Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 0 w2 p5 O; N# A
* a3 G$ A2 a$ B, B c% m3 ?"Ridge Hall computer assistant; may I help you?" + l0 V9 T h- p) b0 B
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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2 @1 U- ?. E- Q& r"Yes, well, I'm having trouble with WordPerfect." 0 x1 Q/ \; k+ X, e. G; L
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是的，我有WordPerfect的問題。
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1 y1 m+ G3 Q, W"What sort of trouble?" & A( }) W# d' Y0 Q" Q
; y4 n$ e7 ?5 E) f4 ]7 Z3 E3 T$ e( {您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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5 u4 r: i- N/ i我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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"They disappeared."
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# u. ^# Y) d' ?/ `$ Z6 q它們都不見了。
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* S/ ?5 S% Z" |"Hmm. So what does your screen look like now?" . e" T9 a4 `. x( F* ]% z p
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嗯，現在你的螢幕看到什麼東西？ / s g. H, {! F* r2 K" {
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"Nothing." 2 w! @1 A% p( i) Q! ^
4 M1 }( \- t7 W d# K& i沒有任何東西。
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"Nothing?"
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沒有任何東西？
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v2 \4 E9 F/ D' Z' @% S/ G% V"It's blank; it won't accept anything when I type."
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0 z& j$ ^" Q5 o5 `. z9 [; d螢幕是全黑的，我打的字它都沒反應。
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9 A! D3 S* m9 V' o* e3 n+ u"Are you still in WordPerfect, or did you get out?"
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) f4 T. a; C8 U, k* d; r- c您是否還在操作WordPerfect，還是以經離開了。 4 {% g- d. w1 |2 L3 k7 L& H
9 U. n$ P3 P# S" L# |" ?& o"How do I tell?" 9 R; O0 h( z6 O$ K
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我要怎麼說明呢？
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8 N) _* `& P. z* m( X! P"Can you see the C: prompt on the screen?"
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5 z! @. S( _% U; T: f你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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5 W3 G+ b7 j* G* r7 W5 ^# W不管它了，你可以看到游標在螢幕上嗎？ " R5 H. L! @+ w7 {; Y9 o
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"There isn't any cursor; I told you, it won't accept anything Itype."
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" M: c+ H, g+ ?$ q. @) c! h( \% X螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 " i) o2 h5 f( `6 E6 n
1 {! }. n- @. r, y& x; @7 ~"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ ; |6 ?* V9 X6 `7 w9 l& A
; H2 Q& } b& m+ O8 A"What's a monitor?" , _9 U' z- u2 y; ~& U2 H* s
9 B6 }2 |" K; R/ h什麼是顯示器？ 1 h9 O0 o1 _3 W
k; b x! y) v' L f W"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" : z2 c- X1 N, J; a; r( R
7 I/ \9 I5 o2 a+ z( o就是那個看起像電視的螢幕， + z5 @0 u S4 H) q5 M
% I" Z9 F3 V: O* h有沒有一個小光點告訴你它是開著的？ 6 q5 }2 |8 y1 X1 s7 f; }
: P) x2 x9 w P' U2 a% l7 E' L/ vI don't know."
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- w, D- s" p3 \7 g* N9 q我不懂耶。 9 W2 p/ M2 M3 E1 K* [0 J
' |0 [, W' @: @% D8 o"Well, then look on the back of the monitor and find where
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( }1 U; d! C- D' i0 u1 r. Lthe powercord goes into it. Can you see that?"
