Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 1 c! ?. V+ g' b8 F
6 Q+ L" k: Z1 d8 U8 A) `"Ridge Hall computer assistant; may I help you?"
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1 r( ~9 f( \$ w( J. Y& {4 tRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." - `& N5 [3 G$ i
2 X' K+ \* q5 c; P9 ~0 n8 @是的，我有WordPerfect的問題。
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# w! D0 q3 K* Z" @' I" }"What sort of trouble?" 3 k! ~" g8 A4 F5 e% F
/ K& B5 h% M1 E. L- z/ m$ f您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 7 C/ U. Y/ k" d9 u5 p* }
6 ?& |2 E) d3 @! v! a& Y# t c"Went away?"都不見了。
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"They disappeared." ( q6 u$ v' ]) E5 w, ^# e
p w& Z o# l4 b它們都不見了。
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"Hmm. So what does your screen look like now?" 8 H5 W) H, ^; K, [- V# _$ E
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嗯，現在你的螢幕看到什麼東西？ ! D% Q C2 c2 R$ u) @; c
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"Nothing."
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) |# R x9 D3 w! D1 ]$ ?, j0 @) r沒有任何東西。
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9 q! ~4 p7 W- o"Nothing?" 4 W( Q+ n+ A3 t6 {8 |% K, j- _
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沒有任何東西？
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7 y% P1 m6 [' h/ d% F, [" B"It's blank; it won't accept anything when I type." + g) G: t- Q! a" u) R
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螢幕是全黑的，我打的字它都沒反應。 2 N$ |0 e! }+ W" a
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"Are you still in WordPerfect, or did you get out?" / N$ _% m! f, c: ^7 X* v. V. D4 P
, ]( Z ^2 ?- s" C1 Q. {您是否還在操作WordPerfect，還是以經離開了。 , [3 w7 a/ R2 k5 c0 j
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"How do I tell?"
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我要怎麼說明呢？ 8 Y6 q& ^' D7 M j; X% D8 Y, Q
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"Can you see the C: prompt on the screen?" ( k) P: j0 H. J$ L: \
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你可以在螢幕上看到 C: 的提示符號嗎？ ) o+ g4 j, r9 _
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"What's a sea-prompt?" ' ~% D3 s) c) [) w
3 ^6 F1 X% d' E: H }什麼是 "海的提示符號" ("sea"=海，和 "C"同音) # ]: Q+ F! ?% C8 m. y
* E& \0 S9 K! R H3 t `' Y' u* d"Never mind. Can you move the cursor around on the screen?" 6 j5 x; P- C2 \
0 V! \$ V$ C z- S! t9 A8 w不管它了，你可以看到游標在螢幕上嗎？
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3 N* S! Q, N& _# K6 a8 _6 z"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 % [2 h3 C2 }5 U1 e+ k3 i o, K7 g
! o; ?6 B4 J. D8 a' N9 o"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" ; j! T; I1 y8 B9 D/ u3 e7 F+ t
) B* q; c7 o. D; y什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. ( P1 t3 v0 x3 Q3 C* L# U
) H; h7 m, J" ^! ]3 L$ K2 q7 R$ {Does ithave a little light that tells you when it's on?" - t- D8 j, c* W0 R: C6 O, l# O
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就是那個看起像電視的螢幕，
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5 S* S! K2 M. s有沒有一個小光點告訴你它是開著的？
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^% j0 K1 ~; z, d9 ^9 v3 A* sI don't know." ( l1 v) S8 y; u1 |8 [- v4 P
4 Y3 u1 U& ?2 C- B- t我不懂耶。
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"Well, then look on the back of the monitor and find where . ^5 w( N! C/ T( `8 ?8 J
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the powercord goes into it. Can you see that?"
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1 Q" _/ l1 a# K) N! o% i$ }那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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4 J6 c/ ~/ O% M"....Yes, I think so." 5 X$ p3 }3 w- ?2 v0 Z
6 F. j# O3 l/ P8 T. ?# G* n4 p7 A是，我想我看到了。 6 p, I: ^3 q: {1 @5 B' ?2 }/ w
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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% L- K* x( T) ?- s"....Yes, it is."
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有啊! ( _! f9 B. E/ N) p* D9 D* G
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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$ o# ? _- `' g! v/ _"No." ) G+ d1 @" s1 i \2 i1 V
5 W* a0 T# Q/ [- I% u2 O3 T沒有。
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"Well, there are. I need you to look back there again and find
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theother cable." ( |% X% Y- d% O" w2 |
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就是了，我要你再到顯示器後面去找另一條電線。 2 ^; a C, G% r6 ^3 v/ n" }
3 x, Q6 ~0 L& q a7 o2 B& A( ~"....Okay, here it is." % [- |0 W. X2 c" ^
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OK，找到了。 % }- [4 i! v- z
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"Follow it for me, and tell me if it's plugged securely into
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+ y) k; b5 D+ l$ u. ?; Ztheback of your computer." $ R3 d' `& L' r9 L, R
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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8 H+ |- Y! x3 }% d# F6 m2 _"I can't reach." ; N9 }/ }( p8 A5 E5 X+ v
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我搆不到。
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？
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+ y9 c' w9 i. \8 ^7 A& }"No."
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# n& _$ U" k, f4 Q- Y3 p看不到。 / C0 j: Z G" J: M/ y% f2 v
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"Even if you maybe put your knee on something and lean way over?"
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4 h8 _5 `" ?9 ?, B |那麼拿個東西墊高，爬過去看一下？
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; P1 w I4 x' O+ {& z% a"Oh, it's not because I don't have the right angle - it's becauseit's dark." # O8 b; s" D! [
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喔，不是角度不好看不到，而是太暗了。 ) L( f" Y& l+ {# P% d7 h
1 G0 \* G. }+ O. h) h"Dark?"
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太暗？
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." 7 Z* M* Y6 L" B/ }1 i# d
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." " t' L. ]4 }6 c
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那麼把辨公室的電燈都打開啊。
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"I can't." e3 N; `/ G G6 t
7 Z& N# V0 |( \沒辦法。 5 W, o7 o+ e0 C" _3 `9 E
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"No? Why not?"
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沒辨法？為什麼？
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! h! ]2 Z) d: ^' y9 {* w6 A% E"Because there's a power outage." ! g( ]1 t+ Z2 Y( F; H& i$ k8 O: F; G
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因為停電啊! 9 c1 O+ d/ ?' u! h
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"A power...... A power outage? Aha! Okay, we've got it licked now. , O+ k/ y W3 e# X% j8 |) k
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Do you still have the boxes and manuals and packing stuff 8 E p6 O6 X) H$ l$ Q( l
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yourcomputer came in?" ! R4 K1 a8 q0 T1 v4 X3 a
% Q+ `( A L( x5 j% K3 }, n" U; Q停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 6 B# V9 _8 q+ \* P9 o; w# d
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"Well, yes, I keep them in the closet." 9 u* r3 S0 V9 F2 c- q/ ~
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嗯，是的，我已把它們收在櫃子裏。
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: ~6 J# ]* I$ h0 {"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， " {5 T$ x4 w: Q+ I; ?" j. }
4 s/ @, p! \, ^3 n: Y }就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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) Y: h1 h: h* ^& g p: K2 y"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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; G# `/ [6 Y7 E/ P/ D" m"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" 3 p" E" D1 d+ {, O; v3 ~% R) u
1 n5 _4 _, T- A" p喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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: p+ X. H4 y0 X4 [- m* {. |+ Q就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
