Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
7 W, k# ~) r& g6 e2 C0 h5 `3 i# Z2 k6 w3 m9 c+ k
"Ridge Hall computer assistant; may I help you?"
# T* {$ e. C) x+ \: T7 Y: J) d; X4 A4 L
0 h0 c* X( E/ R1 zRidge Hall 電腦公司你好!我可以為您服務嗎? 6 n# A5 B* s- O+ r, Z3 k* m
% h' D; S. h# A) x7 G"Yes, well, I'm having trouble with WordPerfect." $ S# g8 R& W: D9 S, l
7 P q/ e% {! c$ i3 k' H1 O是的，我有WordPerfect的問題。
3 R' ^" w9 U" ]) X3 }# G: T
* s$ J4 G" t6 \; D1 \! y0 V"What sort of trouble?" ' f2 [/ L& P( ]; c/ U: I& r4 v
6 X ~. o8 f- q; \
您有什麼問題呢 ? 8 T+ A% |$ e( ^: ?+ b
/ {/ i% K6 `0 x: M$ X
"Well, I was just typing along, and all of a sudden the words wentaway."
3 r' \8 e7 f; y4 D7 D, U# L
# l' o3 O( I+ E我剛剛自已在打字的時候，突然間所有的字都不見了。
% b! ]9 s4 R" W8 L% y9 Y
) D# X% ?" V a0 k% Y2 L"Went away?"都不見了。
6 x, A1 O: G4 R$ E- y' [6 A6 w5 Q# b8 ]1 ~2 F1 Y( j
"They disappeared."
) A+ j, n8 C# Z" n$ [% s
" N$ t& a, l4 M5 K6 u它們都不見了。 + p; [$ W8 X( J$ I" t2 P
: T* j6 T' h# e5 h+ ["Hmm. So what does your screen look like now?" 5 D; F+ [& r$ i6 I* h6 u/ X+ o+ Q
2 N6 e$ ~ l; D) }; u) [, r5 a( b
嗯，現在你的螢幕看到什麼東西？
% O6 S; N$ d, S' a1 i* P
# R0 A6 l, [, |5 [' k: F"Nothing."
( B5 C; a% Q" m+ L7 c$ R* h3 A ~3 ]3 v r
沒有任何東西。
* x. r# V2 z m; D+ `
3 q5 ]. i9 j0 s. o"Nothing?" 9 L# L! F5 Y7 p- u* U" e1 o+ g
8 u. C% N7 G6 z) I- x, Y& p2 i. R! d沒有任何東西？ ! k) ?2 p: P5 l1 E
; V# C i5 d( M# W
"It's blank; it won't accept anything when I type."
) s; x- u. ]1 B% U* i/ y) v' n: A" w1 Y
螢幕是全黑的，我打的字它都沒反應。
; O4 \- ^- r- \
* I3 t$ v" o, \"Are you still in WordPerfect, or did you get out?" , X4 o/ r" |3 I/ W9 ?$ l
- E% J5 I( O4 k2 a7 R0 X9 g
您是否還在操作WordPerfect，還是以經離開了。 - j! Q# M0 X; k8 A$ V9 M1 J9 w
, t+ _1 u6 B# E8 a: @
"How do I tell?" ! X( c6 }$ Z4 j+ t2 J
2 C: L5 W( i) ]7 g Q
我要怎麼說明呢？
& j _8 v7 [0 t- F& Y/ d) ^5 Y8 I$ w% r k
"Can you see the C: prompt on the screen?"
- x1 T0 g3 N) O! [. ?
# d6 ]- D/ o* s' X你可以在螢幕上看到 C: 的提示符號嗎？ % H8 ]% u+ o% I! L
/ E2 ^/ b7 z. @! c"What's a sea-prompt?" 9 I) E' ~" V, P* E5 O
9 {6 x! }! r! V& Y4 ?什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ) \; A2 X" W3 v n l
4 ]! B% M( ^& O3 `"Never mind. Can you move the cursor around on the screen?"
8 i O/ L# B& x5 _2 P) _2 x1 @8 S, ^' p8 N: |
不管它了，你可以看到游標在螢幕上嗎？
$ N* p: R8 u6 g7 v! u5 ]
$ x) E# g" _2 O! t, p+ q& n"There isn't any cursor; I told you, it won't accept anything Itype."
' s* t: O- `$ l4 Q2 D* y$ h
- P0 h- v: U0 T6 c4 Q% q- j螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
9 F8 R1 z$ [, Y6 Z5 {
% p3 V1 I! t( q2 j"Does your monitor have a power indicator?"
/ ~7 ?2 c, B" Y$ W! a$ C) q7 G3 s7 h: W! {/ O+ [
顯示器上的電源指示燈有沒有亮？
& p3 I$ R6 }; H. u9 I: h5 i8 W: x+ n, f5 c
"What's a monitor?"
