Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
" {- I8 X3 [7 ~+ E5 U
# \0 C* p$ o" v' P# ^( g3 O"Ridge Hall computer assistant; may I help you?" - v+ ~, s4 B; X3 G
P# g8 G4 A6 V: r4 e4 S
Ridge Hall 電腦公司你好!我可以為您服務嗎? 8 d( S- i, ]: R: u, g
7 i d0 Q& L9 j% T$ r"Yes, well, I'm having trouble with WordPerfect."
; d% m% _+ a3 w
( i0 l9 \) z( {9 K* E1 @是的，我有WordPerfect的問題。 ! e, K3 X5 ?/ z! @7 V1 K! q$ S
" n& ^2 J2 t2 x! U"What sort of trouble?" # V; x5 R- p+ U5 k+ C
: u. E6 _* `3 B1 }5 \$ F9 k3 i
您有什麼問題呢 ?
& K. }, B2 _2 T1 C* m' h/ k. D8 x% ?9 a
"Well, I was just typing along, and all of a sudden the words wentaway." 4 M, `% y% X/ L
h2 s9 ]* ^9 T8 |; u9 y我剛剛自已在打字的時候，突然間所有的字都不見了。 4 J0 _$ f2 z8 c/ K0 V
5 ?1 u) W0 F S/ U4 j/ J8 P/ e4 E: m6 d
"Went away?"都不見了。 ' @- z. t j: S9 A+ [" W4 N
0 h$ w3 U7 \5 ~"They disappeared."
: }8 ]% M1 _, y3 `6 I6 W3 F0 m D2 B. z% E& F! _
它們都不見了。 9 _1 f9 d( o8 S0 e2 s! K2 [( L
; s. b5 c$ ~$ \
"Hmm. So what does your screen look like now?"
. v& K i! C( z' ~3 Z( Q" J& O' m7 E2 p. W
嗯，現在你的螢幕看到什麼東西？
0 f" {& N/ d3 {! K. e( h2 X
- F+ \& X2 A: ~. I5 g& E"Nothing." " t( f$ [1 Q/ _% S
( m- K7 k: C! t! W沒有任何東西。
( E- x& W% V, f5 i& H& _/ |! W8 j) y2 @9 J6 a
"Nothing?"
- W. K6 m" r, K) m3 g- N7 [" m* Q' j7 u' S1 C
沒有任何東西？
4 u, W2 X5 x% ]3 P
$ I& X: g/ U: o; f- N& o: f u ~, u, n"It's blank; it won't accept anything when I type." ' n( ~1 ?- X, w+ d w, {4 n: w, [
! J8 M1 o1 Y: d H# V4 Y% ]螢幕是全黑的，我打的字它都沒反應。 % R% A( I% n! C I$ t
) U5 b, Z* F0 E" P* h3 U2 ["Are you still in WordPerfect, or did you get out?"
1 N$ z: ^6 Z; f- `9 z
4 a G) ]2 x% l L您是否還在操作WordPerfect，還是以經離開了。
& A1 V* d+ Y! U: D/ }$ o* s7 R+ t& |# @
"How do I tell?" 4 J& R6 i# w P, F; x+ e
/ ?5 L% ~ O' x: p我要怎麼說明呢？ : g+ w3 j6 H7 X* w) d; _4 a
% A9 m) n- n0 l8 j"Can you see the C: prompt on the screen?" & ^" Z" G2 H9 i; ?3 s1 L0 M
* c; S6 B8 Q. \- |( w7 F" S+ G+ q你可以在螢幕上看到 C: 的提示符號嗎？ 9 i$ X& F1 D S! K
; k- e2 c0 I. X- B6 i' z"What's a sea-prompt?"
4 [3 k5 q4 ` Y C/ r# j4 ^) v- b% T
什麼是 "海的提示符號" ("sea"=海，和 "C"同音) % W1 ^! `5 `' B6 N% q: U; |
0 |& Y1 G' \, `; w. M6 \"Never mind. Can you move the cursor around on the screen?" ( f* ]) V0 I: l9 {
% M; O& E1 [6 k m不管它了，你可以看到游標在螢幕上嗎？
+ I& k9 ]# w2 Z7 C: @2 w( l2 t, b7 V7 B. O% C4 R7 |
"There isn't any cursor; I told you, it won't accept anything Itype." * y$ Y' \$ S! v8 O) i
* |- p3 t* l0 x T
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
. M9 j! f& [! {4 ^; U( a$ \& [8 o) ~: I6 x# T; @! T+ `" t! F: y& y6 d
"Does your monitor have a power indicator?" 0 G0 z7 q( s) R8 d
, @, H o1 s) O' T: G2 x' E8 ^顯示器上的電源指示燈有沒有亮？
4 m" Z2 v. T5 q4 U$ {; q. Z: P% E+ \! z" e, @! [, }
"What's a monitor?"
