Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 1 B" T# @7 D1 G% c# `- _' Q& l, Z* R
; w4 a9 w$ c( g3 k"Ridge Hall computer assistant; may I help you?" 3 Q3 p9 a' }5 {1 c& u L9 N
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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Z# T, ^; S5 j& g- X"Yes, well, I'm having trouble with WordPerfect."
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! C/ i" b0 r' N9 n是的，我有WordPerfect的問題。
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0 S! t- k0 r* b' U: o"What sort of trouble?" 4 l7 S2 U7 d* \! O
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您有什麼問題呢 ? ( m A' i, ~( P& e0 X+ B$ u- O
+ e; [6 K s& {"Well, I was just typing along, and all of a sudden the words wentaway." 8 h3 t- F2 G$ U, B/ `! D% L- G Z8 q
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我剛剛自已在打字的時候，突然間所有的字都不見了。 7 R, E4 q$ ~. T& {1 a0 x' {
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"Went away?"都不見了。 ; u7 B( i+ t5 |: S" E
1 n. e9 u+ x3 r! m! g"They disappeared."
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: C/ B9 ?3 I1 ~! l, B它們都不見了。 5 H+ C% f0 X2 V/ Q
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"Hmm. So what does your screen look like now?"
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2 Z, G9 g& R, d" ~0 Z; P嗯，現在你的螢幕看到什麼東西？ + D- _* C: c% J' {
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"Nothing."
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沒有任何東西。 - [9 j! u& i& c0 i- v' T
8 W$ h @1 N0 Q' N4 W$ E"Nothing?" 5 s" S) }' p, G# F5 y
2 ~9 q, V7 Z: O4 }) [沒有任何東西？
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, C r+ R2 W% L"It's blank; it won't accept anything when I type."
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1 `! }: `2 m" p, c# |3 Q# s螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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$ c$ `+ ?6 U+ ~您是否還在操作WordPerfect，還是以經離開了。 " V" Y( {4 x3 ~+ l2 y. z! V. R7 B4 ~
7 w, U9 k( X4 J"How do I tell?" $ s0 P4 [9 W+ P% m6 c7 {( q
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我要怎麼說明呢？
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- q* M1 [: S, D: J, y$ y) M"Can you see the C: prompt on the screen?" - y/ Y( q9 S% `! s
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你可以在螢幕上看到 C: 的提示符號嗎？ 0 [6 I& |3 N7 u- G1 F
) i+ N( I/ ~3 e/ t" G. k+ W"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 1 \5 p/ D, @' D1 Q* |2 k/ t
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ ; J6 c: P/ f; [% Y1 Z) ]
; i. i& q0 e# q: J"There isn't any cursor; I told you, it won't accept anything Itype."
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! I& x ^8 x, ]6 q5 g螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 3 d/ T% ^3 Q \ P" x S, [
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"Does your monitor have a power indicator?" ; Y0 J B& F2 `. B1 w& p; V: H& n
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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什麼是顯示器？ 0 `/ [8 O" X, r
2 J8 u6 A! y E" O: ?"It's the thing with the screen on it that looks like a TV.
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! z3 {# @9 j1 R5 f" e. n8 aDoes ithave a little light that tells you when it's on?"
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# j3 ^4 \ Z. I! s/ `& S. f- c就是那個看起像電視的螢幕，
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4 p4 }2 d1 O$ G9 L/ ^% {, Q有沒有一個小光點告訴你它是開著的？
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7 A+ Y8 n# h: I0 C# mI don't know." 9 G6 R# i6 }, e% Y7 k( `9 ~
4 a7 ^2 n6 q7 n8 ~! b" ?我不懂耶。 ; m1 j3 f, ^% ?! [
7 l: B" q: F: r"Well, then look on the back of the monitor and find where 4 u) R' l; H H) q
/ [6 ?6 o+ r4 i _ K: ^! dthe powercord goes into it. Can you see that?" 5 b* P/ u2 _" ?: c
5 X0 ~9 O& R; i* R* I8 i `那麼，你能不能看得到顯示器後面有一條電源線接在上面？ ; q$ P$ y( _3 R8 Q( O! |" M
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"....Yes, I think so." ' C1 u$ B6 h' t# v
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是，我想我看到了。
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; p. q+ M4 Y# ]# {' e"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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' v( V! x) ]3 O, A2 ~"....Yes, it is." - z, ` s& p& A
8 R9 q" e. v* Q+ P/ r9 D$ _有啊! + U, H$ L4 O4 l
; Q& L' [$ |( u5 U- ~ u7 O"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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]2 k. `" T$ `5 R你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ ! F' p. r/ g M9 s# C1 C
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"No."
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沒有。
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"Well, there are. I need you to look back there again and find
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theother cable." " n6 C S L H, T
8 p' I y6 Z/ T- g就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is." # J2 F: \5 r; x3 r+ e5 B" Z
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OK，找到了。
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( g5 f" T- R' p# P2 [% T& a# c"Follow it for me, and tell me if it's plugged securely into 3 g, L1 K; H! p }7 O" I. r
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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- I4 y" u7 X" J7 c( W! g k* U我搆不到。
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"Uh huh. Well, can you see if it is?"
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" b j% U& u! Z2 Q3 T嗯，那麼，你看得到嗎？
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1 p( z2 H/ t+ Y"No." ; u9 g$ R1 Z* q$ ~
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看不到。 / k6 K2 ~! i+ l y* _: @/ \0 ?7 L* l
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"Even if you maybe put your knee on something and lean way over?" 0 t9 g, k {& R; m
: R" Q( K1 C m h; S# _6 X那麼拿個東西墊高，爬過去看一下？
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3 N1 z9 Q) i9 A"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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" k* h# j" L9 o$ {喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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太暗？
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" V2 f8 b! Y1 e( I1 y' g+ [8 A"Yes - the office light is off, and the only light I have is
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comingfrom the window." 3 d" }9 W3 r4 ?* ]/ p2 [, w% h
' M: A* u* j s! K' H是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 : ~$ G& D* R" t l' z
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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"I can't."
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沒辦法。 0 g$ n% J" G- K, \. d
1 X1 |, M P2 z5 R |; ?$ M"No? Why not?"
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沒辨法？為什麼？ $ z$ d$ B# V; R: `7 d M
/ Q" _0 X! t2 d1 N"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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* O7 }, E! I( C- l5 SDo you still have the boxes and manuals and packing stuff 9 G" F7 @, X% k2 |& }$ i
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yourcomputer came in?"
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4 Z' w& P' k. a, X3 N" G停...停電？&#@!(& ，喔!OK，現在開始打包， ( _- U9 _. B" B% E
' i; n7 u1 ]- {# E3 @: [2 w電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ / ^8 [6 r( T* E6 X2 v1 D) E$ c
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"Well, yes, I keep them in the closet." - D7 B$ `! o; Z/ a4 K
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嗯，是的，我已把它們收在櫃子裏。 ) y8 U0 @4 Z- F; P! u
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." 3 w; J/ Y* z( c$ {9 X' a" Q
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ; }. ]7 l; A/ I+ L; n) B. e
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"Really? Is it that bad?"
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$ F* E( f: M2 V* P+ T" E1 i真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 / T5 L) l8 p9 C0 `& y5 U! [. n
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"Well, all right then, I suppose. What do I tell them?" 6 `1 V5 l* j |9 n1 o( e
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 7 A- m; z. I2 u9 g9 P4 G% W
- W' A8 p5 E4 c; w/ k, c. v"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
