Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 9 @( o q2 S Y5 B0 m5 p# o& a
, `% P7 B. A- ?% u"Ridge Hall computer assistant; may I help you?" 9 Z" y. x4 a1 f- G
r- ]) l3 N9 M4 Z3 NRidge Hall 電腦公司你好!我可以為您服務嗎? . \, |0 X5 P& k7 X* M' E+ B
2 ~9 `, H- D% t9 r4 \ D3 v. @
"Yes, well, I'm having trouble with WordPerfect."
- J Y) p7 q( B8 ], K
" n5 M2 U6 H; L, n是的，我有WordPerfect的問題。
. a; `; Y1 {% Z$ ^1 M- q- Z
; R+ u! u3 T. \9 y8 U% J( ~1 ^"What sort of trouble?"
+ {9 b* y3 T: x! o& ^* y
1 s& X! S" A& r- q9 d; I8 `* b( _您有什麼問題呢 ?
+ p$ F3 u" h- X8 m1 k* J! v! J6 @
2 B" H( {$ c% ~8 t0 C( Z. v"Well, I was just typing along, and all of a sudden the words wentaway." , t) U, V' t/ D0 W% b$ ]
, G9 {* G1 b/ B. ^" \
我剛剛自已在打字的時候，突然間所有的字都不見了。
; z9 M* V8 J+ _# }$ p6 A1 X
/ S8 d) p3 H% Y- Z"Went away?"都不見了。 . z! p* ~ [" s/ b9 X; g
* z, E4 K8 C1 e* H( D0 O"They disappeared."
- ^) A/ p0 M4 B2 b/ t
- I7 l$ O) L# t; F" u* ]' {它們都不見了。
1 W* {! Z7 n" i+ M
( R& j6 z$ u9 @"Hmm. So what does your screen look like now?" ! J5 R0 i; k$ c; n
9 O, _- Z% c; T6 L S嗯，現在你的螢幕看到什麼東西？
' C; c& |3 T$ |) v3 P% X. |: f3 A: O% l9 k" e& r- J t
"Nothing."
2 j! n, I' H. U
X0 C. G4 d' J I沒有任何東西。 ' Q2 r q/ W$ t' {/ l, \
8 F# f0 R0 L; M' b |9 V+ `
"Nothing?" + k* y3 A' q0 M* ^) ]2 U1 ~
2 f8 e' L+ ~- g: z' z0 _ t+ v
沒有任何東西？
7 L6 r2 R' F6 V' |0 i( \2 l! F$ ~, [
"It's blank; it won't accept anything when I type."
6 E' @6 l; _3 q& \/ p3 v7 V
' D, @ G- I# @0 K螢幕是全黑的，我打的字它都沒反應。
/ O0 E+ `5 A; v6 k4 Z; C. s
+ I$ R# y& M- i; T- Z6 p"Are you still in WordPerfect, or did you get out?"
0 M2 F8 j4 V; K& F1 d4 k, G: s2 ^& \& R7 O1 `4 R+ h3 w5 n
您是否還在操作WordPerfect，還是以經離開了。 + ?. B+ q$ |0 c( z; ]
( r5 j# q, {3 W. @/ x# P+ i) J" y1 f
"How do I tell?" % H: o1 o) h* v1 X
2 U0 w( @3 H2 u) t; W
我要怎麼說明呢？ $ @) r% l f" s1 ~# V2 X/ @
0 A! {/ d/ b' q9 u0 O' u"Can you see the C: prompt on the screen?" 4 C5 z: I! n3 z+ P2 q! t) V( i0 I1 H
% ?9 X' t9 f& A4 Q$ B" S你可以在螢幕上看到 C: 的提示符號嗎？
5 {6 d' `8 n! H5 W$ V/ y
* t, G* y$ T% d6 j9 N' s. |! F"What's a sea-prompt?" h$ X8 f1 {% _+ |
0 F: A ]% o+ u3 K( |9 q什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
6 ^5 N7 @( A" v5 y I; m+ P0 i4 }. b( I& i4 n) G; |% w f$ g
"Never mind. Can you move the cursor around on the screen?"
) m* [5 w1 f% K- S% J( j V1 k' R& a0 ^
不管它了，你可以看到游標在螢幕上嗎？ 9 v$ v$ P# y C9 [2 B, Q, ^/ L
6 E3 S& U3 f- n5 v! u
"There isn't any cursor; I told you, it won't accept anything Itype." / X* q7 P8 L9 ^5 d/ d
* \- x2 x9 I3 ]: r( ~6 L: s4 ]; p* E螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 9 ^4 D# `2 p8 x4 f$ C6 C
4 D0 G5 J5 Q1 a. @8 n"Does your monitor have a power indicator?"
, `5 Y5 g$ A, I# }# i2 \9 T6 L! j$ I
顯示器上的電源指示燈有沒有亮？
/ l$ e. F% x T! ^$ G9 A$ i+ |! l4 ?" ^/ y5 v
"What's a monitor?"
