Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ; V& N, i9 ]( [' s4 _) \; E% d
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"Ridge Hall computer assistant; may I help you?" ! h c! g6 Q* |* Y% |# S* e
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Ridge Hall 電腦公司你好!我可以為您服務嗎? Y0 u; J& K! R8 y6 q w% g+ y
$ b5 g6 B3 T" X"Yes, well, I'm having trouble with WordPerfect." 2 m; m+ j/ W3 S
( ~. W3 w I! ~: @! W! ~是的，我有WordPerfect的問題。
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% {+ l7 @1 W0 P1 i$ |$ [/ a"What sort of trouble?" # v* ]$ Q+ }: R) Y7 u
- A( v% u! O* w. f您有什麼問題呢 ? , W0 c4 e) p& A2 @! G3 T4 p1 d$ v
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"Well, I was just typing along, and all of a sudden the words wentaway." " M/ ?, i2 T Q4 ~5 }
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我剛剛自已在打字的時候，突然間所有的字都不見了。 ! y) o( H; Y( H4 L4 D
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"Went away?"都不見了。 - W. }8 C4 G8 x: |
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"They disappeared."
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g5 d2 w5 ^7 H它們都不見了。
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"Hmm. So what does your screen look like now?" 6 u' b6 C$ s; d. ?+ j
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嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。
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8 L6 Q! q2 g* B4 [1 ]5 u4 Q! D"Nothing?" : s% C+ c" V/ C1 T4 b) b1 J2 w
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沒有任何東西？ 7 k- Z- e: D6 j
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"It's blank; it won't accept anything when I type." : z- N9 ? b, @- C$ A% [3 f
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螢幕是全黑的，我打的字它都沒反應。 * e& F! M5 e% t) @
1 D+ J4 p+ Z8 c1 A6 p- t( R"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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我要怎麼說明呢？ / N/ o7 B* |( D. V) \
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"Can you see the C: prompt on the screen?" 7 y) T+ R& K! [
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你可以在螢幕上看到 C: 的提示符號嗎？ 3 Q7 X3 ^4 b2 a C, v5 P9 c
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"What's a sea-prompt?" 5 ^# G6 A& }; v7 L, p, k
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" + A1 Q" F' L0 r' A6 ~* b3 ~0 z
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不管它了，你可以看到游標在螢幕上嗎？ ) E! `8 ]* F4 |0 {' j
! @5 m- c. }6 C6 ?; b+ W" N"There isn't any cursor; I told you, it won't accept anything Itype." * f3 s1 n; k3 Y! X% K) o3 V4 k5 K
( E6 T7 D+ u7 T& ] ]. Q螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 7 w4 \. j. |& j J4 X! Z
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"Does your monitor have a power indicator?" 2 L- C! c" t& H* l/ Z% g; e
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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2 c! B. N6 z8 _7 i* O9 C' X% u什麼是顯示器？ $ i( j% K4 o, ^4 l+ ]! @
7 c, v: f9 T: {8 ?* w( \"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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- |) s6 b* P; c4 U2 w# b7 {7 |就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ & t8 |5 e( F _2 P( s! E
- }! c& c, H; v' jI don't know." 9 e4 ^' L( |! y9 D& H: ^, F N: U1 m
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我不懂耶。 + i# p# E3 }6 u
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"Well, then look on the back of the monitor and find where
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* D# e3 o$ K$ H/ s3 m5 `the powercord goes into it. Can you see that?" ) E1 ]) N/ [9 E+ a
" f2 P. M1 H$ K0 L; G那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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* |2 i0 P/ M8 C+ k是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 0 z7 h& f2 i4 w2 Q$ N* A# I
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 7 b, ~' d$ _6 A/ N! U4 }/ y
. Q5 m# i# G9 z" C5 u9 O"....Yes, it is."
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有啊!
