Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 4 X; y0 j7 ]/ H% j3 |
/ w n2 Z) k& m* i; ]" @
"Ridge Hall computer assistant; may I help you?" & ]* H8 P- L. q {% T0 J
+ L% }" A7 Y: {+ m% }. G; E
Ridge Hall 電腦公司你好!我可以為您服務嗎? / N# T5 t% K: l6 ?# R& B B
6 r! Z# I' j; O& g3 Q"Yes, well, I'm having trouble with WordPerfect."
' f4 X! h! x9 V
4 O& J# T! W% b+ c& Q# y是的，我有WordPerfect的問題。 / J" B; ?( m$ W6 l1 {
0 {( Q, R) u" R$ T, Y7 F"What sort of trouble?"
' G- B( `7 E/ c% ] {, u& T7 v( S- j' s4 l4 h+ u, q
您有什麼問題呢 ? 4 l2 k+ Z7 G& K" Q2 x* [( @/ q; n
( C" T7 x) Q' W- r0 V3 S! h"Well, I was just typing along, and all of a sudden the words wentaway." $ S6 v! `8 W; \( S* V
, ^( w- X! [3 j, I ]8 {
我剛剛自已在打字的時候，突然間所有的字都不見了。
4 p$ a4 H3 M8 D3 }* V4 ~& h, |8 k4 Y' W( y1 _( K
"Went away?"都不見了。
) D e5 v5 U- Q$ _! J% j2 R4 P8 r4 ]2 [9 \3 q0 r. R
"They disappeared."
, Q- [7 ^& j# d4 J: C/ W4 z4 X* ?9 I1 n& q/ W
它們都不見了。
5 I7 Y: n$ o4 o: h v
! n6 A. ? i% r ]+ ^3 L6 S! w, U& y"Hmm. So what does your screen look like now?" / y+ s* d6 s+ F" @4 ~0 Y! P* e7 j( y# h
5 s9 @! d1 J5 E+ G! ]: _+ k嗯，現在你的螢幕看到什麼東西？ 2 R' `, g8 x, I
+ g0 T/ l: T- T; f6 }4 @"Nothing."
+ l% `: U8 j' R5 t# B! N
D6 O3 R, ~% k沒有任何東西。
5 T; s+ G7 c7 h: t5 e( d: H3 j2 p, \- ]# [6 m% A
"Nothing?"
m, f7 _( R( c# P( x( U. `4 I) U5 C3 j
沒有任何東西？
5 o8 a; }4 j) U k9 E5 K
( b( i! j& A) t% a0 g2 g7 t"It's blank; it won't accept anything when I type."
; {& v p8 J$ @9 ?3 Q5 T) Y+ T( Z# n' B4 c4 l; t9 g
螢幕是全黑的，我打的字它都沒反應。
) b! n# W3 m3 h2 J( L" l: z; C; m* N( {( x, {+ C ^
"Are you still in WordPerfect, or did you get out?" ' s, Z9 M6 L6 j9 o' J
+ \5 f1 ] V' i) g7 Z4 l* P$ o您是否還在操作WordPerfect，還是以經離開了。
! b- ^( i1 ~: y: a3 j, k
0 v' |4 p/ w# `# z [8 T |7 ]"How do I tell?" ; }' t4 P) b% k' _1 C- z
! @2 s! j1 z( N
我要怎麼說明呢？
0 s; T6 a; |0 _ m$ x& J! H; c& a: W
"Can you see the C: prompt on the screen?"
# W; l. ]$ _4 ]& p8 n1 e- n6 A1 M4 _ t
你可以在螢幕上看到 C: 的提示符號嗎？ 4 g& C/ ^3 ^2 q
- Z1 d8 N+ d; c"What's a sea-prompt?" " C, e/ i% n* v: P0 W1 O G
% K- C* n- I4 f* z4 k+ M6 ^
什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
* _; `( N) o( S! I
$ N* F; X: g9 J' o"Never mind. Can you move the cursor around on the screen?" % m% H7 y2 t% w6 [+ H+ U E$ g- A0 Y+ b
/ V8 K. H: ?. X; Z, B2 x' _
不管它了，你可以看到游標在螢幕上嗎？ 7 R- J( F# H& u' [0 \" |
% R" B/ h& U5 E9 P
"There isn't any cursor; I told you, it won't accept anything Itype." ; A2 Y$ O) F/ @# g# z
" Q) Y" }+ s1 X; u5 q) }
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
/ [* l$ ]; j3 ?$ c9 z) l3 F+ V/ O0 g# n6 v K& j8 L
"Does your monitor have a power indicator?"
