Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
( d' H& w& ^$ @/ ]* B1 e% k, ^% O; P; s5 i4 u7 p/ U3 h
"Ridge Hall computer assistant; may I help you?" 7 V0 m+ U8 O I2 |( y5 ^9 F8 F# f
- H2 h" S3 ^; _/ I% m6 W2 O5 y3 d$ }Ridge Hall 電腦公司你好!我可以為您服務嗎?
( g: u" E7 l+ o. o/ f! N
* p* `' k8 V3 D"Yes, well, I'm having trouble with WordPerfect."
+ i$ n8 ~4 C1 l8 C. ]) g2 N7 W1 _! e* U8 ^
是的，我有WordPerfect的問題。
; g" O7 R5 E8 `: ^# a1 d, Y- e( e* W' ~5 G7 [* S* a1 d/ p
"What sort of trouble?"
- D- S: G" v8 |3 A! u# H" g* ]. k6 M
您有什麼問題呢 ?
) H1 J1 V+ j- g. D; Q: t( s+ o& ~/ q; `2 }; i
"Well, I was just typing along, and all of a sudden the words wentaway." 7 u) ?* P! A$ _; F3 B7 o
$ |( O; }. g% u5 `
我剛剛自已在打字的時候，突然間所有的字都不見了。 . M+ h2 `/ q0 `
. O; Q5 O7 q8 ]"Went away?"都不見了。 - ^" e1 G+ G6 ~. s
1 P: S5 l7 V5 r# o
"They disappeared."
# k G2 J! t8 G/ o, a* t& q" J9 z$ @6 w' R
它們都不見了。 , o0 j& [5 R( ?* m6 }: ^
8 a. h4 R6 l. G9 G% _' N"Hmm. So what does your screen look like now?"
7 k+ U' V( S: ^4 Z0 T
; {" S" K% G4 B8 N嗯，現在你的螢幕看到什麼東西？ # x6 T2 Y" Z, _
$ U4 l4 m# C9 e. T2 a. s( G"Nothing."
: x: ^" q7 N/ K5 u7 U% U4 g: c1 x* \2 |. A0 s J
沒有任何東西。 8 ]8 S) M, H- l# I& N$ D2 i e% T. t2 E
- l+ `9 L: f+ t5 G$ w0 O( }: f
"Nothing?" # n/ b5 x1 N% ~5 i
: C6 n' [8 U& h' T4 Z a沒有任何東西？
* M# Z2 C% R# p. k* j4 D! \
5 L7 V; o/ \+ s$ T7 Y B ^"It's blank; it won't accept anything when I type." ) M* \" s; ` v6 I" V
3 x! R1 w. ] F4 J+ H/ O螢幕是全黑的，我打的字它都沒反應。
$ \: J, K' @4 |" N- P
: _' q* Q# a4 Y+ v"Are you still in WordPerfect, or did you get out?"
5 _* x- ?' i" S/ x% |7 y! c: p- l4 N, _8 |# E2 [
您是否還在操作WordPerfect，還是以經離開了。 5 x, Z: A- K# V
# |; o4 y) R: Z( V; A/ A4 x3 m
"How do I tell?" ( v, k% r. l8 H0 s& G
0 H e* ]3 N* D6 V E1 ^4 ^我要怎麼說明呢？
4 g) Q2 I9 U2 q5 L! D, C* n8 E1 y5 K: |
0 u# L* `/ l8 D$ D3 M: H$ A% j"Can you see the C: prompt on the screen?"
5 J! [5 i5 |) v) ` {" x1 n3 b+ K8 `, M( a: T2 G
你可以在螢幕上看到 C: 的提示符號嗎？
& R {2 U6 E; ~, w, a q3 i! ^6 {! ^7 t- K
"What's a sea-prompt?" ! z* {+ J, j, e) O7 s7 F
3 A: ?0 X7 ]9 V; \0 n' @
什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
& A- N+ c5 o& E2 f9 {- F
% @3 K2 Y6 j' O* n- f S2 A"Never mind. Can you move the cursor around on the screen?"
1 K4 F* T4 v- C/ ^) Y
2 m: W: t* C# }) M不管它了，你可以看到游標在螢幕上嗎？
0 ^0 ^# d7 r x* o$ Q8 a( o5 h; p3 f: F3 Q
"There isn't any cursor; I told you, it won't accept anything Itype." - U6 y- {" C; _, X- A; q
' j8 n' F% _' B4 M1 A" K
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 . T) S& {; w. H
2 v: z" a6 ~+ c& m, @9 l"Does your monitor have a power indicator?"
5 q" a$ J, z$ P1 [. c8 X: O
& V+ m' g) ]. k2 S顯示器上的電源指示燈有沒有亮？
% @: {' s4 k Q$ m, w7 l- W) ]% r$ y- B% s
"What's a monitor?" $ A! H" Z. t+ p6 T6 R
, B" [* B, e) a% G( a5 @/ @8 I. S+ ]什麼是顯示器？ : b- Q7 z* l t$ e% Y
2 s$ ]' K% W8 a% S, d( w"It's the thing with the screen on it that looks like a TV.
