Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話
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: l4 f3 ~6 ^' q" i4 ~; _. a' a" K"Ridge Hall computer assistant; may I help you?" ) q+ m5 T6 D( {, y4 _8 X5 T9 e% A
8 w% W$ m! l& R {; p5 qRidge Hall 電腦公司你好!我可以為您服務嗎? 4 a+ z; G' i) A& P5 W8 X, `: L
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"Yes, well, I'm having trouble with WordPerfect." * V! l% ~3 B9 n6 u \
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是的，我有WordPerfect的問題。
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8 w9 d* y) _. ^! l"What sort of trouble?" ' q( S& o3 s. h7 X& U- a
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您有什麼問題呢 ?
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"Well, I was just typing along, and all of a sudden the words wentaway." " U, E ~; `6 ^0 }
# a( E1 U" K9 c1 a% `1 D我剛剛自已在打字的時候，突然間所有的字都不見了。
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7 k, ]. [4 m/ e"Went away?"都不見了。
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4 X2 a- k' e) f% h2 I/ {"They disappeared." + j7 t4 y0 X* W
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它們都不見了。
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! m. v3 g% X& A9 ?* v4 t/ H"Hmm. So what does your screen look like now?"
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$ X$ K$ r( l& n- @嗯，現在你的螢幕看到什麼東西？
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"Nothing." 0 E9 {) P* Z+ T
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沒有任何東西。
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( b$ l' M5 H' z/ n* C! y5 |$ y! e"Nothing?"
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沒有任何東西？
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+ A( O7 P% ?% ~ E"It's blank; it won't accept anything when I type." * _; ~4 a7 s: W9 O2 o$ q2 U
$ \5 W8 F! y! s5 ]+ d* r螢幕是全黑的，我打的字它都沒反應。
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- A! L. H' R. n) P5 w) ]/ W" G- I"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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"How do I tell?"
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/ Z" U4 E: b3 ?, H; L8 f: Z4 J- z我要怎麼說明呢？ 7 n0 r+ C) `/ m: a
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"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？ - x! \0 Q8 _7 g0 ?' w4 k
; Y, }6 F& l1 T2 j( [3 N8 j"What's a sea-prompt?"
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W; [ Q4 i, R/ {$ u什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" , l9 }: M8 S( E( [
( @; h, e8 U, ]6 f不管它了，你可以看到游標在螢幕上嗎？
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"There isn't any cursor; I told you, it won't accept anything Itype." 7 F6 k; a$ R; f. s: T/ o/ M1 ?
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。
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/ r, w# F& s; W* g' n8 K0 P7 E* b% `"Does your monitor have a power indicator?" 7 m* o) ~2 I6 L: @. T# y) g1 r) `
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顯示器上的電源指示燈有沒有亮？ / w) u: ^ N- z8 ~ ^
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"What's a monitor?"
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7 g7 @% Y5 q0 {) T" G3 o什麼是顯示器？
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$ k5 O, L9 w5 p- k! ^) s! ]$ ?"It's the thing with the screen on it that looks like a TV. 5 A% \+ A" U4 U" ^* t, Y$ ~
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Does ithave a little light that tells you when it's on?"
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4 u& s& C, O2 j g/ x( T2 d就是那個看起像電視的螢幕， 1 w. e) J' g3 I" O& Q
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有沒有一個小光點告訴你它是開著的？
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I don't know."
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: @ K' W: I3 Z我不懂耶。 1 \0 V0 N, y# L$ a" N
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"Well, then look on the back of the monitor and find where 6 j1 Q; r5 T: o( k3 l; z
: D; P- P4 h- q' a/ t6 W0 f0 x- R3 |the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？ & |2 V& t+ ~! M6 k% w
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"....Yes, I think so." `( ?1 L2 Z- w$ P, E0 \. }; K
+ F0 q8 |- E0 c7 i5 P* u是，我想我看到了。 6 }# D) m1 ?+ U2 U8 M: a
3 z" m" q4 P6 P0 Y7 W. L3 q+ O9 I1 | q"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." 5 f* D% x [# H9 j% P
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太棒了，沿著電線找下去，看它有沒有沒插在牆上？
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"....Yes, it is."
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`8 h! I+ W2 h9 {; M# ^有啊! & E/ }6 Y$ p, D
9 x6 F' ^2 L6 q4 R( w"When you were behind the monitor, did you notice that there were
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two cables plugged into the back of it, not just one?" % X1 L7 s2 `4 s1 y4 J
0 R; G" b9 I* k: H/ B你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？
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' S& ?# w4 }+ e* T9 z4 ^& u"No."