% _) s- o4 k0 T# G+ a0 i! T4 j) t4 z$ ~1 H2 @4 x
顯示器上的電源指示燈有沒有亮？ 0 o6 I9 s- ], M
' a- ~& a: G2 @$ s/ T# Z
"What's a monitor?" * z/ o6 K+ z* m6 r7 x& c( F
1 J' \" N% o$ p# m+ @. O* P
什麼是顯示器？
/ L, @" u* m! x2 D8 l S' o3 G6 i2 _! |: n
"It's the thing with the screen on it that looks like a TV. ; z% P. e+ b, U; R: k. [! O$ H
2 Y( @4 [! N# V1 k9 d6 e1 bDoes ithave a little light that tells you when it's on?" # z8 z4 ~* j4 H
2 A9 B' w. c5 w' D就是那個看起像電視的螢幕， & ]1 L, Z7 R5 X0 I2 p2 }9 M/ q! ?; ]
6 E" l% g0 Y4 u6 o7 Q4 B' U
有沒有一個小光點告訴你它是開著的？ 3 a/ J* G$ w# P4 t
f" B; u0 V& V+ O( `
I don't know." 6 [4 o7 j7 P" B- j S7 b
. ]* }6 M" y1 r, o ?. n
我不懂耶。
* v: F$ p- Q5 j, p. M5 G# e8 v* E2 p6 j* o8 [) u
"Well, then look on the back of the monitor and find where # N6 W$ }7 U0 O$ |$ o/ n% g8 ^/ |( R
3 e. p- ~4 T% B/ R
the powercord goes into it. Can you see that?"
9 v$ N6 B" M+ X6 R0 Z# R2 ^7 M) W5 p1 c0 t0 ~3 h4 U- X# J
那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 5 P2 \2 Z q1 P% B
% _, U/ T' V4 V6 y"....Yes, I think so."
, y7 L$ Y4 K& `3 a) g! t; Z9 Q' T! n- Q4 w' _2 U- {6 X
是，我想我看到了。
& h4 F4 _7 K) l4 C3 o- j
6 [1 s I' a3 g$ v7 I"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." # X& B" s: Y ?: {
# l# M( N9 O2 ]! a3 ^8 j
太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 7 x+ R0 {! u+ ]$ E5 c& g6 ]% o7 m& }' X
: H: }' F) ]5 E4 c i# c- W4 k3 r"....Yes, it is."
' W7 p, _) y+ F. n: G" H
2 [ w* i* J' U, h# y; S# B+ R/ N有啊!
( A, y" u4 t5 p( e9 {/ Q |6 X8 J. X( E
"When you were behind the monitor, did you notice that there were ~+ h9 C& y" p) A# @* Z2 ~; W
0 ^# j8 Y( I% Y, C6 p. i* gtwo cables plugged into the back of it, not just one?"
! l) M+ m$ y; g6 T+ b/ G' Q) l9 O
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ / ^ H6 p8 {' X! }" ~( a' J
: C9 S6 V" e5 C' I
"No." s6 H6 L1 \2 r; ]! z9 e! \
+ I; e* Z& a6 i# f3 O# N Z
沒有。
! J1 X+ v. H" X: g1 s* m" L
# w, ?0 K5 a1 Y' S4 O"Well, there are. I need you to look back there again and find
7 f" t1 \0 t3 \: Q/ |; p% g, u/ T
2 w I, |, R! _2 Z3 X, k* Ttheother cable."
) ~, W0 D' v! e/ r& r4 Z
4 T5 }8 [+ T; C( T. K% i就是了，我要你再到顯示器後面去找另一條電線。 4 y# G+ C, v: z1 d
# h* ~1 W- l9 N4 ]1 O! W4 W
"....Okay, here it is." 5 ~ g5 a3 t+ h. ]. n. a# m5 k
* R x8 |/ a% U
OK，找到了。
+ i- i/ F2 K# T: c% x, r( f: X8 L
"Follow it for me, and tell me if it's plugged securely into
) v1 Z# c5 C" p2 @6 D& S2 u$ ?- d, ]
theback of your computer."
7 U$ g; T& \! F+ j4 P1 r0 y& \# s! ]4 V, ]) @8 O( i
再替我找下去，告訴我它有沒有確實插好在電腦後面。 0 [! h# f9 q1 b+ h# a$ _( P" @
# I: ~' n" B, l d" P! l- T, c
"I can't reach."
( Y0 v8 V/ N/ M& n" H( r5 h* M5 c9 T! x
我搆不到。 1 _0 X' Y( _/ J
' ~. X9 ]( {6 q
"Uh huh. Well, can you see if it is?" - B6 B+ Y( j1 N7 N" o
! q# t5 ^& M3 @: L$ p
嗯，那麼，你看得到嗎？ . o2 ]" f& d& m$ y- [. Z
/ s+ K/ m4 |9 C! W F: k9 F"No."
