Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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"Ridge Hall computer assistant; may I help you?" ; _: P' P& i& x
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Ridge Hall 電腦公司你好!我可以為您服務嗎? 8 q, f1 i& P, C: V' c
! W# R2 K$ }8 D! V"Yes, well, I'm having trouble with WordPerfect." ; k! Q% i; ?8 x- U s" l) ^* s. f* Q
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是的，我有WordPerfect的問題。
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1 q' s9 D) f4 t3 J* s" W"What sort of trouble?" 1 x! w7 ]' m5 E
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您有什麼問題呢 ? 6 }7 l# K9 y, r) V
$ z9 m9 u- b8 r"Well, I was just typing along, and all of a sudden the words wentaway."
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* @( F' ^0 V0 u- E& Q我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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3 \9 u% k* F# [- P' W"They disappeared."
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/ U2 V/ B9 I2 a% E它們都不見了。 8 H& e) n: O% r. u* i
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"Hmm. So what does your screen look like now?"
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' m0 s" y4 w6 S& t2 x$ v5 W嗯，現在你的螢幕看到什麼東西？ ; D. s# c+ q" l( @3 ~/ |/ }; _% z
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"Nothing."
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沒有任何東西。 1 R/ E% h6 {5 v _
* A7 B* C2 t# G P9 D"Nothing?" 4 l) Q: \ y, Y9 j+ c# |) a
2 _( Q# {2 f1 c# F4 \) C' u沒有任何東西？
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"It's blank; it won't accept anything when I type."
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0 k/ q: B2 z8 G4 X9 G7 c6 X螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" 6 Q1 p( {: G& C C* {
- e/ }+ g* D7 i您是否還在操作WordPerfect，還是以經離開了。 ' ]" Y- |( L2 o5 w/ M0 i. e
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"How do I tell?" ; H6 w" H1 R- s1 V# Q0 B0 m0 T
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我要怎麼說明呢？
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0 H4 C+ e2 K8 g3 S. _"Can you see the C: prompt on the screen?" 7 a" k. J% U% b a* @
+ u5 E0 u2 c5 _5 F6 O你可以在螢幕上看到 C: 的提示符號嗎？
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9 Z' Y2 `/ V% r( [" ?3 ]"What's a sea-prompt?"
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5 {+ t8 v4 T& y1 g1 [) i" E$ i什麼是 "海的提示符號" ("sea"=海，和 "C"同音) " r( C/ b, x" A: l3 o
8 Z4 i% c5 z% Z- @7 u- j5 ]- |"Never mind. Can you move the cursor around on the screen?" 2 N& \- c7 }. ?4 }' k1 t8 G
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不管它了，你可以看到游標在螢幕上嗎？ 0 [2 D: x4 D2 M; h" E
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ ) A* d7 T y4 U, z+ j
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"What's a monitor?" & a' K" T1 \- G+ _1 p( T
+ Q3 L& P2 f3 }什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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& T; J9 J2 N% H7 k8 O8 W1 Z1 FDoes ithave a little light that tells you when it's on?" , d8 S. U6 i+ G- M
6 T& }1 D$ a0 y( [ y$ R/ D就是那個看起像電視的螢幕，
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7 f/ ~. n0 ]9 a有沒有一個小光點告訴你它是開著的？
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* _ \! [9 j' EI don't know." ) d$ E* [$ W/ f/ n* N* i% N1 L
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我不懂耶。
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"Well, then look on the back of the monitor and find where
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: K3 s) O; d ?5 vthe powercord goes into it. Can you see that?"
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5 C7 Q7 G* E: a; ] n那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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6 d5 `- N, Q% D, {: N"....Yes, I think so."
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3 g9 [- q3 Z: f9 T! l是，我想我看到了。 % L1 J; \( Y! }9 Y6 {, t
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." $ ^' f" U: _! R. a, D
( M# v( q4 O' \( X* N: {6 h太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 2 p/ b1 l8 g/ @- Z; F/ w4 ?' d
4 G- H9 W j" g5 T6 f9 V"....Yes, it is."
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有啊!
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( P) O1 O% h+ K& d P" }$ j"When you were behind the monitor, did you notice that there were + D7 }+ {) w2 G& P
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ $ D7 D8 ^# k2 W, Q7 P9 N9 m
+ F# H5 R& @% _* k" y4 z' Z"No."
