Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 8 Z! \3 n q v r/ i- a+ P- l
M' f1 S5 k; n* f5 ?"Ridge Hall computer assistant; may I help you?" + H8 I3 \1 Y, y' x5 F7 ~
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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$ {: ~; e- a' i"Yes, well, I'm having trouble with WordPerfect." ' g# B) {$ }2 M$ C8 ?
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是的，我有WordPerfect的問題。 5 ~, W# v6 H0 q+ i3 h7 L
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"What sort of trouble?" % @) _2 U3 ^8 m( E( n& f
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您有什麼問題呢 ?
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( {, }: [ z( l2 @ E5 w"Well, I was just typing along, and all of a sudden the words wentaway." : r5 _: G2 s8 Y
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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( |' ]3 ]: M% H& u"Went away?"都不見了。
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# ]: _/ \' H. s- U+ l) q6 d"They disappeared." : ~0 [3 n. y: g7 _' m( u; F! t* F
( k3 T$ _+ p- k! N) \它們都不見了。
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"Hmm. So what does your screen look like now?"
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7 F/ L5 F0 ?: E6 R5 z( i) y嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。 0 g9 W, u2 G+ B3 t) t
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"Nothing?" ! J! x% [. t" c
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沒有任何東西？ ' \/ v5 P0 j& F
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"It's blank; it won't accept anything when I type."
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" a; o+ T2 L/ i$ b5 j) e2 p螢幕是全黑的，我打的字它都沒反應。 1 W9 B p5 X( n
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"Are you still in WordPerfect, or did you get out?" ) E2 e3 I5 `+ I' D3 X6 o
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您是否還在操作WordPerfect，還是以經離開了。 0 M: v/ F/ ^2 o# U0 ~
1 g/ D4 F- r, w& h& ~"How do I tell?" : H! @* {6 T9 ~3 t3 `/ q$ G5 F
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我要怎麼說明呢？ 7 t0 z5 S7 I L' [5 a
8 u1 d: K) A# y A ]4 ^$ h"Can you see the C: prompt on the screen?" 6 G* P7 f* R) D; M3 R: R! O3 X
. z* b4 ]+ Q# C! \* N8 b- L m, h. ]' X你可以在螢幕上看到 C: 的提示符號嗎？
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+ y4 I' Y/ f& d"What's a sea-prompt?" 0 ~" a, V. L) D" y$ T
$ [7 E- F* c' E, X什麼是 "海的提示符號" ("sea"=海，和 "C"同音) % Y* L; I6 s: Z, U2 B Q% e
. e( @4 E0 q* R; z% h$ @"Never mind. Can you move the cursor around on the screen?" . @ G% t4 F: m, p( C. F$ N
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不管它了，你可以看到游標在螢幕上嗎？
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' V2 M: D* S. h# p"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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( U$ P6 Q5 ^# m, H% E' ["Does your monitor have a power indicator?" - w+ C" h8 Z; U
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顯示器上的電源指示燈有沒有亮？ & k9 _% \) z& s* t4 n
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"What's a monitor?"
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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' P. L* I- ]; u+ d( }Does ithave a little light that tells you when it's on?"
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! Z! u) {- z M就是那個看起像電視的螢幕，
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! G$ S9 a6 U8 Z4 t有沒有一個小光點告訴你它是開著的？ % Y& s( I: K7 C/ F
2 L# Y" @* v3 m: m+ S7 SI don't know."
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我不懂耶。 6 V y6 ~# W$ Z0 x4 S% }
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"Well, then look on the back of the monitor and find where 1 {/ K2 e& l+ q, d8 c n% {+ Q
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 2 H7 Y0 r+ X# D
5 j9 T* E$ n7 R; u5 E( _7 m/ F"....Yes, I think so."
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是，我想我看到了。
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% ?: m: u% N9 O9 k$ ^"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 4 v* @/ | M/ W
9 L0 O, F. {4 [" u5 ?"....Yes, it is."
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, B/ P7 h: c) y6 m, {8 U有啊!
