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: n7 {! P& s& V' G7 C; l: w( C/ m. D"Ridge Hall computer assistant; may I help you?" % C) K3 e8 M* q- s4 k: `
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"Yes, well, I'm having trouble with WordPerfect."
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¬Oªº¡A§Ú¦³WordPerfectªº°ÝÃD¡C - e( I6 i3 ?' V& W- f
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"What sort of trouble?"
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"Well, I was just typing along, and all of a sudden the words wentaway." 6 z* @& h* T: L9 y: @
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& L$ r: [5 G& k* Q( x6 j" }"Went away?"³£¤£¨£¤F¡C
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; H% g; L j5 R"They disappeared." + _# s) w& e! F U
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"Hmm. So what does your screen look like now?"
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¶â¡A²{¦b§Aªº¿Ã¹õ¬Ý¨ì¤°»òªF¦è¡H
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"Nothing." * P' z! i# L+ ?" ]
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"Nothing?" + q6 c5 N* O' E% g8 Z/ z
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¨S¦³¥ô¦óªF¦è¡H
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- h; i- e. ]/ S+ n4 {) q* G"It's blank; it won't accept anything when I type."
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$ A* S( i' w, A1 ~4 T"Are you still in WordPerfect, or did you get out?" " x9 A# j7 R( v$ ~
. G% n' r7 F2 K( I3 \±z¬O§_ÁÙ¦b¾Þ§@WordPerfect¡AÁÙ¬O¥H¸gÂ÷¶}¤F¡C
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"How do I tell?" 0 N" ^! r0 B9 X8 W7 V
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8 @2 \) j; R- j" u( L"Can you see the C: prompt on the screen?"
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§A¥i¥H¦b¿Ã¹õ¤W¬Ý¨ì C: ªº´£¥Ü²Å¸¹¶Ü¡H
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"What's a sea-prompt?"
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% `. x5 Y- Z/ D; E' f¤°»ò¬O "®üªº´£¥Ü²Å¸¹" ("sea"=®ü¡A©M "C"¦Pµ) $ a0 K' z6 Z2 S/ M! G
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"Never mind. Can you move the cursor around on the screen?"
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"There isn't any cursor; I told you, it won't accept anything Itype."
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. n6 f5 s! S- p( O) E"Does your monitor have a power indicator?"
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"What's a monitor?" 8 k2 w5 H, I7 {# }# w7 p
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"It's the thing with the screen on it that looks like a TV. 2 }! S/ Y- k4 a2 Q& }
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Does ithave a little light that tells you when it's on?"
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´N¬O¨ºÓ¬Ý°_¹³¹qµøªº¿Ã¹õ¡A . E7 j, ?& z0 R$ [0 H G. B
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- }1 M: A6 Z, P9 u9 t$ ~I don't know."
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§Ú¤£À´C¡C
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" J$ t1 a1 @9 ~9 e"Well, then look on the back of the monitor and find where
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0 B; r' M4 w2 L, G4 G$ z: u7 cthe powercord goes into it. Can you see that?"
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¨º»ò¡A§A¯à¤£¯à¬Ý±o¨ìÅã¥Ü¾¹«á±¦³¤@±ø¹q·½½u±µ¦b¤W±¡H
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"....Yes, I think so."
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." : p m ~: |( G3 E |* d- w0 W
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/ x1 c' {1 H! s! i- j"....Yes, it is." T2 R$ u) h8 U9 A8 W. T
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) l& T! _5 n; T1 s, S3 p$ t8 H"When you were behind the monitor, did you notice that there were 3 [- W9 C+ B* j4 ~% d
4 L% m! _3 T, y& J- d7 Ntwo cables plugged into the back of it, not just one?"
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§A¨ìÅã¥Ü¾¹«á±¬Ý¬Ý¡A¦³¨S¦³ª`·N¨ì¦³¨â±ø¹q½u´¡¦b«á±¡A¤£¬O¥u¦³¤@±ø®@¡H d/ J3 I6 p4 O7 m; G( }
& n6 o: A# r+ K$ _6 a"No." 5 E) W+ {3 C0 X* I
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1 |5 x' @3 E9 D"Well, there are. I need you to look back there again and find
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theother cable."