4 j. g9 _+ Q: V& a
~- v" t3 q' `& W什麼是顯示器？ 7 T2 T( I6 t6 s
0 L7 j( s: p- E; d4 ] C& O( i"It's the thing with the screen on it that looks like a TV.
6 `6 L! k( s+ P+ u
, s% s. [* s" T9 O8 ~Does ithave a little light that tells you when it's on?"
$ P9 i* S, }9 [# V& M. E) w/ L/ O% J* ~6 ` P& Y
就是那個看起像電視的螢幕，
5 C' r* u( j& Q- e1 Y4 |- W, d
+ Y9 K$ D0 ~ r8 m) {. i9 c% k. X有沒有一個小光點告訴你它是開著的？
1 ^8 G. A( p& Y$ j8 m7 D3 H. M* Y' o& s/ h; ?9 g/ D$ \
I don't know." ; H: T, |7 t! \; T8 X1 f
( L H' `4 V3 Z
我不懂耶。 3 T) V' s5 C# @6 C
# ]2 o3 ?" ?6 u+ l+ N8 e' H; ^"Well, then look on the back of the monitor and find where
# U% ]* ~& H/ ^. P7 Y" z4 e' x$ Z; q9 p2 ]/ |2 P) m! C H! t( N* E# o
the powercord goes into it. Can you see that?" ; u' T$ |; n$ y5 F. Z- M
6 V9 x7 y/ M* {& l8 P7 S那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 9 C4 [! s# E" I/ U& E$ m( G
# S$ r$ W8 P H"....Yes, I think so." - I6 S9 r6 b8 A$ {* j
/ d. w% I* D# ]$ R$ `8 v是，我想我看到了。 o6 Y% d; @ K x9 L& u4 t
* _3 k& A7 Q, Q% H3 N9 E"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
0 q& C& W) r. T4 G& z" O% B/ _7 ^4 z M$ i; J0 M) K% K7 h
太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 8 f) E" I/ j7 |8 Y1 Y
( K' a8 \6 k$ w: E' S
"....Yes, it is."
X6 z+ L f- P. S
3 R8 n) {0 i" d# p) A- K! T有啊! 6 l2 w$ n7 k( ^6 E$ Q3 _- k
{# B/ i( U. V6 }. g0 ~1 i5 ~
"When you were behind the monitor, did you notice that there were
0 | {3 C! I6 r. F, v( k7 R- y0 @, a- r; c% V
two cables plugged into the back of it, not just one?"
8 V+ p$ }7 r8 l Z" d& i2 d0 n* x f) n4 `
你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
3 u' {/ `) t) `3 J# r
8 o) l/ `0 d9 M"No."
- }+ m9 M) L5 A4 {7 p: p3 T+ V9 Y5 s1 V! Z' k9 C2 I. T
沒有。
7 d- C- Y1 F) \; D. B
- G x/ T3 w' T- k- R"Well, there are. I need you to look back there again and find * x+ `% K* P# K6 |, i. X
9 e8 f" s- I4 m- ?+ |theother cable."
& y" d- x# ~( \- B l' `/ t( Z/ ?9 C6 r. R% z- V
就是了，我要你再到顯示器後面去找另一條電線。 9 f/ w( k3 D" t+ D) e1 m
7 @7 t; \. `6 x"....Okay, here it is."
8 |& m! g4 E8 T! F0 C, n" b, H( R' }0 N- J8 Y9 n+ O
OK，找到了。 , \, [1 e* R/ o9 y$ |0 k% J
5 V# ]4 V5 W% \& O% _) D2 i"Follow it for me, and tell me if it's plugged securely into
; G* G% O# @% M' d/ x u5 F. Z3 q
theback of your computer."
/ Y: D; f) |! G# \% k0 G7 B( o# S9 m, N& c' H- H& n& Z/ c- d
再替我找下去，告訴我它有沒有確實插好在電腦後面。 8 w0 i' ~8 p& f. k+ X
( [, x/ R( v7 L/ Z4 B" ~
"I can't reach." 9 h9 g( s1 @3 N! g% V5 ^
4 n( s z- V. f3 N
我搆不到。
, A' Q" d8 s5 J! l6 q! K
/ @6 [- H8 T, d* j) l3 Y, o2 y"Uh huh. Well, can you see if it is?"
2 f7 E+ ]: ]+ F" O2 N. n+ G g) H1 ?" r/ q! N- [
嗯，那麼，你看得到嗎？ + W5 D! ]; U1 G2 `5 g' z$ V
. r" L) x. }4 ]; h6 u; a) K; ~- g
"No."
