Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 # `! u# H! ~7 _; t: W1 s) `* Q
9 q; W8 m* M0 c& T4 k"Ridge Hall computer assistant; may I help you?" 7 l0 `/ n0 y/ W, `1 v1 [! s6 e
% q# S: e) _- }4 v$ wRidge Hall 電腦公司你好!我可以為您服務嗎?
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4 ?4 i, j% I; A* @ m1 C, r"Yes, well, I'm having trouble with WordPerfect." & Z1 o- p+ }9 c1 v+ H
( M1 ]1 B- A) B0 `/ _/ R5 q! m是的，我有WordPerfect的問題。
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* K9 J0 A* O) T) A"What sort of trouble?" # j4 J r. c- c$ s) z+ b N8 A
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您有什麼問題呢 ? + Y" J3 d% z" @
7 h$ v# u( }6 ~# S" K"Well, I was just typing along, and all of a sudden the words wentaway."
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2 k# u, Y* {8 Q9 |: O7 w" z我剛剛自已在打字的時候，突然間所有的字都不見了。
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4 _8 W! V4 q( X. k) K% {"Went away?"都不見了。 5 X. h J4 H% \+ k$ a- u
y* e; U2 u5 g+ w: ?"They disappeared." . f) Q! i8 e' M% ^8 Q
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它們都不見了。
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"Hmm. So what does your screen look like now?" ) I7 e5 x1 s* v+ i( `0 Y2 l d
: n; h- o3 A+ P5 ?; p9 y0 w4 Q嗯，現在你的螢幕看到什麼東西？
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: g0 C6 t* t9 D( Q0 J"Nothing." 6 D- y3 }- N# q4 R
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沒有任何東西。 & ]7 _8 Q2 H- C( J
8 _) G( F' o( Z; Y2 p"Nothing?"
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7 a- }% R) c, O& ]/ P沒有任何東西？
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% C E( H' x# ~; O"It's blank; it won't accept anything when I type." % M; Z0 W c n, N; p3 g
% g' a5 P T x! K. q* P螢幕是全黑的，我打的字它都沒反應。 8 P% d8 \! I1 L: p* a3 S
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"Are you still in WordPerfect, or did you get out?" 8 j2 s1 k/ R. a, y+ Y
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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& U, S; w$ b- P ?, S9 ]& E+ j我要怎麼說明呢？
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2 s3 W; R/ o+ W"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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2 y$ h' T7 w5 x, |2 V5 @1 r"What's a sea-prompt?"
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) l. _. t4 P+ O( h# L- \什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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6 M( n+ a1 h0 R2 |6 x2 A+ I8 h; V$ N"Never mind. Can you move the cursor around on the screen?"
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) D) D# b8 N7 H+ A不管它了，你可以看到游標在螢幕上嗎？ ( a7 `# h" z$ E2 g& F) q4 H
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 - x8 X& @4 E6 Q; J" F8 p
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"Does your monitor have a power indicator?" - `8 Y( H2 y: X4 p! j* [- r
# `! a/ }) N# K7 x' ^/ A6 }顯示器上的電源指示燈有沒有亮？ 7 R" H% g+ }2 L) b& p" ?, j
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"What's a monitor?" , k5 j2 C4 A Q! _6 s) _3 D: S
6 Y5 ~" h+ U# R7 U! y什麼是顯示器？ " M" u# z9 L# Z! l$ `
, u0 j" q5 L4 ?8 p"It's the thing with the screen on it that looks like a TV.
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7 G" y$ N9 k# x' S6 X, _1 HDoes ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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% G9 c8 D: t" T: j有沒有一個小光點告訴你它是開著的？
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- P7 v8 o( {2 I+ ?. V$ H0 AI don't know." 8 s2 p7 w8 D. s" G5 R
4 Z2 ?/ |" i [我不懂耶。 X$ X/ A+ ]5 w$ }
, N' B0 g0 T. @; ^2 m2 C"Well, then look on the back of the monitor and find where " u1 z" m& H3 w/ T2 o: n
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ , O. g; e( J4 y8 O# k7 t
; t, `/ P, o' ~: `. R5 t"....Yes, I think so." 4 f! I: o) f+ K L1 G. M
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是，我想我看到了。 5 w- L' t' \1 h( @
+ I, J. F/ F5 g8 u- a"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." ( [3 t* f* v# y
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有啊!
