Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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"Ridge Hall computer assistant; may I help you?"
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# q# ^ A0 ]7 b& q5 h5 H# kRidge Hall 電腦公司你好!我可以為您服務嗎? & Y6 n9 w0 E. k4 ]5 l. {
' Z, K' u1 D P+ h; \( G; e) ]$ B"Yes, well, I'm having trouble with WordPerfect." ' W4 | H- ]5 X. }4 M3 N6 o+ M
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是的，我有WordPerfect的問題。 9 B0 e* I2 I1 U4 {3 b: `- T1 T
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"What sort of trouble?"
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您有什麼問題呢 ? " A4 t- r. L4 k6 [+ ^8 h
b% x2 H( u6 }& z3 P W2 X"Well, I was just typing along, and all of a sudden the words wentaway."
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8 E& s2 @( X) Y* o我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 0 A$ r3 I! ^: a$ `6 N
: E' S/ ?3 K& r L" i' Q"They disappeared."
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它們都不見了。 $ a( {' w! K. P6 B2 C' W* F8 Q
+ X" J, Z+ C: i7 A"Hmm. So what does your screen look like now?" ; P" q1 h q/ J
5 t- N4 v, ]- c嗯，現在你的螢幕看到什麼東西？
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8 J% Y1 m5 f. p7 N) @9 h, ["Nothing."
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" C( c- h+ @% t; A沒有任何東西。 ) e; D% \4 ?' U: J$ N3 @6 l
3 K( n; y j0 h0 F r9 `"Nothing?" & `; n3 U$ R R/ x
) P% b' @' c% o3 L9 W! ]沒有任何東西？
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"It's blank; it won't accept anything when I type."
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& P( p+ B. n3 q1 [/ w螢幕是全黑的，我打的字它都沒反應。 : d ?; h% \! G4 ?: V( T9 W
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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我要怎麼說明呢？
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$ d0 ~: b3 \' ]0 r; t"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？ 8 k$ U: p9 v/ b# b6 H
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"What's a sea-prompt?" 5 c% I6 M! _, ]+ R
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？
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7 E# V, L- T9 |) ^8 S"There isn't any cursor; I told you, it won't accept anything Itype." ' i. u H# D7 \& l/ _, U4 C+ X
_. x5 C7 K7 ^$ ]5 `螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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4 m0 [, K% w( Z) H( }/ f1 E& h+ {* r) g"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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' M4 g6 _2 x) l3 s7 z: p"What's a monitor?" 5 I% A4 @2 _! N/ g# ?2 K
0 o! ~( s; Z5 r3 F1 p什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. 1 M3 g) t) D* E( ?( ]$ P
$ n! y5 |: r1 Y1 D$ i8 c, ZDoes ithave a little light that tells you when it's on?" 0 h( p1 {% ]& X+ }# f2 v& K6 y
$ i' p- \: Z5 L% Q$ S; v- ^就是那個看起像電視的螢幕，
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1 ^( S# q% P% F4 V2 f) G! @有沒有一個小光點告訴你它是開著的？ 4 i' p j+ c, `- |; d
3 L# |4 t: O: \I don't know."
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我不懂耶。 , v2 k9 B9 B; @7 \% [: a* h8 W. N6 D6 Y8 L
& Z2 R8 r, o6 Z4 [2 h6 A"Well, then look on the back of the monitor and find where & K$ @; n1 m$ B4 G( ^
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the powercord goes into it. Can you see that?" ' P* N- \4 T* u) d/ {. p
- S- _3 f6 n1 ?) E那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so." 0 Z# o; X9 p W0 u; A6 h. \) d6 A
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是，我想我看到了。 3 I! l4 y- R0 `( @, f) c/ _" [" E
; I1 ]4 B* P0 { A1 e"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ! r6 m6 K/ I! E, R! X( ?
