Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 " x* ?" X* \& \$ x, K! G% R6 u
7 k5 q5 X; s, y$ }2 i, @"Ridge Hall computer assistant; may I help you?" ]1 { Z, [: M+ j" x- I
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Ridge Hall 電腦公司你好!我可以為您服務嗎? 3 W; `- r1 ~5 Z, X E& [0 b
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"Yes, well, I'm having trouble with WordPerfect."
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是的，我有WordPerfect的問題。
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"What sort of trouble?" 6 i! z1 U; V; M( P" ]2 \* U! k X$ m
+ T# `: K' @5 u- \您有什麼問題呢 ? % [1 c. e5 ~1 s; ^& Q% L
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"Well, I was just typing along, and all of a sudden the words wentaway." % Z' r# E" f. o' W
9 E% i* W' J, N! l我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。 / k5 a' m- P/ e3 ~
* c/ T4 x4 ]# q+ I0 |"They disappeared."
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它們都不見了。 8 Q+ ]3 r% Y2 C- m. y3 d4 S
6 S+ r5 u0 Q3 ^+ E1 `, g/ T' b"Hmm. So what does your screen look like now?"
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嗯，現在你的螢幕看到什麼東西？ ; H& T7 i0 c4 }0 Z& h" ^
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"Nothing." 5 r/ }) k( V0 @
9 L7 q8 G9 m) W, @& x+ J! s沒有任何東西。
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"Nothing?"
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* O: r' H* J+ ?1 p3 Q! K沒有任何東西？ , s5 @: X2 q7 r* u
1 U9 B# ?8 F, o"It's blank; it won't accept anything when I type."
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' `2 k7 M+ Z$ N) W螢幕是全黑的，我打的字它都沒反應。
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" W1 D6 C/ ?7 c/ i% I. Y"Are you still in WordPerfect, or did you get out?" 4 ?: w$ y6 a$ R) U2 h( S! O
* Z4 I4 a# ^6 N您是否還在操作WordPerfect，還是以經離開了。
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+ t: q e. k( y, _/ r"How do I tell?"
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我要怎麼說明呢？
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5 @/ [: h. t" u! i+ n; J"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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# T# j |+ y- C8 k" r/ G0 d+ `"What's a sea-prompt?" ( ~* Q6 N0 |4 }, D7 [3 R1 A
) I! b4 l4 W" t) z什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" 5 T9 r0 U* u+ T9 t e/ \
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不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype."
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1 u* `& G0 i* z! u7 F7 C P3 v螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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W. Z9 V, I' I4 r- |$ `"Does your monitor have a power indicator?"
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顯示器上的電源指示燈有沒有亮？
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"What's a monitor?" 8 J" {7 H# s" `* i- L
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什麼是顯示器？
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"It's the thing with the screen on it that looks like a TV. * m% K! Y, ~$ G0 K0 s: H, p
- n% ^- j4 ~! y TDoes ithave a little light that tells you when it's on?"
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就是那個看起像電視的螢幕， ! n0 N' l: p* F- l8 E
! ^4 D1 Z) C! V( t! q- u4 ^" B4 m有沒有一個小光點告訴你它是開著的？ * S5 m) q) B9 B+ L3 h' I
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I don't know."
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我不懂耶。 3 \1 d7 N- ?0 J
, z @* e% d. ^5 Q& L! e$ P; t"Well, then look on the back of the monitor and find where $ S5 O3 { i" A- _# I3 E" G& V. \
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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3 u1 R) |+ ?& j"....Yes, I think so."
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是，我想我看到了。
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"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." V! A, J ^) c! t/ r6 u
; H5 q/ c1 x3 F2 \$ V4 c4 _- m太棒了，沿著電線找下去，看它有沒有沒插在牆上？ 0 u- f; J1 h/ F: U9 @; v
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"....Yes, it is."
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有啊!