) V; |' x8 S6 c' R& s* p* e x4 N% \
什麼是顯示器？
' [3 t3 W; E7 v: ~
- K/ }' i- S9 G! R' y D6 S5 g) }" \& m"It's the thing with the screen on it that looks like a TV.
! z: k4 q6 Z6 M( R4 O" c- L! @1 g; x% ]+ i A+ i" o) |
Does ithave a little light that tells you when it's on?" . l" p9 H A7 r, ?' h( Z
/ o j+ u# `' R- }就是那個看起像電視的螢幕， 2 l3 r* R, u5 ~' W4 i4 C( p9 D3 c
& F9 [' v; L$ V1 I6 Y
有沒有一個小光點告訴你它是開著的？ " n4 h% d _9 w/ O
9 F* q) t6 i! ^3 D) g! [ ?
I don't know."
9 a$ o1 F, v7 Q1 v" D$ y; h! n6 i% ], H( y0 b, O# j# I! ]
我不懂耶。
' M4 ]9 y4 ?4 E5 p) u3 c' h
$ v2 \6 X2 Z" j8 p3 j( X. O"Well, then look on the back of the monitor and find where # Q/ R7 s$ E! b3 @
* }9 x8 r2 w1 D. i" q+ lthe powercord goes into it. Can you see that?"
- c5 ]; ^' ^' U2 d7 G. Z N& y2 R( \; l' `
那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 0 r. S+ `: F" N* p
5 X7 |8 ?0 U' N- s+ [# v3 L1 ["....Yes, I think so." 3 ~) h0 x% |- w* j, y# a
) Y/ }8 ~- l& ]9 a) \
是，我想我看到了。
$ K$ d4 I) E/ `, w1 Q: z
3 F# z+ {6 t9 _5 F1 Y"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ; x! f: Z7 c' Q# K9 |- Y
7 w- w( O2 n- [. ~
太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 2 H+ j% C5 [2 C+ r/ G. K y
! b% q, c5 m4 z4 `& {0 O"....Yes, it is."
+ x# `1 \) Y6 P6 I3 U" a; h G* l
有啊!
) X* y; ?' C( `2 X4 J1 P M; K: ^! z: c9 h0 S; j- F: f" h
"When you were behind the monitor, did you notice that there were
% j3 G& j, {: ~% Y9 p
# w5 V/ g; A( s# f" d$ ]two cables plugged into the back of it, not just one?" - }. @2 u. B$ Y- R
5 e) m, y8 M4 ^4 o$ Z$ K3 e
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
0 H3 Q2 `( \( q
' u4 a# X. i; W" q, I6 [5 }, f"No." ) P$ F+ F( W" r* v& Z& t
* A4 }4 ~% S E! [' q沒有。 7 r( j3 l5 E' g& C/ I& h. j
# {# b# {- ~7 d9 _# n3 `"Well, there are. I need you to look back there again and find
- F }9 M+ K9 Q) X1 L* e5 m. Z1 g c
theother cable."
" B, Q b' d& F6 s& L! u
; O1 A, }3 ]; ~, ]2 ]0 @就是了，我要你再到顯示器後面去找另一條電線。
( I/ [9 N [$ c3 f; i! f% @+ L' \4 o7 p7 L
"....Okay, here it is." - y" `# Q) U8 l+ _
0 `5 p. R; E/ Y& Z1 z+ o# ?8 v6 POK，找到了。
% y: a2 e0 i: l' N, Q; ?
: c1 D% U# R+ r1 F"Follow it for me, and tell me if it's plugged securely into % T. X- T+ n8 N1 V/ l/ ?7 Y0 b
/ E! K2 X- C# A0 k% Q; Dtheback of your computer."
7 H1 c' L8 c1 o7 X2 O5 X
% h: o1 C+ C2 u再替我找下去，告訴我它有沒有確實插好在電腦後面。
6 G2 M2 y# C: M: t, n8 @ ~9 O$ S6 u5 `) ~
"I can't reach." 8 }: a% T. H1 F6 i2 q) s
6 x( U9 ]4 T" [! Q/ J: ?: M( D我搆不到。
$ [! R, m: L3 y& ^/ F
' _( ^5 [6 j# [) V* R6 u8 z' V"Uh huh. Well, can you see if it is?" ; U$ v- @# J+ p2 l' h( [" f
- _0 e6 u8 E* @; r1 v
嗯，那麼，你看得到嗎？ / I+ Q' ]& S( `( [& r4 B
+ u# v4 D+ g: U
"No." + F$ [2 l) l6 s. h% {
* B9 ?1 y, r. Z s8 ?; b8 T' z! l看不到。 , i1 F. q4 E6 N% n; ~* s) P. x9 q
+ o$ n- Z9 W) l3 {4 z+ d W- c; r
"Even if you maybe put your knee on something and lean way over?" " Q7 M) \1 k, n4 S
( O* t5 i7 { A那麼拿個東西墊高，爬過去看一下？ . p4 [& j* G, `$ A* \" _( k
8 ~+ W m; p1 o; e# m- e$ ?
