Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
! F. x" }3 g/ U3 M& T3 `' u
7 S& V9 L2 z8 l0 o4 D% G"Ridge Hall computer assistant; may I help you?"
, j1 D5 y: ~7 m1 L! R# E( o) j# L
Ridge Hall 電腦公司你好!我可以為您服務嗎?
- F* f H$ K2 i: i B2 z4 V& D5 k- @. H6 @
"Yes, well, I'm having trouble with WordPerfect." + ]- @6 E7 V. E5 V$ [
5 t- F7 A% c* v9 \& W: @
是的，我有WordPerfect的問題。 & i- g, B [8 H4 F3 g9 @1 J
2 s& n, [ O/ E- H"What sort of trouble?"
) @& ]3 i9 W5 ]9 u6 h" d- d! D- p1 s7 c! Q$ Z- r
您有什麼問題呢 ? ( q: q; o0 A) n2 a! u2 }
! P& A$ |/ P5 O/ A* N
"Well, I was just typing along, and all of a sudden the words wentaway." : u# L* }! X0 y7 A; x
# t; ]5 z. c! v i* {, Y( g我剛剛自已在打字的時候，突然間所有的字都不見了。
# _, o9 n% o1 o9 n6 W3 K
& g3 x! k8 [; E L# i. R"Went away?"都不見了。
1 _3 ]5 @, J- U% N' H: x
: W/ e+ ?8 U8 s ]& s/ R1 w"They disappeared." ' ?7 a& p' O+ i2 d' @ C
1 @$ h9 D3 k* f3 k
它們都不見了。
% D4 P& m6 R1 V6 l4 d% {7 R' b. G9 |7 X9 g, w
"Hmm. So what does your screen look like now?" : ?3 K; v: ^! n% ]
7 e7 ]: I% n+ F0 U/ b" N3 x) o0 U嗯，現在你的螢幕看到什麼東西？ ( ?* }, `+ F" d2 w/ B" f
6 K$ L5 i6 Y6 n, I"Nothing."
8 O! g# F5 l" K0 u/ g. I5 D8 T
; U- o5 B4 L: L沒有任何東西。 ' R, l% ]! l3 T7 P j* {
# k/ L4 A" b) V% m"Nothing?"
1 ^- l0 P X: y9 J7 V0 a5 y2 ~- ?: |- y; f8 g" D! g4 _9 v$ k* p
沒有任何東西？ 6 b& a$ V- M5 M7 h: j
. k1 Z/ \3 q" w- s& ? D6 C9 r
"It's blank; it won't accept anything when I type."
+ U0 {$ v. Z/ l, N- U' a$ \! s8 I4 i
0 B* J. ~( J8 {, v# g) ]螢幕是全黑的，我打的字它都沒反應。 2 S/ T2 p2 b3 t7 [
+ { y1 [. e8 {2 C1 n- B) Z"Are you still in WordPerfect, or did you get out?"
. x. Q- i; i _) s7 g% n6 F1 R" K" e4 R& M! b
您是否還在操作WordPerfect，還是以經離開了。
2 r0 `* F) z3 Z/ ]) A- |
. P0 b- @. \$ A, D"How do I tell?" 9 V5 |3 M5 S% Y8 T1 |2 P
- z3 k) @# ^4 H+ k$ y" h
我要怎麼說明呢？
" U4 z0 w$ n, g; q6 u; X( _7 F2 F$ N
"Can you see the C: prompt on the screen?" 0 y, r2 Z" U0 }5 _& ~
6 U4 U; G v8 M; E3 c: S
你可以在螢幕上看到 C: 的提示符號嗎？
1 V$ m, z+ }$ \ G/ D& _" x9 J
1 [( B, r4 `+ a"What's a sea-prompt?" 5 A" S; [. I; x' g: r
2 |; r5 s( V& e& u. W' [什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 3 J" v1 ?& V) S
$ F2 ]: I: N2 W0 Y: r, [/ r" k"Never mind. Can you move the cursor around on the screen?"
8 Q% \6 k1 A8 d0 R$ Q9 Y+ h6 ?
9 s( s5 W7 i3 p& R7 H) B不管它了，你可以看到游標在螢幕上嗎？ ; P4 Z" r! `) J2 y. ]# r `
1 M; B$ H& |' c; L6 r' k# j$ g"There isn't any cursor; I told you, it won't accept anything Itype."
8 z0 a: W _9 P* Z- ?- u. F' [( ]& [7 T6 |1 {) A# X9 W7 n- }4 J
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
9 {1 ]5 a( R, z5 B0 V2 h$ m8 }5 ]1 o0 o( |) B- X; M% a
"Does your monitor have a power indicator?"
$ m e! {- ]$ t) ]. ^ b. \2 q8 K5 z, V' w- ]
顯示器上的電源指示燈有沒有亮？ 1 T9 Y5 v" U# Z3 M
1 {( Z% m+ L7 M- W
"What's a monitor?" ) v; i5 y+ K# W* n9 m4 f5 a3 Q
$ w7 ?/ [8 H8 h0 U
什麼是顯示器？ # a. f! y% u2 L/ D* U; ^: y+ b- Q
2 t: f- `1 ?" v0 S+ m) w"It's the thing with the screen on it that looks like a TV.
