Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 3 E Z6 X9 `; y& k
# g9 _5 K- ]" ]8 i0 w"Ridge Hall computer assistant; may I help you?" ; n( T+ h) k! _# r& H9 ?8 I# r
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Ridge Hall 電腦公司你好!我可以為您服務嗎? $ t% O+ Y E: e
& G$ I4 w, n: f- E V3 ~1 b"Yes, well, I'm having trouble with WordPerfect." ; m; G# z6 k' m( D
8 @9 k( i% x; t. r1 {2 c- _是的，我有WordPerfect的問題。 $ J: k8 A* c* p. p' ^1 |0 N
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"What sort of trouble?"
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. k+ Q* \3 i2 P2 T7 g您有什麼問題呢 ? ( m6 N8 w! L" I ^
0 ?1 _. U+ K* `4 L* K9 k0 H"Well, I was just typing along, and all of a sudden the words wentaway."
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0 l# d/ \+ E0 X4 L% y$ U* d6 x# k7 D我剛剛自已在打字的時候，突然間所有的字都不見了。 . L# l$ @1 h1 K
$ U1 x* X' N7 ?8 y, {, N6 W$ I"Went away?"都不見了。 ' i' O' w7 `! w9 m
# w; a. i* [6 i0 \3 ` k0 K"They disappeared."
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; A/ e2 x( a& j8 O: [7 W, S它們都不見了。
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"Hmm. So what does your screen look like now?" $ {; h& K @3 S4 g9 R. X2 H/ B
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嗯，現在你的螢幕看到什麼東西？
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"Nothing." + X/ i+ R( Z, B$ b6 b+ l
( z& h0 f; H8 p, K沒有任何東西。
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2 Q7 l z* a9 j2 r" y$ a"Nothing?"
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沒有任何東西？ 3 k4 x$ @, l9 b- F% y; E
( i0 l4 ]1 {. ]& o; I"It's blank; it won't accept anything when I type."
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5 o" v" C6 J6 D$ t) v螢幕是全黑的，我打的字它都沒反應。 / n: i3 v5 f& u, Y
) h5 K' u$ b& I9 G+ u3 g"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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$ W7 A! o0 }+ W4 Y0 b. U"How do I tell?" " E7 _3 c! ?% i& `5 Z0 V
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我要怎麼說明呢？ + w4 u8 t' X( o& F( u
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"Can you see the C: prompt on the screen?" * A* Q) r. A r8 U
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你可以在螢幕上看到 C: 的提示符號嗎？ 1 ]' k$ v9 q( F b4 g. i
. y( W# y* Y7 C"What's a sea-prompt?"
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8 R! g; Z. u% U7 j什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ' l9 `5 o; e, r* h9 `
: @: {3 N, O+ v0 A% G5 j"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ ' B7 ?: k% ?! u' t
6 ~) L( x- {6 a! _4 R- K2 G"There isn't any cursor; I told you, it won't accept anything Itype."
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( S* e- \ f" y' n2 c" @! T7 ~2 |螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 3 v) Z7 I5 v" Z+ V
; H/ r K0 m, l! v6 L"Does your monitor have a power indicator?"
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5 r9 O, |$ H# }, b$ K3 d' h: x顯示器上的電源指示燈有沒有亮？
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3 c/ w2 t& O1 D1 t- N; v* M"What's a monitor?"
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什麼是顯示器？ ) x5 s6 Z7 f/ A3 a) H$ `0 m0 u" n3 o
* H+ I( N7 a' n/ o- q+ g- g/ u"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?"
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( X8 N( ^' R* K. U就是那個看起像電視的螢幕，
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/ X ^8 L3 z8 Z' J有沒有一個小光點告訴你它是開著的？ 6 t* J7 u+ e: J7 O' z7 `; V- u
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I don't know."
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6 b" t" M0 B) p: h我不懂耶。
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6 q( P1 T4 N3 \" B2 F6 j2 j"Well, then look on the back of the monitor and find where ' q, s' S2 W$ ] j1 b
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the powercord goes into it. Can you see that?" $ f4 m3 U3 ]) z4 H; G5 W
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 5 @- ~5 c9 w: Y0 `+ o* E
+ f* F7 `$ O# M7 Z; R. u" s- P太棒了，沿著電線找下去，看它有沒有沒插在牆上？ * `( r8 X# ?7 G8 h/ J
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"....Yes, it is."
