Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 3 F h' c$ o1 q
; y5 N7 K8 w) e" i/ J
"Ridge Hall computer assistant; may I help you?" 3 ?9 }; N; P' Q2 r- E
% ~( Z6 q# G( S; c/ }; q2 V" SRidge Hall 電腦公司你好!我可以為您服務嗎? 4 f2 j, s6 E: |: I
5 L4 Y: @2 V" r"Yes, well, I'm having trouble with WordPerfect."
V4 j" \4 u0 I3 d
0 P* I. g0 O6 H7 I$ U是的，我有WordPerfect的問題。
5 l2 A' ]' f+ _* L/ ]% _! L' B6 H6 F5 }: C& k( F5 r: O
"What sort of trouble?" ) L. y1 X# y3 j
- Z( x1 N& p. x" n6 s; w& b' g a5 \
您有什麼問題呢 ?
1 o- F8 H' s2 m: H# v0 w' M6 c, H3 ]8 V8 Q
"Well, I was just typing along, and all of a sudden the words wentaway."
; r c% Q% G! H6 a' L; H* x4 _. }# Q0 T* q$ ~( I
我剛剛自已在打字的時候，突然間所有的字都不見了。 6 `) C1 B! T* V* ]; S- {) j3 k5 d
1 ~. ]* p7 K, x"Went away?"都不見了。
8 _+ Z# n# G. L7 G: {' Y' r: c( P8 P I
"They disappeared." , }; s0 _2 z, O1 K
) L$ v* V6 N, S
它們都不見了。
7 G+ i/ b. k; G; H7 d3 y
# J! ^& E% L7 T5 e% Q" j"Hmm. So what does your screen look like now?" ' C/ f( E8 \5 Z- s. A
& k/ A/ l3 d5 E! j& e嗯，現在你的螢幕看到什麼東西？
0 }7 r5 D; q; ~1 U, q2 I
: E# ~, h, @9 Z- s6 S8 Y"Nothing." 5 j% ]' D8 {: `& N6 e, H- I
, a' k D" e' c# `. k! z
沒有任何東西。
& p' q+ |# I9 f: j( [
/ X; N0 `6 I) r0 p: d3 z* e9 ^"Nothing?" u5 ^! c3 P; _- X4 }7 ~
( |8 Q! d8 l5 \1 A" ~/ m沒有任何東西？
" t. n q4 ^& h) t. Q7 o
& {' e. \7 S }( E$ x"It's blank; it won't accept anything when I type." 3 }0 @, a( l8 C; M9 c
$ A9 S: j! v; E- k6 Y4 b" @5 c2 Q螢幕是全黑的，我打的字它都沒反應。 / I# U$ P" G6 ~& u% a) k
7 L2 r4 A3 `2 n+ q# e7 a- D: g"Are you still in WordPerfect, or did you get out?"
# k. p0 X+ i! ]) O, \! d9 {6 l# f6 m2 N( L7 V$ b
您是否還在操作WordPerfect，還是以經離開了。 1 f3 |2 R! O, c- k' R. J. |4 A) b! m
% |. G# \3 l1 p
"How do I tell?" * m7 k' O+ [' k3 J+ o8 l# j
: U0 K7 @' ]5 K! o7 n7 t+ C
我要怎麼說明呢？
4 ]9 c: G4 ~8 l! D* W% z: ?& n, \/ l8 b. T
"Can you see the C: prompt on the screen?"
. A& e$ j [2 E5 g7 d
+ z' I% U+ N. t你可以在螢幕上看到 C: 的提示符號嗎？
9 l, ~! m9 u7 x7 ?5 U3 a
( v3 q% s, y, t0 `"What's a sea-prompt?" % l4 F9 a) I$ z/ N4 I
3 o, N1 f2 A4 x: P
什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
# ~& t- m" [: B# Q' u* q! { P7 h; o d/ z+ i* n
"Never mind. Can you move the cursor around on the screen?" ) e! I4 Y, l$ h' P+ K
7 ^5 g2 W- A( n0 s5 ?* Q不管它了，你可以看到游標在螢幕上嗎？ 1 u' ]0 l" ~0 \# {5 z( D" a+ j- c7 _) K
; k% R9 @, L! W0 Q ["There isn't any cursor; I told you, it won't accept anything Itype." 8 E) m5 [& v6 Q
* m1 b' b5 T* F
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 # K: A+ k5 R3 x1 o: r: s2 u! e5 D% G6 x) U
5 F' |' |: e2 B. \4 S"Does your monitor have a power indicator?"
# g. |# W. f" F" b) k2 J/ j0 G" q" X2 q+ M' F) U% B
顯示器上的電源指示燈有沒有亮？ $ ]) F, e) P/ g0 w, J# r% B6 M
2 P& } W' X; `- k$ {7 o5 A
"What's a monitor?"