5 ]) r; B9 v/ ?: f8 j$ V, w
7 V8 c/ p9 v& p- u; d看不到。 # v: R. s+ ?0 {( n" ~3 v; R
7 Z$ A6 a3 f6 \0 s"Even if you maybe put your knee on something and lean way over?"
9 A1 [) ?- D3 a, p7 T2 M* x
& y' w& b& E1 A* n$ l那麼拿個東西墊高，爬過去看一下？
' Y6 \; l; L( u
$ b4 C; }! R! T8 ~! b ~6 y* A"Oh, it's not because I don't have the right angle - it's becauseit's dark."
! ]; i- M; h, o8 K* y+ c; p, p6 ?+ O) d0 U$ s a/ j2 h
喔，不是角度不好看不到，而是太暗了。
6 K7 R: D0 G0 p" d
! z' a: r5 }, d3 S4 Z"Dark?" 8 x, H" ?# i6 [- l7 u( @/ Y& j
- N6 w7 K( g5 k! H, O太暗？
6 l/ p l7 U5 T6 i5 D6 j
* j0 l) }: {, B( e: A"Yes - the office light is off, and the only light I have is 5 ]2 B4 s0 S% R X
R) r4 n7 T% T: s9 Icomingfrom the window." & ~, g! h4 Y2 u# D2 l+ G3 p
* L8 j4 y. g2 \: R! W, I/ u8 W是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 3 g! v9 a* @# {' I8 J0 b
* r% @' f9 V% f, p: ]8 n3 \"Well, turn on the office light then." ! h, `' F# a5 c4 \- W# x1 v8 X ~
% @! @7 V, i+ ?- r那麼把辨公室的電燈都打開啊。
0 r4 u" ?$ W. m; T+ f; z' F5 I9 ]* Q- R
"I can't." 0 x" y! v- c$ o7 A5 L) ~
! |( U- p8 X3 t: [, n
沒辦法。
" }: R- ^' H0 d$ M2 N& r7 P& Y
- r( c* h: C- l"No? Why not?" : I- C& q" @3 }9 M
% e+ X0 e( \. V沒辨法？為什麼？ 3 Z$ [; D9 P( p, w# P: X1 a9 Q: B
" y; q b0 A! P, X$ Q$ n! M
"Because there's a power outage."
' Z. K/ `' A. p5 Y
6 u& h9 P |6 Y; V* N" l5 h9 K因為停電啊! - r$ } R0 M! e$ k, b5 w, P8 q" @
6 r6 l. h' @6 m/ o"A power...... A power outage? Aha! Okay, we've got it licked now. $ E. A) L' @0 y" b
. S' {- X2 x. S
Do you still have the boxes and manuals and packing stuff
9 @) x1 S: Z; v: N* q6 C2 e+ e [" A. X# _6 q; ~
yourcomputer came in?"
?) X; r8 h( X
$ j0 w$ I+ v# ^) S停...停電？&#@!(& ，喔!OK，現在開始打包，
: `+ }% A1 k9 b9 o
! t1 O' q3 u! J/ D3 D; ^" e電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ " X t [' h3 w. m0 F3 Y
3 z- _* x! R! E& C
"Well, yes, I keep them in the closet."
! P+ _4 @) |- ?: Y8 R- h- Z1 _" o
7 y0 E3 `' I. \嗯，是的，我已把它們收在櫃子裏。
4 a5 X( d7 w/ e# H, ~* N% z0 _( b. Q
"Good! Go get them, and unplug your system and pack it up justlike w6 x2 G' W8 [5 I
' m, X- s0 K" e+ Ait was when you got it. Then take it back to the store youbought it from."
. Q3 Q0 B8 v5 u' N) F4 h) k6 a! O
' O- _$ R# d8 a1 t8 j& r& V9 ]' ^很好!去把它們拿出來，然後把電腦搬下來包裝好，
1 `4 u0 T: C Y! } W2 w$ s; I! @! ?$ K. o
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 0 @' m: W& n+ L! H
- ?% ]% R+ f- e' ?: s$ p( H' s1 I+ q"Really? Is it that bad?"
3 B' O2 ? F1 b2 R
4 M" U- c5 {7 K- f% b8 j真的嗎？是它壞掉了嗎？ 3 l, A1 P) w9 g
* }4 L8 A, W" p"Yes, I'm afraid it is."
/ f5 c* M8 x/ J5 U9 Z
9 u7 m+ ^4 i5 ?5 Y2 L是的，恐怕是這樣了的。 ! e' Q# j. R( h9 \7 S7 k5 V5 Y. p
% u) C# Y: T+ Z$ ~ q
"Well, all right then, I suppose. What do I tell them?" ! V/ X" ^! q5 G2 ~" ?# l& [# Y% R
+ p6 ~- c% h. M! I9 I% [) i喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 2 h' z. z* _$ h7 \, q1 e
1 I- _5 f/ r9 F4 U5 s% d& v N7 K"Tell them you're too stupid to own a computer." ' s P" Z, b/ g) G
7 I3 J: ^8 l6 a就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