* k" m) ^9 {. c7 ?- F$ c. h6 R) o& |$ Z! Q
Does ithave a little light that tells you when it's on?" ; h7 p4 @% t, H" r$ F, l! n
; ^2 D( {% F& Q& D) Y就是那個看起像電視的螢幕，
& U! u' A7 Y. K" ~- f! O' V9 c% Q
# R% j% H. z% \0 V w) X有沒有一個小光點告訴你它是開著的？
: y. H0 Z# s) T+ o0 S, U. w. d' J
0 {8 ~$ A; V. w- z! Y6 X5 m' tI don't know." . E. r& w7 D5 p) }6 \: i: h% d
. t. U# s& P q0 w" b, l. }我不懂耶。
- |# ?9 a% i5 J# {( n1 Y8 g7 U: a3 }) I# V" Z) D' _1 x
"Well, then look on the back of the monitor and find where 9 C" m2 S; O# e# L2 x2 I0 A
' a- E4 b; v/ Y5 Wthe powercord goes into it. Can you see that?"
# H0 A" K y. n2 d
/ J0 v! y; H+ b: a1 e( m# ]那麼，你能不能看得到顯示器後面有一條電源線接在上面？
$ u. Q; y( O9 Q/ K, G( Z5 {
7 @. }% X+ ^% c"....Yes, I think so." 9 P: Y- C; h5 P% Z2 ^* x! M/ H& e
; ~; E+ h, Z0 w: u) L6 L$ v; e是，我想我看到了。 / }' F( D8 G' r' a+ P
# k% E8 }- y3 U# P0 }$ n9 z+ O"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 4 V8 `6 v3 |; p2 }& v3 o
$ W3 h3 v7 c( J3 {
太棒了，沿著電線找下去，看它有沒有沒插在牆上？ z. a/ s' ]9 c' e" n
) k0 A# Z, o5 v5 T
"....Yes, it is." ! i# R" p; W( g" ?
& J7 J5 u, I) B: X4 X( [5 W有啊!
" i9 v: V# ?0 c( N$ ~) w# p- S9 n& u# c' Q9 P
"When you were behind the monitor, did you notice that there were
/ O. j- W: w; P) V% X5 D/ G4 n: U& f6 |0 G
two cables plugged into the back of it, not just one?"
. G* p2 T4 s8 d& ~! S$ y$ G4 z4 c) Y8 i6 R
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 3 H" g- u. W9 E" @4 Q6 K3 g9 g
" }" i2 F: |# d! K$ x
"No." , h/ h; g$ l6 w$ y0 X) f. v
3 O2 n/ k+ B J沒有。
9 G7 B; w; m4 {6 ^1 q2 }6 e" e7 N4 W' a# S
"Well, there are. I need you to look back there again and find
$ ?* f* _" A, v; W L V8 d2 t
) P* g( ^6 T0 l8 I" t* R1 jtheother cable." 9 b3 O" B5 v" h. A
& |5 b% i$ c3 Z6 |' I" |就是了，我要你再到顯示器後面去找另一條電線。
& d( o; \5 [8 ^7 ?: D6 o2 T# |" F& l- ]* o% p& o4 i2 }' Q% p6 ^
"....Okay, here it is."
/ R6 g, h! Q/ m6 s
- B$ ?4 `6 v" HOK，找到了。 * l5 _1 X5 I+ } _: O4 R4 G4 V
6 T1 w2 U& W9 d2 Y
"Follow it for me, and tell me if it's plugged securely into
- T2 E! O! t$ [+ I# y" c1 c8 ^, }; V$ e. [6 Q0 m2 i! m
theback of your computer."
, U+ C7 \- _8 n6 ]: C, n
, s$ P0 Z2 j! _; [4 _( a再替我找下去，告訴我它有沒有確實插好在電腦後面。 , _$ J/ V9 Z) L
, C+ j* _& |2 f0 t& r% |% f1 S"I can't reach." + ~8 M3 s* X" v7 Z% Y% Q( V
! p3 N" b$ _0 e# _ v我搆不到。
7 R' G( o) F+ D! t" d" v
0 n4 _# a3 E' W( a) X) k"Uh huh. Well, can you see if it is?" " ^( F5 q. J) U; ?9 J7 O8 e" O
# x7 E7 k$ T! r嗯，那麼，你看得到嗎？ " V* {9 d% J$ }/ `# Q, e8 r
' a; U$ G; i# }7 V8 E"No."
