Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ; N5 S* R4 r5 J( y. q& O
0 c. }' P6 R1 x& b"Ridge Hall computer assistant; may I help you?" 0 S5 a y+ j( q) g8 O
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Ridge Hall 電腦公司你好!我可以為您服務嗎? / I( V3 K, F5 T; p4 I9 v
. v& e# |, D+ a! k. {"Yes, well, I'm having trouble with WordPerfect." 4 i0 |' X: k) Q- j3 |; q, F
+ H8 c2 @3 [8 o- K9 C是的，我有WordPerfect的問題。
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7 f% ] m8 E; D3 g; V- }"What sort of trouble?" - j2 b: D/ @0 B+ A
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您有什麼問題呢 ?
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8 n- U3 d4 B% L"Well, I was just typing along, and all of a sudden the words wentaway."
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) q, g5 J# N9 ~1 _+ d5 g我剛剛自已在打字的時候，突然間所有的字都不見了。 : ?& T: H2 M3 ? m0 Y
) q$ `' e% L0 n' W2 o4 U0 |"Went away?"都不見了。
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"They disappeared."
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; P$ p9 ~! k" U2 J* W1 b4 h# s它們都不見了。 5 M) H: D" f. t
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"Hmm. So what does your screen look like now?"
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+ y g4 [8 z! m嗯，現在你的螢幕看到什麼東西？ + @) ?2 s5 Y/ d2 ^' t7 A. f4 K& M
1 p, U3 Y7 X& S6 Y. J2 r* o. }9 w& P"Nothing." % r/ d% \' M( Z+ _7 E* X \, _
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沒有任何東西。
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l; x7 G% k9 \( Z: U% t4 o"Nothing?"
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沒有任何東西？ o+ Y7 |. ~: A3 A1 N# s
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"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。 - t) a% T. X" c- O j
5 ]' N' ~, t. v- v6 p& i"Are you still in WordPerfect, or did you get out?"
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; e1 K! b1 P4 W# E2 r您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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我要怎麼說明呢？ ' ?% C' C8 r# Q. w* l
: A; `/ |) }3 j; ^0 o- B" s"Can you see the C: prompt on the screen?"
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; ~; m. P& ~- H; i! `你可以在螢幕上看到 C: 的提示符號嗎？ " u! n" M& x8 k( a
, Q$ q% F7 V- J/ y) d"What's a sea-prompt?"
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: p9 b4 n) U: T" y" h% u! a什麼是 "海的提示符號" ("sea"=海，和 "C"同音) # C2 j. `' `2 H& n& V# Y
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ {3 \% D% _% X/ L: a* t) v
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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) Z! f3 |1 |$ x7 x0 B! c"Does your monitor have a power indicator?" 7 O% U+ ~& l( t! G3 [% V5 \3 V3 z! _
( i! |- ~, G7 u! c; x F顯示器上的電源指示燈有沒有亮？
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"What's a monitor?"
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! m; c, s5 T; Y9 h% _$ ~什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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7 q, p8 z( i6 ^' P1 c+ D! JDoes ithave a little light that tells you when it's on?" " D3 _1 E. i. I4 z& R0 y/ `
" i' v6 D+ t* w: o% j就是那個看起像電視的螢幕， ! ?3 a, v1 e" O5 F$ V
+ l5 T! |# o4 h: [+ t. L k5 b有沒有一個小光點告訴你它是開著的？
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1 s% N( M9 y8 b' b, uI don't know."
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* O0 j- p' A8 ^+ e9 ^我不懂耶。 % o, A$ q; _$ F$ d
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"Well, then look on the back of the monitor and find where 8 y# q, V: E$ a, I# v
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the powercord goes into it. Can you see that?"
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0 [6 C' A( Y3 ?# e) T那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 8 q9 O! y* O$ t r
, ?, q6 W7 O( x8 ]7 f4 d9 X6 \"....Yes, I think so."
