Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 % T9 h' L0 A4 x1 M1 @: C
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"Ridge Hall computer assistant; may I help you?"
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/ L% x5 s2 y- _5 Z- fRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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"What sort of trouble?"
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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/ ?$ \) ` o" ?8 h( a+ t, t$ G( _2 {& O我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 9 w1 l# Q: R* \# ~7 T
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"They disappeared." % ^/ R s6 v& J
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它們都不見了。 ) r: D5 F) t% r1 g- ?3 Z: j1 h
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"Hmm. So what does your screen look like now?" 8 j# g" F% q8 f6 E
( z/ @1 N' L2 ]/ S6 u嗯，現在你的螢幕看到什麼東西？ ) g6 L" G4 k0 t$ u Q! u
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"Nothing."
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沒有任何東西。
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"Nothing?" 0 c3 P7 G+ S0 P
2 Z4 N; r1 U6 O4 M$ z; I沒有任何東西？
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- |0 O0 d5 }: d7 O1 G4 d, B"It's blank; it won't accept anything when I type." 6 _! ], b% T3 p
4 I3 L0 g6 x. u# a螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 6 a+ _! `) Y3 J# ^8 b; X
0 B0 g: y5 v) C' [9 v: t$ b"How do I tell?" : E2 V3 N% j4 B: u7 r) V
: C% L* r+ b2 ^6 `' Q我要怎麼說明呢？ 9 _" g2 l& u1 Z6 Y( O: k, z) c
& p/ K8 ]& h& N9 {# T R"Can you see the C: prompt on the screen?" 9 A6 d1 z( ^3 J& `/ Z6 E
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你可以在螢幕上看到 C: 的提示符號嗎？
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5 D9 ], h# J( v( Y6 {9 `/ L"What's a sea-prompt?" , ]# h+ I7 |- N3 g4 z2 N% ^
2 f$ u: p7 T! k% E5 p- s, {% D什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ( H! M- d8 k7 w4 U x
- B0 N9 C! N6 U9 B+ w+ x. K9 Z"Never mind. Can you move the cursor around on the screen?"
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% J( F' A+ E3 r( |; ]% T5 Z0 K: i不管它了，你可以看到游標在螢幕上嗎？
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( e: W/ H; m% I% o) D& Z/ `"There isn't any cursor; I told you, it won't accept anything Itype." ! o8 t0 h% v( h7 b3 ]$ a
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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& T" W) C" Q9 D0 G6 [: l+ T9 w" ]"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ . _( C+ m+ u2 M- E
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"What's a monitor?"
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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w- \0 y X7 u3 m, |( QDoes ithave a little light that tells you when it's on?" : y1 ^* H: F! r, c/ L
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就是那個看起像電視的螢幕， 9 {+ {# i0 j9 X. V. J* K. l
& S" L6 b; `: u: Y) G有沒有一個小光點告訴你它是開著的？ ( i" T4 M1 d' h1 R3 n1 g
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I don't know." ' M, y9 S9 J" Y
8 c$ b8 ?" u! l0 F我不懂耶。 7 b) ?) }7 n& I4 E7 x1 D" A- n
2 W5 ^2 d5 e8 E0 x7 l* [ F"Well, then look on the back of the monitor and find where * {5 i% t8 o9 i% b8 W/ {
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the powercord goes into it. Can you see that?" 3 l- G6 R0 F- ?: T# \
V! S/ k& F% ?3 T+ O& ^+ a那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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3 Z( E! q4 x1 |" {"....Yes, I think so."
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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; C9 n7 [, w5 v3 u: E太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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1 y, S! N9 @: y$ K+ v3 \"....Yes, it is." 0 f+ y1 v0 m. V- W9 ?5 z
8 ?1 B* K; Y1 r有啊! / G- ? I. c1 ? I4 D- }0 [
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"When you were behind the monitor, did you notice that there were * t4 M2 w) w5 T; \' \8 z1 X
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two cables plugged into the back of it, not just one?" 0 K9 j/ i& ?; d
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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% Q/ B# g# i3 e: \/ p- e"No."
