Ridge Hall 電腦公司
一個 WordPerfect 電腦公司員工的真實對話 4 v: U# O1 e5 z3 C
! e1 W7 m: v1 S* C3 Z"Ridge Hall computer assistant; may I help you?"
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' J0 K( H/ P, |" w% z7 QRidge Hall 電腦公司你好!我可以為您服務嗎?
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"Yes, well, I'm having trouble with WordPerfect." ( U9 E9 t: G" I
+ \9 w" x. D% X' ], P& F是的，我有WordPerfect的問題。 3 C6 S0 V5 T8 `! p. O$ [' U' u
( U) F- y" k+ F"What sort of trouble?"
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* r6 ^0 |" B9 s您有什麼問題呢 ? 5 u8 }6 v) a, C5 I- j2 m7 b
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"Well, I was just typing along, and all of a sudden the words wentaway."
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我剛剛自已在打字的時候，突然間所有的字都不見了。
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"Went away?"都不見了。
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; X/ Y. T1 C8 H$ z1 y8 F& @8 V2 z% c"They disappeared."
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它們都不見了。 & s" P% W5 \# p( G/ F; w
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"Hmm. So what does your screen look like now?" & g& f+ S# J, g" \
5 O8 m* W' U" T3 q) X; P嗯，現在你的螢幕看到什麼東西？ # g1 n6 |* Y6 B* x9 n6 M5 r
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"Nothing."
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4 N' m. U0 e1 m& y沒有任何東西。
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9 h# b. [/ j2 a* ?# P- d"Nothing?"
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沒有任何東西？
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"It's blank; it won't accept anything when I type."
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7 b- T3 b9 c* d2 Y# i螢幕是全黑的，我打的字它都沒反應。 4 U; ]! f2 h- C* q2 }( N. t3 ?
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"Are you still in WordPerfect, or did you get out?"
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您是否還在操作WordPerfect，還是以經離開了。
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. x, J" a' y- Z"How do I tell?" 5 T: Q9 P s/ _( [. ^/ M
) v t$ e/ K# ~8 b我要怎麼說明呢？ 3 t+ i, f/ U8 ^
# r4 X0 n6 [% ` Z"Can you see the C: prompt on the screen?"
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你可以在螢幕上看到 C: 的提示符號嗎？
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"What's a sea-prompt?"
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2 @* H2 ? v' U, f, @- O t什麼是 "海的提示符號" ("sea"=海，和 "C"同音)
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"Never mind. Can you move the cursor around on the screen?" / F: g# \8 `: ?9 y' L) w
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不管它了，你可以看到游標在螢幕上嗎？ 3 V/ W0 K2 n" i2 Z" U
' I8 K2 ^7 c) z+ s5 k"There isn't any cursor; I told you, it won't accept anything Itype." 8 r! Q$ E$ j" T- O, s2 N. |
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螢幕上沒有任何的游標，我告訴你，我打的字它都沒反應。 ( h+ `- P$ c) B2 U% @ {' q
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"Does your monitor have a power indicator?" / }- A' M4 Z# {( _
3 t d/ ~4 R1 g' ^0 H7 Z9 ~% X0 Q顯示器上的電源指示燈有沒有亮？
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: |& q% X7 G. D9 i. F- a"What's a monitor?"
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什麼是顯示器？ 2 q2 g) D3 _9 o0 {" `! _! E
; ?3 U/ ]9 l$ j+ v"It's the thing with the screen on it that looks like a TV.
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, V# E& g+ Z4 U# I8 U3 UDoes ithave a little light that tells you when it's on?"
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, U1 O! _) D. _0 _5 S2 U" d就是那個看起像電視的螢幕， & M% V# ~! x* ?. J
; K2 }+ I5 V' r. X. L# R, e( e有沒有一個小光點告訴你它是開著的？ 0 v9 e4 q5 I( \( h/ ]5 Q
+ x2 g. Y. o( A9 q. U: U* O( n n! ?$ XI don't know." 3 x7 E2 A2 x/ k
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我不懂耶。
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1 i# ]8 l% ~! h |% ?5 U"Well, then look on the back of the monitor and find where
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the powercord goes into it. Can you see that?"
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那麼，你能不能看得到顯示器後面有一條電源線接在上面？
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: h1 A: N1 K6 @"....Yes, I think so." 9 S+ r5 |3 u: z0 S# a
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是，我想我看到了。 0 m5 b7 t) d7 G# R5 P
. G' t' a) F4 P% o/ m9 a( o"Great! Follow the cord to the plug, and tell me if it's pluggedinto the wall." : R- E' Q# P- \. u% p: `% |0 t
: I8 d) i7 d: }2 K9 n* C6 O太棒了，沿著電線找下去，看它有沒有沒插在牆上？ / s! s6 U; W/ `% M. P5 f
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"....Yes, it is." 1 j6 L" s! E* i# m `
4 B8 |) l, Q, Q2 {1 s) v. s$ C+ V6 a有啊! , y& s/ ~: v, ~. j
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"When you were behind the monitor, did you notice that there were
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& K* L6 }: s0 R Qtwo cables plugged into the back of it, not just one?" ; R, R3 V) ^$ V: K" ]/ V- j/ R
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你到顯示器後面看看，有沒有注意到有兩條電線插在後面，不是只有一條哦？ & M2 x- h& t' Q5 x. `( F
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"No." : O! j7 `1 e+ b- _! |
% l( a- N# I7 M0 M) Q沒有。 & U& d9 F. @, c ^
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"Well, there are. I need you to look back there again and find ; g" z6 l" z: Q" a0 u
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theother cable."
