Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 7 f) `& d# S' X
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"Ridge Hall computer assistant; may I help you?" ' B9 d2 o# h- l1 |" c2 o% {" O
, ~" ] @* i0 G7 k$ ]! qRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." 5 B: [6 Y; C h( X# s8 t( O+ q% A
4 F6 o0 n2 H# T% V, C9 n) B是的，我有WordPerfect的問題。
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"What sort of trouble?" 4 M7 S9 @0 w: K# |
$ w# ^* a) y9 v4 J您有什麼問題呢 ? * p/ j1 ?& e/ T7 c# j& g2 i
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"Well, I was just typing along, and all of a sudden the words wentaway." ( E- B: q& w5 n* d
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 . p( X/ J# i% I. r( i! U5 k& x
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"They disappeared."
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1 j- d7 d# @0 \% k2 [" J/ G' |它們都不見了。
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5 c1 Y5 F: s6 h, K"Hmm. So what does your screen look like now?"
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, z! n" Y/ s2 b" }. }: o8 {1 d5 Y' t嗯，現在你的螢幕看到什麼東西？ - W7 k3 O7 t- S( V9 P1 [) }! O
& j$ z7 | x s/ d3 O* @- }5 K$ m"Nothing." ( d' w ~1 Y9 B: Y+ ^
( h; C1 U# W0 Q- N u沒有任何東西。 ; S: x& Q7 c U
. l H; v C" l8 q. @3 D1 O"Nothing?" * N) A" V; B& o" L! m
7 Q5 q4 Y+ r' x0 D0 N& T沒有任何東西？
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"It's blank; it won't accept anything when I type."
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7 N9 i3 K6 K: q螢幕是全黑的，我打的字它都沒反應。
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3 w S& D; u* u. R"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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0 R+ k6 N6 @/ K" d1 l6 P, s& R"How do I tell?"
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我要怎麼說明呢？ 8 C9 Y( d, `7 A7 K( y7 s
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"Can you see the C: prompt on the screen?" 2 U# ` u) o' l; V4 ?5 p3 m
9 Q! E& }1 X5 k6 {% `你可以在螢幕上看到 C: 的提示符號嗎？ " ]: R4 a# |+ ]* ?5 R. u3 p3 ?
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"What's a sea-prompt?" $ F b: Q1 i4 _# w m
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什麼是 "海的提示符號" ("sea"=海，和 "C"同音) ) @( X' Y) h" l) r
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"Never mind. Can you move the cursor around on the screen?"
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5 m9 N; p7 m5 Q$ g* C8 @' }/ [不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." + v \+ f8 s w, Q* i& B
+ e$ Y4 m R5 R; G' X! b( C: G" p/ Z6 s螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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"Does your monitor have a power indicator?"
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9 o5 y& D4 s" M顯示器上的電源指示燈有沒有亮？ 6 ~7 N$ I. r7 Y" p P! }
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"What's a monitor?"
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什麼是顯示器？ - b7 l+ c8 ^( c1 x [
: t( x9 Z0 R- J7 `) L2 x% W4 S"It's the thing with the screen on it that looks like a TV. 5 X, z5 @4 x/ _, H- f
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Does ithave a little light that tells you when it's on?"
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6 y8 H( @6 k% D. @就是那個看起像電視的螢幕，
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有沒有一個小光點告訴你它是開著的？ ! T$ U/ n' H7 t4 O
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I don't know." # n/ V! f/ d: J: z0 C
; p8 j% U% s/ ?8 V我不懂耶。
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"Well, then look on the back of the monitor and find where 7 K' [( K& f- D! h- z7 ]0 ]+ Q* a
1 C7 W0 }; p. D" G! n9 Mthe powercord goes into it. Can you see that?" 4 Y9 ~ L1 z0 x0 C9 I( r4 z6 o
H" T0 n" U# E7 @那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 6 K q0 ^' b x
9 r$ Q9 ^$ \/ e' }$ a5 Q"....Yes, I think so." ; {9 d4 z3 B* O: D/ P9 C7 q6 W
$ s) w1 R& u9 K% k% _; m! q是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." # s, H% o/ }' Y- Y3 b) m
6 d6 r- s: N& [# d9 S! ]太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is." / T2 y# D2 F, k$ j* Z
8 l& w9 e, J9 Q: I) N有啊!
