Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ! [. a4 }) G% D6 M F
" R& a- u) I9 _' d"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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2 b8 U( u' Y- o5 Z2 C2 v8 P2 N"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。 ) C0 ~' _6 w; q5 i5 i
5 _- I3 ~) t" t" R"What sort of trouble?" % m* c7 p, o+ c% a' f# A
3 ]4 w2 n5 X8 G5 c- ~7 H0 E; h您有什麼問題呢 ? - }1 c7 I. B2 d% M
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 + |4 R& I& N( q2 S3 {4 M
6 I" w* s5 N! U# {0 v2 R"Went away?"都不見了。
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2 y8 V4 J* c, N5 i$ u U"They disappeared." 7 H3 }6 ^! u( V+ ?4 A) x6 b
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它們都不見了。
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"Hmm. So what does your screen look like now?" 3 n# Q9 u. m' U$ ?
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嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。
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- ~& n4 [9 v8 ^; V3 N& q$ \+ k"Nothing?" + [7 X7 u5 o+ I, u1 H$ Q5 d; }% z, \" O
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沒有任何東西？ - b+ @* a( \0 Y% p- g
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"It's blank; it won't accept anything when I type." 1 j6 o" k/ U5 I' `
6 M9 w. _; D) O. [3 s& l螢幕是全黑的，我打的字它都沒反應。
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( S9 R. R+ Y& m0 X! d5 Y; ]"Are you still in WordPerfect, or did you get out?" ' x! Y; g5 C! ?8 P
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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4 N" ^" I6 k+ X8 {' d* B2 `: ?我要怎麼說明呢？ & ~4 z9 F8 u/ d
$ W% t4 T, B9 s3 Y) `+ g; L"Can you see the C: prompt on the screen?"
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/ n" V3 F' P1 ~9 s+ @你可以在螢幕上看到 C: 的提示符號嗎？
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( Z, o! q/ ~! V! _"What's a sea-prompt?" . y k/ p! G* n' g' n9 M7 s# s+ b% T
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ' ~ N9 j& e: Q( P" }, U
- s8 P( B2 }. t"Never mind. Can you move the cursor around on the screen?"
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$ ` T8 c ^ r不管它了，你可以看到游標在螢幕上嗎？
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( C" u+ P ^, U6 [: F# g' [$ \' w"There isn't any cursor; I told you, it won't accept anything Itype." 3 |8 o% g- P# m+ o1 z
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 8 w& ?; ^' k v7 [
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"Does your monitor have a power indicator?"
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0 C* m0 K: L! \顯示器上的電源指示燈有沒有亮？ # t' n- G) Z# {/ b3 b- @
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"What's a monitor?"
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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* n0 d/ _2 ? `% x就是那個看起像電視的螢幕， * n: f( L2 N% z
. H3 X7 Z3 W3 l0 w) y! L有沒有一個小光點告訴你它是開著的？ 5 f' i* a7 h( c, ?2 }2 l& t
: K' H9 ^4 q+ t6 bI don't know." 4 s6 n3 r* e& c! I- S7 n% P }
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我不懂耶。 3 D5 Q+ t+ ~0 K& L1 Y, n5 F
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"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ & t0 }: K8 ]& i% o
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"....Yes, I think so."
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" Z, D$ W2 n+ X2 G& h是，我想我看到了。
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# K: T; ~( n+ Z8 I. a8 K' h! p$ b"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." # L# J! u5 h; v- m
& `% ?+ M: V8 r8 o3 \太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 3 E4 K5 v ]8 V" D4 l
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"....Yes, it is." # u. u' I, m, {2 t/ i+ C
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有啊!
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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0 ]0 t" G9 n' x8 S% ?你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." $ e) ~+ U7 s" U9 u( J
! I- t6 w/ @4 O6 o& n沒有。 9 y* Y+ K. _4 j A; K
' O# m. n ~+ y( g/ a. z7 s"Well, there are. I need you to look back there again and find & }9 u2 j7 U( N9 {% d4 A% v
) z4 V) S1 ^' V) H* A8 @4 {6 Ctheother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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/ e* ^$ e+ u& o' T c"....Okay, here it is." % s- j4 f2 I- `& q% r, C( M0 ^
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OK，找到了。 3 o# a1 ~' W0 D3 ]" ~8 L7 P
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 ! J( @% ^7 G5 c" U+ g
& v3 L9 t; n- ~5 L6 `"I can't reach." $ A# u O& z- D8 p0 x& x
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我搆不到。 0 |/ Y8 O5 b4 q `
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"Uh huh. Well, can you see if it is?" 0 c+ z, e- N& w: R4 M% S, i/ j5 s4 o
}7 }1 \- f- Y嗯，那麼，你看得到嗎？ 7 ?( M! s$ H/ i# Y
; D$ s& ^; U& U0 ?6 a! w"No." 3 c' P P. N; _
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看不到。
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! ^# W9 ?( ^) c7 }( W: @! M"Even if you maybe put your knee on something and lean way over?" ' J9 w3 D* f3 [2 H$ x2 K
: T, Q( Z+ X* U' ]1 R那麼拿個東西墊高，爬過去看一下？ 2 d# I& P2 x4 V- c6 t4 Z2 G
2 v$ [( j; \; ~ @"Oh, it's not because I don't have the right angle - it's becauseit's dark." g! P. b0 e( G' l: i2 p& C) T
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喔，不是角度不好看不到，而是太暗了。
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, w. _' W. ^) r8 w' `. Z& F- s"Dark?" 6 j7 j, n$ H. G* l Y& |3 v2 b
( N* t2 x$ ^) r9 z O. X- R, _! x太暗？ " z3 ]: p7 }) t8 N
( F2 l" A% Y T2 a9 Y! b"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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) j7 t, p, m/ I6 H是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ' ^* L/ C2 }% c0 _/ N! B. B
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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2 H4 Z- \. S# G7 B6 h" X"I can't."
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l8 o; |& e3 {, q* T沒辦法。
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"No? Why not?" [7 _% n% H. B4 h
5 {& ?0 d6 ~! f) X! h沒辨法？為什麼？
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"Because there's a power outage."
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; T( f+ q2 J8 c! M3 }# @7 y因為停電啊! 4 Y6 A2 P3 G1 e
3 x' s8 M# T$ x# Q+ W8 v"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?"
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Y& L) ]# g% R2 A1 P5 R+ y" q) r* f停...停電？&#@!(& ，喔!OK，現在開始打包， : r! x7 D0 I. {! Z D3 V
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ # Y& G+ W% w! c% D" E
9 O/ \( B& l. X. a, s% v"Well, yes, I keep them in the closet."
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* ]* l% p$ U6 l7 ]% |. W6 j嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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# [9 _4 G1 L" X1 J$ ?* dit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， 1 o5 k! N7 X( p1 `. S* H
5 G, V: C- B& e" f5 Z: o就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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" K7 V; S' h* T. {% _"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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7 l8 G5 G4 D8 z# {8 Y2 j"Yes, I'm afraid it is." & a. s" r0 b$ ]4 Q% e' H
6 J, }5 O' _$ v是的，恐怕是這樣了的。 7 Y! W/ g4 \6 \) r- L# k' x& x
, N n9 d; E7 r3 l1 m"Well, all right then, I suppose. What do I tell them?"
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0 P6 J/ [& k$ D1 I喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ ) R: L. h; C7 R s* K
\4 ]1 k/ g* `( _+ Q! ]"Tell them you're too stupid to own a computer." * `9 L7 i7 ?* q# L4 m6 `- M# A
0 c A' W4 d: t: v0 E X就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
