Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 $ F9 B3 O0 r) x5 }( T, ?* V2 y
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"Ridge Hall computer assistant; may I help you?" ) B3 S# o y+ B3 U& [4 v) E
% ?! ?1 x) m1 C; |, Q0 R' lRidge Hall 電腦公司你好!我可以為您服務嗎? ( _7 w' D6 E5 U- I |
9 q& u( o7 n; p' ^8 X"Yes, well, I'm having trouble with WordPerfect." 5 s! P/ @4 R+ s& w# N7 M
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是的，我有WordPerfect的問題。 2 W" |9 L+ ]5 S5 K: }
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"What sort of trouble?"
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway." 1 ]$ ]; Z5 D/ m5 d* r% I* s( e
4 G* P5 h9 e( b* u我剛剛自已在打字的時候，突然間所有的字都不見了。 n7 y+ h9 V: v5 }
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"Went away?"都不見了。 {2 ~( I( S. H: G: j
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"They disappeared."
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它們都不見了。 ) r5 ~3 R. M1 Z4 h5 o2 o6 N. v
0 Y3 ?$ t* u9 ]# x; {"Hmm. So what does your screen look like now?"
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+ N6 o& w' f' A! t% \嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。 8 o6 q; Z% r2 k7 \
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"Nothing?"
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沒有任何東西？
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"It's blank; it won't accept anything when I type." + h9 e( @( j% A, }+ v) p+ D
7 w7 @* L+ i! H* V6 X* Y螢幕是全黑的，我打的字它都沒反應。 8 A- e& B% |5 _8 [; L2 _
. ~) O [% X$ |+ l8 Y0 x( W"Are you still in WordPerfect, or did you get out?" 5 X6 S! Z6 I* ^; n, O, {. T
1 @% S; b0 u, y2 y您是否還在操作WordPerfect，還是以經離開了。 ; ^, F4 Y0 ^7 {. p
9 O5 _% R6 _( {7 G. U"How do I tell?"
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我要怎麼說明呢？
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7 F: p3 ^) g, S$ u, N8 h( s3 Q' L"Can you see the C: prompt on the screen?" + m% [, t+ G; b/ R! _
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你可以在螢幕上看到 C: 的提示符號嗎？
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7 D$ [. ~4 I% ~# l"What's a sea-prompt?"
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% x9 H& k9 f& U6 i1 S7 o什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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% b6 W! @' J& G/ ?; b! z不管它了，你可以看到游標在螢幕上嗎？ " D& ], n4 D M
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"There isn't any cursor; I told you, it won't accept anything Itype."
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/ H" H. R" J7 T; }9 H3 j B螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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0 x2 E7 P" m: y: c# Z% b3 T"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" * n0 a" B2 I0 X2 G6 {
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什麼是顯示器？ + W: w# W) l! s& k$ _+ c$ _
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"It's the thing with the screen on it that looks like a TV. ( b2 W" z% U0 G- k: t/ i$ ?
' V+ ] C7 N" ~Does ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕，
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- M6 W) K! P/ X& L- z/ d* ^有沒有一個小光點告訴你它是開著的？ , a5 U* b! M1 W9 S. x6 W# l
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I don't know."
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我不懂耶。
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. Z* |, `; Z( F& a9 G"Well, then look on the back of the monitor and find where
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! B# g) r: j( p e3 Nthe powercord goes into it. Can you see that?" 8 {) A" S9 H* @2 P$ p' w
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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4 O Y4 U% h+ U0 X+ {"....Yes, I think so." 4 D$ H# g8 c5 K' @5 @- Y
8 l3 e5 N" t& i0 n是，我想我看到了。 ; C% b9 {2 g% g0 o& M0 r) M
) K8 c ^' n- O, M4 H8 N8 U"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 8 T$ F& V6 X$ m8 L& O8 I
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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) P& I5 X2 l) _"....Yes, it is."
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/ E$ o( K) z* |3 v0 n有啊!