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"When you were behind the monitor, did you notice that there were 3 o1 C- \; t) T' \" U
* x0 ~& L( d9 L2 r' r. t4 C- Ftwo cables plugged into the back of it, not just one?"
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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6 v% j+ m, u* j* T/ Z"No."
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沒有。 2 G. m* u( i) p4 v3 n* U, v' r G
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"Well, there are. I need you to look back there again and find
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2 \; z! ]& q: A0 a' ctheother cable."
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就是了，我要你再到顯示器後面去找另一條電線。 : }& S/ V6 s6 ^
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"....Okay, here it is." . |! G1 e7 n8 Y. b* v9 J
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OK，找到了。
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. ?8 s' I8 }& ?! t1 v b+ ^"Follow it for me, and tell me if it's plugged securely into 2 U( k$ I( ^, e# R
y0 p) q, R" p( h) R2 xtheback of your computer." 5 U1 F4 e+ ]- E; L
0 g+ R1 }% G% h, g0 m再替我找下去，告訴我它有沒有確實插好在電腦後面。 4 i Q: X6 `/ r
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"I can't reach." 1 p9 Q) J4 u/ C
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我搆不到。
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, f% {' |* m" [3 k c"Uh huh. Well, can you see if it is?" * n+ C6 E9 d5 i, @
4 K1 S0 E |) y6 T嗯，那麼，你看得到嗎？
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; l4 _- s, `+ U( g% D9 |# P"No." 4 u7 s" j* @8 i7 V. z+ _4 h
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看不到。 $ d5 e+ n+ f# }+ I
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"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？ # K5 T* m0 ~4 ]) p7 L% v+ t7 B
9 U* ]$ |' @7 J/ Z+ u* B"Oh, it's not because I don't have the right angle - it's becauseit's dark." # Z7 g9 t$ @/ E$ @! ~. j
3 a: n5 S* F) m( t/ L6 }喔，不是角度不好看不到，而是太暗了。 6 P/ ~7 j1 L4 }$ G. D, [
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"Dark?" 7 c7 q1 j# Q7 P; f+ a! Q. m0 f
4 }: f/ w( C: Y7 Z( m9 E' Z太暗？ 0 @3 B6 P. \, |% `/ I- A
# G+ N# P* Y3 C+ h' z$ T"Yes - the office light is off, and the only light I have is
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comingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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) ~. M0 J' a* P1 U T" G"Well, turn on the office light then."
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那麼把辨公室的電燈都打開啊。
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"I can't."
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沒辦法。 & W8 f/ X* \# }0 W6 Z0 u
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"No? Why not?" % S3 C8 A, p# f% i/ i3 ~
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沒辨法？為什麼？
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) O* ]0 }" H0 R6 {% f( `3 U"Because there's a power outage." * e# l. a$ M# T. O0 V5 o9 p
6 j0 m- E! y! B, O1 P- K: D因為停電啊! * }5 ~. Y( E; Q4 a
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"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff $ K6 ^' Q1 T; W! ]6 i
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yourcomputer came in?"
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; K1 u1 f) E) r& _6 A2 M停...停電？&#@!(& ，喔!OK，現在開始打包， 1 M h2 j4 r) M& r$ Y6 [
3 [# D' n. b) ~1 C& n% {電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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"Well, yes, I keep them in the closet."
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( t" n! N0 q+ ]% o: Q嗯，是的，我已把它們收在櫃子裏。 5 N$ p u( U2 S6 a
# m! w9 y0 q$ V2 H* T/ p: R"Good! Go get them, and unplug your system and pack it up justlike ( z2 r. t7 O9 d% ]9 E9 B) v
5 I+ g4 S8 N* a+ Y; L* b. Uit was when you got it. Then take it back to the store youbought it from."
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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! D. y) H) M- y. _6 X4 R" q4 z"Really? Is it that bad?" ' G: B u. Q3 U) S
8 x. e I! z0 K" Q真的嗎？是它壞掉了嗎？ 2 u2 g! ?' p) u' a
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"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。 t' `+ L7 j' @( K2 ^, W
, t% k0 F; ?/ \"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ 7 f4 m8 f( |% \+ y4 T* q
& \) B: s/ V2 x7 c3 A5 O4 X"Tell them you're too stupid to own a computer." / _- d( I& p# B9 i1 V* N
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就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
