Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 . n& f- m0 p/ a; V
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"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎? : q3 B2 @6 d7 f* F" M n, _
5 h) `; p4 ~9 p0 k* n0 @. }; U: v"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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"What sort of trouble?" , w, H G1 n) E [. ^ G y
* `. l% u9 R+ x$ M; ^) V您有什麼問題呢 ?
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+ Z7 ~6 X4 n7 a) R3 n"Well, I was just typing along, and all of a sudden the words wentaway." * Y& S# Q+ E" o) E# D8 U. [
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我剛剛自已在打字的時候，突然間所有的字都不見了。 4 h3 I$ D5 ?0 }4 {% K8 O
: T- x* }+ W( S) ~. O/ F7 _"Went away?"都不見了。
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"They disappeared."
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7 q2 W5 U( }2 R3 [0 E( p6 u它們都不見了。
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"Hmm. So what does your screen look like now?"
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! z8 I/ Q& U5 k0 X嗯，現在你的螢幕看到什麼東西？
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"Nothing." / Q3 c# t q9 K. V
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沒有任何東西。
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, y% E0 Y5 S1 q: O1 h"Nothing?"
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沒有任何東西？
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"It's blank; it won't accept anything when I type." 0 |2 j7 [4 {" E8 M/ p- _$ d
+ v, u$ L; J& A: L& l, }6 s螢幕是全黑的，我打的字它都沒反應。 : E6 W. f0 _0 a" Q& h
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"Are you still in WordPerfect, or did you get out?" " H* c" F3 b3 x- j
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您是否還在操作WordPerfect，還是以經離開了。
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( V1 Y% ^5 ^2 A( o+ U( d7 n' Q+ u"How do I tell?" ) A& }" H: T3 O2 X& p |
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我要怎麼說明呢？ + R" o, H3 j# F
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"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？ " d* {5 }% x/ t k8 A! h
f4 n- u: x3 w; J7 o"What's a sea-prompt?" K v- O! @. d1 C+ J) _
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ! {- X8 t4 V7 p
# ]$ ]( q5 n- m0 K) f"Never mind. Can you move the cursor around on the screen?" 6 x: Q9 q3 `* j3 H0 K5 @
0 i5 b: e& y) s; j% c, K+ ~! v9 x不管它了，你可以看到游標在螢幕上嗎？ ; j/ d* E5 C% H; W% k6 E
, }) r, c5 c) V# z8 V"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 ' j' J* Y4 m" N5 |8 P& _
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"Does your monitor have a power indicator?" , s0 l. @ `7 E s8 c
; J8 f5 |$ {9 o顯示器上的電源指示燈有沒有亮？ 2 ~8 W5 c4 B6 s7 `8 L; @, |
7 ?0 l: p! n0 X/ \8 W7 C"What's a monitor?" ( Q5 _! |8 q. U9 ]/ E
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什麼是顯示器？ , l4 [! R0 x, ^# ]6 K
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"It's the thing with the screen on it that looks like a TV.
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Does ithave a little light that tells you when it's on?" E/ ?' T# ]! {/ {% Q" f
0 G* W! @9 M i' E+ ]2 E7 S就是那個看起像電視的螢幕，
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3 X7 `2 q" Y3 {1 j5 l; V有沒有一個小光點告訴你它是開著的？
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I don't know."
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我不懂耶。 / g+ J. J# d6 Q/ _
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"Well, then look on the back of the monitor and find where " b0 L* _6 L$ Z: M) @. `1 o
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the powercord goes into it. Can you see that?" 2 J3 H, ?/ X4 W* {
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 3 }% F) U H; @ |$ ^7 z( m
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"....Yes, I think so." % t; |8 Y6 t+ l, ^1 T6 ^0 f3 x4 W
$ A( O- s: w4 W. F是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 8 Q2 s, r. |; U6 ~, @
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？ / D1 J/ K: x2 J8 m, a
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"....Yes, it is." + `9 w! m K* V% u. e" u0 Z2 S
K0 w' _9 f3 Y: o: W+ w有啊! , o( R( x0 D( c+ K; C0 I1 _
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"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?"