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"When you were behind the monitor, did you notice that there were + y& k7 }: e [" j u
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two cables plugged into the back of it, not just one?"
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/ u6 m9 k6 \# c: J" v: S你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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% V7 a7 p, f. M+ @7 ^/ @0 ]沒有。
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. W& h, }- P3 n3 _/ ^" L7 \4 u/ P"Well, there are. I need you to look back there again and find
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。
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"....Okay, here it is."
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OK，找到了。
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9 C9 N8 f+ {& ~+ X, l"Follow it for me, and tell me if it's plugged securely into ; E' x9 d# a$ D7 j/ K" P
+ }3 r+ |" U3 t$ ]; f. Ftheback of your computer." ) b) Q, V$ h5 z8 Z- B& |7 |+ c
9 R1 C5 i: E# ~+ [" W1 k再替我找下去，告訴我它有沒有確實插好在電腦後面。
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, c" u4 ~* D0 d$ O6 ^"I can't reach." - [9 Y4 K p% u2 K+ T- l. Z& w
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我搆不到。
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"Uh huh. Well, can you see if it is?" ' V9 N6 b, r4 t3 H
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嗯，那麼，你看得到嗎？
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0 r. d C1 P' v! [; C"No."
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- O, i, R2 M, T# n7 ^7 l7 p看不到。 4 K; q% N: b" T* Y
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ % ]# A, {4 h. N9 P
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." 6 z1 P: \* v! w* I/ k( c
. [! @9 }( o1 Y& @6 X1 e6 [喔，不是角度不好看不到，而是太暗了。 b9 ?: l, d3 M, ]) f
) w$ j. M s) P) Y"Dark?"
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4 @# I+ _" R w F! K- m& e& x太暗？ % y i! Z" ]" l8 b* N4 J
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"Yes - the office light is off, and the only light I have is
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comingfrom the window." # G3 x0 L, d2 r; O- @8 Z3 E
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 ; o/ P) K( p* s: ~! c
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"I can't." , U6 d2 N1 z/ O- `: A8 S
2 [# Y' `. |, Q. w% J; n沒辦法。 _7 D% w$ `2 A0 l1 n7 j) |" \) T
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"No? Why not?"
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5 a4 P/ `$ I4 {' M7 D8 F' F沒辨法？為什麼？
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"Because there's a power outage."
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4 Z& J: D$ O/ z' K6 l1 C( N因為停電啊! ) T% Y8 t- j2 |- G$ b. E
" ?5 p" g( N$ J6 t1 W"A power...... A power outage? Aha! Okay, we've got it licked now. 0 x% q2 b' l3 j0 C) j6 o O
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Do you still have the boxes and manuals and packing stuff / h1 B! _, O3 `+ ~ P" R$ L
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yourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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1 G0 c- T& U# d9 |"Well, yes, I keep them in the closet." + u) N- ^. b# {; a, @
3 g7 I$ c: ]% N7 a) N7 s嗯，是的，我已把它們收在櫃子裏。
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. L" J1 D. O& D( ]8 P"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." . n; N* F E4 M" d* @- I
4 V2 ]8 s& B' y& a1 `很好!去把它們拿出來，然後把電腦搬下來包裝好， - |# e9 r: f; d _) a$ R
8 p: Z# l0 G0 B就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 + f8 s- P0 b+ v. Y8 h
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"Really? Is it that bad?"
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2 s. S5 R. B' t$ C+ A% a真的嗎？是它壞掉了嗎？
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"Yes, I'm afraid it is."
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2 j, C7 ], S( Q* P7 c' W2 w8 C0 H是的，恐怕是這樣了的。 6 C$ |# Z$ [( ^$ G! @+ X# V
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"Well, all right then, I suppose. What do I tell them?" : d1 h" y l6 P$ [# C+ q" _7 Y
8 }6 Z) F' w; o7 L* Q' |0 }喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ ) B" K& ^" ^/ L8 V, ]7 j) `
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"Tell them you're too stupid to own a computer." & u/ O0 c: Q: J; `+ B- S
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
