Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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9 @/ o/ N. n* ~" k& o; F! E+ n"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎? $ f q% s1 Y. ^; d
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"Yes, well, I'm having trouble with WordPerfect." $ d; X ~: ]; \3 w: |3 L6 K
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是的，我有WordPerfect的問題。
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"What sort of trouble?"
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3 ~7 t: R: o5 M; C您有什麼問題呢 ? $ c4 c$ R- x( l, E
1 N1 A& ~& Q$ N! R! j"Well, I was just typing along, and all of a sudden the words wentaway."
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5 L1 Y8 F ?7 B% o8 E我剛剛自已在打字的時候，突然間所有的字都不見了。 Y, Q$ E5 P. r6 n& g
$ _% ~7 x" g3 ^' F& |0 v1 d"Went away?"都不見了。
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"They disappeared." ; Z. F) \7 b4 j. \% M8 @
8 S5 C2 ~1 a! O9 g: u: V# A它們都不見了。 $ i2 ?0 u8 y+ ?4 p1 v: w
9 w- ] a4 `" }$ g"Hmm. So what does your screen look like now?"
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9 y- _. N$ K" a; K3 e0 q! I4 O2 z. [嗯，現在你的螢幕看到什麼東西？
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"Nothing."
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沒有任何東西。
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"Nothing?" 0 Y0 ^, m1 z! Z7 E' L/ v s
! @1 P( e; X5 t/ @4 z( w沒有任何東西？ ( B Q- K6 d* T5 }3 }. ~* l
3 A% {2 W9 B7 g \! y' Z$ |0 Z"It's blank; it won't accept anything when I type." % S' u9 [- U/ b, j. ]& g
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螢幕是全黑的，我打的字它都沒反應。
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% R6 L* j6 {$ J& P# x4 J" Z"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。 1 ?: g* A! I' k& Z: T
8 E/ N6 F3 i$ {4 p' L"How do I tell?"
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我要怎麼說明呢？
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$ ^4 b7 {0 w& w"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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% Q1 A7 W4 |; e! d0 y, b r"What's a sea-prompt?" : x; a5 |/ C7 G+ ~" r3 N2 E
$ Q/ N9 l ]9 Z3 j9 L什麼是 "海的提示符號" ("sea"=海，和 "C"同音) 3 W, I7 v A, J% ^ z
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"Never mind. Can you move the cursor around on the screen?"
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8 {* Z3 e' K( _- x* l! |不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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% g, M J; e/ ~$ [4 @2 a. j"Does your monitor have a power indicator?"
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, u s- t' N; X: H. F/ e顯示器上的電源指示燈有沒有亮？ 5 `) H: ?! [5 h. k( f
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"What's a monitor?" % p9 s- | S6 G( ^' e* y
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV.
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& _8 ^: U) u; I" `1 ?Does ithave a little light that tells you when it's on?"
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% D8 \8 ]" y% e6 @就是那個看起像電視的螢幕， 0 `( q8 p/ D- N6 q4 r
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有沒有一個小光點告訴你它是開著的？ 9 \: h- v* B. v U$ X
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I don't know." " S" N" R) h2 K( {
- ?* e/ q- K* z/ W6 N" A. }' n我不懂耶。 $ E3 T8 `9 @( p" ?
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"Well, then look on the back of the monitor and find where ) k# @6 t7 n8 r3 h
7 [3 W4 V- h3 n2 sthe powercord goes into it. Can you see that?" : h9 W" L% T. z/ `) N1 X7 T; d
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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, G0 u0 K4 @6 U. E$ D"....Yes, I think so." * N3 z4 _7 }5 ]6 F( @4 t% l
2 o- d" g1 ?+ E2 Q: E" \是，我想我看到了。 ; o! m# {! G2 a2 B' i& n" X! m( Y
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." ' w, `2 k; d! m! i0 }* x
- L2 L7 j, }5 r {0 B; ^太棒了，沿著電線找下去，看它有沒有沒插在牆上？ # Y# l7 j7 t$ @; C* \
X1 Q: J6 J0 _5 ^9 C5 c7 K# O3 r"....Yes, it is."
