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¤@­Ó WordPerfect ¹q¸£¤½¥q­û¤uªº¯u¹ê¹ï¸Ü
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"Ridge Hall computer assistant; may I help you?" 0 x# G1 z3 F: d1 \8 c" Q
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Ridge Hall ¹q¸£¤½¥q§A¦n!§Ú¥i¥H¬°±zªA°È¶Ü? 0 ?7 Z/ s8 w0 K  N; ]" |, x; t2 _5 k
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"Yes, well, I'm having trouble with WordPerfect."
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: l! Y2 V- Y4 t: N! t"What sort of trouble?" 1 ?! M5 R6 A5 `' I& q; \; M- o
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±z¦³¤°»ò°ÝÃD©O ?
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6 W3 ], J# j+ O4 j) o2 q- H; _"Well, I was just typing along, and all of a sudden the words wentaway."
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§Ú­è­è¦Û¤w¦b¥´¦rªº®É­Ô¡A¬ðµM¶¡©Ò¦³ªº¦r³£¤£¨£¤F¡C
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" ]7 c. o  h8 P7 i"Went away?"³£¤£¨£¤F¡C 7 O( Q# w+ e7 D6 }" ^

' j+ s! y, B2 g% a$ j( R"They disappeared."
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"Hmm. So what does your screen look like now?"
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¶â¡A²{¦b§Aªº¿Ã¹õ¬Ý¨ì¤°»òªF¦è¡H
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8 A( o" J/ o9 n"Nothing."
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"Nothing?" , V: B% w9 r/ `; F# G

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# M' B4 B- {1 r$ _% a2 z. k7 J"It's blank; it won't accept anything when I type."
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$ H3 w* B9 S: l+ p7 X' u¿Ã¹õ¬O¥þ¶Âªº¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C . y& [: y& \$ d0 T) F1 B
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"Are you still in WordPerfect, or did you get out?"
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% H. Q' ^8 S; z' y% B( Z±z¬O§_ÁÙ¦b¾Þ§@WordPerfect¡AÁÙ¬O¥H¸gÂ÷¶}¤F¡C ) E1 O; H9 ?* s8 [
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"How do I tell?" 2 t+ Z$ p# u  Y$ e0 p/ F* g3 }
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§Ú­n«ç»ò»¡©ú©O¡H
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"Can you see the C: prompt on the screen?" $ A# C; V( b8 z$ {
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§A¥i¥H¦b¿Ã¹õ¤W¬Ý¨ì C: ªº´£¥Ü²Å¸¹¶Ü¡H ; h6 y/ E2 t& L9 O" i" O7 b. ?

2 D6 ~; w; h# L# }"What's a sea-prompt?"
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¤°»ò¬O "®üªº´£¥Ü²Å¸¹" ("sea"=®ü¡A©M "C"¦P­µ)
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3 N3 W8 i1 ^. g/ M5 W5 X! H# s$ ]"Never mind. Can you move the cursor around on the screen?"
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! c: R# L9 {4 Y5 y& M/ Y1 e$ @) F"There isn't any cursor; I told you, it won't accept anything Itype."
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¿Ã¹õ¤W¨S¦³¥ô¦óªº´å¼Ð¡A§Ú§i¶D§A¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C % I4 f- W6 K: n. j& L

! p6 \5 D2 K- ?! c6 {8 n"Does your monitor have a power indicator?"
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"What's a monitor?"
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¤°»ò¬OÅã¥Ü¾¹¡H % I  i# B' B! [5 w9 P7 W

( Q# ^. c8 e' n  o. ^7 `"It's the thing with the screen on it that looks like a TV.
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7 _8 D6 b6 z) k& d  @( pDoes ithave a little light that tells you when it's on?" - O6 q5 _8 l/ E* T
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´N¬O¨º­Ó¬Ý°_¹³¹qµøªº¿Ã¹õ¡A
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¦³¨S¦³¤@­Ó¤p¥úÂI§i¶D§A¥¦¬O¶}µÛªº¡H
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I don't know." 9 t& K: i: r: N
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§Ú¤£À´­C¡C
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"Well, then look on the back of the monitor and find where ' F  l5 n. K0 E3 P$ f* m- M

* J: k- Q! h' ^/ \& Z7 }the powercord goes into it. Can you see that?" & H  \7 M- I* Z6 Q. Q$ J
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¨º»ò¡A§A¯à¤£¯à¬Ý±o¨ìÅã¥Ü¾¹«á­±¦³¤@±ø¹q·½½u±µ¦b¤W­±¡H 8 L6 K# [1 k; c4 n6 s

4 \. ?* \8 B3 a0 X! b4 Y( w"....Yes, I think so." ! S( T# F, s$ a  v1 w' l7 e

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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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"....Yes, it is."
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% S* {7 U' t9 G"When you were behind the monitor, did you notice that there were ; w7 c/ i: _5 Z; |

( i* @) h1 M& |; Rtwo cables plugged into the back of it, not just one?" 8 r& z- B% c: ]0 Q( Q6 Z, ], d/ Q
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§A¨ìÅã¥Ü¾¹«á­±¬Ý¬Ý¡A¦³¨S¦³ª`·N¨ì¦³¨â±ø¹q½u´¡¦b«á­±¡A¤£¬O¥u¦³¤@±ø®@¡H
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"No." ! N2 Z. F( \8 S2 q  |

