Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ( h$ X5 R3 x9 n: A
4 E7 V8 c6 a/ s! J6 A+ p9 B, d"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." % ^ V/ H+ X+ N5 N) [1 `+ I
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是的，我有WordPerfect的問題。
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"What sort of trouble?"
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. J/ \/ E4 g: {7 b' J4 s/ I您有什麼問題呢 ? & \! U b" F! H- ~
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"Well, I was just typing along, and all of a sudden the words wentaway." 7 B5 B# C5 H) c( h' {% K9 Z4 `; L
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我剛剛自已在打字的時候，突然間所有的字都不見了。 ! a* X/ ~8 w& e& z* i
7 {& b& E) |' O k; W"Went away?"都不見了。 3 k( ?1 G4 N8 |' {+ @. V. I6 A
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"They disappeared." w/ ^* g7 C9 S1 n) ?
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它們都不見了。 ) L6 y6 `! q6 z3 w& a8 L
* H5 L" x% ^1 a2 o: w: L"Hmm. So what does your screen look like now?" ! @ B& V6 w/ X
- ~: ~8 G2 j) T; P; t6 u嗯，現在你的螢幕看到什麼東西？ ' b/ Z; G1 w" L. Q
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"Nothing." ( b" Z5 F/ G% p
5 ^% R; f! T9 n% J D1 t, z沒有任何東西。 3 a1 B8 y# B3 |- N4 S( M+ S/ d
: I# v4 Q6 N) A5 U* G"Nothing?"
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& O0 \& [, O. ^" z沒有任何東西？
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"It's blank; it won't accept anything when I type."
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: y" W! F. Y2 l螢幕是全黑的，我打的字它都沒反應。 , e% b1 [! M2 w, e) \
# h+ ^( x1 H6 a" e"Are you still in WordPerfect, or did you get out?"
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1 P: b9 o$ n# C' Q, a$ E. [9 d您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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我要怎麼說明呢？
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"Can you see the C: prompt on the screen?" 2 c' J4 \: j4 _( t# c& S. h
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" 7 E3 Q+ V5 l& h$ R
( [ K4 T& w+ ~" D* b; s什麼是 "海的提示符號" ("sea"=海，和 "C"同音) + n) n9 Q! n7 o
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"Never mind. Can you move the cursor around on the screen?" 4 g" w! C2 R3 ^" E2 ^7 }
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不管它了，你可以看到游標在螢幕上嗎？ - ^' s- ]+ U+ @. m/ t
6 K: E: Z. ?. d' u9 t"There isn't any cursor; I told you, it won't accept anything Itype."
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1 q- a, i' l! [, j' T5 w螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 - x3 S' m6 ]$ F8 _+ ~
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"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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什麼是顯示器？ 7 X2 I1 V; A7 }/ `
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" 8 a/ l, Z9 Z, @% O; k3 O/ u) r
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就是那個看起像電視的螢幕， 1 s! I2 W( d2 X# u! k
0 H5 m6 O6 H& O有沒有一個小光點告訴你它是開著的？ 1 N) J- f: q t- }6 X+ k. r4 y4 Z
9 H$ r; J. W4 w1 u) c9 lI don't know."
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我不懂耶。 }8 r. i6 ~+ ]6 \4 p+ W" i% K4 P
: X, R/ n- O' e1 W"Well, then look on the back of the monitor and find where 3 D6 T+ \$ c [
9 _) x$ t9 Z2 I b" R0 ~$ kthe powercord goes into it. Can you see that?" 0 K& T+ u* t- r, t4 |- f
8 q. E6 h _$ T, x" p那麼，你能不能看得到顯示器後面有一條電源線接在上面？ , u- j# T1 ]7 C& @
' w9 H7 y. T @5 K& x"....Yes, I think so."
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是，我想我看到了。 ( a5 R3 Z* m( E
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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8 d/ s. H; U+ D2 h; J# k太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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4 a z2 e0 v: P3 @/ |% v/ C"....Yes, it is."
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; r* C7 o6 f1 ^7 t$ |8 J4 k8 Z" z有啊! P* h) n) B0 K1 t+ T" ]
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?" 2 }& c% s1 f" |- e: a
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." $ x' t7 Y z R) w# p$ {
$ [' h1 J/ ~; R沒有。 / n l! q' d/ I( s- T
/ \" p* u: U) I" g7 G& _: W! _2 z"Well, there are. I need you to look back there again and find
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5 M& A8 [' n. k* \; y8 Ltheother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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" _+ W# C/ |" k2 a2 k: pOK，找到了。 8 C0 M; X5 a5 P {* J! S
% u2 n5 ?. S3 P: h/ q"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." 3 t s/ R" s# I8 A
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 : k& Q e; X) x1 R2 ?6 [
3 t% P( [, q/ a! ^0 b"I can't reach." ' Z% W" y; T1 q
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我搆不到。
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& Z1 M7 b" I3 F( e"Uh huh. Well, can you see if it is?" * @) i% c" f) W# z! K
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嗯，那麼，你看得到嗎？
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`+ S$ ?) o! ?; Q. A"No."
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6 C; h, E6 r( O& m( j! f9 k# b# L& f看不到。
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2 T1 z5 Z7 z! ^$ f7 ["Even if you maybe put your knee on something and lean way over?"
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' i& P8 Q. q, j# d那麼拿個東西墊高，爬過去看一下？ % J4 [' h& T" o% ~7 Q/ M: t
1 H; g7 _* I5 J: f3 w+ S"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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太暗？ : T: g h. f# ?4 a3 L8 x
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"Yes - the office light is off, and the only light I have is
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) {* B$ M4 T$ m9 \; G Q- q Lcomingfrom the window." % b# o! v" y* d
4 e1 i# E3 d1 z, P' [$ @0 F3 l是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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7 [8 Y( v L8 r$ K( J9 y& {那麼把辨公室的電燈都打開啊。
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"I can't."
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沒辦法。
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3 \) r& C- ^+ n2 Y. F"No? Why not?"
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沒辨法？為什麼？ % W5 F j2 ~" H6 l" U2 ?
" [% W z5 e5 X$ {"Because there's a power outage." 7 q+ J S4 K) K
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因為停電啊!
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! a5 e5 x- V4 n$ W- d0 N"A power...... A power outage? Aha! Okay, we've got it licked now. 1 u5 ], k, P0 Y+ i6 x" \. q; Q
6 b: o! N- i. g. R; O5 n" [Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?" & v; t* d; h3 [: D; \0 }
, t/ G! K Q2 ?' k3 f. N停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ) Z! t) T; B& ]4 t
5 d+ b+ K a% c"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike - d0 \* N6 D/ z6 C5 {
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it was when you got it. Then take it back to the store youbought it from."
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- O' t* H9 X8 Y+ Q' x. r v很好!去把它們拿出來，然後把電腦搬下來包裝好，
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5 n1 n) e" w' e2 J, R9 w就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 7 p( R2 c* d8 e0 A
$ u( e+ m/ p9 t- o$ Q: ^* Z0 Z* Q"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." ' ]8 z8 X& m$ H5 [7 O
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" - I) x: Q% A6 p n5 T) A
% H9 M, t# C2 ^9 Z- y6 K喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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6 |2 u/ g- T6 {( ^2 I& N, g' c ^2 a"Tell them you're too stupid to own a computer." " [8 d* z6 _% H- e" a! s
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
