Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
+ b! N. B' i3 L9 g# q$ s9 ~/ E* s; y" j% X1 Z) \8 p8 o* h
"Ridge Hall computer assistant; may I help you?" 8 H' {+ G- [' `2 A0 U' i9 A
6 j) [( J+ l5 M) w( k& X. E J
Ridge Hall 電腦公司你好!我可以為您服務嗎?
( z, K. Q L5 X9 d$ ~" z! A
) i$ J/ {. N/ z- R; K"Yes, well, I'm having trouble with WordPerfect."
2 d# R5 L, Y! a0 M; b1 \# l% n( h) J4 t: n4 T+ B0 ~
是的，我有WordPerfect的問題。
+ K6 r1 q0 [8 J* D& a4 e
6 ^0 \% B0 |! _2 G8 N! x"What sort of trouble?" ) U( i r& F+ A; s
1 f" f& [: Y7 W) x您有什麼問題呢 ?
; A2 x% b. } i1 A
f) f* j4 C& b; T"Well, I was just typing along, and all of a sudden the words wentaway." " r: ]6 K& C$ K7 k$ ~! U
( V% M: q+ A5 {$ f( s8 T9 I! Y! s
我剛剛自已在打字的時候，突然間所有的字都不見了。
& i, H7 N$ S/ o; k
9 m0 i( H; g, ]" e7 L"Went away?"都不見了。
6 J% u. }: t# ]. y9 L0 x: U+ g6 C Y& {% x4 R& p* i7 i: L
"They disappeared." " Z7 k2 g! p/ ~. v
3 { R2 G6 S: m, Y它們都不見了。
: q. s7 q: j, m* t
3 r }8 Y+ }) E/ b: J* A; b# }"Hmm. So what does your screen look like now?" 6 V l; ]8 p3 f, r. w- J
- c% B' y/ n" S1 l嗯，現在你的螢幕看到什麼東西？
5 J/ ~) S' N+ t r( b1 E, Y5 r1 \: Q2 B) r2 W b. g
"Nothing."
8 C3 L" v/ {4 Y+ _( H8 I. G$ ~6 _. g
沒有任何東西。
% m$ c$ _% ? {% L0 P4 N) P9 x7 i! P
& f( Q2 {0 Z& d! b( u1 V"Nothing?" 8 \3 L! i5 @1 }4 t$ H8 F& n
# N9 T, w+ j. I6 R+ f1 q1 U
沒有任何東西？
& H7 j- ^1 a) v2 Y9 n0 G# O: ^: [. B, J1 K
"It's blank; it won't accept anything when I type." + X2 G% E- D/ a7 Q
* G: V! f# P/ h: o) \9 |1 ^螢幕是全黑的，我打的字它都沒反應。
) p* C: _% ? R1 \( U, _/ T+ X8 N8 {' v1 d. x; ~0 }7 v7 Z- D
"Are you still in WordPerfect, or did you get out?"
/ I# Z1 L# E4 x/ `7 }
& g% v) `* D3 ^7 e2 X您是否還在操作WordPerfect，還是以經離開了。 * C( t* K) i |5 x8 [: \
4 g& ?8 H) m; u z, x: P" l
"How do I tell?" # n3 A! T- j y0 o8 p
4 ?8 k' u% J5 d; _我要怎麼說明呢？ + A& P* b$ U+ I' B; m4 a
\# ?3 r4 b* u3 q b! {
"Can you see the C: prompt on the screen?" 9 p4 b7 v$ M* u; g$ f3 l
, a5 k% a# f& g7 N你可以在螢幕上看到 C: 的提示符號嗎？
! f- h7 a$ b$ a4 ^5 R5 X6 t9 D" x& Q: y8 j; v, i
"What's a sea-prompt?"
2 K# Z" T& U' w2 h( }: o( R3 w1 L( k7 u _' r3 N: e( B G, S
什麼是 "海的提示符號" ("sea"=海，和 "C"同音) + E- O* `' h( v% H
$ s+ ^- R7 E3 I( Y- u: B) k"Never mind. Can you move the cursor around on the screen?" % t$ v+ r) J$ |
+ {; a: b" \% [1 l9 ~' ~8 \% t2 K
不管它了，你可以看到游標在螢幕上嗎？ 0 q e: R$ B" D" A% }
0 _4 P- N6 w$ G R2 o* w+ O"There isn't any cursor; I told you, it won't accept anything Itype."
$ G+ |+ @5 o# Z, r2 |3 v% D# k) f- |" r0 v+ d" l) j
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
& {: o: E' s o" i9 p _
# Z- \. p; U% K1 F"Does your monitor have a power indicator?"
3 v% u1 `# v+ A2 N. K# _+ P8 a
" T _9 f7 y/ J; Y+ x W顯示器上的電源指示燈有沒有亮？
$ u# D, T$ R/ R9 j
& }5 V! G- a* J! F: e5 Q"What's a monitor?" / K3 A- j( ^( t0 i
# S7 e+ G% m- `4 h
什麼是顯示器？ & S5 ^7 s3 `9 H- S
7 A8 V& K5 K i, y2 v& A
"It's the thing with the screen on it that looks like a TV. % `3 I9 }$ w! s* E# i5 b: N
# n9 x2 S" z& O
Does ithave a little light that tells you when it's on?"
