Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 7 \% b/ s) @. E* @9 r" e
: H2 L4 f$ r+ Q- H+ Y9 g: }"Ridge Hall computer assistant; may I help you?"
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6 d2 l# @! b- X8 ERidge Hall 電腦公司你好!我可以為您服務嗎? * X1 ^* h: \& Z! r
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"Yes, well, I'm having trouble with WordPerfect." % C4 b1 s9 T4 t4 a" A; u$ Y
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是的，我有WordPerfect的問題。
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3 A5 e* n/ n% U) Z"What sort of trouble?" 3 r0 d, Q, \. v8 S% w+ t) M. ?
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您有什麼問題呢 ?
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2 D5 p. {6 X1 J8 E0 T# w"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。 & u4 ?$ w% ?2 n2 z( }# }& }- {5 t
7 ]1 o- V' C) ?/ l4 l8 p5 Z" J"Went away?"都不見了。 ; o0 ^0 j- a- y; t7 x9 }5 V; I, l
( l/ G8 O; N8 o) k"They disappeared." & g d8 O- h' d! b) v# x: o4 `* V" ?
" V1 j& L& C4 r它們都不見了。 ; }2 s8 n9 G2 f0 \$ S/ u/ \4 Q
& A6 f3 A( g6 w3 y"Hmm. So what does your screen look like now?"
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r' U/ \" ?4 a y$ A嗯，現在你的螢幕看到什麼東西？ ) X& k/ c! Y$ o P- _5 S) O
- q y0 ?$ S# v$ ]' p/ g4 P"Nothing."
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9 Z/ y! g9 B. n- J( n沒有任何東西。
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"Nothing?" , v- c5 k( b! _1 S
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沒有任何東西？
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& \9 l2 F3 b+ k! k1 n' d"It's blank; it won't accept anything when I type."
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?" $ Z0 a Z ~; I8 V3 y
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您是否還在操作WordPerfect，還是以經離開了。 ( I, D; \9 O5 U7 v }8 f- i) {
s& _' J3 F+ I; q2 J"How do I tell?" " R: J; s5 e1 G9 [8 x& d5 S
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我要怎麼說明呢？
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"Can you see the C: prompt on the screen?"
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- a/ r, e! ?! q: e- e你可以在螢幕上看到 C: 的提示符號嗎？ , E) E' d( h5 P5 E
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"What's a sea-prompt?" : X8 [0 d" k$ t; w4 o, v- X4 T8 u
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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v( F/ k5 Z8 W, ~! ^"Never mind. Can you move the cursor around on the screen?"
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0 R! r" X- k J& c# U- w; C9 l0 b+ l不管它了，你可以看到游標在螢幕上嗎？ 8 T& x: ~: K8 Y" y; Q. L: N
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"There isn't any cursor; I told you, it won't accept anything Itype." 5 a. i T& y) `% y
! C9 Q3 s8 v$ a- ^* C7 n8 ^螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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; ?7 c! }4 D/ q4 a c"Does your monitor have a power indicator?" . D; ]) m7 p9 v; H v
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顯示器上的電源指示燈有沒有亮？ 0 y3 N! c6 i8 b K- F. s
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"What's a monitor?"
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( {! L# s" }8 `3 Y什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. + N I: b- [( M4 g/ P
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Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ n8 u$ [1 o/ t! A' R9 J
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I don't know."
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1 ^$ b) Q4 I& Y; t1 \我不懂耶。
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2 J9 g' {' T& t" U"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 2 z+ a; B0 G* t. n( j! Q
; r/ j0 O# p% E `9 B' O"....Yes, I think so." 3 @* T4 Z6 y; `4 U6 f, _7 ~
# Z4 f. c5 w$ d; w9 X0 i2 v7 `是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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7 v0 g u9 E9 i& k& `太棒了，沿著電線找下去，看它有沒有沒插在牆上？ + C. W: I3 @! e: G- O' |
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"....Yes, it is." , m- c4 L5 f; d P0 b" L0 j
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有啊! 2 z4 v4 R8 v" T3 ^0 y0 H
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"When you were behind the monitor, did you notice that there were # p; y% h: Q7 ]& c1 [5 g D
$ v# V1 O' P/ r- L8 i5 Stwo cables plugged into the back of it, not just one?"
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, G! b; d* m& I: A" |, M你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No." $ ^$ W6 _3 U+ k: ]( ^
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沒有。
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"Well, there are. I need you to look back there again and find
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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5 ~4 P7 J' v9 f3 ]* oOK，找到了。 6 j" Q8 ^% `; K8 s A& b; C
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"Follow it for me, and tell me if it's plugged securely into # R) d \- P: ~% X8 E
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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# B6 @, M" [4 {: @"I can't reach."
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9 ?& a N9 D# D2 Q0 ^0 t我搆不到。
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"Uh huh. Well, can you see if it is?"
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/ t/ \. D1 A% v( f0 F嗯，那麼，你看得到嗎？
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"No."
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看不到。
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3 }4 e# @9 U9 }4 h0 q+ p% F+ e"Even if you maybe put your knee on something and lean way over?"
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9 k/ T% |9 ?2 u那麼拿個東西墊高，爬過去看一下？ * Q7 c/ r5 `, c0 y
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." , b2 r6 A" [4 G) [7 j7 G
8 J' S1 f) S6 v; Z/ L, P喔，不是角度不好看不到，而是太暗了。
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"Dark?" & {( f! q: |$ E- j6 S. B; A. H+ E
5 b! ?" E. x m. ^' O/ C2 t太暗？
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6 u$ S' |3 c4 J) j! u0 E- \2 z"Yes - the office light is off, and the only light I have is ' ^! a; r% e# V
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 2 l8 [8 x2 z% U' O, O6 g
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"Well, turn on the office light then."
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5 R4 D6 K% o' Q6 v$ _3 d那麼把辨公室的電燈都打開啊。 $ G }$ t1 t Y9 G. U% y5 D. I
" o y5 |: H# C6 G5 \& h"I can't." , V% p$ P) \# a
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沒辦法。
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"No? Why not?" & Q( k+ b N1 P, Q1 e
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沒辨法？為什麼？
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9 _, A1 i \+ Z# ~; p"Because there's a power outage." ( D4 L6 Q$ ?8 L2 S9 \' @$ e* S
+ `& _( ]- a: K9 A. h( o j因為停電啊! ! o; s- c- q1 n- P
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"A power...... A power outage? Aha! Okay, we've got it licked now. 7 G" D0 V: P% E5 p6 K* E
* r$ X3 N, k9 ^Do you still have the boxes and manuals and packing stuff / k) o0 Y, }# K0 A4 i3 n3 _' e
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yourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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4 [1 V8 [& X3 J2 [6 r" |"Well, yes, I keep them in the closet."
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. G! K! n1 m5 W0 w嗯，是的，我已把它們收在櫃子裏。
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* w1 t J% b& v6 W' V"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." 3 G* n! I& S9 A
' P$ S' [- A% i9 h9 ~7 D很好!去把它們拿出來，然後把電腦搬下來包裝好，
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4 p8 a5 f- _- u0 j+ ]就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ! _( m0 x7 I& h' [
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"Really? Is it that bad?" Q M8 a. Z7 K" h/ O
) F: Z* R9 S0 A5 e真的嗎？是它壞掉了嗎？ 6 ^. _: m; G) t, O/ h P* K% M& g
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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6 l8 ?' \ C* Q+ p2 l4 U"Tell them you're too stupid to own a computer."
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