# @+ a6 }( T- ]/ S/ X+ N" i a5 l7 O5 P3 M- R- l: m& ~
什麼是顯示器？
7 |8 v) i7 @: I0 A% G* G& z4 M9 }1 l! k- j S$ n$ H
"It's the thing with the screen on it that looks like a TV.
% v) \2 G) l; r
) Q' o7 l* D5 V6 bDoes ithave a little light that tells you when it's on?"
: ?7 D+ r2 P- m( A* m- D
) ^, D3 `+ F; @8 N& ?( O% r就是那個看起像電視的螢幕， ; F# v0 N$ m: n
& b2 h0 u& ^# {# M有沒有一個小光點告訴你它是開著的？
4 ?- r5 G. i5 J6 s9 h# }
5 c; {9 B" _; @6 XI don't know."
. I- w: z Q: v- R/ `/ t5 ^- S; i1 x% m) g4 v% [
我不懂耶。
6 U' Z- n9 b% e; G/ k! g/ P7 U7 h: c! F
"Well, then look on the back of the monitor and find where ) W: D# I" ~# {0 \2 P- P y! N$ h" g
8 D0 ~ e6 O1 X) C' \the powercord goes into it. Can you see that?" + p0 O% [- C) y# a8 |, y
' A9 b: x& j; o2 ^$ X( \; }& o
那麼，你能不能看得到顯示器後面有一條電源線接在上面？
. m4 W+ E: f B* q6 U& L/ ~4 N7 M \5 `$ f" d, B2 o
"....Yes, I think so." # X; z# n- h5 J1 e& s0 W( B
; {. W" b5 l) H2 c1 W/ j/ V" }是，我想我看到了。
: z1 R9 z5 A) {! X* V, [6 O% Y4 @' v" E7 ]# |& c
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." . _- \( X( G9 p% r
& V2 U* B' W7 ~ j! r1 \+ W6 B5 M
太棒了，沿著電線找下去，看它有沒有沒插在牆上？
! {2 Q4 o. A7 V J9 b. U% y% S8 }: e3 ?3 i ~" ^0 \
"....Yes, it is." " u- _' @# T, J H1 f+ I
: o2 y6 @- U. b& L* A' P& [有啊! 2 K- T' _. X% }
6 A4 w8 l0 q$ h) D, S
"When you were behind the monitor, did you notice that there were # L6 U# x# O0 q+ m* s
. W" X: n' ?' B4 y+ U, @
two cables plugged into the back of it, not just one?"
' Z# {5 R! |4 @: ~- c
+ f* @/ ?0 y7 U5 {# r* D" e你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
- t) f6 s5 S( R% C( r" I
! J1 l- K3 P$ A"No." # N( Q7 ~, ^6 G" N
. P/ J, _- v! d# x8 _& \" W* Y沒有。
/ I7 U4 S* T% |+ Z1 B. r
' B, M% o; F; Q1 w' n"Well, there are. I need you to look back there again and find
# X: ^( `; e# H5 z
2 p: u& s* h( a$ Ktheother cable."
0 x; Q" W, ?9 ~7 T% y3 l9 K8 F( ?# N% u' Z6 t
就是了，我要你再到顯示器後面去找另一條電線。
# u4 }( V' p" K4 Z
. D1 z7 M" B% y' E7 _- F"....Okay, here it is." . m, p/ [2 h! U, D! O* z( W# V/ T: |8 [
* K1 g8 K6 R- ]/ o3 Q3 m3 n
OK，找到了。 ( r# Z6 z$ p; b7 H9 E% {2 x
0 n$ h& w3 c6 P. I) r* r; D, |
"Follow it for me, and tell me if it's plugged securely into
& }2 T2 Q C8 a& A% y
7 g3 T" {) q# I) M1 u' o8 j% r2 j/ M0 {theback of your computer." ' ]$ }- D- j% X! r. G. ~
* J# a" w& l1 `5 j' i5 C
再替我找下去，告訴我它有沒有確實插好在電腦後面。
h( Q5 T' K9 S3 g" ^9 w, k% t" Q0 N' B9 D Q0 O8 ]
"I can't reach." 9 p0 u# V2 ?2 S( o; W" y$ H
, q% b+ Y! n, G) t! t我搆不到。
D2 M+ e( g1 f( y9 d8 F$ b! e1 d9 g7 L# N
"Uh huh. Well, can you see if it is?"
4 i- i% S4 ?4 a! }9 x$ t+ u0 |) g5 ^3 Y2 o: A
嗯，那麼，你看得到嗎？
$ J3 o6 i x. E* j7 Q6 t. A; X% w) z3 Z5 r3 P- `) W* w1 T
"No."
$ G, C+ t4 Q" g- U0 ?
