Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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2 A) x4 O6 }( b4 p* n"Ridge Hall computer assistant; may I help you?" 9 P4 d. h' ^ W U. ?1 W5 x
) k% q! J" r, Z: C' j2 O+ hRidge Hall 電腦公司你好!我可以為您服務嗎? + R6 z! m, a- x T
9 e0 k, F( Z. K* i$ L* ^"Yes, well, I'm having trouble with WordPerfect." - @! i8 z a- z/ c
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是的，我有WordPerfect的問題。
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"What sort of trouble?"
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您有什麼問題呢 ?
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2 E" ], O) n: k5 {* d" v"Well, I was just typing along, and all of a sudden the words wentaway." % k1 q+ Z/ e; J5 _2 v
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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6 Q( [6 o+ j- I! m2 w8 }2 Q* p+ a. J"Went away?"都不見了。 5 `, V# C0 {# w+ W9 V8 v2 i
3 P1 w# W0 Q/ r0 k% U: L% ]"They disappeared." % O. M+ \7 m! O
I2 `( @$ ?' ~* }: i: h它們都不見了。 ; P' a" h0 m ~
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"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ 1 F, O, _ k8 C8 g$ `- @1 j. j# A
" a f. b' Y3 B- Q3 K+ a# v' C"Nothing." 1 r8 {/ ]1 Q Z! n
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沒有任何東西。
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"Nothing?"
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5 c/ o- f |# k沒有任何東西？
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"It's blank; it won't accept anything when I type." 6 }/ X. J' v: ?* o8 E, T0 C
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螢幕是全黑的，我打的字它都沒反應。 + f4 h, Z1 k0 l) ]$ K' O0 p- u
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"Are you still in WordPerfect, or did you get out?" & ]: T' p; m/ H: }7 w
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您是否還在操作WordPerfect，還是以經離開了。 ' t) v; a t/ N n; G
* o4 ~! }" G7 ^; c3 k; e# K1 d"How do I tell?" % w1 v" p( q! E' H- P% w
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我要怎麼說明呢？
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6 S0 _( W+ F' M0 P3 ~& Q! ~"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？ j# K: V8 c# C. l% y+ T, l
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"What's a sea-prompt?"
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ' b( j& X$ n. B& w
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"Never mind. Can you move the cursor around on the screen?" " `! v" a, B- X3 w2 d6 B* p/ c* ]2 z
e( M1 c) B j) v1 \ ^0 [不管它了，你可以看到游標在螢幕上嗎？ 7 j' I& x. X. s7 C, r. [' t
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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* l8 a, v P0 |' X"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ # Y/ U/ u8 D4 M9 w6 G4 K0 z% o m$ p
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"What's a monitor?" : j7 e, A: \9 B5 I% _
/ u- q4 i8 W& i: Y什麼是顯示器？ : j. x- |3 }5 _2 e; s
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"It's the thing with the screen on it that looks like a TV.
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$ j$ s6 y# a# }: J0 x; aDoes ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ ' c- `. v% l, }( w# g) i$ u& W
7 i6 F3 h4 i9 s! v# M3 vI don't know." - ^& t/ j- }& X
4 R9 z) e& q- n我不懂耶。 $ |5 m8 }0 G; X* _* n( {: K1 ]
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"Well, then look on the back of the monitor and find where , j* C3 {; A1 K) k) S9 P7 g
) e+ x- X; |$ I4 |# r9 Qthe powercord goes into it. Can you see that?" : h& `9 e7 \( d4 A/ ?
5 e$ h; r$ P. t3 V. E+ P那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." 5 s0 y7 R. N2 W' o/ }% ?
n5 l; J V. j! k6 Z: w* T是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." & O- O$ \% B2 d7 D+ ^
/ t' m7 C! r7 u Y6 U+ f& m$ q太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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! E2 u5 d# u, v1 a2 {"....Yes, it is."
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有啊! 3 ?: _# y1 |/ Z, g& t4 |
8 \5 r; w0 G ?! J. @"When you were behind the monitor, did you notice that there were " R! v9 I) Z7 ~% O
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two cables plugged into the back of it, not just one?"
