Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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4 H* H% s! _1 m6 _"Ridge Hall computer assistant; may I help you?"
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! o: [# i/ A8 `3 e. L, S# YRidge Hall 電腦公司你好!我可以為您服務嗎? + g/ e/ D! ^& ~. e5 \+ y$ Y
% K; w% ~1 t; w+ K8 T: q% @"Yes, well, I'm having trouble with WordPerfect." % |) k2 X5 y/ [5 N, G1 Z
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是的，我有WordPerfect的問題。
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"What sort of trouble?" . G$ ^) G+ C% S3 r3 O
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您有什麼問題呢 ? ; A8 ]: g& a0 ]& E' Q
- F! |' B! Y& ^9 p0 ~9 }- F"Well, I was just typing along, and all of a sudden the words wentaway." 2 G; {9 v4 b6 ~: D
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我剛剛自已在打字的時候，突然間所有的字都不見了。 ) D, F+ N5 V, f+ n3 p
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"Went away?"都不見了。 : ?+ o4 K* P c" `: e
4 p+ z+ Y, `5 ~- t4 `* P4 R" a"They disappeared."
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它們都不見了。
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9 Q4 `* o9 X; a& M* R3 H"Hmm. So what does your screen look like now?"
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6 K( Z( U8 Z; q4 I& V1 Z+ U! I( q$ W嗯，現在你的螢幕看到什麼東西？
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"Nothing." + j! M; H9 `& C; m' G
( j. ?# q7 ^7 {. v* m' i沒有任何東西。 & y: P( {- }1 y# W
7 O) J8 s ^- `, Y3 A4 C: n"Nothing?"
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沒有任何東西？ $ W: r% k4 y) K p! \
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" ! C$ e% a: g6 V+ S4 j8 Z5 }
0 `% X- Z1 G% S$ O/ ^3 o- j0 r您是否還在操作WordPerfect，還是以經離開了。 5 N5 i* ?5 l6 U: s
0 H7 w+ ~+ X' \+ ?6 O. p1 o! Q, w: \3 G"How do I tell?"
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9 s$ V$ e0 ]' n! {1 ?3 F7 B我要怎麼說明呢？ ( U4 u5 k o0 A: F6 ^, H4 V
5 f* Z5 }& Y% l k9 ["Can you see the C: prompt on the screen?" " x& X! g! q1 F8 J
( o9 ]9 z$ p/ p7 q2 F9 o; Z. }你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 3 D+ q$ A3 T% d* U
" M# k) M# f4 K6 D+ I J1 m7 o6 g"Never mind. Can you move the cursor around on the screen?" 7 V! ^* r G" o+ b% H
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不管它了，你可以看到游標在螢幕上嗎？
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' q5 t: b7 M( X0 b& i, q( o( ^$ q"There isn't any cursor; I told you, it won't accept anything Itype." # Q) i1 v/ M4 p; D+ l) K3 s
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 : C' X( ]+ @. [$ i q: Z/ w
+ f& R1 q$ Z6 @- X"Does your monitor have a power indicator?" - `) S* {/ R' O2 u
8 n+ r( ?! E/ D: Y, e顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" ( F7 {- l' a" |% P" r
( r u0 C) N6 X5 x什麼是顯示器？ 8 Z3 T) M! d t, a/ @
2 g4 L, y5 Q! ^. r% G, {"It's the thing with the screen on it that looks like a TV.
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( \# R+ _/ Z2 V. pDoes ithave a little light that tells you when it's on?" / n* b: y- \) S2 U- @
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就是那個看起像電視的螢幕，
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7 m% d) l9 a2 ]# g有沒有一個小光點告訴你它是開著的？ 8 d5 k3 Y; Z0 [8 s- p6 ?5 q
8 X/ G' v' J4 H8 g8 e0 h: JI don't know."
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?/ t$ ^% Y8 b; L; c' a/ D8 f8 M我不懂耶。 0 N4 x+ L1 j5 r% \& _
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"Well, then look on the back of the monitor and find where
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! Q7 H* s. h& G M; c# ?the powercord goes into it. Can you see that?"
