Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 " J/ j2 A' B* K1 I" g& ]
4 M7 D* y7 X( T4 J M' V. s# U2 j& D"Ridge Hall computer assistant; may I help you?" ; |; `) r& h3 c4 c/ X6 L
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Ridge Hall 電腦公司你好!我可以為您服務嗎? 9 W: p& W9 P4 g# t9 g9 D2 p
) }* Q W( q8 I6 a" \$ R& Y"Yes, well, I'm having trouble with WordPerfect." ) y+ P: L6 \0 W% J' g
0 Y/ }7 E7 B0 ?/ y6 j$ s是的，我有WordPerfect的問題。 4 Q- I4 g) S) f8 e' ]) M) ? u
, n6 D7 b* \- \' f! C; w5 V"What sort of trouble?" Y' v& D F" }; [& \7 k0 G
" x: R" ~* y$ [您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway." H% x+ i3 F) v# C, ]( w) J: i
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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0 Y g5 P5 n" T- j9 {4 S9 i"Went away?"都不見了。 " C! f$ H! v- ~7 G$ X: M
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"They disappeared."
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1 _% G* i4 X" v7 m, l它們都不見了。 ! Y+ B0 v; r4 H) A! `8 f. b
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"Hmm. So what does your screen look like now?" 7 v9 i7 c, i% {0 x
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嗯，現在你的螢幕看到什麼東西？ - r0 ~4 `" P/ H* H3 p
9 T/ v, T) [# v* A"Nothing."
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沒有任何東西。 " K _: k8 B% L$ {9 k; l2 X4 K9 J: p
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"Nothing?"
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沒有任何東西？ $ \2 y: e& X6 L; c7 v
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"It's blank; it won't accept anything when I type."
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( m) ~4 e# Y; t: B螢幕是全黑的，我打的字它都沒反應。 # S+ O. p; E) }( E+ i
. R. p3 A6 u2 C) z. I1 z"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?" % ]! g( q1 ^: e8 p3 z8 l% [: R
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我要怎麼說明呢？ , }4 @% t; j: c) A: Z6 f
' h( Y5 ], v* w6 B" o"Can you see the C: prompt on the screen?"
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# [/ S6 t6 w8 ~) D. ?/ r你可以在螢幕上看到 C: 的提示符號嗎？
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M) V" c) u. X e6 Y"What's a sea-prompt?" 2 f0 h5 @$ W5 h+ }3 f2 j( O% c
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ 1 U: ]3 C$ ^& _
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"There isn't any cursor; I told you, it won't accept anything Itype." q3 ?! T `9 g) r+ S- l! P3 P J
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 0 P) e% L( w1 t# _% u6 m; r/ M9 }
T0 T( e- y) [$ K# v( e"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？ ' f7 [! r, i; p& m
6 e# I8 C) J$ @. e8 s; o"What's a monitor?" E- `: @8 @1 B
! D' v& L6 S( w什麼是顯示器？ . o$ |( t6 H: [8 j+ W
1 C6 ]/ l4 c0 ]% D: k0 \0 f% I"It's the thing with the screen on it that looks like a TV. % T, H4 N6 ~, ?( W# v
* [! A4 N6 f3 cDoes ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， 5 T" K7 q) Y; _* ?4 @4 A
* `, ^" w+ P+ n有沒有一個小光點告訴你它是開著的？
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E: j: Z3 w" \, g. hI don't know."
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我不懂耶。 7 l' B2 F0 l$ D, L* p5 t# C
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"Well, then look on the back of the monitor and find where
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7 B1 D! K" t3 ?. Q$ k9 Jthe powercord goes into it. Can you see that?" 4 |; y: V& }$ `7 C( W) h; b
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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0 x' u2 R1 \9 D2 T"....Yes, I think so." 2 l0 O& \5 _* h( f S6 k
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 2 ]; U3 i: Z0 x2 [* [
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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3 Q; X; r0 Z* H4 N" L"....Yes, it is."
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有啊!
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"When you were behind the monitor, did you notice that there were 9 e' p- }# T2 Q$ Z4 _& Z1 h, ~
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two cables plugged into the back of it, not just one?"
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& ?# u; b; k+ {( i/ q. v你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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沒有。
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"Well, there are. I need you to look back there again and find
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theother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 $ j% B2 Z. a: D
7 W0 T" Q$ ^' R8 H% o4 }"....Okay, here it is." W: L% m+ B4 |) B% `( c
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OK，找到了。 ! J( i+ @: D# u7 T# U
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"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 9 c3 {3 N' V' a7 D( w v/ f
* }( J) Z$ g# \% C' b: m"I can't reach." ; q+ |7 y" U$ d& h
0 y" b' O4 b. u$ L我搆不到。
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ ) b. |0 g- V2 J+ ]: E2 u3 L0 E
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"No."
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看不到。 : A4 }( {" r# {" C/ O
( F- A1 O$ D1 B2 ]; y% W3 t"Even if you maybe put your knee on something and lean way over?"
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; p" b: u9 @( S; I4 T. D: q9 V那麼拿個東西墊高，爬過去看一下？
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8 d3 V+ B" z+ k `* S+ s"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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"Dark?" 0 ?; K3 u/ z5 k! Q. c ]
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太暗？
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$ {, X6 B8 q, R/ V# c% e"Yes - the office light is off, and the only light I have is + l. ~2 {* D3 h
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comingfrom the window." 9 r7 Q& P& p5 ?$ }/ |+ ^- L* y
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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6 T6 Z: b' s/ m# |2 T- l9 @"I can't."
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沒辦法。 3 ~/ m( m3 C1 m/ Z$ z. u, X
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"No? Why not?" 3 C+ H* j; t T5 [& K4 @
! [; x+ @+ J' G4 }沒辨法？為什麼？ 6 w0 q+ x# ?3 N
6 A8 @4 y) V& _9 M r2 |"Because there's a power outage." ' Q9 ~) z' L! D) _3 m& M, r
! H; X* J8 l2 u1 A$ u+ |: n因為停電啊! " [/ E0 B R0 x0 {& N
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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5 @/ U% z3 x1 \# i5 @Do you still have the boxes and manuals and packing stuff
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0 o& X+ z; v$ Hyourcomputer came in?" ' D z5 ^3 r, O4 u
" j8 Y" H$ `! L8 v" [: Z. }+ A停...停電？&#@!(& ，喔!OK，現在開始打包，
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X9 R2 K( ^% m電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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" w0 \0 h! A2 k: M' C"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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3 v' f/ u# p/ A; }& {& ?0 h"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." & x. Q; A/ D5 ?# W: K& j
. P- K4 @6 b" `5 u9 X; B" C" Y% p- C很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 8 q: [' W; ^4 @! ~
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"Really? Is it that bad?" ) b- G, ~9 Q2 P5 t* b0 F
. S# e* o/ f% u: K. G$ z( W s真的嗎？是它壞掉了嗎？
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- d% ~" X N& N, [0 q9 [6 ~"Yes, I'm afraid it is."
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/ t' {) y5 ?; C# g: P8 J' i) z是的，恐怕是這樣了的。 l' N B3 {% B! |; n& }) a
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"Well, all right then, I suppose. What do I tell them?" 6 N$ p9 ]4 @2 Z( r; e
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 0 K4 D% k- z6 j6 U& f" J1 u
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"Tell them you're too stupid to own a computer."
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' @2 x# [2 h9 W* Q% w, Z6 [就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
