Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ; L( l9 |1 Q* N; q; C* W( E6 S
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"Ridge Hall computer assistant; may I help you?" " ^/ ?. w/ v! A" ~( d
- N! ]+ d8 n6 t, v6 v9 SRidge Hall 電腦公司你好!我可以為您服務嗎?
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, R# w/ B2 q3 H8 I; Y"Yes, well, I'm having trouble with WordPerfect." ) P4 c: k' o F
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是的，我有WordPerfect的問題。
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"What sort of trouble?" ) q: e& I! ]8 P* {
@+ A; Z; K/ i& V0 d" R$ F* ~您有什麼問題呢 ? # A3 ]- M4 k6 @
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"Well, I was just typing along, and all of a sudden the words wentaway."
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7 B4 Y# @5 U1 c9 o I3 u# F我剛剛自已在打字的時候，突然間所有的字都不見了。 8 r$ J* ?( x4 |$ N: C8 Y
) p8 a- G8 v6 J0 w3 n% O"Went away?"都不見了。 . B5 s9 Z& n2 T! r& ]) k
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"They disappeared."
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它們都不見了。
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"Hmm. So what does your screen look like now?" 4 p. G' c) {: O w d2 G
1 w' P7 @- v6 {! @* T. p嗯，現在你的螢幕看到什麼東西？
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3 A& ]& w, U. P7 B/ M"Nothing."
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! V+ r' k, D: T8 t- Q% G沒有任何東西。
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( H' a" H# W8 G"Nothing?"
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沒有任何東西？ + j- X8 M& m* q. n% N: q
l% j, R% g+ \% D1 n9 a"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 6 a% s Z7 [) z+ }/ g1 ?& J# Q
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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$ G* c) a$ s( J9 N, D我要怎麼說明呢？ ! M, }' ?: `0 _
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"Can you see the C: prompt on the screen?" 8 U& V0 r, t& K/ @
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你可以在螢幕上看到 C: 的提示符號嗎？
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' V# u* W$ A) O"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ * X. C! ~& H! C8 r) x
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"There isn't any cursor; I told you, it won't accept anything Itype." - t) h% o$ [+ Y# g* Z r% i- a* }% F
5 O" |9 h3 k) T8 D$ V螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 2 F: g! R1 a- x- R8 Y
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"Does your monitor have a power indicator?"
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' U3 R4 [8 ]3 l5 w2 _顯示器上的電源指示燈有沒有亮？ 6 f# v6 U- m0 ~6 u# u6 W( ]) P$ G
; E! K: m" J7 N# R% [- x"What's a monitor?"
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8 T r6 c: m( _' l* ?# ~4 U什麼是顯示器？ 0 F0 d1 i/ n4 q' x8 }( c
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"It's the thing with the screen on it that looks like a TV. , D! J3 `' T+ K! R- Z% Z4 A; `
* i7 \1 w/ Y6 L. d5 O3 @& }9 FDoes ithave a little light that tells you when it's on?"
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9 p! B+ o1 ~6 G) {! D9 u% F就是那個看起像電視的螢幕， # {8 O) f4 j* d6 k
& b7 J2 D4 | m7 i. R! _& j有沒有一個小光點告訴你它是開著的？
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$ c+ ]2 ?8 l& r0 Z7 u+ V, N( PI don't know." 7 Y: [$ t9 o- i$ L! [4 g3 ]
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我不懂耶。
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5 o5 Z+ o; B1 }5 H"Well, then look on the back of the monitor and find where 5 t* V) [8 R( r/ M( |
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the powercord goes into it. Can you see that?" 7 @2 u, B" ?: [: U0 C2 ~% K/ v3 I$ X
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ - `5 @1 C6 a# S |' c- J
, f6 v8 {6 N/ Y% F# _. Q. z"....Yes, I think so."
