Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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% y c5 Y4 `- X* Q X7 o" `"Ridge Hall computer assistant; may I help you?" _2 o5 Q1 i# p# e! [* h! G! h0 ^
: E0 l% o# v, E) a1 P7 H" SRidge Hall 電腦公司你好!我可以為您服務嗎? , L, b' _1 t7 L; j
% Q0 J& G6 P8 u: E"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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" i, J: I- s! [ K( I"What sort of trouble?" - T* ^' h. D: l; `! T$ E: W
$ A$ l3 u A3 P9 C' w' C您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway."
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% \4 g& p+ j: @" V我剛剛自已在打字的時候，突然間所有的字都不見了。
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, T9 E1 h9 ?* `2 Q4 k5 Z0 g S"Went away?"都不見了。 $ d7 _# y1 i5 d. o
* b' r1 S4 V) `# y0 S2 w# s"They disappeared."
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* X" y, L% d G它們都不見了。 + m; E$ [+ T H5 ~/ E6 _6 W" ~
" c9 V0 A# L5 g1 R$ _3 J" ["Hmm. So what does your screen look like now?" % t0 k1 ]. a) n" G/ T0 ~
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嗯，現在你的螢幕看到什麼東西？ 4 w# E$ Q8 \6 V/ C! y) z1 d
3 ? T6 s$ B( B) e* }* S4 }" q"Nothing."
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r) {. I% m' } I沒有任何東西。 , a; E- f8 X5 T; z _
- z, h; W+ L. W1 v# ~* n5 I8 P9 z"Nothing?" ( t& N x) w7 D" j8 h8 X
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沒有任何東西？ , W# [3 ?. E2 S# R3 g5 e- c6 e
# [& w% o0 h) ]& |" i+ T! Q"It's blank; it won't accept anything when I type."
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; B8 c0 w) J, p) F- }6 }螢幕是全黑的，我打的字它都沒反應。 / P# d! K1 y9 q4 x4 K+ l* ]
. `4 S* j' F5 X' J3 I# P V- ]* l"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 + b5 O3 j1 ], g) F- D$ v
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"How do I tell?" / O8 _' C: @* A
: C* [ o8 ]1 K7 I3 c- O$ Z3 Y我要怎麼說明呢？
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"Can you see the C: prompt on the screen?"
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: r4 `# T& H- J8 u" a; `你可以在螢幕上看到 C: 的提示符號嗎？ - J, G; P! V$ L
8 n$ z' r! Q$ J6 `4 y& h"What's a sea-prompt?"
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7 `/ Q: t+ k5 h# ^0 G" |0 Q什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 3 M) R v) u8 c8 Y4 ]
! J5 x6 D! O+ A2 N"Never mind. Can you move the cursor around on the screen?" 7 V% c+ k2 r% i! ]0 A" R3 w
! K+ |4 i# |- P8 [8 J+ o# |不管它了，你可以看到游標在螢幕上嗎？ ' O4 Y& z G: c+ o) n# f
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"There isn't any cursor; I told you, it won't accept anything Itype." 3 m8 |1 S# V5 i S9 M6 D7 v
1 a2 L: i! b, \, h! d8 d螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 / Z# S- d& o% J2 L
4 H% Z& p4 T. I7 F6 T- Q H"Does your monitor have a power indicator?" $ x8 c. [0 n1 s/ f0 c, D4 X
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" ' m1 r/ q0 g* X; A8 G8 ^
" y( A9 t2 A$ G* @5 K2 U0 ^什麼是顯示器？
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7 N3 ~5 v4 n/ x+ E' Z' ^"It's the thing with the screen on it that looks like a TV. : m* P: j9 H0 J! W; f' J* J3 _
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， 8 M; c* {; Z r+ ^
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有沒有一個小光點告訴你它是開著的？
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; U( n: x/ `# E- \I don't know." & F* L& c* @; w
+ R0 D7 e# c3 K! V! H; X9 F8 u" T我不懂耶。 4 u" @* H+ A( ^& X8 e* O: m
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"Well, then look on the back of the monitor and find where $ S. E/ ~& M" ~- W4 }+ e
0 A1 G' m+ J/ u+ M) {the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ ' k! c" i' r+ z. M9 |7 b
7 m3 X7 _" B; E. {; v3 O- N* w"....Yes, I think so." / H; b$ V3 P- I
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是，我想我看到了。 % c6 m0 F, V- x
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." / s Y6 z0 Y8 o; ]" R9 Y9 ^/ d
1 i7 e* C5 S- ~2 v5 o7 ?5 A太棒了，沿著電線找下去，看它有沒有沒插在牆上？ ' r( c9 [ n- F5 A- s( n
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"....Yes, it is." % l. v3 }) {0 E$ B' H- a
1 \0 `% F7 C* q; C' e有啊! " s I1 s$ w/ m
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"When you were behind the monitor, did you notice that there were h! Z; R! ~. C" _, C6 I1 t9 M
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ - M5 B9 A) r5 A( {$ N
% q# s. Q- |& T7 D"No."