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' z- c6 M" Q* _/ h5 V那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 5 u1 ~* L6 u! M& O( q/ @
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"....Yes, I think so." # b# ]$ T5 n/ Y5 b, F) r9 ^
) h5 v8 y# p6 D$ ~" v8 G8 Q: T是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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S& N7 R3 m* l+ h- B太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ! v1 a4 ?! \1 e( M# M# e
5 ~6 A; l& Q$ g' ?2 V4 J1 E. r"....Yes, it is." : Y Y( G Y& [8 j5 ?; ~
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有啊! . E1 C* }' P5 p% C: l# U" q
5 j& f: v+ i }, _$ S8 B"When you were behind the monitor, did you notice that there were 8 E0 g1 i' L Q) B4 C
# W( A7 k8 ]) Y5 q @& R$ e( Z# G( Htwo cables plugged into the back of it, not just one?" 4 f/ \" s, z: m" l3 k3 h% S7 L
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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0 t/ q# K8 r0 [- c5 g* [# w沒有。 4 Z0 D4 L" C, t8 n
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"Well, there are. I need you to look back there again and find
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. }% @/ @! k$ E8 etheother cable." 5 H' N* r9 ^: r
9 V0 l% ^. A" p6 {( N7 e就是了，我要你再到顯示器後面去找另一條電線。 5 J {9 Z7 l( W8 s! P
: N4 D- m+ d* U0 j; [1 E8 w"....Okay, here it is." z0 ] N% z8 Q1 T7 d
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OK，找到了。
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2 B8 ]/ I# F1 d"Follow it for me, and tell me if it's plugged securely into 5 m) J! j p4 s% \1 m5 w. q( d5 P# H/ W
. y. g! Z, i0 F$ Q" N y5 i$ O& |8 i9 Ltheback of your computer." ; r) b5 k7 H1 Y) G. p+ |
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 + u( ~0 C& V1 O2 w6 }' z# S+ H) j
$ t& Z1 x* S* R. k' E: d"I can't reach."
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我搆不到。 3 W8 r Z7 ?+ l5 {. }3 {
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"Uh huh. Well, can you see if it is?"
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8 ?3 T. }) O' g. q! m嗯，那麼，你看得到嗎？
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! ?8 z+ e$ B3 h& K"No."
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) n* m. `. f7 g8 J2 g% l看不到。
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"Even if you maybe put your knee on something and lean way over?" 7 m4 E" ~4 Q' }
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那麼拿個東西墊高，爬過去看一下？ 2 Z: Y: z8 K( n' O) i3 F$ d
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." ' Q$ [: a) X/ @- l% _2 g3 o
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喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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太暗？
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"Yes - the office light is off, and the only light I have is , G5 w% |. m& X! L t+ s
$ X0 ? { V J- R* ^comingfrom the window."
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7 n0 `8 ?: _: T" m% S# Z4 `是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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$ {7 l* w8 ~# j& T( x那麼把辨公室的電燈都打開啊。
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3 x! R& J# o+ ]: V+ y8 k0 @) `" ^"I can't." , C" n% e" C+ p* a3 a2 V1 m
+ G) Y ? a. `* l' }' V8 `* c沒辦法。 5 ]. m/ x2 L1 s& f, T
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"No? Why not?"
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! ~* B) Y _/ u- o% Z沒辨法？為什麼？
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"Because there's a power outage."
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因為停電啊! 1 J: c8 l1 f) D( \
+ S3 Q! V; I2 R0 E"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff ; h" H! R4 n2 }; d9 @
: @9 O% L" F7 f, |' yyourcomputer came in?" , Y9 G9 M; `3 y# G+ _0 |* I
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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8 ~3 g, V# n1 K! ^; a! J F"Well, yes, I keep them in the closet."
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& R6 O4 I. M: n6 r嗯，是的，我已把它們收在櫃子裏。 * a- w( P* B, N
5 u+ H/ z2 ?+ d& b, b, n/ {"Good! Go get them, and unplug your system and pack it up justlike
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0 i9 i2 m! E% {' \, ^" a2 O( Z0 iit was when you got it. Then take it back to the store youbought it from."
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5 i8 i! X! t, M5 N* o% V% o. J+ b很好!去把它們拿出來，然後把電腦搬下來包裝好， 1 |0 X3 C! N6 {# Z, V; Q
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 $ x/ {% x- L6 O1 N- L+ X) N
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"Really? Is it that bad?" : d9 \2 j, z1 N% I# z' v
$ b. p2 W- ?/ o8 t真的嗎？是它壞掉了嗎？ , } k% @- ]3 s* }
9 S }" v1 j2 Y M/ j- J5 x' E"Yes, I'm afraid it is."
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9 u4 g# \, ^. |. n" ^$ X是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" / G- @; _& r* }$ y
) y* h% u( m7 U3 w0 z喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ # T$ |9 e, @0 L
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"Tell them you're too stupid to own a computer." / f+ u- c7 F. J/ d' e: G' f
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