9 n4 ]* u( X) n8 W% k1 L5 O6 _& e* `# g) m5 F# @; q% p
看不到。
* G$ I* r2 P" z/ K6 U9 N
+ c$ t$ o5 F7 [# u/ Z0 P" \"Even if you maybe put your knee on something and lean way over?" ' }' H. y; j% u1 }; [: u8 ^( U. z/ E
+ ?9 y2 d& ^6 J
那麼拿個東西墊高，爬過去看一下？ ; _; w7 W" [3 U' }3 J# v; L, s
- V' ^ U% _5 y8 t9 Z. { t1 j
"Oh, it's not because I don't have the right angle - it's becauseit's dark." c) E5 T, p& R0 `8 X% k
9 E& J% y) Q/ x9 Q$ l% ~
喔，不是角度不好看不到，而是太暗了。 6 F2 H6 k/ }/ ?' Y, b$ y2 }7 U
4 S/ ?+ V" j* m8 h& O; ?: T
"Dark?"
, u4 M# K5 g# ]3 s1 v+ n) M; ^& E3 w
太暗？
* n, q/ b0 |! @1 d7 i- r8 u6 }* w) L- q9 l6 [- V& H4 {& f/ \
"Yes - the office light is off, and the only light I have is
0 N$ \& S! |! Z- C
b. H, P! G) v! Ucomingfrom the window." 8 r) |9 t" Y7 T; ]* ?$ O
% _; R1 T; I; P8 D9 D: G5 Q! }) N( H
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
( G1 b6 L8 x2 F; A7 I, b
- P0 `6 H: r* |3 E+ e: t, O" V"Well, turn on the office light then." ' ^! h; p% H7 Q0 k- Y; B; W1 |
+ a8 y, N; j" X那麼把辨公室的電燈都打開啊。
. R& d& X) {( [( q+ y; @) k5 K1 @0 v N; C: M5 \3 p3 ]
"I can't." ( ?: c/ Y& U& W, N n+ H( i& A
( q% L+ k) {( R
沒辦法。 + Y: O- _# v# ]% {- G# V; P& {& o( C( \
, `: J8 \( w9 E; {; F
"No? Why not?"
2 h" C4 { S2 Q$ M; n/ O" c' x
5 |1 o: [8 @! m+ x. @- h+ N, W沒辨法？為什麼？ - s3 d, ]8 i, S% Z# l
' Y9 X' z6 U" Y3 T/ {
"Because there's a power outage." % e2 C7 j4 a& e. l" y
3 e* k8 O% p+ I6 a4 @2 t3 G因為停電啊! 7 n/ P8 F9 G! {! f
/ G" E- O7 D. `) Y/ `8 p" P5 k- _
"A power...... A power outage? Aha! Okay, we've got it licked now. 7 G+ B! m; A3 o* E9 _
# a F4 P& Y: t. A* ^Do you still have the boxes and manuals and packing stuff
: o# V5 h$ w4 [& ?
+ V2 i0 k' b, J& Q3 Cyourcomputer came in?"
* W7 i8 x, w1 e' q# b5 X
& b5 p9 }% y4 |0 J" A2 ` N停...停電？&#@!(& ，喔!OK，現在開始打包， - M* N- l) i: g j5 V
; N0 T7 o5 ^3 J5 h" p電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 0 I- D! v' y7 y/ ^' c; G) Y# K; a
/ J% S( H2 u3 x2 K' T' ?& V"Well, yes, I keep them in the closet."
2 \( w) |3 A( K0 f3 G, \
7 Q, b) a: Q: ^2 }嗯，是的，我已把它們收在櫃子裏。 # Q- t+ s3 P, t/ H% e; K
. Z% [* W1 z, @( [1 Y# s"Good! Go get them, and unplug your system and pack it up justlike
( F' K9 o# h" w5 F" `
. N* L: ^+ O0 ]2 Eit was when you got it. Then take it back to the store youbought it from." % S T7 ?/ x# v( p
9 ~" A2 x& g( ^3 @& s8 i/ ^
很好!去把它們拿出來，然後把電腦搬下來包裝好，
$ m8 N+ d. @; X9 @ r. D. Y1 r+ E# y R" k- V x) v
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
4 E# x9 t4 a0 s& ^( l4 Q
' m; z2 }6 l- u2 t"Really? Is it that bad?"
5 p: a# d9 [2 o. v
# W, F u, l1 _: n+ e' }4 u# R真的嗎？是它壞掉了嗎？
1 ]7 a' U, k q9 |8 m) M) f0 x) V) M) V
"Yes, I'm afraid it is." 1 R" V$ p5 G1 Z: [
8 ^( N4 P$ u6 \8 _6 T \7 k
是的，恐怕是這樣了的。
% b. T. s* T, ^8 x# N' F+ t" [9 t6 d* U
"Well, all right then, I suppose. What do I tell them?"
3 i* [$ k) s# ?- W# @
% v: |$ s, y, I, `( E5 ^喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
, p% s _& x2 B7 d- b
, X' w8 }. R3 S j: n2 R! _"Tell them you're too stupid to own a computer." / L! x" O0 v7 V* A2 J
7 |/ d, O. r( f& H* L5 i9 V
就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
