Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 ( W4 U' r3 W% K7 x) D: V! q
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"Ridge Hall computer assistant; may I help you?"
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Ridge Hall 電腦公司你好!我可以為您服務嗎?
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, R, K: D0 \( ^. P6 e: T) R"Yes, well, I'm having trouble with WordPerfect."
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4 N+ L n6 ^" B: w1 E, P是的，我有WordPerfect的問題。
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0 T6 p) a: C) }' p$ }"What sort of trouble?"
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway." * D5 q- G2 b: j8 a+ {* H
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 * j: W( q O0 [3 o+ W' a
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"They disappeared." 2 ~0 }0 U5 @: U( n( @0 j" Z! _
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它們都不見了。 9 ~+ E& i2 v: {6 _5 d8 u5 }
5 n* ^$ v/ S1 O4 f; |0 G% u* U"Hmm. So what does your screen look like now?" $ M6 }2 k+ l5 K$ ]2 W7 y' m% Q
) S G. ^% z+ O" F7 Z嗯，現在你的螢幕看到什麼東西？ # r* T; o5 P! ^' k. ]: _
0 i% w! S9 ~0 I3 M- Z0 V# p) j"Nothing." 6 {5 v- g& h: o
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沒有任何東西。 " D) }2 H! h9 I/ F( Z: o" Z
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"Nothing?" % `7 G3 L( j: d9 R- o
& K3 \) G2 }' g5 Z% B4 e沒有任何東西？
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"It's blank; it won't accept anything when I type." 4 `8 P% Q3 L2 D$ U- [; P" e
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螢幕是全黑的，我打的字它都沒反應。
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"Are you still in WordPerfect, or did you get out?"
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2 [( g" i2 o1 D4 \. Y您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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" r7 i9 }. |( u我要怎麼說明呢？
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"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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* W/ b1 X2 d8 S; L"What's a sea-prompt?" / o9 s$ _+ b3 y# t" S
9 ^! w5 {# t7 |1 V* g" B' I1 h6 o什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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9 l9 Y1 R" z" [0 h"Never mind. Can you move the cursor around on the screen?" 7 S) {8 x- \8 d! V* t, b$ U
6 t' T* }: r. q/ \, U7 _不管它了，你可以看到游標在螢幕上嗎？ 2 p2 h6 F: p- J0 t% ?3 ?: f3 A
# ]- [. x5 F7 e2 E"There isn't any cursor; I told you, it won't accept anything Itype."
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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" I# l$ N& d" Z- k* o"Does your monitor have a power indicator?" * Q& Z* M' C: q1 @
: f4 X% D4 r$ `+ c/ c2 M0 ?顯示器上的電源指示燈有沒有亮？ 6 J' J3 Z# E, e ] }# k* c
# Y: \) Z& n: D7 Z/ N( N"What's a monitor?"
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P& a. I+ A+ k) A& ]+ j7 x6 N' \什麼是顯示器？
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6 ]( A0 f& d! L4 u& w"It's the thing with the screen on it that looks like a TV. ' W6 v& i% z/ e9 Q+ q$ c
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Does ithave a little light that tells you when it's on?"
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- Q+ \3 I5 \: J- e" K" f就是那個看起像電視的螢幕， 4 I6 x8 W( C* O$ ? s0 j, e$ [ M
* w3 w% Z' P0 ]3 ]有沒有一個小光點告訴你它是開著的？
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% _+ k3 I5 \. g' Z# cI don't know." ( W5 \/ u) i5 ^ r0 o) x1 k
0 n4 \+ X4 @2 r% c6 _/ C# j我不懂耶。
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. e# _% y: J( p* U! W"Well, then look on the back of the monitor and find where + O- X( G8 R9 \+ g
" W. W& @2 ~; Othe powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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"....Yes, I think so."
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x% [3 b- y: R9 |是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 5 g( T& M9 o, W4 B! t- w! o
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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- \4 ?; q7 M4 y% z" `9 O" J$ [ N8 ~"....Yes, it is." . F1 E K2 M2 D* ?; Y+ h! @2 m. u
: l7 j6 Z" }- _" B2 ?6 C有啊!
