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3 J" e5 J2 D* H( o  {" m"Ridge Hall computer assistant; may I help you?" & H  E$ n/ V2 K/ S% ]# S9 L6 Z) @; i

: u7 }$ ]5 \9 i0 o8 j# D0 R' pRidge Hall ¹q¸£¤½¥q§A¦n!§Ú¥i¥H¬°±zªA°È¶Ü?
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6 z8 f, Z+ Y" o9 b! C0 w+ G6 p"Yes, well, I'm having trouble with WordPerfect." + Q+ o8 t# u6 T6 P# ~: B3 u: y
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¬Oªº¡A§Ú¦³WordPerfectªº°ÝÃD¡C
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  N3 _$ p; R8 x"What sort of trouble?"
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" z" w8 b- p* n! L! M"Well, I was just typing along, and all of a sudden the words wentaway." $ E) ?  q; M, i! m2 _& n

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"Went away?"³£¤£¨£¤F¡C ) f  _, k* ~# I0 w; ~% {  c! [

* X8 c0 x  R( _+ ]"They disappeared."
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+ s" {" q1 W+ {6 m3 L! R"Hmm. So what does your screen look like now?"
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¶â¡A²{¦b§Aªº¿Ã¹õ¬Ý¨ì¤°»òªF¦è¡H
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"Nothing."
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¨S¦³¥ô¦óªF¦è¡C
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"Nothing?"
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"It's blank; it won't accept anything when I type." 0 r! t5 Q: W* |2 ^6 ~1 i6 S
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¿Ã¹õ¬O¥þ¶Âªº¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C
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4 i5 M3 M# _: P4 V7 L6 v) V"Are you still in WordPerfect, or did you get out?" 4 S. e1 V# L, v! k  H$ N

- E  V& X4 }  S+ g* z1 V±z¬O§_ÁÙ¦b¾Þ§@WordPerfect¡AÁÙ¬O¥H¸gÂ÷¶}¤F¡C 5 D( s2 G0 S' R' V
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"How do I tell?" - Z. \* x) t4 c7 K$ ]  r
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§Ú­n«ç»ò»¡©ú©O¡H
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# L- A1 f$ W& D9 Y5 r0 Z"Can you see the C: prompt on the screen?"
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§A¥i¥H¦b¿Ã¹õ¤W¬Ý¨ì C: ªº´£¥Ü²Å¸¹¶Ü¡H
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( z$ B: u9 u% Q: C/ z0 P+ ]: ?/ Q"What's a sea-prompt?" $ `/ V+ i1 f' j/ W6 e1 S9 U
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¤°»ò¬O "®üªº´£¥Ü²Å¸¹" ("sea"=®ü¡A©M "C"¦P­µ) % y5 e$ w2 m  m1 p

7 {* K9 O0 R$ k. Y"Never mind. Can you move the cursor around on the screen?" + ?' O: w4 D5 J. ^% L6 H

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* N! }6 f8 p( j) [0 ~( o. x& K; }"There isn't any cursor; I told you, it won't accept anything Itype."
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¿Ã¹õ¤W¨S¦³¥ô¦óªº´å¼Ð¡A§Ú§i¶D§A¡A§Ú¥´ªº¦r¥¦³£¨S¤ÏÀ³¡C ! c! W( k" T3 A' J, G6 j

" ~1 Y9 W. M  R: i( s"Does your monitor have a power indicator?"
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5 @) j3 h. Z' vÅã¥Ü¾¹¤Wªº¹q·½«ü¥Ü¿O¦³¨S¦³«G¡H
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+ B( i. Z; K% ~"What's a monitor?" / ~4 j7 ^2 v; \9 d3 u( V2 a
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+ `) _, J' n& y$ U0 w' g0 f) c8 w"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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: n, L" i! u/ b7 z9 p/ TI don't know."
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?" : ?/ t2 y' {- _3 m  _0 j9 l' v

' k/ Z4 @) o. @% Y; Z¨º»ò¡A§A¯à¤£¯à¬Ý±o¨ìÅã¥Ü¾¹«á­±¦³¤@±ø¹q·½½u±µ¦b¤W­±¡H 6 u8 X5 K8 P, [7 h
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"....Yes, I think so."
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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9 |4 g5 P, A) e"....Yes, it is."
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"When you were behind the monitor, did you notice that there were 5 V6 W2 R+ r0 K# |* d- c9 B
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two cables plugged into the back of it, not just one?" " A, c: e7 h7 i8 h2 K

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& m% t# r5 U( x3 _5 g"No."
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"Well, there are. I need you to look back there again and find
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theother cable."
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"....Okay, here it is." & H! S  {4 t7 X, `: o  Y

