Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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7 E0 I+ `/ h0 b) L/ \5 L. V$ S3 Z6 `0 i"Ridge Hall computer assistant; may I help you?" 2 L& B1 f6 c0 O! m5 {
; K9 s, k8 q# E: l. ERidge Hall 電腦公司你好!我可以為您服務嗎?
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! e+ I% |3 b$ V! z* A"Yes, well, I'm having trouble with WordPerfect." 7 _8 a! K& N' l3 o/ v3 m
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是的，我有WordPerfect的問題。 $ b A8 N9 G* i
# \, Q! b4 r9 d) @, g7 i: P"What sort of trouble?" % j& n; S6 @2 d- ]7 R
$ E7 e5 Q4 A; A8 C: c$ `您有什麼問題呢 ? ; [: e, O( K1 q* A
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"Well, I was just typing along, and all of a sudden the words wentaway." % q; u9 Z! t8 k& j0 @
6 q9 Z# ~5 v) V+ r我剛剛自已在打字的時候，突然間所有的字都不見了。 & f1 E0 q+ u1 w J- V4 ~* A: B' w# c
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"Went away?"都不見了。 1 z9 X3 F) t) h
[; @; E- x. q: f" q2 a4 ~% W"They disappeared." ( H; n5 X8 A4 U! I9 B+ B7 p! e4 W
; [! g! a' {; w5 O( O- c# N2 l3 x- E它們都不見了。 8 |3 m1 P/ i1 _7 r/ o& W( i: b
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"Hmm. So what does your screen look like now?" 9 f. {0 W$ }8 }
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嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。 $ S4 m" ^6 M# P, q2 `! {' P4 \
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"Nothing?" 2 z ` ]( v! W' u+ D. P c' _9 c( I
5 f X, I, V! g4 u$ V/ D% ^& O沒有任何東西？
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6 L8 w5 x3 s _2 R6 R"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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/ Q, y8 f6 h' `& P您是否還在操作WordPerfect，還是以經離開了。 ' H @- P/ A6 C( G& u. D
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"How do I tell?" $ x) z; w; d& |% s$ e- W
; i5 H( F0 S% Y' I7 A我要怎麼說明呢？ 8 B4 f( |: v- e7 \" j: c
- z6 K, M7 I4 {/ f7 n4 ]5 K"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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) l# j9 y. z2 S! S U/ C4 Z"What's a sea-prompt?" 3 N% j7 ~" g$ O
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" 0 N7 a& z/ C* X Y) L) I7 ~3 N
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不管它了，你可以看到游標在螢幕上嗎？
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6 C4 l) T- e! }0 t7 R' V"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?" ( K& Y, T' T1 Q, q; A
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顯示器上的電源指示燈有沒有亮？ / J5 h9 L8 d1 d6 u2 z
4 U6 w: _$ D* i- f* w8 f+ P+ c"What's a monitor?" ; |7 c Z P; w, x8 m' t& x% K. p
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. - e/ f/ t+ H; e) R; Q3 W# S
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Does ithave a little light that tells you when it's on?" 8 T# D9 I# C' S8 i/ X
) K9 z8 U/ n) n. w就是那個看起像電視的螢幕，
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7 r: U+ @% M$ n5 W7 x有沒有一個小光點告訴你它是開著的？ " q! b! P% \# H2 T3 l0 C3 l# g
0 ?' E+ x/ C2 RI don't know." 8 r2 @0 ]5 ^% F- g5 U4 p8 f' Q
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我不懂耶。 0 P7 I6 d! m8 ]* l
- Z8 ]+ I" ~$ M. r- t3 c, R"Well, then look on the back of the monitor and find where H' Q7 `( ^4 v+ q
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the powercord goes into it. Can you see that?" 7 k5 D5 q* h4 O
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 2 t( k8 u# N" D" q+ W
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"....Yes, I think so."
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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8 m( R7 m2 ]1 `太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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! q e" s; Y" m/ r4 w1 }. e"....Yes, it is."
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有啊!