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4 q v3 }$ }) H( X" U那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 4 E1 ]1 h+ p4 G2 p' x/ e
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"....Yes, I think so." 7 ? j9 s% m3 @3 C9 y/ P& L
2 |* A) G2 y& f1 S* p是，我想我看到了。 8 w2 N3 Q4 `) f4 k/ e
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ! U7 l6 v% Z/ ^3 V" P
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 8 m: s; P5 {* l5 @& v5 L1 n
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"....Yes, it is." 3 k5 N; h- Y1 v# B
: g3 k y# `4 F4 ^( u. o有啊! * M }/ q) B, Q* f
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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/ e- s: W+ c5 g0 W' |你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ + {; K5 M1 `/ _: g/ X& d
6 ~$ a% r" } y' U( l"No."
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沒有。
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"Well, there are. I need you to look back there again and find * Z( k5 l7 v @- p( {2 z
6 |; o% N( T* h7 |( ?6 s( ptheother cable."
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2 Z) q, h* {4 j% S$ |7 f就是了，我要你再到顯示器後面去找另一條電線。 0 W+ T7 [5 K1 J: u8 Y' [2 @
9 v' R2 {; O; h. c. E b"....Okay, here it is."
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/ g( d" g o' H6 V. mOK，找到了。 & |3 ^ p5 b F& i
- h$ }. ?. D% z"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." 9 ?2 C3 ?$ G! @$ v
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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我搆不到。
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"Uh huh. Well, can you see if it is?" / x( |4 ^2 t* g1 [! V! F" `& l
/ a; d% E1 M( S6 `3 g" [& j! |/ g9 ~2 ^嗯，那麼，你看得到嗎？
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"No." $ W: t# E' M5 W4 Q6 J; m% ~4 t
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看不到。
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4 [! T4 n% U0 D S5 |"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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# q' V5 Q# |4 u: U b- c8 O"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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; j8 h. N& J9 f j& G喔，不是角度不好看不到，而是太暗了。 . M& `! C. B8 J: g
" Z' x" y1 h( X& I"Dark?"
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太暗？
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' O8 q2 K i( d5 o, P$ X, v"Yes - the office light is off, and the only light I have is ) Y$ d7 [: S( ]& [: k0 R; Q6 k: M
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comingfrom the window." 0 _9 u! d: \* ^# J y1 R
& M8 t* e1 P/ A; K1 W是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." z/ E4 m" P2 B9 V& S. Y
- Y$ X- n2 H1 z& K5 P那麼把辨公室的電燈都打開啊。
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' Y+ g4 U- @* O0 A6 _4 V# s" ]"I can't."
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- j5 E m2 U% C: f% G' R+ k D沒辦法。
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6 C- ~# ~8 F& q4 g2 `"No? Why not?" ! d( \4 y$ } a$ s5 ^, p7 H9 j' q
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沒辨法？為什麼？ 5 E9 n4 G7 O5 z* ^+ m
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"Because there's a power outage." F% G, o% Q6 {( i) B) X
& J) Q. x, v! g. f. Z2 X. c! Q因為停電啊! / ?- j$ {; w1 @* I9 F; x( V* C
3 b$ U( x, c; r# n5 A( x0 s"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包， / ]1 g. b, j# |/ E& [: o/ v
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ . _* D! g+ @4 V+ K
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"Well, yes, I keep them in the closet."
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) t9 s) {1 V) @# c1 k嗯，是的，我已把它們收在櫃子裏。 ' k2 O. W7 B8 E6 l- y b
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"Good! Go get them, and unplug your system and pack it up justlike 8 m. h u' W+ r: j
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it was when you got it. Then take it back to the store youbought it from." 2 U+ k8 W5 b2 W4 M# R
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很好!去把它們拿出來，然後把電腦搬下來包裝好， , G' ]6 }$ X8 N, o
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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& ^. B; E. Q7 v# u1 K: E% H7 I7 I"Really? Is it that bad?" 6 P# U* \3 i* M8 ]; A; \
1 w3 P3 h; c: x+ d! F8 {真的嗎？是它壞掉了嗎？ # ]4 j- d2 b8 E3 A0 n9 ^7 |/ h
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 2 v; X. r. V; K4 D& O5 h! n
- M9 t7 N F* Q2 m% C5 J"Well, all right then, I suppose. What do I tell them?"
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) h5 E4 ]* D. ` s喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ $ G9 B) ?1 Z. j6 a* M/ y7 r
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"Tell them you're too stupid to own a computer." 8 U& w& z7 ~) `' w# Y/ b& p; q
- T' d# W$ [7 m, O% C& ?" [+ x' [就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