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' \- P5 w- E6 T$ W9 Z; }你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ % Y, f: E5 ~) F
) o5 Z2 ]; R7 L( b' m"No." . V, ?$ Q; R8 s# [
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沒有。 & D2 w" s" R/ z7 c9 @8 W$ W
4 n! J. @: s1 l. w a, T, Z"Well, there are. I need you to look back there again and find 1 H+ q% ?0 F5 i( U
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theother cable." % h) p- X& U/ s1 m& m# n
0 P& m! H$ t- ^( n# j就是了，我要你再到顯示器後面去找另一條電線。 3 q5 V+ P. x8 q$ R! m$ |
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"....Okay, here it is."
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OK，找到了。
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: q0 q9 b% w) g# `" P: |0 A4 k"Follow it for me, and tell me if it's plugged securely into
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! ^/ d. v- c" O% jtheback of your computer." 0 }) f; E+ Q- L+ t' S
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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6 ~. M! C s& p2 W# r6 \"I can't reach." 5 m& P7 e" _) {& Z0 J/ K7 x
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我搆不到。 * q) U& Y& R0 ]: _
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"Uh huh. Well, can you see if it is?"
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" d2 k, l# t3 M, B: n7 I* b嗯，那麼，你看得到嗎？ ( t+ s# c% e# ~" S: E
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"No."
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看不到。 : h2 g4 h N* n5 [) t( `
* g7 W3 X- v6 d* k1 Q"Even if you maybe put your knee on something and lean way over?" J5 \" g: E6 {6 s" |- B
6 I: i4 t9 S' J8 k7 I- V" X! E那麼拿個東西墊高，爬過去看一下？ ; d3 t1 @% G) G8 d
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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2 K0 A. v% \5 V9 Y0 o3 q喔，不是角度不好看不到，而是太暗了。 , G6 K Y. b3 o8 L
J* T( e Z: R"Dark?" 2 k! E7 C% v/ W Q- s* A" v
4 F- c8 I! }0 c/ P3 b8 ]太暗？
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"Yes - the office light is off, and the only light I have is
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. v |& S/ ]9 ]comingfrom the window." ! n" r, o u- [
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 # U) V' `3 O D% M% N! x
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"Well, turn on the office light then."
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) D. w$ k' w8 U" V# `6 k2 {那麼把辨公室的電燈都打開啊。 0 [7 {- u# W( V6 p& r1 z( [
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"I can't." ' a. V8 I# \8 P j4 E
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沒辦法。
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"No? Why not?" + L5 a7 G( R, V+ j8 q
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沒辨法？為什麼？ % |" `) r$ q5 ~, @0 \1 M
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"Because there's a power outage." & Z# a' Z4 n! s5 c7 D' B" r
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因為停電啊!
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6 l+ u: N' O. _" ]8 z% M* t"A power...... A power outage? Aha! Okay, we've got it licked now. 3 I. Z2 {. I; C" O$ Y" A; O7 T
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?" , q: d2 I9 O8 @. _+ h G( g
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停...停電？&#@!(& ，喔!OK，現在開始打包， 4 d5 M+ ]$ Q6 L& t
4 X1 o8 ]% a* _1 m2 B3 g' ]4 _電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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: H4 S3 }3 V) V1 Y6 E( a2 N"Well, yes, I keep them in the closet."
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$ A# N8 M; q* H& t( {7 S嗯，是的，我已把它們收在櫃子裏。
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"Good! Go get them, and unplug your system and pack it up justlike
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6 y( C2 S P4 N( ~6 b" @it was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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; ~% ^+ }9 d! x9 O+ W. m$ v# n就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 1 p. U; D6 R! H3 _7 ~: e
V$ ^; c: P& b6 r& E"Really? Is it that bad?" 8 m6 C/ q: j" h: G
% |+ |/ d9 l& j; e+ {- T( p# B真的嗎？是它壞掉了嗎？ + `. a1 t- q3 N' `7 I
3 F( G; d4 z% L$ t' z: E"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 0 m# n8 e% V- O7 T% f, E
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer." 9 q8 W9 [- ^* x7 D7 h+ s) s% G
8 f* q$ i L" w6 A0 ^8 j- z9 t就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
