Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 1 }! ^% T$ X& v% l# E' Z7 w5 C
& o1 W* _) a' [# h2 g% }"Ridge Hall computer assistant; may I help you?"
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& y2 Y$ Q* x# M$ W4 b" f0 pRidge Hall 電腦公司你好!我可以為您服務嗎? & }3 @% @! z) y( m$ {. J' X7 P
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"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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"What sort of trouble?"
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; K6 }) T% t7 j a* G$ Q您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway." * V1 M l' s9 T" s( a% A
' G) q Z, J2 J0 X4 T0 \我剛剛自已在打字的時候，突然間所有的字都不見了。
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( A6 h5 w+ E; _6 ?5 p- }% l"Went away?"都不見了。 - C; f$ J7 M; S. g# C
5 z, v$ @' B* J6 F) X# Y"They disappeared." 0 t0 [% N, V# ?! i* T
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它們都不見了。 % }! D8 u/ g0 }0 L! @. P5 ]
# f8 g2 a, z8 a7 d* i"Hmm. So what does your screen look like now?"
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& O4 e! r7 E4 @9 k嗯，現在你的螢幕看到什麼東西？
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! v$ l' a4 [4 c: g+ w' E"Nothing."
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沒有任何東西。 ' Q4 C4 `8 {! I
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"Nothing?"
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6 l) K% B) {* B1 K' o N. _( M% I3 a沒有任何東西？
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0 u( u/ L# C7 @+ z"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 8 w# b3 A! w2 j2 g! F6 s
# q" X8 I8 `: x"Are you still in WordPerfect, or did you get out?"
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) f) S+ c" P* c6 ?- ?) Z" S) \您是否還在操作WordPerfect，還是以經離開了。
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; ^2 I; Q' s& j# Y7 ~"How do I tell?" : C1 k& B7 @. A! N: L
% s3 ?$ k0 S0 Q我要怎麼說明呢？ 1 s) x8 o' }: t1 X+ }( G5 C- z [
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"Can you see the C: prompt on the screen?" ?, V& ~/ Q3 w, Z R/ B
6 [7 L7 [! p& C! G你可以在螢幕上看到 C: 的提示符號嗎？ 6 A r& S8 L5 w, S0 K) B8 c
# W/ _: o+ G3 H, I7 G1 l+ {% S"What's a sea-prompt?"
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/ R9 f/ r* U' m: ]- Y9 @什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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4 k( D. n8 \& v9 b"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." % t S: o9 j7 n | w4 h
1 H/ u% {3 W0 C, M螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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- Y5 a8 l; R. P+ H"Does your monitor have a power indicator?" 9 J" W, V' \. M; B5 G
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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+ O( K& F1 o2 }0 v: g' T: k1 I/ xDoes ithave a little light that tells you when it's on?" . N I3 U% c" t2 r
9 h6 ~) E1 ]" ~2 R/ j4 _. B$ z) C就是那個看起像電視的螢幕， 2 E# d# l; N* _4 j3 i6 |; d3 u3 w) S
8 v" C# Y2 }1 ^ X* }有沒有一個小光點告訴你它是開著的？ 7 N$ H3 g7 K9 |1 [4 K- j
0 ^5 ] U. r: ^) W+ n( c! z4 x- iI don't know." ' R; n7 D% z4 C- G& w+ Z5 y
: g) `5 L/ m& q' z& |, z我不懂耶。 % _ e( `0 g: V. t% h6 Q) v
) _. Q: ^: d4 J4 s"Well, then look on the back of the monitor and find where 4 E/ }6 n3 D) J! B* h5 Q
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the powercord goes into it. Can you see that?" " Y4 s+ e9 k0 H" I" y5 X0 a! H
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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, L' B5 O, `1 j% }"....Yes, I think so." , `# t3 y5 I& v$ A8 y. E" S, v
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是，我想我看到了。
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- y% X$ B s. H8 N"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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6 \2 \ M7 ]+ A9 |& L( Y# Q"....Yes, it is."
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有啊! 4 i5 X2 N$ q& ^0 w6 f$ V
6 R% i( L9 S+ P& Y0 O) g"When you were behind the monitor, did you notice that there were 9 b$ Z1 H) q, j. r
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two cables plugged into the back of it, not just one?" * v, [1 v/ N; R
$ X7 K+ @5 H* z) ]你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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( [) a. r& s! A; _- X. { d1 n+ Y沒有。
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"Well, there are. I need you to look back there again and find
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into " @& G8 u- e9 ^
" p" E! V6 d# Ttheback of your computer." ! b& a. s: G4 H F; t+ s `
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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4 @% l9 s1 F7 p, n( R"I can't reach." 2 z+ ^# s& i H6 j6 L" `2 I) N% c* Z
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我搆不到。 , r* U4 P# q8 ~+ F, K
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"Uh huh. Well, can you see if it is?" 7 X* B! _2 c% t% a% N- A- ?
; g7 r+ [9 \2 M7 N) k2 B1 A嗯，那麼，你看得到嗎？ / Q1 R3 o: I/ X7 ~ z$ F+ E* k
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"No." ( o, z# C4 B+ Y: P! U* Y
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看不到。
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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$ o( a# p, r+ y! G# g5 g喔，不是角度不好看不到，而是太暗了。 2 h L( W8 l L& b8 c
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"Dark?" 8 m% r3 K/ |! ]! c8 d5 f d" t
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太暗？ & K$ j4 m8 c/ b0 J5 Y- W
7 }! x( G* H9 ^. F6 g/ l# t"Yes - the office light is off, and the only light I have is % [$ ?7 L; f8 M: {
1 c0 V/ T- h5 D8 r0 w4 l0 k6 N% icomingfrom the window." 4 ?- z6 ? {3 q) @4 W; d k
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ! f4 l$ D7 c7 Z+ t- b
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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"I can't."
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2 F0 T6 ~8 ^% @) N1 U0 G7 l沒辦法。
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"No? Why not?"
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沒辨法？為什麼？
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$ t3 v2 N$ C/ N1 V9 l"Because there's a power outage."
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因為停電啊! 0 B" J$ ]2 N& ~! Q- p
9 R( |, T" Z. n" K4 e"A power...... A power outage? Aha! Okay, we've got it licked now. # q5 P. [$ d3 C2 S8 H6 \
4 K1 w5 g/ a8 xDo you still have the boxes and manuals and packing stuff
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8 Z# P( e% `0 \7 ^+ Gyourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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+ z! w. P2 ?3 P5 D$ ?" G"Well, yes, I keep them in the closet." ( r$ n% u% k: T+ w M
" D5 x5 I7 N% r, Y) z- i嗯，是的，我已把它們收在櫃子裏。 2 R3 \! _4 F* h
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"Good! Go get them, and unplug your system and pack it up justlike 6 h7 i* n; z e$ l. Z
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it was when you got it. Then take it back to the store youbought it from." ' C0 j! c- o: @+ K* T4 x4 x
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很好!去把它們拿出來，然後把電腦搬下來包裝好， 8 F' l4 D6 |0 Z; S! V* L6 b4 b. |
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ , D1 V- H+ N$ d. X' N
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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: ^4 B% Y3 y0 n# P6 D, q喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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1 j% h; [3 u6 G就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