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; O3 r9 |1 B0 s3 N是，我想我看到了。 2 H8 s. v1 C. q4 o$ G
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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5 G* w# U! N+ D: G" |% D太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." / }: i) }8 \" ] G2 r+ S. G3 V0 @
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有啊! 9 L! q ~% B9 t6 w, i0 x
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"When you were behind the monitor, did you notice that there were U# C N% @; g, G% E( e3 F
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two cables plugged into the back of it, not just one?" - s' e( ^5 b8 U
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ % Q) ^$ _7 I1 Y/ ^5 s5 k
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"No." # F* z; G4 r; P: {- P' O
( m- J- x1 `; N沒有。 ! G/ M. A7 i( L
r. K4 d: @9 i1 Z/ @3 R; ^"Well, there are. I need you to look back there again and find
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theother cable." ) U0 i: D) M! j% C
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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4 N( h2 t1 e4 D我搆不到。 # I3 C) {6 y& V ~9 e6 V) o- D
, @, s& k _$ ^/ N( h& f1 a* \% l; Z"Uh huh. Well, can you see if it is?" 6 z2 g1 q) s" j
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嗯，那麼，你看得到嗎？ $ F1 i+ u6 ~$ q$ k* T. z/ N
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"No."
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, u6 t6 N8 g2 u9 i7 d看不到。
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"Even if you maybe put your knee on something and lean way over?" 1 H [! g( ~, ~& B
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那麼拿個東西墊高，爬過去看一下？ * k, ` C/ B V y' c: r9 K
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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8 I. q# I' `8 I: R2 a喔，不是角度不好看不到，而是太暗了。 : o- i2 _; E& t5 h9 J
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"Dark?"
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太暗？ 0 V# k3 f* D' U; y1 C, b, |+ W
9 \' T/ l/ ~% c"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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7 Z) d* O3 }. k是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 4 O" V3 k# f* I
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"Well, turn on the office light then." / A' f% @1 H( i) u, R0 R
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那麼把辨公室的電燈都打開啊。 0 W* e- n! F; m8 P2 H/ M2 O% j( b! [
6 {5 r* E0 m: q \3 G4 P"I can't."
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沒辦法。 1 \& a% q5 R- v: n' a# A
- u/ E- M: M# t" C; n% F% c"No? Why not?" 9 M. T7 _6 z: E& N
1 i+ V/ l2 ?! O; B9 C" [2 }1 ?沒辨法？為什麼？ : Y* C5 y/ F' }8 i/ U& M
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"Because there's a power outage." . n4 W* K3 S8 [4 a# {) T0 k
# n% M# A4 Q5 e8 d因為停電啊! Z0 `6 l P+ i* D0 @
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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4 p7 Q9 g9 p) N9 f% C$ R Xyourcomputer came in?"
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+ {( P& d% `2 B& }2 {$ {; R6 t停...停電？&#@!(& ，喔!OK，現在開始打包， 1 d8 m+ K. V$ N$ ]( X# E
3 o1 C% q( e" N電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." ) K( z5 O# K5 i1 t% ?! K" C5 Z+ m* Q
7 \6 @( |9 [ [% L# f嗯，是的，我已把它們收在櫃子裏。 , T$ K1 J" E& n9 ~" Q
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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9 N; b& M; y; |: V w4 s% x: d很好!去把它們拿出來，然後把電腦搬下來包裝好， $ p5 ~! Q5 P* L) J" e
& X4 X z% X$ a: k# x- V就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 - P4 {3 {8 w1 [8 d6 V( e6 t9 F$ H0 K
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ ' A* s+ Y2 M# X- V* L
; \4 c6 D g; J/ M8 O& p& N$ y; }- ]"Yes, I'm afraid it is." 2 r; a1 ]% s* i7 p
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" $ s+ C6 U: \: o* I/ }$ x$ [6 B
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ * m/ ?& K4 @0 `, e
. o: c/ z1 h7 ~+ U, y" W" n" Z7 F: U"Tell them you're too stupid to own a computer." ) s2 B* I$ X& T6 Q3 D
" o# K: k& T& U* O7 `& h! v就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