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) n4 S2 x1 C( Z: e* S- ]. j8 S: f"When you were behind the monitor, did you notice that there were ! X' c7 S: M C' K9 U
4 t& ?% h' J2 h7 N, b5 x7 itwo cables plugged into the back of it, not just one?" . N+ e$ [" Q1 `& _* f( {0 @
! i6 }& m8 U9 n# Y. x4 k, L你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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$ a( k) x8 @9 t. P"No." 9 x. C2 _7 N! R& V4 i$ S
6 Y2 w- y- }2 i8 r$ Q沒有。
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. ]! J) G u/ T0 x. ~2 X6 _"Well, there are. I need you to look back there again and find
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/ o/ F) P! h% \" X2 x: i4 Htheother cable." 5 ~: g% M# E) {% q( C' s
" M3 S: M+ k6 ~5 p3 ^就是了，我要你再到顯示器後面去找另一條電線。 5 n7 c6 {% `* D \2 ?& ^/ d
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"....Okay, here it is." 5 x) L+ z& |1 K# e3 c: Z; c( |
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OK，找到了。
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"Follow it for me, and tell me if it's plugged securely into + k: `; \. L* p5 R
T( C! I* K( l- |5 }; U$ t0 J. N2 ktheback of your computer." & J5 N7 Z9 |2 Y! z) ^4 y) N. v7 [4 y
8 b! W3 K2 B+ F+ L& N再替我找下去，告訴我它有沒有確實插好在電腦後面。
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. y' i+ K- V. D' X/ G"I can't reach."
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" f+ Y) c1 y2 ^7 A我搆不到。
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"Uh huh. Well, can you see if it is?"
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5 ^- |' q7 P& L+ P4 _( A( g嗯，那麼，你看得到嗎？
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9 y4 b C+ F+ ?" H: ?" }, i2 h5 Y"No."
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: _# k4 Y7 E0 I. x) Y看不到。
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/ U- U& J n0 d+ z, \"Even if you maybe put your knee on something and lean way over?"
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% i; ~ f3 E- t- G. N7 G那麼拿個東西墊高，爬過去看一下？ & W% \3 I9 u# A5 E8 f- Q' U2 k0 z0 A
9 r0 A Z7 x/ P8 Z2 ^1 Q"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。 . R3 _( n' g5 X( A v
* i+ o3 N, Y* _4 i4 | ~# F"Dark?" k$ n1 ?* |* s+ V, }, y% y7 E3 A
) Y# F7 f( ~( ?# {0 W7 m太暗？ 4 G5 W# k% q, P ^7 V+ U3 E
; c. Q G4 H4 @7 s9 T"Yes - the office light is off, and the only light I have is
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comingfrom the window." 6 O' t7 M+ R9 T! b% ^9 L
( P/ ]/ L% v2 m8 k; H0 M6 G/ y是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 3 r) @% g, l5 c0 w% n* b
1 `' x% S$ [( j- s. n"Well, turn on the office light then."
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! ~! ~, L6 }! I那麼把辨公室的電燈都打開啊。 - j, y: |% G3 I @6 d- U
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"I can't." 6 q' E' R) }6 i. z
0 {& J9 [- K- F9 B/ Y: Y' X沒辦法。
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0 J7 ^) H3 A; g"No? Why not?"
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沒辨法？為什麼？
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" m/ |# ?% k8 d# {" v& ^6 x! K"Because there's a power outage."
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因為停電啊!
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. j) ~. P. P2 S' O' X"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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yourcomputer came in?" $ h% l$ r/ ~2 Q! K$ `8 t2 T
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停...停電？&#@!(& ，喔!OK，現在開始打包， / ^7 E3 }7 C# ~' M6 n$ t
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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; B& o6 R1 | D: v"Well, yes, I keep them in the closet." ( ]& R0 O6 q) L/ E
: n. S- ~9 d" Q* v! }嗯，是的，我已把它們收在櫃子裏。
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/ _$ ?6 N: O" n3 I5 _2 z( z, F"Good! Go get them, and unplug your system and pack it up justlike
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+ N1 Y4 M; i* R! I+ Yit was when you got it. Then take it back to the store youbought it from." O$ A0 e$ T1 |2 |1 \) v' R1 z
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很好!去把它們拿出來，然後把電腦搬下來包裝好， ) h# l' L/ d+ s6 S( M7 Q6 A( E
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就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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& N5 e! Y* b! Y"Really? Is it that bad?" 0 _/ [& w) ], i5 b0 c* [$ G0 }' G
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真的嗎？是它壞掉了嗎？ & Y8 a3 Z- }* z! J* ?& w0 p5 e5 y5 W8 ?# o
0 f% a6 ~) W/ X4 m, R% I; |"Yes, I'm afraid it is."
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是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" 8 y& X% {+ P/ _( m' ^' l' s
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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- T& p3 F1 f7 w; Y+ q"Tell them you're too stupid to own a computer."
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0 w. C0 c5 \* J9 V+ u# W$ K) s# V就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
