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* H4 i7 W7 e4 j1 M"Ridge Hall computer assistant; may I help you?"
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% B( k7 \. G+ g& l) L9 _Ridge Hall ¹q¸£¤½¥q§A¦n!§Ú¥i¥H¬°±zªA°È¶Ü? ) r7 o+ s8 U8 J7 n$ g [1 n
! N) p- i* y3 g" f8 X"Yes, well, I'm having trouble with WordPerfect." & G6 |' b/ C$ G4 D0 F, p
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"What sort of trouble?"
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3 ^& f8 m* M) ^1 C2 i"Well, I was just typing along, and all of a sudden the words wentaway." ) L* T5 \1 b$ U* X8 O
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"Went away?"³£¤£¨£¤F¡C * C& S% ?6 U2 G- j
' N8 a: [! k* V0 x5 l"They disappeared."
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"Hmm. So what does your screen look like now?" % H6 b' {& v) f5 Z$ U
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"Nothing." 9 y" ]! Q. E$ j. w- R) Y8 \
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"Nothing?" 7 h8 q) q4 {% n: Y
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1 E5 e5 r2 W n0 A7 J"It's blank; it won't accept anything when I type."
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¿Ã¹õ¬O¥þ¶Âªº¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C
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"Are you still in WordPerfect, or did you get out?" $ I- e/ `8 _- V0 Q9 Y
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±z¬O§_ÁÙ¦b¾Þ§@WordPerfect¡AÁÙ¬O¥H¸gÂ÷¶}¤F¡C ; u5 S5 e7 C5 h& J7 k5 z5 N
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"How do I tell?"
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"Can you see the C: prompt on the screen?" ( [7 r; j3 d: `2 S5 g; C
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"What's a sea-prompt?"
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¤°»ò¬O "®üªº´£¥Ü²Å¸¹" ("sea"=®ü¡A©M "C"¦Pµ) % s: y: G t. I8 ^/ [
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"Never mind. Can you move the cursor around on the screen?" + T. R0 z3 I( J6 E! W. o
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¤£ºÞ¥¦¤F¡A§A¥i¥H¬Ý¨ì´å¼Ð¦b¿Ã¹õ¤W¶Ü¡H
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"There isn't any cursor; I told you, it won't accept anything Itype."
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"Does your monitor have a power indicator?"
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# j' G* X) S6 F9 J8 m"What's a monitor?" , L. d7 @( F8 _9 ]
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1 r) I" Y. f/ a"It's the thing with the screen on it that looks like a TV.
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+ k2 R) x0 R& Q9 [# qDoes ithave a little light that tells you when it's on?"
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$ o/ \6 ^ H9 Q- Y/ G' c/ fI don't know."
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1 g* F% `- q) v( K# {6 ?/ I"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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"....Yes, I think so." # b0 [" E' M n3 C$ S: H4 j
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7 x t3 X) ]! R$ i8 d4 q2 P3 i"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ( C' A( a# V& I" G
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"....Yes, it is." ; M: Q+ x: H6 L7 I) S `
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"When you were behind the monitor, did you notice that there were 2 h) }! `" t1 k8 D F: C7 |
$ s, r, G: E1 l" b+ ]' B: Gtwo cables plugged into the back of it, not just one?" 0 ?* c5 L) e! H' y( {
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§A¨ìÅã¥Ü¾¹«á±¬Ý¬Ý¡A¦³¨S¦³ª`·N¨ì¦³¨â±ø¹q½u´¡¦b«á±¡A¤£¬O¥u¦³¤@±ø®@¡H
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! }; d, C- U Z# W" t5 Y"No." 5 M! W' P6 u t& ]' B
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. B& v, w9 G" H9 d) V7 \5 E"Well, there are. I need you to look back there again and find
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theother cable."
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3 A1 u; M: W8 y& Q"....Okay, here it is." . P5 e( ?3 G+ T. m: D' g2 q
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"Follow it for me, and tell me if it's plugged securely into
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2 f% I! A3 v3 d e c; w2 Btheback of your computer."
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"I can't reach." 5 [2 I' {. \# s* e" s* W1 c7 z
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9 g! @2 Y+ y3 a7 R) s* R& L"Uh huh. Well, can you see if it is?"
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¶â¡A¨º»ò¡A§A¬Ý±o¨ì¶Ü¡H
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* t) D( P p# S/ {$ x/ ]6 {"No."
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! Z! m5 n. t7 c"Even if you maybe put your knee on something and lean way over?"
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¨º»ò®³ÓªF¦è¹Ô°ª¡Aª¦¹L¥h¬Ý¤@¤U¡H - }0 ~5 c+ N" v0 z5 e8 O
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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"Dark?" ' c1 g% Q( y0 H6 S3 q2 e
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"Yes - the office light is off, and the only light I have is
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$ f- ], r& A+ d0 \9 Kcomingfrom the window." 5 g" f3 g3 j! C( |8 D H) C; I0 {
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"Well, turn on the office light then." 2 P& G+ v7 H1 y
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' B) i* X/ |( Z/ Q"I can't."
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"No? Why not?" ) v& b4 G+ n1 L* @; d
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5 U1 h- j$ I; V$ W"Because there's a power outage." ( T4 Z3 l# L. H* I, y# }' ~, L0 R
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* G0 c5 ], U, z& P"A power...... A power outage? Aha! Okay, we've got it licked now. ( ?" ~ E) e/ I+ w
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?"
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" } V1 H' o* i# l0 T"Well, yes, I keep them in the closet."
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9 i! P: h; ^/ M* [' q"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." ) K: G! s+ D6 z* [
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«Ü¦n!¥h§â¥¦Ì®³¥X¨Ó¡AµM«á§â¹q¸£·h¤U¨Ó¥]¸Ë¦n¡A " |3 m9 e5 k, D2 g% V# O
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´N¹³è°e¨Óªº®ÉÔ¤@¼Ë¡CµM«á¬Ý§A¦b¨ºùضRªº¡A§â¥¦°e¦^¥h¡C
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% P) I% Y0 R! z; N' R9 {"Really? Is it that bad?"
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4 P) s. I% \" H# r$ O"Yes, I'm afraid it is."
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) z3 B9 n* d* f1 R' U"Well, all right then, I suppose. What do I tell them?" 8 K6 @" i: N) t, t; E$ h9 y
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2 W, M" q( h0 Y"Tell them you're too stupid to own a computer." ' T" u b9 \; i7 j+ H2 ~
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