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# _ w* O0 K5 s1 I" }"When you were behind the monitor, did you notice that there were & _; m7 ^5 b( j
, z! t% W5 s$ b, s. I2 P; |two cables plugged into the back of it, not just one?" . G5 q1 t% [% M8 }, y F
; P1 c; j: G) z, p! R你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ " q" e* P* U2 B+ j
' ]! a! X0 ^# c' D/ @+ m"No."
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沒有。
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"Well, there are. I need you to look back there again and find
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; K4 g$ S: `' E3 z2 q; Ytheother cable." : [7 ^0 q* c+ ^3 ?3 h& @ h8 e
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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' V6 S# A, O+ N1 @8 \$ d+ j- I M8 ~OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." " b; ^& B4 R# {2 A$ |
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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, b8 @8 [; I8 m( m. k2 W# h我搆不到。
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/ H7 p4 Q: w8 l2 I"Uh huh. Well, can you see if it is?" , R) ?! _; o2 C& a# @9 M& f5 {
$ w" G7 A; S) `# Y4 U3 B8 G嗯，那麼，你看得到嗎？ - [' H( l+ q- w/ l& V8 i
9 g" }; x& F4 c"No." 1 x7 B7 \" ^3 `2 s* c
8 l( X" X2 l& f7 i. j# G看不到。
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ - l5 x) @. p4 ]: |7 ?
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." 5 x; `% k: S! A0 ^( |
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喔，不是角度不好看不到，而是太暗了。
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+ i! v) E' c. ?, ^7 l"Dark?"
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' P T+ I& Y& j8 R) a6 T太暗？
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6 h; y1 q0 U j3 i; O- B"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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/ k- ~/ L' Z3 [ p/ ^- b"Well, turn on the office light then." ( t- Z* H4 w' ^
! U8 R7 L- W$ ^( _' O那麼把辨公室的電燈都打開啊。 6 u/ K8 Q8 E: C) e* Z% T* D9 o- r/ u5 R) g
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"I can't." 8 B' b% L6 Q% b$ I$ w
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沒辦法。 * W G& l* G; P" c* o
2 L# x4 Y2 B% X* l: y9 T9 l"No? Why not?" ; E! G( Y! {2 }4 B# N% r f, n
9 _9 C W% A+ K; g+ X沒辨法？為什麼？ 2 ?! H% V3 W3 Z: h8 ^2 B; v2 b0 M/ I2 C
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"Because there's a power outage." Q! }9 R1 g+ ? N
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因為停電啊! 3 \- U2 T1 ] o6 C& D8 @" o1 v
1 V+ G, d) t7 E# F/ }, _"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?" % `& m7 L l6 Y9 a
! v8 o9 I* b& }$ p* e3 l停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ! E j& U/ b" s+ a! {' g* g/ _
- N7 [" C/ e7 T8 g8 X9 L"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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! ~* X/ @" n7 r2 P"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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2 @ W( E' ]4 M2 |% D) s就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ) D4 C2 D0 R) o$ x1 O
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"Really? Is it that bad?" ; C- M. N, B* x0 z& `' e% S' ]% @
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真的嗎？是它壞掉了嗎？
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% o! {, T% U9 z4 Y"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 , S: o% m) [& ?) z, T! g! k$ G
& x5 T2 T2 T& K2 r"Well, all right then, I suppose. What do I tell them?"
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, v5 S: v9 g6 b6 O喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ L: p8 s0 Q$ l" D' L& M8 ?
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"Tell them you're too stupid to own a computer." X/ k6 t$ D+ u A
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
