Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
: O) u8 o: M+ ~+ B
5 z2 l; ?3 x8 O; V' P1 ?"Ridge Hall computer assistant; may I help you?"
7 `3 C0 g/ {) _( _1 i& ^- \0 B- l+ L" q+ \ D9 X
Ridge Hall 電腦公司你好!我可以為您服務嗎? 8 w3 Y( K6 _# H# I# D' }
7 r6 l* H/ N: o" O* T
"Yes, well, I'm having trouble with WordPerfect." . ^5 R' ^" v+ t4 s8 G, r; X' n
* N+ ]( w+ t& U: s/ |6 x4 W
是的，我有WordPerfect的問題。
$ |: ^. A. o( ]: L# g5 g% `, G
* Y+ d' I: y2 G- n% V8 T5 x# G5 V"What sort of trouble?"
" L* Y" P" {2 k
/ }6 g: c' v' J您有什麼問題呢 ? * f* \) d; {! N9 `0 N, D
" e7 |5 R6 h9 f; r$ L"Well, I was just typing along, and all of a sudden the words wentaway." $ e. k3 s' a G! Q2 t, N" X
, U: I: Z$ n% ?我剛剛自已在打字的時候，突然間所有的字都不見了。
: l: ^- Z+ [- r5 \$ k5 |9 t! V
. G m6 y0 a% V$ o; j! J"Went away?"都不見了。 + a4 F+ ^. i( \+ u% Q3 E
% c& A, B4 W. J+ D& D6 B+ i"They disappeared."
1 J c( W( x r" N
3 {- r; `9 Y k$ L7 F7 f7 u: `0 v# I它們都不見了。
' Q! q* ^8 }. `6 \
0 ~, W; u1 J3 p1 |"Hmm. So what does your screen look like now?" 5 W* ~6 [" E; T: c: ]/ ?% Y" w
& [5 t* `% L! x9 U; D) p2 z
嗯，現在你的螢幕看到什麼東西？
+ S) q( \' s0 A3 f0 J, I
0 K7 a+ j' g ^"Nothing." 5 ~$ a, D& Z: ]* [3 F7 ?$ t
% O; a& v- ~6 i9 s
沒有任何東西。
* @; X+ w0 j3 y( E8 V0 d9 ?( k$ p9 ~- [4 h: ?( v
"Nothing?" & W' c. y( f2 L# v
" w- `' w. t' K2 o- u3 y0 J5 G
沒有任何東西？
0 j1 \1 H. a9 C/ n! Z# e+ l& p: C2 i
"It's blank; it won't accept anything when I type." 7 o( r8 c9 h6 \$ I4 h7 G, b
" }+ @+ @0 Y. i* c螢幕是全黑的，我打的字它都沒反應。
* ?- Q' S7 C/ l! L& S$ l a
# q0 I$ b: W! k' ?0 }3 n; L"Are you still in WordPerfect, or did you get out?" 9 D3 ^9 N) g! P. y) T
' [, F0 A" K+ K0 @" W G. k/ C您是否還在操作WordPerfect，還是以經離開了。 2 [+ z: w6 e/ j8 i* f
7 ] P3 M: |0 }; A7 n"How do I tell?"
( P* t r i0 _& y1 c0 j
$ ~# X$ {6 e- X0 {我要怎麼說明呢？ 0 R( i6 q3 V l, |) }9 A6 G* N9 _4 C
/ R% u x# V* f! r1 m7 Y7 E"Can you see the C: prompt on the screen?" 8 H" ^. W. n6 h" ]1 n& S7 ~
/ d8 u3 X$ L' |# H5 K你可以在螢幕上看到 C: 的提示符號嗎？ 8 g* ]/ |9 W F4 A# c9 {5 T
+ P+ D3 n1 _. S% `7 W' r
"What's a sea-prompt?" & {. z) @3 H0 x7 v: I5 z
: L. J+ A8 }/ }2 x' \什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
% V4 G" T1 D! c( |3 L# P
) u$ L. }; Q4 Y* A) V"Never mind. Can you move the cursor around on the screen?"
% T2 A r9 H8 _( k8 @# r+ }. K6 C2 u5 ]
不管它了，你可以看到游標在螢幕上嗎？ 4 [( N( X) V e- {
Z4 D! p! Z: Q# R
"There isn't any cursor; I told you, it won't accept anything Itype."
8 I: q' g; M+ W9 i' x9 C% X M" N: Z1 p: G% Y! z
螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 ' ]9 d) p& s4 W/ O' m( H
# ]" v8 l/ T$ Z% }' L
"Does your monitor have a power indicator?" 7 r; x1 _( s' ^+ t/ J/ f
# a0 L6 S8 q6 V9 U1 h, Q* q顯示器上的電源指示燈有沒有亮？ ; O1 z. u+ o1 H$ l1 r) a9 c$ }
5 X4 C; B8 T' y G, F6 t( ]; S& X"What's a monitor?"
R: ~& ]4 |5 i7 z# y8 w7 T! N) b0 _' B N- `6 A
什麼是顯示器？ ' Y5 P" ?6 B( g4 N. o
2 f# `0 Q. [% d"It's the thing with the screen on it that looks like a TV. 0 {7 q0 B b) D3 b. a
% y$ c# F$ _. u$ x( x- jDoes ithave a little light that tells you when it's on?"
