Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 . ^2 [$ f1 j! W* x* c! P3 o$ C# Z
9 n$ J- c( R, ^1 @"Ridge Hall computer assistant; may I help you?"
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" \- T ^ W- P0 U4 zRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." 4 d7 O" L( `3 B" S
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是的，我有WordPerfect的問題。
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$ z" O0 |/ S( M. R2 Z7 e"What sort of trouble?"
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您有什麼問題呢 ? ) g+ R7 C2 O) u6 @1 X0 V/ E
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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) U( |2 ?0 [: r) _1 e( a"Went away?"都不見了。
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"They disappeared." " _! l5 H0 ^* T Q" G7 w, s% Y
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它們都不見了。
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"Hmm. So what does your screen look like now?" ! e; z. u5 G, n- B7 P) L2 F) t
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嗯，現在你的螢幕看到什麼東西？
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! G( s) T8 R- [0 q' d"Nothing."
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( ^! v4 d+ t) M% A$ u0 Q沒有任何東西。
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"Nothing?" & B' Z! F3 d! i/ {3 C! n& y8 b
2 @$ @ e s4 f$ H0 c2 P沒有任何東西？
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"It's blank; it won't accept anything when I type." : P1 O; @0 }/ H# j1 A4 Y8 Y6 h I9 N& f( Z
4 _+ L* F1 [6 l4 c螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" . E3 c4 W- ~* U# W; R- `
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您是否還在操作WordPerfect，還是以經離開了。 % i R3 r' h# B6 o8 w# _/ t
: x3 |- l$ B1 C6 Y0 m"How do I tell?"
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+ j: h% {7 i% p/ c! x1 `我要怎麼說明呢？ # D$ V# l* Y' E
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"Can you see the C: prompt on the screen?" # I" w9 g% O9 {- V
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) / v2 L1 W! C! c$ e S: L) V
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"Never mind. Can you move the cursor around on the screen?" # y& F6 r' ]5 ]5 x4 b
/ q8 W* f) T3 B+ V$ M X! F不管它了，你可以看到游標在螢幕上嗎？
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' V; G4 A7 `* Z"There isn't any cursor; I told you, it won't accept anything Itype." - `. u% L, O: ^0 b3 q3 I* U
, P% `+ v, {' ~7 o. z% n螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 0 g+ ^. l/ R2 Z4 i* b
1 z/ s( u; s/ T5 B4 e0 ^2 w"Does your monitor have a power indicator?" 3 |$ Q: C, k0 M8 N2 [
% y0 O9 B$ }8 R! o0 H: p顯示器上的電源指示燈有沒有亮？
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" x+ S8 r `$ i- t"What's a monitor?" ' _7 U/ x& M$ z
7 @) r! v. r" i什麼是顯示器？ ' ~9 k4 M( W' P
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"It's the thing with the screen on it that looks like a TV.
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3 B- x D3 q$ N, A( `$ kDoes ithave a little light that tells you when it's on?"
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/ q: ]5 Y$ w) a3 N |+ z# M就是那個看起像電視的螢幕， ; O9 u0 D1 {6 p2 C0 c" g" j! m
+ @8 g& }" Q/ u% P% ]有沒有一個小光點告訴你它是開著的？
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I don't know."
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我不懂耶。
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6 {! B5 {; a" j1 {# R' y"Well, then look on the back of the monitor and find where
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- y" ]; |6 n' Z% g d0 rthe powercord goes into it. Can you see that?" - K. i% A( o9 p7 L9 m Q
8 ^1 _( F% g* B: j+ n ]那麼，你能不能看得到顯示器後面有一條電源線接在上面？ - L2 N8 O3 Z3 g# C) R
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"....Yes, I think so."
