Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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. j: f$ y5 I) k8 _"Ridge Hall computer assistant; may I help you?" ; e4 {1 r) T! L, J' y
1 q( G1 Y& A& O( ]5 y! X+ g5 m" f# mRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。 6 s9 G* ^4 Q/ {& D. A. R
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"What sort of trouble?"
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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"They disappeared." ( }4 R6 n2 P3 k, q
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它們都不見了。
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. n3 a. ?9 {; U2 T"Hmm. So what does your screen look like now?" * u, H7 _& N- e- |
0 u+ M+ h+ A- J嗯，現在你的螢幕看到什麼東西？ % o/ A0 G' ^ F# Z- |2 Q4 x
+ R+ v0 h$ z7 B( G. Y"Nothing."
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9 P# c8 `& I+ S5 f( R* v8 W$ f沒有任何東西。
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# l; @6 O. ]( b: s$ F7 A) t* X"Nothing?"
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沒有任何東西？
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"It's blank; it won't accept anything when I type."
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, j- L u% w F: S5 y螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" * e w4 p% ~, w2 f
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您是否還在操作WordPerfect，還是以經離開了。
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7 M6 J6 k3 |! J0 x! D W5 U+ W1 W"How do I tell?" 3 k7 ~6 ]$ @/ Z* y. n/ B$ A
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我要怎麼說明呢？
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"Can you see the C: prompt on the screen?" $ P+ I$ ^: K8 x# M2 E' V% a
2 P# Y" A" a4 R7 ]你可以在螢幕上看到 C: 的提示符號嗎？
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1 Z" R1 N9 S4 l" y7 Z( d/ q"What's a sea-prompt?"
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3 Q: @( Q* b8 s6 \什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype."
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: ~* z. H& h* a8 c螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?" 0 u ?+ e5 J7 K3 z, n. Q3 m( X
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顯示器上的電源指示燈有沒有亮？
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; H/ R4 |8 v; Y"What's a monitor?"
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; F9 {4 W9 Z7 p7 v4 L# s, W什麼是顯示器？
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, o, j, r* H- N8 D"It's the thing with the screen on it that looks like a TV.
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# u% V% T4 a% _, J* F, UDoes ithave a little light that tells you when it's on?" : w: j1 G- Q( b% F+ Z+ X: v8 m
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就是那個看起像電視的螢幕， : d4 D2 A2 }+ A: A6 c1 r
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有沒有一個小光點告訴你它是開著的？
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I don't know." # g6 o& v( _6 f: U7 F# b
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我不懂耶。 & [+ k+ f* J4 _* Y, F) s' i
6 o/ ?8 ^0 A6 e- `2 F"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" 2 A/ {/ |& f4 J, g6 o
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." + j2 X. f! E. T/ B# o( k. L
0 p6 }. V( g: q$ Z, h是，我想我看到了。 $ k- \ N3 W) [7 F# j. @
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." - R! j$ m3 Z# h$ g+ B- U; N
6 ^ _$ p' I$ t+ d3 l太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." 1 I. ~' e: l( s0 ~
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有啊! 8 y$ E- ~1 O. x' \; B; x
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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8 {9 R2 ]5 \/ f- j% _' t# B' d你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 5 a. i, c, P0 F- m# c
* Q9 ]* u" S7 c, T"No."
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6 P! W0 ` @; }; M沒有。 7 N0 Y& o4 a5 e+ ^# _* l
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"Well, there are. I need you to look back there again and find
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% x& p' @, j+ itheother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 % h( |+ ^, d+ M+ u5 ]2 a8 B# \! V
: |5 o G) u, e& r6 w"....Okay, here it is."
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OK，找到了。
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' |! [8 J2 p8 w. r"Follow it for me, and tell me if it's plugged securely into
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7 T# Q1 E+ E2 m. o9 Itheback of your computer." / Q( f1 q% }# W$ d; \! G( S: y* ^
& z4 b9 o, ]* ?再替我找下去，告訴我它有沒有確實插好在電腦後面。 v! i- L1 w4 e9 l' ]$ N" B
5 T! Z. F a& T; T. B"I can't reach."
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我搆不到。 4 m' P4 @1 h! U0 w# a6 w. c
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"Uh huh. Well, can you see if it is?"
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) p0 g3 f l+ G6 a- ^7 ~$ a嗯，那麼，你看得到嗎？
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* Z/ F. t- `7 K2 {"No."
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看不到。
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/ M/ ^) C5 L6 E0 W"Even if you maybe put your knee on something and lean way over?" 6 ^* V, H+ r1 F& O( J0 ^ |) p
8 j% r0 w3 \8 X: r那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." ^( a6 g, _- R4 |+ U' Z
8 c* W( i) r5 M- S" z! M5 x8 R喔，不是角度不好看不到，而是太暗了。
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- d, A( U' o1 D$ e4 r, v' W"Dark?"
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& _3 i% A) W4 O) g: X1 \太暗？ ( n6 M2 `; p" V
+ \* s1 H4 x/ Y# E4 M# W8 R/ C"Yes - the office light is off, and the only light I have is
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* o/ I% W9 G* @# ccomingfrom the window." . b3 e! [0 f1 q4 Z" w4 Q
. A/ L% T# k% E/ J1 n是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 7 G& h9 p _ W
) P8 G+ ]0 l/ M* Y9 R8 B% n% ]; A# f"Well, turn on the office light then." ) M3 g$ G7 c+ s' h, Y; T
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那麼把辨公室的電燈都打開啊。
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"I can't." ' k& O3 z6 d( B* q8 u+ S
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沒辦法。 5 c \8 w- G! m
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"No? Why not?" * L7 t, I# ?6 j" w
* K9 P1 e1 o+ y! }- F" E& x. e沒辨法？為什麼？
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# r% o/ t7 E) f) {' G( D"Because there's a power outage." 8 F$ w" [ Y$ A, o- G
( }4 T- g& S9 {2 q因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. 7 y8 @7 j4 u8 I. v6 ?) Q9 w6 j1 }
) x9 W' M+ P% \: F# p7 P0 tDo you still have the boxes and manuals and packing stuff
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yourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包， , O, D9 E( j# v% H$ b
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ & |: T7 W# \( }/ \, h- X
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"Well, yes, I keep them in the closet." M- R0 W2 J# I( v
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嗯，是的，我已把它們收在櫃子裏。 & S; Q/ |. F! }9 c* z: m3 A
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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, @ G. o9 e& ` R3 M9 V i很好!去把它們拿出來，然後把電腦搬下來包裝好，
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) G c/ j. L; k0 u就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 / c7 l& S; f# t1 r- d& w! B
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"Really? Is it that bad?"
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1 `1 Q( j/ ^1 W0 ]6 l- Q1 {真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." & m! t" W+ }2 z. C
) r$ Q# Q, [5 `5 @3 L9 J ?是的，恐怕是這樣了的。 1 z- _) z$ b- F3 I
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"Well, all right then, I suppose. What do I tell them?"
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3 e7 ^$ B: [. V喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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0 v. m) p4 P) L9 W P- X+ V就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