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沒有。 # W; z) Q6 j0 L* V! s: k9 ^
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"Well, there are. I need you to look back there again and find ) F4 e. y/ ] y) A2 y$ B4 D
7 A$ @& q* K7 Y! g! itheother cable."
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4 h& s/ ]* y. e' x% `' Z就是了，我要你再到顯示器後面去找另一條電線。 9 R, M; {* r+ q
3 x7 o1 F, `% G"....Okay, here it is."
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, f) [$ P$ O. Z Q, W2 V0 h/ xOK，找到了。 " e- Y9 r1 G4 M; U
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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% r3 Q3 L( h3 O"I can't reach."
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+ x% i! I6 k* k) Q8 ~+ V我搆不到。
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"Uh huh. Well, can you see if it is?" 3 w) J( x; {7 t# U+ c
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嗯，那麼，你看得到嗎？
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"No."
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" s3 Q7 k# J W( i0 p4 |看不到。 ! C0 h: G; n' ^( T
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"Even if you maybe put your knee on something and lean way over?" 3 z0 A; o/ a X
) B( ~* F5 @" i) z5 O! J- [* K0 d那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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( t% h2 i# u- q3 [1 N4 `3 l喔，不是角度不好看不到，而是太暗了。 ! Z5 G Z' _5 T1 l( B# Q% f
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"Dark?" 9 q4 j% a5 L5 C% ^
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太暗？ ) ]6 \- Y; z" F( I1 ?! F7 K$ [
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"Yes - the office light is off, and the only light I have is % H3 f/ T* Z9 K1 B
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comingfrom the window." ' ^7 J4 n1 D& A
2 ~9 x9 ^# a: w0 j% x% |是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 5 ^* B2 c k! Q! j- P. r1 P
w* Q# J7 }) e# N3 |3 q"Well, turn on the office light then." : Q% t1 G0 H) W. S' S1 B; q7 s
$ G1 \5 ~, [; S- w. r1 q" A1 I那麼把辨公室的電燈都打開啊。 3 B) Z1 o# I+ K8 k
" F6 u/ m$ G, g6 S"I can't." ; U- _. c6 \/ ~' m' I" j
1 z0 v5 a! V0 P7 i. J+ C# U沒辦法。
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"No? Why not?"
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沒辨法？為什麼？
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"Because there's a power outage."
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4 ?/ b8 {4 N2 R. M0 j因為停電啊! " F/ U3 g- M6 R2 V- `3 c! T( U2 Y
& V# ^2 X/ J/ j: u7 O/ ~"A power...... A power outage? Aha! Okay, we've got it licked now. 2 Z( v' z$ w1 p' Z" y
+ Y& q: I* E; _3 ^7 @Do you still have the boxes and manuals and packing stuff . h' B( u$ C V! i% Q6 U/ u2 D
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yourcomputer came in?" ( x7 u: X9 a0 Q5 y0 ?! V2 P% m
( U* H$ X& i+ R6 f+ F停...停電？&#@!(& ，喔!OK，現在開始打包， ! Y+ s1 B# O3 s
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ ' H+ Q" S( l1 u5 O* p( t
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"Well, yes, I keep them in the closet." ; ~ N1 a9 Y" L
Q' B( G2 E! j7 L6 J* }3 E0 J* ~嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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) P0 E' D6 `5 Q9 S& e" ]it was when you got it. Then take it back to the store youbought it from."
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: F; c$ q% U2 k, y4 v( M很好!去把它們拿出來，然後把電腦搬下來包裝好， - P* L2 ^% l9 ^2 {' Q' |; i. s' \
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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0 Y1 q$ k0 \. j* A( a+ {"Really? Is it that bad?"
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$ b' h; v9 l: T' H: K e真的嗎？是它壞掉了嗎？ 5 n& h) \' _8 k2 f# p' s, z
. a! d$ r" s8 H! J2 Z"Yes, I'm afraid it is." C" A. w0 U$ g! v& n: h( @ c) T: h( {
/ z) w/ W; q! p. y! m. G; r- h是的，恐怕是這樣了的。
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; `+ L8 N' \# T0 j. N; \ B0 X"Well, all right then, I suppose. What do I tell them?"
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1 N/ C$ h& m% g喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 3 `4 ^+ M2 I- u
5 r' x6 R, S$ _( C/ F* h"Tell them you're too stupid to own a computer." $ {* ]+ }6 }. A: C9 F
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