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5 f' H' X. s! Q* c# }是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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9 h2 ^1 h x' e$ y/ A1 L/ ~& V太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ' S2 `1 h8 Y% `7 D
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"....Yes, it is." ; _5 z1 `& E' @) {/ c# `+ j2 {: y6 Z
; M0 ^2 f6 l+ `& Z+ G有啊! ) k3 G" ~$ P) C. j2 b2 G" q
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"When you were behind the monitor, did you notice that there were + p I2 Q- B Z+ l! U2 |. |
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two cables plugged into the back of it, not just one?" + K$ Y, z4 M! R2 Z6 n
! t, J" ?3 c# \你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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8 c- a7 f+ k3 N6 {, u"No." ' |/ d& C `7 U+ p
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沒有。 . O( R. l5 }2 r
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"Well, there are. I need you to look back there again and find
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+ |! W9 G$ N" }" vtheother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 9 g- u6 w& I2 A/ P
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"....Okay, here it is." . V. n3 I& P& k$ i3 W
7 ]8 z, P5 O( K% M0 n$ `OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into & \' v3 B3 K* u% ]
# [3 ]* t' @: h5 I$ ntheback of your computer."
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) ]$ B& [+ ]' r再替我找下去，告訴我它有沒有確實插好在電腦後面。 4 Y, M' O4 r, H" ]& S N) ~
7 \: f9 y9 F1 p6 e- H8 j' e"I can't reach."
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我搆不到。
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' M# E# |- n1 F"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ ; k( |. d5 V- ^2 J
" H7 x9 I- C- h( `1 @, _5 w2 V"No." # Z6 Z5 H9 ^& D+ [+ @ V6 z
: V& S3 O& n2 t4 k$ w; \8 M看不到。
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"Even if you maybe put your knee on something and lean way over?"
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& C- E# l, l) O6 }那麼拿個東西墊高，爬過去看一下？ 7 F; A! j( `7 x5 u! R* _+ f0 E
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." 7 Y( X* G" U& Y
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喔，不是角度不好看不到，而是太暗了。
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% g/ q# r3 }: J, ]- r/ f( S/ I5 H"Dark?" 1 s* a) p& U) ?, q
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"Yes - the office light is off, and the only light I have is 3 r& [/ c0 A& B3 G6 a3 z! e; w8 f
5 E+ |9 q7 B7 [comingfrom the window." ' H( q1 E9 d3 z8 W$ S
' u3 d* H! E( \+ J: y4 A3 x4 `是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ) m4 a; T+ \* x: _ m1 I7 }% Y' ~
i# X! N) O# V# F"Well, turn on the office light then."
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8 D7 L! v# g0 |& w1 T那麼把辨公室的電燈都打開啊。 1 c) S" \( l: R+ H. z
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"I can't."
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沒辦法。 / ?9 Q; C# T" ~
* H! z- a$ `% C7 |& x6 a"No? Why not?"
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& a% d' z3 K5 d8 F沒辨法？為什麼？ * g! T8 A- X- h. Q% e
7 {, K( ~2 O% v. C- r5 W3 e9 F"Because there's a power outage."
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! A2 y/ I, p/ N9 `因為停電啊! / X$ g. o' Y" Y' c
( f, `7 `: S1 O; d"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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) G6 o3 }! r* _. `9 ~0 G: \3 \( zyourcomputer came in?" * S! G8 c% E3 V8 a
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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8 S8 x& s! t- s3 J5 j Q電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ) z( z8 M+ l' o! Z5 p
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"Well, yes, I keep them in the closet." U' H( X& \& z5 w. P
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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# a- H5 _+ I# e n$ cit was when you got it. Then take it back to the store youbought it from." 7 _ @9 Z+ G4 T0 O) j# N) P
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ) q6 {! r5 O" O: }. X; V( i
9 L: V3 T) {( f, T"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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1 q- F0 m& d0 ?3 c"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 ' F4 ?* ~0 D( l- ~- H4 j
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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! }0 S, W- J& k"Tell them you're too stupid to own a computer." / W* l1 s0 z$ H+ ?8 ?# d
/ ~% Z6 q# |* ]5 z! b( j就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
