Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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5 f/ ^, b' g3 Z' k" X' g9 {7 Z2 g"Ridge Hall computer assistant; may I help you?" , }- t- } r' Z- d
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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* \+ t( N6 @: y6 X6 x"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。 k* e- F+ ?: l/ T( l
$ U4 P) D/ T& u( v% z* \"What sort of trouble?"
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. S( z6 I# I9 [: \3 ^7 A- S您有什麼問題呢 ?
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( i4 o/ _% @' K) _6 X+ W"Well, I was just typing along, and all of a sudden the words wentaway." 9 C$ _ \: x- w+ [' c: }% E
8 F* t' ~8 p( t6 m$ F" J4 V我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 % L( A8 n0 k7 X( O, k' D3 U
/ x0 g% y" b4 _"They disappeared."
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7 Z; W% G9 B0 {( @3 [$ }! u它們都不見了。 ; w7 z0 v7 Y3 n; c0 c
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"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ 1 S& y5 J# z8 X% \. t
& k! X- k" L- r1 I1 \ j, @"Nothing." % m& o! o9 F K3 e% r
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沒有任何東西。 K# F. ?* l3 v8 l0 q2 }
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"Nothing?"
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( V: _# v8 `; M! O沒有任何東西？ 0 \" P B: X' c) W
% ]3 W" C) {7 J8 @* {"It's blank; it won't accept anything when I type." 3 i- T. Y/ X/ f& A" p; I: x
: K' z) @ J+ q. I: }% I* j. P i螢幕是全黑的，我打的字它都沒反應。 $ T) p+ P& x1 B$ m6 y
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"Are you still in WordPerfect, or did you get out?" 5 _% x5 k) X0 e8 j/ }3 p
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您是否還在操作WordPerfect，還是以經離開了。 0 L5 `" b9 |9 g! e! \7 B
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"How do I tell?"
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我要怎麼說明呢？
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"Can you see the C: prompt on the screen?"
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; W( Q# q5 j" [$ k' a6 X你可以在螢幕上看到 C: 的提示符號嗎？
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* G) f& `. R5 ]"What's a sea-prompt?" * V& B# Y& C* b' u6 K
6 j; e2 \1 m/ e7 i% t什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ( E$ e* ^ }) C( _- B* U3 Z6 t( U
1 {% a& b( x: W( A"Never mind. Can you move the cursor around on the screen?"
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不管它了，你可以看到游標在螢幕上嗎？ $ S3 t) A1 Z, A/ M, I& z3 ~6 Q
, O, I) a0 `( v5 M% s# l' v' l' m"There isn't any cursor; I told you, it won't accept anything Itype."
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; F' V0 s; Y9 p" R3 s d. o螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 3 n* }& Q& z- ]: ]
* L2 I: N* J0 n; P- i"Does your monitor have a power indicator?" * d* C7 I) S% A3 O( z# q$ M
# _& d% }3 m7 U* v; H顯示器上的電源指示燈有沒有亮？
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7 I _/ G" _4 z% C"What's a monitor?"
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7 A$ s" F1 ]3 Z- p* f, w+ b什麼是顯示器？ 9 y" V3 [, S9 l0 @; x* G. \" Z
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"It's the thing with the screen on it that looks like a TV. . j6 a# y% B4 B, ?1 U% }
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Does ithave a little light that tells you when it's on?" 6 P* s) W/ P" `' K% |2 d
& U. s+ Y5 {, F' p9 U! d2 u就是那個看起像電視的螢幕，
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7 z5 f( p. }# S3 A有沒有一個小光點告訴你它是開著的？
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, q7 W/ g# }% e) O' [0 eI don't know."
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3 \" `8 z( W& I我不懂耶。 6 ~/ \: g( i: ~* f
4 l) h4 R" a( _7 K: m8 G7 r* @"Well, then look on the back of the monitor and find where . z: W8 C; H, U+ O1 s5 }
0 g; J2 r; K) ~+ O" J1 F" _the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 4 N; k# j( u2 K W
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"....Yes, I think so."
