Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 8 {# J& j$ l D- Z& j' z" M2 ~% X
0 F' s$ l C( g9 H3 j8 i"Ridge Hall computer assistant; may I help you?" : U' c$ y+ _2 l
* ?& F5 W) o' a4 i+ c& Z
Ridge Hall 電腦公司你好!我可以為您服務嗎?
9 R* g# g+ M+ P7 m; I) |5 A! ?
# h; j" x# `! I) g4 B; E8 j1 G"Yes, well, I'm having trouble with WordPerfect." 1 A, H8 V6 c, _* n' Z2 T( m7 z
4 e+ @- o3 u# Y) K' b
是的，我有WordPerfect的問題。 5 R( s; A. s5 Z# c1 p9 d9 d9 J
- e& ~5 T r! Z7 b' \% L: b
"What sort of trouble?" ' x; D4 R+ H3 _, ]9 k' b
# J4 k+ t: @9 ~% C) ]
您有什麼問題呢 ?
* S; i' C1 Q( q. V2 Y/ r0 b
5 h- B. n, z& c! x# \( F3 H! ]; k4 f"Well, I was just typing along, and all of a sudden the words wentaway."
- E# p+ P; I8 R2 a% \( ~ J! d' u# N r6 L( T
我剛剛自已在打字的時候，突然間所有的字都不見了。 0 r4 \4 h8 E, G C& {- [9 x' M
! j. x" l9 S% @7 W: |3 }
"Went away?"都不見了。
; t4 N. `( W9 y. ^7 i2 }7 {6 w1 @5 }, W: x/ l/ I+ M% T0 {
"They disappeared."
1 C0 I# G6 P; L" h9 @6 Q+ _
# c" w \; B; v5 |5 M1 e5 J; W它們都不見了。 / g9 Z+ c$ M/ w5 B0 J7 s" z4 W
; C2 u9 N+ G( c: ~
"Hmm. So what does your screen look like now?" , j- p/ Z ^5 E& ^" l* V
/ j B! Y3 v. y5 ]# s
嗯，現在你的螢幕看到什麼東西？ ) t0 R$ F9 K6 _4 p
: n& b6 {, C5 g X( f% Y; _
"Nothing."
! N% y& _* U) ?7 p7 d# V
# ~0 f/ a+ x0 Z" }, p- }! j沒有任何東西。 ) {/ k" h, q3 s5 D, E
% A0 }( A& f/ ~- v: e% G# \
"Nothing?"
' s6 z( G2 j# p! N5 P: m6 s: o
3 K3 } l' }$ S7 _" T4 ?沒有任何東西？ - ^: w4 h8 L- ?& T
; [" @2 L& q* M* \2 R# {+ r4 \. F"It's blank; it won't accept anything when I type." $ f7 w- }9 |1 X! D8 d
3 u0 o5 S! }5 w5 n* O7 I螢幕是全黑的，我打的字它都沒反應。
, `' [' a, \/ _6 D9 F2 x- l; ^; n. g5 ~# K/ f- x3 `
"Are you still in WordPerfect, or did you get out?" 1 a: z/ k8 x9 b# Z
- h+ Y+ D) T' A( N* `6 D您是否還在操作WordPerfect，還是以經離開了。
) P- r9 G3 _& @% `1 z) S; F4 }" v( P0 X$ | m
"How do I tell?"
4 D! X" S5 u- e- s% w; O- l+ I2 t# w
我要怎麼說明呢？ x4 u- ~. u5 o
+ M; d5 K7 G5 l, a"Can you see the C: prompt on the screen?" , @- l% b* y6 H- b
# M. d" t& p7 [) K0 A7 Q你可以在螢幕上看到 C: 的提示符號嗎？ 8 d! w; [! |+ v. o* b+ T
! M- s" b6 y- ^6 w/ t3 t9 f8 I"What's a sea-prompt?" & ?# X+ E( o( f/ k5 M/ t
. u$ i6 @, k) y1 n6 }9 _什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
' B+ h- Q) J8 S1 z, s# L
* q" s: M3 b) f"Never mind. Can you move the cursor around on the screen?" + @. E2 o3 \5 G3 e( v/ F7 I
& }( s0 z5 C3 p- r) e, T
不管它了，你可以看到游標在螢幕上嗎？
r% C0 k4 V6 m4 |# Z/ W+ P& R9 G1 D* {& s: ]$ [
"There isn't any cursor; I told you, it won't accept anything Itype." * [9 Y q, Z. E5 E$ V6 t" Q
7 s0 ^! E; ]' h$ H
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 1 p- y5 ^- B8 D G) R
2 `9 x/ H0 j9 w$ L y* @"Does your monitor have a power indicator?"
. n& R( \8 i2 C* o
. F- G3 s* M/ {0 @顯示器上的電源指示燈有沒有亮？
7 P2 t2 y! X8 I. D( l: k* T6 u$ ^9 Y K
"What's a monitor?" ! }: ^8 H/ T& Q- z2 ^
% J2 ?) x9 P1 O0 m! _, c" z( Q
什麼是顯示器？ H+ L: }- Y1 s5 S
d; U$ e5 i) y: n" S
"It's the thing with the screen on it that looks like a TV.