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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2 r( N6 G8 p, Z, o- K* q( s1 x# p你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 5 J# v! E' \* l
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"No." : \: \, o- Q: k) U) `
, ~! J1 U! h* V沒有。 - o# y$ p: N7 Q' s8 W5 S% Q& u/ j
% r8 p; _: _- i- B; g"Well, there are. I need you to look back there again and find
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theother cable." 3 \# }- i/ s" F
, j8 t) @+ Z$ g3 b- ?, f7 m就是了，我要你再到顯示器後面去找另一條電線。 2 \- D3 G4 C6 D" t% U
4 T6 W" q+ j" b9 d"....Okay, here it is." # R( u7 |4 D" j+ F# d+ t3 F# u
$ \* w+ U+ ~2 L* v" fOK，找到了。
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" N' r, u# x# y G# ^/ H& q' m"Follow it for me, and tell me if it's plugged securely into + W; A4 s+ l- [& l9 ]
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 ! ~! C$ _$ ~2 i' w7 l
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"I can't reach."
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我搆不到。 c# _, F3 T1 w, X
( c2 y8 e M( V$ P4 l"Uh huh. Well, can you see if it is?" " J. I) H9 h" @2 k; F, I
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嗯，那麼，你看得到嗎？
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"No." 2 A- d5 ]$ K" R7 G9 N' r
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2 l& H, S, ^; W% Z* }, H k"Even if you maybe put your knee on something and lean way over?" & Y+ X; U0 p# \) G( n
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." 0 a. `7 Q- m5 W g5 Y# y
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喔，不是角度不好看不到，而是太暗了。 9 j7 Q0 w7 Q6 N% E- i9 C, M
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"Dark?"
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太暗？
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"Yes - the office light is off, and the only light I have is
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- _6 C& Z( i- {# B: b% U2 I3 Fcomingfrom the window." " w6 x) `# m: S/ r- q
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." ( H1 g, x% {1 H
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那麼把辨公室的電燈都打開啊。 / ?5 a6 `$ H( s& [- U
( r# v7 Y* g8 q"I can't."
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沒辦法。 % |) n3 U/ ]" `, n. s- V
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"No? Why not?"
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$ h; z9 l7 D2 l沒辨法？為什麼？ 1 K/ S) K6 I0 P1 m7 j
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"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. / h3 T# M; u4 X" o& U
) d& t- W: m/ @8 t& O' s. VDo you still have the boxes and manuals and packing stuff
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yourcomputer came in?" 0 J$ X% Y J8 C: \9 r
3 H: J" f2 A0 h' Q, u停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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3 v; p2 F' P+ n3 }"Well, yes, I keep them in the closet." 9 V u4 I! B4 G' Y
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嗯，是的，我已把它們收在櫃子裏。 2 W) M7 \ x+ X: s% X
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"Good! Go get them, and unplug your system and pack it up justlike 3 b9 N5 K" V! u. v3 X, O$ h
8 U+ M5 ]- y; S1 l& w5 M! eit was when you got it. Then take it back to the store youbought it from." " W) `, u8 u# a; s0 O' C/ b
" w% r9 U# r/ J2 @6 `/ `+ T% r很好!去把它們拿出來，然後把電腦搬下來包裝好， + J5 M" z# e! L% J
$ D0 L, r1 T' ^' r. Z8 _就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ) L2 Q% ^2 i4 G9 l# N0 y
* N" i5 k+ P$ e" {4 r0 Y"Really? Is it that bad?"
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% D/ V! f t, Z$ |8 p真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." " x @+ k: m( P4 G2 {( x0 F+ T+ O
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是的，恐怕是這樣了的。 4 N/ N2 H! a9 d7 T% U
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"Well, all right then, I suppose. What do I tell them?" 6 p2 ^2 F% {5 g1 G5 w4 ]8 w2 E6 a
# D1 |' d# v) ~3 b喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ # L* D$ w! b# q8 L4 r$ H# [ V) v
3 K/ Y8 v: {2 A/ x"Tell them you're too stupid to own a computer." ; `5 w: {7 F' v' l7 {( X: o8 Y$ L
) f3 d: e+ D* o" X# e( _! L就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
