Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 9 X' a1 J( [4 {+ n; n/ @4 ~% l
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"Ridge Hall computer assistant; may I help you?" # i# v, L# I; S. H) Q; f8 Q/ _ f
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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* H, X' f3 Y4 {2 N"Yes, well, I'm having trouble with WordPerfect."
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, u: I' r6 B) J是的，我有WordPerfect的問題。
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1 }" d$ i- h' E"What sort of trouble?"
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您有什麼問題呢 ? 5 W0 _9 ~2 @- S; _
n( Y' P5 r4 C0 p"Well, I was just typing along, and all of a sudden the words wentaway."
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6 i! [4 T: {9 l/ L/ D* j我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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"They disappeared."
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& ]" e9 B: p5 Q2 G6 [( N它們都不見了。 ( V8 e; ] Z9 l7 d v
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"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。 6 `$ l0 W9 V# a9 o4 s
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"Nothing?"
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沒有任何東西？ , h& E$ G+ h! g8 c# y
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"It's blank; it won't accept anything when I type." / }1 Z, G: |6 p$ ^
Y. s& H3 U. p0 l! b螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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6 V3 I2 s9 I: e- j, I/ n5 Y' b您是否還在操作WordPerfect，還是以經離開了。
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! N- F* \" {) Y1 v"How do I tell?" 9 K4 q& i2 z9 ?
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我要怎麼說明呢？
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4 j+ U1 ]* P( h0 Z8 E# e* z"Can you see the C: prompt on the screen?"
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6 Y: X1 r9 R! U. U1 K你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) " U0 c8 X" }2 i' X' a
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"Never mind. Can you move the cursor around on the screen?" ' K* u4 J. C( }' v: O) z
0 y4 `6 e- ^6 S; J不管它了，你可以看到游標在螢幕上嗎？ : L5 E( _+ m, z* G* O
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"There isn't any cursor; I told you, it won't accept anything Itype." . B: Y( a+ o( h0 R* F9 \/ Q6 b
& ^# p3 _9 y) v$ {螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 ; k+ g. F, R" n2 R# V5 w, Y6 o6 q" x; |
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"Does your monitor have a power indicator?" 6 s$ J3 w* d/ B2 d3 _
8 H' f0 c+ b. [1 x! y6 L顯示器上的電源指示燈有沒有亮？ % I, {9 S$ j5 ^9 O+ a5 M( U0 t
: H$ S+ Y" d% p0 R) D4 ?5 h"What's a monitor?" 2 s& J) g% Y7 H% O
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什麼是顯示器？ ' m- o" s) p1 T) {0 V
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" ! ?9 f/ b, }; L
# @; S+ I" C% `1 u就是那個看起像電視的螢幕，
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) E m9 `8 {( }7 A0 Y1 O# G- S有沒有一個小光點告訴你它是開著的？
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I don't know." " v0 M$ S0 t& T& U
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我不懂耶。
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* }2 k! {/ p n0 o f0 D( l"Well, then look on the back of the monitor and find where
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$ \! s' l: F3 U1 T4 p, U. M% H: Gthe powercord goes into it. Can you see that?" 8 _4 z9 R* U1 C7 u+ P5 r# V
1 c1 m8 G0 q# f% s% I( `那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." , x8 f# L. w& M# ]$ a- {$ i
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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+ B, t7 K" ^- f0 o' _3 Z7 R"....Yes, it is." % P1 D: Z* {5 y: w* f' [
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有啊!
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6 s$ k, ~0 b- G! H"When you were behind the monitor, did you notice that there were ! O/ D C2 t L3 @
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two cables plugged into the back of it, not just one?" + ]+ B) ~' i" U2 g
5 G! g, I: j q% F3 L2 t你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ ' d! k8 O# h1 A
) L! d- \& _* t0 c1 T"No."
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1 B1 h) ?6 E) e+ V4 @% p# K沒有。
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: j& g! Q W: W: |/ h"Well, there are. I need you to look back there again and find # g+ y( x. A' G; f4 j, f
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theother cable." ' _- v u1 I6 {% u
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就是了，我要你再到顯示器後面去找另一條電線。 1 b4 r7 v5 L. s- B3 w2 V6 ^
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"....Okay, here it is."
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4 v0 Z# [) E! j5 n% Z0 ` qOK，找到了。
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"Follow it for me, and tell me if it's plugged securely into 1 z) `" [9 Q/ ~" g3 G+ m
% a6 B; |$ f4 J$ Htheback of your computer." ]9 D) u! F4 E0 M# B$ N1 R
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 / j7 l- \$ |/ v% Y8 e" v9 T+ t8 [
+ V! i5 _0 N$ {"I can't reach." & [4 I8 ?( ?+ J, g' G2 F
) L2 J! ]& r5 \; v* C我搆不到。 8 L9 s4 V8 A: d1 j
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ # R; X5 r/ Y( l
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"No."
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- z$ ^, g7 e4 D% f) ~) k; P0 c- V3 ^看不到。
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ % X$ k6 _. k6 b
! a+ ]1 R9 Q( c6 o: C& k; k"Oh, it's not because I don't have the right angle - it's becauseit's dark." & M' [3 M. Y; S4 M" R2 Z
/ F- ^5 B3 D L, J7 X喔，不是角度不好看不到，而是太暗了。 ( C6 L) d6 }: M# _# a, c
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"Dark?" . y3 }5 B7 q! R
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太暗？
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"Yes - the office light is off, and the only light I have is 7 t( m$ S+ p: h6 m# J7 r
' ^; ?5 C* f I2 z& m1 ecomingfrom the window." & f. E" Q! c& G0 ? n" T
1 ^! d% _9 j+ b是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 4 } \1 {# ^5 H) r9 E5 Z
2 ^" t3 I7 F# B2 {"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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7 t# K: R: r$ l) u"I can't."
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沒辦法。
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9 Y* {2 q9 q6 \& o& l3 B( Y"No? Why not?" 5 x- K: w& i% t* S6 t
( \% `1 k$ k) z- G/ C* \沒辨法？為什麼？ : M" J3 S' h7 s
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"Because there's a power outage." / Z. ?/ [0 M- `1 }
) L e3 t4 M, D/ z' o4 Y因為停電啊! 0 j! M/ l$ @; q1 d- Y# V' l
$ G( R4 H2 @/ V- }4 i3 H"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff 6 G2 O7 |/ t m0 a, y
, j6 [3 S7 O- }% vyourcomputer came in?" " N4 z: b' o7 c" G; `
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停...停電？&#@!(& ，喔!OK，現在開始打包， # G, ~% U% C3 h r4 j$ b; W8 G, _ ?
+ \9 k# `7 `( i4 A& E7 s1 {) o電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." , [, ~4 {$ }! c
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嗯，是的，我已把它們收在櫃子裏。 8 {' a4 y9 u* i; s$ C
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." ( x6 {" L m2 g" d6 d0 `
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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4 a( M+ k* Y+ D4 h9 y1 D# s& {% t就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 , q x- @. a1 \+ @( f9 H# p9 K
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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9 Q0 M% e P( L6 t& j* Z7 D是的，恐怕是這樣了的。 9 |. M( z7 \1 e5 h( \* o$ s
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"Well, all right then, I suppose. What do I tell them?"
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- ~, X9 v, |. ~2 n9 n1 y3 Q4 _& e喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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5 ~: U; H O/ B( A% x2 e就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