# L4 ^% [1 a0 o太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ( w* u. B2 K5 T- ^7 E, e. I
) }) ?2 k% M! |0 J"....Yes, it is." % l5 [( ^( d& P6 R# L7 W+ m
5 p1 M+ ]% X8 l* _) B' s有啊!
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"When you were behind the monitor, did you notice that there were
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6 p% F9 ]: q( b& htwo cables plugged into the back of it, not just one?" ; B" X; _1 C" ?
" c7 \9 U$ n" V! j$ t% p3 V你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ / I& s$ u9 r( i8 L( H! l" r" B
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"No." 5 ^% f Q* l; I
( e0 M1 ^% P0 U1 H, q8 E- n沒有。
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# A* }9 Q4 r8 o"Well, there are. I need you to look back there again and find ! S8 n4 D# j M1 ]
4 |8 y/ T. X6 }: Qtheother cable." ! q, |6 m8 m+ `) q5 H
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就是了，我要你再到顯示器後面去找另一條電線。
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2 q; P6 J. F b4 I5 H/ P. B"....Okay, here it is." 2 }6 }& n* R; l$ N* A
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OK，找到了。 / ?" N; h9 j1 j: w; b
2 t& w) P, [, ~; |; `) r* v"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." + Q) [' E- w, S! }
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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5 b7 M7 L9 | I' [9 x/ S我搆不到。
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5 B5 E) Q; b. b! u: a" G$ a% o"Uh huh. Well, can you see if it is?"
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, q2 @* x* P# t D3 v+ r嗯，那麼，你看得到嗎？
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2 K! z2 C+ w" i0 o"No." 6 V# m/ S, _) C
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看不到。
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9 @7 O2 R+ _8 O7 `0 ^. H% C"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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* P3 T$ J$ f0 s2 h- \- v- ["Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 9 Q9 J3 s/ G. p
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"Dark?" ! \# W6 j/ g# c) m* U9 X$ @" U! g5 C
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太暗？ / K+ S6 Y$ w) ]
# O5 F0 T/ |0 y {7 ]" h"Yes - the office light is off, and the only light I have is
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0 X7 t; f/ S# dcomingfrom the window." 8 Z& O5 @3 o7 {$ T1 I2 j( c X
3 B8 E( ~. g* G* f- Y是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 h9 j6 I8 f% A9 W8 `
$ e3 D4 g& r6 J, i9 h"Well, turn on the office light then." . V0 a% g( B/ P. v; \
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那麼把辨公室的電燈都打開啊。 + n% Q. y8 M: J: S2 }% m, j
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"I can't."
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沒辦法。
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"No? Why not?"
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) H; z% y& D+ j3 Z" ?; b沒辨法？為什麼？ 7 I3 p3 w8 f8 u: }, P
5 j* f u |" @8 x I"Because there's a power outage." * _; p& L" l5 G- A+ Y
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因為停電啊! ( f v9 R) }9 H2 I' j
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"A power...... A power outage? Aha! Okay, we've got it licked now. 4 ]3 p8 ` f, w
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Do you still have the boxes and manuals and packing stuff : k" O( b# D' [0 u7 ]. ]8 L" k
) D4 w1 ^1 Z4 g, g+ j) Byourcomputer came in?" 8 y- h$ V8 `' U% b$ S$ S
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ( w% i) P+ ?) K& R- d8 l$ \
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 # ?# f+ U" A" n) j! b
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"Good! Go get them, and unplug your system and pack it up justlike % _9 |; L! W) }1 o- \! P0 i
9 v' I$ t8 y( n. ~0 C E5 Hit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， 2 d p, W( Y4 w+ C; ?4 C6 ~
7 x. Y3 m2 L; d就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 1 T7 n/ m2 j0 ^) Q8 }8 D1 A/ G
' _3 M. n. [" [: Y4 I"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" 2 W/ G8 |) @8 ]
4 k2 G# ?6 H( h喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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) V' l3 i3 u* ~就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
