Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
! r' E1 M, r7 |6 U
% |' ^; h/ L. q/ Q7 |! c"Ridge Hall computer assistant; may I help you?" ( n [" z( g2 V
7 q' F) o' N5 F' X5 J6 y
Ridge Hall 電腦公司你好!我可以為您服務嗎?
3 [5 L; Q; a% h7 ]8 N6 u" D% j8 M- A
"Yes, well, I'm having trouble with WordPerfect." ( u5 u8 }+ {$ ]* n6 `
1 M! s5 [& A: R" H
是的，我有WordPerfect的問題。
?2 s6 u! ], \1 x
3 U4 {3 W% H& P+ O: P"What sort of trouble?" 5 @. r# u2 @+ \4 a- z# j0 d# ?
( M, [" |6 X N& t. i您有什麼問題呢 ?
! O( [" t7 U5 J& E! m
# m0 s$ o" h; w/ r4 I* X"Well, I was just typing along, and all of a sudden the words wentaway." ; h# H1 i; Z! p" S& V! u, z# }
* \9 S# K6 w* s/ E- n7 L# M F, ~' R1 l我剛剛自已在打字的時候，突然間所有的字都不見了。
3 d- u# v- B. G
) q; G4 K! w: I1 U5 _% g"Went away?"都不見了。
: d& t2 t9 t& b# y3 b: w
% V% |' d# T) q. {* E"They disappeared." 8 p; `. T) {0 u' X0 B# M
" V: @& S9 a3 K4 p7 |6 ~$ H; q它們都不見了。
# Z: m [. p+ M. f. K3 T1 a
+ h! M' l' B' ?" z) |$ H"Hmm. So what does your screen look like now?" & H- M; q+ ]$ J8 k- U- l
3 e: Y4 o: \7 W) ~嗯，現在你的螢幕看到什麼東西？
$ Y. m2 ? ~8 o. S
6 x7 a# o& H6 z# j9 C"Nothing." ! V$ q: {8 X' [4 z I
9 A+ j. ~. `. C" s沒有任何東西。 8 x; l2 |; ~! h9 w! x8 z
l& q+ X+ O! @5 o& a5 v"Nothing?" & p1 K* b9 E+ z# r/ z# r
" N6 H K8 ~3 G沒有任何東西？ B% ?* |% o1 L) K6 x) a
" K$ O, E) H+ T( H6 z( I
"It's blank; it won't accept anything when I type." 1 ]6 |- `$ y' f& s9 n l/ J
" x! x- |% \5 I4 d( F9 \
螢幕是全黑的，我打的字它都沒反應。 4 L3 d) {; I S* y; v( c# o$ K/ J
- L* W5 u' P: Z3 ~"Are you still in WordPerfect, or did you get out?" % H, S! {, e$ S% r* {$ J' J8 r
. ?: i2 J3 S) u, G, L& P# C9 l' \您是否還在操作WordPerfect，還是以經離開了。 - f# J: S# b" ?& P. G$ g
% _: B& ? [' h
"How do I tell?"
1 G" `, m: _& Q, C! ?" _
. P4 }9 g* t5 ?0 L1 ^我要怎麼說明呢？ G) E% `7 H& D) n3 K& }; X: ~
. v2 O1 g% a H7 Q. d y"Can you see the C: prompt on the screen?"
: {7 O% [" j+ s! ]* l) O, N3 @
% c* \$ A Y6 x2 L( R6 W) i你可以在螢幕上看到 C: 的提示符號嗎？ 7 U) O4 i6 d- N0 W
6 B) r. f4 u2 k"What's a sea-prompt?" & f+ G8 s* o! W. c0 r
( n3 x9 Y0 U1 W' x什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
( S; S) @) W9 _% y7 p% A" Q! ^7 L' N0 h9 o( ^
"Never mind. Can you move the cursor around on the screen?"
& o7 `6 l: x c/ ], p9 Z) m/ X
! n* U! S! v3 S- j7 i6 U4 Y/ M% J不管它了，你可以看到游標在螢幕上嗎？ - e+ R, W0 a" {: h: {2 S
/ ]3 C; b! u9 i7 M# N) X& w* w- U# V
"There isn't any cursor; I told you, it won't accept anything Itype." : h& o7 q. f" B* M3 r- w( o; [
* P2 E* B# B& t+ u* B
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 ! m) T7 P+ s3 N- A I
9 a6 w6 C7 @/ W' _"Does your monitor have a power indicator?" " T1 U- u- @. U* N2 G3 k+ W; f8 T
1 X% g/ k$ O/ ]顯示器上的電源指示燈有沒有亮？
! T6 ]7 |% ~7 L: Y ~& Z
]) y- b( _9 j- [/ a% P"What's a monitor?" ' @1 w- K* O+ H+ z: X! {7 o
( N- O3 A4 n {* g5 `: y" J什麼是顯示器？ * F+ ]$ d- ~' A, }4 c
" D! S' |$ R! @ j# l) ^2 J
"It's the thing with the screen on it that looks like a TV. - w" g# i; p7 g4 I# S
# ~& J p" P, C
Does ithave a little light that tells you when it's on?" / _. v* Q+ P7 u3 d
& W! P; ?+ P7 I1 i) F就是那個看起像電視的螢幕， 5 b) M% S2 z+ B. h0 _& C4 Q: s
, h9 a- V2 z% O; Q
有沒有一個小光點告訴你它是開著的？
3 U( T5 o% q5 G1 g) Y/ q: }
F( y# R" L# b' ^# eI don't know."