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´N¬O¤F¡A§Ún§A¦A¨ìÅã¥Ü¾¹«á±¥h§ä¥t¤@±ø¹q½u¡C
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"....Okay, here it is."
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OK¡A§ä¨ì¤F¡C
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"Follow it for me, and tell me if it's plugged securely into + ]2 s" {# ]: q" D/ d& n) v& f
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theback of your computer." 4 {& f0 r3 _# E/ n, D- E: |
6 v# [1 X! v! v$ U3 e¦A´À§Ú§ä¤U¥h¡A§i¶D§Ú¥¦¦³¨S¦³½T¹ê´¡¦n¦b¹q¸£«á±¡C 6 ]# W; q: _& y7 y" ~
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"I can't reach." % r) f; A7 r+ I
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"Uh huh. Well, can you see if it is?"
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- x$ x( w. s% k, b) q9 c7 X"No."
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" [' x8 P% b0 m0 [3 x# c"Even if you maybe put your knee on something and lean way over?" , w6 N0 z0 b* ~% H
1 Z& a9 M! n1 F7 c, Q4 N¨º»ò®³ÓªF¦è¹Ô°ª¡Aª¦¹L¥h¬Ý¤@¤U¡H
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." + q" \$ H( E0 Y3 m
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- l b R0 j7 c8 g4 ^( l7 v"Dark?" 7 F- @$ C j6 ?) I7 N0 L% ~- E; ^
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: N8 X! h: e |+ N* u2 x3 q; z"Yes - the office light is off, and the only light I have is 9 C E! X+ q U4 C2 J
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comingfrom the window." ; D1 [5 i9 c6 W" I6 H, [! q% t
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¬Oªº¡A¿ë¤½«Çªº¿O¥ú¥þ³£¤£«G¡A°ß¤@ªº¥ú½u¬O¨Ó¦Ûµ¡¤á¥~±¡C
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"Well, turn on the office light then." - R3 X5 e& c* i; i" j
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1 Q) e* A% Z; [2 {/ x( F/ s"I can't."
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"No? Why not?" . F* T$ u5 Q% H3 n( |9 `
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"Because there's a power outage."
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8 }% g j2 p0 A, I# F8 \"A power...... A power outage? Aha! Okay, we've got it licked now.
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$ O2 U% f! U3 V0 d, X& F, gDo you still have the boxes and manuals and packing stuff
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yourcomputer came in?" * e- g6 L& u+ v0 J
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°±...°±¹q¡H&#@!(& ¡A³á!OK¡A²{¦b¶}©l¥´¥]¡A % w, [3 f/ h( p2 \7 i
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¹q¸£¤½¥qû¤u°e¹q¸£¨Ó®Éªº¥]¸Ë½c©M¨Ï¥Î¤â¥U³£ÁÙ¦b¶Ü¡H 8 x' e* n" g) G* L( B8 v B. i
2 H5 U! b, R! M" b6 |, [4 O! F Z; j"Well, yes, I keep them in the closet." " {7 j3 Q) n i4 I5 Y i
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"Good! Go get them, and unplug your system and pack it up justlike
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+ ~; c) w- X7 x4 q- Jit was when you got it. Then take it back to the store youbought it from."
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«Ü¦n!¥h§â¥¦Ì®³¥X¨Ó¡AµM«á§â¹q¸£·h¤U¨Ó¥]¸Ë¦n¡A 5 q" s7 H3 H7 E$ n: O' {- B$ ~1 s6 d8 @
7 M: M" `7 q& B3 ~+ } ?´N¹³è°e¨Óªº®ÉÔ¤@¼Ë¡CµM«á¬Ý§A¦b¨ºùضRªº¡A§â¥¦°e¦^¥h¡C
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"Really? Is it that bad?"
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"Yes, I'm afraid it is." # l6 I( z0 m ]5 w, J! P1 M7 V- x: u& j
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"Well, all right then, I suppose. What do I tell them?" ! p# C3 q9 t; n" @& k3 Q
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"Tell them you're too stupid to own a computer." A0 s3 @7 Y& C/ E
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