+ e/ ~3 H$ ^4 L3 ]
2 ?& f" ]9 ]0 M# E; L G! `Does ithave a little light that tells you when it's on?" , E- z9 ]" s( p9 ^
' ?" T/ U1 L* a
就是那個看起像電視的螢幕， + O4 y; s5 L+ y: b0 k- a! c6 u4 D
. }" R: X2 z% p( @! d$ R
有沒有一個小光點告訴你它是開著的？ ' j/ j9 r1 k* E$ H
3 ^& N- o; Q! Z6 f7 V
I don't know."
" \+ @( q6 {5 c1 M. I
% S6 A8 D/ r3 c! e" A我不懂耶。 / |+ ~8 j# e. p' d9 u
9 k5 D% c7 u$ ]& Q% a6 b"Well, then look on the back of the monitor and find where
4 c; b) I" y1 J) A, G! F# R* K) U) R/ b: O, u4 f
the powercord goes into it. Can you see that?" 9 p! }0 V W4 q
8 v3 e+ c. G x+ A那麼，你能不能看得到顯示器後面有一條電源線接在上面？
: C5 n& W7 _& ~' Z* s& c. r: M9 I1 O6 r! z
"....Yes, I think so."
* E+ u# G3 S# F0 A" G4 `5 G, z+ @' v0 C2 b% Q8 j! H
是，我想我看到了。 ( e$ x6 c. X8 c% x8 l, R' r* o% @+ x
: p2 Q; x; ?: C. ^+ u9 X9 ]6 D"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
& h2 u1 T+ s+ ~5 _- a! ?# G# D# j" X# I! ]% f
太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 0 y, ?5 b% @, p4 h2 }$ f5 w
~% F" o6 V! X- N* U"....Yes, it is." . Y! _7 J) q, R) k* i6 l
+ F, d5 ^; m! n! @" l
有啊!
4 [1 T, ]$ K5 g$ t
% |- D* J9 B6 l"When you were behind the monitor, did you notice that there were 4 B4 p1 F/ G! N0 w- Q* L; Z
$ d8 y" @/ g+ H1 M; I" ptwo cables plugged into the back of it, not just one?"
; U8 X5 B( N; ~
- l( C: ?5 J# F/ i! ~6 f# ~% D你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
5 R' S8 i0 R8 K, e9 M4 e
4 ~4 \- S4 b7 h' @2 Y: M3 s"No." 7 `$ ?. Q3 P% k7 E' C! c# U
# b2 F# U6 w* O# ~
沒有。
! }1 O, b7 O! @' t/ P7 @1 M/ H: ~9 b F5 u+ d6 [
"Well, there are. I need you to look back there again and find
V7 d; c" I$ D. c/ ^0 q( E, ^5 C" W0 l8 }5 U; u9 a
theother cable." . ?5 I: ?6 \; T# c3 q- X* R0 g
$ g5 c2 ~' ]) S" W就是了，我要你再到顯示器後面去找另一條電線。 ( D6 G2 i g" H6 N2 Z; e
5 C2 J9 G7 ^% | Q. y6 G% x
"....Okay, here it is."
( N3 h3 V6 K% l5 G9 A% F* |8 s8 s3 O* H J% z1 Y
OK，找到了。
, l% }, H2 R6 k4 k3 y% b0 X( I7 S7 o/ v+ c* q+ z: W% [( k
"Follow it for me, and tell me if it's plugged securely into
$ k: T8 m1 m8 D; {7 \; U j% v; k! I9 o) N6 a4 z& ~' z
theback of your computer."
+ v( m& f- n! y6 X/ P% ^, w; O
0 t+ L4 o# F6 a/ @/ v4 Y& t再替我找下去，告訴我它有沒有確實插好在電腦後面。 ) ~; a) D1 Q7 I. A: w, Y
- N( ]$ K' H! F( D
"I can't reach."
6 q7 K" p2 V. b1 S5 j: {3 L- n/ j0 R' k: E# j( |& u9 `7 M
我搆不到。
" y3 X2 L( l3 ^- f0 ?" e7 K ?3 o% j1 a# R( A; r
"Uh huh. Well, can you see if it is?" 0 Z* @; N& x5 a- W) l
9 e9 i2 O4 W* W* ~$ U e" t
嗯，那麼，你看得到嗎？
6 Y# T7 c, o+ g( _+ x; m( r
' t$ s% s! [& i% R$ B+ H, i' s, G"No."
