Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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6 y, r4 b0 z: B9 n# `"Ridge Hall computer assistant; may I help you?"
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$ h; U' v& w3 C4 b! v5 T: o) ?Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect."
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+ ?1 L8 D) X. I; v是的，我有WordPerfect的問題。
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; V' o/ \5 W' D* h: \8 }"What sort of trouble?"
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您有什麼問題呢 ? ! b8 f6 V& Y0 C1 U3 e+ q
: ?: l1 S8 W u' o"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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3 h9 N+ p& R( [: F' b, q& m"Went away?"都不見了。
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1 W, _+ Y, k5 |: d"They disappeared."
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它們都不見了。 9 K o) d/ R, Z
' [" v0 [5 n& X4 m; j& \& S! C"Hmm. So what does your screen look like now?" & n& g! M+ Z0 F% J5 C
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嗯，現在你的螢幕看到什麼東西？ - O) P1 K) c0 B
( [; w$ E' i9 g# m& e"Nothing."
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沒有任何東西。 5 \8 w( c7 l) u
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"Nothing?" 8 E( a7 H0 H& i4 R. a0 H; t9 T
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沒有任何東西？ / y$ [" i7 w) U$ X8 V X \
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"It's blank; it won't accept anything when I type." `3 m1 F: t. z1 S6 x
% U$ k6 f/ e; `2 o螢幕是全黑的，我打的字它都沒反應。
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7 c* q( T. Q! Q! V"Are you still in WordPerfect, or did you get out?"
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( X: U$ ]* ~9 b2 u9 s您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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' R s3 ~, @- C* }- q U8 ^9 u! }我要怎麼說明呢？
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"Can you see the C: prompt on the screen?" $ D+ s# s2 _7 ]9 d; S; r
3 _4 _3 [! I9 A4 F# t: d( z4 L你可以在螢幕上看到 C: 的提示符號嗎？ . Z S) B. E* b5 P" b8 Z8 V* }
$ L- T$ N" L/ S( b/ J/ B"What's a sea-prompt?" # \( s3 Z% X; b& @. y$ q
' P8 q5 w5 k) ]( ^7 g8 `什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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3 L) J( `. Y) E. d! d5 r不管它了，你可以看到游標在螢幕上嗎？
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' z1 {* C* K) U: S; l+ b. k" e# k1 R"There isn't any cursor; I told you, it won't accept anything Itype."
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9 L+ `- Z* w t7 E螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?" 6 |5 t: z- R# Q- ~7 L4 E" Y( x, S
8 W# p. t' |. e. ]. u- W顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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什麼是顯示器？ ( |4 f/ F2 K5 N: n7 C! P
2 t( S7 U5 @8 i: V% f$ d5 s"It's the thing with the screen on it that looks like a TV.
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( b* a2 _; X; s# f& s4 ~; ?Does ithave a little light that tells you when it's on?"
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n- z6 |, P$ n9 F. q+ Q' q% s* m0 t7 n就是那個看起像電視的螢幕，
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" L8 P+ F- h; q2 g有沒有一個小光點告訴你它是開著的？ ; {1 r" U3 u7 a9 \
! R$ S t6 K1 J2 ^I don't know." # u% N9 z$ V$ C$ k. g; u
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我不懂耶。
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7 D- ]0 s6 n6 T, z" e"Well, then look on the back of the monitor and find where . w9 J, ~1 F& P3 _
, N) M! o' L. j0 pthe powercord goes into it. Can you see that?"
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. x$ a% O4 i+ d. Q8 T2 V$ @" G那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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: ` {* b+ x) C2 v"....Yes, I think so."
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是，我想我看到了。 - t& R" X2 E, A4 a' w3 S- w& B
, h' J# l2 m1 M9 ["Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." W* j8 o5 ]. g) d' Y1 \9 m5 I* O
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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1 h& W, F$ {: w- M+ Q) x6 a"....Yes, it is." . O- K- u% [/ L- E) N
- u. \1 l* ]' k# \3 I( @有啊!