# l4 J% d# B* c* {) z3 \6 Z7 L. h+ {. |7 w5 O# V5 m
什麼是顯示器？ ! x) f; L- @* p
! b( y: j2 g8 a! t/ o
"It's the thing with the screen on it that looks like a TV. - w o& A& r ?- Z$ [
+ s; A: d& g0 FDoes ithave a little light that tells you when it's on?"
* }! P$ y% N6 w# ~0 e" \6 a l, ^1 D# C' ?% p+ y* ^
就是那個看起像電視的螢幕， ) h9 t. q5 J, c; T, H
% ]/ |3 z# p- E' @
有沒有一個小光點告訴你它是開著的？
4 N: h, p0 {" }% \9 ^2 e# W" d' L$ S4 ?- ]6 m4 o9 V
I don't know."
5 V) b; m* O" s- m5 T* h- j8 a( {* i0 @+ y8 D# }% y
我不懂耶。
0 \2 C' @* O, Y5 h3 G& V* M/ O6 E5 n. j$ |
"Well, then look on the back of the monitor and find where
" }" i0 ]4 K8 Q9 E3 S; g" L* T9 P& ?- D9 T
the powercord goes into it. Can you see that?"
o3 @! s. ]& V6 z) y! b; x* T/ s% r7 V
那麼，你能不能看得到顯示器後面有一條電源線接在上面？
! D* m% y& E! f: `2 U5 X# u0 Q7 i( A
"....Yes, I think so." - o& n: x; m. ^# e0 B! H2 x6 ?
1 p+ h5 w K/ F t, J: t9 C
是，我想我看到了。
4 @: v3 f: u1 ?9 p* a8 U: K& l) _0 D2 \( Q8 D+ F/ k1 L" R
"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
* E' s9 }/ ^8 j5 ^, e5 E# s8 H2 t8 N/ b o) l1 u
太棒了，沿著電線找下去，看它有沒有沒插在牆上？
% I" j, Q+ C# D6 D; O/ ^" C+ V
7 }/ K0 N9 O8 {3 d7 }% r"....Yes, it is."
- g0 H) T% A, c1 l
! d! o! j6 s& W# g有啊! & J4 T4 P! E b" I* E7 B, C
4 m) E4 u; F9 B* s"When you were behind the monitor, did you notice that there were u5 _# Q3 a( M8 i9 a
9 d$ n6 \9 V% Xtwo cables plugged into the back of it, not just one?"
4 `$ l9 A& [/ r/ F! k/ V2 w
4 G. A7 R% l9 }& _* `你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 8 B1 U. ^) w! _; q- r5 S
5 B- d3 }+ X; X5 ~+ _6 J"No." . G/ w9 _ q! M M/ J* {
- |: L8 t6 S; n+ k# I! t9 {沒有。
2 V* u: I f! O$ Q
! G7 @# i& X. K"Well, there are. I need you to look back there again and find 5 w) B3 {6 H' l& @. S6 M
4 }2 X2 f. h- m' [! \2 t
theother cable."
$ i( w/ n% D) y* q8 P' a
( _4 B, d7 [' s9 `* {就是了，我要你再到顯示器後面去找另一條電線。
) u- g U, y6 v2 Z2 N) g0 v& q g& x3 o4 Z% {! z0 j/ y, x
"....Okay, here it is." " e. l& v, m4 S% H' y4 E; M4 C- v
! `$ @6 h, n( @+ R8 ?OK，找到了。 5 n) m" j3 w9 g6 |7 W1 A* l: B k$ n2 m
# l' U$ F- r5 Z7 [* t"Follow it for me, and tell me if it's plugged securely into
! H: }5 B" }( ]) S5 T; ^6 [+ ~& h7 a
theback of your computer." 0 y' [0 f G. t+ Y
# n5 F; C1 v+ S3 s再替我找下去，告訴我它有沒有確實插好在電腦後面。
" _7 h& o! G( Z8 q4 x) t: r8 S4 ~7 b# G
6 Q8 _5 v* l3 C" x"I can't reach." + z3 Z- x+ _' h5 m+ o1 T2 w4 W1 b
3 P: O! D% `6 Y# n) R! E- {我搆不到。 ' \: ?2 i5 Y* Y2 {0 R
$ X& w3 K; A) t8 H"Uh huh. Well, can you see if it is?"