"Oh, it's not because I don't have the right angle - it's becauseit's dark." 9 F+ Q" D7 |6 W4 k9 e3 N+ p
( X6 S' m( r5 M" u8 ^; J
喔，不是角度不好看不到，而是太暗了。 1 u; q4 B2 N) l" P0 g
4 A7 u. J3 W# W; o! W- p
"Dark?" ; R: P7 g9 R x! ]% p
1 ]" _; P/ `$ i" V. d
太暗？ & h- a0 S# U2 {: ~. p
' W# s7 Y. N( `9 X
"Yes - the office light is off, and the only light I have is
' G; Q& y& k! E( x! s* w5 e8 k
: ^7 |+ n5 N/ t4 @% Vcomingfrom the window."
+ C0 o3 C+ Z! G- K0 s* h3 _( I2 B0 ?
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 p# J7 k, {: Q0 i0 t
E4 }1 ]4 R1 `4 \
"Well, turn on the office light then." 3 ^# D1 n/ y# c
$ E: w: t4 D; O1 X
那麼把辨公室的電燈都打開啊。
0 L' N; Z( v) O1 v
! ^6 y" D3 A9 G! S2 }6 Z4 l"I can't."
1 q( _, x6 _9 ^& W9 ?
: e; s( t* ]; G! f0 u6 ^. ]沒辦法。 - K+ c: X' v$ X) p( e6 N
8 q) b- c" U6 I. n* G+ R9 |) ~5 o"No? Why not?" / }; p6 V! s L/ K' J& w: Z7 q
- k" i! x9 S" b) u" {沒辨法？為什麼？
+ r, f4 h! x1 t2 W+ n
; n' k' n$ z, w4 b1 R( r) F"Because there's a power outage." " z9 H+ j" Q0 ]$ {: ?# j& @
& f; x7 H# G) |: L因為停電啊! " c5 e* m6 @) l. ?2 b
- u0 u: E, t! X$ Z' v
"A power...... A power outage? Aha! Okay, we've got it licked now. 6 u) q3 F" p" B
0 i" l, B- Q. [5 i1 C2 `/ ADo you still have the boxes and manuals and packing stuff * a( b- K- ]1 k
8 [: D- P/ B/ q7 \6 J" F/ Y# |) I
yourcomputer came in?" 3 T7 r& t. ^; Q* T9 P' q& q
, c% R' c6 p( H停...停電？&#@!(& ，喔!OK，現在開始打包， # C5 s& d6 q& x! X6 c8 {8 Y! j
: Y, X( z" ~% v; o, F
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ * b# z: m5 I. Z5 o: W$ ]
_# v6 t6 N& K4 `# d- i* B
"Well, yes, I keep them in the closet."
. k U* q f8 L: J/ f( C6 l X, i' S
嗯，是的，我已把它們收在櫃子裏。
7 _' ?5 P- K' _2 a; _% I& i$ X) L; O; i# n% l
"Good! Go get them, and unplug your system and pack it up justlike
6 X4 x- b& i8 \2 b. M! l* [8 ^' C
it was when you got it. Then take it back to the store youbought it from."
7 ?6 k5 N) N' i
/ ? Y) Z) [" @! L( O& k很好!去把它們拿出來，然後把電腦搬下來包裝好，
) X8 v2 c, [& T; Q( x, T3 v0 b
) S: |, o: [- i就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 . y T0 G2 v+ E0 E* c2 c/ z% J
( [4 ?# s& _" o. i' k"Really? Is it that bad?"
6 G/ ]/ L2 u5 |% L2 i1 v- c% G6 B: l$ ~. A# D2 m
真的嗎？是它壞掉了嗎？
- X( R2 d( \( n, w6 l, X( P9 b) B: w. |9 j( L" q1 m/ W
"Yes, I'm afraid it is." : T# f8 O8 P( |7 O" r( R% w! k
2 o o. W1 e* L4 k8 P+ b: O是的，恐怕是這樣了的。 6 }3 _( o# s e8 a! V
% u( v. C" ?( Q" F$ x
"Well, all right then, I suppose. What do I tell them?" 0 ? N! B3 k- P
v6 p o. z0 G! B' v喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
% H3 H* }( f) m0 R$ @- [) f" ~2 b9 Y0 p5 |- p5 I
"Tell them you're too stupid to own a computer."
" z. F; d: `4 g4 X/ c
* ^4 }+ X1 @2 A- |4 h$ a; G& Y就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
