Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 9 A7 u& M. M3 f* W2 b
! l. [( H( s S* M g: f0 ]"Ridge Hall computer assistant; may I help you?"
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; x9 n! w; t s( V0 KRidge Hall 電腦公司你好!我可以為您服務嗎?
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' f7 l; E( c5 j8 ?"Yes, well, I'm having trouble with WordPerfect." 7 h8 w8 d& \* |5 t2 C+ B' j( }2 o5 M- ~
' [6 H1 j+ `8 d9 P是的，我有WordPerfect的問題。
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: G, p! b- E" j; z; z5 Z"What sort of trouble?"
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您有什麼問題呢 ? % \; }, P/ j) h2 L9 a/ x7 h+ g
! r! `( U, M- M7 P# D4 a, a) S"Well, I was just typing along, and all of a sudden the words wentaway." / n3 |& \- ~8 i" H2 y' I
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 ) A$ \$ k* O5 ^# d. R4 _( C( k$ r
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"They disappeared." 2 l6 z; j2 ^% z' ]
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它們都不見了。 - I9 z- V! f' y G# Q P- e- ^
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"Hmm. So what does your screen look like now?" 5 P; y" w* ^4 w( _9 ~
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嗯，現在你的螢幕看到什麼東西？ " i! {% ~9 [; v9 ~% ^* _
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"Nothing."
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沒有任何東西。 7 `) S& |$ ?$ G0 {3 A5 r" h, c% U' N
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"Nothing?"
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沒有任何東西？ $ G5 t! |; ^ | j9 y" d1 Q9 G C
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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/ u% p u) I8 W您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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- _2 o' g2 h3 a5 e5 x我要怎麼說明呢？ 5 M$ y9 V# {# H
' Y% x8 z f! ^$ I1 O }"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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+ X, p) n0 P: L+ Q+ D"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 1 [) t" X3 E0 g# K
6 v4 [% q t. ]: s6 P2 @"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." " I& y; I$ S/ F3 {& \
4 [3 P7 ]& z% S; L( K" ^螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 V- f, w* D" W7 [8 c- w
0 j% L$ D- ]; \& h5 `" Z$ A/ S"Does your monitor have a power indicator?" 9 K F! a/ E% W! m4 q
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顯示器上的電源指示燈有沒有亮？
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# L6 h9 K- @5 x" p1 e"What's a monitor?"
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什麼是顯示器？ - Y: Y$ t3 _$ W, d
$ y/ o$ y4 t3 f& @" y"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" 1 z* g, I% _: r
* s% p0 U( G) X$ R7 x! b* ]8 c就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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I don't know."
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( M$ S9 O* J6 q, z, [我不懂耶。 . _, \7 }- D$ I$ q/ `
, h# l" t; m; d2 W"Well, then look on the back of the monitor and find where
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: z7 l- d0 N( e* d+ }' Nthe powercord goes into it. Can you see that?"
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3 B- N1 w6 S8 F3 h, W那麼，你能不能看得到顯示器後面有一條電源線接在上面？ - A' r0 A' z" y' o) C1 c+ C
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"....Yes, I think so." / E7 b0 v1 _9 n
: a7 g$ k; K1 C是，我想我看到了。
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+ b4 @+ g6 p) {5 f% ~) l% x/ j"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." + {( i9 y8 s9 Y a" E
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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) N& ]& j8 T( L. X. H: ?0 K: o# m. @"....Yes, it is."
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' Z/ ~2 s. V& B7 _7 r有啊!
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* _* R2 W/ B6 r" E; @"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?" / { L5 G: C4 b- q% @5 A' {
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ & r% k2 L# w) b# S+ Y! M0 ?. \" g
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"No." w ^2 k( K( N3 x
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沒有。 ' h0 B3 J- ?3 V
" X( p, u: g6 c) Z: f"Well, there are. I need you to look back there again and find 8 w) y+ r3 j, D4 j( x( |
4 f# Y# N/ x3 J1 Utheother cable." 7 D& [: \1 Y* \6 o5 }
y1 e0 A9 U0 q/ Q1 H就是了，我要你再到顯示器後面去找另一條電線。
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- a7 [4 ^6 l4 e \' ~, m"....Okay, here it is."
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into / m3 ~& j: W' X: ]. Z$ Q
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theback of your computer." , c$ k( Z1 o* I" K0 I$ g
4 I/ b# P1 q2 {5 m+ x4 |) N! }5 W再替我找下去，告訴我它有沒有確實插好在電腦後面。 0 G; K" d. C1 |- F5 Q2 N
$ Y+ O/ _% g+ T+ c6 L& f"I can't reach."
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我搆不到。
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"Uh huh. Well, can you see if it is?" X, E3 S- t" B6 {; ~5 d$ C
. [1 ]9 n/ D8 s6 n. C嗯，那麼，你看得到嗎？
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! I7 Y$ e2 j; m' {$ \+ _5 Q' o"No." 3 w: }3 d7 X$ E; n7 d
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看不到。
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"Even if you maybe put your knee on something and lean way over?" + W0 X" O$ O- L6 M
* C) d9 v8 ~6 t6 N/ B. h那麼拿個東西墊高，爬過去看一下？ # g' z ?& I0 L! ^" |4 }3 V
0 S" f& h8 U& A0 f"Oh, it's not because I don't have the right angle - it's becauseit's dark." 7 @) x' R: O. D* X" m
6 P# T6 ]; B1 x# J; t喔，不是角度不好看不到，而是太暗了。 9 k. C) ^, h/ Y
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"Dark?" 6 _, y+ ]+ J2 W/ v6 u, b: r
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太暗？
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." : i P" O0 u& D; x" T2 C' x
2 l1 G) [# ~/ S+ c4 O2 K是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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" z. t( V8 y: S"Well, turn on the office light then."
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3 L# w# l+ C! l6 l' a6 d那麼把辨公室的電燈都打開啊。 ( n& D* \" \! X
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"I can't."
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" o( L8 q0 m0 j8 M/ G1 S. @0 Y5 M* c沒辦法。 " Q+ l. {' J$ B+ N
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"No? Why not?"
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沒辨法？為什麼？
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"Because there's a power outage."
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% B* U- Q4 [6 S7 {& h3 W: i因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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$ H1 Z0 f. ~, l7 ?! _4 {yourcomputer came in?" & v l& m" y' N7 ~; Y4 F3 c
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ , y) V; p& J; W1 M" p; n
! y4 B, y5 ]2 r* i"Well, yes, I keep them in the closet." 1 \; s! M0 j. w, O
# [* @% `- A; Q+ C嗯，是的，我已把它們收在櫃子裏。 % E. M0 C* Q8 @: Z) C7 S9 X
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." ' C3 c8 y$ ?- Y
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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& ?/ l) n+ E( C! Y就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?"
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5 R8 n5 a9 e, E/ @真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." ' X7 g# B7 h) P5 r$ }
1 J$ D' X1 v, o N' ?( j# C6 ~) s是的，恐怕是這樣了的。 ( I9 a7 d0 `3 e
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"Well, all right then, I suppose. What do I tell them?" 0 O. n) c! r1 f
: U0 [2 h) O% _, r5 Y# G7 S喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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1 R6 {' l# w# @/ K"Tell them you're too stupid to own a computer." 7 H3 ]; A8 ?: n x2 [* E5 v
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