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有啊! % m. o1 l# G+ `, b, D, c
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"When you were behind the monitor, did you notice that there were 9 ]" G# S! h* \4 I
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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. ^- R% z) Q# ?5 r# r5 N"No." - h5 `7 v4 k- w
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沒有。
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"Well, there are. I need you to look back there again and find
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- p& h" G5 V! j+ }' Y1 H! a% Dtheother cable."
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) B" Z: n$ a7 {6 @0 D+ Z0 K1 e就是了，我要你再到顯示器後面去找另一條電線。 : L5 X' E6 q# z2 H- m& v1 b2 d
% d) f5 p/ d2 X"....Okay, here it is."
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OK，找到了。
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+ I4 g* g/ r- p7 a. X/ ?"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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/ P# v$ F2 G+ z0 P( |3 u3 a"I can't reach."
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我搆不到。 5 K, A8 P- \" T4 R
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"Uh huh. Well, can you see if it is?" 9 s/ [3 p3 T z3 r# @& G
X) L9 R& B6 j3 ~, ]嗯，那麼，你看得到嗎？
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"No."
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! I! I( Y# H/ j$ `/ H! e看不到。 2 v; A& p! L' i' ~: n$ O
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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! C! ^3 S, Y. V"Oh, it's not because I don't have the right angle - it's becauseit's dark." . z1 y" s: l% P7 o# {% q. D
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喔，不是角度不好看不到，而是太暗了。 8 U6 ]0 Z8 [8 F
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"Dark?"
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7 |: r8 f+ I# [# V太暗？ 4 K- }. \) F/ k }5 h3 C
2 V- j$ U5 D( R0 C& v, A"Yes - the office light is off, and the only light I have is 7 g+ |2 @, f4 I1 B8 B0 z$ N% A# N
6 s' A( \+ e4 x" wcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 " n$ f/ l& U: M" [- z% O8 w1 [
) E# \. c5 {8 ~- a+ l# ?"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 ( y# P0 V* H' g1 e& f! j6 S
4 H4 F: |( a; w8 Y"I can't."
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2 B3 F |1 a0 H' i沒辦法。
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"No? Why not?"
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, F% _* r# l" ~7 z" _3 i沒辨法？為什麼？
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"Because there's a power outage." % Z& q, c5 ^+ k7 e# R, z9 p3 B
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因為停電啊! * e9 s8 i/ c1 z- H% s9 ?! h, n
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"A power...... A power outage? Aha! Okay, we've got it licked now. . d6 q8 j" u9 }* H" }: ^! l
9 o! q# m+ L. D9 Q+ ^ ]9 w. t( H7 YDo you still have the boxes and manuals and packing stuff . D7 L; Z1 T* ]9 X; K4 g
( P. I- g$ v0 K. }: x E1 R* M a$ Iyourcomputer came in?" ) a( Y# Z0 a$ F) P2 J! S5 F7 O0 L
. E" V8 U; i# A: P, c) P停...停電？&#@!(& ，喔!OK，現在開始打包，
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; y8 D n8 c( i電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 5 T7 @& o/ k% r ^/ p6 Q
& J4 L5 v: [5 a4 J; t4 B"Well, yes, I keep them in the closet."
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8 }) Y% |) t; q' Z. P( T: g5 X1 I, {嗯，是的，我已把它們收在櫃子裏。 ; I+ \& ]8 j& s1 K
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"Good! Go get them, and unplug your system and pack it up justlike u! M/ `. q0 [. J! l% }3 t
% _ @( F4 [- L8 @( G" C) Xit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， * l' ^( V' _. J. K+ o
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 : n. s! V( N9 J( G4 H* u8 Y
0 u) j6 H0 [' F" G( j"Really? Is it that bad?"
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) A& J" f9 K; t2 e; ~真的嗎？是它壞掉了嗎？ , e# N& c7 ^. @+ d; \& \
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"Yes, I'm afraid it is." 5 x1 z0 W |8 T& b* j2 Z: w
! t8 [+ S% j/ `4 F# f1 {: @& r5 |是的，恐怕是這樣了的。 " G% H# _+ D" }% H- m+ E7 e" F9 |
% }! O r# O/ o' x8 c% D0 G7 b0 R"Well, all right then, I suppose. What do I tell them?"
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5 ~: n* h& m; p, o喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ ) Q2 u, N+ {6 V0 k$ H/ \
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"Tell them you're too stupid to own a computer."
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# m. `2 o4 n& D就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
