Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 $ j! \. a( x' L; I
( A# c9 \* X7 j$ w+ \7 G"Ridge Hall computer assistant; may I help you?" ' L$ c( l x2 Z$ j5 E9 I m% l& x
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Ridge Hall 電腦公司你好!我可以為您服務嗎? ! @! _" V5 D9 N
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"Yes, well, I'm having trouble with WordPerfect."
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, X+ Y% M* @8 `1 t6 V' `是的，我有WordPerfect的問題。
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6 G; U# N' L B4 T q g" Y"What sort of trouble?" 5 J$ r5 M2 |9 o& l6 T5 K
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 ( L4 p, E0 i M9 l2 x) F
4 P/ Y4 |9 }! F. d"Went away?"都不見了。 ) Y$ G; a; c6 t: v6 p
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"They disappeared." $ D5 c- G: C1 h
2 B4 U, Z) q( Q& K. i. r- k它們都不見了。
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' S9 J+ J* v- g/ m R& |. ~* Q+ q"Hmm. So what does your screen look like now?" 9 f1 t. G/ }' _- D
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嗯，現在你的螢幕看到什麼東西？ - \0 Q1 t/ W* [) K; e1 ^
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"Nothing."
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& F- ?/ e6 A) w5 S0 o+ N5 J* j$ N沒有任何東西。
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"Nothing?"
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沒有任何東西？
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* u+ e" W# O. E( x1 s8 a) X0 ["It's blank; it won't accept anything when I type." - s$ ~, Z0 F5 ]
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螢幕是全黑的，我打的字它都沒反應。 & C/ F7 s2 x2 h) ]- ~
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"Are you still in WordPerfect, or did you get out?" : i8 e I: m& v0 z7 P L
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您是否還在操作WordPerfect，還是以經離開了。
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' f, K2 c# h, O, w! `" p0 C* O"How do I tell?"
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我要怎麼說明呢？
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* T" }8 W3 L' }8 }& O0 U1 l3 c, w4 W"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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5 d a( n- N+ U/ `" [& L# d8 k"Never mind. Can you move the cursor around on the screen?"
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% z2 [ H6 @5 ?/ K0 d4 b: K不管它了，你可以看到游標在螢幕上嗎？ : S% D4 z; z4 B, m% x2 j5 z
# X; A$ @7 t7 Q. x, I* R"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?" , A% J; e& J1 E! v$ e4 t- `/ C, \ p
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顯示器上的電源指示燈有沒有亮？
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% \4 \" Z$ `+ `8 D+ z"What's a monitor?" ' D, w! Z1 i3 J3 d A& c/ _7 X
$ i3 Q- W5 V) U什麼是顯示器？ # j$ H7 X9 S& P% x4 r& k
( P$ x2 T/ G$ @! O8 E% M, u1 i: J9 J"It's the thing with the screen on it that looks like a TV. # ^: B4 H4 f% U. }- Z+ E. S
' X4 F6 z; t0 |* |2 g1 I BDoes ithave a little light that tells you when it's on?"
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% O/ |' r% L: J ^" [+ T( B就是那個看起像電視的螢幕， ) l, @% C0 C# `
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有沒有一個小光點告訴你它是開著的？ 3 e; w1 D7 k& X5 j
2 d4 t# i: [/ a t, e4 YI don't know."
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我不懂耶。 " A2 A6 q9 C: j5 H9 l3 t8 u& S
5 H# b7 M ]5 Q, g"Well, then look on the back of the monitor and find where % r, X, Z( O. \$ _
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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, K8 C, {6 J5 N+ o' S* n"....Yes, I think so."
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+ w! G1 ]3 S# k5 T- X是，我想我看到了。
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w" m( a1 P& i$ G% |"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 3 D' d6 K& K5 \3 r- @4 h( w' j
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"....Yes, it is." * j" V* L4 [( Z0 m$ {
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有啊! " M% y% \$ U1 p1 n' L* v4 E
+ K* D+ }/ z" _- Y, D+ y"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?" 5 v/ E2 [! L- \) C1 h
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." # U) ]. {+ `/ a- H
$ @' [7 ?( p! W: q" j, k沒有。 # C' j" `% w4 {0 N9 S, l G' J
8 Q1 I0 U6 x6 W( a$ ?) W3 G"Well, there are. I need you to look back there again and find . c6 v% u+ ~: i' |' a6 d, Y
* x! p2 X* q5 {; W% U1 U8 Y! jtheother cable."