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- x9 L! n1 Y3 R; h就是了，我要你再到顯示器後面去找另一條電線。
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! C+ n+ n0 s/ p& _+ D: D"....Okay, here it is."
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OK，找到了。
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3 ]3 F0 W7 q! B7 f9 B6 ?" u"Follow it for me, and tell me if it's plugged securely into - }; P0 c$ m/ B/ _! p
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theback of your computer."
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再替我找下去，告訴我它有沒有確實插好在電腦後面。 0 l. Q/ b! V* W/ _2 y0 k
9 A7 y9 V& J; \( N"I can't reach."
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我搆不到。 : `6 v( i5 h# [
6 G/ y! }: J/ M A5 c) I; N"Uh huh. Well, can you see if it is?"
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) t' i; O/ y" I( X) i嗯，那麼，你看得到嗎？
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"No." 2 {# Q+ R( l7 g) a7 D' I1 H0 x% F
+ M0 o9 s0 z8 e+ L9 f- T" ^看不到。 - }. Y$ a1 e/ Z) n
! h, x& c! u D- a* V3 `5 v* z"Even if you maybe put your knee on something and lean way over?"
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那麼拿個東西墊高，爬過去看一下？
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$ p6 }, f- ^. P: w1 a3 m- X"Oh, it's not because I don't have the right angle - it's becauseit's dark."
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喔，不是角度不好看不到，而是太暗了。
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"Dark?"
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$ u, |" _5 L2 b: ^! V& H: B太暗？ , c9 X, Q B/ g, g2 K1 H
5 K! @1 b N& j: \6 X. {! f"Yes - the office light is off, and the only light I have is
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$ E4 v+ }, a( e( M2 b+ Kcomingfrom the window."
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是的，辨公室的燈光全都不亮，唯一的光線是來自窗戶外面。 ; }4 C! b7 }7 ^1 q: \5 q
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"Well, turn on the office light then."
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, H- F. a4 q: n% o) S" R那麼把辨公室的電燈都打開啊。
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$ Y) ?8 E' ~: ?0 [6 f |1 z7 G"I can't." 9 c; b4 ]8 _$ G$ ~
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沒辦法。
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"No? Why not?" 1 }( ~) H+ b5 U2 }+ t' e
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沒辨法？為什麼？ ! N8 [# d! B* l+ I i
( h# h3 {( @7 @$ q0 H* B"Because there's a power outage."
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因為停電啊!
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"A power...... A power outage? Aha! Okay, we've got it licked now. $ M0 c* W1 u$ p. J0 E* n
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Do you still have the boxes and manuals and packing stuff ; \3 p9 m1 f2 w/ `- A2 \
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yourcomputer came in?"
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停...停電？&#@!(& ，喔!OK，現在開始打包，
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! L2 O Z( U+ t1 U# N% G9 ]9 Y電腦公司員工送電腦來時的包裝箱和使用手冊都還在嗎？
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! W% }8 J4 `7 A) D+ U" c! r( O"Well, yes, I keep them in the closet."
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嗯，是的，我已把它們收在櫃子裏。
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& _; g" R$ `! X"Good! Go get them, and unplug your system and pack it up justlike
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/ U* l* w" i; z3 mit was when you got it. Then take it back to the store youbought it from." / |$ T" E( }1 J# S8 L$ ?
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很好!去把它們拿出來，然後把電腦搬下來包裝好，
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1 y- s+ v+ e: f8 p+ c就像剛送來的時候一樣。然後看你在那裏買的，把它送回去。
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"Really? Is it that bad?"
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+ M5 I5 W( e5 I9 h真的嗎？是它壞掉了嗎？ * t! O/ O1 Z# E
, i7 R/ P) S+ X3 e6 T& [+ X"Yes, I'm afraid it is."
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6 T% _; y3 E0 \0 N, T" T5 L是的，恐怕是這樣了的。 : x" v9 {: U6 [9 i
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"Well, all right then, I suppose. What do I tell them?"
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喔，我想大概就是這樣子的。那我要怎樣跟他們說呢？
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"Tell them you're too stupid to own a computer."
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' V" Q: p: W! b9 ]; Z' A3 y就告訴他們說:『你實在笨到不夠資格擁有一部電腦』。
