Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 $ W D# q. q" p0 b) @* {: \, S
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"Ridge Hall computer assistant; may I help you?" 1 i5 M3 d9 x$ x" b9 n
) P* Y' W) \0 e% k x) ORidge Hall 電腦公司你好!我可以為您服務嗎? 3 u" R0 v* G! d2 K0 P. F$ Y
: k2 p8 }9 x4 o6 p"Yes, well, I'm having trouble with WordPerfect." : n# [/ m) Y6 K3 n& o- w
1 a6 B& O l& m: E) i" @是的，我有WordPerfect的問題。
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/ z# n. g% J" q3 E"What sort of trouble?"
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您有什麼問題呢 ?
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" f# p0 v* w$ M; D"Well, I was just typing along, and all of a sudden the words wentaway." 2 C: x& \# ^! k; Z* A& {" m2 w9 z* \
2 L. K2 [9 J' ?. a* q. g9 p3 Q7 `我剛剛自已在打字的時候，突然間所有的字都不見了。 + R" k/ S+ W' j' q+ H7 `* `& w
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"Went away?"都不見了。 , a; l9 G* ~% P+ K# i
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"They disappeared."
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它們都不見了。 ( b( f, e' n8 j9 X" W
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"Hmm. So what does your screen look like now?" # V, H; \7 a7 p8 J
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嗯，現在你的螢幕看到什麼東西？
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: I4 Q+ \7 ~& V' |/ o* W2 E"Nothing." 7 N9 i, R, w1 R7 t
* I) z% H" H6 a4 |. K0 s沒有任何東西。
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"Nothing?" , ^' u+ ^0 w7 |! Q
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沒有任何東西？ & M6 K2 d d, I( W% ~
2 W0 v: [" b% a1 v"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" , V: G, _4 ]' o' `2 C0 S2 P
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您是否還在操作WordPerfect，還是以經離開了。 0 E7 a5 u6 W, m7 m! f
* u1 `" D6 S0 U# E" p1 v* u"How do I tell?"
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) _; P( l% z- E7 c, v我要怎麼說明呢？
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"Can you see the C: prompt on the screen?" 3 c/ j7 C7 P4 v7 d2 V
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你可以在螢幕上看到 C: 的提示符號嗎？ % q" c' n5 @1 N7 T, _
/ s9 P3 V! K* p0 t* O"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ( u$ `+ y( S* e' @
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"Never mind. Can you move the cursor around on the screen?"
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/ L# S# R& @) f6 G7 i0 m( K不管它了，你可以看到游標在螢幕上嗎？
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6 I9 n2 d0 K7 O% T f"There isn't any cursor; I told you, it won't accept anything Itype." 8 y4 x* d9 C2 F, {3 z* b
( r% H- h( r( o9 Z: T螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?" 0 U2 E4 o S, X7 X
( O3 a0 l2 G3 e2 k, j; [顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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/ u0 O& Y8 v, g" W+ @' M什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" 4 P1 x; H( f" W
7 G" m2 p. U% Q5 \& Y就是那個看起像電視的螢幕，
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1 {( m3 i L& t9 O, V) h有沒有一個小光點告訴你它是開著的？ / m2 Y! b, F; h. F( d. S* v
3 z" P8 t n. m5 E& y7 [I don't know."
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9 ]9 _- R) m& l+ B我不懂耶。 ) L! L& N$ [* z/ c2 d* M
1 m D$ J3 e2 Z/ @. m"Well, then look on the back of the monitor and find where
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! A1 v( w3 R6 @$ O7 }: m" o( sthe powercord goes into it. Can you see that?"
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0 T# b6 W4 g% n那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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3 g& E1 D6 T! B# N$ C+ @4 }8 j"....Yes, I think so." 3 s* |1 z! ]" }' |* x
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." Z1 d7 _& W0 S( u+ o1 A
3 x- M( x0 [+ E太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." & ~; I9 T) Z2 B) F* F/ h% W
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有啊! 8 v! X% C0 [, \
! `+ ?- n3 p* m! ^2 F"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ % ]1 \* m' ^. H) K$ i
9 f6 A3 n6 L8 H6 o( l"No."