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) p- q, K0 }2 ]你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 5 a* v( [4 v5 O% L# @
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"No." : ]- k. N( u2 O. ^9 |! E
' |$ c" L3 I7 o# Y, s2 R1 B沒有。 ' ^$ r- ]0 I- k/ b p7 h
6 |! O0 b! l0 ~6 j4 _# r2 l"Well, there are. I need you to look back there again and find
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. \: A6 {$ V) d K9 h Ltheother cable." ( R' X1 f: @- u" N# `
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就是了，我要你再到顯示器後面去找另一條電線。 4 V* N+ q& S: X& _5 h
7 k/ h8 r( d& F7 J( [+ X2 D"....Okay, here it is."
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OK，找到了。 2 Q: i$ W2 h e* S, M' \
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"Follow it for me, and tell me if it's plugged securely into 0 F. A& `+ A: }" R" n
. Y+ h8 q; P/ @7 K, {theback of your computer." 7 Z+ S' A# p4 l2 P* k) K: ^
* S; D0 V% u- K- D1 D+ v7 U6 ~' k, T再替我找下去，告訴我它有沒有確實插好在電腦後面。 " T. K/ a; p, n4 }- }
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"I can't reach." 9 {6 A' {4 V q0 `. i
& @1 J9 n; P9 F, r9 w我搆不到。 7 t: ^& b" ]/ n3 k: @$ m! H
% z# X, v% u3 [- |% E, |9 {"Uh huh. Well, can you see if it is?"
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; b R! \+ d$ l) A嗯，那麼，你看得到嗎？
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"No." 2 ^" A5 O8 ?! V& |
. v( q: @* b0 f3 F3 p看不到。
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"Even if you maybe put your knee on something and lean way over?" : ^$ O9 w( g* m. c6 I4 P7 h0 Q
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那麼拿個東西墊高，爬過去看一下？
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- G) w: p& c$ e7 v1 F; S"Oh, it's not because I don't have the right angle - it's becauseit's dark." $ C; T* h. j6 P K" m( U/ r
( t' ]# U- C* i, s' I+ e7 T喔，不是角度不好看不到，而是太暗了。
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5 G3 k1 H) x8 Y6 i/ f"Dark?"
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太暗？ 7 h! ]- Y$ e7 L# v! y$ m
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"Yes - the office light is off, and the only light I have is
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" @0 ]$ m+ Z/ {9 A1 n" H, Pcomingfrom the window."
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. O0 | [' S4 X4 C t是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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) V$ Z& V3 j* F"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 3 a" s" E# M c* k* _: {
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"I can't."
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沒辦法。
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' S, H& e/ y: N+ \& u"No? Why not?" * v* _# |6 p. S" B
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沒辨法？為什麼？ ; T/ g5 a3 H$ {: B
s) r& T5 w% ~+ W0 m3 Y4 i4 I"Because there's a power outage." # u. B4 _! Q5 c- S* C- s; h
& d( X2 i t. g0 N: s因為停電啊!
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( B; x# k, q- S; V"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?" 9 E+ Z7 m& F. [
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停...停電？&#@!(& ，喔!OK，現在開始打包， 5 `+ w# ^1 L7 G: t* G/ A
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet." 9 B- {9 I/ c b* v
6 c* H' M' N8 W8 ~* l嗯，是的，我已把它們收在櫃子裏。 3 s4 O" @' T; l( s+ z$ G2 p
3 M& d% g6 j: O/ K' k"Good! Go get them, and unplug your system and pack it up justlike
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3 E ~) y2 k2 c0 n1 I# w. o+ ]* y7 ^+ Nit was when you got it. Then take it back to the store youbought it from."
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9 h% ]' p4 \# E* A" j+ X3 r很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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/ u+ k( y7 Y4 g0 U& o"Really? Is it that bad?" ) q# H. o- ?( t9 N! o3 C
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真的嗎？是它壞掉了嗎？ % d( M! @& ^. F9 w
* q; C9 G9 @ n* U1 I" d"Yes, I'm afraid it is." ]: r4 _$ T' F9 _
6 g2 T1 t$ O- B是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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) b3 O) a/ {6 W* i5 I! t喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ . L' }/ p9 q, F' @) r: ]3 y3 S3 ?
, { G/ J. m$ M! U8 s6 n"Tell them you're too stupid to own a computer."
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! i4 y E# ~5 O: f就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