& R9 X3 j% V; K) f9 S看不到。
/ j# C& c2 ], A% Y, {
8 |+ q$ ^9 a$ c; |1 Z5 ^"Even if you maybe put your knee on something and lean way over?" % ^/ l5 M5 k# u. b/ ]9 M
/ C! V6 [1 I! _; ~那麼拿個東西墊高，爬過去看一下？ : x* d+ I& l& s$ X/ k
7 I4 a& `. b% l# Q1 b8 n. W
"Oh, it's not because I don't have the right angle - it's becauseit's dark." # X! x o- m. C- ~
1 D; Q* b3 M _: L+ S
喔，不是角度不好看不到，而是太暗了。 ) _4 M) l: k# P$ _' `8 D: T! S7 ?6 g5 Y( E
3 C& O( w* i2 e! t! n- F0 `- \"Dark?" m$ J# ?2 E- N- p: d) n
# Y: @( ]* s: b4 z
太暗？ - S3 B% T9 _/ c0 z9 ^2 }
0 t9 u% _( M: o) h6 N: y5 J& R"Yes - the office light is off, and the only light I have is % j& D5 R4 T6 G4 R
/ c3 @; Q" e( }& ^$ H4 I/ scomingfrom the window." # D! g% I7 \0 n- a! E
( Y; S2 |- s, B+ i: w# x- Z6 L是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
6 o! `+ O& T$ c" O+ @) m7 w' }' `/ C, H% r' G8 E$ B
"Well, turn on the office light then." - a8 {; J% Q# Q. O# W
! C" c* W5 N& D% S7 c/ ], m; t
那麼把辨公室的電燈都打開啊。 $ U9 h5 T7 b4 w+ x$ U1 l1 o" @
6 e7 B. F* L+ i( ?7 r
"I can't." 4 `0 K' J; S: l% L
2 F( ` O+ ?% o$ Z: O! l3 C* e5 f
沒辦法。
( `+ z% m, b, J+ u# F! L3 a+ i1 q& F7 b1 ]) b) s' b
"No? Why not?"
% [# {1 S' k1 b
- \- ~. h' {0 p/ d/ M沒辨法？為什麼？ 9 K9 K$ I6 `7 c+ T
' C; ^5 a# a. D: d: q
"Because there's a power outage." 2 W$ z1 Q; r# H2 P3 e g
/ T I, N8 r) D. x% B5 s. d; X, L% [因為停電啊!
: {+ M l' w) h# a
. w( [) R8 K$ V2 I"A power...... A power outage? Aha! Okay, we've got it licked now.
, r) p7 [& D; g d. G% c; Z4 Y1 p
* H7 a9 b: H& w' t- fDo you still have the boxes and manuals and packing stuff
" b: y4 R3 M( x7 w0 B4 `% m9 M5 u. _: A- w3 z" U
yourcomputer came in?"
) c. a- s4 u, Q9 m# C! w; g1 D4 ]
$ B0 \9 H: u+ M* p停...停電？&#@!(& ，喔!OK，現在開始打包，
0 P% f W0 J5 `% q, g3 v$ a) W6 ?" o( S) V6 \( b! m
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ * C% |6 M+ q- R9 K% s/ F
3 p* G8 x& `: g, }"Well, yes, I keep them in the closet." l% \3 I- F8 G0 L( J4 u7 S( ?
; w. d, Z& r5 B) P5 z P2 \
嗯，是的，我已把它們收在櫃子裏。 - k' P/ E1 g3 X( Z8 h
! _" ~, \/ p2 l3 S5 r( U }" I- M"Good! Go get them, and unplug your system and pack it up justlike 8 H+ I N6 [- m
1 l* j( Z6 z; \7 M2 Z Ait was when you got it. Then take it back to the store youbought it from." + ?& I9 X0 D- i/ X2 p9 j
2 p: h8 K. t3 I# k. r# y7 B
很好!去把它們拿出來，然後把電腦搬下來包裝好， 4 m$ f% j/ P: w& _
; X# x, `1 S& I) | Q2 L8 Y, z
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 0 a7 _, t5 j- p4 V! U! h* |
8 B# F9 ?+ |+ X# ~, F: i8 O
"Really? Is it that bad?" 6 Z; H( ?( N m( m! ~/ B* v1 M
! A3 J8 X, D! Q( C0 y真的嗎？是它壞掉了嗎？
7 q/ p0 l% {& g* j _1 ?+ ~
( P& v. c$ S5 W, z"Yes, I'm afraid it is."
% `0 y8 k6 W+ H. i; w! X8 T* o5 N- t
是的，恐怕是這樣了的。
: C) } h X; o0 L
, e1 U3 ~: `2 o. Q"Well, all right then, I suppose. What do I tell them?"
9 b8 R! W3 G( k- D2 N# W6 ?9 m8 ?+ F2 C% z& x- i
喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
' {0 B0 @! }4 x" N
9 X. z3 L/ Y. q9 {5 S E9 G( G# ?' h"Tell them you're too stupid to own a computer."
7 z0 n2 G2 P3 \3 F
9 e, Z8 u$ S7 l9 ?就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