- }/ }& v& w; G+ r
; M$ l8 ^4 K5 \) X( E$ |- ]嗯，那麼，你看得到嗎？ & R5 n* b* o& m, a$ T3 a- ~
) p# C( J/ |3 t$ p1 Y+ G7 \"No."
w8 r- Z3 [* K" b$ C4 V4 D9 |6 u1 z, Z/ ]) i9 o6 E3 D
看不到。
- K% Q7 r( W x+ z/ j6 x4 ]2 O
% n3 k6 W- F: P% A' J, Y) h7 g"Even if you maybe put your knee on something and lean way over?" ) S8 { [. w; U
4 y3 w0 l* G' \; D6 t
那麼拿個東西墊高，爬過去看一下？ - D4 w A8 g! f
# c! n1 v5 R M6 h1 f" q4 I% w2 E"Oh, it's not because I don't have the right angle - it's becauseit's dark." 1 Q/ p& l8 @$ Z/ Q9 g7 Q
% o8 b7 T& z6 V) Y4 i
喔，不是角度不好看不到，而是太暗了。
! |7 t& N; w5 b
0 p2 C9 l2 C* A( C( W"Dark?"
7 h1 e# T' a# D/ _, m, y7 g7 U
* p6 f' h- Z' q# W太暗？
0 O% N) d8 J. p' | E+ a; f! l2 w! C1 y z8 ]0 L
"Yes - the office light is off, and the only light I have is
5 e2 F2 o9 e# m, v$ j4 {! [6 T$ w) N) h8 z M
comingfrom the window."
X2 j7 Z9 p; z! n5 f, j6 G8 d$ G( c: O$ [
是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
' t- [+ k5 F4 z; S& K8 p
7 |& Y8 d) n7 `) z7 j"Well, turn on the office light then." * u! h3 Z! w& B9 b
M( y# K. S* V1 G
那麼把辨公室的電燈都打開啊。 9 M1 y% P' p9 w2 \# X6 F
3 R V$ f1 ^! ]- x! C' V"I can't."
# `* H# H. `+ _ l
3 V3 q% {/ \' _* p! U沒辦法。
( r J7 j$ q9 w+ V/ ?% W, |5 {3 c0 }* o6 T! f" F
"No? Why not?" 0 {) r. ?# s* E8 v8 I
& x3 A, G% k/ k0 g$ @7 Y! K沒辨法？為什麼？
! c& F, r& k* Q) Q7 T1 w4 m
; o: w- ]8 x' G"Because there's a power outage."
# m$ ^4 C" O9 E" V
' l! o0 {& `& r4 B因為停電啊!
$ z- l, l* y) ~! }: `# ~8 M- I$ y5 r1 F" }& j. t* I, l# U
"A power...... A power outage? Aha! Okay, we've got it licked now.
2 }/ @6 S; {+ C4 ^6 @" {; L1 w j1 a! F
Do you still have the boxes and manuals and packing stuff : o! Y9 C5 w2 w& }3 s* ^/ Y
, o8 F- }& C) W9 Y- H b
yourcomputer came in?"
+ v# ?: { H# z8 x4 c; q0 H; W1 Q! i- C: y* @ k
停...停電？&#@!(& ，喔!OK，現在開始打包，
8 O- D, D+ Q5 r! x' M: G# h
1 W1 W: t+ n1 j! R; {電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ % @* c0 t; u e2 e0 ?. r
% P/ k" S6 |) ~5 I4 m- C
"Well, yes, I keep them in the closet." 3 c7 @1 }; m1 L4 J# {! v# r4 ^
: u9 f. m7 q1 A# t0 ~
嗯，是的，我已把它們收在櫃子裏。
9 R4 B1 P1 s# @2 d0 v8 T, S
; ?& Y0 c9 q, |/ n"Good! Go get them, and unplug your system and pack it up justlike 3 U% {* w8 f/ u
+ g* e8 |* H- |8 p
it was when you got it. Then take it back to the store youbought it from."
7 ~- L. o- M5 t/ J4 n9 o+ \
1 E. W8 O& M. s; d很好!去把它們拿出來，然後把電腦搬下來包裝好， ' K3 h' G! e& T. U$ i6 X# Z
: x& Z. E3 R1 k1 S3 J# X$ ?
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 ! G" o5 [9 |# a* t3 V$ J
! d! ~& I0 q" a( Q/ L
"Really? Is it that bad?" , R! e# P$ b4 t
) T, Y8 R3 D A, t3 s: k8 \* U1 H真的嗎？是它壞掉了嗎？ 1 ?8 i5 L- y$ i4 `' K2 t: X, s
9 @3 E A6 Y: C! \"Yes, I'm afraid it is."
0 I$ T& W( ~+ `+ h2 q2 y. L& b& ^# v& R$ k; O
是的，恐怕是這樣了的。
7 _+ ^/ t8 A: s% @& p2 o% [+ k
, u( L. ~& e" g* N"Well, all right then, I suppose. What do I tell them?" ; b* \( H0 R! y B: b
- x* a# C- {* n5 ~+ d s/ I9 u; z
喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
0 m* ]( S3 n3 B: _# p, b; J5 _/ k
"Tell them you're too stupid to own a computer."
) S* h' w- G+ m& O: `) u$ y7 ?
就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
