Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 / S6 k3 }& \6 |7 B8 P3 _; v4 C
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"Ridge Hall computer assistant; may I help you?" 8 A2 }" h7 z/ p' A- P, U
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." ( v1 W& d7 A- s2 |3 T2 w2 f8 z
, W" |& C" ]: y是的，我有WordPerfect的問題。
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+ |+ T1 i4 X( g5 e9 l; R/ Y) k"What sort of trouble?"
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您有什麼問題呢 ? F( `4 E/ ]) N# J+ m
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"Well, I was just typing along, and all of a sudden the words wentaway."
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; l9 l" }( _( n* `- {我剛剛自已在打字的時候，突然間所有的字都不見了。 " x! \* o9 }9 U
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"Went away?"都不見了。 " [& h" }) R, ~& L
; Z& A$ J }# i$ `"They disappeared."
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它們都不見了。
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+ O$ I* y/ ?/ m9 r" \8 b) L0 ~"Hmm. So what does your screen look like now?" ; H* S8 Y! ?( h: M* n6 [+ K* L
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嗯，現在你的螢幕看到什麼東西？ 2 {" ?$ c" H, `; k# U9 m7 ~8 l2 A
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"Nothing." * s+ F# h3 p: C( M" v: L" O
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沒有任何東西。 ( E* R8 O+ E; X. W; `$ C( w
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"Nothing?"
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沒有任何東西？
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"It's blank; it won't accept anything when I type."
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+ g5 F" c) q3 U2 e2 H螢幕是全黑的，我打的字它都沒反應。 ! B! w5 E* Q0 V) q0 B; T8 T
: i* L4 q) }& K/ \/ E; p8 A"Are you still in WordPerfect, or did you get out?"
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: J& ?; H+ B6 @6 O. s您是否還在操作WordPerfect，還是以經離開了。
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0 B; v, o% J) f9 g$ Y' W& |% I' V$ w"How do I tell?" 5 c2 p- Y7 o! D% y( B- F% u
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我要怎麼說明呢？
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"Can you see the C: prompt on the screen?" 3 c' {1 |9 k$ b: `# k, L1 W
8 w- K4 y* u. T, H2 s# u& q* V7 n+ @. _你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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% `2 @5 ^" F. L8 c2 g( N7 g. `4 `" W什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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$ v8 N% t a* B% w6 q+ H3 N"Never mind. Can you move the cursor around on the screen?" 6 M. o0 h& C( n4 D1 u; D, R, q' p6 F
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不管它了，你可以看到游標在螢幕上嗎？ 1 F/ w9 n" }" k
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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5 X8 p0 T' j% l4 t6 F( J"Does your monitor have a power indicator?"
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, j9 [& \) ~, V3 }2 ?% C* w顯示器上的電源指示燈有沒有亮？
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/ v& ]6 C* P, I( }"What's a monitor?" . [4 f/ q7 }+ Z+ N* W
8 M' p4 n3 D1 V) J$ { O+ U什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" ' K7 N6 O; d4 N6 i* p/ C
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就是那個看起像電視的螢幕， 4 n+ X! D+ A J5 t
4 O& ?7 r* H4 y( v j有沒有一個小光點告訴你它是開著的？ * a% i- _* L/ i3 }1 }1 `, S
: `( N: h. i" g; b# }0 z0 H# E, iI don't know."
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- f! J; r# `8 a, o$ R |, } y我不懂耶。 # X: m# |8 W6 B
4 q9 @: C- u x2 G1 y"Well, then look on the back of the monitor and find where
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7 P+ s% |2 w- `3 Q, W0 t: Ythe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." 0 @: L4 [" |" P+ a4 K2 f
" i. ^2 M! g6 K3 G- j" h# B9 y9 `是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 2 R4 C+ ?, r/ _! d; R$ o# h2 M
6 C3 i6 K4 e. ?太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 3 B* B/ n/ o0 e$ o) E+ {+ a$ J. b
8 q l# x5 S) \$ V2 T"....Yes, it is." , g d( [7 L$ l3 D+ W& h
1 }7 U/ {4 L) m3 F5 _0 x' s. w有啊!
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"When you were behind the monitor, did you notice that there were
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8 U0 P- W3 Q# U1 i0 R1 {( L3 \+ jtwo cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 3 A0 C j+ ]4 P$ }! f
) L& T9 Y) [1 }2 U3 ~"No."
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/ Q5 X8 t% E' b' O! J: e5 B沒有。 ( G3 }' \6 i9 h7 W
3 s. l g [+ m; l$ w O+ w( @6 R"Well, there are. I need you to look back there again and find ' H) ~2 m7 n% g& I% b. D: f! ^, N
. y7 O2 R8 N$ w: l0 h; f7 Xtheother cable."
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- u: R2 n) }7 K3 M就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is." 6 D1 _" g' T! o! `
1 U/ Z" t' T: D- N9 |OK，找到了。 3 N6 K6 s. I( }$ c5 [( m; e ]
; [4 g3 _( V1 }) a5 e"Follow it for me, and tell me if it's plugged securely into
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" w3 [( ]9 b2 n' |! @: i* ^theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." 5 p) e: k5 a. q: i. ?* K- y
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我搆不到。 2 {8 Y% |# c( D8 m
( A8 q0 p7 q& S3 _6 @3 A"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ 8 P+ \0 G6 V9 B" v0 W
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"No."
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' Z! u6 x8 a6 D" l, h看不到。
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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h! u1 d) Q: p C& Q. A"Oh, it's not because I don't have the right angle - it's becauseit's dark." 2 \' y/ `0 x1 R) h7 U& ^
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喔，不是角度不好看不到，而是太暗了。
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"Dark?" ) T3 s- V, S- s4 {7 z2 n5 c
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太暗？ 5 X4 S$ E, e, d0 J
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"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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5 q1 U0 [9 S \# m6 T; [- f: ]4 A( k"Well, turn on the office light then."
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9 Y/ v/ M; u0 x4 G [; w那麼把辨公室的電燈都打開啊。
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"I can't."
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沒辦法。
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"No? Why not?" 7 U1 i" c+ G# g' l6 _- s
5 Z, u5 H2 K* _; {沒辨法？為什麼？ 1 D9 J" Q) z; i Y
+ d1 I& X. H" p9 N. Q8 ` U"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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; @) \1 c- d9 |& Ryourcomputer came in?"
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* O" ~2 O; q$ g$ ^停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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* a/ N( _% N5 B; @3 \" ^"Well, yes, I keep them in the closet." 1 O# y, {5 k; m' K. B, w
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike $ B4 b4 g4 Z" w% `" u! z4 Q4 B/ H
9 T% p v8 Y# q4 Q7 r+ q4 F. Mit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， ' Y" y; q$ @3 d
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 / D; O+ c' I% H0 ^* L [2 G
+ [8 k/ }2 z2 X0 M, I* M5 [6 E! e6 ?% a"Really? Is it that bad?" + A1 ?5 O+ `5 x
# C m( S) m0 o( J" x# N8 N0 |真的嗎？是它壞掉了嗎？ 9 E# |# Y0 y3 H5 q
6 Q2 q9 E# \ ?"Yes, I'm afraid it is."
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' N1 K9 X/ Z) s" G" J是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" , E& m& ]- Y% Q& V$ y; r
' G8 i0 g5 j0 f: f% a喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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8 n2 r0 _# N7 e! E8 P5 G* _2 ~"Tell them you're too stupid to own a computer." + w# u$ z& Z$ b$ A
' q' |1 I9 Y- V; M2 \就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
