Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ! O* p5 M% w4 J1 `$ e
/ t1 i! k& C+ @$ F6 X, Y$ |" J0 F! E; J
"Ridge Hall computer assistant; may I help you?" , L4 c2 r" p2 z+ y& W. V1 ~: F+ l/ V
' [2 s: W) w+ s) [) \Ridge Hall 電腦公司你好!我可以為您服務嗎? # m- K+ ?; Q0 d: X$ X( P# c) }
+ w; a S0 U( V& R J6 N8 G3 H
"Yes, well, I'm having trouble with WordPerfect." : E6 [7 Y O K! j5 i6 L* a
+ v, {/ s6 g) p2 D, T) ~是的，我有WordPerfect的問題。
0 F# ^' j% {( \6 s7 S* }5 ?6 e+ f5 O- E, `8 U" D3 R
"What sort of trouble?" , J. n4 a, U, j' E
" `. P. D" \' i8 j您有什麼問題呢 ? 5 j }( R' z% m" s6 t% U2 I
4 r& B- ~3 W8 F# j: ^ B"Well, I was just typing along, and all of a sudden the words wentaway."
6 f) n$ T! r1 b
+ Y6 y* _' h) {5 ^我剛剛自已在打字的時候，突然間所有的字都不見了。 ; `3 A+ r5 _2 ?, V
" o t1 F+ w$ ^6 t* l9 ?' s"Went away?"都不見了。
! g6 L/ D( q R& ]) V+ p4 C- {9 e& W
, S: X9 L( N. j$ I"They disappeared."
, k1 |# M6 X2 G/ S. c* p1 F8 Z/ Q) M- S. I
它們都不見了。 ' O8 e3 h5 u7 c) w; S
" u# n: ? X2 D2 L# y
"Hmm. So what does your screen look like now?" 0 H! R" n8 B1 E, I
& A( a8 L) N' z) N5 ]9 I5 R1 k( z嗯，現在你的螢幕看到什麼東西？ / Y( q$ e5 B$ L; l# f) F, y# ?. L
- V/ ^- o7 C! r9 Z, m2 H
"Nothing." / v4 w1 J& \! ~. E$ D4 @
. K# ~4 x E5 k2 s" [沒有任何東西。
! K* ]9 p. c2 \: o; ]0 ^* V. P) d* t) `0 b0 P8 ]2 o
"Nothing?"
0 y; m) _5 n% ]+ |& ]; C q1 U" w' `$ `. T7 X" m
沒有任何東西？
# U, I* }# P0 h0 d9 Z( j* j* S0 \2 C# J2 v
"It's blank; it won't accept anything when I type." 3 W! M. Z# m( s# \
# l2 F$ j" G D! c
螢幕是全黑的，我打的字它都沒反應。
. d; v7 ~( H4 y# ~/ m7 A% _. Q# l7 j3 f
"Are you still in WordPerfect, or did you get out?"
+ P2 C, H" ~" N* i, ^2 I6 q* Z. F. @
; }* x' Z4 \3 P6 }# Z: e! u: L您是否還在操作WordPerfect，還是以經離開了。
8 |7 }/ k8 S* q+ f5 K) O9 W6 A- P8 V! s( v7 y
"How do I tell?" ' i$ _' g4 b, b$ `
. n" R- Q( E3 c6 `' _/ B) \. u我要怎麼說明呢？
$ w6 C0 K( Z0 E9 o0 j' a8 ^5 v; u3 }/ v
"Can you see the C: prompt on the screen?" : b/ k1 d1 s$ c( u: A$ L" l
3 @! W Y/ V* Q
你可以在螢幕上看到 C: 的提示符號嗎？
( W; \3 s/ @. m" s" K- M1 P9 Y& C; `" u9 \" l: T
"What's a sea-prompt?"
% Z) ^* q* U- L/ r7 y8 o
5 _: P0 q' a9 g( K7 A2 i7 x- M什麼是 "海的提示符號" ("sea"=海，和 "C"同音) / u/ ^4 F# s( }4 k# Z
" d$ i I* g3 g% N% `& B9 }
"Never mind. Can you move the cursor around on the screen?"
0 d& c, M2 {, d3 E; \( `& R* W2 |
- c% B/ Z6 ]4 C0 g) N$ }不管它了，你可以看到游標在螢幕上嗎？
! t) d6 k+ X7 F$ Z# A0 L1 Z
8 I) u2 V1 U0 I2 U"There isn't any cursor; I told you, it won't accept anything Itype." 7 H( |$ \* K# H/ b: t/ f
- f. e8 Y. c7 W- [ {* f
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
% s* O6 e( a7 L1 | z9 {4 g: ^: u
9 c2 l; U. F8 G( h; |- O"Does your monitor have a power indicator?" ) u) c$ `+ z+ X9 p. t6 L9 ~6 C
3 X% E8 a* A3 V2 H s5 K顯示器上的電源指示燈有沒有亮？
3 z" ^, U* e$ s
. P7 { [6 w- f( F1 g1 o"What's a monitor?"
