Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
! P$ E* K5 [$ T* L$ F& z. S& z; a0 A5 k! T1 W. k; w) l! x
"Ridge Hall computer assistant; may I help you?" # v% N" ~+ L: d5 L m% {9 v
4 E4 V! u" x3 W) v0 T/ [+ F
Ridge Hall 電腦公司你好!我可以為您服務嗎?
A2 F3 p+ R U' O' j0 f* C8 ^6 u
"Yes, well, I'm having trouble with WordPerfect."
; _3 Z2 ~1 ^0 v# x2 ` T
M! ~5 f* M* k是的，我有WordPerfect的問題。
2 ]3 F) z9 `" a6 k5 G& a: Q1 w5 `& j: ]1 R
"What sort of trouble?"
) _( x I$ q r8 w4 T
5 ^( j2 y4 m6 v/ U2 U0 a+ Q7 g您有什麼問題呢 ? 7 Z8 |0 d3 f l) `8 E. w6 ]
5 n: |& G- C8 x
"Well, I was just typing along, and all of a sudden the words wentaway." ) J- u% F- I [5 g. _8 p3 A) |
9 t4 n( o5 B% j4 J
我剛剛自已在打字的時候，突然間所有的字都不見了。
9 X: s# z2 `: Z, j. e( J6 r! ]% q8 }
"Went away?"都不見了。 ' D4 q5 ~% Y4 j
0 n/ K* L6 n4 t"They disappeared." : ]3 @$ e# J) y7 I# n
' J0 X0 B, k1 ~它們都不見了。
, p2 a3 p" r( ~/ l D
* p- u6 a8 O$ T"Hmm. So what does your screen look like now?"
6 @0 p5 }6 x$ T8 B7 b- ?2 \, \- K9 W6 i S2 h
嗯，現在你的螢幕看到什麼東西？ ) m- q; C9 u/ R
6 I# _/ p2 @5 r9 Q6 v8 Q- V) @1 X) @"Nothing." / ?7 O6 i n+ z, o
x, L1 v- T! V
沒有任何東西。 0 \$ d$ n4 m( Z% ] N' q
' S) ~3 b x! ?6 E' l
"Nothing?" & _7 p. Q% p( x1 F
3 Q! _( V; ?7 U" Z% d
沒有任何東西？
( I% f. h: [* k) K: H: F3 x0 f) E& R& N
"It's blank; it won't accept anything when I type."
" k! k8 t6 h' l5 i* E! f8 G U. s- R, U( ]; r
螢幕是全黑的，我打的字它都沒反應。
5 t! c, W% V* R& l+ Q* @% y' x0 c6 u/ ~8 k3 D
"Are you still in WordPerfect, or did you get out?" 8 i" f% f" k& T1 ?9 ]1 m% ]
: W) _1 N% e% l8 D4 ^7 _9 x
您是否還在操作WordPerfect，還是以經離開了。 % H% e. R/ ~2 L8 E" t
2 o/ m% i0 x3 n4 |- t }
"How do I tell?"
2 H% b. m) c1 b, ~% f1 m% I& M5 |2 l
我要怎麼說明呢？ ) A' X5 i g- I: t
7 j' w1 A% ~) ^. ~6 T"Can you see the C: prompt on the screen?"
1 ?1 L0 Q) j" @" p5 _6 U4 {* h9 a+ y( G4 w/ [" t2 V
你可以在螢幕上看到 C: 的提示符號嗎？
- h8 p& o7 k4 C4 P2 Z: P
" G/ O! L1 s) C- E8 y1 E"What's a sea-prompt?"
. |8 B3 w/ @+ t: @+ q
9 m! G7 J: n% H3 N6 q! L. C# }什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
% r& ?9 B& k+ [, Z* w7 L3 I+ k& h9 e' f; S* R G- H1 f, A: e; d. P6 w
"Never mind. Can you move the cursor around on the screen?" & l4 n u/ {1 H6 i1 u
- a: w3 f: \ w+ D; z! e A6 T$ ~5 N不管它了，你可以看到游標在螢幕上嗎？
8 r3 m. {8 @/ K! q" U! u! p0 [( h8 N* i3 ]" l2 X
"There isn't any cursor; I told you, it won't accept anything Itype."
