Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 . x: ^! x% Y; _$ v8 F/ _' t8 [
2 z( l; x5 M+ A- J9 K6 s/ v0 C"Ridge Hall computer assistant; may I help you?" . c' E5 L2 o/ P; D" g* A9 d9 N4 _
6 L X( Q5 c( t o i' aRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." 0 [* L4 C2 ^3 M
$ ?0 o& l% ?0 W, P( e是的，我有WordPerfect的問題。
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"What sort of trouble?" . V8 r' N6 U8 h' j9 g
* ~! I) ]/ o( Y6 W9 e( B% I您有什麼問題呢 ? * r& @. N/ @( K, h0 m; v
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"Well, I was just typing along, and all of a sudden the words wentaway."
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2 U0 L3 e" ]# k9 D我剛剛自已在打字的時候，突然間所有的字都不見了。
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, M1 f' |, N' K2 P% i7 w3 \"Went away?"都不見了。 # d& E% e' T+ I8 A: d8 e
: p4 Z, r* t- c. F8 |8 [5 K"They disappeared."
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% d- K; j+ I/ d" {它們都不見了。
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"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ ' M8 ~3 I. F& K; W1 }& ?
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"Nothing."
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沒有任何東西。
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"Nothing?"
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沒有任何東西？ ( X0 S+ g, ]3 q
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"It's blank; it won't accept anything when I type." ' t) Q* D+ H1 m) K% Q8 x
' a: x0 I- \% e3 `! E8 g* @, |螢幕是全黑的，我打的字它都沒反應。 5 i- B7 g5 u3 v! { Z* f$ s1 o# r
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"Are you still in WordPerfect, or did you get out?"
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2 I! a8 Y5 ^" ^- Q8 T; `您是否還在操作WordPerfect，還是以經離開了。
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* D) V! H) d. B2 O+ x$ a"How do I tell?" & k! _5 B) ?! I6 c
6 k! e& U( j+ _; w我要怎麼說明呢？ ' a1 O: [( n; D4 d. Z5 v _
& R$ E! z$ L9 q6 ]9 P"Can you see the C: prompt on the screen?"
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4 Z* T4 c6 z$ F I$ {你可以在螢幕上看到 C: 的提示符號嗎？
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! \* z: p/ u4 w"What's a sea-prompt?"
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* H2 b: D2 n* x什麼是 "海的提示符號" ("sea"=海，和 "C"同音) * `* c$ R5 F8 b
( D8 i( L0 J* h+ L( [% K"Never mind. Can you move the cursor around on the screen?" 3 R5 u: i5 }' d4 i
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不管它了，你可以看到游標在螢幕上嗎？ + @- x7 d: y# {% J) F, r
0 w; P# s# y' k! O0 l$ S"There isn't any cursor; I told you, it won't accept anything Itype." " ^3 d5 D+ L+ B& t/ t' Q
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 1 c `: {9 N5 N5 u7 c! s; \
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"Does your monitor have a power indicator?" 0 y/ E2 ^' A& }1 l" s1 ^" @7 u5 o
# K) D0 G9 k% w4 s& H- ]顯示器上的電源指示燈有沒有亮？
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5 R9 n; ]8 A8 `; w! |# w7 I"What's a monitor?" + ]- T, H- K7 Q" j7 c5 H5 L( |9 Y [
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什麼是顯示器？ : B( ?( M5 I& t7 O
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" 6 h7 V* g- w5 v0 E* o3 a3 v h% \
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？
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2 q+ h2 c6 Q5 ?' Q, ~- q5 s1 nI don't know." 3 k" Y. J: a' f0 d: o5 p
- R6 ~( @" T7 j. v. c0 E我不懂耶。 , }( D# P1 |4 s3 L7 E- E `4 @* }, G3 M
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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4 F. y r5 ?4 M! D. K; D那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 1 o$ t9 m" X, ]2 J/ B J: h+ h
% ]: G8 A5 N# n! T"....Yes, I think so." 8 B: p" r2 O7 f: Y0 A, \* t
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是，我想我看到了。
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% K& f; C0 b3 A' Z, A. ^"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." $ A: p, i5 W& a ~+ A
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." $ [$ @3 g, C5 ^/ N: s
1 u9 [, \8 c5 P, p# ^有啊!