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沒有。
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6 S' I- t: f' I"Well, there are. I need you to look back there again and find
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% r; n" ]& f! e/ X+ x- V) |theother cable." + n2 F% @8 I& {( T- B
' R6 K) O6 H6 T* z3 ~. Z% H1 n: \就是了，我要你再到顯示器後面去找另一條電線。 - Y7 Q7 l2 h9 b
: A# {) U0 z5 P6 X"....Okay, here it is."
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- Z2 [5 |* G% EOK，找到了。
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6 y6 W2 W# L; k4 H8 b+ j"Follow it for me, and tell me if it's plugged securely into ; l P) Z( H0 }+ Y% N p
5 ^3 ^; C: H& ~theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 / ^6 @3 x( r8 @8 M6 O0 _
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"I can't reach."
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0 I+ G/ b# Z0 o* Z8 c) O我搆不到。 1 u. D# A4 ?4 T' M) F! g* N
$ f9 x: y$ h2 |"Uh huh. Well, can you see if it is?"
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嗯，那麼，你看得到嗎？ 0 z& x. U; v8 Q: ?( w
# [' z! s/ p' y% f; ?- H% T"No."
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看不到。
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, b% A$ M. H$ H- t, G6 `"Even if you maybe put your knee on something and lean way over?" + R/ K" d; ^6 z' Q) I* }
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那麼拿個東西墊高，爬過去看一下？
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"Oh, it's not because I don't have the right angle - it's becauseit's dark." ) h1 [' Z( J3 x8 Y% D
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喔，不是角度不好看不到，而是太暗了。
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3 \1 t. _ A6 T"Dark?" 3 q: f p' Q ?
) ]# N% J' l4 Q3 T- C7 F7 @% t2 a太暗？
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"Yes - the office light is off, and the only light I have is
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u! f/ \# J. ucomingfrom the window." ) k6 F; x1 @5 n" W
! u2 z( f7 b, k是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。
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1 x; c9 O& m) b. m, Q* n9 x7 i: q2 l"Well, turn on the office light then."
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0 q" T+ s. u( o% V那麼把辨公室的電燈都打開啊。 * P: V( B" U2 B2 W* ^5 Y# u( B1 V! ~
+ M' t/ w1 S! X3 U* o"I can't." 4 ~" R& \* r f
2 i! M+ f% |, _1 c沒辦法。 & O( M R' Y+ D3 ^5 w
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"No? Why not?" : `: X+ h/ [4 w+ _
$ q; w8 k: z% Q$ o& j0 F( q* `沒辨法？為什麼？ + E& y4 U2 P- j1 [+ g- r4 A
' N8 n0 D) ? Z9 v& S7 z"Because there's a power outage."
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7 P- G9 U: I% v% S4 O% ^' L因為停電啊! * h; T5 R' H7 r
4 y3 E) n, n; S' w+ C"A power...... A power outage? Aha! Okay, we've got it licked now.
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Do you still have the boxes and manuals and packing stuff
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# A( l0 u( ^# H1 F, ~. ^yourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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+ i* [9 \1 n$ H: X7 Q/ W! s* y"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。 ! E5 | k& b/ O% C3 ~" \
* B, @+ {$ @- d+ k: X1 G"Good! Go get them, and unplug your system and pack it up justlike
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it was when you got it. Then take it back to the store youbought it from." 0 ~8 L- z; P' A4 H6 K# }
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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1 _% h1 D! {. { R: D就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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/ m6 K* v, H6 v+ |! B"Really? Is it that bad?" 7 q+ B% `9 f7 F
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真的嗎？是它壞掉了嗎？ ) h1 z' k) L2 |' Q% ?
# p& \8 o& ]) d, c& g9 _"Yes, I'm afraid it is." 4 E6 u( {4 h, v, K. S
/ l2 w( T' W4 u是的，恐怕是這樣了的。
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"Well, all right then, I suppose. What do I tell them?" 7 `: i% k( X7 E3 x/ D x; t0 ?6 J
M- F9 B. O, ]2 ?$ H g喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？ : _# R4 [, M0 \, Q q
& ]# P! \# S6 ~ H' @1 t"Tell them you're too stupid to own a computer." . w" r9 r" p* B3 M: e
/ a( B) ^ S' {4 F8 E9 j; {9 ]就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