% s7 ]6 H. O* F# n8 v. }( A0 J( N0 ~" k, G. ~) C
看不到。 " {7 A. E! Q+ o; }. g& L
( }' a! p$ ~$ R# b"Even if you maybe put your knee on something and lean way over?" ( i: t9 W( ~6 y8 j% T0 O
- Q$ u6 R9 m! C: X- T/ `
那麼拿個東西墊高，爬過去看一下？ 2 V- { f4 s q: K
# j) |8 f; K0 n; Z+ ^+ W"Oh, it's not because I don't have the right angle - it's becauseit's dark."
; z n. f3 y1 o+ b' r5 ~8 \; J/ A8 \# }- B
喔，不是角度不好看不到，而是太暗了。 0 R# T7 u3 J7 s; A2 C, D; ]
- }" C p/ v/ g5 W6 O; {
"Dark?"
7 l' l* W c& t0 @
. L& f9 u# P% @1 a) Z太暗？
( \; R1 w4 R$ h, Q
+ U- C& p! b" H5 k"Yes - the office light is off, and the only light I have is : I6 Z4 N, G; e
' h8 M# x: P; ^
comingfrom the window." 5 x D2 N4 f( V, r" f5 n! p
, P; T" w6 U3 q* q是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
% T/ R' r' E& P3 T6 O6 Y
1 u' c& O1 O( D* N/ ^7 \! e s"Well, turn on the office light then." 1 n& M9 Z! C/ W4 [- ]
0 |" C$ v. A; G! u, @那麼把辨公室的電燈都打開啊。 7 S! V: q* N- e
% l2 {3 `/ q( P! _# \/ g! \; Q"I can't." ( h& ?( Y. d' M; Z, t0 f1 r
2 a* B& h+ \5 Q沒辦法。
% C5 l- M+ U4 s- T' y: v+ R) w1 b' T) K3 P
"No? Why not?" + t) h6 G/ t6 l: F: `9 W5 k
7 x5 e4 J1 G, S沒辨法？為什麼？
: K& O: o9 ~. T' j% Q6 u, i
0 n" f9 X& b% [. S! u"Because there's a power outage." & t$ [( N% P0 r! G0 C1 ~: M( K
H' B% o5 X3 t }- {+ {" d因為停電啊! F( u/ Q5 @9 S" D. \) n
+ L" J1 O: ?% x. d) D+ b5 ~ ^"A power...... A power outage? Aha! Okay, we've got it licked now.
0 K# J: s1 l" @; A# G8 \$ N( n* u. Z
Do you still have the boxes and manuals and packing stuff
% H% [$ p$ u, [
# h ~6 t8 }, V- u! W G7 Iyourcomputer came in?"
2 [8 x8 K: g9 X7 B. A
8 C+ e5 n7 L0 @ }1 w, v停...停電？&#@!(& ，喔!OK，現在開始打包， " @9 I; H2 Z0 i) \- q
7 D3 H9 w3 T3 T+ X0 c0 `電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
( x* |" o* n/ N: c5 R8 L* d- A7 [. e+ i' V9 q
"Well, yes, I keep them in the closet." " a: A) Z+ u4 V6 A: w" n% H" }* C
6 f4 }2 o& K" P* c
嗯，是的，我已把它們收在櫃子裏。 ; `( W& l7 l8 R6 H3 r+ ?! n2 S
! X4 p/ V. j7 X# }+ O/ ?
"Good! Go get them, and unplug your system and pack it up justlike
& U) J3 T, f+ E5 H @; b2 m: }. R3 s
it was when you got it. Then take it back to the store youbought it from."
6 x: B" n$ t1 r' m* A8 W& n$ f
+ I- `: P. v5 b" }& n7 M很好!去把它們拿出來，然後把電腦搬下來包裝好， . q2 j# b, H& I+ K+ X
+ s8 }) r6 @$ P/ S
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
9 q8 ?) D0 l4 s- F. P
. U& b; I( y5 _" P( x1 d9 T"Really? Is it that bad?"
. j5 ?* a3 R; `' G5 \0 A
\* k9 P# `4 Y0 P, T真的嗎？是它壞掉了嗎？ % s' U+ {3 R F( M/ ^
. \- M; N( G$ d# C: C$ `4 P
"Yes, I'm afraid it is."
6 I/ Y X# w$ ^- s
4 {* n% ^" M( ?7 w% L是的，恐怕是這樣了的。 # F+ i$ { S9 K$ n/ V. H# g
5 p) O( [. l* [+ n( n
"Well, all right then, I suppose. What do I tell them?"
$ I& H; p; K* @+ G" O% c9 R0 ~
喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 3 Q% ]& o2 |* h0 K; a
& s1 j5 i) _/ U' H( M" y
"Tell them you're too stupid to own a computer."
$ S, c! p Y i. F4 Q. V3 K$ V5 r* S, x* E$ G1 q I
就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