5 ^3 A- m- q, |) |5 q+ \$ ^5 s- I4 V! `9 ^6 U9 J' @
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
: A# S$ D& {6 ^+ `4 n9 g" H
" J/ F! }$ B" O* s$ C& P7 g"Does your monitor have a power indicator?" 0 I/ C3 k0 o3 K. a4 z
) d9 A" ^+ u7 H/ j# c# \顯示器上的電源指示燈有沒有亮？
2 K# F) X, i2 P9 s$ G
2 m; {/ W, z& T"What's a monitor?" / F; h! e; U& K+ e, A# }
, j4 s' ]& w1 R" b( K
什麼是顯示器？ # X! }! h- |* o" `9 E i
3 i, v! q0 v2 `1 e8 G
"It's the thing with the screen on it that looks like a TV. + j% U0 `4 b# o2 K! ] q7 J7 y9 p0 Z
. j) n. ^# {6 l4 f9 W
Does ithave a little light that tells you when it's on?" ! W6 z5 J' U- _' B G% S! f9 a
2 b3 q9 \: I1 b5 X5 H" L8 J
就是那個看起像電視的螢幕，
3 |, Z+ y1 t5 |4 G/ q0 G
0 U3 d; M" N c) ^0 e7 \有沒有一個小光點告訴你它是開著的？
/ z+ @; k' a6 }! q8 z$ o% a7 s: O1 e; o3 V
I don't know." 7 @: w; d" `: Q3 g7 [
/ E, A! l( v0 I l
我不懂耶。 , E8 |. x$ b" j, q5 n9 C' Z. M
" E/ \1 \/ ~% g1 v4 a! Z& b' N# @
"Well, then look on the back of the monitor and find where
+ t! X/ x, N1 C7 k8 ? e1 f$ h G
2 |, K6 j3 H* `7 G0 P jthe powercord goes into it. Can you see that?" 8 i# p& U1 d" e' A2 w1 }8 s' O
1 H. f+ e+ `% P3 J3 K" M
那麼，你能不能看得到顯示器後面有一條電源線接在上面？
: E1 u. \7 b0 w0 I" Y9 i9 h- }0 c- ?- n W, ?, d
"....Yes, I think so."
1 U1 [' ]/ d, X0 A9 Q( {7 [* a" W" l$ F- w* e# a
是，我想我看到了。 7 M2 A) x0 m* [/ }+ w
/ D4 z1 _* x4 F- M( n/ V
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 8 P- P: [: l3 m: ^8 |5 i9 T
' R& A9 v5 j3 d7 y太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 3 D& m0 I+ E8 a! c# b% d
4 N& ~9 \( M7 J1 C' L8 r0 R
"....Yes, it is."
9 X5 q# g/ Z5 j% `: [- V
: v( B. `5 q/ R' r有啊!
; Z9 V1 w$ N# H1 R4 j- H0 G8 Y6 x, d; s. S
"When you were behind the monitor, did you notice that there were
$ G g( R. U0 L/ }
6 \3 w2 z5 S$ Q7 \two cables plugged into the back of it, not just one?" - w0 G' t# x' b* A9 E9 h) n& D: G4 C
% l8 q/ m A* l1 L4 i" m你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ - u9 x3 j) f. y1 Y# |8 e
) a$ R6 B) {2 M; r; g8 n"No."
& Y( i3 C# |: t7 D; {8 ~2 o
% m+ }, g7 ~+ \+ Z沒有。 6 W# p$ c7 c8 ~8 {1 O
* {) o# y) f4 C" a- Y" \, G
"Well, there are. I need you to look back there again and find 9 g% W4 h2 c6 c- ~- t) j
" l0 l6 k/ F4 K& W0 u; U8 ~
theother cable."
$ z- Z* S. h) T F& u9 v( V# h$ R
4 w# }$ _5 I% k4 J9 y: e) m" B就是了，我要你再到顯示器後面去找另一條電線。 3 Z7 \8 O$ G! C- l2 C
3 ~8 h% _/ L/ B7 N+ d, H' M3 C+ P
"....Okay, here it is."
/ u1 t$ a0 h t9 {- d' D; `
0 _! f' V3 B9 z' B7 v6 _2 FOK，找到了。 : R a( g9 A( z! u. z
8 i* o% P$ u% M( C) w$ x' s* b
"Follow it for me, and tell me if it's plugged securely into
. }% b9 W- f7 X2 j! e: ~" y! [7 N( g# B# b) K" ^- S
theback of your computer." - ^3 c9 W# x q: v; [
; M' ?$ S! N9 X+ V3 U再替我找下去，告訴我它有沒有確實插好在電腦後面。
: @/ v2 \/ |- X, K* @+ |) ~( ]+ Q3 H" r
"I can't reach." ( P7 w$ Q1 X/ N' H7 p0 r' @6 \
0 d: @- H2 D4 S3 ?我搆不到。 " N$ J) _( P$ C) n! { D/ _
- I+ `& W* ^& {+ t
"Uh huh. Well, can you see if it is?"
, I2 Z. t, z' K# X- W
( i# R/ S; `+ L. z嗯，那麼，你看得到嗎？ 4 r' f" X8 U/ ]
5 q. D" [2 t6 z( S- w"No."
" M/ c, o7 Z3 c- B. A# F" R1 C; J6 O0 h
8 n) w: `: d3 K8 M! e a9 h4 x9 o( f看不到。
4 S% i4 B6 M% j# N8 k# ]+ }) J) w1 h% [" p: ^
"Even if you maybe put your knee on something and lean way over?"
