Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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6 |( e8 V j; Q5 L5 {1 s7 z"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎? : G2 S) N/ k! i& W$ J/ z$ `
, X4 {" D0 F* ]"Yes, well, I'm having trouble with WordPerfect." & j5 N& W+ G7 f+ O
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是的，我有WordPerfect的問題。 : G) P4 }. p& n1 V! T- X, K; w
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"What sort of trouble?" $ R2 D- D2 Z6 ~
( B/ W- ?! G5 n, E+ `1 s您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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J, y9 x$ w, Z* [1 p. x我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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"They disappeared." " @0 c* d6 c$ ]7 R4 M$ _
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它們都不見了。
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$ O6 g$ l7 ? G"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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9 V# a( R: ^' k7 m& D/ d) i$ Y"Nothing." / A7 \7 L2 P2 [ \. K/ r
; T3 p$ K/ `3 `; o. p沒有任何東西。
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"Nothing?"
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沒有任何東西？ 5 ^) c6 L Z5 j
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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m! Y( D; }1 D; j5 p6 ` `8 M p"Are you still in WordPerfect, or did you get out?" * n$ d9 {1 @+ x1 t
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您是否還在操作WordPerfect，還是以經離開了。
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; H# F a: \, Y2 S, J0 R8 z2 \; B"How do I tell?"
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6 L) X; d0 I/ k( G# T我要怎麼說明呢？ % l- U0 N% [% X/ ?8 e
8 [2 S$ V- }1 g: ~"Can you see the C: prompt on the screen?" ( c8 N# k) u8 N& s4 n
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你可以在螢幕上看到 C: 的提示符號嗎？ . }% m! J3 Y7 C$ \, k$ l, d1 J5 x( ]
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"What's a sea-prompt?" - K s; |+ T- D/ A
/ o4 }; m& W7 _1 J! Y- h) E什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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3 G( C: x# d2 |' g( d0 w9 \3 Q不管它了，你可以看到游標在螢幕上嗎？ + _. q( t2 k! Z/ y
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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, r( h* D+ s. }% R7 ?# X6 {"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ 4 Z9 Y8 u# B0 a3 K' o
" b, T( }* B( J4 [! g"What's a monitor?"
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什麼是顯示器？ , P( { S) U* f1 d& M' X
1 a9 d, T8 }4 W' p* y$ x; \"It's the thing with the screen on it that looks like a TV. 3 O' _* @6 j/ p) U
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Does ithave a little light that tells you when it's on?"
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5 ^0 d+ V" I' n* F% C就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ 2 _# u Q1 D$ I
0 Q( o ]' M! HI don't know." , z/ |6 @" k/ X% S, H6 o0 c
/ \# ^1 |, K3 m: P s0 N; @1 Q我不懂耶。
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" v3 \8 v6 K. A0 r"Well, then look on the back of the monitor and find where % d- S5 w0 E9 D% c
4 u% f8 L; }8 c0 |6 @. othe powercord goes into it. Can you see that?"
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' }6 O# j8 X# _9 f! }) e那麼，你能不能看得到顯示器後面有一條電源線接在上面？ T9 h. V) S( q% y6 c% U
X. U: U) F. Q& }" S"....Yes, I think so."
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; F7 a) M/ |, s+ g是，我想我看到了。
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: k+ C0 I' [% D5 i"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." 3 K# k+ {. o3 @) j: z
8 C h0 F6 W3 h6 e+ ]0 ~有啊!
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"When you were behind the monitor, did you notice that there were
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& d! K% v7 m, O7 ? ttwo cables plugged into the back of it, not just one?"
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5 T6 {( o6 T2 e# l2 q你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 0 B& N8 _; h* S# p' o
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"No." $ ^0 b o% Y' r$ c$ P
% p/ I" E: g' J" r沒有。 ! K% a R' \* C' z: v$ \
$ c0 }' {1 _( S% t l @" u"Well, there are. I need you to look back there again and find
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theother cable." 6 j% B7 }# M- ]; [: K( d8 V
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就是了，我要你再到顯示器後面去找另一條電線。 $ Y8 w* `! Y. C8 P2 l; u ~9 ]: S
! f0 x) k2 ~9 @3 z Q, y' [6 c"....Okay, here it is." , D; l& c0 E4 ]) s5 o
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into : b( t8 c4 b7 K/ ~# P, h, }& J
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theback of your computer."
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* T9 S1 r# O( M$ |再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." n9 f% x# c" h' W% }
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我搆不到。
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$ f; _( s! P; x6 ]"Uh huh. Well, can you see if it is?" ' I6 g1 ] q/ o2 Q, I! ^
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嗯，那麼，你看得到嗎？
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+ \1 r8 q! L9 ["No." 8 L7 u% [ r+ `3 ~, `+ j" p
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看不到。
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) R6 s, |& k7 F" H"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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4 v( d$ I7 _3 G$ ~/ E" q H! d"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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' }+ [0 G! t) f7 e7 H/ v( o喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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) J7 e7 {/ @9 t) l6 j. P1 ?太暗？ , A+ f8 v) r+ n+ Z2 D: H) w
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"Yes - the office light is off, and the only light I have is
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7 u2 r. y! b. R' y. Acomingfrom the window." - ^1 u5 G" }& I& _3 A
+ A% _; e6 _9 k: m, W是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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7 J( h& b- z# U' Y3 P"Well, turn on the office light then." ( ~- C/ p0 ]- A7 U
9 u5 }( Y3 f& {( k那麼把辨公室的電燈都打開啊。
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"I can't."
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# t9 j+ T7 c* k; `沒辦法。
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"No? Why not?"
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1 o9 P" T- ~. J, u' w) l沒辨法？為什麼？ ' F3 [8 Q: P$ H7 f& k0 r
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"Because there's a power outage."
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因為停電啊!
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0 Q$ M5 |% ^* S"A power...... A power outage? Aha! Okay, we've got it licked now. . {1 y( i {: X$ Z9 K3 t; d+ H
5 [& l) B5 a( k1 h1 B. YDo you still have the boxes and manuals and packing stuff ' j( ]# S1 K7 O8 a) A, i: r ]
2 I# D6 D) v8 {) tyourcomputer came in?" & T" o+ q {1 I1 m
G6 {0 p f0 Q( g9 b停...停電？&#@!(& ，喔!OK，現在開始打包，
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6 g! u# N$ b4 L5 W電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ! ~4 v* q( g c; }
. m# ~6 j7 I7 V x6 `"Well, yes, I keep them in the closet."
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0 Y+ r( R* o" Y& W9 y嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike * {% q# K9 C# B3 }
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it was when you got it. Then take it back to the store youbought it from."
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1 t# _0 o: W2 \/ p7 T很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" 5 W9 r" [- V+ i3 J6 H/ J
% @3 N1 v# P" s) C- ~, `真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." f3 u# G) J, O3 e! A! [; p# g: J
. `- ^. ]3 u2 K% H) R o S# _) |是的，恐怕是這樣了的。 0 D9 D2 x! b% |2 W1 `
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"Well, all right then, I suppose. What do I tell them?"
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0 i" {4 a- k! V$ \7 Z喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ ( ?+ K0 A- H! r! I( T2 |2 h% x
+ [1 ?5 o+ Y' O- p X"Tell them you're too stupid to own a computer." 9 O: I' f1 X x8 `
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
