Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 & m( \: d6 o: ^4 E+ l# n$ u0 z" {
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"Ridge Hall computer assistant; may I help you?" , A* R- N- l! K, T
# Y; j+ W/ G, C+ Q: URidge Hall 電腦公司你好!我可以為您服務嗎? - g1 d! w' E% e0 [
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"Yes, well, I'm having trouble with WordPerfect." ' K) S! W$ c. |+ ^7 D5 m
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是的，我有WordPerfect的問題。 % F# M" C; g1 Z, o/ R
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"What sort of trouble?"
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4 L1 [/ b* X. F* a- p/ U( k: j您有什麼問題呢 ?
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! E1 y6 J) d( k1 L* q: t; E6 W"Well, I was just typing along, and all of a sudden the words wentaway." $ [! `. ?5 Y4 p% C/ E% r
9 x+ O/ u7 G* H( l. ]4 ?我剛剛自已在打字的時候，突然間所有的字都不見了。
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s6 Z3 [. u3 W- u9 ^"Went away?"都不見了。 1 B' h0 m/ B8 z3 ~0 p: l
+ k1 J/ t8 U, B" V1 ]7 [: z% x/ t"They disappeared." 8 D: ^- P4 z& t+ F: Y# {, `! |5 B
% O5 h# ]3 J$ m( C它們都不見了。 ( {7 m# j# q0 V9 Z `- s
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"Hmm. So what does your screen look like now?" 6 Z' U7 x5 |7 h0 U0 y0 @- J$ C" w9 I
- G9 E Q7 E# ` x嗯，現在你的螢幕看到什麼東西？
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"Nothing." 0 p! w" F: M2 Q4 _ C) |7 ?: G# Y
6 }+ S8 q) Z. e沒有任何東西。 5 G% d$ U B2 _' c$ `) f' y. z
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"Nothing?" / G" f+ w0 v) c2 T
. d* U# ]" p! i: a) J2 R% L沒有任何東西？
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+ P! `, ]. S) q"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 1 l4 N' {$ g" Q p& U- c" Y* f
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"Are you still in WordPerfect, or did you get out?" " R1 [4 ~2 D" D) V3 h; l6 g
% A3 M$ \1 \, A7 N7 @您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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我要怎麼說明呢？ 6 g9 \8 {1 M+ K7 V0 X
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"Can you see the C: prompt on the screen?"
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y$ d* ^1 W* s- O2 z& N( n) H- E8 k你可以在螢幕上看到 C: 的提示符號嗎？
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$ U* p3 K! q- i# y1 s"What's a sea-prompt?" ! A& n2 }* z$ r. R6 \2 _) T4 g; F
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" 7 n1 K8 [9 t/ h
) h2 D( N2 i, ?不管它了，你可以看到游標在螢幕上嗎？ ' p ?" f! E; F9 {2 o
8 t3 g# F7 |: J"There isn't any cursor; I told you, it won't accept anything Itype."
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n1 [" G0 z" _, D, ]螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 2 u2 e" x( N4 ?0 G7 Q* ~
/ E3 h! D& k$ c ]"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ 8 C& a! j2 b& K q
- i' W5 { i6 U- T! E% y"What's a monitor?"
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什麼是顯示器？ 8 w# Y1 X5 H. y" F/ R# L
' K" q% i! p V3 }"It's the thing with the screen on it that looks like a TV.
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* y! {! r9 q+ F2 ?2 i* T8 m7 jDoes ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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+ z s# l3 K O& Y+ LI don't know."
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我不懂耶。
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9 t" T$ ?6 `- i. t1 e; K5 O"Well, then look on the back of the monitor and find where 2 E( \- i3 ? \( M. Q
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the powercord goes into it. Can you see that?"
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" c1 |, U+ }) l" ^8 b ^0 l那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 2 m4 o. U: o' d" G& w
/ E$ A& l, B% f9 c"....Yes, I think so." , w O. `% w" M W9 a2 A# M% v
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是，我想我看到了。
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M- S4 P/ [7 f- k; _# p( d"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ; {5 A: f% I8 b; i6 G* E; ]
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is."