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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8 \. l5 l. h2 I! X$ T% R0 l"No." : L# x/ k# R S: S9 u
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沒有。 ' N$ y9 m0 K* |0 {" f, |4 I
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"Well, there are. I need you to look back there again and find
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theother cable." : y! m: z% n- f1 _
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就是了，我要你再到顯示器後面去找另一條電線。
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; f1 [" m9 h" p"....Okay, here it is." " ^2 U8 T$ P( O5 {' H) V3 [ `$ P
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OK，找到了。
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+ Y: t8 b7 f; L! `"Follow it for me, and tell me if it's plugged securely into 5 G# v- r# V |. b8 P: l. q: r
8 l F; J- F' w- ^0 ~5 htheback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 ; X8 d I, h) l5 `, G( c! M
' W# Q! r( Y( }( I+ N"I can't reach." ) }" o6 V9 c- t: Q( G: J8 C
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我搆不到。 3 m: m; a) t6 n9 c% E! H& s
8 O! b2 [$ r: k4 P"Uh huh. Well, can you see if it is?"
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) V8 w- w; @: g* K嗯，那麼，你看得到嗎？ s5 B* r0 P$ o5 P' c
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"No."
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看不到。 % N& x% U; v) G7 ^0 `1 y
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"Even if you maybe put your knee on something and lean way over?"
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/ N& [ _# m6 O那麼拿個東西墊高，爬過去看一下？
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: J- O q% P; Z( w"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 " h) b1 \* T( \' z& {& z& u" ~9 C
- D; P) |# u# d" D"Dark?"
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" ^) h7 A/ Y" u8 s太暗？
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"Yes - the office light is off, and the only light I have is
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! l: p8 _8 ~- }( Y8 w! Z- gcomingfrom the window."
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- C5 |( z* V* ?6 g是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ) Z) l3 B* X* ]) k3 t% s6 w
- \9 N, p7 z D& ?"Well, turn on the office light then." ' u3 @- S2 ~& |, _7 i/ L
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那麼把辨公室的電燈都打開啊。
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$ q- T! ~( q& E2 b$ L, x"I can't." 4 L# z: `6 F4 w& Z M
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沒辦法。
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& N) } F& Q! k. P" H"No? Why not?"
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沒辨法？為什麼？ ( J2 u4 Y! H( l2 Q& c
+ B* I' B7 l' {- D4 Q% |5 K+ I"Because there's a power outage."
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因為停電啊! 5 i7 k8 h/ }5 {+ V; q) _% a
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"A power...... A power outage? Aha! Okay, we've got it licked now. ! b) e0 n- c j | }
5 g' W- p8 R, r5 g: C0 P- _Do you still have the boxes and manuals and packing stuff , ]2 F% J( ]" s% w- C
1 M, w0 r& G/ Iyourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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. i5 F' K+ O- H' I% W! {4 {8 Z# Y. Q電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ( X3 J; m( ]7 t# Y2 A( Q! R @
: h" T# n4 Z+ ]# M! T"Well, yes, I keep them in the closet."
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2 Z. k( N" f7 l; V( U d' z+ i( [嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike 2 I; B( ^* z. A. l7 j
; g$ q/ E5 B- d* ]+ O) u8 Lit was when you got it. Then take it back to the store youbought it from." & ]# L5 \7 t* W+ n4 p+ v( X/ X
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很好!去把它們拿出來，然後把電腦搬下來包裝好， 0 g' V: G: y3 g
3 q" p6 N' ]! j- O; u就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ) G8 a, k, k/ P& Z% i' F* J
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ ' Q- H# ?+ p, G* k
0 X& Z4 x4 U% n/ t5 _: c; @8 z"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 ; C; [; d9 G* E8 F
: a4 E& s- w9 M# Y& \1 f"Well, all right then, I suppose. What do I tell them?" U( [) B$ D2 a2 G) N
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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3 h& d% v) ^4 d/ B7 D* p8 K就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