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有啊! " u: C: \/ C5 y9 Z
) W* [5 c, H8 i/ D"When you were behind the monitor, did you notice that there were 7 u4 B2 X; Z g+ T# ?4 S
/ P" _, V! g/ C+ vtwo cables plugged into the back of it, not just one?" + F' x: g* r- ^4 d
' X( B, O* G8 r你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 5 @7 f) H* K8 z7 ~% c0 j
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"No."
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沒有。 " d, ]0 b! [8 R$ ^
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"Well, there are. I need you to look back there again and find
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theother cable."
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" s2 L: @+ E! q+ m1 K' U1 ?就是了，我要你再到顯示器後面去找另一條電線。
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; K* g+ D$ a7 v+ C) c/ ~7 M"....Okay, here it is."
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into
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' R8 {$ m/ T5 Y% e2 Jtheback of your computer." e) j4 @$ [4 Z, {! l0 Y2 }
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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"I can't reach." 8 i: e: B, A* Q2 H
; H8 ?. x$ d4 l! u. @ w' ]我搆不到。 : F$ C+ N2 v! g! q) S- |
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"Uh huh. Well, can you see if it is?" / X' ]: z0 ^2 t3 A6 D" a# p4 K
4 g+ @- {5 Q; P; K) R嗯，那麼，你看得到嗎？ s6 w$ h3 g# d$ J4 j z
/ E) }% N& a+ M# c. h5 y"No."
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看不到。
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& M2 A1 @6 `6 T5 ["Even if you maybe put your knee on something and lean way over?" ) ]' }; g& ?5 `9 X5 L! X: } V8 E
# l ?! A: h# w那麼拿個東西墊高，爬過去看一下？ * g, J7 ~: s' D6 k
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." + M, `; G0 ^6 n
% x" }- A0 V+ ^, ~* r喔，不是角度不好看不到，而是太暗了。 0 N4 R; V' R& c+ B9 |1 e
( R) X' j$ {3 I& v Z"Dark?" % r! q3 Y3 y& D1 Z3 y
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) f9 d) h1 ?# R4 q9 p"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 0 _' x' o; K J' ` |1 c
* C9 d1 h2 [/ `, S* R9 Q `"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。 1 p, S! j$ C7 h! ]6 J+ Q& p B6 C
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"I can't."
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# A m& ]& {3 z3 C, z* o- q沒辦法。 % A# @2 f9 L6 {. g T, r
0 _/ F$ }% _" Y% Q$ B( X7 J"No? Why not?" ! |; o) |" j' q0 f! Q6 \; Q
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沒辨法？為什麼？
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' ~. B, F, W q# Y"Because there's a power outage."
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因為停電啊!
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8 ]. {6 H% w4 h7 a: A"A power...... A power outage? Aha! Okay, we've got it licked now. 2 R! U1 h, B" j# b
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Do you still have the boxes and manuals and packing stuff
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$ W, d" E( D5 o+ ~yourcomputer came in?"
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5 P4 S; D$ H% O* a/ W停...停電？&#@!(& ，喔!OK，現在開始打包， 7 j# h) X& j0 a2 K
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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" [, N* |4 I9 J- J2 m2 E( P% F"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 1 ~- V) E9 ^* S6 E, X) g: L" f3 F
|" F8 t( Z# ^( _: y"Good! Go get them, and unplug your system and pack it up justlike ) h b6 ]$ Y- u
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it was when you got it. Then take it back to the store youbought it from." 4 o9 u/ V# F! p! g1 `3 q
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 7 x) e$ i0 F3 l. C5 y, u) ~! s
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"Really? Is it that bad?" 6 _: h1 ^# L" b) ]# ]# T
4 }* H( O" M+ z+ X2 s* k, n真的嗎？是它壞掉了嗎？ # ^. D& h6 w2 d( |# m* M
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"Yes, I'm afraid it is." b0 d4 ~5 S, `* P
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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( B( E+ k) U9 D"Tell them you're too stupid to own a computer." 0 z( z1 }" S+ Z3 Q6 S4 O9 F
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