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0 o% h- x* U8 Z/ A) h"When you were behind the monitor, did you notice that there were . i6 j% \+ Z2 p; f
$ X8 ~7 [0 x+ X& d- A# b5 u* Y$ ttwo cables plugged into the back of it, not just one?" 4 t/ f( U# F% |) f1 r% [/ q
) } q8 O5 y( e+ _! l! }你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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( M: ~! D2 Q# j沒有。 5 Z' P! D5 `; y# A! x) z% H1 d6 L z
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"Well, there are. I need you to look back there again and find
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theother cable."
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8 L- Q2 M- _+ s8 y就是了，我要你再到顯示器後面去找另一條電線。
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7 T- Q9 D4 r$ K6 ^$ }7 t K2 K( Q; W"....Okay, here it is."
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2 a2 w2 p5 i' V0 ^# d. rOK，找到了。
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"Follow it for me, and tell me if it's plugged securely into # e; q$ P$ o# ^6 d' }
; q. ]! ?# P# n4 b6 vtheback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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, `" B" \) t) v* P"I can't reach."
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我搆不到。 5 X3 U$ @ Z2 T% T$ c- P
! b1 m5 z7 b8 v3 L% f9 ^"Uh huh. Well, can you see if it is?" ( u! j( Q) C3 F( I6 q6 h8 i. J u
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嗯，那麼，你看得到嗎？
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% c+ [2 a$ s: t8 k" z"No."
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看不到。 0 ~" j- E+ x/ o. k
0 u: O3 w/ e# s9 D9 q$ @"Even if you maybe put your knee on something and lean way over?"
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+ Y: s! S+ a; B4 N, k那麼拿個東西墊高，爬過去看一下？
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" d& i. `* ?( `0 X# W8 ~# o"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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3 G, B" [3 w$ D b"Dark?"
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太暗？
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5 F: p# D% @. |( K"Yes - the office light is off, and the only light I have is $ U2 ]: r/ z( s% Z O: X
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comingfrom the window." / r5 ]" u/ X2 t8 M: o) g- e9 B+ P: H
& ?% j/ X9 j# s" m" h; i是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 % E9 @- h, |" E- m
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"Well, turn on the office light then." ) S8 Q3 R" X- y' J6 z' }: G; Q9 k
, V/ F% I3 `' o* `( u" y那麼把辨公室的電燈都打開啊。 2 Q' a$ `$ ?# J& [
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"I can't." 5 {5 z4 W) D& ]7 q& l, z. N' c" z
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沒辦法。
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"No? Why not?"
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: }1 S A. J% h7 V$ `沒辨法？為什麼？
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"Because there's a power outage." 4 ]. t! ?; W( ^; X
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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9 u( A% h; J6 Y# }$ BDo you still have the boxes and manuals and packing stuff 0 T' N. s v+ m+ Z1 x, U
" \& x# I( l; e+ {yourcomputer came in?"
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, `9 T% p9 A& N+ o8 m2 P停...停電？&#@!(& ，喔!OK，現在開始打包， $ k; `9 E% Q, V' T
6 a- d3 F6 C9 K電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 5 h$ Z7 L4 ]; f- o3 M4 l# Q" W4 ?' x
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"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." % ~6 d; O7 N6 G2 K$ {) o, ^# A
+ U4 e- @0 T8 m& d. `& [很好!去把它們拿出來，然後把電腦搬下來包裝好， * h2 w$ {( b; ?, j& J# [" N- F
0 E0 Q' R! @ \& J( a就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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2 I$ r1 h! P; F* B2 n' \8 ]4 h"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？ 7 g# s9 F; d0 S1 ? a7 z2 j
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"Yes, I'm afraid it is." + R6 F, {8 B# |3 R. m5 O. R, d
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是的，恐怕是這樣了的。 3 x2 q. O" R, E O' c8 t3 K
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"Well, all right then, I suppose. What do I tell them?"
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2 T5 j \& ^& G4 a2 q$ e& y" g9 n喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ % }( B* Z( {/ u* C+ n
9 @4 q; z& N; {. y! R"Tell them you're too stupid to own a computer."
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8 I* Q3 f+ t8 ?( o就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