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"Follow it for me, and tell me if it's plugged securely into + F2 e: p% ]+ a% i5 W& V$ ^

% Q4 X6 W' V6 Dtheback of your computer."
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; ^' |: h. v: s( r¦A´À§Ú§ä¤U¥h¡A§i¶D§Ú¥¦¦³¨S¦³½T¹ê´¡¦n¦b¹q¸£«á­±¡C ; a- n6 B' C9 O& q/ F. e# m
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"I can't reach." 7 C6 G5 j& F0 y6 a; H7 P* u  X
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§Ú·p¤£¨ì¡C
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"Uh huh. Well, can you see if it is?"
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"No." 4 S( N- @5 Z9 q% L% P% F$ I

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"Even if you maybe put your knee on something and lean way over?" % [) M* z. L7 U) Z+ o; ^
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¨º»ò®³­ÓªF¦è¹Ô°ª¡Aª¦¹L¥h¬Ý¤@¤U¡H
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- |8 s3 v* o' ?4 _! h$ A. X/ g"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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$ l, x+ q: m0 j7 {³á¡A¤£¬O¨¤«×¤£¦n¬Ý¤£¨ì¡A¦Ó¬O¤Ó·t¤F¡C : T  B0 j2 ^2 r( z* o1 Y
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"Dark?" ! D$ y  T( {$ Y  U9 ~8 B

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"Yes - the office light is off, and the only light I have is ' K( ~& w3 u* e$ i$ B+ r

# p3 z# K9 U% Y, A+ |" t) s+ mcomingfrom the window." + y0 k. E; R  H! Z
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¬Oªº¡A¿ë¤½«Çªº¿O¥ú¥þ³£¤£«G¡A°ß¤@ªº¥ú½u¬O¨Ó¦Ûµ¡¤á¥~­±¡C - M: @# c6 R0 I, V; Q+ R6 \# m$ E

8 a0 _( k/ I1 T2 k"Well, turn on the office light then." 4 t8 v$ [  \% r) l* C  K

( Z0 a5 w# W: b; C" t¨º»ò§â¿ë¤½«Çªº¹q¿O³£¥´¶}°Ú¡C ( g/ \5 ?- P7 f2 y5 ?( o0 _8 G
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"I can't."
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"No? Why not?" 8 i) f$ T+ |3 k- k5 i

1 Q! N& r, L, M) m, k¨S¿ëªk¡H¬°¤°»ò¡H
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"Because there's a power outage."
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# \, T+ A- i4 e) l& O"A power...... A power outage? Aha! Okay, we've got it licked now. ! v1 h! n8 x  ]9 y
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Do you still have the boxes and manuals and packing stuff ( V: H9 _$ r4 r9 d' d* M7 {

+ e; K; h; ?7 ]. X8 r; J7 w; p6 uyourcomputer came in?" 2 ~8 f3 |# Y. _7 s  A9 h5 O

$ R: l$ ?# ?9 E9 A: I0 [- w°±...°±¹q¡H&#@!(& ¡A³á!OK¡A²{¦b¶}©l¥´¥]¡A
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¹q¸£¤½¥q­û¤u°e¹q¸£¨Ó®Éªº¥]¸Ë½c©M¨Ï¥Î¤â¥U³£ÁÙ¦b¶Ü¡H
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"Well, yes, I keep them in the closet." 7 _: I' D6 M  B

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. a" o. B- m5 u# d" ^3 p/ Q"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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«Ü¦n!¥h§â¥¦­Ì®³¥X¨Ó¡AµM«á§â¹q¸£·h¤U¨Ó¥]¸Ë¦n¡A
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´N¹³­è°e¨Óªº®É­Ô¤@¼Ë¡CµM«á¬Ý§A¦b¨ºùضRªº¡A§â¥¦°e¦^¥h¡C ; X/ V6 D; p: ~( p
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"Really? Is it that bad?"
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2 B8 |) m2 l3 L) U0 y¯uªº¶Ü¡H¬O¥¦Ãa±¼¤F¶Ü¡H & ?) W" b; o' `- ?, V
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"Yes, I'm afraid it is." / n/ \! P' P- V0 }1 k
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"Well, all right then, I suppose. What do I tell them?" , V' u8 D  e; o2 C9 `* x. I6 z
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³á¡A§Ú·Q¤j·§´N¬O³o¼Ë¤lªº¡C¨º§Ú­n«ç¼Ë¸ò¥L­Ì»¡©O¡H 0 D9 n9 ~- V9 E1 d+ R( _0 c4 C4 z
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"Tell them you're too stupid to own a computer."
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