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& m7 K9 F* m7 E+ f% F; t& s有啊!
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' b& F1 w9 ^% y% d5 `, K* ~"When you were behind the monitor, did you notice that there were G; @0 G; |/ M. y' L
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two cables plugged into the back of it, not just one?" 6 h2 J1 S0 B6 ~
5 i! S0 i% B. o1 a$ D3 R你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 9 D: S4 F( I! o6 X9 @/ C' j3 N
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"No."
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沒有。
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2 w8 \ u2 p7 L" E- W+ r/ o"Well, there are. I need you to look back there again and find - R3 b8 k2 _6 t( f" Z) H* }- x
+ b: x; S4 y8 j+ qtheother cable." + A( F* P: Y. q T: A
; v$ T: h! v3 \' g0 v" J, S就是了，我要你再到顯示器後面去找另一條電線。 % ]+ i4 U$ t: c: k
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"....Okay, here it is."
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0 B" o9 |; y( V! d2 yOK，找到了。
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"Follow it for me, and tell me if it's plugged securely into 9 P! L' g2 P9 G5 [8 S- A$ t* L# r
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theback of your computer."
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4 t3 ]( c5 K2 U; V. F9 d再替我找下去，告訴我它有沒有確實插好在電腦後面。 ' C. E! G3 w+ }' r+ T4 G( |
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"I can't reach."
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我搆不到。 2 \3 F, f' O4 X: x
# X2 X. U# L# E2 j6 Y"Uh huh. Well, can you see if it is?" 8 A% \6 T9 i% L0 D( @3 K
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嗯，那麼，你看得到嗎？ $ m$ Z. Q6 B f; [2 R. a
9 ?4 C# D% T$ E) }"No." ( _/ ?, Z0 ^" C
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看不到。 ) [& S6 |4 ]" @' {( ?0 a' }2 Z
7 @, }. ]9 ]# M \( O"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ + L9 e* D% i# {$ b/ D2 u$ e
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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"Dark?" ( [. y) i+ A# G) r
$ w% s0 P0 V- L* ^ j/ v太暗？ + c* I2 v, f- I6 M/ R
5 {; M3 R* U: A) ^- U"Yes - the office light is off, and the only light I have is
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comingfrom the window." # g' B7 k- Z+ R+ O
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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( m1 p1 B: @( A那麼把辨公室的電燈都打開啊。 8 J( q! t5 W0 |8 O: d
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"I can't."
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沒辦法。 1 B L' a# t/ \) F2 \+ o
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"No? Why not?"
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沒辨法？為什麼？
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7 J0 @: ~% H) X5 C6 Y/ M"Because there's a power outage." : L: A) c, ~+ S$ e
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因為停電啊! ! G3 N+ M; M; o* F( A( V
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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% O% N: |: m, N% L% |Do you still have the boxes and manuals and packing stuff 5 [5 ~5 X3 l8 S( `% n7 R7 E
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yourcomputer came in?"
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, A" t4 ]# i1 T6 g& x停...停電？&#@!(& ，喔!OK，現在開始打包， # L& Z6 u4 E3 S$ w: y
$ a& C0 r$ z( f' _7 W8 W電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." / @8 O( P) J. A+ r" N! ^
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嗯，是的，我已把它們收在櫃子裏。 ' e3 t; f0 T- H: Y1 u
3 R4 j, x$ D% X"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， 1 K: P1 y6 O6 x) m+ M# i2 t
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" ) H$ |5 _' O4 o' f, E
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真的嗎？是它壞掉了嗎？ * v6 F% ?8 H @* J
/ [# F- s% V! R( J# V"Yes, I'm afraid it is." ( q l. w) ^3 _# v
# j0 C/ I( x$ S$ p, c; y是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" ( ?/ i* a; e. E3 H+ u& P
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 7 Q+ t3 S2 X3 T: T+ d- A
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"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
