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. j: f$ y5 I) k8 _"Ridge Hall computer assistant; may I help you?" ; e4 {1 r) T! L, J' y

1 q( G1 Y& A& O( ]5 y! X+ g5 m" f# mRidge Hall ¹q¸£¤½¥q§A¦n!§Ú¥i¥H¬°±zªA°È¶Ü?
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"Yes, well, I'm having trouble with WordPerfect."
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¬Oªº¡A§Ú¦³WordPerfectªº°ÝÃD¡C 6 s9 G* ^4 Q/ {& D. A. R
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"What sort of trouble?"
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±z¦³¤°»ò°ÝÃD©O ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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§Ú­è­è¦Û¤w¦b¥´¦rªº®É­Ô¡A¬ðµM¶¡©Ò¦³ªº¦r³£¤£¨£¤F¡C
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"Went away?"³£¤£¨£¤F¡C
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"They disappeared." ( }4 R6 n2 P3 k, q
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. n3 a. ?9 {; U2 T"Hmm. So what does your screen look like now?" * u, H7 _& N- e- |

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+ R+ v0 h$ z7 B( G. Y"Nothing."
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# l; @6 O. ]( b: s$ F7 A) t* X"Nothing?"
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¨S¦³¥ô¦óªF¦è¡H
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"It's blank; it won't accept anything when I type."
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"Are you still in WordPerfect, or did you get out?" * e  w4 p% ~, w2 f
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±z¬O§_ÁÙ¦b¾Þ§@WordPerfect¡AÁÙ¬O¥H¸gÂ÷¶}¤F¡C
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7 M6 J6 k3 |! J0 x! D  W5 U+ W1 W"How do I tell?" 3 k7 ~6 ]$ @/ Z* y. n/ B$ A
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§Ú­n«ç»ò»¡©ú©O¡H
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"Can you see the C: prompt on the screen?" $ P+ I$ ^: K8 x# M2 E' V% a

2 P# Y" A" a4 R7 ]§A¥i¥H¦b¿Ã¹õ¤W¬Ý¨ì C: ªº´£¥Ü²Å¸¹¶Ü¡H
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1 Z" R1 N9 S4 l" y7 Z( d/ q"What's a sea-prompt?"
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3 Q: @( Q* b8 s6 \¤°»ò¬O "®üªº´£¥Ü²Å¸¹" ("sea"=®ü¡A©M "C"¦P­µ)
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"Never mind. Can you move the cursor around on the screen?"
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¤£ºÞ¥¦¤F¡A§A¥i¥H¬Ý¨ì´å¼Ð¦b¿Ã¹õ¤W¶Ü¡H
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"There isn't any cursor; I told you, it won't accept anything Itype."
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: ~* z. H& h* a8 c¿Ã¹õ¤W¨S¦³¥ô¦óªº´å¼Ð¡A§Ú§i¶D§A¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C
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"Does your monitor have a power indicator?" 0 u  ?+ e5 J7 K3 z, n. Q3 m( X
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Åã¥Ü¾¹¤Wªº¹q·½«ü¥Ü¿O¦³¨S¦³«G¡H
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; H/ R4 |8 v; Y"What's a monitor?"
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, o, j, r* H- N8 D"It's the thing with the screen on it that looks like a TV.
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# u% V% T4 a% _, J* F, UDoes ithave a little light that tells you when it's on?" : w: j1 G- Q( b% F+ Z+ X: v8 m
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´N¬O¨º­Ó¬Ý°_¹³¹qµøªº¿Ã¹õ¡A : d4 D2 A2 }+ A: A6 c1 r
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¦³¨S¦³¤@­Ó¤p¥úÂI§i¶D§A¥¦¬O¶}µÛªº¡H
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I don't know." # g6 o& v( _6 f: U7 F# b
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§Ú¤£À´­C¡C & [+ k+ f* J4 _* Y, F) s' i

6 o/ ?8 ^0 A6 e- `2 F"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" 2 A/ {/ |& f4 J, g6 o
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¨º»ò¡A§A¯à¤£¯à¬Ý±o¨ìÅã¥Ü¾¹«á­±¦³¤@±ø¹q·½½u±µ¦b¤W­±¡H
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"....Yes, I think so." + j2 X. f! E. T/ B# o( k. L

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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." - R! j$ m3 Z# h$ g+ B- U; N

