5 Q L) s0 i- V"....Yes, it is."
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有啊!
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?" 1 j- f3 ?" k7 o/ G( b1 B
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ , q0 Z" `+ L8 d
* x) g. _6 w' ]" Q# H4 ~2 y"No." 9 {" p' {& L! w* v2 e
^ z! D2 f/ W3 ^/ P/ {( E沒有。
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& }& E. e( c2 S# ?" ?3 y% {" m" J9 D"Well, there are. I need you to look back there again and find
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9 F& o( F, A* t# C Ytheother cable." 5 ?1 x4 g6 s. ~
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就是了，我要你再到顯示器後面去找另一條電線。
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/ Z4 \/ [( q) l v# T- i! ~6 s& w"....Okay, here it is."
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_6 l3 g$ W' A. a+ T; uOK，找到了。 & B. p# i: w, p/ d0 `
$ I6 T# `% ~& _& I$ B8 _7 d6 b; m4 r"Follow it for me, and tell me if it's plugged securely into 5 A3 s3 C( E; i* U8 g
* H( ?1 R5 F) ?' ^7 x8 ~$ Etheback of your computer." / d4 X2 `5 ]' b+ g% M- U
# e5 a) N/ [' _' y' @再替我找下去，告訴我它有沒有確實插好在電腦後面。 # l5 p! f- E- b q' ?
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"I can't reach."
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我搆不到。 0 n2 R i9 J `* P6 |( \* m
* O4 q0 k9 F+ m! Y0 ["Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ - V8 n' t/ U2 _4 ?' |* x- \+ V
4 i) \# G' s! `3 e. y"No." 9 O0 A& h [1 @3 a! G
9 V: S# J z3 w- T. P6 b看不到。
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: X5 n* i7 C. b$ a! H& f"Even if you maybe put your knee on something and lean way over?"
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; x1 H/ c, r9 g那麼拿個東西墊高，爬過去看一下？ * I: l8 I* x0 d: u+ x- ?
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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1 C' S8 p3 Z8 a" Y$ ?, `喔，不是角度不好看不到，而是太暗了。
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"Dark?" , J% z: e9 t4 R1 _ \$ i& N
6 {1 J; {2 x9 @" q太暗？
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"Yes - the office light is off, and the only light I have is % O Y0 f& y4 E0 G" l0 x
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comingfrom the window." $ T3 M1 G3 x; f3 j. ?/ F
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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7 m+ {/ r+ y6 i+ _* w; K- O"Well, turn on the office light then."
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- g( c! l: t, l4 A& Y那麼把辨公室的電燈都打開啊。
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7 ~) r- a8 z! y, Q' g"I can't." 8 a0 T# {# q/ b! R
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沒辦法。 9 K! k r* k5 S3 a/ H8 f% {6 Q
6 e% A: x2 G$ }$ X1 i8 Z, g"No? Why not?"
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8 R+ R/ p# @6 m j沒辨法？為什麼？ - D: t( x$ W, g' b9 H% N; [
0 O7 u" g' \ r( c( F& F/ `"Because there's a power outage."
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0 G, g. z- Y/ {/ }因為停電啊!
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! d) C' A4 D- L& z1 ~"A power...... A power outage? Aha! Okay, we've got it licked now. 3 v5 M& z' [ |: q- z: x
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Do you still have the boxes and manuals and packing stuff " B+ G6 c8 ~* f# a% z% E
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yourcomputer came in?" + C N& \: J: r; d. |
" `3 B9 s( Z8 U5 h( p5 D/ x6 w停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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4 H. [" s. w( N"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 3 n% f' J+ X% [# [4 Y7 z
4 r3 P. R2 S9 t$ b- i) b- G1 B"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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3 k8 A' e7 c/ E' a( H就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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7 g7 f3 r* F) s2 s8 z"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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. S2 I' ^, H& A; ^" i"Yes, I'm afraid it is." ( ^ a8 |! N9 q: v( B
8 U$ `! L7 I3 _8 K3 n/ [5 ~是的，恐怕是這樣了的。 2 I' T* E: r& I' v+ t& X8 Z
2 T) ]( P% n- O8 i& I# \* k"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ " x' N. T: b2 a6 z9 K0 s
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"Tell them you're too stupid to own a computer."
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- G8 m2 p! H: d* ^; u就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