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: [% F2 o: v: y# u0 W"When you were behind the monitor, did you notice that there were 7 r$ F! ` Z1 \+ J0 |" c
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two cables plugged into the back of it, not just one?" . ~ G& u$ \5 H0 y) b- \( {6 s
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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# w7 z3 E* X! M% V5 W1 x"No."
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! d: @4 _* T. P$ v( B沒有。
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"Well, there are. I need you to look back there again and find
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4 p3 V2 p. ?$ n* Z" qtheother cable."
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3 b( G' Z7 g g1 p& w7 J% B就是了，我要你再到顯示器後面去找另一條電線。 7 v- F6 p0 W# Q5 P' x
, y$ y9 w) Z- b7 p, B' ~5 S! T"....Okay, here it is."
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OK，找到了。 O7 O% J9 w- I0 d4 e$ G
2 K9 g$ n) k/ \" A( L* Q"Follow it for me, and tell me if it's plugged securely into
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。
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5 p. t% I5 h2 \$ b) [0 C ]) B/ k0 X"I can't reach." 8 n: T2 p" H) y9 b
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我搆不到。
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"Uh huh. Well, can you see if it is?" " R; a( {$ K) S6 F
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嗯，那麼，你看得到嗎？
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"No."
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1 J% t; v4 q( `. y看不到。
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8 _/ \& _9 v5 V! W7 Q"Even if you maybe put your knee on something and lean way over?" ; r. U. V ]( p8 Q' M. _
9 G+ b3 i3 K/ c' ?, |那麼拿個東西墊高，爬過去看一下？ * q. I3 f4 n j! V' W3 `; L6 U
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"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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1 g: e3 I+ l/ ], X7 `"Dark?" 1 c& o5 ^ y( t9 T( h6 C
9 |/ L, p0 s. J; Q太暗？
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"Yes - the office light is off, and the only light I have is . Q7 S7 j2 X' h
% {5 ]( k" D% A9 { F, e& J5 F2 wcomingfrom the window."
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* r- v& o- A- u6 t% c2 b是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ; v9 L0 N2 N" h- L. t
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"Well, turn on the office light then."
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0 P4 [: V! @$ H$ F那麼把辨公室的電燈都打開啊。
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"I can't." n# q+ u5 A, u! C
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沒辦法。 . A. J+ G$ p; |; \0 F
& |" W' Q5 V8 c/ \. @7 N"No? Why not?" 4 t2 Q5 H! m6 i" N \, M- @
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沒辨法？為什麼？
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: U' T* J' y0 F4 Y C' t/ e% k$ |6 W"Because there's a power outage."
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因為停電啊! 8 J# \1 H4 Z' [ w7 V3 S" X3 y
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff ; H& i) T& @& g
& g( ^) o; V6 wyourcomputer came in?" 0 M* C% ~+ H& [! L9 P& `1 L+ F& R
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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' m$ i& Z5 ?6 k' ]( ]電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？ 8 j" Z$ K3 H" L. c K* v! S2 O) _+ L
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"Well, yes, I keep them in the closet." + K: e: \% V8 x1 T ^
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嗯，是的，我已把它們收在櫃子裏。 0 @" S, r9 q+ W! J, d) S
+ d' x- K' w8 E& s1 s3 V"Good! Go get them, and unplug your system and pack it up justlike
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$ d0 p( F5 i, K+ @it was when you got it. Then take it back to the store youbought it from." ( p' G: p1 q6 |4 V5 U) l& t
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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+ q x8 U/ r( r5 [就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 % ]7 E; x/ i- R, w8 f
! v3 g6 a" B1 v2 v- n"Really? Is it that bad?"
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真的嗎？是它壞掉了嗎？
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; [" K, Z; j. H4 c# G"Yes, I'm afraid it is."
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& o5 c/ \5 a. v& \/ Z6 E是的，恐怕是這樣了的。 6 E- h3 z# l( b- @. I% W6 t
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ $ M" h( ]; S" V/ q! l f4 b+ v6 @# o
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"Tell them you're too stupid to own a computer."
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. q3 Q! E. h5 O J; u# O" g4 q, ~就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
