Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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"Ridge Hall computer assistant; may I help you?" N' y' H' s5 g e. L+ J6 L
+ t# J; P- s6 S6 N+ o5 J8 A% J. @Ridge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." 3 [, `) h! G( D6 }3 e* D; M! |
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是的，我有WordPerfect的問題。 ( d3 X% ]) z/ @+ ^- R( g
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"What sort of trouble?" ( h6 D" c1 T' n+ B3 C" ~, x
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您有什麼問題呢 ? ) c/ m% ^% E, t6 v# Y2 Z$ K
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"Well, I was just typing along, and all of a sudden the words wentaway." , O# d% y1 n& y- q/ u
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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8 r+ x, ^+ h% D' E7 T8 _! S; o( U"Went away?"都不見了。 + |. g# W2 N+ O! S, I8 s4 k* n
$ L4 l: f2 A H0 T: S"They disappeared."
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它們都不見了。
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"Hmm. So what does your screen look like now?" u2 M) f$ C, t: R. |/ R* b
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嗯，現在你的螢幕看到什麼東西？ " w. S/ v$ b W) t' M l$ S
% A' o; g0 k; ]7 w* B! v7 u* H1 Y"Nothing." : L( V$ S, V4 R1 A. J# N
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沒有任何東西。
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"Nothing?"
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: I$ H6 H% f6 j/ ?# C/ i. y1 O0 u* s* D沒有任何東西？
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"It's blank; it won't accept anything when I type." 6 w4 u. C/ X# g K5 y. b2 l. T
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螢幕是全黑的，我打的字它都沒反應。
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8 Q4 `: a# t5 q: Q"Are you still in WordPerfect, or did you get out?" 6 e% Q0 v5 H% \% F1 `7 ]9 h
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您是否還在操作WordPerfect，還是以經離開了。 ! O+ l" m# p/ F+ O
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"How do I tell?" 1 \+ Q; e+ l6 U0 G
) ^4 V$ o, _6 H8 e我要怎麼說明呢？ 5 _ s4 ^: U! q( y& e) k5 s
& G) v+ K4 l! M& f7 c2 H1 v5 p"Can you see the C: prompt on the screen?" , B" G- l6 R1 @
% T+ \" q3 b) t; B( Z你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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3 i2 h& ]; ~( y$ L V什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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! k; n1 n; n }"Never mind. Can you move the cursor around on the screen?" , [( Q4 @+ F; S
2 r- f$ P( t1 a, z& q不管它了，你可以看到游標在螢幕上嗎？ : m Z. C9 L$ ^6 k
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"There isn't any cursor; I told you, it won't accept anything Itype." - {3 u3 }* [2 ?: ~3 R+ r6 `/ P
1 e, h% W/ g: d( |* M( O7 |螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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! l- h9 _7 [# L9 V0 J2 T"Does your monitor have a power indicator?"
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" x6 X: d% S$ e- V5 h3 a6 P顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" ! _$ y& N- n! T4 a$ A
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就是那個看起像電視的螢幕，
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2 [3 W/ P. C e( M2 i6 t) b有沒有一個小光點告訴你它是開著的？ 0 y' I& I$ x$ W3 p7 E/ z$ y/ }
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I don't know." ' H1 z2 D- H* h# W, @ }
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我不懂耶。
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"Well, then look on the back of the monitor and find where
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; n, q6 I' A8 l4 w$ ithe powercord goes into it. Can you see that?" * v! [. p# g! w$ z" q& _+ p8 J
3 ~8 I/ z4 a% G0 `# j那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 4 X8 V. w( H) V- o1 f: @
0 j' A" t+ q9 J! X- m* }6 p"....Yes, I think so."
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l( f, B+ _! h( F) J& _是，我想我看到了。 2 J* g$ Z1 B: E8 C O
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." : i5 B+ K9 C/ @* F/ E7 H4 @
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ R# F6 g8 |& z- D
3 [9 q9 e9 h! q& C- b"....Yes, it is."
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有啊! ! Z, _0 P- f0 V7 h% |: b# B- W
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"When you were behind the monitor, did you notice that there were
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, @) _9 z Y3 e3 m% \+ K2 ptwo cables plugged into the back of it, not just one?"
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. \! E& C9 E2 N# |* B你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ ( L& b7 i8 w" S; { _1 Y
6 G5 H; h/ |2 G% H, g" j6 e"No."
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沒有。
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7 H- v/ ?% w$ I, R9 T2 u* _"Well, there are. I need you to look back there again and find 5 F( k) @; Y+ V6 K7 [6 V- d0 Y
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 2 ?% ^9 {, U- p7 Y
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"....Okay, here it is." : {) ?$ g+ [0 F+ Q1 w y
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OK，找到了。
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/ M! ^1 n9 `& ~) L% j2 G8 O1 s6 l"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." 6 A9 }% L( P2 A$ F
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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$ S" ~& u; k: h# R' R! }"I can't reach." % u) q9 }! P2 l @
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我搆不到。
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7 A$ z/ [! K' ?8 s3 @"Uh huh. Well, can you see if it is?" 3 }4 l9 E# V) b3 B) D' U
: [! v% g; r5 y( E% A嗯，那麼，你看得到嗎？
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* f6 \2 ]" d8 t( @$ ~& `8 C% }"No." 2 ^: U! f8 r2 y# x; _( Y
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看不到。
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, X: u. L5 W' j& e R. I& W"Even if you maybe put your knee on something and lean way over?" " C& H6 _; p- i5 v+ c
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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' X; I0 T; G% B8 q太暗？ ' N: p) ^/ @% T" {
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." - H$ y9 S5 d) E- l
* n+ V- }( n& r3 Y0 U是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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) a z& M. K: a"Well, turn on the office light then."
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" ?& k. E8 M, p' e- s! j0 n那麼把辨公室的電燈都打開啊。
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0 Z" m# v9 |- X j' u2 w6 T# z% a"I can't."
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沒辦法。 ! z9 ?- D& f0 S$ Q
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"No? Why not?" % d% \7 f+ l1 K
" P: s. j- Z$ C, a& U1 b沒辨法？為什麼？ - ?- i. E6 m: h u7 N, {. ?
8 U& ?0 B" K- p"Because there's a power outage." ( V5 e% \; \7 {$ c& Q8 S1 M
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. * Z* b! Y$ R" {- b4 O z* U. C- M: h
1 v- c4 z% p2 d7 l- hDo you still have the boxes and manuals and packing stuff * y O* a2 Z) B
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yourcomputer came in?"
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+ L8 a/ v4 O: ?3 s1 }7 |7 V停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." 6 s" ?5 s% y$ r' r7 [8 `& a) u% {
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嗯，是的，我已把它們收在櫃子裏。
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, k' x4 y6 U+ L/ {1 Y/ n! n2 `" j; {"Good! Go get them, and unplug your system and pack it up justlike " [7 \) f4 y& O6 `4 N/ b7 l# ^
. W0 x! }/ h3 O j" {$ d; R. E1 a& Eit was when you got it. Then take it back to the store youbought it from." ' E. ?8 s: u# j5 u8 m" h
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 * Z: E: k) T3 p2 q1 m
9 b$ [5 B8 y) l% H* \"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" 8 k; e" Z; r; f+ W- l
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." : o, r1 v) t* S' ~/ G+ U: I
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