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4 d- z( T6 W& B" m沒有。 & X; M K; r( d3 g
, e4 ]' ^* Y R* \4 G3 e( X"Well, there are. I need you to look back there again and find
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theother cable." 2 ?: i I( ?3 P
$ m3 V( t# J; h就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is." ' A1 p: F/ E2 D. s! I- `: c# N R& A
/ n/ @0 d: W+ G, \5 M TOK，找到了。 7 l' q2 ]2 n" d2 M p8 c) X t
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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6 K: A# \$ c9 s2 {* e再替我找下去，告訴我它有沒有確實插好在電腦後面。
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1 g) k9 f- O J" b"I can't reach." " S8 p* ^" k) I7 t
3 X, \( K/ m0 _; U我搆不到。
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"Uh huh. Well, can you see if it is?"
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$ s6 {$ ^, J, z+ ^3 i- J# j嗯，那麼，你看得到嗎？
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/ i+ X& ^, [* h"No."
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看不到。
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9 R- X9 h. d: F"Even if you maybe put your knee on something and lean way over?" ( `: o0 G7 ^$ z2 E9 R' q
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那麼拿個東西墊高，爬過去看一下？
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; `$ D5 @' u, E& r) b4 V2 P"Oh, it's not because I don't have the right angle - it's becauseit's dark." 7 x+ H! U" R% p' Z, q* B. p
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喔，不是角度不好看不到，而是太暗了。
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, p" D$ o: ~8 W; s9 q"Dark?" . D1 ~9 M7 F- o* Q( ~- T \4 Y
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太暗？
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"Yes - the office light is off, and the only light I have is 8 G" I6 n; u& e; y
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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3 Y4 J) L6 k- b) T4 R( k那麼把辨公室的電燈都打開啊。
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"I can't." # p+ Y' ?' ~* |0 ]+ r8 x6 [/ q
' Y$ s9 t [' K) d5 J沒辦法。 , |9 r% A& i8 E( s
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"No? Why not?" ! t m: H1 r" H5 X8 Z* g2 @% _
9 J* c# X& n' L! @" l$ \沒辨法？為什麼？ % }/ | ^# u' C/ O: u2 p, H
7 \4 |! ~2 D5 P" Z: u/ m5 U0 q( H"Because there's a power outage."
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1 t+ D# Q/ D. y$ k因為停電啊! ; R3 a4 u, r, r; @: w6 j
( A& p' ?( M( N4 b2 g) X8 e8 A"A power...... A power outage? Aha! Okay, we've got it licked now. ; P- Y( X& Z& q/ a N( N, k
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Do you still have the boxes and manuals and packing stuff $ Z: S% u6 o3 e. n9 D
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yourcomputer came in?" ( @3 O: n4 e1 s7 C% z0 |
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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2 n! ]+ Y0 r& ` N! m電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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4 l7 [8 d/ H- p0 _/ p/ ^6 R+ s"Well, yes, I keep them in the closet." : X6 e+ B' v3 y- ?
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嗯，是的，我已把它們收在櫃子裏。
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0 ?5 P2 Z% [) V* E4 t9 m"Good! Go get them, and unplug your system and pack it up justlike . l4 c! Z' P! f( T' j
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it was when you got it. Then take it back to the store youbought it from." % A: I. z$ n/ B; q( J
3 ?* @4 G6 J z. j* h1 U6 T很好!去把它們拿出來，然後把電腦搬下來包裝好，
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c: N/ x- V' W. R1 C# d就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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" S( U7 k/ ` \; I2 w/ S"Yes, I'm afraid it is." ; N5 L* J. J% a3 }
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是的，恐怕是這樣了的。 2 M# L! p a( n$ x
: o; h' g& Y2 G" {6 q, ?% `"Well, all right then, I suppose. What do I tell them?" 8 s o% q3 g% g, @
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 8 f7 N/ R! R2 w5 P) ]3 |, O
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"Tell them you're too stupid to own a computer." 8 {0 [. m; _+ R) R! A- w/ [
8 U- c8 h' U7 X- i( A% f$ A就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
