Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 , Q3 j9 }0 ]5 {; Y5 F
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"Ridge Hall computer assistant; may I help you?"
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2 m0 |. h* J6 w4 |5 G# q- i$ PRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." & v: D8 j6 A" v: Q* r! f
: [0 x$ n. I4 X4 t. L是的，我有WordPerfect的問題。 , q1 _) u7 {4 M
3 |- Y a0 X. G# z) {6 J"What sort of trouble?" ; f+ }$ o. t* u2 z% e
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您有什麼問題呢 ? 8 l% c2 a2 Y' B+ w
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"Well, I was just typing along, and all of a sudden the words wentaway."
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1 v3 R- A: t4 |' u5 d# ?7 m我剛剛自已在打字的時候，突然間所有的字都不見了。 2 m! e7 y! N2 B5 [0 Z4 D% c" @- ~- U
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"Went away?"都不見了。 $ F9 m5 \3 [8 C" q5 G9 p: [1 Z& q
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"They disappeared."
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, Z& u9 Z1 R. Z' Q+ }它們都不見了。
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"Hmm. So what does your screen look like now?" ) y) q! u7 `* U# T4 v) S( m% y
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嗯，現在你的螢幕看到什麼東西？ 4 ?- v4 a$ D0 u9 }0 t) m: G$ a
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"Nothing."
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6 _% [) |: \# a% ]5 V* h沒有任何東西。 , d, ]9 _7 E+ t
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"Nothing?"
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沒有任何東西？
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"It's blank; it won't accept anything when I type." 0 l1 R* v0 t) B4 B1 t3 a8 d* v
* |; A, [8 D3 R0 _5 K+ T3 N螢幕是全黑的，我打的字它都沒反應。 / B) o6 o+ G7 d
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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+ d2 e8 B0 }8 R" K"How do I tell?" % E& G4 d3 p: y5 h
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我要怎麼說明呢？
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6 `4 J! J3 A, h9 O5 q' z"Can you see the C: prompt on the screen?"
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- w1 A1 w/ @& l. I+ _6 |你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?" ; G1 S4 r) M. g* F
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) + @# T& h" t2 L; J
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"Never mind. Can you move the cursor around on the screen?" % m- ~1 d% o" U
( P2 s5 ~$ q# C6 |7 C1 Y, i$ y不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?"
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" s5 }' v& ^* w. l顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" . X8 ]& e5 X" Q# J2 ^
, G7 e) r0 [; l. j7 @, L什麼是顯示器？
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) m8 n9 z4 Q9 W' u7 S7 O- v. b"It's the thing with the screen on it that looks like a TV. ) I: T$ d* h+ z( U- z1 c: J
4 N! F/ Y& W; LDoes ithave a little light that tells you when it's on?" ! }. C$ r7 S8 ^$ w4 n
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ " b! o! h3 }3 A- i# G7 j) m
+ L# N- S6 q1 TI don't know."
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我不懂耶。
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"Well, then look on the back of the monitor and find where 9 z; u( o+ |, T& s1 t6 w; P2 j
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the powercord goes into it. Can you see that?" ) d9 U* N8 q* ~3 k: D6 L
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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/ ?; P# c9 t! M4 t是，我想我看到了。
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, @" n: m$ P6 W, h$ `"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." # w' p1 d3 h& {8 @2 X
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有啊! 3 M' T: F9 S' ~- o( q7 g9 d1 V
0 Q/ g+ |3 }, k"When you were behind the monitor, did you notice that there were 4 r0 E* a! W g8 w
; b: U5 Z" f- p: | _3 ztwo cables plugged into the back of it, not just one?" 6 w) @8 H# s3 j; R
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 2 G } p; E- w9 Y) T
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"No."
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沒有。 - z, |5 X- @9 @2 c+ W
0 d: `& q6 i, }; s( {" e3 m1 Y"Well, there are. I need you to look back there again and find
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& H' U8 v$ s' F6 U- f/ O" Ntheother cable."
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' o8 Z3 {4 k" H9 T9 ?, l8 k2 T就是了，我要你再到顯示器後面去找另一條電線。
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! e3 R" j) T( B- z& N"....Okay, here it is." , g$ L6 w6 M3 P& R5 @5 j
) L5 O# [" ~" [+ pOK，找到了。 ' j) s! s0 N3 I5 C: E# b! `
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"Follow it for me, and tell me if it's plugged securely into : N6 v6 z9 Q. m6 W+ Z! A
. Z4 R% P( c! I. N) b5 D1 T2 ytheback of your computer." ! V# b- G2 |7 D2 w! o! e
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 ) n7 P4 t* b& U% t/ h
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"I can't reach."
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7 V, h' h3 p' L( R: [# R我搆不到。 ! A! u* }( f: T# ~( e0 l8 Q
; n* o6 Y0 K/ N"Uh huh. Well, can you see if it is?" " f# A( P3 Z7 d4 k8 E- y0 L- E
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嗯，那麼，你看得到嗎？
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"No."
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看不到。 ( O" h6 W3 ]* v$ I$ Z- F6 v4 P( n
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"Even if you maybe put your knee on something and lean way over?" 7 d+ f/ K3 R1 r2 p# a* n0 N' ]1 W
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." & G4 |$ d2 w+ J4 `
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喔，不是角度不好看不到，而是太暗了。 ; X0 ~6 r8 O5 }" j- X1 ?% c
4 `7 p) J. D V7 t& d( w( S2 _"Dark?"
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: W2 G8 w, O5 u# f太暗？
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/ r3 G% P6 r: S+ V0 Q"Yes - the office light is off, and the only light I have is
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4 t+ g) B, [* K$ @6 ecomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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# B- W; @. ^' E% I5 b"Well, turn on the office light then." 7 ?& o, P# f" Z' z; u3 F
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那麼把辨公室的電燈都打開啊。
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"I can't." ) c" m1 B- c4 e; ]* E
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沒辦法。
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* k; c2 X8 J" R4 i"No? Why not?" ( k; C, O& ~$ ^1 ]6 {) I
$ M& K; `5 a" w! I% _沒辨法？為什麼？
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/ m: y5 N" K2 {) w# Z+ X$ y"Because there's a power outage." . t- e' H E1 E) [
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因為停電啊!
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9 L; T4 C K+ n% @5 S"A power...... A power outage? Aha! Okay, we've got it licked now. - ^, U1 `3 P \, _- ?) z8 _
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Do you still have the boxes and manuals and packing stuff 9 ?, o4 W% o2 S9 ]
j4 F* F$ u: Q5 g$ S" t0 d, Eyourcomputer came in?" ' a" W2 w& x" |2 y2 K+ l
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停...停電？&#@!(& ，喔!OK，現在開始打包， # X3 s! d4 ~' K9 p9 L- q
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 7 u H+ r$ U, l. s) x6 q6 j
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"Well, yes, I keep them in the closet." ! X3 e& e6 a0 e3 h4 {" Y
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嗯，是的，我已把它們收在櫃子裏。
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, q: e6 L1 ?0 b3 q- c"Good! Go get them, and unplug your system and pack it up justlike 4 }. L1 _1 r+ k/ {- w H: W+ W
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， ; l- Y& c4 O9 y# }' k
' K( H# a6 i; j& s0 D. z4 k就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?" 9 w3 \; w0 k/ M1 N
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真的嗎？是它壞掉了嗎？ 5 f+ b* G. \9 r) O, h
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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! {- z/ ^) U& w8 F+ j- H9 {喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ " U2 o- Q# A4 m% [: c6 Y
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"Tell them you're too stupid to own a computer."
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* ?# J, W- Q5 E" Q就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