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7 N n9 e* D5 v' B$ o就是了，我要你再到顯示器後面去找另一條電線。
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, E* T" u- _! t# R( K* n+ K"....Okay, here it is." 0 @+ V- F% B, B4 T
" {; T" w0 C. c* r/ XOK，找到了。
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"Follow it for me, and tell me if it's plugged securely into
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( t2 J6 D! m& l" ktheback of your computer."
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: a: g$ Q1 p4 j! ]7 G再替我找下去，告訴我它有沒有確實插好在電腦後面。
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0 J: D3 _) D5 Q# ^0 [& t/ S"I can't reach." - V1 H6 f* Z* ]; I0 e5 Z
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我搆不到。 & g! m' j3 {9 u. N, H \
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"Uh huh. Well, can you see if it is?"
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% r7 J+ g! t8 Q! ~2 T" d嗯，那麼，你看得到嗎？
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6 q9 P$ R$ ~" p$ b"No."
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看不到。 $ M1 z0 @9 X# u [: E, ?6 F
5 c, a% @1 `! d$ `9 V1 i$ B9 ~& G"Even if you maybe put your knee on something and lean way over?" . t5 V# \0 F0 Z" @) x9 N: _) ]
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那麼拿個東西墊高，爬過去看一下？ S+ u6 R! I/ F
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." 3 n$ e3 ~* _4 J6 ]& @0 g
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喔，不是角度不好看不到，而是太暗了。
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& e ~5 p1 k; I! z8 j, o0 O"Dark?"
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& ^ d- d0 ~0 g! U"Yes - the office light is off, and the only light I have is
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( I5 W1 {, s; g1 u- x6 v% t$ xcomingfrom the window." 6 u! O: }/ y, v3 B8 _2 H" L
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 3 _' \- M/ a c
: r& r& D1 p: z6 ]. [2 H" k' c"Well, turn on the office light then."
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9 `0 m0 D' N: `那麼把辨公室的電燈都打開啊。
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"I can't." & L/ L+ ?1 e( T0 f% _! O
& v2 M2 A4 }6 {2 e9 O; `沒辦法。 0 z$ `& N- i! j E) m$ q
" U, P3 Z. U# p/ ?3 h"No? Why not?"
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沒辨法？為什麼？
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: c" O2 z; X6 V( {5 Z& |$ N2 D"Because there's a power outage." , ]& x+ q: U: H+ X7 j* t
8 Q) [# \$ `. }. m0 X( G- X4 W因為停電啊! ( R9 w- Y, s( \
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"A power...... A power outage? Aha! Okay, we've got it licked now. 6 A7 I. f9 Q$ ^* \4 r
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Do you still have the boxes and manuals and packing stuff
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3 i) j4 G' r" \! V X- \2 o9 }/ p3 eyourcomputer came in?"
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8 D4 }( {6 T1 h& I+ A停...停電？&#@!(& ，喔!OK，現在開始打包，
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7 T4 L4 ^9 s1 _4 \, d0 a% d電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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- M! R, L- j- Z) |) z. ~"Well, yes, I keep them in the closet."
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) a3 X3 }% k$ A' m g! ]6 J嗯，是的，我已把它們收在櫃子裏。 & P) W/ h/ U8 I) ?' Z1 s' `* I
' ]! O# M. U: x$ @9 Q( O" L$ Q5 ]"Good! Go get them, and unplug your system and pack it up justlike : z, G8 K) y8 v9 ^! A, m6 m/ g
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it was when you got it. Then take it back to the store youbought it from."
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) j# b8 ~9 J u U; |9 [ X6 e! |很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ( t6 m8 P+ k% K3 G' l6 g
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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U( l6 x$ f X1 ^0 U2 ^- b是的，恐怕是這樣了的。 ) Y+ U7 n: q- Q
+ D7 E3 P- C: w& v" g"Well, all right then, I suppose. What do I tell them?" * D2 I6 m' S) A1 V/ w& }
( Z4 n/ @# K" Y9 @% T( m8 L喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ & G4 \' e# Q" \, A1 N
' h8 J' l6 `0 f5 R" Y4 x. h"Tell them you're too stupid to own a computer."
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' u" z4 E6 T$ C; L$ v) ]就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