% F1 ^5 f& N8 R- C7 @, L5 ?8 B
8 q' X8 ?1 }3 ^( A, P+ B2 U9 T我不懂耶。 3 I: Y, B7 s' r3 P4 ?+ @6 d7 o
' B3 n2 V2 J) T5 r! x8 J* k0 g# g% S! H"Well, then look on the back of the monitor and find where ( a7 M8 D2 ?* Q( f2 X+ l/ ?
8 ~& m3 R! x; g. Uthe powercord goes into it. Can you see that?" + f+ ^3 M# f/ W& x7 x3 v: }
S7 X0 O/ v* Y# K8 S. x2 @9 O4 \
那麼，你能不能看得到顯示器後面有一條電源線接在上面？
: K' d$ |3 K) t# l( I8 m
9 T& |8 J7 Q& U) A: |"....Yes, I think so." 4 e5 {# l- ~7 g. g3 ^) k
v/ N o L1 I0 ]4 j
是，我想我看到了。
}0 L: R" F4 n7 D& ]0 L% k* c0 n# E# r( Z: s
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 8 f+ c I' l. m- D( j
1 ^% `6 G5 B9 U3 `3 L3 k
太棒了，沿著電線找下去，看它有沒有沒插在牆上？ : d0 _. ~+ l; M3 H+ u0 K! h
' t+ [8 O- |$ `; z+ {8 c3 ?: P
"....Yes, it is."
# N u. f# C6 f7 x- |0 M7 e, a& [) B' y7 }6 I4 {, @
有啊! 6 V9 a; A4 U4 |& `7 ?; @
2 q' `) D/ K0 O% }/ `8 n9 q4 W"When you were behind the monitor, did you notice that there were , m6 u! K0 I5 x% J
% V0 l! F$ A; Z" }/ k# stwo cables plugged into the back of it, not just one?"
5 h4 T9 t* k! R5 c6 i0 F$ Q% W$ A9 S* |/ e
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ / h+ u9 b9 Y3 `# O
2 r7 `5 B" I9 X" C. }"No."
" Q8 v) d1 C, `
: X0 n/ H; g" c7 j9 Y沒有。 * A* h" w, s: M1 s
8 q! x- _" |" _ s0 e"Well, there are. I need you to look back there again and find ( l! B0 N x; c d
# ^5 }/ ^3 M7 ]! u' a8 d
theother cable."
* @# w* U C+ f/ n% k5 o8 j$ ]( R" V* t* c: E/ W2 j
就是了，我要你再到顯示器後面去找另一條電線。 8 a/ ?7 { ~8 x; a0 N: @' D
6 }' x, @7 z4 q( v
"....Okay, here it is." ) Q) k$ y4 U6 a. `2 f
* W8 j1 F$ c% e8 }2 U3 ~9 [OK，找到了。 $ K7 p) h' u, ~ g5 t* a, k
/ m3 t M. ?! _8 v' N! O e"Follow it for me, and tell me if it's plugged securely into + q B7 U* c2 l; B, c
; \5 t9 S% U& u) U$ F7 |- ^. s
theback of your computer." 1 A" X6 S8 k& f, X i8 J) |
# w$ x$ D! N( j$ p" Y再替我找下去，告訴我它有沒有確實插好在電腦後面。 ' w! j: T8 i5 ]
. q9 w3 \1 ^: ^/ l1 u* K' {3 t"I can't reach." 8 _* ]* V* I8 V9 ?