6 ^  _$ p' I$ t+ d3 l¤Ó´Î¤F¡AªuµÛ¹q½u§ä¤U¥h¡A¬Ý¥¦¦³¨S¦³¨S´¡¦bÀð¤W¡H
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"....Yes, it is." 1 I. ~' e: l( s0 ~
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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* Q9 ]* u" S7 c, T"No."
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"Well, there are. I need you to look back there again and find
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% x& p' @, j+ itheother cable."
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´N¬O¤F¡A§Ú­n§A¦A¨ìÅã¥Ü¾¹«á­±¥h§ä¥t¤@±ø¹q½u¡C % h( |+ ^, d+ M+ u5 ]2 a8 B# \! V

: |5 o  G) u, e& r6 w"....Okay, here it is."
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OK¡A§ä¨ì¤F¡C
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' |! [8 J2 p8 w. r"Follow it for me, and tell me if it's plugged securely into
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7 T# Q1 E+ E2 m. o9 Itheback of your computer." / Q( f1 q% }# W$ d; \! G( S: y* ^

& z4 b9 o, ]* ?¦A´À§Ú§ä¤U¥h¡A§i¶D§Ú¥¦¦³¨S¦³½T¹ê´¡¦n¦b¹q¸£«á­±¡C   v! i- L1 w4 e9 l' ]$ N" B

5 T! Z. F  a& T; T. B"I can't reach."
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"Uh huh. Well, can you see if it is?"
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* Z/ F. t- `7 K2 {"No."
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¬Ý¤£¨ì¡C
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/ M/ ^) C5 L6 E0 W"Even if you maybe put your knee on something and lean way over?" 6 ^* V, H+ r1 F& O( J0 ^  |) p

8 j% r0 w3 \8 X: r¨º»ò®³­ÓªF¦è¹Ô°ª¡Aª¦¹L¥h¬Ý¤@¤U¡H
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."   ^( a6 g, _- R4 |+ U' Z

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- d, A( U' o1 D$ e4 r, v' W"Dark?"
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+ \* s1 H4 x/ Y# E4 M# W8 R/ C"Yes - the office light is off, and the only light I have is
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* o/ I% W9 G* @# ccomingfrom the window." . b3 e! [0 f1 q4 Z" w4 Q

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) P8 G+ ]0 l/ M* Y9 R8 B% n% ]; A# f"Well, turn on the office light then." ) M3 g$ G7 c+ s' h, Y; T
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¨º»ò§â¿ë¤½«Çªº¹q¿O³£¥´¶}°Ú¡C
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"I can't." ' k& O3 z6 d( B* q8 u+ S
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"No? Why not?" * L7 t, I# ?6 j" w

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# r% o/ t7 E) f) {' G( D"Because there's a power outage." 8 F$ w" [  Y$ A, o- G

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"A power...... A power outage? Aha! Okay, we've got it licked now. 7 y8 @7 j4 u8 I. v6 ?) Q9 w6 j1 }

) x9 W' M+ P% \: F# p7 P0 tDo you still have the boxes and manuals and packing stuff
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yourcomputer came in?"
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°±...°±¹q¡H&#@!(& ¡A³á!OK¡A²{¦b¶}©l¥´¥]¡A , O, D9 E( j# v% H$ b
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"Well, yes, I keep them in the closet."   M- R0 W2 J# I( v
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¶â¡A¬Oªº¡A§Ú¤w§â¥¦­Ì¦¬¦bÂd¤lùØ¡C & S; Q/ |. F! }9 c* z: m3 A
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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, @  G. o9 e& `  R3 M9 V  i«Ü¦n!¥h§â¥¦­Ì®³¥X¨Ó¡AµM«á§â¹q¸£·h¤U¨Ó¥]¸Ë¦n¡A
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) G  c/ j. L; k0 u´N¹³­è°e¨Óªº®É­Ô¤@¼Ë¡CµM«á¬Ý§A¦b¨ºùضRªº¡A§â¥¦°e¦^¥h¡C / c7 l& S; f# t1 r- d& w! B
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"Really? Is it that bad?"
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"Yes, I'm afraid it is." & m! t" W+ }2 z. C

) r$ Q# Q, [5 `5 @3 L9 J  ?¬Oªº¡A®£©È¬O³o¼Ë¤Fªº¡C 1 z- _) z$ b- F3 I
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"Well, all right then, I suppose. What do I tell them?"
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3 e7 ^$ B: [. V³á¡A§Ú·Q¤j·§´N¬O³o¼Ë¤lªº¡C¨º§Ú­n«ç¼Ë¸ò¥L­Ì»¡©O¡H
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"Tell them you're too stupid to own a computer."
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