: o6 K2 A o& F
0 [9 D& n3 {0 g- A7 P' i什麼是顯示器？
* J5 q+ l; \8 N( S% U- i& G# t" m$ k8 [
"It's the thing with the screen on it that looks like a TV. 4 v- ^5 H' |2 A' c ]+ K* |. c
" |& O4 b9 k1 p& Q( s; VDoes ithave a little light that tells you when it's on?"
# R- {7 M C4 Y1 ^/ l
7 F9 ^$ Q- u0 l1 R就是那個看起像電視的螢幕，
, p7 r- d( Y. ?; ?% n& B& X3 k) e0 K1 J/ ]3 {& C% ~
有沒有一個小光點告訴你它是開著的？
$ f, a& C3 r8 T
. ?# \5 h) M: S, J B$ i/ w4 p# vI don't know." ( c/ [6 _* S, O
/ J. t+ c" ~. V( R2 W8 W
我不懂耶。 % g7 l0 ]% O- j' q2 S$ b
- U* J) B) @3 u& e$ ]' ?# c# I"Well, then look on the back of the monitor and find where * Y( _) ?( k% T. \+ F% [. S6 _: F
" r4 F; B1 c. W$ hthe powercord goes into it. Can you see that?"
9 [ C2 R0 v! R( g B; v! |% L/ \2 t M4 ~8 }( l) D
那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 7 s3 T' T; l9 w: Z4 u, D" i- f
8 x2 X3 V: G# s+ k i' `* S"....Yes, I think so."
- V4 L( o9 d- K1 f5 y0 }9 m, K/ a" b# s, @6 [
是，我想我看到了。
& I+ E/ @5 ?. D3 {
; i! ~0 ?6 s1 [- |"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." * f+ J' j! Y# V1 L0 M }# M
2 z. O4 l9 M" v6 F1 L) [ x, n
太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ( k( O7 M5 Q. z9 c/ Z
6 f! Z' G2 Z: n4 A. f3 @$ ?& I7 c
"....Yes, it is."
, q7 Z, n; B6 N- X
& y0 ]" o7 N3 D有啊! " Y- g' e% [! e; h+ ]* C
- `8 }0 t/ T0 {+ Y \"When you were behind the monitor, did you notice that there were 2 h& b# O4 D! r& {1 W
3 l. l; B& G' Q5 X) E( W: Ftwo cables plugged into the back of it, not just one?" 9 @4 O. Q. ]7 n) a9 ]! Y4 |) T
' U$ U {! p0 C) l2 T. L
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 9 [/ ?* N: T# {% u
5 `9 U* d0 Q- | w/ F' f
"No." 8 s5 b% D& D$ w
- k5 ^; \# S( e- X$ w0 u沒有。
1 r: p- n, w4 U8 x) T& F) H
1 W7 t. P7 a9 O"Well, there are. I need you to look back there again and find 8 D0 U7 y% u1 J: \- c
% Y' u4 S+ ]. D" ]theother cable."
* V4 s+ K, }) `4 e) ]/ }
. ~+ S+ E& ?+ m2 w `就是了，我要你再到顯示器後面去找另一條電線。
9 o. B: l L: V) C" c( w
+ u4 i$ K& y( k"....Okay, here it is."
5 t: M5 x% r4 R9 r, @) U5 L5 `+ x6 ?/ n' z
OK，找到了。
: x+ K! r- M) I) Z; X! L9 {
' `9 I5 Y" @ {9 B! Y"Follow it for me, and tell me if it's plugged securely into
3 G+ m/ K. s! L2 L
, ^! J' @% s. M9 o. ^7 M0 u# Htheback of your computer." ! l7 o7 w7 x# ^
& B0 ?7 Q5 I; f) w, S# v% |再替我找下去，告訴我它有沒有確實插好在電腦後面。 , C. d; O' Z, T# W) ]
. A* R9 `7 z2 k+ ]7 X, L8 e
"I can't reach."
8 h# H# ]3 A/ R5 Z8 x" t$ s" A, |' B
H9 l r9 [" W3 J/ s' H' S$ v0 p我搆不到。
; S8 Z( N3 D, D+ @
) z0 ]& y: X: o( @8 s; ~! k"Uh huh. Well, can you see if it is?"
. X5 E5 N* z" ~. `% w( p8 Q x
嗯，那麼，你看得到嗎？
. D! E0 ]" I4 S4 l! ]9 L. Q0 H* H! s0 d# c
"No." 7 h! o' K4 ^; R7 b7 h- K
2 Z9 [% u( e5 T% d$ z9 m7 ~/ F
看不到。
% x/ ?5 n+ K; v0 g! n* j, a: S, z. V" g( N* n! H8 S6 X+ U5 g) T$ M
"Even if you maybe put your knee on something and lean way over?"