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) b: G( A& e8 y; M; v3 r# y W4 s是，我想我看到了。
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@3 q+ a2 e" x8 u8 k* J: I"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ & |7 x# m" M+ A1 | |% X8 x
4 |2 e# c' f2 p( n+ a: R8 k"....Yes, it is." ; T6 n7 C+ m1 q, Z
* K) c8 d$ {' X0 z4 } g8 C! E. B有啊!
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?" ; v- l5 W: f' j& ?6 N
# H2 I& n1 {: @, J! J+ x你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 3 B |% x- E- {/ A
$ y. I$ h1 D. w. e; O) H* @" S"No."
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+ A8 l! T5 Q9 t+ [沒有。 # S/ o' V8 Z" G/ x
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"Well, there are. I need you to look back there again and find 8 g# f" H! a9 Y& C; ~6 K
3 N! C1 Y" c1 vtheother cable." / x a9 V# K, |9 W
' D7 W$ N z. O, F就是了，我要你再到顯示器後面去找另一條電線。 7 B* c3 w( W6 `; O" C: V: E
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"....Okay, here it is."
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OK，找到了。 3 ?+ b9 a+ E, c: @
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"Follow it for me, and tell me if it's plugged securely into & [% R+ g* ?' A3 g: D& `: ]* J+ a' a
+ I7 m- { |8 g: Q+ Stheback of your computer." $ z1 r W8 F6 R9 n
; h$ ~# F- e' h4 ~再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." ; |( Z# t) m* \- S ^# T
+ E7 b, u4 i& M; Z! U我搆不到。 " f+ w9 a' W4 \
& v0 v' u. H% Z" p+ s"Uh huh. Well, can you see if it is?" % ~ _. N6 |5 a
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嗯，那麼，你看得到嗎？
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) K# P- Z) |3 ]( x! z"No."
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看不到。 ) Z5 ]$ f3 G. b6 ^7 U
1 n2 \! a) K/ ["Even if you maybe put your knee on something and lean way over?"
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6 y4 N! a3 k6 K! F s5 s那麼拿個東西墊高，爬過去看一下？
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q# O/ g) ~1 |( A- d2 [- O"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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"Dark?" ; T5 [# s# J5 ?% Q5 W% i# {9 y/ s
; U: E5 j& i4 p& X6 i太暗？
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"Yes - the office light is off, and the only light I have is
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6 W+ s! d/ `" Lcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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6 S4 x/ T8 B) B, \那麼把辨公室的電燈都打開啊。 " V: i0 ]- D" \3 l$ {
6 g) O' L5 b4 J( ?: X4 N, g: t"I can't."
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8 M' r2 n8 \( k; O沒辦法。 ; [! a* J5 B' S
. j, H0 A" t- Z4 V T' F"No? Why not?"
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; Z4 j( ^, c. K$ Z2 V1 Q0 o+ Q7 p沒辨法？為什麼？ $ E* {, [7 s8 h6 V
$ l4 P% `+ }. C1 v7 R, q5 b"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. 8 q ^9 K$ l4 x/ F. X% ]) C
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Do you still have the boxes and manuals and packing stuff
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- T' g6 Y5 l. d. X" c9 Syourcomputer came in?"
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7 c5 H, d) [1 ^/ M: O( m% l停...停電？&#@!(& ，喔!OK，現在開始打包，
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N; }0 g- x" P; J電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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& z& v+ K! h4 `. |"Well, yes, I keep them in the closet." 8 |4 x5 j% X8 H2 I, t7 r
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嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." 3 L; V# M; Z7 h& c
! [1 F' @3 S, s; j很好!去把它們拿出來，然後把電腦搬下來包裝好， % q' M9 W2 C" b- a
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 * p* M2 U0 L. r( i7 K5 o
. h# A) s& ]& ~0 g; G% r7 J% s"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ * j' ^: Q9 E( K+ C- t: H
* d4 @7 J; J5 e$ C/ b4 l"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 0 O3 x2 x# z" a) o# i
4 N) E! A: a( a"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 6 D r1 o% s* {
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"Tell them you're too stupid to own a computer." U5 {4 n# `( q4 s, r- i5 L: U
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