9 T, K4 _1 I) r我搆不到。 K! g& D" U3 g t! ^8 L
J+ ]: }( ~! B/ p: x' w+ W* u+ ^ d"Uh huh. Well, can you see if it is?" - @2 u0 Z- ?1 u2 `" p, X/ r; n# N |: f
6 U" E+ E# S6 b& Q7 r: z6 a
嗯，那麼，你看得到嗎？ 7 m, ~2 p a9 Y: }( V
+ u+ ^; d$ y, m1 Y, N, d"No." , V& ^! E/ E r* B/ y$ z4 g
9 m+ }) Z2 L& t2 i8 I6 A6 a( \5 r
看不到。 ' I0 p, X* X8 v+ {
7 Y. @! C: M; T( B. B/ e& I/ T/ k, z
"Even if you maybe put your knee on something and lean way over?" 9 `! v1 e* U; C0 s3 g
( V- s1 v+ X& D0 U那麼拿個東西墊高，爬過去看一下？ , T' H) l3 }( p- f! ? l; K \
$ ` @8 X, C1 M" e' W* J
"Oh, it's not because I don't have the right angle - it's becauseit's dark." 2 _& `! h8 T5 ]/ L1 i
V" B1 a" B( @- Q9 F$ }喔，不是角度不好看不到，而是太暗了。 % e! @* x$ X6 w- }
- N( m( V$ [+ {, q. L& P"Dark?" 5 J3 |' S/ d8 I1 v
+ P* }) D K2 K+ ?, K R( G
太暗？ ; @! ?; Q7 G K# q6 U8 ?7 O
9 F) ^( i- T) Q2 x& K"Yes - the office light is off, and the only light I have is & c0 Z) A5 @# s, w3 {
3 A+ ?' [6 V, E/ l4 Q3 p* f
comingfrom the window."
' p7 z1 H& D' F4 `1 y: A& C) Y0 K! e% E
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
( d1 n$ L- v) W. F X4 W) e4 M: ~- E' A3 G
"Well, turn on the office light then."
; x8 Z# ]! F1 ~( {8 t8 d0 ~% f7 L2 V% e0 N) ?8 G
那麼把辨公室的電燈都打開啊。
: N" ?3 K3 y7 m. {/ S0 ?0 C( A3 P7 S) a9 r! h& a
"I can't."
1 ~9 T G& J% h- S1 P
6 z7 J2 R9 Z: x! ]) i1 B沒辦法。 8 M; }8 f7 Y5 l2 Q$ G
, t: c4 ?2 B0 i- R# R
"No? Why not?"
9 J8 b+ s. ~1 ` j9 t0 ]
; W, a3 j6 ^1 `# n, Z+ I) H沒辨法？為什麼？
3 Z+ {" d- \2 _9 A1 H# j
! N- U6 |) Z. y# ?* \! f( {! T"Because there's a power outage." 3 [$ B# l }7 Z- K* u8 W
+ u) H: z: ?6 }" Z1 b- o! c因為停電啊! + L$ F; w# T. G4 k: \( X
0 ?% v9 D7 B- Q
"A power...... A power outage? Aha! Okay, we've got it licked now. + q+ Y* z$ [4 ~/ f& y, o B
) |) x! L9 i6 K, ~ u" e4 P
Do you still have the boxes and manuals and packing stuff
7 o* F) [7 Z& _. R' E" c* u8 Q$ Y0 J& E; D2 @
yourcomputer came in?"
; f# y& D& L( d( {/ e2 B
; ~6 N, q [7 B6 @. R8 y, D停...停電？&#@!(& ，喔!OK，現在開始打包，
2 H- i( {/ O7 l
+ b2 n( B) I Q- ]2 l# Q9 A \. X& G電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ : A8 v& m$ c% v. P2 _
T t' c6 m+ r3 Q( _
"Well, yes, I keep them in the closet."
) ~" Q( v* R1 Y
0 b" w0 |7 { q# H2 M0 {嗯，是的，我已把它們收在櫃子裏。 9 g8 J" Q- y1 f, ?- C
, I! u/ R( b- D2 [- n"Good! Go get them, and unplug your system and pack it up justlike ' G6 O) b# u; H: Y7 Z Z1 F( g
) u8 b/ ]% D& w. U3 m& {5 s( k
it was when you got it. Then take it back to the store youbought it from."
$ L& L2 o* m3 L$ V$ e9 E; J1 y6 b3 _0 I3 \$ L& b
很好!去把它們拿出來，然後把電腦搬下來包裝好， 2 G0 S6 n% P1 p6 O- l+ U$ P3 q( V# l
/ x) D1 k5 i8 O4 J! L就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
! e8 T- P: j+ t9 \! G* v
3 E# c' T! ]: c! f3 Z) z4 ~"Really? Is it that bad?" , r6 Y! t& ^( o4 `) F; F. u
' ~+ W' [/ N1 S. _6 q. p, W
真的嗎？是它壞掉了嗎？ " i: ]& `$ i2 U0 }+ n: ^9 l2 O
: o1 E4 ^1 z0 J, |' ?* ?8 |"Yes, I'm afraid it is." 0 U7 n% R) _2 C1 j
/ H9 T# }4 ^9 U! B: x是的，恐怕是這樣了的。 + p& u7 Q! C( y( j6 _, _1 }
* @$ A8 p( g! o' Q2 n# Z"Well, all right then, I suppose. What do I tell them?" 2 M& t9 ^ }5 f G2 d- O% [: s0 B
1 i4 l) [: W( E* d M
喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
/ a& n1 d, X2 V* t/ {/ b
; g& u* a \( P# s. ]! o% E"Tell them you're too stupid to own a computer." ( F" C4 W* P) H0 C6 u8 p. o
8 d- J' h* K J7 C: j5 e1 z就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