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; \( W. Z9 n& |/ W* u是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ) n) ]2 e' p1 m! X
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is."
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( ]% t( z4 P: x" k有啊!
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"When you were behind the monitor, did you notice that there were + u4 O, {; }: A3 i1 K9 R) w
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two cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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"No."
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沒有。 Q$ z/ ~ a" ]; t _
" c' W: k% g( h# i) j" q"Well, there are. I need you to look back there again and find 7 f& J q) u& d% w+ L/ _8 } J: r
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theother cable." 4 S; f" a5 @5 _, {+ \! N
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就是了，我要你再到顯示器後面去找另一條電線。 ( _4 s$ |% |, r1 R! P4 [, [) A7 w1 L
5 o5 n& B8 ?4 n! T3 E"....Okay, here it is." 3 r. ]2 Z( r4 b
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OK，找到了。
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) q# w7 H% F: j/ Z2 h6 P( k! Z# ^"Follow it for me, and tell me if it's plugged securely into 1 U" G. @4 t7 M8 v5 d
2 U8 H0 I' J5 _- w* C$ vtheback of your computer." % l( Q/ Y `( C
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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# T- K$ h( b7 K2 \. s- O T9 e"I can't reach." ) A* v6 c- [5 K! T
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我搆不到。
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"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？
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"No."
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看不到。 ( S f0 N9 z* W# w1 S6 Y
( q9 }; Q; t7 C/ J1 g7 V"Even if you maybe put your knee on something and lean way over?"
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1 J1 O" n- h! q( V那麼拿個東西墊高，爬過去看一下？
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" g2 @* ^9 A E3 E6 J6 M5 |$ R/ t"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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* A1 Z- k. O& ]& B2 S+ J4 [7 i5 ]"Dark?"
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8 c* B7 S; x' ]9 M+ e太暗？
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% Q" X2 \( V9 E/ X"Yes - the office light is off, and the only light I have is
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comingfrom the window." ; v- k# K( S% ?: Q t# V) c$ J
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 9 |& e; v1 ^6 f" C2 }2 c6 E. K
B, ?$ N) P& i/ ^. s0 ]3 c* p j"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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, h* p, i" E, }6 X7 K8 q! x"I can't."
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- K5 A. e; s; q, R5 e5 W" @9 N沒辦法。 4 H& h! x* @6 j$ a7 f6 _; t2 c( l
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"No? Why not?" * w5 s1 `( d$ {2 w% U& b
) ^% s8 Y6 Z& R; s7 D1 ]' A沒辨法？為什麼？
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"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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) ~* M6 `, J9 {+ H+ u. `Do you still have the boxes and manuals and packing stuff / q T3 W: Y. ?1 w) F$ z* T
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yourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ * J* C2 ?. q7 Y/ Z; V9 p
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"Well, yes, I keep them in the closet."
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) _$ y( J# O; b9 T嗯，是的，我已把它們收在櫃子裏。 " `9 @. S+ D r% @
8 k7 N% \+ Q1 G6 m$ W( [ @"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." : Y9 g- Y& J) a0 `1 `3 C
9 a6 {) p% e/ @6 [很好!去把它們拿出來，然後把電腦搬下來包裝好， 2 G9 h4 E* h% N% o- I) |
6 B6 K) `# k. R: }. S就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 * ?. R# |" I' V
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"Really? Is it that bad?"
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* c: c( K; o0 S% O# c% b真的嗎？是它壞掉了嗎？ / k) u% y3 U/ j4 \# p0 m1 Q
/ g9 m0 ]) i$ h8 [/ b+ u"Yes, I'm afraid it is." @" N% x" q) ?0 z
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." & P7 V3 E5 J( y; V
* U! H& {0 u% M( s! Z就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