6 u) O& D8 H( D! E4 O+ V y H0 C3 @# w( {0 B* `7 Y& G1 ^! p- _/ G
就是那個看起像電視的螢幕，
! U/ J7 t/ g' F' Y$ |" L) k# a/ n( l) a- E
有沒有一個小光點告訴你它是開著的？ $ m% w. G: e; T. g
* ]; t6 @0 H0 H# B' ~4 RI don't know."
0 M) F7 w& A1 T4 G# T# Y3 b& m: Z- U: A! K
我不懂耶。 6 @- i4 c: m5 w9 W* O7 ]- C- l- r
( w0 v: E; \$ y% y
"Well, then look on the back of the monitor and find where
* p* y, e+ o; G: i2 w0 y: {2 i- P1 @( M3 b$ J
the powercord goes into it. Can you see that?" 8 }! y8 U3 L; o" o8 P8 {2 s+ l
/ d9 y4 i0 f0 e2 r
那麼，你能不能看得到顯示器後面有一條電源線接在上面？ 1 u5 K" S" X- J0 o3 m7 Q1 r0 U4 b4 ]
' I0 P1 c; v' W; Q/ E"....Yes, I think so."
. N0 G2 ^% C+ ?* p6 @$ M
( l( M6 B! j6 f1 T+ |是，我想我看到了。 * S6 d, o1 r5 N4 \' T! W7 }
$ E% ^3 ?5 z x3 \* q4 Q; \"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall."
0 h6 Q0 B* h7 v* ]7 T
: Q5 }0 c0 f: r* `5 u太棒了，沿著電線找下去，看它有沒有沒插在牆上？
7 p3 d% j* }! A0 f0 f$ z0 Y1 g3 X( T k% ~: h7 X
"....Yes, it is." - a8 H" Z! |6 f1 \
4 B) s5 V: I" O$ V! ~* o2 t( F有啊! . ?0 Q5 [( d" H) k+ q8 i0 a' R
k! o9 M6 i# ^3 ~) ]"When you were behind the monitor, did you notice that there were
9 e+ g$ |7 y+ D; U% a
" d( m2 y* `& Z0 y) t: D* O! Vtwo cables plugged into the back of it, not just one?" 1 ?% C6 [! O# Q# y8 H7 ^
' a2 B5 N; }. |1 n你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ 8 f2 f# p3 X: b7 i
- e8 Y5 E3 M: r0 T"No."
h% L( b" J* F6 ~0 I3 O$ k! N
" L) ?( c, i/ B6 d# s7 e3 {沒有。
9 f r6 W( P0 J9 y) ]
4 X$ g } ] x2 o. H"Well, there are. I need you to look back there again and find
9 U' Y1 E2 y. H8 ?
1 h0 \' `, I& X% _) ctheother cable." 2 o. ]& i C; {& Q3 m6 \
~8 o* s# g* p) n& o1 I
就是了，我要你再到顯示器後面去找另一條電線。 3 C* J; K" D r6 ^# J' J
# g1 k8 V, H. I }: U"....Okay, here it is."
0 y) G% {& ]3 m4 S; ?# Y
7 U. T' u. e9 o& ]! }$ E3 L+ E# L2 J9 Z* ~OK，找到了。 7 P6 `% s; H( J( \# O
! B2 e; @7 Y" x; [3 X9 m% g"Follow it for me, and tell me if it's plugged securely into 5 `& ?/ A& Y7 o/ Y
' s5 l, z6 m, w+ ~/ v: b w
theback of your computer." ) r& _! y6 C% e0 p
# H6 v8 i' @4 T
再替我找下去，告訴我它有沒有確實插好在電腦後面。 . e- O% Y, G6 a; d& R
, f# m6 ]3 h. V' G/ ~
"I can't reach."
; O: X; x/ N; i+ B. J0 D
; J- J* v3 c( I) n9 i9 f我搆不到。 + q$ P/ ?4 G/ X' M1 ?: i4 ~/ F! s
3 m' S2 O) m+ l/ X"Uh huh. Well, can you see if it is?"
\) S1 Z' Q" c+ e, w5 I7 k1 v, h- U& ]4 o2 V8 l; }
嗯，那麼，你看得到嗎？ ) N4 m1 e& I: ~; z7 U# j G/ k
, y" Q7 E& V; n7 u
"No." 9 K, ?1 Z9 `& I6 p# p1 Q
& E! k3 z3 \* ^4 r2 C% B
看不到。 ) T' u E- k; D( g
' e {2 X2 [; p' G, q' A"Even if you maybe put your knee on something and lean way over?"