8 C. T2 ?0 [$ m4 N* i) E. p; c9 a7 a n+ K3 e% l% q! l# t1 {
Does ithave a little light that tells you when it's on?" * m( C* R% G3 a
# `3 T0 K2 N- i7 L就是那個看起像電視的螢幕， # W. c* H4 a8 ?7 }+ g
3 h m& ?# B- s, a6 V3 s3 a f% M有沒有一個小光點告訴你它是開著的？ $ w! J& A! ]* G; m
7 ?) q, p9 x. W* g! P6 g' I
I don't know." + H) }9 S: w8 L. e/ A
% S$ D X$ _8 l: w, B
我不懂耶。 ! M/ ` }! T- K. h1 i
& ]# b$ @' v5 R4 M9 }; k5 i& \
"Well, then look on the back of the monitor and find where 2 m. _; k9 g0 H
J. E3 q6 E# ]
the powercord goes into it. Can you see that?"
' ]$ s! T H+ r# z6 |) g4 g1 u) M) |* h7 Z; a4 a. @6 R
那麼，你能不能看得到顯示器後面有一條電源線接在上面？ o+ e2 J* J# \, }1 q7 l$ P8 ?1 N6 p
8 j, l8 N' @( E% k3 J" F$ ]$ ^9 F
"....Yes, I think so." 9 b3 _4 {9 ?) `, \
$ E5 G0 q7 ^. f0 Y( ? h6 F是，我想我看到了。 8 s( N2 R5 R! N# ]! U+ n0 I8 B* z
! J3 s1 i8 ~! a9 x( }
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." + g. V+ S( Q7 o! z. q9 Q
" O* I# d2 d" b. i% |+ G: E
太棒了，沿著電線找下去，看它有沒有沒插在牆上？
4 Y, D& i6 d% g+ K/ [7 I6 J/ T) A+ ?$ X* d
"....Yes, it is."
, U- S4 H' x$ q5 A0 w" Y% V8 R2 Y5 f: a* P+ u+ |
有啊! + Q m8 _) F% C5 Y" W
# \2 g! {0 n+ e: I% i3 p: `1 M
"When you were behind the monitor, did you notice that there were % }0 Z( s8 i3 e' C) B
/ w6 U' f$ L* x1 M3 p& t& Y
two cables plugged into the back of it, not just one?"
- c- t( j8 t7 j) n6 W5 y) k2 z$ |5 C0 J; F6 C( ~# C) Y5 M4 l
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
3 n* j1 l h* L
4 R# F) E. I( h7 p' X"No." ; b$ v+ o, ?7 \/ w
7 k* U3 g& U9 j# ]4 r: E- w沒有。
' X2 m [ K2 R5 y2 F5 k: W" ]4 [0 g4 y* x2 j7 k
"Well, there are. I need you to look back there again and find
" J% H1 P( Z7 E; Y9 j7 o* H
6 v! v2 M W* r8 k* p# Ntheother cable."
" {- K5 e- Z3 d4 ?; J% R1 G2 J4 H+ d0 x. Y
就是了，我要你再到顯示器後面去找另一條電線。
: W/ a4 p0 i' }% G( O6 Y$ @5 m v$ q
"....Okay, here it is." 9 S* {8 B: E( ~; }
; {$ I8 i$ J' u/ `; J
OK，找到了。 " F2 U! [9 C* T; n4 N4 q; T+ n
" l/ T2 x( C3 m$ E"Follow it for me, and tell me if it's plugged securely into 0 R7 Y5 _7 J4 K4 z
. p1 i8 m# g f6 K% z+ |. w7 s
theback of your computer."
! b8 w" Y" w! I
y5 C) c. l P. t ]& I再替我找下去，告訴我它有沒有確實插好在電腦後面。
+ n* D3 t& E& Y, Y0 ~! ~# D5 T' P
9 i& Y/ h) M) a d d$ H"I can't reach." 3 n1 J4 z4 Q; a0 S) q% d O
6 X0 b$ y# y: h, I' h我搆不到。 9 e( s+ K6 M" v# r t
! F! s7 m O& `; G- ?"Uh huh. Well, can you see if it is?"
6 G& N7 h) }9 ~" s* e. b) g/ f2 U ^. G' r; Z# U
嗯，那麼，你看得到嗎？
( w7 S/ @% ]9 Y( P! X; B6 @7 K
, H. k/ |- v% Q) ]"No."
2 W6 v2 s7 Y3 d( c
- _ ~4 A6 a) [' `0 ?看不到。
1 p5 z0 R9 J8 `$ w, l$ X2 a
* L, [8 v* g6 N) O- ]+ f @"Even if you maybe put your knee on something and lean way over?"