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( \1 r3 S& |2 S- q- l5 t) n"When you were behind the monitor, did you notice that there were
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( X# Z3 Y* E w3 \two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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) l/ s% l [( \% V$ H沒有。
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"Well, there are. I need you to look back there again and find 8 i. m" D- h1 g9 z8 o: ^% a
# x" `: J" L! o1 n! Ctheother cable." " w( \4 D9 P0 d
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就是了，我要你再到顯示器後面去找另一條電線。
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$ ~7 g9 F6 @: G/ E"....Okay, here it is." % N) g! h. f Q' z& X/ I
! a: p5 ^% V' C2 S" BOK，找到了。 & W$ E4 s; t E. W" Z
% s' G- B2 O1 p" b" X"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 # u J( e8 I* h# T9 Z# d
: F7 \; H/ H# k2 d"I can't reach."
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. g% R& [4 z+ K我搆不到。
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! Y# P8 r, D, X2 D, V5 q"Uh huh. Well, can you see if it is?" 4 G# K) C3 H, t- @7 b: }! N1 C2 V2 O
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嗯，那麼，你看得到嗎？
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$ c: Z* B N" i. u"No."
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看不到。 / h! z, f# d# W+ E; ^
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"Even if you maybe put your knee on something and lean way over?" 3 L; P( ^$ m5 }
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那麼拿個東西墊高，爬過去看一下？ 4 \( t8 q- t1 A" N3 K( S1 T
- \. M! b- ^9 Q. ~+ B"Oh, it's not because I don't have the right angle - it's becauseit's dark." 0 C6 |1 |) l4 j4 `- y- @& c5 _% _" o
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喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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太暗？ 2 H. l; s" Q5 ~; j4 r& d
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"Yes - the office light is off, and the only light I have is
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% r9 Q S2 l' j# K4 T9 zcomingfrom the window."
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1 j6 \; ^& K7 {9 ?' l$ d4 ~/ g是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then." 5 x5 A" P6 D. q: T* Q
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那麼把辨公室的電燈都打開啊。
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! f3 {% ^' a, h5 k! g/ N# E7 W"I can't."
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' S8 P0 ~2 ^( }0 d+ S7 s+ g沒辦法。 ; M. \% q' D7 K# D* s( s$ L4 ~
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"No? Why not?"
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6 V* Q; Q& a, \- @) [ E* X沒辨法？為什麼？ + f% d6 i: [1 g$ `$ A
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"Because there's a power outage." 9 h& M% m3 k: \) Z) L
* P" ~- C4 u) a9 ?3 X4 d3 G+ Z因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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+ j2 }/ R/ j" p3 VDo you still have the boxes and manuals and packing stuff 0 R4 J' R) ~$ `8 M9 [2 [( T& c- R' Y5 ^
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yourcomputer came in?" & [: u% l$ p! _+ i2 P u
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停...停電？&#@!(& ，喔!OK，現在開始打包， 8 v* ^; e- o9 R7 r. q
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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% c( g* C7 {1 p. i"Well, yes, I keep them in the closet."
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+ M2 |2 j0 M; r$ z嗯，是的，我已把它們收在櫃子裏。
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8 ^7 W0 p& f' L2 w& o. {) @"Good! Go get them, and unplug your system and pack it up justlike - ]$ o; Z% \) r4 A) ?
* [+ J1 y3 n% @8 ait was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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@7 f _, f) v就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 , Q/ M* z. M9 K# s
# q* u Z' @" `$ _# J"Really? Is it that bad?" 4 p: q. w( g! M
, [0 T& g D4 F真的嗎？是它壞掉了嗎？ ' b8 H4 Y. K1 o- c
" s, R$ a8 h: a' r& V% C: Z"Yes, I'm afraid it is."
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2 n# I) x: Q; t/ y; \5 U/ X) j! B+ q是的，恐怕是這樣了的。 % z; D* g ]- G. r
1 r- g# g5 g% V4 V; ] n9 e"Well, all right then, I suppose. What do I tell them?" * v* s& E' }0 Z/ u- W' r( a
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 7 b. ^- W$ H& C# a
. z% I0 m$ t+ p5 t) W"Tell them you're too stupid to own a computer."
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0 j. ]0 V4 m1 T! p* ?5 _4 A7 @* H3 q1 j就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