7 n, ?; ?- t' D8 m! t, R* V
# @9 @0 ]( A& w; v: b& ^, X就是那個看起像電視的螢幕， . g S; Y Y3 F% B: P1 E5 y
6 Q5 I, \0 b* ?7 O6 T: h
有沒有一個小光點告訴你它是開著的？
' D7 O: A+ M% g; u& N
. A% O6 ?7 G- m" G* E* gI don't know."
- G, c6 K5 _: _
: X) r$ ~5 ]: x+ L" F我不懂耶。 % C6 G: p5 B6 u R W
& s" M7 Q# \. m& C6 m% O) o: r5 c0 j
"Well, then look on the back of the monitor and find where
) ]8 O# M% H, B9 u6 P# j& @% C# U
. ^. r; }/ s( L- u3 Pthe powercord goes into it. Can you see that?" : L4 l: S/ x$ j: t; E" g! F
+ a" ?% b/ d/ u8 y. _ B! G那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 6 B3 F8 w3 j3 X" E
1 ^- b( f; {, j! a4 X4 v9 O"....Yes, I think so."
9 D1 Z# U$ F8 I# Y- d
: x3 _2 b4 x4 { N$ H+ x" j9 o是，我想我看到了。 6 E' i2 e5 |# A5 h
9 J& N* U5 X: o5 D8 g"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." - g- e; j" _% H4 s
. ^3 E& }- ^3 {7 {
太棒了，沿著電線找下去，看它有沒有沒插在牆上？ * j5 R2 w9 j% U/ p) d2 w. _; s
# T8 R5 R3 @4 D' ~/ @
"....Yes, it is." ' }0 H. h% ^- ~1 n
, F- c! z1 c( s2 N$ h有啊! 1 Q) o: ~9 }' T9 a t3 V
, ]9 u5 @4 w, ^+ T& B: j, F
"When you were behind the monitor, did you notice that there were
+ B( _! u# G. f9 ~5 f5 t6 _: }7 X! i( ?) X; M; k' l2 }
two cables plugged into the back of it, not just one?"
; Q# U B' `( z' ~
. y+ K! K. N/ ]0 Z! O你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
; L4 s& b$ n% P5 l E* V2 ~4 U$ @! l7 k+ b) I, I8 I
"No." / n* [. M9 O8 g/ @$ Q# E+ l; g
( k' m8 T! Z5 k8 c2 x沒有。 1 N5 o6 z8 }( M/ D8 `/ }
. _+ R2 N2 J4 q. _"Well, there are. I need you to look back there again and find
: O1 p6 F$ Y0 z8 J% e4 M) U+ N) ~
theother cable."
# D9 u8 B; C7 H; h S; o$ `7 V! H/ F( B- I0 j) l; ?8 |& [
就是了，我要你再到顯示器後面去找另一條電線。 6 |+ E: T1 j; r3 v* a; w0 [" ~
1 W' ]( T0 E2 x; a" N
"....Okay, here it is." + H- G1 {! Y) K
* S* G d& C2 h" L( _! D* {7 IOK，找到了。 8 i2 S8 n' i9 a* R0 R" R- n& X
2 X1 i8 b4 W1 q, n4 r. P6 e"Follow it for me, and tell me if it's plugged securely into
: Q& f4 r1 M7 d2 |( O4 M, x3 t y8 u5 w7 q' J. E1 o
theback of your computer." $ N7 V& `7 ?& c
" i' L& d3 q) `2 s1 T再替我找下去，告訴我它有沒有確實插好在電腦後面。 " l/ ~' `& ~+ }" E& v
2 J! t( N) m% l/ ~; M: v. w8 z' V"I can't reach." ) v; W4 x% W- R0 q
" N" L0 ~/ ?9 N' u# \1 ?" _6 W我搆不到。
! M/ N2 W" p- T7 `- q5 `1 e0 Q" E- Z
"Uh huh. Well, can you see if it is?"
E% P7 M+ p# n3 N& E1 d% S
8 ]/ E5 s8 \" l嗯，那麼，你看得到嗎？
% t: Q! H6 s/ @& W4 w' J, e( _$ h0 A) v& ?+ V- v% G2 K1 ]" D
"No." 9 @/ _# i( p6 E( ?; j7 `: b$ G
6 k) ]: n% H% i; K& z% X看不到。 3 l+ T1 ^3 P4 Y7 N/ d
; D3 F1 [3 ~2 u4 A- E
"Even if you maybe put your knee on something and lean way over?" # k6 W! m6 u- s' F8 Y
# L5 v- S6 y% C5 p; w4 o
那麼拿個東西墊高，爬過去看一下？ ' n8 B4 t. N: o E3 X. h: C/ o3 G. r
) g/ O' m9 W1 ?/ t6 y7 ?