5 Z8 w7 }' t3 D O8 p0 y4 L, q& `) x2 |+ y
那麼拿個東西墊高，爬過去看一下？ 7 z* c* {+ ^4 y, {4 l2 Q! R
% O. H, i( @5 U6 N"Oh, it's not because I don't have the right angle - it's becauseit's dark."
+ L) {) ?: u( L# ?( Y2 s7 l+ Z. P6 k- S6 X
喔，不是角度不好看不到，而是太暗了。
3 k' M( I5 \$ t" `* h$ I2 w
" X; R- B/ h- h8 s, Q% y B"Dark?" ) s9 o8 z' v% m
/ |, Z. H0 E3 k- H0 g太暗？ 9 m3 Z# N, _, V$ f$ V
; @7 V! W" K9 S5 C3 R) i2 ]0 x& E"Yes - the office light is off, and the only light I have is
X! D5 G$ y( `9 J& o( W; p8 ~% q* s: z: P
comingfrom the window." 4 j; k k) ^3 o: U
3 P4 O# ?6 M! Q* j2 T6 U2 d是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
7 j, l) Z/ i4 f1 y1 F3 T5 T3 ^4 O) h6 l: Z
"Well, turn on the office light then."
! F$ Q0 m6 X0 j- S9 P6 | j/ x
8 [0 O1 O9 {) m那麼把辨公室的電燈都打開啊。
0 x- E7 X9 J" a1 e2 i: u+ v
; O+ B$ E% r6 O"I can't." " O/ J& ]" N3 C* g
, d7 I9 @, ?9 l: S" V% c
沒辦法。 " q1 d9 N5 J1 `' ], i* [
5 `" q5 |* m9 e0 l: o! E/ @0 }"No? Why not?" 1 Q6 q: Y- j; `( m) [9 h
# b" l6 M6 v+ ^% U4 _# y
沒辨法？為什麼？
3 O5 I- V+ w# f1 f9 \
, v# Q3 C$ ^- p! a- \ k, \"Because there's a power outage." . t1 `% r) x" P
5 ?* m0 S0 }9 p& y' o& h! `
因為停電啊! 0 y$ E/ I3 L/ T4 @5 D
8 y9 \( g( M, q; X' t5 V2 l( u"A power...... A power outage? Aha! Okay, we've got it licked now.
" }8 l: Q! F' D2 |; u9 R# o0 X+ h4 X! v
Do you still have the boxes and manuals and packing stuff
' }) B/ t1 O1 C' ~ }. [( ~6 e! u1 o& F: Y4 u ]
yourcomputer came in?" : E1 N0 J0 e: _* m: i* z
# r& b1 r3 j8 U" Z% N- B停...停電？&#@!(& ，喔!OK，現在開始打包， # e) k( q- D8 u
7 u8 r: x" `* x: I電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 9 b+ h9 f3 E0 L
1 `8 v3 B& g" h& @
"Well, yes, I keep them in the closet." / u- K, P% [( Y6 k8 Y" b
. h$ ?1 \1 |6 `( C' Z. T. \
嗯，是的，我已把它們收在櫃子裏。
3 j, l( r: ~. Y' r+ R/ Z- }0 @( \# k. A2 l- v2 W
"Good! Go get them, and unplug your system and pack it up justlike % S r. N( k: B% `% [+ M
& M9 H. N. [" P5 R+ t" m6 g4 \/ u C
it was when you got it. Then take it back to the store youbought it from." 2 ~) ?! j8 w" j) P2 C
4 ]( w( e7 r5 M* k
很好!去把它們拿出來，然後把電腦搬下來包裝好， 0 |; Q) D. v/ Q9 x; q- Q |
; y, k' x# e/ ~0 M" ?9 f; [就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 , j4 q& F9 J6 ]" T
4 A' z3 W* R! \+ T! v' E"Really? Is it that bad?" ; x: H! M, w! W7 l4 H# a/ f. ~
( N0 N3 l' B. q' H' s2 w
真的嗎？是它壞掉了嗎？
& G9 s3 N1 ^" V7 H5 X6 U }2 Q9 w- h, F4 S/ ]- p
"Yes, I'm afraid it is."
2 B& p, i% a9 c F4 u' m: Z& S: ^* d6 Y3 d
是的，恐怕是這樣了的。 0 O! c5 x( a$ }' Y1 }9 p1 ?
3 S: a( }5 Z# m' K y2 N" A"Well, all right then, I suppose. What do I tell them?" 2 z0 F# ^' b% D
# F" D8 C# c2 V4 K o+ A喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
/ `) V: K1 n7 y; J8 G/ k6 I/ z4 K/ v9 O3 u4 u8 E: ~: R
"Tell them you're too stupid to own a computer."
- F8 u, \* s& }( g2 U: z3 A0 ~' Z" Z
就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