+ A! K& H2 t# m) h0 N) V5 o, d1 [
. g: m. `6 W2 v2 z" d那麼拿個東西墊高，爬過去看一下？ . y4 H, u! A1 u, L' m
+ W# [ L7 U5 L7 f' I"Oh, it's not because I don't have the right angle - it's becauseit's dark." ) K: x+ ^ B6 P6 x1 k$ v
* C' `* f, p* ]7 B2 ?) \, i; h喔，不是角度不好看不到，而是太暗了。 6 T7 K; F# U2 W" O) J9 B( v
7 m8 ~' E; ^5 H( X7 B) |"Dark?"
' w* A8 A w2 c" T
9 X% _, H1 a/ M0 c) T太暗？
: F8 o; ^+ r0 X7 {- a8 d
; G8 E7 ~7 r9 ` @"Yes - the office light is off, and the only light I have is
1 J( N- Z& u2 ?# k2 K5 [3 M8 }, s
; b1 g% ?: a0 hcomingfrom the window."
* S" f0 C: g( H# M/ \
' d/ ~/ k) e% \2 j4 U是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ) B, {/ f1 C9 S9 s
; A9 t6 ^. D! b1 J2 C
"Well, turn on the office light then."
: Y$ f7 ?% g) A# s+ g
, X4 o: j/ n* z% q, `) P那麼把辨公室的電燈都打開啊。 8 D% G7 b" C% X3 W6 `* n
8 F- s) g" E& H ]+ J
"I can't." 1 j3 ^+ U1 X+ B% h6 x w
: n" O4 R1 x7 C9 m1 r沒辦法。
' ~( e* [% L/ d& [, n/ ~( J# q+ [8 N) {
"No? Why not?" 5 v3 y. ^+ m: j( V1 y* D: z
5 ?4 e% v# A8 F! ]沒辨法？為什麼？ 1 Q6 {. y3 N$ z9 U/ ^
/ U o) J( Q3 n8 {# Q* k0 R" J* v n( s"Because there's a power outage." 8 V w% P8 j/ d' Q9 B3 M# j
" c7 u! p8 W# k$ h
因為停電啊!
1 a6 T F6 v7 X6 E$ E5 y% T% M5 P0 {( X5 x1 m
"A power...... A power outage? Aha! Okay, we've got it licked now.
% S3 o- g! H7 R$ q) f8 @) [; Z, K# {. I! U; D
Do you still have the boxes and manuals and packing stuff
& P$ s# B& [ [) K( X9 Q/ E. e& h2 u, t- ]& `- u
yourcomputer came in?" 1 `1 C2 Z% ~, t7 s
& a6 T, w: f O- M# |* L' I" m
停...停電？&#@!(& ，喔!OK，現在開始打包，
, z2 _* E! r6 M) p" ^" e+ M
1 v- r9 Q9 E% D; ]電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
\4 _$ N7 s; S- f% K
# x9 @3 @' _) j) B$ _+ X- ] h"Well, yes, I keep them in the closet."
@" r/ t5 L) ~, V1 R5 k9 l. L& S* Q6 |( n
嗯，是的，我已把它們收在櫃子裏。 / l+ [6 Y, c: k$ ]
( _( I/ d6 P! w C5 Q, b"Good! Go get them, and unplug your system and pack it up justlike
# b! H5 U$ [, \9 ?7 ]4 E/ ^: b. g5 ?3 h$ h* n% u
it was when you got it. Then take it back to the store youbought it from." 0 r+ X% ^9 c4 L/ [, i
3 a o5 Q' o% y0 w2 f' q5 v很好!去把它們拿出來，然後把電腦搬下來包裝好，
6 A6 U) A# z8 w3 t$ P- U) _7 }) U+ b0 k i
就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。 * I, {0 d; L4 l( _0 E" G
( T( T& C: Q- u0 w' i2 r
"Really? Is it that bad?" 5 L4 l, ?/ ]/ D
# q- @; t6 O. N: c" {真的嗎？是它壞掉了嗎？
+ z% r. v9 n% d. y/ v
. q/ j2 V. Q6 m. B"Yes, I'm afraid it is." N1 \- w8 V1 q) E/ d
4 ?9 V9 _% n; M) \6 D" B: q
是的，恐怕是這樣了的。
+ p. u" v* l9 H9 P' n& Y) G4 S8 K* X2 M$ q1 @* ^+ {( J
"Well, all right then, I suppose. What do I tell them?" . `5 r9 H8 R5 q+ V6 P
1 A% W8 [: j2 Y" |. {" F* j喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ % c4 V4 \7 O, z
" P/ E6 X0 Z# f; X. e
"Tell them you're too stupid to own a computer." ' o; V3 g- n u3 \1 x: A
# O; h D* w$ ^' D& U& B就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