$ ~ ]' T4 y; [! }9 r. t; {# E/ g
那麼拿個東西墊高，爬過去看一下？ ' D8 t5 X+ F* D* C! n; }
! h" P4 o1 _+ g! A, |
"Oh, it's not because I don't have the right angle - it's becauseit's dark." 3 v& c8 g, b% g/ K! n7 s8 }0 T: r
# g' ~: K0 y7 O" P. c4 j I
喔，不是角度不好看不到，而是太暗了。 2 F$ s+ H2 ]* S" c* E, Q5 s
3 I% j6 \; N) }6 c) a" t0 _. N"Dark?"
5 A+ R( K9 p# |9 w- l3 S8 @% N' K! n
太暗？
7 f, {: m/ G- r& D6 {" T
& [: A) p7 i; o$ {8 {"Yes - the office light is off, and the only light I have is
9 o, V( C& |8 {4 A1 e! J$ S
6 _0 \' y3 F U' kcomingfrom the window."
, W! L# ]: C( R" O3 Q5 {
% O" O+ a6 `7 c1 t, x$ \1 }7 r是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
5 c! R& j$ l( i! ]+ u
% W/ }1 X( w8 P: U# a1 y"Well, turn on the office light then." ( _0 ]$ @! g- h3 Z, k& R
! Z/ S7 w% G' c N
那麼把辨公室的電燈都打開啊。
& \% b% C( {0 h
Z7 Q# b" f' U" i+ j"I can't." ; m/ I1 u+ p/ I/ Y& u; `# C
& W* z; j' B- F沒辦法。
5 S( c7 M: b% `( S1 U- O
/ B7 ] v1 a J"No? Why not?"
& G8 ?8 V( L1 j
O. m3 D5 a, }: E& W沒辨法？為什麼？
; b+ S5 c. T( w y$ _5 `' q* n9 Z
9 p1 Y) f, d2 h, W: n v) X"Because there's a power outage." 3 Y C, d' a c9 C$ g
( r& @1 T t* k' |6 z因為停電啊! 8 A* o$ \+ _/ i. q0 R
, K/ o% W( O; w# ?$ {" y% L: L"A power...... A power outage? Aha! Okay, we've got it licked now.
) J5 K9 G% ]" V8 Y- r/ x
& v8 _: I( M5 y6 S6 B6 F% [& nDo you still have the boxes and manuals and packing stuff
. m5 J; f+ K/ P
7 b. z0 |" B1 a X. p# o6 l/ ]- ^yourcomputer came in?"
5 P7 j0 B- x1 e
' R) k; {6 |" i+ Z3 q9 l) _6 H停...停電？&#@!(& ，喔!OK，現在開始打包， 0 V+ |. U" W8 }2 _- z) U" y9 l
* `# F! G% K2 Q+ v; t
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 8 a2 ~ C+ x, A! f; r, _
o1 {" f: Z8 i: j
"Well, yes, I keep them in the closet." 0 q/ P- {! u! r; D
8 ^7 b" O3 Z5 Z# P8 I) P& n& y+ y嗯，是的，我已把它們收在櫃子裏。
) K0 Z- g' k& H' z( f. F, m
* f! C- N% v( C: B' \: e"Good! Go get them, and unplug your system and pack it up justlike - F: m! d, T# D- s
+ b2 P8 }4 O% R* V5 a( [6 V
it was when you got it. Then take it back to the store youbought it from."
* R' \, J4 q* F d4 G! F* s6 `& N
9 W! B7 s( x" @- l5 V很好!去把它們拿出來，然後把電腦搬下來包裝好，
% L& a) W Z" {( Z/ m6 D/ D! _- ~& h6 n, s% w3 |
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 0 p( G& x( U j3 ?
, R# a, T' {' k: U* B0 m* g+ B
"Really? Is it that bad?" % i {: |% z- s: }. Y* @
) g3 `% ~+ w5 R k& R
真的嗎？是它壞掉了嗎？ 9 U3 f5 W' Y4 x9 s
6 u/ e. G& C. z4 L8 j"Yes, I'm afraid it is."
& s8 Y# E1 |1 {/ Q0 ]2 j2 V
7 Z) k% K( `9 e. q是的，恐怕是這樣了的。 $ } _" A- O/ ]' ?* u
/ D' Q$ l6 |7 q. Y* F
"Well, all right then, I suppose. What do I tell them?"
, ?: Q" ^' A" R
! [6 K- X6 C( L& H5 f% Y- h喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
( F" X1 E( {1 e! R; f9 Q+ N& y
0 M7 f! Y8 n/ M+ w4 ?% m0 E' e7 ~% W. O"Tell them you're too stupid to own a computer." , l5 n: s# G$ ]9 g4 p0 q1 y
c8 k& k/ @7 B$ O$ u: }就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