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"When you were behind the monitor, did you notice that there were
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0 p7 t$ J: Y7 H9 `. ]two cables plugged into the back of it, not just one?" 1 Q8 i3 F8 a5 q9 i6 o& B% \
$ z5 [8 R! ?# h+ j" Q+ S! a你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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" s1 V4 |1 l1 x( v& H"No."
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"Well, there are. I need you to look back there again and find
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theother cable." 9 X' ^" R' v2 L0 R* b. y( z& K
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就是了，我要你再到顯示器後面去找另一條電線。 $ f! G0 G6 Z3 ^2 S+ t
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"....Okay, here it is."
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." ' X& p J; {1 v0 c5 z7 b& f/ ~
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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我搆不到。
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" H4 T4 K2 N/ T"Uh huh. Well, can you see if it is?" b3 d& [7 W H& G& K( [
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嗯，那麼，你看得到嗎？ ! [0 ^5 d4 w8 J: Q) ]
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"No."
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, O$ [& N# B. C看不到。
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' `& W: r7 N) N4 [: C1 v"Even if you maybe put your knee on something and lean way over?" " d& n0 r5 W, i: C4 L
+ O9 n- I0 l4 ^7 T那麼拿個東西墊高，爬過去看一下？ 0 t! U4 m+ C7 I) n) ^
4 ]7 h( S: C5 }. K& y% Y. {; k"Oh, it's not because I don't have the right angle - it's becauseit's dark." ) [1 z9 W7 j* w
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喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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7 [/ }9 X2 D1 c& Z4 m太暗？ F# s# m* b" T4 H
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"Yes - the office light is off, and the only light I have is % a, D. G# y: \2 v9 ]# J- m) Z$ f
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comingfrom the window." 4 d% @$ v0 A4 w" V7 D3 ^$ |: U
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 * p% @* t! |! p4 z( O6 j
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"Well, turn on the office light then." " F& D: |! S8 @6 Q% Q
$ m5 [/ }1 O0 Q6 t/ ?5 M那麼把辨公室的電燈都打開啊。 ; [: P w4 Y6 s( _* }
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"I can't." / b. |+ T$ Z& U6 t) q4 t- p& {
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沒辦法。 , n8 ?/ E0 O' A' z
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"No? Why not?" & F" Q% s5 H7 ~0 Q
& e2 `- c! S1 \# ?3 ?沒辨法？為什麼？ H. o* T/ t: s6 n
' ^* q, Q8 I7 W6 R5 R3 d4 j" d7 O"Because there's a power outage." . G. M& `6 P% h) ?9 G
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. # a& ^) H0 U. i2 W; J, ^/ ^
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Do you still have the boxes and manuals and packing stuff
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3 m, {4 @3 b& `3 Z( x1 X& M* p3 Q/ eyourcomputer came in?"
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" d; ?3 V! I0 R& i) ~3 t停...停電？&#@!(& ，喔!OK，現在開始打包，
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8 a4 B$ y' o5 m- M電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 ! y; Y6 ~7 m# _% v" s+ l
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， 5 c t# e; r, e$ W x J1 Q/ t
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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, ?8 K8 K7 j# ~9 J"Really? Is it that bad?" : O* [- P, O: H$ }4 S
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." 4 _" B/ s% I0 c
6 @) ~" r9 E6 n) U" x是的，恐怕是這樣了的。 7 D! l) Y0 w$ d3 }
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"Well, all right then, I suppose. What do I tell them?" . U/ Y7 t- ?- k7 Z. l
1 ?( f# z% N5 ?: |2 x O: o喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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2 f& t# V4 g& d"Tell them you're too stupid to own a computer." / x8 _ ?( Y3 Z, l: }
( f s+ H1 V G4 ^) s2 d) z: L就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