"Oh, it's not because I don't have the right angle - it's becauseit's dark."
# W- `2 w! D" ]( a
% B# Q6 A0 S& K% O喔，不是角度不好看不到，而是太暗了。
0 n" G4 q. i" k& u
2 M- p4 r- o( S. v8 X3 \"Dark?"
9 C+ I; L5 b B( j/ f5 P& ]% g; l3 r5 O
太暗？
/ f, Z$ t, D0 g: O. z E% [3 m _
$ ?- C1 O! J4 A5 ]" e"Yes - the office light is off, and the only light I have is
' k. V% u' z# z( B1 I* X6 q' g& |! Y2 o& q& }
comingfrom the window."
: N+ n+ B; m2 `) R
" Z' ]0 b, f* o/ w是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
. C' P+ J. ~+ G z' s k- ]. X, ~' b& C& p$ t' H% q! N3 ?) L
"Well, turn on the office light then." / R- F' p; ?9 q" _5 t2 \
% y( Q/ m/ ]' i$ M3 ~
那麼把辨公室的電燈都打開啊。 : p! z* K3 j5 a
' Z1 h) ^! F9 h( i* V
"I can't."
$ a- {5 d4 Y/ B6 k. [5 W3 o q0 A0 z% u& b" i
沒辦法。
" S% @ e- G" m' H4 }* T4 }; O) N' [. N% x
"No? Why not?"
+ c% {. P/ u& X# `* q. Q
$ ~2 G& D/ W! k: ?. y沒辨法？為什麼？ 2 F) x8 `6 s9 F: b9 O
/ } i6 D* m& T2 R"Because there's a power outage."
+ @7 K/ q9 V7 K G% }* N- \3 h( \6 e1 Z- W- y. F" v* g
因為停電啊!
2 J2 n3 z3 E' s. p+ |/ X) ?1 n m) ^' O$ U1 _+ P! R+ z
"A power...... A power outage? Aha! Okay, we've got it licked now. # D' G- ~$ |' Z' j0 H
1 |) X# z! }& \ }" L; Q- @
Do you still have the boxes and manuals and packing stuff 3 K3 w" O# q0 ~: }
; \: R; Y1 n3 g& @* Z- f/ jyourcomputer came in?"
! R0 S9 u: o+ U6 O" m3 S: f* {. X: s0 i, v* L, s4 i3 v
停...停電？&#@!(& ，喔!OK，現在開始打包， , n, W1 I2 C+ y7 m' E9 `8 T
/ E H) |8 g8 M6 u* N
電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 2 W( `- ?/ j; G- G3 j
0 e; ?( e) {2 M! j+ z6 G"Well, yes, I keep them in the closet." $ t7 n' U( C% `! Y/ p# O
1 g- R0 J" ` T0 p: b
嗯，是的，我已把它們收在櫃子裏。
( e- O- n) [+ [- b L2 K! \: \6 L. [. w& A3 D' J
"Good! Go get them, and unplug your system and pack it up justlike j$ J, Q8 _* V4 `5 h+ c: G+ _
$ E, G: Q1 e" f4 d. f5 e' ?: B% }
it was when you got it. Then take it back to the store youbought it from." : @1 b% q7 M) _4 H4 l9 O
* o8 h; y( ?) j- v, |
很好!去把它們拿出來，然後把電腦搬下來包裝好， : h$ Q% @8 h& R1 i! ~- x
3 n5 Q( ?% B2 i9 E% N! x$ A就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 # m$ Q. E, q+ e) G% q% v; b
2 M- P9 G9 Z. ^6 R7 z
"Really? Is it that bad?" 5 x+ |" X4 s4 h, E) f3 M$ h
: `: }1 o- Y' W( t$ R* M真的嗎？是它壞掉了嗎？
, H. \5 Y6 ]% X b P& H. H2 a6 |4 W! D- y2 z* N& n" |' U
"Yes, I'm afraid it is." 4 ]- w7 O% p, I4 t4 m# O h6 k# w
8 X, Z- Z0 K T- Q; j! {$ r% L N
是的，恐怕是這樣了的。
+ f6 y# S1 V; ^9 N! p0 G& L* {; L+ J1 h
"Well, all right then, I suppose. What do I tell them?" , N. m/ V. n6 v# e$ p
9 k: R. ^( g& A4 q' X N) \8 x, [
喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
6 |7 e* U' h P5 p# N+ G* f. E. h+ T5 u0 v d' r ^
"Tell them you're too stupid to own a computer." % p/ Y, z! h! J9 T. \ F9 F
! F& k* M/ N3 k8 ^就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