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; ~: q: I# S2 ^6 G$ O- H$ ~; W$ g沒有。
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"Well, there are. I need you to look back there again and find
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# L& _# ?$ O5 g) H; c; T, wtheother cable."
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7 ^7 u3 t' j1 z就是了，我要你再到顯示器後面去找另一條電線。 1 A3 w8 N4 v6 x) Q9 ^# z
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"....Okay, here it is." 5 G9 z k# o1 q* z- I* F
- a j4 Q, _) B' f: ?OK，找到了。 ' ^* Z# n% D2 W
6 V) r& h. m; u"Follow it for me, and tell me if it's plugged securely into
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theback of your computer." 7 T' m: ~0 ~+ T8 T% b
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach."
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我搆不到。
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2 F5 r; b/ J- y, I' K; J"Uh huh. Well, can you see if it is?" 5 P0 b. f! i) w* X! T
0 U- S' X9 S: X( i' B+ N嗯，那麼，你看得到嗎？
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"No."
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! L5 Y( Z1 b" X4 D看不到。
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3 r3 t: @4 w" t+ { d0 o8 w"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ % m+ a8 s. J0 G9 f7 }
+ s! w/ U, ~( p y- a/ Z7 F7 W"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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9 R' L! l9 D' e- `: ~, K$ u"Dark?" 1 h4 H: D+ B, q# e) |
& Q: R+ Y( n& K! ?7 J0 ^) p6 E太暗？
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1 ? c( [2 }/ @$ ~"Yes - the office light is off, and the only light I have is , A& }( j6 Z5 U
}; L- R- E# J1 E0 m, V6 Ncomingfrom the window." 2 L* Z9 Q( F% p) ?4 z- ?$ j5 W
1 X; W9 J }7 d5 ~. k3 r是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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O x( k, Z( F"Well, turn on the office light then." 4 t+ S8 w$ x: T% u \$ ^
2 B, z- r; r+ _那麼把辨公室的電燈都打開啊。 - L( I' c1 Q5 h3 B
+ Y. x" l1 w0 C; K* }"I can't." 6 u1 H# h# q0 z# Z
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沒辦法。
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"No? Why not?"
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3 s2 X/ l+ ~$ E5 u5 R沒辨法？為什麼？
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" D2 g: {" I3 O. h9 N5 a0 w"Because there's a power outage."
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因為停電啊! ( @$ T( M5 h% j- Z) E1 f
$ _6 u7 l* f7 p8 g7 S"A power...... A power outage? Aha! Okay, we've got it licked now.
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6 Z3 O' F7 m! J6 d: QDo you still have the boxes and manuals and packing stuff & {* K9 H. y4 V% ^9 u
- N: }# J" _% O! myourcomputer came in?" / h( Q. _- z1 g# x# L
$ P8 c. A# s) Z5 ?4 r- B% e. h Q停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ) j- C" ]- E1 ` g2 U! p* K* C
5 R6 S& z2 I/ u' v8 ?"Well, yes, I keep them in the closet." ! F/ E0 A7 Q! @6 A% v" s" h' C
7 Q# R7 [; ?" e3 a$ R嗯，是的，我已把它們收在櫃子裏。 $ `2 B6 ?6 ?: P/ E" D& k ^" B$ X
2 P% |7 L& ^7 @ ^( s8 a"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好， ! i9 M* S9 y4 P
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ) q4 a# A9 ]. D7 [: ?/ b
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"Really? Is it that bad?" * O! \6 ~7 d `5 W
( @" C# ]' e4 S0 y- V. i& u真的嗎？是它壞掉了嗎？ L6 A' `) `# P% P1 Y' J$ y# g _
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"Yes, I'm afraid it is." Z' g6 d; J; ~$ g! a" V
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是的，恐怕是這樣了的。 ( f1 {9 O6 X# W/ x& x8 j
+ K5 x8 Q9 z* @& q: h8 x"Well, all right then, I suppose. What do I tell them?" 0 v) i1 b" @% J/ j
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ - g" Z( t- ^/ F( i- C$ t& G
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"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