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沒有。
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"Well, there are. I need you to look back there again and find 8 u! I. g; C# Z( X( F; m8 `7 t" r
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 6 F( G. V( w9 ~6 |8 y* p- _, I
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"....Okay, here it is." # B, l8 S; {% g, B
$ y: @* y; \& c9 i; pOK，找到了。
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! [! ~* L* V6 f0 v"Follow it for me, and tell me if it's plugged securely into : n2 H4 O5 q- G) x8 R
' |1 V2 H/ _7 f; U- S" Vtheback of your computer."
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, I' z& \/ T+ E4 Y- E5 b4 M再替我找下去，告訴我它有沒有確實插好在電腦後面。 4 v7 c3 `: S3 T2 Y, L
& h- Z, e0 |" q: |9 R- m"I can't reach." , C/ K6 C4 {. @
/ Q8 o) _. d9 n, c2 y我搆不到。 % H8 `; p' r4 _/ f8 H- ^/ O
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"Uh huh. Well, can you see if it is?" 4 j0 Y" ^, e5 @/ y, X
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嗯，那麼，你看得到嗎？ 9 d0 g0 D: ^* T( y8 m; ?3 _4 H
7 _7 I |4 o X8 M6 X2 }"No."
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: Y$ u& l% C! K# X) a' h+ K看不到。 5 j T$ x8 ^- r3 b6 f) S
8 e% k$ f* R4 I, i"Even if you maybe put your knee on something and lean way over?" 6 o0 r+ t: U' Y6 y# l4 Z6 C% y
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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"Dark?" 7 f: e2 u+ a0 v9 l
( {0 a. _2 a) K太暗？ - \& k$ W- U" L7 W% w
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"Yes - the office light is off, and the only light I have is + I5 Z) x" W" V, p" ]9 s' v
* l) n* I2 m5 ^comingfrom the window." # M2 z' g) |9 v z) r& O
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ) j! H: S+ O( t' v! P+ g$ H
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"Well, turn on the office light then." K( v( `; T" f% R0 e
& I! [' F# K% A4 R1 w那麼把辨公室的電燈都打開啊。
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+ Y* ?+ d, V: @* `9 \: [ k"I can't."
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+ _/ D0 b4 p9 Q: Z- v" b沒辦法。
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"No? Why not?" 5 N6 U6 F, x* f9 \: c
: x$ U0 x/ I2 p沒辨法？為什麼？
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2 H% e) _7 \: N$ v* P* {9 t"Because there's a power outage." " F6 {, h& `9 b/ C
+ M9 q x) G! I) |9 R/ {因為停電啊! 3 _7 ]. G# I6 Y
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"A power...... A power outage? Aha! Okay, we've got it licked now. 2 I/ b* Q4 O4 M' S2 f
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Do you still have the boxes and manuals and packing stuff # L$ y) x! N& F
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yourcomputer came in?" 9 n' [( W" D7 s+ [; r
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停...停電？&#@!(& ，喔!OK，現在開始打包， 5 T5 F7 w* Y$ P3 K3 K
5 _- u; K* v* K電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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+ G: L: C) y" N; o6 P嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike " r- v7 d& F- B# n9 Y4 v' E
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it was when you got it. Then take it back to the store youbought it from."
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$ t% L+ x: o+ {0 X5 {很好!去把它們拿出來，然後把電腦搬下來包裝好，
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; O* M9 u. g$ P就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 # K; @+ d. b: Z L1 p. @6 S$ H0 N C
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"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is." ; n/ j5 M7 R1 e5 `
; w7 {0 q' |" p0 f! v( l8 `6 s" U是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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5 u5 e- {5 G& l1 r+ L/ U, A2 e喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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( O: v3 Z+ }: m"Tell them you're too stupid to own a computer." " ~/ ], c$ ^" O8 F5 S( q
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