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"Well, there are. I need you to look back there again and find
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theother cable." / V$ Q: M! m8 T2 ~6 `
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´N¬O¤F¡A§Ú­n§A¦A¨ìÅã¥Ü¾¹«á­±¥h§ä¥t¤@±ø¹q½u¡C
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" l5 @" _) @5 k( @& l+ t+ `"....Okay, here it is." * l/ b* O5 R4 |  h. p

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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."   n% o7 v% C, w/ q5 ^* U" [1 |
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¦A´À§Ú§ä¤U¥h¡A§i¶D§Ú¥¦¦³¨S¦³½T¹ê´¡¦n¦b¹q¸£«á­±¡C 5 F7 D. z2 Q9 d9 a

+ o! F6 x; W1 [3 O& l"I can't reach." 4 J7 N* ]' l* G2 @4 [% U
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8 x4 b+ x' `$ H* I# g"Uh huh. Well, can you see if it is?"
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% B8 a; N: k& R. T7 q! u"No."
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"Even if you maybe put your knee on something and lean way over?"
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¨º»ò®³­ÓªF¦è¹Ô°ª¡Aª¦¹L¥h¬Ý¤@¤U¡H : j' M3 Q6 H9 X

! @2 Z0 o* r  t! w8 G"Oh, it's not because I don't have the right angle - it's becauseit's dark." : F6 @" B+ V/ e
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³á¡A¤£¬O¨¤«×¤£¦n¬Ý¤£¨ì¡A¦Ó¬O¤Ó·t¤F¡C
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8 U9 r& h- W! @5 D/ D% Y"Dark?"
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¤Ó·t¡H / z+ j- x; `+ f: t. h
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"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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¬Oªº¡A¿ë¤½«Çªº¿O¥ú¥þ³£¤£«G¡A°ß¤@ªº¥ú½u¬O¨Ó¦Ûµ¡¤á¥~­±¡C
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"Well, turn on the office light then."
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¨º»ò§â¿ë¤½«Çªº¹q¿O³£¥´¶}°Ú¡C
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( J) v1 O& b- N, b# U! Z* D3 B"I can't." " a" w0 t+ |) @  ^( e9 u: n

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/ y  f+ v% Z" i; r5 I"No? Why not?"
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"Because there's a power outage." % q  ?' _& F" p& w$ v2 C
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¦]¬°°±¹q°Ú!
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"A power...... A power outage? Aha! Okay, we've got it licked now. ( x4 O% ~& @' N3 j

  z5 P) P" v6 {3 W! U8 G3 b% ^Do you still have the boxes and manuals and packing stuff 2 D. m* f/ u' U: |/ ~: B
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yourcomputer came in?"
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2 c1 \/ g% c( r2 u; y°±...°±¹q¡H&#@!(& ¡A³á!OK¡A²{¦b¶}©l¥´¥]¡A / T% L0 L/ H, a6 P- n* m% M; M, ?

' G) L+ V! K- i2 Q4 e¹q¸£¤½¥q­û¤u°e¹q¸£¨Ó®Éªº¥]¸Ë½c©M¨Ï¥Î¤â¥U³£ÁÙ¦b¶Ü¡H , \5 ?. i/ O* y
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"Well, yes, I keep them in the closet."
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¶â¡A¬Oªº¡A§Ú¤w§â¥¦­Ì¦¬¦bÂd¤lùØ¡C ' I* X- f# R5 I3 P" f3 k
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"Good! Go get them, and unplug your system and pack it up justlike 1 U8 ?* L4 K# _& e  z2 [' g
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it was when you got it. Then take it back to the store youbought it from."
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«Ü¦n!¥h§â¥¦­Ì®³¥X¨Ó¡AµM«á§â¹q¸£·h¤U¨Ó¥]¸Ë¦n¡A
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5 U9 Y! ]$ B. z0 {+ S6 W´N¹³­è°e¨Óªº®É­Ô¤@¼Ë¡CµM«á¬Ý§A¦b¨ºùضRªº¡A§â¥¦°e¦^¥h¡C 1 [. }4 r' x1 v9 |0 u2 {

  q6 F0 L$ V; ^7 e+ B4 `- x"Really? Is it that bad?" 5 j3 m( F3 k, l6 ~; M$ Q# C

% d8 \- t9 ^3 I8 r* x7 N& j3 |¯uªº¶Ü¡H¬O¥¦Ãa±¼¤F¶Ü¡H
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"Yes, I'm afraid it is." ! x7 D# w2 |' Y* X

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+ K& |' @! v6 O: r3 |' ^: c"Well, all right then, I suppose. What do I tell them?"   S, s( ~" D5 k) q: B: T
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³á¡A§Ú·Q¤j·§´N¬O³o¼Ë¤lªº¡C¨º§Ú­n«ç¼Ë¸ò¥L­Ì»¡©O¡H
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"Tell them you're too stupid to own a computer." : K" L# V8 d; w+ p3 W& `- V
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