K( ^4 ~0 U" [0 k7 R( y4 O8 O+ p& Q3 n8 `5 G
那麼拿個東西墊高，爬過去看一下？ . P* \' C3 ?" E! C6 L6 y
- Z+ K9 A3 A5 E
"Oh, it's not because I don't have the right angle - it's becauseit's dark."
- V' j- s7 ~& c. f% L- M0 {& a; r
* i& F3 `/ o S( b& W喔，不是角度不好看不到，而是太暗了。 ( F/ @! }( s6 ?* Q+ v$ z) J
8 H! C, [8 e; O' P3 o0 C6 U* F. S"Dark?"
$ K" h+ |9 \1 o% ?
& }4 p1 }: @% w1 t9 V1 s太暗？
H& v; \7 x# d3 V _
, N; i# f6 {4 d8 k) U"Yes - the office light is off, and the only light I have is
$ U3 J; x8 K6 O5 l- D9 |
* l' ^) E3 p, E$ ?2 x& zcomingfrom the window."
. u T$ ~, O9 Z L8 J6 _, \" t. u4 s/ `( M5 M; V, O8 `8 `
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
5 E" w' }* R. q, P. o, B- C5 ?: l6 E% I" Y1 V+ F
"Well, turn on the office light then." 7 j( ]2 d9 m' }* i" ?
/ @2 B/ ]) A% r- r那麼把辨公室的電燈都打開啊。 : }8 V: Q$ h1 m/ P0 Y, n1 ~
2 i# y/ }7 g9 C) |. L0 t8 b
"I can't." # U2 z8 g( w- @2 B+ O
: N/ D' S8 _* x) b4 f" }沒辦法。 & ?. M2 \/ q" {$ o
1 f. D" i9 s4 P$ j6 h) L2 b/ }
"No? Why not?" h6 V2 q, f0 B/ d1 }
2 a: q8 L4 Z+ ~6 J7 N沒辨法？為什麼？
+ y; l x/ ~9 o) \! W2 A% L$ q3 X% H/ r& N
"Because there's a power outage." & o j! A! h* p
3 |5 s) Z" c7 ]) i' m- r因為停電啊! ' C ^/ l5 F2 h
$ K7 @- y' S' P+ w' S
"A power...... A power outage? Aha! Okay, we've got it licked now. 1 r. o3 k* C, _ p
5 ]2 ~& s4 O: A9 s# b
Do you still have the boxes and manuals and packing stuff
2 I4 r0 B K) J& e o( a9 x: t" r( ~: ]: x2 E
yourcomputer came in?"
( t# J5 v% C) @# r* x% v% i3 i6 k
9 z2 {+ w; i2 o1 ~3 @9 O停...停電？&#@!(& ，喔!OK，現在開始打包，
9 F( _( g% c0 X, f. E# X2 }! |( M/ P. U$ }: [: |, o! T. H; G' V
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ! M8 B# S" W6 a( Q; a9 i" X' B* q
" Y+ j9 O/ x4 y9 N9 ]- H8 i"Well, yes, I keep them in the closet."
2 B9 i0 Z4 _6 I. p* n8 }1 M2 Y( t8 V, B" I
嗯，是的，我已把它們收在櫃子裏。 " s" {- v, `& s8 Z4 B
9 ~$ f7 X7 o( o! z0 P3 v"Good! Go get them, and unplug your system and pack it up justlike
) ?! B& V" n& g% d# ]
0 [# r( {4 m _! G' rit was when you got it. Then take it back to the store youbought it from." ' o; [( L3 G# w+ e! O- @. F
/ q7 i' Z" s3 t+ O( a很好!去把它們拿出來，然後把電腦搬下來包裝好，
; r& ]4 _7 b+ `3 }8 {8 C1 b
% v* E' D9 } L, Q$ |+ i就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 - L7 w) |! Z( k) I* `! p0 R- X/ V
' y$ E K2 s! J/ J8 h; [2 L
"Really? Is it that bad?"
1 b0 x3 |+ k1 N# K6 F1 b _& M3 E5 z+ p
真的嗎？是它壞掉了嗎？
0 A7 Z3 @/ }1 h$ m, `2 o# ^! O [0 }/ w( j- t
"Yes, I'm afraid it is."
3 [2 U# @, I* x5 V+ J) d' t$ g4 j1 \& u2 V$ z3 }1 I) a
是的，恐怕是這樣了的。 . e6 x$ @6 W+ v$ U& N$ }- d b9 H
2 A6 X3 `! s7 k5 B6 U+ I/ N: ?"Well, all right then, I suppose. What do I tell them?"
6 c: X N, z) u# y6 E. g, q$ {; c4 p) U( ]. n9 @. k
喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
$ K. n1 N# N6 t2 I0 a7 Y% d
2 W9 {) n7 B( B6 U! _+ h% t. X& q' x. m"Tell them you're too stupid to own a computer." 5 V* b% E: P Q f$ ^/ F6 X
( M$ @9 {" x; H( H( Z
就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