3 X; c1 i' N! K. ?4 { X$ b
# @7 e0 D6 S4 M: O看不到。
/ X% c" a" I) [9 x8 V5 G, x0 U( h6 ] u2 p
"Even if you maybe put your knee on something and lean way over?" 9 M2 E2 M2 T/ s3 C, y3 ~
7 D% k$ ]- Z$ g) ?那麼拿個東西墊高，爬過去看一下？
+ a4 f; W! i \, Z4 y
3 [) |4 g$ |, o, g"Oh, it's not because I don't have the right angle - it's becauseit's dark."
% p; Z9 e8 k0 O+ [
# b- G. b" N' d6 g0 u4 Y6 Y喔，不是角度不好看不到，而是太暗了。 ( T0 X- l2 N6 `5 w& }# ?1 D. F
( V8 ?2 E; }2 Q) `! V; y. r
"Dark?" % l* T* k) a5 N4 |4 {; ~; c
, Q. |8 P: d8 E6 B% w1 k. ~太暗？
8 N" {) d/ U. X8 _
6 h4 E8 Z+ a+ s% }% N/ B2 R- }"Yes - the office light is off, and the only light I have is . |0 Y& p$ |: ^1 n5 f# |8 p, W
+ g$ f) p3 ?- fcomingfrom the window."
& k$ C+ e) o# k- F
7 M( d8 w7 v9 N" j5 Q是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
5 ^ q# n6 P5 t2 _' N5 Y1 e* n" Q; L+ ?& V# Z
"Well, turn on the office light then."
+ x1 ^) {; G' N$ T. G9 S; S( x4 s+ }" I: Q; S3 V7 x8 L4 E5 e
那麼把辨公室的電燈都打開啊。 + e6 F7 g' V1 t* L9 m( g: V1 L+ [
" v2 [/ u% R" D# P/ T# R3 Z. V, @/ r4 d"I can't."
) I+ x/ l/ r' S9 M" R6 w2 P- [* O/ i- T0 N' i
沒辦法。 9 m5 K- i# I7 r! V) ?& `8 q& A! M% Y
3 }7 z: W/ ^8 Y"No? Why not?"
5 Q0 W8 ~( H2 P: w2 G- @/ f, k. J, I0 l4 \
沒辨法？為什麼？ ! }( o/ ]/ U, x3 l- }7 V
( Z) C. V5 \+ k9 p7 B$ ?. t
"Because there's a power outage."
/ c# M! _) a0 A: T# T- C" K s7 y @
因為停電啊! 5 D7 @3 v( P/ q1 A
0 u+ C: R+ Y. }9 y' u9 ?4 l
"A power...... A power outage? Aha! Okay, we've got it licked now.
( |7 C3 {! _% Y- v5 D
6 P% b. w- e+ f) DDo you still have the boxes and manuals and packing stuff
" B" r4 s, ]& w* W: U
) x& {1 p( e: u" x) I/ Xyourcomputer came in?" 6 X8 g6 N6 _: o u( ]. j. F
: {) s- I9 h" S, z0 ^* c停...停電？&#@!(& ，喔!OK，現在開始打包，
' X/ f9 Q4 Q8 Y( m5 s3 [+ d8 h& f) b/ B% C& t! d/ ~
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
2 P1 Z3 N2 k0 b0 ~6 R2 z8 M0 C7 U$ E" R z: `
"Well, yes, I keep them in the closet." 6 E# x: @1 X9 L* C' ~! h' q
9 J, x/ b) n5 ?. N: ~$ e嗯，是的，我已把它們收在櫃子裏。 1 Y u5 V2 |" X+ ~
# U* _ ]$ K' H
"Good! Go get them, and unplug your system and pack it up justlike
8 O9 a$ b" j! W1 U! V/ x& E# x
. X0 T6 _+ F3 D Q; z+ oit was when you got it. Then take it back to the store youbought it from."
- p; U a1 F8 { D% M# S7 T1 `2 Y7 r: U! A
很好!去把它們拿出來，然後把電腦搬下來包裝好， , Q/ V, H2 p5 v0 j$ v6 A$ ~) _' U. u
% X. S$ I5 r3 C+ p- } |3 c: l就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
" k1 h, j. `7 `* Z; F* r* e$ f+ R( Y: }/ q
"Really? Is it that bad?" ) U( c G7 ^9 k8 i. O |0 E
" J2 V# S& [3 r# ^
真的嗎？是它壞掉了嗎？ ' M5 a, z* \9 V* E, U2 Y9 \: c
. _( c" ]9 R" G- S; e. o"Yes, I'm afraid it is."
+ g( x& t& v N4 Q4 [( c* X
9 x0 Y; n" z, B) l是的，恐怕是這樣了的。 " B1 S6 \0 k! _, ]/ V+ z& H
) K3 j, T) X5 g2 q$ Y"Well, all right then, I suppose. What do I tell them?"
" O) Y5 q& T( | t8 N
7 z: @$ k- n7 Y8 g7 o6 N喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
4 D7 l6 y! y1 q, V. y7 }: _ P4 d" T+ j0 y& v
"Tell them you're too stupid to own a computer." " K4 a8 `( X1 u2 _. B$ ?
$ Q7 J) S4 i8 ^就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
